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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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5,006 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,108)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
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    (1235)
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    (1402)
  • Sep-Nov only
    (1120)
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    (1249)
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1 review
5 of 5 stars Reviewed today NEW

really nice hotel, arrived at 10 at night going pass so many hotels and when the taxi came close to shangril la i was thinking wow this hotel is class and next thing the taxi pulls in. i was wowd by the entrance and the long haul flight tiredness was temp gone! location is best thing about this hotel, currency... More 

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Amman, Jordan
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed today NEW

Shangri-La Hotel in Kuala Lumpur has a perfect location in the city , everything is almost near to , shopping places , restaurants and more , it was my first visit to this city for a business trip , this hotel is clean and restaurants inside hte hotel are very convenient.

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Mumbai
1 review
4 of 5 stars Reviewed yesterday NEW

On a short official visit during the ASEAN Businesses Councils Meetings in KL had opportunity to be in KL and extremely glad to have stayed for two days at the Shangri La - the check in staff was very professional and latest technology used to swiftly move you on to the room - Club Horizon rooms on higher 22 floors... More 

Review collected in partnership with shangri-la.com

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Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights as part of our transfer to Bali for our honeymoon. On arrival you are instantly treated like a star guest, the bags are taken from you and in your room before you are. The service during our stay was excellent. We had a traders club city view room which was stunning and spacious. It... More 

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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My first business trip to Kuala Lumpur and I couldn't have asked for a better place to stay. True I was on the executive floor and therefore had all the trappings that this brings but havig stayed at other places with similar expectations I was blown away. The welcoming reception staff were so accomodating to someone new to their country... More 

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Derby, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We recently returned from a 12 night stay at the Shangri La Kuala Lumpur. It was our first trip to Malaysia as a family and with a twelve year old and two teenagers we had our hands full. We had had a long flight and arrived exhausted. However, the moment we got to the hotel we were made to feel... More 

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Fiji
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed with family for a holiday, found it to be great place to stay. Staff are the best, location is central and food is divine. Great hotel! Complimentary shuttle to shopping center was added advantage

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for rating our service as excellent. It is wonderful to learn of your great satisfaction while staying with us. We are very happy to have been of service to you and look forward to welcoming you and your family back to the hotel soon. Thank you. Best regards, Manfred... More 

Copenhagen, Denmark
Level Contributor
315 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed yesterday NEW

The lobby was as grand as I had expected, but the rooms and the pool area was just standard. For my first stay in a 5* hotel I was a bit dissapointed. At the pool it was very difficult to find a spot with shade and a bit of wind and there were not many nice flowers, trees and such... More 

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur and for your review of our hotel. We have taken note of your comments and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Auckland Region, New Zealand
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the shangri la as a couple . It was our first trip to KL . I has chosen the hotel mainly through trip adviser reviews and discussion with our travel agent. We thought the hotel was delightful . The rooms were huge and everything was at your fingertips . I so agree with an earlier comment... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for choosing to stay with us during your trip to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us. We have also taken note of your comment and look forward to being of service to you soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Can't speak highly enough of this hotel. 5-star through and through. Brilliant base to spend 2 nights visiting KL. Walking distance from most central tourist sights and a cheap taxi from any others. Hotel lobby and bars were large, cool and elegantly decorated. The staff were extremely polite, elegant,pleasant and attentive. Didn't use the outdoor pool but it looked fab.... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am truly happy to know that you have enjoyed your stay with us and that you have enjoyed your dining experience. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

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Horizon Club Executive Room (27)
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