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The Ritz-Carlton, Kuala Lumpur

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168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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The Ritz-Carlton, Kuala Lumpur
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1,176 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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National Capital Territory of Delhi, India
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at the Ritz Residences in early Jan 2015 and were amazed by the size of the three bedroom suite. This was by far one of the most luxurious suites I have ever stayed at and the city views from the room were amazing. The food at the Ritz as always is great but one of the best things... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have stayed in many 5star hotels around the world, however this place tops the lot for service and hospitality. In particular the Butler service and Duty mangers. If there is one hotel I can recommend it would be this and none other. Coffee is the only one thing that was disappointing.

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Ho Chi Minh City, Vietnam
1 review
4 of 5 stars Reviewed 2 days ago NEW

Had breakfast twice. Good selection of food, we'll presented and great flavours. Service was very good and the facility was laid out well. Staff all very polite and attentive. Would definitely recommend.

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Valkenburg, The Netherlands
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is the difference between 5*L and 5* Upper 10 Hotel. Everything is superbe! Not one thing to complain about. One of the best hotels I ever stayed in. Location, rooms, staff, food, wellness, everything is fabulous!

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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First time we were staying at a Ritz and were looking forward to some pampering. However that was not the case. The rooms were a good size and old school decor, but the entire property was rundown and just feels old. The room had these old types of windows which can be opened with a handle and run from the... More 

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My 91yo father is holidaying at the R-C. His needs are of course higher at his age, especially as he forgot to bring his travel cash! Ru Sow, the Guest Relations Manager, and all her team have been genuinely comforting and helpful, being in constant communication with me until we were finally able to resolve the matter. I am very... More 

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Melbourne
Contributor
20 reviews 20 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Let me start by thanking Ru! Ru has everything planned and organised for my partner and I before we arrived at the hotel so what else could we ask for? Thank you to Ru and her team for looking after us during our stay. We spent 6 nights in a suite and we thoroughly enjoyed ourselves very much. There is... More 

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Hong Kong, China
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best Ritz Carlton Hotel I have stayed so far. The staff is very friendly and helpful. The room is nice and big. I love the butler service a lot. The location is very convenient for business and shopping. Best choice for business and leisure. Excellent money for value.

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Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Made this trip on 1st of May with my mum, sis in law, sis, nephew , niece and aunt and i must say this is one unforgettable trip ever to Kuala Lumpur. Not that i have not been to KL before but i must say this is the best stay ever, We were there at Ritz on complimentary stay as... More 

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Malaysia
Top Contributor
83 reviews 83 reviews
56 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 1 week ago

Location is superb, slightly off the busy thoroughfare of KL's famed Bukit Bintang. Connected to JW Marriott/Starhill shopping gallery through an overhead walkway. Absolutely delightful classy hotel, cozy luxury away from the buzz. Rooms were immaculately well kept, tell tale that the maintenance standard of this hotel is very good. Though well kept, they are already undergoing refurbishment currently. Staffs... More 

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