As a seasoned traveller, I have experienced my fair share of rude services from various hotel staffs from all over the world. But, some of the Hotel Milia staff will take the cake and the bakery. (Ms. Nazrul) Particularly, the staff at the reception should get an award for the most rude hospitality staff in Malaysia. If you want to... More

Poor service from customer service staff. We was handled by staff, Murni. She told us that she would gave us connection rm and 3rd rm with double bed. But the 3rd rm will only be ready in 2 hours time.We confirmed again with her that the 3rd rm was a double bed & she said yes. After 2 hours end,... More

This was one of the worst Hotels I have ever stayed. It does not deserve 3 stars. It all started with a lousy service by the waiters in reception. I was given a very lousy room and had to complaint severely to two of them who treated me badly for them to give a below average one. Both rooms need... More

Just returned from a driving trip from KL. Bad experience. 1st, the most narrow basement car park that I have came across but too late, scatrched my beloved JDM Civic Type R going into basement 3. Referred to the front counter and got a lukewarm respond from her, the one standing on the left. Just like I deserved it. 2nd,... More

We stayed at Melia recently. From 3rd to 6th June. We shuttled between Melia and BTS many times with ease. We were pleasantly happy with the F&B manager who is polite n professional. Always ready with a smile and even remembered our drinks on the next day. One concern is the front desk. On day 2, we asked for a... More

My partner and I recently (May 2013) stayed at the Melia. We found the rooms to be of a good size and were clean and tidy. Bathroom a bit small and shower over bath bit hard to access if you had trouble with stepping up and over. Wehad breakfast included daily which was of excellent standars, and also dined in... More

Checked in Deluxe rooms 909 & 910 on 31st may for 2 nites. Clean rooms but rooms furnitures & minibar r old. Taps old & bathroom small too. Breakfast menu was ok beyond my expectations. Unfortunately no wifi in the room & lobby too. Not all staff r friendly especially front desk not smiling. Overall was okay for me

Pleasant and well mannered front office staff. Checking in was well managed. Reception staff was polite and appeared to be well trained. While checking in, a lady guest was heard complaining about her defective room card, appearing a bit uptight. But couldn't help overhearing how apologetic and polite the staff attended to her. That seem to calm her down. Have... More

We honestly could not follow previous TA reviews that complained about this hotel. We upgrated to a level room and we would recommend this if you - want to be on the higher floors (13 to 18) less noise, greater view - want to have free wifi - want to use the level club room for a quieter breakfast -... More