We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Hotel website
Hotel deals
Special Offer
Super Saver Package
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Shangri-La Hotel Kuala Lumpur
Professional photos View all
Browse nearby
Shangri-La Hotel Kuala Lumpur
Write a Review

4,177 reviews from our community

Traveler rating
    3,108
    796
    199
    43
    31
See reviews for
728
1,837
281
753
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (929)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (4177)
  • Mar-May only
    (980)
  • Jun-Aug only
    (1138)
  • Sep-Nov only
    (1111)
  • Dec-Feb only
    (948)
All months
Cheltenham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed today NEW

One of the best hotels I have stayed at. I loved everything about this hotel. The location, decor, food, service and staff. The rooms were so quite, and the beds were comfy. A great nights sleep. When booking I was torn between staying at Traders and the Shangri-La, I am so pleased I went with the Shangri-La,

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Great hotel and has typical class and elegance of a Shang. I was however overwhelmed by the hotel gym. From size, to selection and condition of equipment, it was an absolute pleasure to use. If you are into fitness you wont be disappointed.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Top Contributor
98 reviews 98 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Booked the stay two nights get one free deal and added the Horizon Club package. Was offered a hotel car from the airport for MYR 330 but declined, instead picked up a fixed rate taxi from the counter on level 1 at the airport for MYR 80. Check-in was efficient, room was very well appointed. Went to the Horizon Club... More

Was this review helpful? Yes 1
Hong Kong, China
Top Contributor
92 reviews 92 reviews
42 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel from the moment i arrived at airport and was picked up to the moment i check out. Staff are all very efficient and yet still personal and friendly. Food is excellent, and the lemon tree buffet is just divine, plenty of choice and covers eastern and western food and some great desserts Bedroom is classic, and nice size... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Denpasar, Indonesia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow, stunning! Best hotel I have ever been. You have to book a room with a view on the Petronas Tower + breakfast! The breakfast is stunning: too much to try everything. I have never ever ever seen such a breakfast in a hotel... Wow. Service is 100%, no doubt that they do everything to offer the best service. "Roof... More

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I attended a conference held in this hotel. The food service is very good and i also like the steady internet connection provided. I find the conference room is also very good and convenient. The hotel also provides an ample of facilities to keep you busy after the conference. They have spa, fitness centre, swimming pool. Looking forward to have... More

Was this review helpful? Yes
Vilanova i la Geltru, Spain
Top Contributor
162 reviews 162 reviews
64 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First of all: my expectations were very high. I had booked a suite, was upgraded to the Horizon Club and an even better suite, so I was expecting nothing short of absolute perfection. In that context, I was a little disappointed. The suite was large enough and the bed nice. Internet so-so. Amenities not so great - Hilton has much... More

Was this review helpful? Yes
Zihuatanejo, Mexico
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Shangri~La Horizon Club is the only way to go. The people in it make you feel at home not just a hotel! It's a delight to return and meet my dear friends again, Fredrick and Fez who welcomed us as family

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a wonderful experience. If you want great rooms, wonderful service, opulent surroundings look no further. This hotel has it all. We went for a wedding held there. We were on the 15th floor and had great views they think of everything even provide you with a toothbrush! We had breakfast included and it is one of the best choices... More

Was this review helpful? Yes 1
Eastbourne, United Kingdom
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the time we stepped through the front door of the hotel we were made to feel special. Jessica Jiang was our guest relations officer. After our initial welcome and check in we were taken to our room by Jessica and then every day of our week long stay she checked to make sure we wanted for nothing. The room... More

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. I would like to thank you for your compliments on our hotel and staff, especially Jessica Jiang. Your compliments will certainly spur us on to provide the very best for our guests. My staff and I look forward to welcoming you back to the hotel... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Shangri-La Hotels and Resorts, Hotels.com, Venere, Travelocity, HotelTravel.com, Otel, Despegar.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

2,236 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1865)
Viewed
Hotel & grounds (368)
Viewed
Room/suite (376)
Viewed
Pool/beach area (78)
Viewed
Dining (204)
Viewed
Bathroom (98)
Viewed
2:53
Videos (1)
Viewed
View from room (87)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (5)
Viewed
Other (644)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (363)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Restaurants and Bars (76)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Dining (3)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Hotels you might also like...
Check In Check Out
Price Your Stay