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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,244 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boise, Idaho
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful stay at the Shangri-La. Our room was luxurious with everything we could ask for. Service was wonderful. Location was nice - we had an awesome view of the towers. We would definitely stay again if we are in the area.

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Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Special mention to the reception which was fronted by obliging staff. The decor is slightly dated with heavy accents of dark wood and gold. The pool is small and looks more suited in a condominium development. A huge shame considering the hotel property is dotted with parcels of lush foilage. A bigger pool would do certainly do greater justice. Surprised... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your review of our hotel. We have taken note of your comments regarding the pool and breakfast. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Hong Kong, China
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Good: * Professional and friendly team of front desk staff - offered higher rooms without hesitation when they detected the disappointment in my voice at receiving keys to an extremely low floor room * Hotel is located in close proximity to both the key business districts (short drive from KLCC) and the bustling shopping street of Bukit Bintang The... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. I am glad that you have found our front desk staff friendly and professional. Please be assured that your comments regarding the bathroom have been noted and would be looked into. We look forward to welcoming you back to the hotel soon. Thank you. Best... More 

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I previously stayed at the Shangri-la with my husband and we loved it ,so when we decided to go on a family holiday with our children and extended family this was the only place we wanted to stay, I booked three Horizon Club Executive Rooms for my family and another six Horizon Club Executive Rooms for my extended family. The... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent family holiday in Malaysia. Most of all, I would like to thank you for your compliments on our staff Chef Goh and Zie. Your compliments will certainly spur us on to provide the very best for our guests. My team and I look forward to welcoming you and your... More 

Auckland, Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Keeping it brief - gorgeous hotel, absolutely spectacular staff, wonderful services. We had flowers, chocolates, cakes and fruits delivered as a bonus to our little special event, it really made you feel welcomed. We stayed 6 nights, and everything was perfect. The only part that requires attention is the number of waitresses in the lounge during busy nights, the poor... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia and for your wonderful review of our hotel. I am glad that our facilities and services have met your expectations. We have also taken note of your comment regarding the number of waitresses in the lounge. My staff and I look forward to welcoming you back... More 

edinburgh
Top Contributor
85 reviews 85 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Good location, close to star hill and pubs. Great lounge for evening drinks and nice room with lots of wood. Certainly has the wow factor when you come it and around the lobby and first floor! This is the place to be in KL! Breakfast in the Lounge was well selected and not too busy! The lemon garden looks like... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am very glad to learn from your review that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back... More 

San Francisco, California
Top Contributor
75 reviews 75 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a perfect hotel to splurge on if you'd like to experience five-star service and accommodations. The Shangri-La staff is so friendly, the rooms are luxurious, and every conceivable service is available. Kuala Lumpur has a wide range of hotels, especially in the top-tier category, but the prices are considerably lower than in other Asian cities. By booking a... More 

Was this review helpful? Yes 1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am glad that you have enjoyed your stay with us. We have taken note of your comments regarding the service at the Horizon Lounge. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

Calgary, Canada
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Paid $140USD per night for 3 nights via Expedia. From the pictures on the internet, I thought decor was a little dated and run down. When we got there, the place is great. Room quality is excellent. WIFI is good. There is a hostess that greets you on the red carpet when you arrive. I have only stayed at one... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your fabulous review of our hotel. I am delighted to know that our hotel has exceeded your expectations, especially the fitness facilities. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank... More 

Guangzhou
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The hotel is fine, room are nice although noisy because of the subway, breakfast enormous, nice to stay in the pool and spa too, but you can feel that the staff is pretending, not at the level a 5stars and Shangri La, plus they were a problem with my bill and the staff made as if they could not understand... More 

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Singapore
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Loved - Have a cake in the room waiting because it was my birthday. Seriously the best chocolate cake I've tasted in awhile. - Receptionist gave me a bouquet of orchids which is nice too. - Room with partial view of the towers - Arthur's bar, great drinks and solid live music. - Japanese restaurant has good food and ambience.... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us. We have taken note of your comments regarding your experience at Arthur’s Bar. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur

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