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The Ritz-Carlton, Kuala Lumpur

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168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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1 room 1 guest
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The Ritz-Carlton, Kuala Lumpur
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1,237 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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Bandung, Indonesia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Its the first time i stay at Ritz Carlton in Kuala Lumpur, i am so happy because the room is very comfort, the staff helpful and friendly.. Breakfast is so good.. Its nice to stay at Ritz Carlton.. I will be stay again if someday i am back to Kuala Lumpur.. Very recommended! Thank you.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Perfect location. Without any hesitation we were moved to a less noisier residence ( renovation work ongoing currently). Staff at the Bfast restaurant was only interested in guest satisfaction. Believe it .. they even made Dosas for us !!. In short ...People Friendly combined with Luxury - Deadly recipe for success. Please continue to keep up the good work.

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Kuala Lumpur, Malaysia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here during a birthday. The butler surprised us with cakes and greeting cards and decorated the room with roses. Pleasant experience. Attentive and professional staff. Very good service. Tried the in-room dining and the food was good too. The room itself was excellent. Will definitely return.

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Dianarami, We thank you for sharing your experience at the hotel, We thank you for this valuable feedback and certainly look forward to having you stay with us again. Warm regards, Mahmoud Skaf More 

Japan
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at the Ritz KL on August 23-25, 2015 in room 2012. The hotel is off the main road in Bukit Bintang so it is conveniently near the shops, restaurants and entertainment destinations. The reception was a non-event. There was no warm welcome or recogniton for a Rewards member. I had to ask for an upgrade and was told... More 

Was this review helpful? Yes 2
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear VSSjp, Thank you for your detailed response, Again I am truly apologetic for not meeting your expectations during your stay in terms of service. Following your TripAdvisor message we have promptly taken action with our housekeeping and the front office team and they are ensuring that the same matter would not be reiterated in the near future. Renovations are,... More 

Helsinki, Finland
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Have never felt this welcome in a hotel! Perfect choice. There was no need to tell Surname at the reception when in need of something. (And we didn't even book a suite nor are frequent guests) Doctor's visit was arranged within 10 minutes. Very efficient visit. Butler took care that there was enough water and brought hot lemon tea when... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear 862h_o Thank you for taking the time to share your positive experience with us. I am so pleased to hear that you enjoyed the quality of service, care and concern extended during your stay and I want to thank you for your compliments to the team. I hope you are feeling much better now, if not already fully recovered.... More 

Kapellen, Belgium
1 review
5 of 5 stars Reviewed 1 week ago

As I am staying in RCKL often for business, bot me and my wife decided to have our 25th wedding anniversary in KL and stayed in the Ritz-Carlton hotel from 16-23 August. What an pleasant surprise this was. As I informed the hotel about the main reason for being there, the whole team, with special thanks to the butler team... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear FrankDS2015 Thank you for your positive feedback on the hotel. I am delighted to hear you enjoyed your 25th wedding anniversary celebration with us. Congratulations once again! Thank you for sharing the photos too. I am thankful for your compliments to the Ladies and Gentlemen who provided brilliant service to you, especially the butler team who will be truly... More 

Hong Kong
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Never ever again will I stay in this hotel. Last weekend I stayed in this hotel for one night. I am a Marriott Platinum member and of all my stays in the group’s hotels I can truly say this was the worst experience ever. Of all my Marriott group stays I have always felt welcome and taken care of…except at... More 

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear honkiehoteler Thank you for taking the time to share your detailed feedback about your recent stay. I would like to take this opportunity to apologize to you for the unpleasant stay and uncomfortable sleep which you experienced recently. Please know that I am taking measures to ensure that this situation does not reoccur. I have replied to your email... More 

Gurgaon, India
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel needs no introduction. The location is very good and walkable to major attractions. The overall ambience oozes an old world charm and sophistication that is meant for the refined. The rooms are tastefully done and the bathroom amenities are great. Every item in the room ( including the dustbin) goes with the decor. Each item in the room... More 

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MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear KanikaSarma Thank you for your positive feedback on the hotel. Albeit a short visit, I am delighted to hear you enjoyed your stay very much in conjunction with your wedding anniversary. It is always wonderful to know that the Ladies and Gentlemen have provided warm & excellent service to the both of you, especially Ru along with her team... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Ritz whilst exploring the fantastic city of KL. The hotel is ideally located in the centre. The staff was super friendly and helpful, rooms very spacious. We especially loved the pre-dinner snacks and drinks which were served in the Lobby Lounge. The cardio equipment in the gym is a bit dated though. Definitely going to stay... More 

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear belvedere777 Thank you for your positive feedback on the hotel. We are delighted to read that you enjoyed your visit to Kuala Lumpur and you like our Lobby Lounge along with the location of the hotel. It's great to hear that our associates were friendly, helpful and were able to assist you to create a memorable experience. It is... More 

Singapore, Singapore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came for one night for business. The reception informed us there is some renovation so afraid we may be disturbed in the morning and offered us another room which is further from the renovation floor. We eventually got upgraded to a super nice executive room which is a huge surprise. Thank you Ritz Carlton for your kindness!

Was this review helpful? Yes
MSkaf, Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear May5fur Thank you for taking the time to write about your recent stay at the hotel. I was delighted to read about your positive experience within our hotel. Great to hear you liked the room upgrade extended and was not too hassled by the on-going renovation on property in addition to enjoying the service provided by the Ladies and... More 

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