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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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1 room 1 guest
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Shangri-La Hotel Kuala Lumpur
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5,009 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,107)
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There are newer reviews for Shangri-La Hotel Kuala Lumpur
See the most recent reviews
Auckland Region, New Zealand
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We recently stayed at the shangri la as a couple . It was our first trip to KL . I has chosen the hotel mainly through trip adviser reviews and discussion with our travel agent. We thought the hotel was delightful . The rooms were huge and everything was at your fingertips . I so agree with an earlier comment... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for choosing to stay with us during your trip to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us. We have also taken note of your comment and look forward to being of service to you soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Can't speak highly enough of this hotel. 5-star through and through. Brilliant base to spend 2 nights visiting KL. Walking distance from most central tourist sights and a cheap taxi from any others. Hotel lobby and bars were large, cool and elegantly decorated. The staff were extremely polite, elegant,pleasant and attentive. Didn't use the outdoor pool but it looked fab.... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am truly happy to know that you have enjoyed your stay with us and that you have enjoyed your dining experience. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

nothing to beat this hotel wonderful value for a truly 5 star experience excelent location , brilliant staff and fantastic in house dining experiences. concierge most helpful , definitely upgrade to the executive le el - fantastic value all day long

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. We are absolutely delighted to learn from your review that you have enjoyed your stay with us. My team and I certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Good location, facilities, rooms were absolutely five star. The Buffet breakfast was superb, above all the best think I liked was their overall service. The staff were very courteous. Highly recommend it.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur. I am pleased to learn from your review that our hotel's facilities and services have met your expectations. My staff and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed at the hotel on a family holiday for about a week. The staff was always friendly, food was great, and the rooms were well appointed! The best part about it is the location... A few minutes walk to either The Pavilion or Sunira shopping malls, Petronas and KL towers, not to mention the aquarium! Can not recommend the place... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur. We are pleased to learn that you have enjoyed your stay with us and certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Bangkok, Thailand
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay at the Shangri-La KL. All the staff are very attentive and ready to serve you. I used to always come here for coffee with friends but this is my first time to really stay and try over all experience. Front Office staff were swift as well as the Bellmen and F&B-always asking if I needed help.... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for choosing to stay with us and for sharing your nice review on TripAdvisor. I am truly happy to learn that you have enjoyed your stay with us and that you have found our staff attentive. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Service was by far the best part of our stay here. The staff at Shangri-La are excellent. The buffet breakfast was also very good. Great variety of food. Rooms were very clean and comfortable. Super fast internet was a bonus. Wish we had stayed longer here

Review collected in partnership with Amoma.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for rating our hotel as excellent. We are truly delighted to learn that you have enjoyed your stay with us and that you were satisfied with our service. It was a pleasure to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur look forward... More 

Hong Kong, China
Level Contributor
177 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel opened in 1984, and so it is one of the oldest and most established members of the Shangri-La group. The style of furnishings reflect the 1980s, this is not a criticism but merely an observation. If you seek a sleek modern minimalist form of interior decoration, you will not find it here. My wife and I are currently... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent visit to Kuala Lumpur. I am pleased to learn that you have enjoyed your stay with us. I would also like to thank you for your comments regarding the shower floor and the service at the Horizon Club Lounge. Please be assured that all of them will... More 

Gurgaon, India
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel deserves all the accolades it has got. Booked the same post reading reviews and checking ratings on Trip Advisor and we were surely not disappointed. The checkin and checkout was super smooth. The hotel rooms are fantastic and done up beautifully. Small gestures by the staff make the stay truly special. The service is excellent and everyone is... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Malaysia and for rating our service as excellent. We are absolutely delighted to learn of your great satisfaction while staying with us. It was indeed a pleasure to have been of service to you. We certainly look forward to welcoming you back to the hotel soon. Thank you.... More 

Ascot, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

great food great rooms great staff well worth paying for room with lounge access pool and steam room dissapointing as dated .my room was on the 25th floor and was more like a flat with all you need witn large bath and walk in shower .all staff are very attentive as i say pool was dated . would love to... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your review of our hotel. I am pleased to note that you have enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

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