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Melia Kuala Lumpur

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Jalan Imbi, 16 | Kuala Lumpur, Kuala Lumpur 55100, Malaysia
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1 room 1 guest
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Melia Kuala Lumpur
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1,477 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1477)
  • Mar-May only
    (399)
  • Jun-Aug only
    (400)
  • Sep-Nov only
    (348)
  • Dec-Feb only
    (330)
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Milan, Italy
Level Contributor
197 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Overall the hotel is ok and some staff are efficient other need to get more training: it may be not a major flow but if the person at check in Donno that there is a Melia rewards program (formerly Mas rewards) and Donno if your room booking entitles you for points or not, I don't see the point for Melia... More 

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Jakarta, Indonesia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I booked this hotel through melia.com since there was a special offer by joining their free loyalty program. got a special discounted price plus bonus point that can be use for booking on all melia chain. The first good impression was that they offer us a complimentary dinner as a nice gesture of my request. The second good impression was... More 

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Kuching, Malaysia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This hotel was recommended by my sister. It is really in a great location. Traveller's time and transportation expense saved. The room is clean. Staff are friendly. My family had stayed there two years ago and I guess we will choose this hotel again for our next trip.

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Amsterdam, The Netherlands
Level Contributor
154 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed 1 week ago

Right across from Times Square and a main metro station, this modern, large hotel is well situated for the night market, Petronas Towers and other attractions. I found it easy to walk to most places, but the metro is so convenient, it's easy to get around. It's a big, "American style", standard hotel with a pool and all modern facilities.... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have stayed at Melia KL for 1st time. The room is clean and spacious. But what I appreciate about Melia is, after I depart and discovered I left behind my glasses, Melia concierge arranged for people to send it back in good condition. Also they auto upgrade us when there is no room available.

Was this review helpful? Yes 1
Meliakualalumpur_11, Owner at Melia Kuala Lumpur, responded to this review

Dear Leona, Thank you for your recent stay and for the simple comments which means a lot for us. Hope to see you soon back to Melia kuala Lumpur and have a great year with lot's of blessings. Yours Sincerely, Agilan Guest Experience Manager More 

Singapore, Singapore
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

I've been to KL multiple times and I will never stay elsewhere but Melia. The place needs an upgrade nevertheless but the hotel is very near to the train station, and a few minutes walk to berjaya times sq. Through a few short cuts, we can reach bukit bintang and pavilion KL easily. Breakfast is good too, as always.

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Meliakualalumpur_11, Owner at Melia Kuala Lumpur, responded to this review

Dear Miss Nur, Hi.... Warm Greeting from Melia Kuala Lumpur! Thank you for your recent stay and for your short simple comments as it is important to us. We were glad that you has enjoyed our location as a very convenience to move around with lot's of shopping malls, with entertainment facilities and places. Thank you again for being with... More 

London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Building works are in progress for "next two years" according to the horrid assistant manager who laughed at my distress. The rooms are extremely tired - old dusty appliances, chipped, leaking bath and rattling fridge - and dirty - stains, stray hairs, sticky floor - and is grossly overpriced despite booking via hotels.com Manager laughed at me when I found... More 

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Meliakualalumpur_11, Owner at Melia Kuala Lumpur, responded to this review

Dear Guest, Thank you very much for your recent visit at Melia Kuala Lumpur! My sincere apologies for the distress and disappointment caused due to the booking preferences, room condition and as well on misbehave of our staff at the front counter during your recent stay. Obviously on this occasion we have failed to live up to your expectation and... More 

Melbourne, Australia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Currently renovating so noisy, can also hear street noise and as located opposite Berjaya Times Square there was constant, very loud music all hours of the night. Staff at front counter very unhelpful. Will be complaining to our Australian travel agent Flight Centre The only redeeming quality is the central location

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Meliakualalumpur_11, Owner at Melia Kuala Lumpur, responded to this review

Dear Guest, Warm Greeting from Melia Kuala Lumpur! Thank you very much for taking the time to provide us with your feedback following your recent stay with us. Such information indeed enables us to monitor the application of our service standards while simultaneously allowing us to rectify any shortfalls. We are most concerned to note of your comments on the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in the Melia from August 8-13. The location was great, right in the middle of everything. Restaurants and malls were within walking distance. The staff were very dedicated and considerate. An example was one night when we wanted to take a taxi to Changkat Bukit Bintang where all the good restaurants are located. Usually we would walk the... More 

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Meliakualalumpur_11, Owner at Melia Kuala Lumpur, responded to this review

Dear Miss Sarita, Warm greeting from Melia Kuala Lumpur! Thank you for your recent stay and for your great comments about us with a very strong supporting words. We was glad that you had enjoyed during your stay with us and really appreciated your words writen in Trip Advisor. Well we really don't know how to express our feeling ,so... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

If there is any renovation such as drilling hacking etc.... Next time pls inform the guests, short of house keepers, promote local dishes for breakfast, lunch with prices comparable to the sidewalk restaurants

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(10)
  • Times Square(7)
  • Room service(5)
  • Great location(5)
  • Square shopping(4)
Questions? Get answers from hotel staff and past guests. Ask a question

559 photos of this hotel

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Bathroom (47)
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Other (207)

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Hotel & grounds (3)
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View from room (1)
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Pool/beach area (1)
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Other (4)
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