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All 256 Kuala Lumpur hotels

The Ritz-Carlton, Kuala Lumpur

5.0 of 5 Hotel   |   168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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Ranked #13 of 256 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 4 days ago
chirmi Mumbai (Bombay), India
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located in a perfect spot, walking distance to the mall, monorail, food places. In case you want to take a city bus ride, the purple bus comes just right outside the Marriott Hotel. The hotel staffs are really very good and considerate, i say this because we had the breakfast package and could not make it on... More

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Chirmi, Thank you for taking the time to visit us recently; I was delighted to know how much you enjoyed the experience. I am delighted to read that my colleagues took a good care of you and your comfort while staying at the hotel. Thank you for sharing your positive words regarding the breakfast experience. Please do let me... More

East Sussex
Top Contributor
67 reviews 67 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for a very short one night stopover stay so did not experience the restaurants or pool/gym, but everything else we utilised was very very good. The front desk staff were great, ensuring our two standard rooms were upgraded to a suite with interconnecting room so our children were close to us. The rooms felt like traditional Ritz Carlton... More

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear SussezTravelBugs, It was a pleasure having you stay with us recently and I was so happy to know how much you enjoyed your time at the hotel even if it was short. I will be sure to share your kind words with all the team. I do hope your plans will bring you to this part of the world... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am currently on a 4 night stay and loving the Ritz, the staff are friendly and very helpful. Breakfast was great. Gym, pool, spa, sauna and steam room are all great for a relaxing break away. It's a very short walk to nice clean shops and restaurants. It has been a great way to end my Malaysian holiday and... More

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Kezza24, Thank you for taking the time to share such nice feedback with us following your recent stay. I was delighted to know how much you enjoyed your time at The Ritz-Carlton; in particular the location and service levels of the employees. They will be delighted to know how much you enjoyed your visit. I do hope we will... More

Sydney
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel for a few days whilst on a short trip to KL. The Ritz-Carlton generally has a good reputation internationally and this hotel was well priced. The positives: The hotel staff were very courteous and friendly. The location was good for shopping in the main KL shopping centres and a short walk from the Twin... More

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear DanAndChris, Thank you very much for the detailed feedback regarding your recent stay at the hotel. The most regular compliment we receive is in regards the friendliness and thoughtfulness of the employees and I was delighted to see what a positive impression they made upon your stay. I very much appreciate you taking the time to share such feedback... More

Frankfurt, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and i stayed at this hotel for three nites. The location is good though the hotel room is a bit wore out. However we definitely will come back again as the hotel service is excellent. Our butler Richard and Anky are very friendly and helpful which are out of our expectation.

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear OJWW, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with Richard and Anky. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and would be delighted to assist with the details... More

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel has a very excellent service, there is personal butler service, there is free pressing service and you get fresh fruit and chocolate every day - although I expect that staying in Kuala Lumpur, they will provide more tropical fruit rather. The only downside is the quality of breakfast - lack of options and somehow i feel that the... More

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear NayaOya, Thank you for taking the time to share your feedback with us following your recent stay. While I was happy to read how much you like the location and the facilities in the room, I was disappointed with the feedback regarding the breakfast. I will review the information with our Chef and his team regarding the variety and... More

Seoul, South Korea
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It was 2013 when I had a excellent stay at this hotel fo one night. Although It was a very short stay, this hotel was very impressive to me~~ First of all, I must say the wonderful staff people. The Ritz people are real pros who know what they are doing and get the things done for customers. They helped... More

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Luvtrip7654, Thank you for taking the time to share your feedback after your recent stay at The Ritz-Carlton, Kuala Lumpur. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the room condition and the breakfast are duly noted and we will make sure to improve. On a more... More

Sunnyvale, California
Reviewer
4 reviews 4 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came here on business. When checking in, the room I requested was unavailable. So, I was upgraded to a really nice suite, with butler and all. Very spacious suite. Special ordered some in room dining, which was not on menu and was brought the same. Really good experience, will come again...

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear SeNalnCA, It was a pleasure having you stay with us and thank you for sharing such positive feedback with us. We very much look forward to the opportunity of welcoming you back soon again. With best wishes, Mahmoud Skaf General Manager More

Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

little oasis in the center of town. the set-up and staff were both outstanding. i looked out onto a tiny private garden from my room. very calming and lovely experience. an excellent way to end a day of shopping and snacking in the city.

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Jenchan000, It was a pleasure having you stay with us recently and I was so happy to know how much you enjoyed your time at the Spa. I will be sure to share your kind words with all the team. I do hope your plans will bring you to this part of the world soon again; we would very... More

Dubai, United Arab Emirates
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I had a nice stay in Ritz Carlton, It was a Fantastic 8 days and they give me a set of exclusive privileges with my suite ( complimentary pressing for 3 pieces per day, one english afternoon tea for two at the lobby lounge, limousine service within kuala lumpur city center) and day fruits and chocolats in the room. the... More

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Additional Information about The Ritz-Carlton, Kuala Lumpur

Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Kuala Lumpur Ritz-Carlton
Kuala Lumpur Ritz
Ritz Carlton Kuala Lumpur
Address: 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Romantic Hotel in Kuala Lumpur
#25 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Official Description (provided by the hotel):
The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 
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