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Shangri-La Hotel Kuala Lumpur

5.0 of 5 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,073 reviews from our community

Traveler rating
    3,029
    777
    195
    41
    31
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717
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (907)
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Rockhampton, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

I would just like to say that our stay at the Shangri-La Hotel Kuala Lumpur was our most enjoyable, comfortable and warm welcoming stay we have experienced. I would recommend this hotel to anyone who would like a home away from home experience with all the trimmings. Also it is well worth spending a little extra for the horizon club.... More

Review collected in partnership with shangri-la.com

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Hue, Vietnam
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed with our two daughters in two rooms at the end of our Asia Trip for a treat. It sure delivered and we were all really impressed with the facilities and the awesome staff. The gym has a great view as well as the pool.

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Hong Kong, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel should get the best hotel in the world award not because of the building or hardware but because of the amazing staff and managers they have. From welcoming at the entrance to checkin at reception, from breakfast at lemon garden to free cocktails in horizon lounge is an amazing experience delivered by very efficient, well trained staff. This... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

If you are going for a short business trip to Kuala Lumpur, then Shangri-La hotel is a perfect choice. Good business center and proper setup for meetings. Many fine restaurant choices for business lunch or dinner.

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Surrey, England
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed in a number of Shangri-la hotels and the Kuala Lumpur hotel did not disappoint. We stayed for 3 nights over new year 2013/14 and it was packed out! This actually worked to our advantage as we were upgraded to an enormous suite - thank you Shangri-la! Although we had specifically booked a room with a view of... More

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Senior Contributor
39 reviews 39 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I regret any other 5 stars I have given, this is the best. Turned up in a downpour, drenched to the bone to be handed a towel, no judging at all. Every member of staff was perfect, polite, helpful and smiling. The room was stunning and we could see the Menara KL! Horizon club was wonderful, breakfast was extensive (dim... More

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Johor Bahru
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Our one night stay at the Shangri-La Kuala Lumpur really left a lasting impression on my family. The moment we arrived we were warmly welcomed and ushered in by a friendly staff to the registration area. We had a room on the 13th floor. When we got to our room it didn't really blow me away although I was happy... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Simply love the bed and pillows . Nice king size bed but room didn't feel small. Liked the fresh fruits they leave in the room. Bathroom with shower stall was nice but not enough light to do make up so I did it near the window. Big movable table mirror provided for this purpose , very thoughtful

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Swanland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A tough and long few days on business made very comfortable by the services of the Horizon Lounge. In fact all hotel services and staff are attentive but not intrusive, polite and personable. The hotel has character and warmth, which is not the case for all international brands. We will certainly return.

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

an excellent place for meetings, special events as well as leisure. attentive, friendly fantastic food, and coffee to go after breakfast! warm and friendly staff with jus the 'right' touch - not overbearingly friendly - just what one would want

Review collected in partnership with shangri-la.com

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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Orbitz, Agoda, Shangri-La Hotels and Resorts, Despegar.com, HotelTravel.com, Venere, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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