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Shangri-La Hotel Kuala Lumpur

Travelers' Choice award winner
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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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RM18: Free Breakfast+Wifi
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Shangri-La Hotel Kuala Lumpur
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4,831 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore
1 review
5 of 5 stars Reviewed today NEW

Shangri-La Hotel is conveniently located about the central business district. Its hospitality is so obvious in the many staff meeting and greeting you all around. You don’t have to tell the front desk staff what to do, you don’t have to ask for anything common, and you don’t have to elaborate a special request. They know their business, have carefully... More 

Review collected in partnership with shangri-la.com

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Perth, Australia
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great service , always great to stay club class , but the breakfast on the ground floor has a great selection of food , the club is very generous with cocktails and canapés , but again this is the city to eat in, perhaps takes a bit too much off the appetite, Located by mono rail , 5 minutes walk... More 

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Singapore, Singapore
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is an excellent hotel - my go to everytime I'm in Kuala Lumpur. I find it being superior to Mandarin Oriental in terms of service and value. The only thing about this hotel is that it's not easily accessible via public transport ( no direct train ) and only via Taxi. And since the Taxi drivers in KL do... More 

Was this review helpful? Yes 1
Bad Herrenalb, Germany
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Shangri La offers everything we want from a 5*-hotel: great rooms, and great dining (the rooms and its equipment could do with some overhaul though, see below). The garden with its koi pond is spectacular, as is the whole two-storey lobby area. However, compared to other hotels at KLCC or Bukit Bintang there's one significant drawback: the location. It... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I took my girlfriend to this hotel to surprise her. I booked a suite with extra room. Very clean room, very nice breakfast in bed. The staff was very professional. Really enjoyed. Girlfriend was very happy.

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common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stay for almost 1week so clean and everything is very good the service fantastic I difenately come back soon and I recommend this hotel for trveller in Kuala Lumpur malaysia excellent hotel and safety

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is an elegant hotels. The service is excellent and attention to detail super. We were upgraded to a suite on check in which was lovely. We had paid for the horizon floor which is well worth doing. It is a much nicer breakfast environment than the main breakfast area which is a bit tired and felt a bit like... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for rating our service as excellent. We are pleased to know that you have enjoyed your stay with us and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Greater London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Shangri-la was the first stop on our honeymoon. We had zero complaints. From the moment we arrived late at night everything was seamless. The staff are incredibly friendly and always greet you with a smile. The choice at breakfast was incredible, definitely one of the best we have seen. The suite we were upgraded to was amazing. The view... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your honeymoon in Malaysia. I am absolutely delighted to learn from your review that you have thoroughly enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is fantastic. We had horizon club privileges which were fantastic. The club was very large and breakfast was great as well as canapés in the evening. We had a suite with a separate bedroom which was well priced. Housekeeping were also great.

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for rating our hotel as excellent. I am very pleased to learn of your great satisfaction while staying with us. My team and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Stockport, United Kingdom
Level Contributor
87 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We got a good deal through the Shangri-La Golden Circle club website, 3 nights for the price of 2, amazing value. We highly recommend that you stay in a room that gives you access to the Horizon Club Lounge, this gives you free full breakfast each morning, Afternoon Tea and canapes and cocktails from 5pm to 7pm. What makes this... More 

Was this review helpful? Yes 4
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent visit to Kuala Lumpur. We are truly happy to learn from your review that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. My staff and I certainly look forward to welcoming you back to the hotel soon. Thank... More 

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