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Mandarin Oriental, Kuala Lumpur

5.0 of 5 Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
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Mandarin Oriental, Kuala Lumpur
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Mandarin Oriental, Kuala Lumpur
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2,537 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oslo, Norway
Contributor
18 reviews 18 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Met with amazing check in experience and the follow up did not fail. Overall, the hotel is a great hotel with professional and friendly staff. Highly recommended both business and leisure! Great location. My choice for KL

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear JanSkjoy Thank you for your kind recommendation of our hotel to other TripAdvisor travelers. It is so pleasing to hear that you were impressed with our services and we are delighted to receive your comments. We look forward to welcome you back when your travels bring you to Kuala Lumpur. Cheers Frank More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very good hotel with professional and friendly staff. Can recommend highly the hotel for business and leisure! Located as well very nicely in the centre - good for meetings, leisure and dining. Will come back soon!

Review collected in partnership with this hotel

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Markus_Hermanek We truly appreciate your commendation of our hotel to other TripAdvisor travelers and look forward to your return soon! Cheers Frank More

Ann Arbor, Michigan
Top Contributor
50 reviews 50 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a fabulous hotel in a fabulous location with a fabulous staff. The room was very nicely appointed, the gym was excellent, the pool area was probably the best I have ever seen anywhere, and the breakfast buffet was amazing. A couple areas for improvement, though. Some of the towels were stained, the carpeting in our room was stained,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear CONAIRAA Thank you for your review titled “Top of the Line” and I am delighted that you were impressed with our staff service, room, gym, pool area and breakfast at Mosaic. My sincere apologies for the stained towels/carpet in your room and we will certainly review the bathroom lighting. You would be happy to know that we are commencing... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great location. Next to the KLCC. Convenient. Located next to good shopping and eating places.hotel itself is very clean and up market.good breakfast buffett and excellent service . Would stay there again anytime.

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Jeffrey C We appreciate your excellent review on our hotel, and look forward to having you stay with us again! Cheers Frank More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As a hotel it's really good. Good location, good rooms, clean and comfortable. However breakfast was somewhat expensive, and the worst of all no free wifi... It was really expensive too if you wanted to buy it (RM 60 a day).

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear maverick97 Thank you for your positive observations on our hotel’s location and rooms. To clarify, Wifi access is unfortunately chargeable for our Deluxe Room guests. However, our Club Room guests enjoy the benefit of complimentary Wifi access. Mandarin Oriental Hotel Group also offers complimentary HSIA for all bookings made via our website including the various packages available on our... More

Contributor
19 reviews 19 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This has been my second stay in this hotel and once again I was totally satisfied. Fantastic service......most comfortable beds and all round excellence. As I arrived early they really assisted in trying to get me a room prepared as I was so tired after a long flight. I can very highly recommend this hotel for service.....great location and everything... More

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear traveldesy It’s a pleasure to welcome you back and I am delighted to hear that you had a fantastic stay with us once again. Thank you for your loyalty towards the hotel and we look forward to your return soon! Cheers Frank More

Melbourne, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent three nights at the Mandarin Oriental in late October in a Club Lounge room. We asked for (and received) a room with a great view of the Petronus Towers (level 18). Our room was clean, well maintained and had an extremely comfortable bed. The Club Lounge serves breakfast, lunch, afternoon tea and evening cocktails, with barely a break... More

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Fiffii We are elated to receive such a positive review on our hotel’s facilities and great service – an endorsement of your outstanding stay with us on this occasion. Thank you for choosing to stay with us and we are delighted to be part of your memorable trip to KL. We look forward to your return for another unforgettable... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Let's put this in perspective, we were there for a family holiday touring KL for a few days. We wanted central, high quality, a pool and good food. The location is awesome the best in KL without a doubt. The rooms are of the highest quality, the service is superb and the restaurants are all good. But the pool is... More

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Vinay B Thank you for your commendation on the hotel’s facilities and superb service. I am glad that you had a relaxing stay with us and look forward to welcome your family back another wonderful experience! Cheers Frank More

Curitiba, Brazil
1 review
4 of 5 stars Reviewed 4 days ago NEW

- Nice hotel, best location possible. - Staf is the best. - Amazing breakfast buffet. - Good room including great tube and good sound system in the bathroom. - Up to six devices internet connected simultaneously per guest. - Concierge service is also good and helpful.

Review collected in partnership with this hotel

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear andrefgfurtado It is pleasing to receive your compliments on our hotel’s facilities and staff service, in particular our Concierge team. My team and I look forward to your return when your travels bring you KL. Cheers Frank More

York, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We only had one night here before flying home. WOW! We could have holidayed by staying inside the hotel. Best room ever. My daughter and I were so delighted. It was also my birthday and the staff suprised me with flowers and cake. This has made up our minds to stay only in Mandarin hotels if possible. Staff were fantastic... More

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear SandieandPeter I am proud to note that you were truly impressed with our service on this occasion. In reference to our Wifi charges, unfortunately it is chargeable for our Deluxe Room guests. However, our Club Room guests enjoy the benefit of complimentary Wifi access. Mandarin Oriental Hotel Group also offers complimentary HSIA for all bookings made via our website... More

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Hotel Summarization (Beta)

What travelers say

  • Petronas Towers(44)
  • Very good(30)
  • Infinity pool(16)
  • Twin tower(15)
  • Club lounge(14)
  • Room service(13)
  • Star hotel(11)
  • Shopping mall(11)
  • Great location(6)
  • Breakfast buffet(5)

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Travelocity, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Mandarin Oriental, Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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