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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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1 room 1 guest
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Shangri-La Hotel Kuala Lumpur
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5,028 Reviews from our TripAdvisor Community

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Traveler rating
    3,722
    967
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880
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,111)
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Melbourne, Australia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for 3 nights and this was very enjoyable. The hotel is a nice sanctuary from the heat, hustle and bustle of KL. We stayed in a Club Room and particularly enjoyed the complimentary drinks and food in the Club lounge in the evenings, and also an afternoon tea! This inclusion made the hotel better value for money than... More 

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McClem
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Fantastic stay at the Shangri La. Five star at it's best. Staff friendly and attentive and professional. Ate at the Bar & Grill, Latife, Horizon Club, Lemon Garden and all were very, very good. The business centre was great to use when I had issues with my laptop. Any problems we had were dealt with immediately. They even delivered a... More 

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Geelong
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed for three nights in a Horizon Club room as a way to break the trip between Australia and Europe and have already booked to go back later in the year- yes it was that good! After arriving before the official check in time we were whisked up to the Horizon Club to a private check in area and... More 

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Kuantan, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I want to rate this hotel for more than 5 stars. Everything was perfect from the moment I reached the hotel to check in process. The staff are well train and professional. They are very pro-active and honest. The room is spacious, few bottles of mineral water as compliments are available in the room. Breakfast is good with variety of... More 

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Dublin, Ireland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed in the Shangri-La on the recommendation of friends. It is a fantastic 5 star hotel with stellar service and fantastic decor. The breakfast in this hotel is probably the best hotel breakfast I have ever had. Lots of choice and a very large breakfast room. The quality of the room service is excellent. On the last day of... More 

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London, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Shangri La hotel in Kuala Lumpur is in an ideal location, very close to the Petronas Towers and shopping mall and a short 10-15 walk to Bukit Bintang. The rooms are well appointed, spacious & clean and most of the staff a very friendly. Some seem to concentrate more on the wealthier clientele. You notice this more as a... More 

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your nice review of our hotel. We are absolutely delighted to learn that you have enjoyed your stay with us as well as your dining experience at Arthur's Bar & Grill. It was indeed a pleasure to have been of service to you. My staff and I certainly... More 

sambreville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is really the place to go and stay when in Kuala Lumpur. The service is discrete, efficient and quick and always accompanied by a nice smile. The rooms are spacious and very well equipped, the room service is perfect. I strongly suggest to use the excellent service of the "Horizon club" The plus of the hotel is for... More 

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your fantastic review of our hotel. It is wonderful to know that you have enjoyed your stay with us. I would also like to thank you for your compliments on our hotel's facilities and services, especially the Horizon Club. All of us at Shangri-La Hotel, Kuala Lumpur look... More 

Yangon (Rangoon), Myanmar
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at Shangri La for 3 nights, 2 days. Got the offer on their website. "Stay 3, pay 2". The staff is great, the hotel is well located, good breakast, and nice to enjoy the tea times and evening cocktails and canapes at the Horizon Club. Anyhow, even if the hotel is very well maintained you can still see... More 

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur during your trip to Malaysia. I would like to thank you for your compliments on our hotel’s facilities and services. We have also taken note of your comment regarding the pool and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred... More 

Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Pool area was a little shabby and although hotel was central, it was quite nerve-wracking outside the hotel after dark with lady-boys following guys and shouting all over the streets. I didn't feel safe of an evening even with my boyfriend there so we got taxis most of the time or return early to go to the hotel bar which... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us during your trip to Kuala Lumpur last year. We have taken note of your comments and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Phuket Town, Thailand
1 review
4 of 5 stars Reviewed 4 days ago NEW

Good service Good food Good location We will be back soon. This hotel is recommended to stay. You will get what u pay for. All service are very polite and gentle . The fitness room is clean and many equipment to use. We will be back.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. I am pleased to know that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

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Deluxe Room (31)
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Executive Suite (42)
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Horizon Club Executive Room (27)
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Premier Selection Suite (61)
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