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All 262 Kuala Lumpur hotels

The Ritz-Carlton, Kuala Lumpur

5.0 of 5 Hotel   |   168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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84%
Ranked #16 of 262 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 3 days ago
Manuel H Singapore River, Singapore
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849 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Singapore River, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've always stayed at The Ritz Carlton KL for the following reasons. 1. It is THE MOST ELEGANT HOTEL in KL. 2. Rooms are big and the Spa Village in the Hotel is fantastic. 3. Breakfast is simple bit well thought. 4. Location is perfect HSBC KL is around the block, across is a 6star mall and directly ubderneath the... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Manuel H, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and would be delighted to assist with the details... More

Melbourne, Australia
Top Contributor
85 reviews 85 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel with comfortable rooms but the best thing about this hotel is the service i.e. the butler. Check in @ reception was very good and after a few minutes I was already at the room and heading down to the full service breakfast. I will prefer a buffet than waiting for eggs or pastries to be made to order... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Oron R, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your positive words with the butler team. We are really thrilled to read that you have enjoyed your stay with us. I do hope you will take the opportunity to stay with us again when your plans... More

Auckland, New Zealand
1 review
3 of 5 stars Reviewed 3 days ago NEW

First time in Kuala Lumpur and first time at a Ritz-Carlton Hotel. Incredibly impressed with the hotel - luxurious, impeccably clean, unbelievably spacious and with a great location in the city centre - and the staff could not be more pleasant and friendly. A MAJOR issue (and this applies to anyone travelling with kids under 12) is that children are... More

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Craigo 1103, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. On another note, thank you for sharing your concern about the kids at the Library Lounge. We have recently implemented an exclusive Ritz Kids program where we have a dedicated... More

mumbai
Contributor
20 reviews 20 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for 4 nights...very comfortable....quick check in, nice big rooms. Stayed in the 20th floor...Different floor rooms have different configuration....Nice staff and well located. Hot water is not very hot....Tv channels are very less...Breakfast options are limited..same juice was served every day...spread is less but you can always order what you want (some times seeing is believing to me)... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Sureshdeenan, Thank you for taking the time to share your feedback after your recent stay at the hotel. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the room condition and the food are duly noted and we will make sure to review it with the concerned departments.... More

Manila, Philippines
Top Contributor
103 reviews 103 reviews
46 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I returned to the Ritz and had another great experience. The staff is still very helpful and goes out of their way to help you. The reasons I didn't give it 5 stars again were the slow in-room and lobby wifi speeds and the lack of smoke-free lounges. I like to work on my computer while having a drink or... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Andrew H, Thank you for taking the time to share your feedback after your recent stay at the hotel. Your comments about the room condition, the wifi and the smoke-free areas are duly noted and we will do our best to correct these matters. On another note, regarding the hotel condition, I am pleased to inform you that the... More

Carmel by the sea
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was at least our 2nd if not third stay at the Ritz-Carlton in KL , this time we had a niece and our parents with us. The staff where fantastic helping to move things around in the rooms to give some extra space. They where great at remembering our names after our first visit to the restaurant which is... More

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear David A, Thank you for taking the time to share your feedback with us following your recent Second visit. It was a pleasure having you stay with us and I was delighted to know how much you all enjoyed your stay. I will be sure to share your comments with all the team and I do hope we will... More

Winchester, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Staffs are very polite , helpful and nice. The room was clean and tidy . Food was delicious but spicy for me . The spa was out of this world ! I had 4hours massage and I very much enjoyed myself . The masseurs are amazing ! Everywhere I go , I always checked the spa but KL ritz spa... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Joyalexandria, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and would be delighted to assist with the details of... More

Dubai, United Arab Emirates
Top Contributor
57 reviews 57 reviews
52 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ritz Carlton is one of those hotels that gets almost everything just right. From the fantastic location just steps from the shopping and eating delights of Bukit Bintang to the attentiveness and warmth of the staff, it makes life easy for guests. We felt at home and as if nothing too much trouble for the staff. Our premier suite... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Kali737, Thank you very much for taking the time to share such a great feedback. We truly appreciate your comments and I will definitely share your positive words with all my colleagues. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and would be delighted to assist... More

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We recently spent the most amazing 3 nights in KL. My husband, 14 yr old daughter and I arrived in KL and were greeted by the friendly staff at reception. We were taken to our room where we found a king size bed and roll-away for our daughter. Our room was large and the bathroom is also very large with... More

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear MegErPhil, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and would be delighted to assist with the details of... More

Houston, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are a family of 4 - with 7 and 5 year olds visiting kuala lumpur from the USA. We stayed for 2 weeks in June 2014 in a 2 bedroom suite on the 13th floor that comes with a kitchenette, 2 ensuite bathrooms, a huge storage room for suitcases, living and dining room plus 2 additional washrooms. Though the... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear JunaidaJ, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team and especially our butler who met your kids during their Ritz kids session. I do hope you will take the opportunity to stay with us again when your plans bring you... More

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Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Spa Hotel in Kuala Lumpur #12 Business Hotel in Kuala Lumpur #15 Luxury Hotel in Kuala Lumpur #17 Romantic Hotel in Kuala Lumpur #25 Family Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 
Number of rooms
365

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