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The Ritz-Carlton, Kuala Lumpur

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168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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1,368 Reviews from our TripAdvisor Community

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed there for one week, it was good hotel stuff are friendly recommended for families with childrens, great area everything is near you, they need to improve the selection in the breakfast, some of the bedsheets wasn't clean, so i had to call them to change it. Everything else was good.

Helpful?
Thank hussam t
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Ritz-Carlton in KL again. Large parts of the property have been or are about to be renovated since my last visit. My room has been refurbished and looked very nice and classy. Too bad the executive lounge wasn't done yet. The lobby lounge, however, looked quite stylish. Staff has been friendly and courteous as always.... More 

Helpful?
Thank belvedere777
Brussels, Belgium
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have visited many hotels in KL and for me it was the best! I loved the pool and the service there (staff was bringing fruits, cold water and cold wet towels). we got a nice and very big room (we were upgraded as some parts of the hotel were being renovated). the location is perfect and the breakfast buffet... More 

Helpful?
Thank Amelie_Tomoko
Singapore, Singapore
Level Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed for a night during my short stop over from PP.Choose the hotel since the last visit was way back 10 years plus.The hotel is undergoing renovation.Check in was a bit slow but manageable.The room quality is good since renovated but the room Aircon seems not cooling after adjusting the room temperature. The staffs are friendly and accommodating. During the... More 

Helpful?
Thank Iszraei
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Iszraei Firstly, welcome back and thank you for taking the time to write about our hotel. Indeed, there are many changes since your last visit 10 years ago but I am pleased to read that you enjoyed your stay and our quality of service overall. I want to thank you for your kind compliments on the good services rendered... More 

Doha, Qatar
1 review
3 of 5 stars Reviewed 1 week ago via mobile

As a five-star hotel we expected a standard of hygiene and clean beds and baths, but The Ritz Carlton KL didn't meet our expectations. Unfortunately, we had such a bad experience with this hotel starting with the dirty towels, filthy USED cotton pads, 😖smelly yellow pillows and spotted bed mattresses🙈. Moreover, the misleading deceptive concierge added to the worst experience... More 

Helpful?
Thank charmingsoul
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear charmingsoul Thank you for taking the time to thoroughly write about your stay. Your feedback is important to us. I am sincerely sorry we did not meet your expectations with regards to the hotel cleanliness and concierge services rendered during your recent stay. I have taken note of your valuable feedback for immediate improvement. We want to improve from... More 

Atlanta
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in a fantastic location, connected to the JW Marriott with the Starhill Gallery in between with multiple restaurants. Across the street is one of the best malls in KL, and you are within walking distance to the KLCC area. While the rooms are great, what really sets them apart is the service. They do all of the... More 

Helpful?
1 Thank spearb
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear spearb Thank you for choosing to stay at with us. We were delighted to read your kind compliments to the team on their attentive and personalized service. You are absolutely right that the little things are important and contributes to making a stay perfect. Our Ladies and Gentlemen aim to give our guests a memorable experience during their stay... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was a very nice hotel with the best and the kindest staff, has a very good location, just 2 mins to the luxury pavilion shopping mall and jw Marriott, has a very good breakfast with healthy food and drinks, lots of fresh fruits and juices. The staff are so responsible and polite, the next time I go to kl... More 

Helpful?
1 Thank Nazanin K
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Nazanin K Thank you for your positive feedback on the hotel. We are delighted to read that our hotel location, good breakfast and the Ladies and Gentlemen were able to assist you and create a memorable stay experience. It is a true reward for us to know that you had a wonderful time at our hotel. Rest assured that... More 

Kota Kinabalu, Malaysia
Level Contributor
78 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After receiving a call from the GM, decided to go back for a try knowing the rooms are renovated despite a so so stay previously. Everything is spruced up and rooms are much more comfortable. What stood out for us is the service across the board was consistently good! The staff were on their A game and full of initiative... More 

Helpful?
2 Thank Mulberry79
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mulberry79 Thank you for giving us the opportunity to take care of you again and for taking the time to share your wonderful stay experience with us. I am so happy you enjoyed your recent stay at our hotel in the newly-furbished guestroom in spite of the ongoing renovations and I am thankful for your compliments to all the... More 

Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a wonderful stay. Everything is beyond our expectations. The room is spacious and well-furnished. The service is impeccable. Thks to Saleh, Angel & Cynthia for the lovely surprise. U guys rock! The room decoration was awesome!Overall experience was an overwhelmingly positive one, and the lasting impression is of style and elegance!

Helpful?
1 Thank Khairulshah
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Khairulshah Thank you for taking the time to write this wonderful review about your recent stay with us. We are delighted to see you had an enjoyable getaway with us and we thank you for your compliments to the team, especially Saleh, Angel and Cynthia, who will be thrilled to see your comments. I am glad you enjoyed the... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I read the reviews about the Ritz Carlton KL and decided to stay for 3 nights over the Xmas Holidays. I received a warm welcome from the receptionist- Ronnie (his name as far as I could remembered) and we were upgraded to a bigger room! That was a nice surprised on my first stay at Ritz KL! I love the... More 

Helpful?
1 Thank Kavlee P
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Kavlee P Thank you for your positive feedback on the hotel. I am delighted to hear that you have enjoyed your stay with us over Christmas and I want to thank you for your kind words on the warm welcome received by Ronnie at reception, the newly-furbished guestroom, the breakfast concept and buffet selection in addition to the room... More 

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