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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,638 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We had a great few days staying in the Shangri La - view of one of the petronas towers from our room and the nightmare traffic below...... It's in a great location - 10 mins from the towers and its massive shopping centre. The staff were delightful from the cleaner on our floor to the front desk and in the... More 

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Riyadh, Saudi Arabia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One of the best hotels I have stayed. Asked for an uprgrade since we were on our honeymoon, got one for a small charge. The rooms felt like staying in a Palace. Customer service was bang on, brekafast didnt have too many options but was quality. Will stay here again without any hesitation.

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your honeymoon in Kuala Lumpur. We are delighted to know that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank... More 

England
Top Contributor
50 reviews 50 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for 3 nights in a Horizon Club room with amazing views. The hotel is in a busy area with a 20 minute walk to the centre and half hour cab ride from the airport. The room was very comfortable and tastefully decorated. The Horizon Club lounge provides complimentary breakfast, soft drinks all day, an afternoon tea and evening canapés... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia and for your lovely review of our hotel. We are absolutely delighted to learn that you have enjoyed your stay with us and that you liked the dining options. My team and I certainly look forward to welcoming you back to the hotel soon. Thank you.... More 

Copenhagen Region, Denmark
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Having traveled for more than 25 years, Shanri-La is still the hotel with the best and most friendly service ever experienced. Whatever the staff can do to help you, they will do it, and on their own initiative. The room is attended to several times during the day to ensure that everything is in the best order. One of the... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your nice review of our hotel. I am glad that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on our facilities and services, especially our staff. It was indeed a... More 

Brighton, United Kingdom
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for three nights, as the Mandarin Oriental was having renovations. The hotel is a smart hotel with a very grand lobby area. The rooms are pleasant but smaller than the MO as is the bathroom. We opted for the Horizon package, so had use of the Horizon floor for breakfast, afternoon tea and evening cocktails. We were... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am glad that you have enjoyed your stay with us and that you were satisfied with our staff. We have taken note of your comments in the review and look forward to welcoming you back to the hotel soon. Thank you. Best... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

A very good place to stay at business and also has a fantastic gym facilities. Its some of those hotels that does not cut your air conditioning during the nights and if you are member, they know what you want.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia and for rating our hotel as excellent. We are delighted to learn that you have enjoyed your stay with us and that you liked our gym facilities at the Health Club. My team and I look forward to welcoming you back to the hotel soon. Thank... More 

Manila
1 review
5 of 5 stars Reviewed 1 week ago NEW

What a wonderful and magical place the Shangri-La Kuala Lumpur is. I would highly recommend it. It is a bit expensive, but worth every penny. I have two children and there was a nice kiddie pool and great kids menu too.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your nice review of our hotel. I am truly happy to learn that you have enjoyed your stay with us. My staff and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

Sofia, Bulgaria
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We had one night in this gorgeous hotel in March. Walking into the lobby there is a wonderful fresh fragrance and a large flower sculpture. We had a very cozy corner room with one of the most comfortable bed I have ever slept in. The location is just perfect, if you are going around KLCC (10 min. to Petronas Towers... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia and for your fabulous review of our hotel. It is wonderful to know that you have enjoyed your stay with us and that you liked our floral centrepiece in the lobby. We are very happy to have been of service to you. All of... More 

merseyside, uk
Contributor
12 reviews 12 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Shangri-La for 3 nights in March 2015 to attend the Malaysian Grand Prix. The level of service provided by the staff was true five-star and they could not have been more friendly. The breakfast buffet was amazing and would definitely recommend taking advantage of this everyday for around £11-12GBP. They have every type of breakfast food... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur to attend the Malaysian Grand Prix. I am truly happy to know that you have enjoyed your stay with us and that you liked the dining options. It was a pleasure to have been of service to you. We look forward to welcoming... More 

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