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All 268 Kuala Lumpur hotels

The Ritz-Carlton, Kuala Lumpur

5.0 of 5 Hotel   |   168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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Ranked #14 of 268 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 1 week ago
Danny C
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867 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first stay at the Ritz Carlton in Malaysia. The room is clean, large, sofa, seating area and large bath. Service level is as expected. My only complaint is the food. My first night I arrived very late and ordered room service. I ordered hummus and a pizza. The pizza was tasteless and appeared not to be freshly... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Danny C, Thank you for taking the time to share your feedback after your recent stay at the hotel. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the food is duly noted and I will personally make sure to review it with the Chef and the culinary... More

Lahore, Pakistan, Asia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Ritz Carlton on our honeymoon visit. Their rooms are lovely with amazing view of the city. Breakfast was good too. The thing we liked the most was that it connected to a fabulous mall. All high end shops can be found in that mall. The hotel is very central and we loved our stay there.

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Funsearcher, Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and would be delighted to assist with the details of... More

USA
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked a high floor room. Up on check in I was told that my room had been upgraded but it is now on the 6th floor. Okay great. We went to the room and I kept on finding a lot of dings and marks all over the room. I was very disappointed, it seemed like they tried to put... More

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear FAAMA, Thank you for taking the time to share your feedback after your recent stay at the hotel. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the room condition and the food are duly noted and we will make sure to review it with the concerned departments.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 5 nights end of July 2014 the hotel personalised the stay by remembering our names at breakfast, by the pool and welcomed us to all their services. The rooms are spacious and very comfortable, everything works as it should it is truly worthy of its 5 star rating.

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Davidandmaree, Thank you for taking the time to share your feedback after your recent stay at the hotel. I will definitely share your words of encouragement with our Butler and the entire team regarding the great service that they have delivered. I do hope you will take the opportunity to stay with us again when your plans bring you... More

Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 6 nights leading up to our wedding at Carcosa Seri Negara, KL. Our personal butler was very helpful and organised many of our pre-wedding catch-ups with friends. It was also an absolute comfort to "come home" to a cool, clean, calm, spacious and comfortable room every evening in a city so different to home. And to top... More

Was this review helpful? Yes 1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mizztravellettee, Thank you for taking the time to share your feedback after your recent stay at the hotel. And once again Congratulation! I will definitely share your words of encouragement with our Butler and the entire team. I do hope you will take the opportunity to stay with us again when your plans bring you back to Malaysia and... More

Senior Contributor
29 reviews 29 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked Ritz because I could not get a room in Mariott and this turned out to be very lucky. The rooms are very comfortable and gives a feeling of a mixture between old and new. (But do ask for a room away from the construction outside). Only one negative thing to say about the room and that was the... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Timkyungah, Thank you very much for taking the time to share such great feedback with us following your recent stay. I will definitely share your positive words with the team. We are really thrilled to read that you have enjoyed your stay with us. I do hope you will take the opportunity to stay with us again when your... More

Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My cousin had booked in for a night, because he could not get a room at the Marriot, as he regularly does. We met up for discussion in the Cesars restaurant area around 9.30pm and were there until about 11pm. Very quiet and not a soul to offer any service nor disturb ! The following morning we agreed to meet... More

Was this review helpful? Yes 3
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Niran27, Thank you for taking the time to share your feedback after your recent stay at the hotel. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the breakfast is duly noted and I will personally make sure to review it with the Chef and the culinary team... More

Victoria, Australia
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in a two bedroom residence suite. It was huge! Lounge, dining, full kitchen with double door fridge, store room, two powder rooms, two bathrooms with another two toilets, study main bedroom with QS bed and second with twin beds the ensuite allows walk through to study so you can use it a private lounge Why shabby chic? After... More

Was this review helpful? Yes 2
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mumof1fromGlenris, Thank you for taking the time to share your feedback after your recent stay at the hotel. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the room condition are duly noted. In addition, I have personally addressed your issue to the Butler team. On another note,... More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had such a wonderful stay at the Ritz-Carlton. The suite was just perfect and the service was outstanding - staff went above and beyond to make us feel welcome and ensure we had everything we needed. Nice touches included in-room espresso machine, excellent housekeeping and turn-down service, and personal butler service to make you feel special and so very... More

Was this review helpful? Yes
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Stowaway_LZN, Thank you very much for taking the time to share such great feedback with us following your recent stay. I will definitely share your positive words with the team. We are really thrilled to read that you have enjoyed your stay with us. I do hope you will take the opportunity to stay with us again when your... More

KL
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Well, today is my first time being a Ritz Carlton hotel guest and most probably will be the last as well. To me Ritz Carlton carries a lot of weight in it's name, and for my expectation I hope for the real 5 stars hotel services rendered, unfortunately it was not, especially at the lobby lounge. The bar staff was... More

Was this review helpful? Yes 3
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Paul A, Thank you for taking the time to share your feedback after your recent stay at the hotel. We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments about the Lobby Lounge is duly noted and I will personally make sure to review it with the team. On another... More

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Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Kuala Lumpur #10 Business Hotel in Kuala Lumpur #13 Luxury Hotel in Kuala Lumpur #17 Romantic Hotel in Kuala Lumpur #22 Family Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 
Number of rooms
365

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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