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Mandarin Oriental, Kuala Lumpur

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Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
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Mandarin Oriental, Kuala Lumpur
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Mandarin Oriental, Kuala Lumpur
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2,751 reviews from our community

Traveler rating
    1,945
    566
    156
    57
    27
See reviews for
477
1,063
169
603
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (516)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2751)
  • Mar-May only
    (681)
  • Jun-Aug only
    (678)
  • Sep-Nov only
    (657)
  • Dec-Feb only
    (735)
All months
1 review
3 of 5 stars Reviewed yesterday NEW

This is our second visit to KL. We chose MOKL over Ritz Carlton this time because of location. Overall hotel is good however, the room (facing Petronas Tower) is dated and definitely needs a refresh. Wifi was subpar for MO standard. We did not use the pool because of renovation and have to be bused to another hotel (that was... More 

Review collected in partnership with this hotel

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geneva
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you are looking for a good location, there is no better one. Next to the Petronas Towers and a huge shopping mal, you feel in the very heart of where it all happens. Outstanding are the service, communication skills of the team, their ability to act quickly and resolve problems (we left one piece of luggage behind in our... More 

Was this review helpful? Yes 2
Jeddah, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have came on march 15 as a honeymooner and i am thrilled with the reception and welcoming especially with the front desk and special thanks to Douglas the guest recognition executive for arranging our room with roses and chocolate and nice note he left on bed and we stayed in 11 floor and with good view on twin towers.

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Khalidwooow It is our pleasure to hear that you had an amazing honeymoon stay and Douglas would be thrilled to know that you enjoyed the special arrangement on this occasion. Thank you for staying with us and we look forward to the welcome you back for another memorable stay in the not too distant future. With best regards Frank... More 

Haverhill, United Kingdom
Top Contributor
103 reviews 103 reviews
40 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We used this hotel for a weekend break from Singapore. The location was great enabling us to explore the area around the Petronas Towers as well as easy access to the MRT to get to other areas such as Chinatown etc. The service was excellent and the staff really seemed to care. The room was a little traditional in the... More 

Was this review helpful? Yes 3
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear CambridgeClimber I am most pleased to receive your compliments on our hotel facilities and staff service on this occasion. My sincere apologies for the chargeable Wifi access and I would like to share that we do have two options for obtaining free HSIA in our hotel. Guests who stay on our club floors or suites receive complimentary internet access.... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The stay at Mandarin Orientel Kuala Lumpur for one night was the best stay ever. The room rate was fair and we got a room with twin-tower-view. The check-in was great, very friendly, quick and helpful. All the other staff at the hotel was also great and professional, especially Douglas from the reception. The room was big and comfortable. Unfortunately... More 

Was this review helpful? Yes 3
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Andreas I am delighted that you had a superb stay and appreciate your commendation on Douglas’ service. Our Level 3’s spa, gym and pool areas are scheduled to unveil a new interior design reflective of the Mandarin Oriental brand in June 2015. I believe you will find the new facilities to be delightful luxurious upgrades to our hotel. My... More 

Singapore, Singapore
Top Contributor
90 reviews 90 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Mandarin Oriental, Kuala Lumpur is the perfect place to reside whether for business or pleasure. This hotel is located adjacent to the world-famous Petronas Twin Towers, overlooking a lush 50-acre park. Its prime location within Kuala Lumpur City Centre is linked by a direct walkway to the Suria KLCC. Air-conditioned walkways also link the hotel to Star hill Gallery,... More 

Was this review helpful? Yes 3
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear MV1888 We certainly appreciate your fantastic review on our hotel facilities and service. It is wonderful to know that you enjoyed the hotel’s strategic location and surrounding tourist attractions on your recent stay. We look forward to your return soon for another luxurious experience. Cheers Frank P Stocek General Manager More 

Munich, Germany
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Mandarin Oriental is a very charming hotel situated in the center of Kuala Lumpur. The service is excellent. I would like to highlight that the Restaurants in the hotel are extraordinary. The chinese restaurant provides authentic cantoneese cuisine in a very tasteful furnished ambience. The Grill is excellent as well. If you choose the 24th club lounge floor you... More 

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear SEATRAV505 Greetings from sunny Kuala Lumpur. Thank you for your glowing commendation on our restaurants, ie Lai Po Heen and Mandarin Grill as well as our Club Lounge which is regularly cited for its ambience and superlative service. We are delighted that you had a superb stay and look forward to your return soon. Cheers Frank P Stocek General... More 

Kuala Lumpur
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was nice except that theyre having some renovation and we were unable to use their pool, we were informed when we were already checked in and about to go to the pool. Try their dim sum at their chinese restaurant!

Review collected in partnership with this hotel

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Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear bitreaz Thank you for your feedback and I am sorry to note of your disappointment on our pool closure. Our on-going renovations on Level 3’s spa, gym and pool areas are scheduled to unveil a new interior design reflective of the Mandarin Oriental brand in June 2015. My sincere apologies for the inconvenience you had encountered on your recent... More 

Shizuoka Prefecture, Japan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I stayed the hotel to celebrate my wife's birhtday, All arrangement was good and perfect. She was so happy to stay the hotel. the restaurant was good also (Mandarin Grill) and the cake which they prepared as birthday cake also nice.

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Suzuki43 Greetings from sunny Kuala Lumpur. I am delighted to hear that you and your wife enjoyed the special birthday arrangement which our Mandarin Grill colleagues had arranged on this occasion. We look forward to welcome you back for another unforgettable stay in the near future. With best regards Frank P Stocek General Manager More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my favourite hotel in all of Kuala Lumpur. The staff is beyond professional, and the service far exceeds that of a 5-star hotel. Special mention to the amazing Porter/Bellhop team. I have yet to stay in this hotel and experience their rooms (Something I wish to remedy soon), but visit and dine here often, and every time I... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear yukaeshi Thank you for your gracious praises on our staff service and in particular, your special recognition on our Porters/Bellmen. I am sorry to note of your feedback on Mandarin Grill and would appreciate your constructive feedback (via email to: mokul-gm@mohg.com) for us to improve our service level. It is our pleasure to be of service and we look... More 

Hotel Review Summarization

What travelers say

  • Petronas Towers(42)
  • Very good(26)
  • Twin tower(13)
  • Infinity pool(13)
  • Club lounge(12)
  • Star hotel(11)
  • Room service(11)
  • Shopping mall(10)
  • Breakfast buffet(5)
  • Great location(4)
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Hotel & grounds (135)
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Adult Pool (12)
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Amenities (44)
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Children's Pool (5)
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Club Suite (93)
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Deluxe City View Room (29)
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Park Suite (54)
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Restaurants and Bars (119)
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The Hotel (55)

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Dining (17)
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Hotel & grounds (13)
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Other (7)
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