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All 256 Kuala Lumpur hotels

Shangri-La Hotel Kuala Lumpur

5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Ranked #1 of 256 hotels in Kuala Lumpur
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3,368 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (738)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have been here for 2 nights on a way back to Dubai, the location is fantastic just 10 minutes from Pavillion and next to the KL Tower. Wonderful staff, very attentive. Coming from Shangri La Kota Kinabalu (Rasa Ria)- I can say that the service was more businessish... But cannot fault them. The service is truly 5star and for... More

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Littleborough
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Not a lot more to say than other reviewers have already said - absolutely fantastic. We stayed 3 nights; I had ordered champagne in the room and a hotel car from the airport for my wife's birthday. We were greeted on arrival as soon as we stepped out of the car; an amazing bunch of flowers were given to my... More

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London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Arrived with our 4 month old baby from London and we were shattered! Very nice place to stop over to recover from the first leg of our trip to Oz. We received a very warm greeting and check in was smooth. The staff are so friendly and made a huge fuss of our little boy around every corner. When our... More

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Curzay-sur-Vonne, France
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Shangri-La Hotel Kuala Lumpur was closed-building. The advantages were quite place, high security and great city view. But for me, small bathtub was disadvantage. I love hotel with huge bathroom and huge bathtub, so I can enjoy hot bath after whole shopping day. Btw, I love my room on 24th floor with lovely and expensive city night view. Moreover, the... More

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London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is my first visit to the Shangri La in KL. A typically warm welcome. A beautiful room with stunning views on the 27th floor. Book a Horizon Club room if you can. Complimentary soft and hot drinks all day. A delicious tea. Cocktails and canapés. The pool is a lovely refreshing oasis in the middle of this bustling city... More

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manchester
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Top notch hotel with quality throughout.Excellent service and location. Walking distance to Petronas towers. Rooms were well appointed and the pool and spa facilities were good. Hard rock café opposite

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New Zealand
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow! As soon as the taxi enters the driveway the service begins. Staff are there ready and waiting. You are shown to reception, after check in you are shown to the lifts. The lobby smells beautiful eveytime you go in. We had horizon club room and well worth the extra. The breakfast is awesome and you will want for nothing.... More

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Perth, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we stayed for 3 nights only. But every night was memorable. This was our 2nd stay. service has improved immensely. The horizon lounge is fantastic, definitely worth the extra money. Hotel provides free bus transfers to shopping malls eg Twin Towers and Pavillion

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Billericay, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very nice hotel with excellent staff. Great location in the centre of KL. Upgrade to the Horizon Club which includes free internet, free breakfast, afternoon tea and cocktails/canapés from 5 till 7pm - all of which are substantial and excellent. The rooms are a little old fashioned but very comfortable and a great place to relax. Nothing to complain about... More

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brisbane
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for 4 nights. I'm impressed with the booking staff on the phone and the system. The call was picked up by a polite and helpful staff. None of that option 'Press 1 for...' business. I was also pleased that all the requests have been fulfilled at the arrival. The staff are attentive and courteous despite... More

Review collected in partnership with shangri-la.com

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Additional Information about Shangri-La Hotel Kuala Lumpur

Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Official Description (provided by the hotel):
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
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