We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Hotel website
Hotel deals
Special Offer
RM15 - BF Upgrade Wi-Fi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Shangri-La Hotel Kuala Lumpur
Professional photos View all
Browse nearby
Shangri-La Hotel Kuala Lumpur
Write a Review

4,491 reviews from our community

Traveler rating
    3,326
    867
    219
    46
    33
See reviews for
790
1,980
296
793
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,005)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (4491)
  • Mar-May only
    (980)
  • Jun-Aug only
    (1138)
  • Sep-Nov only
    (1123)
  • Dec-Feb only
    (1250)
All months
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars NEW

We had high expectations of this hotel as we have stayed at several other Shangri la properties, we were not disappointed. We originally booked 2 nights but were enjoying KL so much we stayed another 3 nights. This was no problem for the hotel and we were able to stay in the same room which was helpful. The hotel is... More 

Was this review helpful? Yes
Interested in Kuala Lumpur?
Get deals, advice and ideas on what to do.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 3 nights on a stop over before moving on to Borneo in the Horizon executive Rooms . Excellent location for all shopping and eating out. .Breakfast outstanding and Afternoon tea exceptional

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. I am glad that you were satisfied with the breakfast and afternoon tea facilities. It was a pleasure to have been of service to you. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here in February as a couple. As we were on our honeymoon, we were welcomed with a big bouquet of red roses and were upgraded to a suite. This was not something we were expecting, so the stay started on a very good note. Staff were very helpful. I'd like to highlight Ms. Evon Lee in particular who... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip and for your wonderful review of our hotel. I am delighted to know that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on our hotel facilities and staff, especially on Evon Lee. Your compliments will certainly motivate... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I am currently staying at the Shangri La and all I can say is wow! Their customer service is the best I have ever experienced and I travel a lot both for personal reasons and professional ones. I had a bit of an issue with my room and the director of rooms went out of his way to make sure... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. It is wonderful to know that you have enjoyed your stay with us. Many thanks for your compliments, especially on our staff. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Lincoln, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just spent 7 nights here for the first time. Couldn't fault anything. The service from everyone was excellent. I even forgot to lock my room safe and I had to meet the duty manager who had locked it after the room cleaner found it open. The horizon suite with afternoon tea and evening cocktails had lots of choice in a... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your wonderful review of our hotel. We are happy to know that you have enjoyed your first stay with us. I would like to thank you for your compliments, especially on the Horizon Club Lounge and our staff. All of us look forward to welcoming you back to... More 

Hong Kong, null, Hong Kong
Top Contributor
182 reviews 182 reviews
39 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

From the time we entered until the time we left we were pampered and taking care of the entire time. The Room had a great view, nice. The pool was great. I would suggest to put a greater details in dust (The mirrors around the TV were dusty and the toilets at the lobby were not up to what I... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. I am truly happy that you have enjoyed your stay with us. I have also taken note of your comments regarding the dust and the toilets. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

orange
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Stayed last year for 4 days on a stopover... traveled with our two girls 10 n 16 .They upgraded us to a suite with club facilities... Excellent staff and great food. the buffet was worth every penny spent. tip-take the club room, its worth the extra $$.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us last year. We are delighted to know from your review that you were satisfied with the Horizon Club and the dining options. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Top Contributor
51 reviews 51 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Christmas and New year and our wedding anniversary, this hotel is so nifty more than somewhere to sleep, we had club lounge access which was fabulous the drinks were really good and the food on offer there top quality. The room was stunning with great views of the city.very good quality facilities and staff that just couldn't do enough for... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your wedding anniversary celebration. It is wonderful to know that you have enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Manfred Weber, General Manager. More 

Hythe
Senior Reviewer
8 reviews 8 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 8 nights. Hotel is beautifully furnished & the suite we had was very spacious. Staff were very friendly & any problems were dealt with immediately. However the waiting staff in both the Horizon lounge & the main breakfast area made mistakes with virtually every drinks order we gave them. However that wouldn't put me off staying there again... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am glad that you have enjoyed your stay with us. We have also taken note of your comment regarding the Horizon Club Lounge and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I went to Shang Palace with my family on the 3rd day of Chinese New Year, being informed the restaurant was fully booked and only foyer was available. The whole dining experience (we were only having food from Dim Sum Menu) for 5 person turned out to be 3 hours, mostly waiting for food to arrive; even waited around 15... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for dining at Shang Palace with your family during the Chinese New Year. I have taken note of your comments regarding the service at the restaurant as well as the parking management, and will definitely improve on the highlighted issues. We hope that you would accord us another opportunity to prove our services to you again... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Agoda, Hotwire, Despegar.com, HotelTravel.com, Odigeo, Jetsetter and Tingo so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Luxury Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur

2,319 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1947)
Viewed
Hotel & grounds (431)
Viewed
Room/suite (443)
Viewed
Dining (231)
Viewed
Bathroom (116)
Viewed
Pool/beach area (94)
Viewed
View from room (108)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (5)
Viewed
2:53
Videos (1)
Viewed
Other (514)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (363)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Restaurants and Bars (76)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Dining (3)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Hotels you might also like...
Check In Check Out
Price Your Stay