Booked a Stay for 3 Pay for 2 nights executive package. Turned out to be a great decision. Really wonderful and fantastic hotel next to the monorail. Room was very spacious, great comfortable bed. Daily complimentary water. Staff was very attentive, we changed rooms when the noise from outside (street with bars and clubs) got to be a bit too... more

Rooms: Fantastic room, very elegant and confortable with a beautiful view on the twin towers Petronas. Newspaper each morning on the door, each night fresh ice was furnished on the table, and the room service was excellent. Restaurant: The breakfast was fabulous with the biggest choice you can never imagine in a very soft and a bit vintage atmosphere. The... more

Really, nothing to criticize here. The room was large and full of light, with a spacious stone-tiled bathroom. The public areas include a beautiful lounge and lobby; the staff was helpful, setting up tours and advising on transport. There is a full gym that is well-managed. The pool is also nice, although it is outdoors and hence useless when it... more

Wow what a room. If you can stay in room 3312. Not only does this room have two viewing windows, one of the Petronas towers and the other of the KL Tower, from floors 33 to 37 have full use of the executive lounge which entitles you to unlimited internet, and from 11am till 11pm, drink as much softdrink and... more

At first i was totally dissappointed coz i,ve to wait almost 2 hrs for our room to be ready yet the staff at the Club Lounge really handled the stuation in a good manner. They are so apologetic, caring & so concern abt it. Abt the room i was so speechless, it's was so huge, clean & well maintained juz... more

FAO: Mr. Kuhan Panchadcharam Assistant Front office Manager HOTEL IMPERIAL – LUXURY COLLECTION Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia I am writing to reconfirm our experience at your heavily reputed 5 Star Luxury Collection of hotels. We had already discussed this with Patricia and you in our meeting in our room. As you are aware, I was on an... more

The whole hotel's decor gives one the feel of luxury indeed. The great views, carpets, furnishing etc. However, I was greatly disappointed by the internet connection support for my presentation. Despite paying a rate of RM60 for full day access, access in the conference room (which has wireless connectivity) for my presentation to demonstrate my website and video streaming was... more

This is the worst hotel andcustomer service I have ever had in my entire life! Since the moment I made my reservation, it was cancelled and changed 3 times by "unknown" reasons. I asked to talk to the hotel manager SEVERAL TIMES, he was NEVER available, I asked for his contact details and I have never received them. My room... more

we had a marvelous experience at this great hotel. overall decoration is very elegant, check in a little bit slow, room very beautiful, spacious, clean but a little bit of noise (music) from a club down the street until 01:00 o'clock), swimming pool the best part of the hotel.the italian restaurant daniely was very ''italian'' in tastes and the decoration... more