We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Kuala Lumpur

#8 of 278 Hotels in Kuala Lumpur
Hotel website
Hotel packages
168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Special Offer
Complimentary Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
The Ritz-Carlton, Kuala Lumpur
Professional photos
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Check In Check Out
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    Write a Review

    1,116 reviews from our community

    Traveler rating
      698
      253
      110
      36
      19
    See reviews for
    216
    367
    73
    211
    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (155)
    Date | Rating
    • Chinese (Traditional) first
    • Chinese (Simplified) first
    • Danish first
    • Dutch first
    • English first
    • French first
    • German first
    • Indonesian first
    • Italian first
    • Japanese first
    • Korean first
    • Polish first
    • Portuguese first
    • Russian first
    • Spanish first
    • Any
    English first
    • All months
      (1116)
    • Mar-May only
      (216)
    • Jun-Aug only
      (236)
    • Sep-Nov only
      (354)
    • Dec-Feb only
      (310)
    All months
    Valencia, Venezuela
    Senior Contributor
    28 reviews 28 reviews
    14 hotel reviews
    6 helpful votes 6 helpful votes
    2 of 5 stars Reviewed yesterday NEW

    What a poor experience!!!! On the first day my room was not made-up, and I was initially offered some cookies to make-up for the oversight. I was then offered a complimentary ride to the airport with a Mercedes S-class (in writing) but only a Toyota van arrived, which is fine, but it shows the lack of coordination. The breakfast buffet... More 

    Was this review helpful? Yes 2
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear A S, Thank you very much for sharing about your recent experience, I am however very disappointed to read that your stay did not meet your expectations, and that you encountered several issues regarding the quality of service. Your feedback is essential to us, and rest assured that your comments have been duly taken into account. I will personally... More 

    London, United Kingdom
    Reviewer
    3 reviews 3 reviews
    3 helpful votes 3 helpful votes
    5 of 5 stars Reviewed 5 days ago NEW

    On an extended business trip to Kuaka Lumpur my wife and i booked in to The Ritz and again our expectations have been surpassed. This Hotel is a benchmark for relaxation with friendly,helpful staff and will be our first choice on any return visits. Many thanks to all the staff at this remarkable Hotel.

    Was this review helpful? Yes 1
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Stewart909, Thank you for taking the time to share your recent experience at the hotel. We truly appreciate knowing that you enjoyed our facilities and service, and sure hope that you will have the opportunity to stay with us again when another chance to come back to Kuala Lumpur arises. Warm regards, Mahmoud Skaf More 

    Henlow, United Kingdom
    2 reviews
    2 helpful votes 2 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW

    As a regular business traveller, it is rare to find a hotel where one can say that the service is flawless, but the Ritz Carlton Kl is in my opinion, the best in the world. From the moment you step through the doors, a feeling of calm descends. Each and every member of staff is exceptional. From the personal butlers... More 

    Was this review helpful? Yes 1
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Amanda G, Thank you for your positive feedback on the hotel. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again soon... More 

    Contributor
    12 reviews 12 reviews
    8 hotel reviews
    7 helpful votes 7 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW

    If you want to stay in accomodation fit for a king and queen, Ritz-Carlton is the hotel to book. With its classy and charming interior decor, artwork and top notch service, this is one of the best hotels for those with expensive tastes. We spent a romantic weekend here and have been wanting to go back ever since. The day... More 

    Was this review helpful? Yes 1
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Aj C, Thank you for your positive feedback on the hotel. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable stay with us.It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again... More 

    Reviewer
    3 reviews 3 reviews
    6 helpful votes 6 helpful votes
    4 of 5 stars Reviewed 1 week ago NEW

    I booked a room for 4 adults, but when I went to check-in they told me that my booking is only for 3 adults. Also when I got my room keys I found that there is a missing bed. So I went to the reception desk and told them about the missing bed. Then I went back to my room... More 

    Was this review helpful? Yes 3
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Khuzaei, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly taken into consideration your comments. Regarding the issue you had with your accommodations, I will personally review with our... More 

    New York City, New York
    Top Contributor
    219 reviews 219 reviews
    41 hotel reviews
    73 helpful votes 73 helpful votes
    3 of 5 stars Reviewed 1 week ago

