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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Bfast+WiFi+New Year Gift
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1 room 1 adult
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Shangri-La Hotel Kuala Lumpur
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5,501 Reviews from our TripAdvisor Community

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Lahore, Pakistan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great luxurius Hotel to stay in; it is right in the centre of the city with few meteres walk to KLCC and Bukit Bentang where there are a lot of restairants and clubs reside. The staff is extremely hospitable and give very quick service. The only missing thing is an Infinity Pool

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Thank usmy
Cheshire, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent from start to finish. Great room, spacious. Well located for both Petronas Towers and KL Tower, main 2 attractions. Horizon package trop drawer and well worth it. I usually think these packages can be a con but not this time. breakfast can be either at the standard restaurant or in the horizon lounge and includes eggs benedict, raspberries, strawberries,... More 

Helpful?
3 Thank Mark D
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Location was ok, short walk to Petonas towers and KLCC. We got the monorail to Bintang as the traffic was bad. Nice breakfast and lovely gardens with the fish swimming around. The service was very attentive and staff very friendly. The lobby was glamorous and the pool area relaxing, my only criticism was the rooms were smallish and looking a... More 

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1 Thank sal007
Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed during Easter 2015 with the kids and we upgraded to the premium level which included happy hour drinks and we could take the kids which was a bonus. The room was huge and the kids loved it. Room service was great too.

Helpful?
1 Thank Mae B
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

For someone on business trip this is a perfect hotel, well located, superb club lounge, helpful staff, lightning fast free internet and very well equipped gym. What more could you ask for when you want to be stress free to strike a business deal. Thank you Shangri-La for taking excellent care of me !!

Helpful?
1 Thank Samtha50
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Hotel is many years old and in some areas it shows, however such minor shortfalls are more than made up by the incredible service provided by each and every staff we came across in the hotel. From bell man to checkin staff to our room cleaner and servers in lemon grass restaurant are the real assets of this hotel. Lobby... More 

Helpful?
1 Thank davwhi878
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As regular visitors to Dubai during the festive period, and the high standard that we always receive, we were concerned if Kuala Lumpur would be up to the task. We need not be worried. From the moment we landed to the time we left the quality of the service and the friendliness of the staff was second to none. We... More 

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1 Thank CTS66
Massachusetts
Level Contributor
151 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

In the shadow of the KL Tower and blocks from KLCC (and with a Starbucks nearby) this is a great hotel in a great location. Wonderful choice of restaurants. Breakfast buffet didn't t have granola but did have a chocolate fountain with fruit - kids will love that. Recommended.

Helpful?
Thank actonma
Hong Kong
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was just an excellence experience, stayed at the Horizon Club, buffet dinner was superb and there is a nice bar. As always it is hard to fault Shangrila, although I would like to see security on their lifts to prevent/control access to the bedroom floors.

Helpful?
3 Thank Jeff H
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. I am pleased to know that you have enjoyed your stay with us and that you liked your dining experience. We have also taken note of your comment and certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards,... More 

Carlisle, United Kingdom
Level Contributor
116 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 4th stay at this hotel and it was as good as usual. We stayed over New Year in a Horizon Club Room. Lovely. Very busy so they opened another venue for some folks to eat in at breakfast. Lovely room with all the amenities we needed. The lounge was as good as every, efficiently run by Zia..amazing... More 

Helpful?
2 Thank jollyjoyce
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your nice review of our hotel. We are delighted to learn that you have enjoyed your stay with us. I would also like to thank you for your compliments on our hotel's facilities and services, especially our staff. Your compliments will certainly spur us on to provide the... More 

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