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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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RM18: Free Breakfast+Wifi
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Shangri-La Hotel Kuala Lumpur
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4,829 Reviews from our TripAdvisor Community

Traveler rating
    3,582
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This is an excellent hotel - my go to everytime I'm in Kuala Lumpur. I find it being superior to Mandarin Oriental in terms of service and value. The only thing about this hotel is that it's not easily accessible via public transport ( no direct train ) and only via Taxi. And since the Taxi drivers in KL do... More 

Was this review helpful? Yes 1
Bad Herrenalb, Germany
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Shangri La offers everything we want from a 5*-hotel: great rooms, and great dining (the rooms and its equipment could do with some overhaul though, see below). The garden with its koi pond is spectacular, as is the whole two-storey lobby area. However, compared to other hotels at KLCC or Bukit Bintang there's one significant drawback: the location. It... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I took my girlfriend to this hotel to surprise her. I booked a suite with extra room. Very clean room, very nice breakfast in bed. The staff was very professional. Really enjoyed. Girlfriend was very happy.

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 days ago NEW

I stay for almost 1week so clean and everything is very good the service fantastic I difenately come back soon and I recommend this hotel for trveller in Kuala Lumpur malaysia excellent hotel and safety

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
82 reviews 82 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is an elegant hotels. The service is excellent and attention to detail super. We were upgraded to a suite on check in which was lovely. We had paid for the horizon floor which is well worth doing. It is a much nicer breakfast environment than the main breakfast area which is a bit tired and felt a bit like... More 

Was this review helpful? Yes 2
Greater London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Shangri-la was the first stop on our honeymoon. We had zero complaints. From the moment we arrived late at night everything was seamless. The staff are incredibly friendly and always greet you with a smile. The choice at breakfast was incredible, definitely one of the best we have seen. The suite we were upgraded to was amazing. The view... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your honeymoon in Malaysia. I am absolutely delighted to learn from your review that you have thoroughly enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is fantastic. We had horizon club privileges which were fantastic. The club was very large and breakfast was great as well as canapés in the evening. We had a suite with a separate bedroom which was well priced. Housekeeping were also great.

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for rating our hotel as excellent. I am very pleased to learn of your great satisfaction while staying with us. My team and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Stockport, United Kingdom
Top Contributor
87 reviews 87 reviews
69 hotel reviews
229 helpful votes 229 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We got a good deal through the Shangri-La Golden Circle club website, 3 nights for the price of 2, amazing value. We highly recommend that you stay in a room that gives you access to the Horizon Club Lounge, this gives you free full breakfast each morning, Afternoon Tea and canapes and cocktails from 5pm to 7pm. What makes this... More 

Was this review helpful? Yes 4
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent visit to Kuala Lumpur. We are truly happy to learn from your review that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. My staff and I certainly look forward to welcoming you back to the hotel soon. Thank... More 

Kusnacht, Switzerland
Top Contributor
73 reviews 73 reviews
67 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It's my second stay in this hotel and I experienced the same professional service as last time. Professional and friendly check-in, extremely well equiped room with all amenities required. Altough the room is not brand new it was in excellent condition. ...and there are the small things I like in this Shangri-La: Cold tissue and water offered at the pool... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am glad to know that you have enjoyed your stay with us and that you liked our service. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Oslo, Norway
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel in KL. Located close to the KL tower & about 10 min walk to the Twin towers & shopping. The hotel is very large and seems more of a business hotel. The rooms are good sized, clean and has an old style glamour touch to it. Many places to eat/drink inside the hotel. The service/staff at this... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent visit to Kuala Lumpur. I am delighted to learn from your review that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

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