We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Kuala Lumpur

Travelers' Choice award winner
Hotel website
Hotel deals
11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Special Offer
Stay 3, Pay 2
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Shangri-La Hotel Kuala Lumpur
Professional photos View all
Browse nearby
Shangri-La Hotel Kuala Lumpur
Write a Review

4,668 reviews from our community

Traveler rating
    3,460
    897
    228
    49
    34
See reviews for
818
2,060
301
837
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,040)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (4668)
  • Mar-May only
    (1157)
  • Jun-Aug only
    (1138)
  • Sep-Nov only
    (1122)
  • Dec-Feb only
    (1251)
All months
There are newer reviews for Shangri-La Hotel Kuala Lumpur
See the most recent reviews
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Visited this hotel for our honeymoon last Aug-14 and all i can say is WOW! After a looong flight, we were exhausted but greeted like VIPs upon arrival at hotel. Soon as you step in, its like magic, the scent in hotel is AMAZING and wakes you right up. Every staff was extremely professional and welcomed us really nicely, felt... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your honeymoon in Kuala Lumpur and for your fabulous review of our hotel. It is wonderful to know that you have enjoyed your stay with us. I would also like to thank you for your compliments on our staff. It was indeed a pleasure to have been of service... More 

Hong Kong, China
Top Contributor
93 reviews 93 reviews
52 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hard to go wrong with a Shangri-la hotel. This one is located close to the Petronas Towers, rooms are spacious and comfortable. Restaurants are not great - the bakery and pastry shop especially could be improved. Good restaurants around the hotel though.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am pleased to know that you have enjoyed your stay with us. We have also taken note of your comment in the review and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Contributor
15 reviews 15 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for ASEAN meetings. As i had to attend the ASEAN Summit on 27 April at the KLCC and could only return to Shang ard noon; i asked for late check out at 2pm on 27th April. But i was told that the hotel was fully occupied. But i was not happy as i knew that... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for highlighting your encounter with our front office staff. We have taken note of your comment in the review and hope that you would accord us another opportunity to prove our services to you again in the near future. Thank you. Best... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I've stayed here three times and the hotel is lovely. the restaurants are good and the service very good. Sadly they have changed their bathroom products from L'Occitaine to some no name products. I also like that this hotel is a little cheaper than the Grand Hyatt with more food options.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us and that you liked the dining options. We are very happy to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming... More 

Melbourne, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this wonderful establishment for 2 weeks in a beautiful suite. The check in was easy, no wait at all. Club lounge had fantastic food and service. No other club lounges compare. Our child had food allergies at that time and they were very accomodating. They made him food that wasn't on their menu every night. The staff... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Malaysia. We are glad to learn that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Hong Kong Region, China
Contributor
20 reviews 20 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It was indeed a surprise to us when we arrived the airport and met by a friendly hotel/airport representative when we exit to the arrival hall. We were feeling "like" royalties 👍🏼😉 My family and I were escorted to the hotel limo and on our way to the hotel the driver told us of the landmarks in KL. The Director... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us last year and for your wonderful review of our hotel. I am truly happy to learn that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on our hotel staff. Your compliments will certainly spur us on to provide the very... More 

Spain
1 review
5 of 5 stars Reviewed 1 week ago NEW

I had a wonderful experience of excellence staying in the Shangri La. K L. Malayasia . From the door staff to the reception, Housekeeping and Porters. Very courteous, professional and helpful. I wish the all the management and staff a happy 30th Birthday. Marie Grant Power

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Marie, Thank you for choosing to stay with us during your recent trip to Malaysia and for your well wishes. We are absolutely delighted to learn from your review that you have enjoyed your stay with us. It was a pleasure to have been of service to you. My team and I look forward to welcoming you back to... More 

Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having stayed in Shangri-La Hotel once already in Kuala Lumpur, apart from sister hotel Traders, we enjoyed ourselves so much it was an easy option to stay here again. Although there was a conference occurring and a graduation, the security and impact was minimal to our convenience. We all relished listening to the good quality live music in the evening.... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your fabulous review of our hotel. It is wonderful to know that you have enjoyed your stay with us and that you were satisfied with our facilities and services, especially our staff. Your compliments will certainly spur us on to provide... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Nice Hotel, near to Petronas tower and Kuala Lumpur Tower, near To Monorail Station, and Jalan Ator Culinary Food, Comfort room, friendly Of crew, Amazing breakfast, Nice swimming pool, luxury lobby, Nice Garden hotel, very excellent hotel.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for rating our hotel as excellent. I am glad to learn that you have enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank... More 

Knutsford, United Kingdom
Top Contributor
87 reviews 87 reviews
59 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel ticks most boxes for a city break. We booked a club room which gives access to the club lounge facilities (breakfast, happy hour free cocktails and hors d'oeuvres, comfortable lounge and check-in) which definitely adds to the general enjoyment of the stay. Our room was spacious, comfortable and well decorated. I mentioned a slightly noisy air conditioner and... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia and for rating our hotel as excellent. I am glad to know that you have enjoyed your stay with us. We have also taken note of your comment in the review and look forward to welcoming you back to the hotel soon. Thank you.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

2,370 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1998)
Viewed
Hotel & grounds (442)
Viewed
Dining (238)
Viewed
View from room (110)
Viewed
Room/suite (454)
Viewed
Pool/beach area (99)
Viewed
Bathroom (116)
Viewed
Family/play areas (5)
Viewed
Business center/function rooms (4)
Viewed
2:53
Videos (1)
Viewed
Other (529)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (363)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Restaurants and Bars (76)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Dining (3)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question