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All 264 Kuala Lumpur hotels

Shangri-La Hotel Kuala Lumpur

5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Ranked #1 of 264 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
ClaudineG1975 Doha, Qatar
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3,737 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (831)
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English first
Doha, Qatar
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very comfortable room - we upgraded to a suite on the top floor, extremely helpful and friendly staff, with excellent facilities. Central location, convenient for KL's main sites. Great value for money

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Shangri-La for the last 2 nights of our honeymoon. The staff, facilities and services are excellent. We had mentioned in our booking that it was to wrap up our honeymoon, and they made us feel so special during the check-in process, we even were given flowers to celebrate. I highly recommend the Shangri-La for any special... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a wonderful stay in in the Shangri la in Kuala Lumpur. Would like to thank the lovely staff for the delicious Birthday cake on the 22nd July left in our room for our return what a wonderful gesture and so good! Just one little thing, we went ot the Lemon Garden restaurent for an early dinner on our departure... More

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for your wonderful review of our hotel. We are glad to note that you have enjoyed your stay with us. Your comment regarding the cleaning at the Lemon Garden restaurant is well noted and we will ensure that there will be no such recurrence in future. In the meantime, we look forward to welcoming you back... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The layout of this hotel is stunning. High ceiling cafe lounge at the lobby with a view overlook the garden and fountain. Every staff in this hotel put a smile on their face and very helpful and friendly if you need any advise from them. I stayed in the Horizon club floor the room is not modern nor fancy but... More

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel oozes class and style a truly five star experience along with amazing service. Would only stay there when going back. If you have not experienced the Shangri-La then you are definately missing out!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is located in the heart of KL within walking distance from all the amenities and city centre, I stayed there with work several times and always enjoy my stay. lovely rooms and high quality customer service and facilities. staff are very polite and helpful. I reckon this is one of the nicest hotels Ive ever stayed there.I stayed... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for two nights on our way to Borneo. The hotel is central - close to the Towers and KLCC, subway very easy to use to get to Little India or China town. If you can get breakfast included in your deal do so otherwise it will cost you £15 per person or more. The coffee bean coffee... More

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RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent visit to Kuala Lumpur. We also would like to thank you for your review and your constructive comments as it is only through them that we are able to improve our services to our guests. We do look forward to welcoming you back to the hotel soon. Thank you. More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we stayed for 2 nights in the shangri-la hotel and can safely say that it was the best hotel we have ever stayed in, especially considering the price we paid (£80 per night). the staff and service is outstanding from the moment you arrive and you are looked after in every sense. we stayed in a delux room and on... More

Was this review helpful? Yes 1
Hobart, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The staff at this hotel are exceptional and have been very well trained. Friendly, eager to help, professional. The pool was pleasant and the canapes and cocktails at the Horizon Club were outstanding. Breakfast was top-notch. Our children were able to borrow free dvds to watch in the evening, which was appreciated. But the rooms were a real disappointment. We... More

Was this review helpful? Yes 2
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. We are glad to know that you have enjoyed your stay with us and all the comments and suggestions highlighted by you have been noted by us and we would definitely work on them. In the meantime, we hope to see you in... More

Newcastle, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I believe thgis is amongst the best 5 hotels I have stayed in the world. Shangri-la Schenzen would be second. The standard is very high and the staff are excellent and fufil the "home away from home " .

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Reservation Options:
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Kuala Lumpur #1 Romantic Hotel in Kuala Lumpur #1 Family Hotel in Kuala Lumpur #1 Spa Hotel in Kuala Lumpur #2 Business Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
Number of rooms
662

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