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Shangri-La Hotel Kuala Lumpur

Travelers' Choice award winner
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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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RM18: Free Breakfast Wifi
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Shangri-La Hotel Kuala Lumpur
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4,912 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed yesterday NEW

Really quite impressed with this place. Stayed here twice now. Amazing location for walking around with the Petronos towers being a short stroll and buket bin tan really close. Rooms are really nice but I would highly recommend upgrading to a Premier Inn rather than the standard room..they are lot nicer with the standard rooms feeling a little dated. We... More 

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Sawbridgeworth, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Had a great stay at the shangri-la KL. Stayed in a suite to start our honeymoon off and we were not disappointed. The staff guided us all the way from check in to the room to using the horizon club. Staff were attentive and friendly and we're glad to offer any help they could. Hotel is in a great location... More 

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Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We only stayed in this hotel for 3 nights on our way to Thailand, we stayed room only so can't comment on the breakfast etc.. The hotel is situated right in the middle of the KL tower and Petronas towers, both within 10 minute walks. There are also a few bars and restaurants within walking distance, be careful crossing roads... More 

Was this review helpful? Yes 1
Wellington, New Zealand
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have recently had a trip to Malaysia and spent a total of 5 nights at the Shangri-La hotel, Kuala Lumpur. The standard of excellence of this hotel is difficult to fault. The staff were helpful and attentive always. The rooms are beautifully appointed with quality furnishings. Breakfast in the Lemon Garden restaurant was of a high standard with plenty... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your fabulous review of our hotel. It is wonderful to know that you have enjoyed your stay with us. I would like to thank you for your compliments on our hotel's facilities and services, especially our restaurants. It was indeed a pleasure to have been of service to... More 

Brighton, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for a few days between business trips round Asia. Excellent service throughout and a beautiful suite. There weren't any views from the room as such, but I think you can probably request this if you want. The staff couldn't be more helpful and friendly and reminded me heavily of the good service you get in Thailand. The food... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us. My team and I are very happy to have been of service to you and certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards,... More 

Canberra
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is a standout hotel for my travels in Asia. Very friendly and well trained staff. The Club floor rooms and other Club facilities are just spot on. Good pool , well equipped gym. A pleasure to visit.

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. I am truly happy to learn from your review that you have enjoyed your stay with us and that our hotel's facilities and services have met your expectations. My staff and I look forward to welcoming you back to the hotel soon. Thank you.... More 

Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Have to say this hotel exceeds any others I have stayed at. Service is 5 star and so are surrounds. Having a drink overlooking the outdoor area, breakfast that is the best ever and just surrounds that are quality made this stay a wow factor for myself and family I travelled with. It will be hard to beat and staff... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your nice review of our hotel. We are pleased to learn that you have enjoyed your stay with us and that you were satisfied with our service. My team and I certainly look forward to welcoming you and your family back to the hotel soon. Thank you. Best... More 

Bathgate, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

The staff at the shangri la Kuala Lumpur made the stay. They were so pleasant and attentive and the rooms were comfortable and clean. We had a horizon room with a great view of the Kuala Lumpur tower. Our deal including use of the horizon club lounge and included free breakfast afternoon tea and cocktails and evening canapés. Lemon grass... More 

Was this review helpful? Yes 3
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your fantastic review of our hotel. I am absolutely delighted to learn of your great satisfaction while staying with us. I would also like to thank you for your compliments on our hotel's facilities and services, especially our staff. Your compliments will certainly spur us on to provide... More 

Manchester
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I wanted to extend my thanks to all the staff at the Shangri La. I have been coming to Malaysia for about 10-11 years now. This hotel is absolutely faultless. The staff are to be highly commended. The staff and quality are second to none. I have not stayed here before but will definitely return. The end of my holiday... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur. We are pleased to know that you were satisfied with our staff and service. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Brisbane, Australia
5 of 5 stars Reviewed 4 days ago NEW

The hotel services, it's staff and the food was all of amazing quality. Enjoyed my time at the Shangri-La Hotel Kuala Lumpur and highly recommend it. The bed was amazing and the service is second to none.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur. We are delighted to learn that you have enjoyed your stay with us and that you were satisfied with our service. My team and I are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.... More 

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