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The Ritz-Carlton, Kuala Lumpur

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168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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1,196 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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California
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

Amazing place..dream like with your partner,very comfortable and lovely calm environment,nice choice for food.Was very tired after a long journey and wanted a very quite and soothing environment to enjoy and got it! definitely will go again if got chance to visit Malaysia again :)

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Melbourne, Australia
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very good location at centre of KLCC, very easy to access to Bukit Bintang. Good service with nice welcome even there are some points to show. First, there was self service welcome drink at reception I guessed. But all glasses were used, means not clean. Second, I have to wait over almost 2 hours to get to my room even... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Arrived here for one of our honeymoon destinations and a guy named Jason served us. He was so nice and went out of his way to make our stay extra special. Had heaps of freebies thrown our way due to us being honeymooners was awesome. The location was the best there's a lot of different shopping malls in the one... More 

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Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We reserved a suite for our honeymoon stay. Except for the pounding construction noise, service was as expected and up to par. We were assigned butlers, Wu and Jocelyn who did an excellent job. Their eagerness and cheerfulness were a highlight of our stay. The room was huge and bed very comfortable. Wu was really sweet to decorate the room... More 

Was this review helpful? Yes 2
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Der 135May, Thank you very much for sharing your honest feedback with us, your comments are truly important for us. Again I am truly apologetic for not meeting your expectations during your stay in terms of service as well as the unpleasant scenario you had to experience. I will make sure our Library Lounge team receives additional training to ensure... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

It was a last minute decision to extend our trip at KL so we moved from our airbnb condo to the Ritz Carlton and we had absolutely no regrets! The staff were very friendly and acceded to our every request. Some of them were also very engaging with our baby, carrying and entertaining her. Our corner room was fantastic! It... More 

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Jakarta, Indonesia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ritz Carlton was one of the best hotels i have stayed in. I enjoyed their hospitality from the time we were picked up from the airport, followed by the check in. I had come to KL for the IIFA awards weekend. They treated us with personal care, they attended to our needs. The room was spacious and so was the... More 

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Zagreb, Croatia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room was really nice with great big comfortable bed! Breakfast was with a wide choice of food. spa zone is good for spending an hour or two. Overall service is excellent. Too bed I was there only for 3 days. I absolutely recommend it!

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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 3 weeks ago

Lobby lounge and Cesar restaurant in ritz serve almost everything that we need and they never fail to impress me with their best services. I would say they have the 6 star, friendly, attentive and efficient staff working in both restaurant and I will definitely come here again with more and more people !

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Spalding, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is superb. Second ritz Carlton I have been to and the chains name lives up to its reputation. The butler service was a lovely touch. We had tried for weeks to get window seats at the revolving restaurant with no success, one word with the concierge and we had window seats. Made our trip. Superb in every way

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wife booked for a weekend getaway. Staff asked if its for any special occasion, yup, it was my birthday coinciding with our anniversary. Didn't ask for any special arrangements, but the staff went an extra mile to do a special turn down service for the occasion, complete with banners, prep the bath tub and gave another surprise birthday cake during... More 

Was this review helpful? Yes 2
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