We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 263 Kuala Lumpur hotels

The Ritz-Carlton, Kuala Lumpur

5.0 of 5 Hotel   |   168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Hotel website
Hotel packages
Hotel amenities
Special Offer
Spa Treatment & More
Save Saved
You added The Ritz-Carlton, Kuala Lumpur to your Saves list
The Ritz-Carlton, Kuala Lumpur
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
  • Overview
  • Reviews (848)
  • Photos (457)
  • Amenities
  • Q&A
  • Room tips (112)
  • Location
  • More
Write a Review

848 people have reviewed this hotel

Traveler rating
    493
    211
    96
    31
    17
See reviews for
160
299
61
169
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
KL
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Well, today is my first time being a Ritz Carlton hotel guest and most probably will be the last as well. To me Ritz Carlton carries a lot of weight in it's name, and for my expectation I hope for the real 5 stars hotel services rendered, unfortunately it was not, especially at the lobby lounge. The bar staff was... More

Was this review helpful? Yes
Riyadh
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel is very beautiful and the people working there were very professional , polite and helpful ,, we were honeymooners so they treated us very nicely ,, and it's location is very good next to the shopping area it's highly recommend 👍❤️❤️

Was this review helpful? Yes
London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed there just few days ago for 3 nights. It was my second stay there! I can say it is my favorite place in KL! Not only because of its rooms and name, but mostly because of the people and the service they deliver to their customers everyday. I was traveling alone but I have never felt lonely, because... More

Was this review helpful? Yes
London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Ritz for 2 nights and were utterly spoilt. Our room was upgraded as we were on honeymoon and every night we had a special treat (a flower bath, a little note, fruit or chocolate. Utterly incredible service, with a wonderful room. We loved the location as could walk to the shops and dined in the shopping... More

Was this review helpful? Yes 1
Singapore River, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I've always stayed at The Ritz Carlton KL for the following reasons. 1. It is THE MOST ELEGANT HOTEL in KL. 2. Rooms are big and the Spa Village in the Hotel is fantastic. 3. Breakfast is simple bit well thought. 4. Location is perfect HSBC KL is around the block, across is a 6star mall and directly ubderneath the... More

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Manuel H, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and would be delighted to assist with the details... More

Melbourne, Australia
Top Contributor
85 reviews 85 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel with comfortable rooms but the best thing about this hotel is the service i.e. the butler. Check in @ reception was very good and after a few minutes I was already at the room and heading down to the full service breakfast. I will prefer a buffet than waiting for eggs or pastries to be made to order... More

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Oron R, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your positive words with the butler team. We are really thrilled to read that you have enjoyed your stay with us. I do hope you will take the opportunity to stay with us again when your plans... More

Auckland, New Zealand
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

First time in Kuala Lumpur and first time at a Ritz-Carlton Hotel. Incredibly impressed with the hotel - luxurious, impeccably clean, unbelievably spacious and with a great location in the city centre - and the staff could not be more pleasant and friendly. A MAJOR issue (and this applies to anyone travelling with kids under 12) is that children are... More

Was this review helpful? Yes 3
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Craigo 1103, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. On another note, thank you for sharing your concern about the kids at the Library Lounge. We have recently implemented an exclusive Ritz Kids program where we have a dedicated... More

mumbai
Contributor
20 reviews 20 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights...very comfortable....quick check in, nice big rooms. Stayed in the 20th floor...Different floor rooms have different configuration....Nice staff and well located. Hot water is not very hot....Tv channels are very less...Breakfast options are limited..same juice was served every day...spread is less but you can always order what you want (some times seeing is believing to me)... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Sureshdeenan, Thank you for taking the time to share your feedback after your recent stay at the hotel. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the room condition and the food are duly noted and we will make sure to review it with the concerned departments.... More

Kuala Lumpur, Malaysia
Top Contributor
102 reviews 102 reviews
45 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 1 week ago

I returned to the Ritz and had another great experience. The staff is still very helpful and goes out of their way to help you. The reasons I didn't give it 5 stars again were the slow in-room and lobby wifi speeds and the lack of smoke-free lounges. I like to work on my computer while having a drink or... More

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Andrew H, Thank you for taking the time to share your feedback after your recent stay at the hotel. Your comments about the room condition, the wifi and the smoke-free areas are duly noted and we will do our best to correct these matters. On another note, regarding the hotel condition, I am pleased to inform you that the... More

Carmel by the sea
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This was at least our 2nd if not third stay at the Ritz-Carlton in KL , this time we had a niece and our parents with us. The staff where fantastic helping to move things around in the rooms to give some extra space. They where great at remembering our names after our first visit to the restaurant which is... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear David A, Thank you for taking the time to share your feedback with us following your recent Second visit. It was a pleasure having you stay with us and I was delighted to know how much you all enjoyed your stay. I will be sure to share your comments with all the team and I do hope we will... More

Owners: What's your side of the story?
If you own or manage The Ritz-Carlton, Kuala Lumpur, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Ritz-Carlton, Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Orbitz, Hotels.com, Expedia, Booking.com, Splendia, Tingo, Priceline, Travelocity, TripOnline SA, BookingOdigeoWL, HotelsClick, HotelTravel.com, Otel and Venere so you can book your The Ritz-Carlton, Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur

457 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (450)
Viewed
Dining (29)
Viewed
Hotel & grounds (35)
Viewed
Room/suite (164)
Viewed
Pool/beach area (24)
Viewed
Bathroom (48)
Viewed
View from room (10)
Viewed
1:58
Videos (1)
Viewed
Other (139)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (4)
Viewed
Pool/beach area (1)
Viewed
Other (2)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Business Hotel in Kuala Lumpur #10 Spa Hotel in Kuala Lumpur #16 Luxury Hotel in Kuala Lumpur #17 Romantic Hotel in Kuala Lumpur #25 Family Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 
Number of rooms
365

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer