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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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RM18: Free Breakfast+Wifi
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4,816 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Geneva, Switzerland
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 14, 2013

After having really enjoyed the Shangri La Hotel in Bangkok, i was expecting a lot about it. I have not been disappointed. The location of the hotel is perfect. The service is excellent. The deco is very nice. Just a little comment on the size of the room...a little bit too small compared to other luxury hotels. But generally speaking,... More 

Was this review helpful? Yes 1
Mackay
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

My husband and I stayed at Shangri La Kuala Lumpur for a week, the service was excellent. All the staff had a friendly smile, especially Omar in the lobby. We had a room with a view to the Petronas Towers. The room was very clean and comfortable. The breakfast bar was amazing, so much to choose from. It was great... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Top Contributor
83 reviews 83 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 13, 2013

I stayed at the Shangri La for over two weeks, and here is what I can say about this hotel: 1. Rooms are big, nicely furnished with big TV screens and tea set, the bathroom is amazing! 2. Food is quite good no matter where you go, lobby included; 3. Personnel is friendly, kind, polite and speaks really good English!;... More 

Was this review helpful? Yes 1
Honolulu, Hawaii
Top Contributor
75 reviews 75 reviews
27 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed August 13, 2013

Shangri-La Kuala Lumpur is simply put, a wonderful hotel. It lived up to its 5-star reputation with sterling service from its very large and very friendly staff. Check-in, check-out, and everything in between was handled quickly and professionally by the hotel personnel, with a smile. Opted to upgrade to the Horizon Club room, which included a great breakfast buffet, as... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 13, 2013

My family and i booked 2 rooms for 2 nights. Check in was a breeze, the staff are very professional. The rooms are fantastic and perfectly clean. The lobby is extravagant and very welcoming. Breakfast was good but not amazing. Had an omelette cooked for me but is wasn't cooked in the middle. Some dishes in the Indian section where... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 13, 2013 via mobile

This hotel s fab, as you walk through the door it really has the wow factor! The rooms are fantastic.so are the staff! The breakfast s one of the best I have ever had. The only pitfall with this hotel is the smoking although the bedrooms are non smoking (on request) the hotel is not, and it extremely unpleasant sitting... More 

Was this review helpful? Yes 2
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us recently and thank you for your nice comments regarding our hotel. We have taken note of your comment regarding the smoking issue. Please be rest assured that most of our rooms are non smoking rooms. However we do have a few floors specially dedicated for smokers and these are upon request. We... More 

Wexford
Top Contributor
52 reviews 52 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 13, 2013

Stayed here on the last leg of our honeymoon. All I can say is this hotel is defined by the word "oppulent". It is amazing. We arrive late that evening after travelling from Thailand. Our room was ready and waiting for us. Check is was swift and the service was fantastic. As it was our honeymoon I was given a... More 

Was this review helpful? Yes 1
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us on the last leg of your honeymoon. Thank you also for the nice words regarding our services. We are indeed happy to be of service to you and am glad to note that you had a memorable honeymoon stay at our hotel. We look forward to welcoming you back to our hotel... More 

Perth, Australia
Top Contributor
121 reviews 121 reviews
28 hotel reviews
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed August 13, 2013

I have only high praise for the Shangri-La hotel and club facilities – from the moment we arrived until we departed we were treated as special guests. The club facilities are excellent value. Facilities include – private check-in/out. We arrived at 8.30am in the morning, the staff offered us breakfast and use of the club lounge until our room was... More 

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Top Contributor
129 reviews 129 reviews
15 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed August 13, 2013

We stayed four nights in Kuala Lumpur for a short holiday and we chose Shangri-La for the great review we read about it. The staff is very competent and attentive. Always smiling and keen to help us in each and every way possible. We booked two nights in a Deluxe Room on booking.com (very convenient fare) and then we decided... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 12, 2013

the variety of food at breakfast is unbelievable, its rooms were quite nice modern looking and the staff were extremely friendly, although location may not be great it has the monorail close by so it isnt too bad

Was this review helpful? Yes 1
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