    Older hotel. Rooms need to be refurbished. Small lobby. We stayed in a mini suite. Very large for two people. Comfortable beds, luxury linens. Large bathroom, stocked with everything. Room was kept super clean, but the paint and carpeting needs to be redone. 2 pool areas, but overrun with kids when we were there. Steam room and sauna was great.... More 

    Was this review helpful? Yes 1
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Nicolawca, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly taken into consideration your comments. Regarding the front office team, I will personally review it with our Ladies and... More 

    Contributor
    15 reviews 15 reviews
    15 hotel reviews
    6 helpful votes 6 helpful votes
    5 of 5 stars Reviewed 1 week ago

    We stayed in this hotel for 2 nights. First impression of this hotel lasts...an elegant, classy and comfortable hotel to stay in. Great facilities. Service-oriented staffs, credits go to our floor butler Chee who served us sincerely. Check-in and check-out were okay. Room is spacious, big and clean! Love the toilet with marble flooring, nice and clean. Clean bathrobes and... More 

    Was this review helpful? Yes 2
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Khat H, We thank you for sharing about your recent experience at the hotel. We truly appreciate knowing that you enjoyed our facilities and service. Your comments on the bread rolls have been raised to the Executive Chef to ensure that this matter does not arise once again. In regards to the temperature of the dining room being to... More 

    2 reviews
    1 helpful vote 1 helpful vote
    4 of 5 stars Reviewed 1 week ago

    Spent 5 days @ the Ritz-Carlton Kuala Lumpur in the executive deluxe room with city views on a high floor. Maintenance was apparently underway on the 5th floor but was completely unnoticeable. It's one of those hotels whereby one doesn't realise how flawless the entire experience was until you reflect upon it. From the moment I stepped into the lobby... More 

    Was this review helpful? Yes 1
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear BT_Tripz, Thank you for taking the time to write about your recent stay with us. We are delighted to see you enjoyed your time at the hotel, and we thank you for your compliments to the team. Rest assured I will most definitely pass on your kind words to the concierge, Butlers and Housekeeping team for their excellent service.... More 

    Qatar
    Top Contributor
    54 reviews 54 reviews
    17 hotel reviews
    29 helpful votes 29 helpful votes
    4 of 5 stars Reviewed 1 week ago via mobile

    I stayed here with a friend for 5 nights in February. I live in Qatar she lives in Australia so it was a good half way point. We were planning on doing lots of chatting, eating and drinking rather than sightseeing so we wanted somewhere special to stay and that was definitely the case with the Ritz We arrived about... More 

    Was this review helpful? Yes 4
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Katmedwards, Thank you for taking the time to thoroughly write about your experience at our hotel. I am very disappointed to read that your stay did not meet your expectations despite having enjoyed our quality of service in regards to the lobby lounge, poolside and our breakfast spread. I will, of course, ensure your kind words are shared with... More 

    Senior Contributor
    36 reviews 36 reviews
    12 hotel reviews
    25 helpful votes 25 helpful votes
    5 of 5 stars Reviewed 1 week ago

    I've stayed in numerous hotels over the past few years, at places far and wide but nothing could have prepared me for the Ritz Carlton experience in Kuala Lumpur. We stayed here en route to Australia for three nights and our only regret was that our stay didn't last longer. Wonderful, memorable, superb are all words often overused to describe... More 

    Was this review helpful? Yes 4
    MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

    Dear Chris S, We thank you for sharing your experience at the hotel. It is a pleasure to see that our Ladies and Gentlemen have been able to assist you whenever it was necessary, and I have made sure to mention your compliments to the Butlers, Lobby Lounge team, Nelly, Rengga and Jonathan. The team and myself look very much... More 

    Questions? Get answers from hotel staff and past guests. Ask a question
    Owners: What's your side of the story?
    Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
    Manage your listing

    Been to The Ritz-Carlton, Kuala Lumpur? Share your experiences!

