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The Ritz-Carlton, Kuala Lumpur

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168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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The Ritz-Carlton, Kuala Lumpur
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1,143 reviews from our community

Traveler rating
    717
    259
    111
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222
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

What can I say what a fantastic time we had on our two night stop in kl on route to borneo. From the moment we arrived the greatig was superb.The check in staff were brilliant I was upgraded to On arrival for my 50th birthday which was very nice .All the staff were very good. A special mention to rengga... More 

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Merrimack, New Hampshire
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

While it has become expected that the Ritz Carlton would provide outstanding service, the KL location across the board did a terrific job. Easy walk to the shopping areas, and if you are a little more ambitious it is an easy walk to the Twin Towers as well.

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Perth, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Dropped into KL for a few days en route from elsewhere. The service was as expected and the concierge staff were both efficient and courteous. Pools were secluded but clean and well serviced. Food was excellent. Definitely on revisit list.

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Manchester, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Should have got round to writing this review earlier but a few months on the memory is very clear. Outstanding decor, service facilities and location. We had a suite and we have never ever had a hotel room with 4 toilets. The suite is the best we've ever stayed in, more than enough room and luxury surroundings which made it... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The service, hotel and location might be the best in Kuala lampur... The people there are friendly and like a mum caring.... It was the best two nights in a hotels experience........ Truely recommended, my 5 stars goes to Ritz definitely...

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

My partner and I visited the Ritz Carlton hotel last week for an afternoon high tea and I was absolutely blown away. The selection of teas and food was fantastic and the service was faultless. I can honestly say that it is up there with some of the best high teas I have done in the world. Do yourself a... More 

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San Francisco, California
Top Contributor
341 reviews 341 reviews
102 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

during a four day conference got to experience every facet of this hotel. location in the golden triangle fantastic. butler service a nice touch if not always very fast. elevators unfortunately very, very slow. breakfast buffet sub par for an asian five star, felt (and this was shared by many conference attendees) as if food service was budget-constrained. rooms a... More 

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Maidstone, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed recently on business and was woken at 2am by the road being dug up. I telephoned exception Andy was told that the a would continue for a couple for a couple of nights. After two conversations staff brought some earplugs to the room a and was to do the the would move me the following morning, I never heard... More 

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Worcestershire
Top Contributor
79 reviews 79 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed for a three day stopover en route to Penang. The Hotel was as expected; excellent service with abundant quality. The upgraded room was very comfortable with fantastic views over the city. We stayed on a room/breakfast board basis. As other reviews have stated breakfast was excellent and the service equally. We had a few issues with ‘inconsistent’... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear SteveKaryn11, Thank you for taking the time to thoroughly review our hotel. I am truly disappointed to read that you had to encounter such issues, and I apologize for the inconvenience caused. I have discussed the issue with the duty managers and we shall ensure that this matter shall not be reiterated in the future. So as to improve... More 

Sunshine Coast, Queensland
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoyed my stay at this hotel, from the moment you walk in the door you are being waited on hand and foot, you are personally escorted to your room. You are then greeted by your floors personal butler, who will show you how you're room works and assist you with any of your needs. Personally i actually found this... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear patullose, Thank you for your positive feedback on the hotel. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again soon at... More 

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