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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,575 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Shangri-La Hotel Kuala Lumpur
See the most recent reviews
Contributor
13 reviews 13 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

Stayed in shangri-la KL for one night during the weekend. Friendly and courteous staff. They will make an effort to ensure you have a pleasant stay. Checked in and checked out process were fast. Room is a bit aged, but well maintained. Food is delicious. Overall is excellent especially their hospitality towards their guest.

Was this review helpful? Yes 3
malaysia
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 28, 2013

Elegant, smooth and effortless from checking in to checking out. Its little wonder why it is consistently no 1 on trip advisor malaysia. Experience it for yourself.... You wont be disappointed. Yes they could not fulfill the room request for a high floor... But thats a minor issue. Well trained responsive and polite staff.

Was this review helpful? Yes 4
Lichfield, United Kingdom
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 28, 2013

Stayed three nights en route to Australia from UK. Although we had a pleasant enough stay , this hotel is not on par with its brand in other countries ( we have stayed at Shangri La in Bangkok and Dubai) but on saying that , this hotel is much cheaper in tariff. The hotel is showing signs of wear and... More 

Was this review helpful? Yes 3
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip en route to Australia from UK. I am glad to note that you did have a pleasant stay and that you found our staff pleasant and helpful. When you next visit us, we will ensure that you would feel the same as our sister hotels in Bangkok and... More 

Petaling Jaya, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2013

Been to this hotel many times. Nice rooms, good food. Easy parking. Just be aware it is opposite the two biggest bar establishments for women of the night from all over the south east asian region. Some will consider this a plus and others a negative. If you go further down past them you will find more local nightlife and... More 

Was this review helpful? Yes 2
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. We are concerned to learn that the services of our hotel did not meet up with your expectations. Please accept our sincere apologies. We have taken note of your comments and would defintely improve on them. Would you kindly contact me at rosemarie.wee@shangri-la.com so that... More 

Taichung, Taiwan
Top Contributor
82 reviews 82 reviews
48 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed May 28, 2013

I booked and executive room, came in with some expectation. Ended up with giving me a low floor and poorly illuminated room, I would rather stay in a motel outside! There was no view at the lower floor as mentioned in their website. We checked in during off peak season, I shall see no reason why the hotel staff would... More 

Was this review helpful? Yes 13
Mumbai
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed May 28, 2013

We stayed at this hotel for two days. Our check in was quick and they upgraded one of our rooms. It was my dads birthday and they even arranged for a cake to be delivered at the room. Rooms were large and had everything we needed. Accesories, towels- perfect! Not much of a view though- unlike some of the other... More 

Was this review helpful? Yes 2
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 27, 2013 via mobile

Stayed at the Shangri-la for 4 nights and loved every minute. Overall a fantastic experience. Pros: *Good location *Great buffet breakfast *Quiet sleep *Amazing bed and pillows *Excellent service *Beautiful lobby, loved coming back to the hotel after tiring days Cons: *Nothing

Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2013

A stay at the respectable Shangri-La Kuala Lumpur is always nice. I spent 2 nights over a weekend in KL, and enjoyed a hassle free stay there. I have stayed there a few times this year, and always had a good time. The room - though no wow factor - was comfortable. The bed was nice although the furniture could... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 26, 2013

Stayed for 4nights. It was truly an excellent stay! The staff are super efficient & friendly. The food is amazing - esp the breakfast that has a mind blowing variety! What better way to start the day then with a chocolate fountain?! The location is really convenient too. The rooms are great & the hotel smells divine! Definitely would return!

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 26, 2013

We arrived at hotel on 23rd March for 16 nights to celebrate 30th and 60th birthday celebrations! We upgraded our rooms to the Horizon Club and found the next day that our booking had been cancelled without being told. I had a few words with the staff and then Cindy (Front Office Manager) upgraded us free. I must say that... More 

Was this review helpful? Yes 2
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