We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Kuala Lumpur

Travelers' Choice award winner
Hotel website
Hotel packages
168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Ritz-Carlton, Kuala Lumpur
Professional photos View all
Browse nearby
The Ritz-Carlton, Kuala Lumpur
Write a Review

1,154 reviews from our community

Traveler rating
    722
    264
    111
    38
    19
See reviews for
223
383
75
221
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1154)
  • Mar-May only
    (254)
  • Jun-Aug only
    (236)
  • Sep-Nov only
    (354)
  • Dec-Feb only
    (310)
All months
Bangkok, Thailand
Contributor
14 reviews 14 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Namtip D is a husband and wife contribution written either by Namtip D or Anthony D; her husband. We aim to give unbiased reviews as we find them at each hotel and both fully support the views and thoughts having discussed them first no matter whoever of us is writing the review. We hope T A's readers find our reviews... More 

Was this review helpful? Yes 3
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

So I will write a short review because I had a short stay there :) We took two rooms for two families for one night in KL. The receptionist was very friendly and generous. He gave us an upgrade instantly and refreshments. The rooms were nice although the view wasn't the best thing. The hotel is one block from the... More 

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mahmoud E, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. Regarding the concierge team, I will personally review with our Ladies and Gentlemen to ensure transportation arrangements are not handled in such a manner that you have experienced. Eventually, I personally and sincerely apologize for not being... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is rather dated. The lobby and the room were old and dark. Though the staff are all very helpful. Location is excellent though - right next to the Bukit BIntang shopping area. I would not come here again personally as the light in the room wasn't bright enough for working.

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear EllieMarcose, Your feedback is essential to us so we thank you for taking the time to write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have taken duly note of your comments. The hotel will be going through a complete transformation to better serve you and also... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the hotel on business in an Executive deluxe room on the 13th floor. The room: The room was nicely spacious with a sitting area with a sofa and armchair in from of the TV, making it a cosy relaxing space. A desk was right by the entrance a separate alcove, which is a great way of separating the... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mr BenDub0169, Thank you for taking the time to write about your recent stay at The Ritz-Carlton, Kuala Lumpur. We greatly appreciate your compliments, which have been shared with our Ladies and Gentlemen. We all look forward to having you back with us at the hotel and would be delighted to assist you with any enquiry or future travel... More 

Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Work duties again. Posh hotel in a good area. Deluxe room. Room was clean and beautiful. It was a very comfortable stay. The bed was comfortable and good cable television for entertainment. Nice sofa set in my room. Small desk for my laptop and good wifi connection Toilet was great to relax in. Clean and hot showers. I didn't attend... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear JWNYsg, Dear Freedontheroad, Thank you for your positive feedback on the hotel. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

From the moment I got out of the taxi, it was just great service all through out my stay. Particularly helpful was Aida who saw me off the taxi and went the extra mile to ensure I was well looked after. My stay in their suite was luxurious and spacious. Definitely a great home away from home. Thank you!

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Audrey C, Dear Freedontheroad, Thank you for your positive feedback on the hotel. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back... More 

Tokyo, Japan
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed with best friends from Japan. One of them had birthday, and the hotel provide cute suppose for her. We decided to stay at the hotel soon again. Pro - Room - I had free upgrade, and could stay at a room with a living area (not suite though). It was nice to stay at a big room. Service... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Hal_9000_Ya, Thank you for your positive feedback on the hotel. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again soon at... More 

Taipei, Taiwan
2 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our company invited several VIP's for the F1 GP on March 29th and the appointed agent opted for the Ritz, being one of the best class in town. Rooms were gorgeous and clean. Bed and pillows of a rarely observed quality. Things looked good, but that was over at 08.15 hr on Sunday morning. Awakened too early -before a long... More 

Was this review helpful? Yes 5
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Ceevee369, It was a pleasure meeting you in person and I thank you once again for providing us your constructive feedback as it is essential for us to continuously improve our quality of service. Our sincere apologies for the unpleasant stay you have experienced. It is definitely not the luxury experience you deserved. I would be delighted to be... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is a very good hotel and well connected to Shopping malls, Good for Business tours and city tourists, I travelled with family . Lot of restaurants near by , Times Square and The pavilion are walkable from the Hotel

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Anoop G, We thank you for sharing your experience at the hotel. We are most pleased to know that you have enjoyed your stay with us and look forward to welcoming you back to the hotel. Warm regards, Mahmoud Skaf More 

Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After reading so many good reviews about the Ritz-Carlton KL, My wife and I came to stay there with so much expectation. The hotel is situated in the heart of the city and this provides much shopping experience. It is connected to Star Hill Gallery and within short walking distance to Pavillion, Fahrenheit, Lot 10 etc. We arrived at the... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Little_Bird2003, Thank you for taking the time to thoroughly write about your experience at our hotel. I am very disappointed to read that your stay did not meet your expectations despite having enjoyed our quality of service in regards to breakfast, our pool and gym facilities. As regards on the parking and butler service, I apologise that we were... More 

Questions? Get answers from hotel staff and past guests. Ask a question

856 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (598)
Viewed
Room/suite (223)
Viewed
Bathroom (61)
Viewed
Dining (44)
Viewed
View from room (12)
Viewed
Pool/beach area (34)
Viewed
Hotel & grounds (49)
Viewed
Business center/function rooms (3)
Viewed
1:58
Videos (1)
Viewed
Other (171)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (246)
Viewed
Amenities (67)
Viewed
Executive Suite (51)
Viewed
Pool (11)
Viewed
Premium Suite (48)
Viewed
Restaurants and Bars (30)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question