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Shangri-La Hotel Kuala Lumpur

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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
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Shangri-La Hotel Kuala Lumpur
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4,649 reviews from our community

Traveler rating
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    893
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    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,034)
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1 review
5 of 5 stars Reviewed today NEW

Nice Hotel, near to Petronas tower and Kuala Lumpur Tower, near To Monorail Station, and Jalan Ator Culinary Food, Comfort room, friendly Of crew, Amazing breakfast, Nice swimming pool, luxury lobby, Nice Garden hotel, very excellent hotel.

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Knutsford, United Kingdom
Top Contributor
81 reviews 81 reviews
58 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel ticks most boxes for a city break. We booked a club room which gives access to the club lounge facilities (breakfast, happy hour free cocktails and hors d'oeuvres, comfortable lounge and check-in) which definitely adds to the general enjoyment of the stay. Our room was spacious, comfortable and well decorated. I mentioned a slightly noisy air conditioner and... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia and for rating our hotel as excellent. I am glad to know that you have enjoyed your stay with us. We have also taken note of your comment in the review and look forward to welcoming you back to the hotel soon. Thank you.... More 

Alice Springs, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel provides a quiet, comfortable and peaceful accommodation. All the staff are polite, courteous, knowledgeable and helpful. I have stayed at this hotel frequently for the past 14 years. And, I will continue to stay there during my 3-monthly visits.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for your fantastic review of our hotel. It is wonderful to know that you have enjoyed your stay with us and that you were impressed with our staff. We are very happy to have been of service to you. My team and I look forward to welcoming you back... More 

Johannesburg, South Africa
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is a awesome hotel in a fantastic location, During February 2015 we stayed in the Malaysian Suite for a few days. We actually booked 6 Suites in total. From the front desk staff to the room cleaner's everyone greeted us with a smile and was very welcoming. The rooms were extremely clean and fresh with everything in working and... More 

Was this review helpful? Yes 2
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your fantastic review of our hotel. I am pleased to learn that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on our facilities and services, especially our staff. Your compliments... More 

Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I spent 4 nights at the Shangri-la in KL and from the moment I arrived to the moment I left the service was world class. Everyone from the butler to the concierge to the wait staff was friendly, knowledgeable and went out of their way to be helpful. The food was excellent, the bed was comfortable, the room was spacious... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your nice review of our hotel. I am delighted to learn that you have enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel in '08 and '12, so this review is well overdue! The service was fantastic, rooms clean and functional and the hotel facilities were all top notch. The location was brilliant, close to all the attractions. The staff are all lovely, friendly and efficient. We were directed to various local eateries that we thoroughly enjoyed (Nasa... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trips to Malaysia. I am happy to learn from your review that you have enjoyed your stay with us and that you were impressed with our facilities and services. It was a pleasure to have been of service to you. My staff and I look forward to welcoming you back... More 

Broomfield, Colorado
Top Contributor
136 reviews 136 reviews
96 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights in April with friends. We used the hotel for airport pickup and all worked out well meeting at the airport. We booked a large van however it wasn't that big and the driver spoke zero English once we were guided to the van. Check in went ok, not the smoothest we have had but went ok. The... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am glad that you have enjoyed your stay with us and that you have found our staff friendly and helpful. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager. More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Shangri-La for 3 days before heading up to Langkawi, shopping and seeing some of the sights in the city. It was a beautiful hotel in a fantastic location. The breakfast was epic - such good choice of foods from all over the world. The pool was lovely, and the gym was well equipped. We were at... More 

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur and for your review of our hotel. I am glad that you have enjoyed your stay with us. We have also taken note of your comment in the review and look forward to welcoming you back to the hotel soon. Thank you. Best regards,... More 

san francisco
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was quiet. Room service was very good. Dinner and breakfast in the executive lounge and the restaurant were good. Everything worked. Late checkout to 10PM was 1/2 room rate. Nothing was a problem here. I was impressed.

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Malaysia. I am happy to learn from your review that you have enjoyed your stay with us and that you were impressed with our facilities and services. It was a pleasure to have been of service to you. My team and I look forward to welcoming... More 

Munich, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed 3 nights on the way to the beach. The pick-up service was perfect and we were greeted with flowers for my birthday. The Horizon Club people were friendly, professional and welcoming. The room beautiful and clean, the turn-down service .... The concierge helped a lot before our arrival as well as during our stay. Thank you so much!

Was this review helpful? Yes
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. We are glad that you have enjoyed your stay with us and that you have found our staff friendly, professional and welcoming. My team and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

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