I stayed in the two Shangri-La hotels in Penang before some years ago and was disappointed for many reasons, including mouldy smelling and outdated rooms. My expectations in Malaysian Shangri-La hotels were accordingly not very high. Arriving at the KL Shangri-La, we were greeted by an outstanding and professional receptionist. Unfortunately our room had a slight smell of smoke. I... More

Stayed overnight in an Executive Suite (the only one that was available) on May 16-17. Gotta say I expected more. For the way Shangri-La usually present themselves this hotel is probably worth about four stars (and I am not usually very picky when it comes to hotels). Check-in was smooth and quick. We chose a suite for the three of... More

I've stayed at the Shangri-La in Cebu, Philippines, so when we decided on a first family trip to Malaysia, I opted to book with a hotel with the best reviews - Shangri-La Kuala Lumpur. Looking up the meaning of Shangri-La in the dictionary, Merriam-Webster states, "a remote beautiful imaginary place where the life approaches perfection". Take away the word remote,... More

it was my first stay in a Shangri-La hotel. Location is nice, the most of staff looked attentive and well trained. I booked a Horizont Club room. The check in was slow and complicated. I mean the normal check in time at a chain hotel takes 1-2 minutes as they have everything on file. Here I was guided to the... More

Only stayed here one night on our way to Vietnam, but it was a very pleasant stay. We had a view of the Petronas Towers which was great although the windows were a little dirty unfortunately so we couldn't see them all too well. Other than that, it was great. Very clean, great service and nice pool area for after... More

What a delight! After a 6 hour flight delay and a twelve hour flight, this place was just what the weary traveler needed. We have stayed in quite a few hotel chains boasting to be 5 stars, however the Shangri-la Kuala Lumpur, truly surpassed all these. It is not always about the glass bricks, fancy foyer and lily ponds! Here,... More

The Shang is our corporate hotel in KL and we probably have 10-20 staff staying at any one time. I have stayed twice now and both stays have been almost perfect. Rooms are comfortable and well equipped with good attention to detail. One seemningly trivial thing I really liked was that the power/communication module had two plug sockets (British 3... More

This hotel is in a great location with amazing views of the Petronas twin towers. The rooms are fantastic and the hotel provides excellent service. We loved the bar area with the amazing pool and views of the Petronas towers. The shuttle to the main shopping area was also very useful. We would definitely stay again.

We would normally stay in a svc apt. when in KL but this time round after more than 3 weeks of holidaying in Spore, HK and Club Med Cherating, traveling contingent made up of 2 families, consisted of 4 adults and 7 kids we decided to finish of our vacation by staying at the Shangrila KL. We had 3 rooms... More