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The Ritz-Carlton, Kuala Lumpur

5.0 of 5 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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The Ritz-Carlton, Kuala Lumpur
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1,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As we flew from a beach resort in Langkawi we wanted to make a stop in Kuala Lumpur, The Ritz Carlton was our choice!! It was difficult leaving such a beautiful island was difficult but arriving at this hotel certainly made some of that pain go away!! We had an executive room with incredible views of the city! The rooms... More 

Was this review helpful? Yes 1
Top Contributor
95 reviews 95 reviews
29 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel needs some refurbishment but the service here is AMAZING. As a guest you really get the feeling that that genuinely care about how your stay. Nila the Executive Housekeeper was just fantastic and went out of his way to made sure that everything was perfect during both my visits during December and January. I liked the gym and... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just stayed for seven nights at the wonderful Ritz Carlton Residences in Kuala Lumpur. In terms of the residences, our room(s) were so large. Two large bedrooms, two bathrooms, an extra toilet, large kitchen, a study and a huge lounge/dining area. It was unbelievable. It was impeccably cleaned every day, with a turndown service at night with snacks... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great and memorable 1 night stay. A special mention to front office staff Aida, butlers Justin and Angel for their exceptionally passionate and warm service. The rooms were resplendent.The luxurious draperies and earthy colours lend a nostalgic old world charm to this 5 star hotel.

Was this review helpful? Yes 2
Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were there for two nights celebrating my friend's b'day. The staff there had specially decorated the room prior to our arrival with balloons and welcome gift baskets. It was an amazing surprise. Our stay started off a little shaky and annoying but after speaking with manager, our issues were resolved quickly. The hotel staff went above and beyond to... More 

Was this review helpful? Yes 2
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

went with the family and stayed in the residence. Apartment roomy but shows distinct signs of wear in carpet and drapes. Needs sprucing. Very disappointing at breakfast - we went at about 10:15 and service is to 11- hardly any food, messy serving areas and lack of cutlery and bowls/plates. It got worse- my 6 year old loves the pool-... More 

Was this review helpful? Yes 2
Austin, Tx
13 reviews 13 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is very tired and outdated. The carpets in the room have stains etc. They have tried to maintain it but it does show its age. The rooms are small. Breakfast at the hotel is good. The overall service is good. Location is pretty central. We did use the Spa and the experience was amazing... There was smell of... More 

Was this review helpful? Yes 2
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We really enjoyed our stay here and couldn't have picked a better hotel for a relaxing time in KL. The room was large, clean, and very comfortable. It had a huge bathroom well stocked with amenities. It met our expectations for the Ritz Carlton in every way. Everyone we encountered was smiling and helpful. The building is beautiful with lots... More 

Was this review helpful? Yes 1
Perth, Australia
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I decided to “do Christmas” elsewhere! We booked the Ritz Carlton through an agent. After we made our booking I decided to read the reviews for the Ritz on Trip Advisor. I was somewhat concerned about a couple of the reviews that we had seen. We “always” usually do read the reviews before we book. We really... More 

Was this review helpful? Yes 2
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent location in the heart of the city and handy for the Pavilions Shopping Mall plus others. The overall feeling was positive, particularly the 5 Star Service. This was excellent in every department. Perhaps the only weakness was during breakfast when the staff seemed unorganised and tried too hard. With a completed coffee I was asked by 4 different... More 

Was this review helpful? Yes 2
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Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#6 Spa Hotel in Kuala Lumpur
#8 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#10 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur

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Room/suite (203)
Pool/beach area (31)
Hotel & grounds (44)
Dining (41)
Bathroom (56)
View from room (11)
Business center/function rooms (2)
Videos (1)
Other (166)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (67)
Executive Suite (51)
Pool (11)
Premium Suite (48)
Restaurants and Bars (30)
The Hotel (39)

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Hotel & grounds (1)
Room/suite (4)
Pool/beach area (1)
Other (2)
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