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The Ritz-Carlton, Kuala Lumpur

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168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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1,207 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Helsinki, Finland
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Visited here for 3 nights in March. It was my first visit ever to Ritz Carlton and the service didn't disappoint. And that's the thing what makes the difference. On every level the courtesy, friendliness and accuracy was impeccable. Room was spacious with great bed and huge bathroom with separate shower and bathtub. Obviously the hotel is under renovation but... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Tuomo79 Thank you for taking the time to write about your recent stay at The Ritz-Carlton Kuala Lumpur. I was delighted to read about your positive experience within our hotel, from the gym, pool and spa facilities to the breakfast as well as service provided by the Ladies and Gentlemen of The Ritz-Carlton, Kuala Lumpur. It’s comments like yours... More 

Los Angeles, California
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a wedding weekend for some friends and really enjoyed ourselves. The butler service is very friendly, and willing to do what they can to make your stay enjoyable. The food was great, the spa amazing (you forget you are in the middle of the city), and the staff was very helpful. Hopefully one day we will... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear TryitAllCA, Thank you for your positive feedback on The Ritz- Carlton, Kuala Lumpur! I am delighted to learn that you have enjoyed your stay with us and I want to thank you for your compliments on the butler team, the food and our spa. We are very happy to have been of service to you and look forward to... More 

Dunnet, United Kingdom
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 6 nights on a trip to Malaysia for a special trip with my in-laws. There are a number of top hotels in KL but we normally try to stay here, great location and facilities but it is the service that makes it stand out. I had told the hotel that it was my in-law's 45th Wedding Anniversary... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear broughbadger, Thank you for taking the time to write about your recent stay with us. We are delighted to see you enjoyed your time at The Ritz-Carlton, Kuala Lumpur, and we thank you for your compliments to the team. We would be most happy to welcome you back to the hotel and assist you when you next come to... More 

Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

After a long flight from Geneva it was great to check into the two room residence of the Ritz! We received a complimentary up grade to a 3 bedroom residence. It was huge with large living, dining, kitchen, study and had four bathrooms. Beautifully decorated with soothing colors, fully carpeted and the beds and sheets were so luxurious and comfortable.... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Malar M, Thank you for your positive feedback on The Ritz-Carlton, Kuala Lumpur. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

TA Review - RCKL It has been nothing less than excellent experience for all our visits. From the arrival team at the door (Car Valet, Doorman, Porters), Concierges, Front Desk team, room attendants and butlers. We were warmly welcome by the lovely Front Office Manager Ms Tanzie Wong and her lobby team. She personally assisted us with an online movie... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Fivemaxdive, Thank you for your positive feedback on the hotel. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience, once again please allow me to also congratulate you on your wedding anniversary. Rest assured that your compliments did not go unnoticed. I have made sure to share them... More 

Doha, Qatar
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Good hotel but nothing special, loved the service, staff very friendly and helpful. The breakfast buffet was ok! Not much variety of food . The location is excellent, this was the best thing at the hotel . Other than that i didn't feel anything special.

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear salam a, We thank you for taking the time to write about your recent experience at the hotel, It is a pleasure for us to know that you have enjoyed your stay with us. We very much look forward to having you again with us and would gladly assist with your future travel inquiries. Warm regards, Mahmoud Skaf More 

Singapore, Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been there 3 times.Each time, the staff isvery polite, listening, and try to take care of you. They were doing refection in the hotel, with a lot of noise.It was 1PM, and I wanted to take a nap. They offer another room juste for the nap. When I was back, in the evening,I have found a small letter... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Afif_Singapour, Thank you for your positive feedback on the hotel. We are delighted to read that our associates were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again soon at the hotel... More 

Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is definitely not up to RC standards. BE WARNED!!!! There is a promotion on as they are currently under renovation. Noisy drilling and hammering non-stop. It's about time that they renovated, see attached images of holes in curtains and peeling wallpaper. My bed has springs that poke thru my back. Swimming pool is a joke. It's roughly the size... More 

Was this review helpful? Yes 2
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Senyum, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly taken into consideration your comments. As you were already aware the hotel is experiencing a complete transformation to serve... More 

Baltimore, Maryland
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked a two bedroom suite which was a fantastic room, with 27/7 butler service. Justin the butler was great! Flew in from the States so our timing was a bit off at first, but he delivered laundry, room service, and informed us about area attractions. We also booked a private guide to visit historic sites in and around Kuala... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear HistoryMan45, Thank you for your positive review of The Ritz-Carlton, Kuala Lumpur. We are delighted to read that you enjoyed your stay in the hotel, and would be more than happy to welcome you back at the hotel if another chance to visit Kuala Lumpur arises. Warm regards, Mahmoud Skaf More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Great hotel for our perfect holiday with my friend. Staff are super friendly and helpful. Room is well organized and it's clean. Everytime we leave in the room, surprise when we came back.its totally clean.. Thank you so much for making our holiday a memorable one.

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Benny P, Thank you for taking the time to write about your recent stay with us. We are delighted to see you enjoyed your time at The Ritz-Carlton, Kuala Lumpur, and we thank you for your compliments to the team. We would, of course, be most happy to welcome you back to the hotel and assist you when you... More 

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