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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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RM18: Free Breakfast Wifi
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,915 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Arabic first
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  • Chinese (Simplified) first
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Singapore, Singapore
Level Contributor
15 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

often stay at the Shang in KL, which is very centrally placed and provides easy access to KLCC too. Good as a business hotel and as a holiday hotel. Rooms smaller than I would prefer is the only drawback when compared to Hyatt or MO, but if you can get an upgrade then even better! Service very good, lovely Chinese... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. I am glad to learn that you have enjoyed your stay with us. We have also taken note of your comment in the review and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Stayed in the hotel as part of a UK mission. Staff could not have beeen more attentive. Room was excellent and had all the facilities you want. Gym was great - used it a couple of times. Dry cleaning was prompt and they even found a tear in my suit and immediately offered to repair it. Horizon lounge staff were... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur and for your fabulous review of our hotel. We are absolutely delighted to learn that you have enjoyed your stay with us. I would also like to thank you for your compliments on our hotel's facilities and services, especially our staff. Your compliments will... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed over in the Shangri-La Kuala Lumpur after the long flight from LHR. Stayed in the Horizon Wing. The kids simply adored the buffet breakfasts, plenty of choice for everyone. The service was nothing short of impeccable. A great place to base yourself if you are exploring KL. I will definitely be back.

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. I am truly happy to know that you have enjoyed your stay with us. It was a pleasure to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur certainly look forward to welcoming you back to the hotel soon.... More 

Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Really quite impressed with this place. Stayed here twice now. Amazing location for walking around with the Petronos towers being a short stroll and buket bin tan really close. Rooms are really nice but I would highly recommend upgrading to a Premier Inn rather than the standard room..they are lot nicer with the standard rooms feeling a little dated. We... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your fantastic review of our hotel. It is wonderful to learn of your great satisfaction while staying with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General... More 

Sawbridgeworth, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Had a great stay at the shangri-la KL. Stayed in a suite to start our honeymoon off and we were not disappointed. The staff guided us all the way from check in to the room to using the horizon club. Staff were attentive and friendly and we're glad to offer any help they could. Hotel is in a great location... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your nice review of our hotel. We are pleased to learn that you have enjoyed your stay with us. It was a pleasure to have been of service to you. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We only stayed in this hotel for 3 nights on our way to Thailand, we stayed room only so can't comment on the breakfast etc.. The hotel is situated right in the middle of the KL tower and Petronas towers, both within 10 minute walks. There are also a few bars and restaurants within walking distance, be careful crossing roads... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us and that you have found our staff helpful and friendly. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Wellington, New Zealand
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have recently had a trip to Malaysia and spent a total of 5 nights at the Shangri-La hotel, Kuala Lumpur. The standard of excellence of this hotel is difficult to fault. The staff were helpful and attentive always. The rooms are beautifully appointed with quality furnishings. Breakfast in the Lemon Garden restaurant was of a high standard with plenty... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your fabulous review of our hotel. It is wonderful to know that you have enjoyed your stay with us. I would like to thank you for your compliments on our hotel's facilities and services, especially our restaurants. It was indeed a pleasure to have been of service to... More 

Brighton, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a few days between business trips round Asia. Excellent service throughout and a beautiful suite. There weren't any views from the room as such, but I think you can probably request this if you want. The staff couldn't be more helpful and friendly and reminded me heavily of the good service you get in Thailand. The food... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us. My team and I are very happy to have been of service to you and certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards,... More 

Canberra
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is a standout hotel for my travels in Asia. Very friendly and well trained staff. The Club floor rooms and other Club facilities are just spot on. Good pool , well equipped gym. A pleasure to visit.

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. I am truly happy to learn from your review that you have enjoyed your stay with us and that our hotel's facilities and services have met your expectations. My staff and I look forward to welcoming you back to the hotel soon. Thank you.... More 

Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Have to say this hotel exceeds any others I have stayed at. Service is 5 star and so are surrounds. Having a drink overlooking the outdoor area, breakfast that is the best ever and just surrounds that are quality made this stay a wow factor for myself and family I travelled with. It will be hard to beat and staff... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your nice review of our hotel. We are pleased to learn that you have enjoyed your stay with us and that you were satisfied with our service. My team and I certainly look forward to welcoming you and your family back to the hotel soon. Thank you. Best... More 

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