    Write a Review Add Photos & Videos

    Additional Information about The Ritz-Carlton, Kuala Lumpur

    Address: 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
    Phone Number:
    Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
    Price Range (Based on Average Rates): $$
    Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
    Number of rooms: 365
    Reservation Options:
    TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Agoda, Travelocity, Expedia, HotelTravel.com, Despegar.com, Odigeo and Tingo so you can book your The Ritz-Carlton, Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
    Kuala Lumpur Ritz Carlton
    Ritz Kuala Lumpur
    Ritz-Carlton Kuala Lumpur
    Hotel Style:
    #6 Spa Hotel in Kuala Lumpur
    #8 Luxury Hotel in Kuala Lumpur
    #9 Romantic Hotel in Kuala Lumpur
    #9 Business Hotel in Kuala Lumpur
    #13 Family Hotel in Kuala Lumpur

    828 photos of this hotel

    Traveler photos: See what travelers like you saw

    Viewed
    All traveler photos (574)
    Viewed
    Hotel & grounds (49)
    Viewed
    Room/suite (208)
    Viewed
    Pool/beach area (33)
    Viewed
    Dining (43)
    Viewed
    Bathroom (58)
    Viewed
    View from room (11)
    Viewed
    Business center/function rooms (2)
    Viewed
    1:58
    Videos (1)
    Viewed
    Other (169)

    Expert photos: Taken by TripAdvisor travel experts

    Viewed
    All expert photos (246)
    Viewed
    Amenities (67)
    Viewed
    Executive Suite (51)
    Viewed
    Pool (11)
    Viewed
    Premium Suite (48)
    Viewed
    Restaurants and Bars (30)
    Viewed
    The Hotel (39)

    Management photos: Courtesy of the property manager

    Viewed
    All management photos (8)
    Viewed
    Hotel & grounds (1)
    Viewed
    Room/suite (4)
    Viewed
    Pool/beach area (1)
    Viewed
    Other (2)
    Hotels you might also like...
    Check In Check Out
    Price Your Stay

    Amenities

    Highlights
    • Room Service
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    About the property
    • Wheelchair access
    Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    • Paid Internet
    Services
    • Room Service
    • Business Center with Internet Access
    • Children Activities ( Kid / Family Friendly )
    • Meeting Rooms
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    Official Description (provided by the hotel)
    The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 
    Questions? Get answers from hotel staff and past guests. Ask a question

    Questions & Answers

    Here's what travelers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travelers.
    1 question
    Ask a question

    See all questions (1)

    Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

    Hotels around Kuala Lumpur

    Grand Millennium Kuala Lumpur
    Grand Millennium Kuala Lumpur 4.0 out of 5, 1,155 reviews
    Last reviewed Mar 2, 2015
    Swiss-Garden Hotel
    Swiss-Garden Hotel 3.5 out of 5, 892 reviews
    Last reviewed Mar 2, 2015
    The Royale Chulan Kuala Lumpur
    The Royale Chulan Kuala Lumpur 4.5 out of 5, 1,706 reviews
    Last reviewed Mar 3, 2015
    Dorsett Regency Kuala Lumpur
    Dorsett Regency Kuala Lumpur 3.5 out of 5, 1,076 reviews
    Last reviewed Mar 1, 2015
    Hotel Istana
    Hotel Istana 4.0 out of 5, 2,237 reviews
    Last reviewed Mar 1, 2015
    Bintang Fairlane Residences
    Bintang Fairlane Residences 3.5 out of 5, 71 reviews
    Last reviewed Feb 27, 2015
    Concorde Hotel Kuala Lumpur
    Concorde Hotel Kuala Lumpur 4.0 out of 5, 1,038 reviews
    Last reviewed Feb 28, 2015
    Marquee Guest Houzz
    Marquee Guest Houzz 4.0 out of 5, 52 reviews
    Last reviewed Feb 28, 2015
    Gold Tree Hotel
    Gold Tree Hotel 3.5 out of 5, 15 reviews
    Last reviewed Feb 24, 2015
    Apple Hotel
    Apple Hotel 3.0 out of 5, 113 reviews
    Last reviewed Feb 13, 2015
    Victory Exclusive Boutique Hotel
    Victory Exclusive Boutique Hotel 3.5 out of 5, 8 reviews
    Last reviewed Feb 4, 2015
    Hotel Sempurna
    Hotel Sempurna 3.0 out of 5, 26 reviews
    Last reviewed Feb 2, 2015
    Replica Inn - Bukit Bintang
    Replica Inn - Bukit Bintang 3.0 out of 5, 117 reviews
    Last reviewed Jan 15, 2015
    Times Service Suites
    Times Service Suites 3.5 out of 5, 14 reviews
    Last reviewed Jan 6, 2015
    Alor Boutique Hotel
    Alor Boutique Hotel 3.5 out of 5, 25 reviews
    Last reviewed Dec 12, 2014