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All 268 Kuala Lumpur hotels

Shangri-La Hotel Kuala Lumpur

5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Ranked #1 of 268 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed yesterday
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3,826 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (850)
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English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Beautiful hotel, amazing breakfast, wonderful staff, just as advertised. The hotel is perfectly located between KLCC and Bukit Bintang. The only criticism would be that the rooms were a little small, apart from that we loved our stay there!

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Perth, Australia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our third stay at the Shangri- La & it never disappoints In our travels around the world the star rating system is vary variable but this hotel is a true 5 star & a bench mark for 5 star rating. The breakfast selection is superb with the evening buffet equally superb. Staff are very attentive in a friendly... More

Was this review helpful? Yes 1
Abu Dhabi
1 review
5 of 5 stars Reviewed 2 days ago NEW

Good location Friendly staff Security Good staaff I chose this hotel because its located in the middle of everything. The hotel is so proffessional and friendly. Easy check in. The room was as i expected, clean and nice.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
105 reviews 105 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our room was lovely with good furnishings, comfortable, quiet, dark, cool, and clean. There were a few things I'd change if I were the management: our safe failed & we needed staff to open it, there is no clock you can read in the dark when you waken in the night, the hairdryer requires a contortionist to use it from... More

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RoseWee, Director of Sales at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Malaysia. We would also like to thank you for all your constructive comments as it is only through such feed back are we able to improve our services for our guests. We do hope that you would accord us another opportunity to prove our services to you... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first visit to Kuala Lumpur but we could not have been made more welcome at the Shangri La. The level of service was all that you would expect of a luxury hotel but with a genuine human quality. The hotel is situated within an easy walk of the magnificent Petronas Towers and train and monorail stations. Our... More

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is very well located. You can walk from KLCC station or Twin Towers to reach it. It is glamorous and hudge (I saw the ball room size...) although a bit worn out for those who prefer more modern style. Comfort wise it is splendid. Bed was great and size of the room was right. Very quiet and clean.... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a perfect two night stay at the Shangri-La hotel in KL. After 4 weeks of backpacking I was in need of some luxury and my word did I find it! The first thing to note about this hotel is as you walk in to the lobby is the beautiful scent of fresh flowers (I wish I could get... More

Was this review helpful? Yes 1
Top Contributor
87 reviews 87 reviews
25 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stay here quite a bit and it is usually a good stay. The staff are quite friendly and the rooms are convenient and comfortable. It is a short walk from KLCC. The breakfast buffet is very good and there is a very pretty outside dining area that is paved and surrounded by beautiful garden. I prefer not to dine... More

Was this review helpful? Yes 1
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. We have taken note of the comments highlighted in your review and would like to assure you that they have been looked into and rectified. Thank you for your constructive comments. More

12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Shangri la for four nights during August 2014. We were recommended this hotel by a friend and his words were "You have to stay There" . Needless to say we were not disappointed. I do not have a bad word to say. The service we received was first class. You have to try the Mooncakes. Would... More

Was this review helpful? Yes 2
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We planned a 1 month trip to Malaysia starting with Kuala Lumpur. (myself, my husband and our 9 year old son) After considering many hotels we had a family member with a contact at Shangri La and decided to spoil ourselves and book a 7 night stay. We arrived on the 28th Dec 2013 till 3rd Jan 2014. It was... More

Was this review helpful? Yes 1
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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Official Description (provided by the hotel)
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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