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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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#1 of 270 Hotels in Kuala Lumpur
3,967 Reviews 4.5 of 5 stars
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3,967 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (881)
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English first
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent location, in the middle of town and walking distance from all the malls and restaurants. Excellent staff, very friendly and polite. One guy in particular was helpful as I had made a request online at the time of the booking for a bouquet of flowers because it was our anniversary, but the request was missed. After contacting the reception,... More

Review collected in partnership with shangri-la.com

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Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 days ago NEW

The good service and cleanliness have always been the reasons I return to Shang. However, recent experience was little disappointing as deposit was charged for my extended stay without any call or acknowledgement.

Review collected in partnership with shangri-la.com

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Falkirk, United Kingdom
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is by far the best hotel I've stayed in. From the second you walk in the door there are numerous members of staff around to greet you. The floral display in the lobby is tremendous as is the lobby and lounge area itself. Not sure what they pump through the air in the lobby but the smell is delightful.... More

Was this review helpful? Yes 2
Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Great hotel, very good location. We did find the cost of the Hotel's airport pickup was very expensive and a taxi was less than half. The facilities were excellent, with the rooms were all you could require.

Review collected in partnership with shangri-la.com

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Haywards Heath
Contributor
18 reviews 18 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Some things were god others not so much. Lounge service and food was good. Rooms were small although well appointed. Reception mixed service same with concierge. Swimming pool very nice watch out for bites from insects!!

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Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for seven nights. It really has the "wow" factor when you arrive in the foyer. The staff are very helpful and friendly and nothing is too much trouble for them. The floral decorations are beautiful and the lobby area is the perfect place to enjoy afternoon tea or a drink at night while listening to... More

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Helsinki, Finland
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Impeccable service everywhere, staff very welcoming, friendly and helpful. A lot of attention to detail. Nice, clean and comfortable room (though view poor: straight into opposite building). Buffet breakfast had an enormous range of food (everything you could think of is available). We ate once at Lafite restaurant, totally worth the money: extremely tasty and well presented dishes and great... More

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Solihull, UK
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 3 nights before flying to Langkawi and it is a lovely hotel. The staff are very welcoming, very firendly and helpful and there is much attention to detail. The floral displays in the lobby were breathtaking and certainly a focal point. We stayed in an executive room which provided all the usual facilities including tea and... More

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent visit to Kuala Lumpur. I am happy to learn that you have enjoyed your stay with us, and it was a pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon. Best regards, Manfred Weber, General Manager. More

Sandbach, United Kingdom
Top Contributor
108 reviews 108 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Clean, quiet, friendly and helpful staff, nice lounge bar, well appointed and good quality rooms, Fox premier movie channel, free water and coffee, a great pool, hot tub and spa, great location within walking distance of the KL tower, Petronas tower and shopping centre and the Dinning in the Dark experience. Also close to the monorail which links to all... More

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am truly happy to learn that our services and facilities have met your expectations. My colleagues and I look forward to welcoming you back to the hotel again. Thank you. Best regards. Manfred Weber, General Manager. More

Singapore, Singapore
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed in the Shangri-La for 3 nights at the end of August before moving to Traders. Really enjoyed the hotel but Traders had the better location. Room was good but looked tired but understanding the hotel has been around for so long... Maybe it's time to refurbish... I have to say the highlight of our stay was breakfast, hostess always... More

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. Thank you for your compliments about our staff Ida, Lia, Alex and Tham. Your compliments will spur and inspire our staff to go beyond expectations. Your other comments have also been noted. I certainly hope that you would return to stay with us again soon. Best... More

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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