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All 266 Kuala Lumpur hotels

Shangri-La Hotel Kuala Lumpur

5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Ranked #1 of 266 hotels in Kuala Lumpur
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5 of 5 stars reviewed today
James D Aberdeen, United Kingdom
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3,743 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (831)
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English first
Aberdeen, United Kingdom
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed today NEW

This is a beautiful hotel, very clean with spacious rooms and public areas including some shops within the hotel. There are a selection of eating areas and the breakfast buffet is the biggest and best I have seen anywhere in the world.

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Sevenoaks, United Kingdom
Top Contributor
269 reviews 269 reviews
44 hotel reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed today NEW

Always amazes me that when one stays in a nicer hotel the rooms are silent from the outside world. Even on the third floor there was no noise from the traffic and commotion outside. The pool is beautiful with views of the Petronas Towers and KL Tower. The gym is great and there are plenty of food options around and... More

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Dubai, United Arab Emirates
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here as part of our last 2 days of our honeymoon. The hotel is well located right next to kl tower and petrol as towers, room was ok but the whole hotel seems quite dated, probably needs a refurb. staff were very friendly, and managed to help us get bookings in very nice restaurants. If I were to... More

Was this review helpful? Yes 1
13 reviews 13 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed for three nights, departing early this morning and wanted to share some feedback. On checking in we were offered a room upgrade to a suite for an additional RM150 per night. We accepted this as it appeared good value and also asked if the same rate was available to our friends who were staying on the same dates... More

Was this review helpful? Yes 3
Doha, Qatar
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very comfortable room - we upgraded to a suite on the top floor, extremely helpful and friendly staff, with excellent facilities. Central location, convenient for KL's main sites. Great value for money

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Melbourne, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Shangri-La for the last 2 nights of our honeymoon. The staff, facilities and services are excellent. We had mentioned in our booking that it was to wrap up our honeymoon, and they made us feel so special during the check-in process, we even were given flowers to celebrate. I highly recommend the Shangri-La for any special... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Dublin, Ireland
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a wonderful stay in in the Shangri la in Kuala Lumpur. Would like to thank the lovely staff for the delicious Birthday cake on the 22nd July left in our room for our return what a wonderful gesture and so good! Just one little thing, we went ot the Lemon Garden restaurent for an early dinner on our departure... More

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for your wonderful review of our hotel. We are glad to note that you have enjoyed your stay with us. Your comment regarding the cleaning at the Lemon Garden restaurant is well noted and we will ensure that there will be no such recurrence in future. In the meantime, we look forward to welcoming you back... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The layout of this hotel is stunning. High ceiling cafe lounge at the lobby with a view overlook the garden and fountain. Every staff in this hotel put a smile on their face and very helpful and friendly if you need any advise from them. I stayed in the Horizon club floor the room is not modern nor fancy but... More

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel oozes class and style a truly five star experience along with amazing service. Would only stay there when going back. If you have not experienced the Shangri-La then you are definately missing out!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is located in the heart of KL within walking distance from all the amenities and city centre, I stayed there with work several times and always enjoy my stay. lovely rooms and high quality customer service and facilities. staff are very polite and helpful. I reckon this is one of the nicest hotels Ive ever stayed there.I stayed... More

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Kuala Lumpur #1 Luxury Hotel in Kuala Lumpur #1 Spa Hotel in Kuala Lumpur #1 Family Hotel in Kuala Lumpur #2 Business Hotel in Kuala Lumpur
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Official Description (provided by the hotel)
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
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