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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

We loved every moment, fantastic service, fantastic staff and amazing food! I definitely recommend upgrading to the canapés and wine "happy hour" as the food is delicious. Would stay hear again in a heart beat. The staff were amazing, friendly and polite. Rooms immaculate as you would expect for Shangri-La. I love it so much I've downloaded the app and... More 

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Brisbane, Australia
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We too had a rather lackluster stay at Traders KLCC for the first half of our trip and was wondering what the Shangri La might bring us. We were completely blown away!! Upon arrival from the moment we stepped out of the taxi, staff were already greeting us and assisting with our luggage. When they identified us as Horizon Club,... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur and for the beautiful review of our hotel and our services, especially at the Horizon Club. It was a real pleasure being of service to you and your partner. We certainly look forward to welcoming you both back to the hotel soon.. Thank you and... More 

Senior Contributor
28 reviews 28 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a fantastic hotel....I mean everything.. The staff went beyond what I have experienced before in all the hotels worldwide I have stayed in. Their help and smiles were genuine. The food, the cleanliness everywhere,the continual maintenance all ads up to a perfect stay in a perfect hotel Well done Shangri la..especially Aslina Semsudin. And Vasileios Oikonomopouios

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur and for the wonderful review of our hotel service and staff. I will certainly pass your compliments to Aslina and Vasileios. It was a great pleasure to have been of service to you and we look forward to welcoming you back to the hotel soon.... More 

Jhb
Top Contributor
75 reviews 75 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

I loved everything about this place including the Ice Lemon Tea. This Hotel is just how I want to spend my days when I retire. Classy, clean, smells amazing everytime you walk in and just feels like somewhere you want to be everyday. The staff are superb and the rooms and beds are amazing and the food is beyond brilliant..... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur and thank you for a lovely review of our hotel. We are indeed glad to learn of your great satisfaction while staying with us. It was indeed a real pleasure to be of service to you. We look forward to welcoming you back to the... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow. After the disappointing stay at Traders KL we finished the trip at Shangri La for two nights. As it was my birthday, the check in staff was kind enough to upgrade me to a junior suite from a horizon room. Very unexpected and I was extremely grateful. The rooms was spcacious with views of the petronas towers, the club... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. We are happy to learn that you have enjoyed your stay with us and that you found our service remarkable. It was a pleasure being of service to you and we certainly look forward to welcoming you back to the hotel soon. Thank... More 

Wels, Austria
Top Contributor
156 reviews 156 reviews
68 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

very generous reception area. super friendly receptionist with a fast check in service (all was prepared when i arrived) - for the price this can be expected. fine lobby area with super high ceiling over 2 floors. room was in the 20th floor with great view towards Petronas Towers and not far from city center (actually i consider it city... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. I am pleased to learn from you review that you have enjoyed your stay with us. We have also taken note of your comment in the review and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General... More 

Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was there for a 2-day conference. A truly 5-star experience, for a 5-star price. The establishment really did live up to the brand and reputation. Food & Beverage quality and selection at the restaurant for breakfast was outstanding. Definitely recommended.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Malaysia. We are delighted to learn that you have enjoyed your stay with us and that you liked the dining options. My team and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My recent stay at the Shangri-La hotel was my third and I have never regretted a single visit to this hotel. Check-In: I was greeted outside the lobby as my airport transfer arrived at the hotel by a well-groomed and polite Japanese staff member. In her hands, she held the key cards to my room where we completed the check-in... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your fabulous review of our hotel. It is wonderful to know that you have enjoyed your stay with us. I would also like to thank you for your compliments on our hotel’s facilities and services, especially our staff. Your compliments will... More 

Perth, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We only had 48 hours in KL and stayed at this hotel which allowed us to walk to all nearby attractions and shopping area. The staff were fabulous from the driver who collected us at the airport to the person cooking the eggs in the morning. Rooms were beautiful and meals lovely.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent visit to Malaysia and for your beautiful review of our hotel. We are truly happy to know that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. My staff and I look forward to welcoming you back... More 

Top Contributor
106 reviews 106 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Gorgeous structure and ambiance throughout. Cordial service from arrival to departure. Facilities are well manicured and very clean. The executive suite was larger than expected with a dining area and pullout sofa. The bathroom layout and tile/ glass infusion was impressive. I want to give a shout out to the employee's and management of Arthur ' Bar and Grill. They... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your nice review of our hotel. We are pleased to know that you were impressed with our facilities and services, especially our staff at the Arthur’s Bar & Grill. It was indeed a pleasure to have been of service to you. My team and I look forward to welcoming you... More 

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Amenities