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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,101 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

When in Kuala Lumpur I would recommend you stay at this lovely hotel. It is rated number 1 in Kuala Lumpur for a reason. Everything about it was superb, clean spacious room, luxurious bathroom, a magnificent foyer, beautiful restaurants, lush gardens and a lovely pool. Staff were friendly, courteous and helpful. We arrived at 9am in the morning, left our... More

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Singapore
Top Contributor
90 reviews 90 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

As a regular user of Shangrila Hotels in various countries, I was a little let down by the service quality of this property. The hotel staff was not well informed and things like paper delivery etc were not there. The rooms are like any other Shangrila property and very comfortable. I have the common issue with all Shangrila properties that... More

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Melbourne, Australia
Top Contributor
56 reviews 56 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our second stay and it won't be our last. Once again everything was beautifully done. We had two rooms, ours was a very large suite with a massive bedroom, lounge room, bathroom and entry. Everything was luxurious and clean. My mothers room was also lovely and spacious. We had booked club rooms so got to use the facilities... More

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Singapore, Singapore
1 review
4 of 5 stars Reviewed yesterday NEW

Overall the location is good and is a known place to have meetings. I like the surroundings. The garden is large and spacious with the greenery, plants and trees. It was pleasant to look at. Similarly the lobby, reception areas and the lounge is spacious and inviting.

Review collected in partnership with shangri-la.com

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Bangalore, India
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for 3 nights in Aug this year.Very comfortable,large rooms.Good food.They arrange free shuttles to some sights.Very courteous staff.Thank you for a wonderful stay.Enjoy free coffee through out the day at lounge.Good pool.

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here over the new year as part of our honeymoon, and the hotel was clearly an excellent choice. The location and service was great, but the only disappointment was that we had specifically chosen this hotel because they had availability in their rooms that had views of the Petronas Towers. However, on arrival we were... More

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England
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I had the pleasure of staying at the hotel in September for 3 nights at the start of our Malaysian holiday. We were booked into the Horizon Club which as far as we are concerned is a must for any visitor. Whilst the hotel is superb the service and attention to detail we had in the HC... More

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SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your beautiful review and for staying with us during your recent trip to Kuala Lumpur. I would like to thank you for your compliments on our hotel and staff, especially Jayde. It was a pleasure to have been of service to you. We certainly look forward to welcoming you back to the hotel soon. Thank... More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

From the moment we arrived after a long and tedious overnight flight we were treated with unparalleled service by the Shangri-La team. From the Doorman to the Check-in to the Concierge everybody was genuinely interested in our welfare and ensure our every need was answered. Set in a beautiful peaceful environment within walking distance of the main commercial and shopping... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review and for staying with us during your recent trip to Malaysia. Your compliments will certainly spur us on to provide the very best for our guests. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Rounded of our holiday with one night at this amazing hotel I Kuala Lumpur. Everything is perfectly arranged, the rooms are excellent and the horizons club benefits are very nice. The also enable a late check out (if available) at not extra charge. Great gym and pool also. You will not be disappointed!

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am truly happy to learn that our services and facilities have met your expectations. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager. More

Busan, South Korea
1 review
5 of 5 stars Reviewed 3 days ago NEW

awesome hotel awesome location. rooms are fantastic, nothing too much trouble. be hard to beat if you ask me. the price is not too expensive, and not too cheap. the suites are fantastic, breakfast is brill, the staff always waiting to help. going back in a month!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am truly happy to learn that you have enjoyed your stay with us. It was a pleasure to have been of service to you. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred... More

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Shangri-La Hotels and Resorts, Despegar.com, Orbitz, Agoda, TripOnline SA, HotelTravel.com, Jetsetter and Tingo so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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