We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mandarin Oriental, Kuala Lumpur

Travelers' Choice award winner
Hotel website
Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Mandarin Oriental, Kuala Lumpur
Professional photos View all
Browse nearby
Mandarin Oriental, Kuala Lumpur
Write a Review

2,872 reviews from our community

Traveler rating
    2,030
    593
    162
    59
    28
See reviews for
496
1,105
172
646
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (541)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2872)
  • Mar-May only
    (803)
  • Jun-Aug only
    (678)
  • Sep-Nov only
    (657)
  • Dec-Feb only
    (734)
All months
1 review
5 of 5 stars Reviewed yesterday NEW

Mandarin Oriental Hotel is the hotel of choice, located in the heart of KL and directly next to Suria KLCC, made my stay easier and convenient. The room is clean and the bed is to die for. The customer service truly shows the hospitality and coming back felt like coming home.

Was this review helpful? Yes 2
Melbourne
Top Contributor
137 reviews 137 reviews
15 hotel reviews
244 helpful votes 244 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

It would be hard to beat the location of this hotel, though my prepaid taxi from the airport had a couple of goes to find the entrance. From start to finish the service was first class. My deluxe city view room was luxurious, clean, attractive and had a wonderfully comfortable bed. I loved the expansive bathroom with separate bath. I... More 

Was this review helpful? Yes 1
Brisbane
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Need to say at the outset that we were on an executive floor that gave us access to the 24th floor club lounge and other perks like free laundry (up to five pieces per day) etc. Fairly fast internet, right next door to Petronas towers, great shopping and a park with a 1.3 KLM jogging/walking track. Gym and pool was... More 

Was this review helpful? Yes 1
Greater London, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

The worst MO hotel I have stayed in. Poor quality of service, unwelcoming rooms, poor facilities. Not told about swimming pool closure until 24 hours prior to arrival. Safe in the room was not working. Someone else's luggage in my room on arrival. Had breakfast in the lobby on the first morning of my stay as the restaurant was too... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
165 reviews 165 reviews
35 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is perfectly located at the bottom of the Petronas towers and KLCC amazing shopping center. You can take a stroll around the park surrounding the hotel. Rooms are nice and spacious and the hotel itself is beautiful but what is truly amazing is the staff. We stayed in our fair share of luxury hotels but I rarely experienced... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear SATH2011 I am truly proud to hear that our colleagues’ warm and genuine hospitality have presented you an unforgettable experience. Harry would be happy to know that you had a fantastic time at our indoor golf facility and we certainly forward to your return for another memorable stay. Thank you for a very positive post. Cheers Frank P Stocek... More 

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Check in experience was amazing . The moment we touched down at the KL International Airport to the awaiting Mercedes to the entrance of the hotel straight to the hotel room was a first class experience . Breakfast was a delightful experience . Spectacular view of the PETRONAS Tower and the musical fountain. Room was clean and comfortable .

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear monisha_00 It is awesome to read of your impeccable check-in experience right from KLIA to our hotel … and that you had an enjoyable stay. My colleagues and I look forward to welcome you back for another great experience soon. Cheers Frank P Stocek General Manager More 

Perth, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Apart from being centrally located and a beautiful hotel, the team of staff throughout the establishment are exceptionally pleasant, friendly and professional. The breakfast in Mosaic each morning of the conference was a wonderful way to start the day. The Conference facilities easily handled our large cohort of around 400 pax and other than an unfortunate inconsistency with the available... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Trent B Thank you for sharing your experience on TripAdvisor. I am glad that you had an enjoyable stay and your feedback will certainly motivate our colleagues in our mission to delight and satisfy our guests. In reference to the Wifi access in the conference room, my sincere apologies for the challenges you had encountered and rest assured that... More 

hong kong
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at Mandarin Oriental Kuala Lumpur for 3 nights in mid-May. The cab took about an hour to reach the hotel from KL International Airport. Check-in was a breeze and we were assigned an upper level room. The room is quite large, measures at least 30 ft X 15 ft which includes a sizeable bathroom with both bathtub and a... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ocaappccoo Thank you for sharing such a detailed description of our hotel and it is a pleasure to read that you enjoyed your stay overall. My sincere apologies for the broken shower tap and aircon temperature control which our Director of Engineering had addressed. In reference to the availability of a door for the bathroom, you would be happy... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

live up to its name as a top notch 5 star hotel. Great location and excellent service rendered by its staff. rooms are well appointed. we were greeted and felt very welcome by the staffs. We ordered room service and were pleasantly surprised by the food warmer provided and a dinning table set up by the staffs. fantastic

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear kelvino645 Thank you for such an encouraging review which will be shared with the whole team! It is a pleasure to receive your compliments on our excellent service and we look forward to your return for another fantastic experience. Cheers Frank P Stocek General Manager More 

Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel features fine service, 5-star accommodation and excellent food, as expected of a property in this class. Located next to Kuala Lumpur City Centre, you can't get closer to KL's vibrant downtown attractions. WiFi was a problem in the conference hall but not elsewhere. Fitness centre and sauna have been relocated during renovations but this adds minimal inconvenience. Quiet,... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Rosnlan I am happy to know that we met your expectations in terms of fine service, comfort, food and location. Our staff would be thrilled to receive your commendation. In reference to the Wifi access in the conference room, my sincere apologies for the challenges you had encountered and rest assured that our Director of IT&T had addressed the... More 

Hotel Review Summarization

What travelers say

  • Petronas Towers(34)
  • Very good(23)
  • Club lounge(12)
  • Twin tower(12)
  • Star hotel(11)
  • Infinity pool(9)
  • Room service(9)
  • Shopping mall(7)
Questions? Get answers from hotel staff and past guests. Ask a question

1,688 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1227)
Viewed
Room/suite (330)
Viewed
Dining (125)
Viewed
View from room (121)
Viewed
Pool/beach area (110)
Viewed
Bathroom (95)
Viewed
Hotel & grounds (135)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
2:16
Videos (1)
Viewed
Other (307)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (411)
Viewed
Adult Pool (12)
Viewed
Amenities (44)
Viewed
Children's Pool (5)
Viewed
Club Suite (93)
Viewed
Deluxe City View Room (29)
Viewed
Park Suite (54)
Viewed
Restaurants and Bars (119)
Viewed
The Hotel (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Dining (17)
Viewed
Business center/function rooms (3)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities