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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,398 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

A very enjoyable and pleasant stay. Good value for money. Personnel are very friendly and professional. The location of the hotel is second to none close to every amenity. Restaurants and other services are of high standards.

Review collected in partnership with shangri-la.com

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2 reviews
5 of 5 stars Reviewed yesterday NEW

Fantastic and amazing hotel. Very beautiful and so cooperative staff. I surely recommend this hotel for all. Breakfast is really so nice and they offer wide variety of food.. room service is really great as they clean the room at least twice a day..

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Malaysia and for your nice review of our hotel. I am delighted to know that you have enjoyed your stay with us. Thank you for your compliments on our staff, breakfast and room service. We are very happy to have been of service to you. We look forward... More 

Contributor
18 reviews 18 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

First time I stayed at shangrila hotel and expected the consistent shangrila worldwide experience but I didn't quite get it I had a club room which are much smaller than the other club rooms in KL and bathrooms also was small and tight The almirahs in the room were scuffed etc The club lounge staff were not smiling and had... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for highlighting your unpleasant experience in your review. We have taken note of your comments and hope you would accord us another opportunity to prove our services to you again in the near future. Thank you. Best regards, Manfred Weber, General Manager. More 

Cph
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Very nice hotel with a beautiful pool area with view to Petronas Tower. Breakfast with lots of varietes. Got a room on the 7th floor and payed for view at Petronas Tower, it was dissapointing as the view was from the side of the towers with construction work in the front. The room was average. We had a nice and... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am glad to know that you had a nice and pleasant stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Gothenburg, Sweden
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here with my girlfriend during New Year and had a great time. The room was nice and we really liked the bed. The pool area were nice aswell and i had my shared amount of drinks to cure my hangover after the New year celebrations there. The Club lounge were a bit to crowded but the staff was on... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during the New Year’s celebrations in Kuala Lumpur. I am delighted to learn from your review that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

London
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great location right by the petronas towers. As you would expect from A Shangri La hotel excellent service and facilities. We were only stopping for one night unfortunately but had a really comfortable stay and we would definitely come back here.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. We are truly happy to know that you were satisfied with our facilities and services. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Lower Ballinderry, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is one of the best Hotels we have ever stayed in. It was really 5 star from the start, we were met at the car on our arrival, check in was very good, we took up the offer of upgrading to the Horizon Club, really worthwhile, better room, better bed, better view, the cocktail and canapes were terrific. the... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia and for your fantastic review of our hotel. Most of all, thank you for your compliments on the Horizon Club and our staff. Your compliments will certainly motivate us to provide the very best for our guests. My team and I look forward to welcoming you... More 

Barcelona
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We arrived there after a 26h Journey and the hotel staff were so welcoming and they got the check in done so quickly we even got a room upgrade and access to the horizon lounge all in like 20 minutes, my family and I really appreciated it. The morning after we went to have breakfast at the horizon lounge and... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us last year. Most of all, I would like to thank you for your compliments on our staff, especially Freddie. Your compliments will definitely motivate us to provide the very best for our guests. All of us look forward to welcoming you and your family back to the hotel soon. Thank you.... More 

Ankara, Turkey
Top Contributor
54 reviews 54 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in a premium room in 12th floor. The room was nice and specious with comfortable beds but the bathroom was on the small side and there was not enough space to put my toiletries. Also the soundproofing at the room was not great as we could hear the traffic noise in the morning but we get used used... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am glad that you have enjoyed your stay with us. We have also taken note of your comments in the review and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Norwich, England, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We checked in at Shangri-La Kuala Lumpur on the 23rd of December 2014 for the start of our Honeymoon and for our Christmas celebrations and stayed here for 4 nights. What an outstanding hotel, amazing in every aspect, the foyer was outstanding with Christmas decorations, and the Christmas Tree centre piece was beautiful, and such a great cause. The Staff... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your honeymoon and Christmas celebrations in Kuala Lumpur. It is wonderful to know that you have enjoyed your stay with us. I would also like to thank you for your compliments on our hotel, especially our Christmas Charity Tree in the lobby. All of us at Shangri-La Hotel, Kuala... More 

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur

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Horizon Club Executive Room (27)
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