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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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4,501 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,007)
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Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars NEW

The Shangri-La lives up to its name. The people are what helps to make a stay there so pleasant. The location is so convenient to shopping, food and site seeing. It is a short stroll to the twin towers, rail way station and numerous restaurants.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Vancouver, British Columbia, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed today NEW

my first trip to KL; pick Shangri-La for my membership; really happy since it is located right at centre of KL; one block to KL Tower, 5 minutes walk to KLCC; taxi is always ready at the gate; make my trip very easy; upon check in, the lady at the front desk suggest me to upgrade to horizon club room... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Top Contributor
66 reviews 66 reviews
27 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed yesterday NEW

book the executive room for 2 nights during the chinese new year holiday...all i can say that everything were great during our stays...first the staffs are properly trained...very courteous, helpful and friendly to hotel guests...the room were clean & there's a house keeeping services twice a day...but the most i enjoyed the most is their fantastic spread of breakfast...the best... More 

Was this review helpful? Yes 2
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just stayed for work at the Shangri-la Hotel Kuala Lumpur. The best thing about this hotel is........the service. All the staff are fabulous, from the top to the bottom. The bellboys are super quick to want to help you with your luggage, but at the same time, not pesky if you don't need their help. Room service is exactly the... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent business trip to Kuala Lumpur. It is absolutely wonderful to know from your review that you have enjoyed your stay with us. I would like to thank you for your compliments on our staff, breakfast and room service. It was a pleasure to have been of service to you.... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Grate hotel. Friendly staff. Neat and clean, comfortable beds. Prime location nearby most of Kual Lumpur attractions and transporation, Fantastic restaurant and huge variety of meals in a nice surrounding atmosphere especially the garden.

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. We are truly happy to know from your review that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Leeds, United Kingdom
Top Contributor
126 reviews 126 reviews
47 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked a twin Horizon room and when we checked in at the dedicated Horizon Lounge we found we had been upgraded to a suite on the 23rd floor - fantastic. We had lots of space, we could have happily stayed there for a week or more instead of just the 2 nights of our holiday that were left. The... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia and for your fantastic review of our hotel. I am delighted to know that you liked the Floral Goat in the main lobby. Most importantly, I would like to thank you for your compliments on the Horizon Club, swimming pool and our staff. Your compliments will... More 

Sofya
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very good location and very good hotel.Excellent fitness and not very good spa.The rooms are spacious and comfortable.Еxcellent wi fi .Rich breakfast.From airport to hotel the price is 75-100 MYR.From the hotel to airport the price is 150MYR

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. We are glad that you have enjoyed your stay with us and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had high expectations of this hotel as we have stayed at several other Shangri la properties, we were not disappointed. We originally booked 2 nights but were enjoying KL so much we stayed another 3 nights. This was no problem for the hotel and we were able to stay in the same room which was helpful. The hotel is... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your nice review of our hotel. I am happy to learn that you were satisfied with your room and the breakfast. It was a pleasure to have been of service to you. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards,... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 3 nights on a stop over before moving on to Borneo in the Horizon executive Rooms . Excellent location for all shopping and eating out. .Breakfast outstanding and Afternoon tea exceptional

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. I am glad that you were satisfied with the breakfast and afternoon tea facilities. It was a pleasure to have been of service to you. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in February as a couple. As we were on our honeymoon, we were welcomed with a big bouquet of red roses and were upgraded to a suite. This was not something we were expecting, so the stay started on a very good note. Staff were very helpful. I'd like to highlight Ms. Evon Lee in particular who... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip and for your wonderful review of our hotel. I am delighted to know that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on our hotel facilities and staff, especially on Evon Lee. Your compliments will certainly motivate... More 

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur

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