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Mandarin Oriental, Kuala Lumpur

5.0 of 5 Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
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Mandarin Oriental, Kuala Lumpur
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Mandarin Oriental, Kuala Lumpur
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2,653 reviews from our community

Traveler rating
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1,023
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Switzerland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed three nights even though I learned from Trip Advisor that the pool was out of service and Mr Stocek the manager had assured me of complimentary alternative arrangements. I would have gone to Shangri-La but my partner is a huge fan of Mandarin Oriental having stayed in several. Have to say this one did disappoint even him. Various issues... More 

Was this review helpful? Yes 2
Leicestershire, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Ahead of our stay, my husband informed the hotel we would be there for our honeymoon, and asked if there were any special arrangements that could be made. Upon arrival we were greeted by Douglas, the hotel's guest service executive, who informed us that he had already arranged a special room for us, and was available throughout our stay for... More 

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Julia s It’s marvelous that you and your husband enjoyed the special honeymoon arrangements which Douglas had prepared for your stay with us. I will convey your appreciation to Douglas and our team who would be thrilled to know that they had provided you with an unforgettable experience on this occasion. We look forward to the pleasure of welcoming... More 

Tokyo
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As an avid TA reader, I often base my decisions on where to stay in a foreign city based on the reviews here. So when I saw that this property was the 2nd best hotel in KL according to TA, I promptly booked a room. It was over the NYE period and we booked a Club Twin Tower View room.... More 

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear TokyoKiwi87 I am sorry to learn of your less than satisfactory stay with us on this occasion. My sincere apologies for the inconveniences and I am pleased to share that guests in our Park View Rooms will enjoy a clear spectacular display of the fireworks in the park. In addition, you would be happy to know that we will... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We decided to upgrade for a nominal charge to a Club Room. We are so glad we did! Having stayed in a range of hotels with Club facilities before, this was by far the ultimate in every way. The room was beautifully appointed with sensational views of Petronas Towers. The level of service and quality of food and beverages in... More 

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Shaz B It is gratifying to receive your glowing praises on our Club Lounge which is regularly cited for its ambience and superlative service. Your feedback will certainly motivate our colleagues to the highest level. Thank you for staying with us and we look forward to the pleasure of welcoming you back for another unforgettable stay on our Club... More 

Arlington, Virginia
Top Contributor
163 reviews 163 reviews
52 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just finished a four-night stay at this well-located property. In terms of location, you cannot ask for more: it is a literal stone's throw away from the Twin Towers and the mall located at its base, with access to the light rail. This places you in the center of Kuala Lumpur and well-suited to get around, as well as shop... More 

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear RPH80 Thank you for letting us know about your recent stay. I am happy that you enjoyed your stay overall and appreciate your special mention on our Concierge service. My sincere apologies for the inconsistent housekeeping service and inconvenience you had encountered due to our on-going renovations. Rest assured that the hotel is taking all steps to minimize any... More 

London
Top Contributor
89 reviews 89 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This really is a lovely hotel in KL. The staff are friendly and helpful, especially around the pool! The rooms are beautiful. The only downside is that it's not within walking distance of any decent restaurants. However you can hop in a cab to everywhere nearby, so it's perfect for a few days.

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Georgie T Thank you for an excellent description of our hotel and we certainly look forward to welcome you back for another wonderful experience in KL. With best regards Frank P Stocek General Manager More 

Bangalore
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent location overlooking the Petronas towers, great service, spacious rooms. Excellent customer care. On my birthday i happened to stay there and got a pleasant surprise of a cake and wine in my room. This is what differentiates Mandarin Oriental from others. The restaurants have a good spread and authentic in taste. A good experience.

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear SMNS It’s marvelous that you enjoyed your stay and our restaurants’ offerings. Our colleagues would be thrilled to know that they have provided you with an unforgettable birthday experience on this occasion. We hope to see you back here soon! With best regards Frank P Stocek General Manager More 

Sydney, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Mandarin Oriental KL is in one of the best spots for a short visit to KL right beside KLCC but be aware that it is currently doing some renovations to the pool and gym which means you can only swim at A sister hotel nearby. Hotel is about 15-20 years old and generally in good condition. Breakfast buffet is excellent.... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Michael O It is a pleasure to receive your constructive feedback and we greatly appreciate your compliments on our staff service and buffet breakfast at Mosaic. Our on-going renovations for our spa, gym and pool are scheduled to unveil a new interior design reflective of the Mandarin Oriental brand in June 2015. In addition, our guestroom renovation project will... More 

Hanoi
1 review
5 of 5 stars Reviewed 1 week ago

Our one night stay was very pleasant and comfortable. We were assigned to a corner room which has the best view of the park and the Twin Towers. The icing to the cake was when the Recognition Team - Azian, Yumi and Douglas planned a surprise for my husband as it was his birthday. An awesome experience entirely delivered by... More 

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear shalovestotravel It is awesome that your husband enjoyed the surprise arrangement. I will convey to Azian, Yumi and Douglas who would be thrilled to know that they had provided your husband with an unforgettable experience on this occasion. We look forward of welcoming you and your husband back to your ‘home’ in KL! Cheers Frank P Stocek General Manager More 

Seoul, South Korea
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a wonderful stay at this nice property for 4 nights My room, Club Executive Park View Room was spacious and comfortable. Every staff was so kind and always smiling at us. Especially, the staff of the club lounge offered the excellent service. I would love to appreciate them. Also,most of club lounge food was good and delicious. I... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear jung00nm It’s superb to know that you and your wife had a wonderful experience, and enjoyed our Club Lounge which is regularly cited for its ambience and superlative service. Your positive observations on our staff service, spa treatment and limousine transfer will certainly motivate our staff to the highest level. Thank you for your high recommendation of the hotel... More 

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Hotel Summarization (Beta)

What travelers say

  • Petronas Towers(44)
  • Very good(30)
  • Infinity pool(16)
  • Twin tower(15)
  • Club lounge(14)
  • Room service(13)
  • Shopping mall(11)
  • Star hotel(11)
  • Great location(6)
  • Breakfast buffet(5)

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Expedia, Booking.com, Hotels.com, Despegar.com, Travelocity, Odigeo and Tingo so you can book your Mandarin Oriental, Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
#6 Romantic Hotel in Kuala Lumpur

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