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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (910)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We had two nights in Kuala Lumpur and took a suite at the Shangri-La. Beautiful hotel with excellent, professional and helpful staff. Had use of the Horizon Lounge during our stay which was fantastic, especially the evening cocktail hour. We now know where we will be staying when we return to KL.

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Union, Kentucky
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed 3 nights in the Horizon Club.This hotel exceeds ANY other hotel I have stayed at in regards to quality and service starting with their car service from the airport and throughout my stay. The staff is excellent and the rooms are top shelf. Their spa and health club are great. If you travel to KL I highly recommend... More

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Mumbai (Bombay), India
Top Contributor
56 reviews 56 reviews
49 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Excellent property, thanks to Akash and Sarvinder for that extra personal touch our stay was perfect. Initially had an issue with the room I was given, and the front office manager endlessly argued with me to prove me wrong, unfortunately I did not get her name,. would have loved to name her here, for her bosses to read, thanks to... More

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Glasow, Scotland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent hotel, would stay again in a heartbeat. We stayed for 4 nights in October, in a Premier room. It was spacious, clean and luxurious. The breakfast was also amazing, you have to get a room with it included as it has every type of breakfast you could want...including a chocolate fountain! It's also in the heart of the city... More

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La Paz, Bolivia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Even though I stayed for just one night I can say for saw sure this is an exceptional hotel, we were treated nicely and we had a early check in and a very late check out just for being jade circle member. The breakfast is also amazing the restaurant in site has good options of Malaysian food which is cool.

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Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

On a recent trip to Malaysia we stayed in the Horizon Club at the Shangri-La for three days, located in CBD a 10 minute cab ride from the KLIA Airport Express Train. On arrival we were expeditiously escorted to Horizon Club reception on 1st Floor and checked into our room with absolutely no fuss. Our room on 20th floor was... More

Was this review helpful? Yes 1
Rockhampton, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would just like to say that our stay at the Shangri-La Hotel Kuala Lumpur was our most enjoyable, comfortable and warm welcoming stay we have experienced. I would recommend this hotel to anyone who would like a home away from home experience with all the trimmings. Also it is well worth spending a little extra for the horizon club.... More

Review collected in partnership with shangri-la.com

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Hue, Vietnam
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed with our two daughters in two rooms at the end of our Asia Trip for a treat. It sure delivered and we were all really impressed with the facilities and the awesome staff. The gym has a great view as well as the pool.

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Hong Kong, China
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel should get the best hotel in the world award not because of the building or hardware but because of the amazing staff and managers they have. From welcoming at the entrance to checkin at reception, from breakfast at lemon garden to free cocktails in horizon lounge is an amazing experience delivered by very efficient, well trained staff. This... More

Was this review helpful? Yes 3
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you are going for a short business trip to Kuala Lumpur, then Shangri-La hotel is a perfect choice. Good business center and proper setup for meetings. Many fine restaurant choices for business lunch or dinner.

Was this review helpful? Yes 1
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
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TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Booking.com, Orbitz, Agoda, Shangri-La Hotels and Resorts, HotelTravel.com, Odigeo, Venere, TripOnline SA, Jetsetter and Tingo so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

2,227 photos of this hotel

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Room/suite (374)
Hotel & grounds (366)
Dining (204)
Bathroom (98)
Pool/beach area (77)
Videos (1)
View from room (87)
Business center/function rooms (4)
Family/play areas (5)
Other (640)

Expert photos: Taken by TripAdvisor travel experts

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Adults Pool (15)
Amenities (65)
Children's Pool (4)
Deluxe Room (31)
Executive Suite (42)
Horizon Club Executive Room (27)
Premier Selection Suite (61)
Restaurants and Bars (76)
The Hotel (42)

Management photos: Courtesy of the property manager

All management photos (9)
Hotel & grounds (3)
Dining (3)
Pool/beach area (1)
Room/suite (2)
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