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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,575 reviews from our community

Traveler rating
    3,390
    882
    224
    46
    33
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799
2,020
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,021)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed today NEW

The service continues to be excellent. I cannot fault services in any aspect of the hotel. I made a comment on-line on the condition of the " Club Floor " room I was upgraded to and I received a prompt reply and promising me a free night's stay on my next visit. Make sure to double check and convey instructions... More 

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Tokyo, Japan
1 review
5 of 5 stars Reviewed yesterday NEW

Had a worry free experience and the staff were great at anticipating our needs.They were not intrustive, but very helpful. Value for what you got was good and I would definitely stay there again. The type of accomodation that a traveller should get at this type of hotel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
chennai
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Excellent hotel , very consistant impeccable service , at every stage of my stay . Great location , very good food and beverage outlets .best choice for a hotel in downtown Kuala Lumpur . Easy access to sentral airport express station . Very good wifi connectivity in all areas of the hotel . Very clean and grand luxury hotel .

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Malaysia. It is wonderful to know that you have enjoyed your stay with us and that you were impressed with our service. My team and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

At the last minute decided to stop over in KL and was pleased we stayed at shangri-la. Our room was updated to a suite which had ample room for us to spread out and enjoy the space. The pool and gym facilities was great and breakfast in the morning was amazing with something for everyone in our family to enjoy.... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur and for your fantastic review of our hotel. We are glad that you have enjoyed your stay with us. Many thanks for your compliments on our hotel, especially the pool and gym facilities. We certainly look forward to welcoming you and your family back to... More 

Stockholm, Sweden
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was my first time staying at a Shangri-la. Was expecting a luxury hotel stay with a 5 star feel to it.. Except for mold in the shower, green spotted sheets, a broken shower hose in the bathtub and the TV hanging crooked on an unstable wall mount.. It felt like they tried to trick us when we checked in!... More 

Was this review helpful? Yes 3
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for highlighting your unpleasant encounter at our hotel. Please be assured that the issues would be looked into and rectified. We hope that you would accord us with another opportunity to prove our services to you again in the near future. Thank you. Best regards, Manfred Weber, General Manager. More 

United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent two nights in this hotel. It was very attractive. The city view room that we stayed in was spacious. All facilities were high quality. The lovely pool was always refresh. All staff are very attention and very friendly. This excellence service should recommend to all people.

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. We are delighted to learn from your review that you have enjoyed your stay with us and that you have rated our service as excellent. All of us at Shangri-La Hotel, Kuala Lumpur certainly look forward to welcoming you back to the hotel soon. Thank you.... More 

black country west mids
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nothing but the best, great friendly staff, great location, room was comfy and quiet and had all we needed, great menu choices, loved the pool, just not keen Kuala Lumpur, The walk down to China town and China town market was an experience in its self,

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur last year. I am pleased to know that you have enjoyed your stay with us and that you were satisfied with the room and dining options. We are very happy to have been of service to you and look forward to welcoming you back... More 

Senior Contributor
30 reviews 30 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Incredible hotel. Picked up by hotel bus from the airport no less than a top of the range Mercedes Benz bus. Lavish from top to bottom. Incredible rooms with great views across to the Petronas towers. Good location to bars and restaurants, I walked to markets but may be a little far for some. Well worth spending the extra dollars... More 

Was this review helpful? Yes 3
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Malaysia. We are truly happy to learn that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Epping, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel in all respects exactly what you expect from a shangri-la hotel nothing is too much for the staff, the breakfast buffet is overwhelming in its diversity, the gym the best equipped i have ever seen a hotel overall a great stay

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur. It is wonderful to know that you have enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our stay in Shangri-La KL was amazing!!! The staff is extremely friendly and helpful. The location and hotel itself is great. Breakfast at the Horizon Club is worth every penny, with fresh fruits, juices and loads of other things available daily. Would definitely go back and stay there again!

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for rating our customer service as excellent. We are absolutely delighted to learn from your review that you have enjoyed your stay with us. It was a pleasure to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back... More 

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