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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,416 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland Region, New Zealand
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed today NEW

Decided to stay here for one night on our way back home from India. We paid a bit more for the Hotel but it was definitely worth it. We arrived a bit early but had forgot to ask for a early check in because we needed a late check out. But on arrive they took us straight up stairs to... More 

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Fremantle, Australia
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Everything about Shangri La Kuala Lumpur exceeded our expectations, we stayed for 3 nights & could easily have stayed for ever. Booking direct was easy & we were offered a complimentary room upgrade, will always book direct from now on. Horizon club well worth the extra as provides a wonderful space to chill, fabulous service & yummy food & cocktails.... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
67 reviews 67 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here on and off for 8 weeks, always impressed by the staff who are very helpful and full of ideas. Hotel is in a business area with a fairly average range of bars and restaurants nearby - not easy to get round on foot in the surrounding area, best to get the plentiful taxis at the hotel (which are... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the hotel for 3 nights on the first leg of our honeymoon. The hotel is ideally placed, close to KL CC, the twin towers and a few bars. The hotel is beautiful, very comfortable rooms with very hospitable staff. The breakfast with out of this world!! Amazing quality food from different cuisines, all fresh... More 

Was this review helpful? Yes 2
Miri, Malaysia
Top Contributor
97 reviews 97 reviews
18 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have stayed in this hotel a few times. Stayed 3 nights last weekend while attending a conference. Staff are very efficient, courteous and friendly especially at lobby, concierge and reception. Everything looks clean and tidy, even the room and bathroom. Room comes with king size bed with firm mattress and soft and comfortable pillows. Comes with well stocked mini fridge,... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 days ago NEW

We like everything in the hotel except the location and view of rooms it is not very good we didnt like the breakfast experience in malaysia in all hotels because it is very different they have rice and chicken, meatand fish in the morning we consider this a lunch lol

Review collected in partnership with shangri-la.com

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Cartagena, Spain
Top Contributor
52 reviews 52 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first stay at the Shangri La in Kuala Lumpur and I have to say I wished I had stayed here earlier, what a fabulous hotel with wonderfully helpful staff, nothing is too much, there is a can do attitude here. We had a Petronas Tower view suite on the 26th floor and the room was amazing, plus... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your fabulous review of our hotel. It is wonderful to know that you have enjoyed your first stay with us. Most of all, I would like to thank you for your compliments on our staff Zie and Akashah. Your compliments will... More 

London
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I were visiting after staying here 25 years ago. The lounge and the service were as good quarter of a century on. They also do not sneak in chicken stock or anchovies in to vegetarian dishes which is the case in other hotel eateries!

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. It gave us great pleasure to welcome you and your wife back to the hotel. I am delighted to know that you were impressed with our food and services. All of us look forward to welcoming you back to the hotel soon. Thank you.... More 

Thane, Maharashtra, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

the hotel has a strategic location in Kuala lumpur, where top floor like 20th floor you can request for rooms facing Patronas Twin Tower which is like paradise at night and blissful in day. the hotel interior and room services is best in class. the Restaurant at reception lobby serves all continental and asian foods. the Hotel ambience is very... More 

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us last year. I am happy to learn from your review that you have enjoyed your stay with us and that the location of our hotel has met your expectation. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is amazing...friendly staff, great room...so clean and very relaxing! Great wifi connection. The food at lemon garden cafe at the ground floor is sooo great! Lot of choices for breakfast and lunch buffet. Will totally recommend this hotel to my friends and relatives.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us last year. We are pleased to know that you have enjoyed your stay with us. Thank you for your compliments on our dining options. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Agoda, Cheap Tickets, HotelTravel.com, Odigeo, Jetsetter and Tingo so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur

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Horizon Club Executive Room (27)
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