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All 254 Kuala Lumpur hotels

Mandarin Oriental, Kuala Lumpur

5.0 of 5 Hotel   |   Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
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Ranked #3 of 254 hotels in Kuala Lumpur
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2,078 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I've stayed at Mandarin Oriental in other cities and they have always impressed me. This one in KL is in a great location next to the towers, 2 malls and central to all the sites around the city. The pool, spa and fitness center are great. The oriental club upgrade has an excellent food and beverage selection.

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Price1978 It’s wonderful to know that you found our hotel strategically located and enjoyed our hotel’s facilities, in particular our Club Lounge which is regularly cited for its ambience and superlative service. Thank you for your support towards our Mandarin Oriental Hotels and we look forward to have you back with us again! Kind regards Frank P Stocek General... More

Berkshire
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are staying in Singapore for a few weeks and decided to visit KL for a couple of days, staying at the Mandarin as it was immediately opposite the Petronas Towers. What a beautiful place it is! We booked into a Club room, so there was no need to worry about hunting for food and drinks (free flowing beverages and... More

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear BerkshireEP It’s great to note that you had a fantastic stay with us and enjoyed our hotel’s facilities, in particular our Club Lounge which is regularly cited for its ambience and superlative service. We look forward to welcome you back for another fantastic stay! Kind regards Frank P Stocek General Manager More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Mandarin Oriental Kuala Lumpur is fantastic, I was taken away with the grand entrance of the hotel, the modern decor of the rooms which are spacious and charming. The view from the infinity pool is stunning and the outdoor Jacuzzi is just what you need after a day hitting the malls of KL.The breakfast buffet is out of this... More

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear TimCastle27 Thank you very much for a “10/10” 5-star review. We are truly delighted that you were impressed with our hotel’s facilities and enjoyed our buffet breakfast spread at Mosaic. Your feedback will certainly motivate our staff to delight and satisfy our esteemed guests. We look forward to welcome you back for another seamless stay. Kind regards Frank P... More

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is great. Location is by the KLCC. Taxis were easy access to anywhere in the city. We had a corner room with the tower view. So nice! Lai Po Heen restaurant has great food. Durian desserts! Staff was helpful. Internet is expesive, but one fee cover several devices.

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear dmath35489 It’s pleasing to know that you had a great stay and enjoy our signature Durian pancake at Lai Po Heen Restaurant. We appreciate your kind compliments on our staff service and would like to share that our hotel provides by far, the highest level of bandwidth in the city and once logged in, you may use up to... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Mandarin Oriental Kuala Lumpur has been a hit and miss in terms of the product, whereas the service has been better and almost a good reflection of what we know Mandarin Oriental to be known for. I am a frequent guest here and encountered many problems with the product. From cracked rusty mirrors in the bathroom, old chipped tables... More

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear BrownOstrichBag Thank you for sharing your observations on TripAdvisor. I sincerely regret to note your less than satisfactory stay with us and your comments on our guestroom furnishing and your room move. My sincere apologies for the inconvenience you had encountered and rest assured that our management team had looked into the issues you had raised and every effort... More

Au, Austria
Top Contributor
100 reviews 100 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for 3 days, the staff are super nice even the driver, he picked me up from the airport and we had a very fun conversation whil driving to the hotel. my room located on 14th floor and it looks straight to the twin tower, the view is amazing

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Justine P We are delighted that you had an enjoyable stay and look forward to the pleasure of your return in the near future. Kind regards Frank P Stocek General Manager More

Buenos Aires, AR
Contributor
15 reviews 15 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It is a Mandarin Oriental and it honours the chain reputation, This hotel is really well located to visit downtown Kuala Lumpur. It is just in front of Petronas Towers and beside the mall. THe room design is very modern, it has a great infinite pool overlooking the city and a decent number of restaurant options however if you want... More

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Patricio L Thank you for your very positive review and kind recommendation of the hotel to other travelers. We are delighted that you enjoyed your stay and found our location convenient. We look forward to the pleasure of welcoming you back to the hotel again. Kind regards Frank P Stocek General Manager More

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We made a quick stop in Kuala Lumpur and decided to stay at the Mandarin due to its prime location. The hotel did not dissapoint. The rooms where good with great amenities. This hotel is all about the location ,we stayed on the 29th floor and we were impressed by the view of the petronas they are just astonishing !... More

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Jose C It’s great to know that you were impressed with the hotel’s prime location, facilities and surrounding sights. My team and I appreciate that you enjoyed your stay and look forward to the pleasure of welcoming you back! Kind regards Frank P Stocek General Manager More

Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was staying in KL as one of the models in preparation for the 2014 Kuala Lumpur Fashion Week, and I cannot express how happy I was to discover that there is a Mandarin Oriental in Malaysia. For as long as I can remember, I have never failed to receive great service while staying at any of the MO hotels.... More

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear DaniellePhilomena Thank you for the wonderful review. It is so rewarding to know that you were well taken care of during your stay with us and that you enjoyed your stay, in particular our Spa and Mandarin Grill. We look forward to your return soon for the KL Fashion Week 2014. Kind regards Frank P Stocek General Manager More

Kuala Lumpur, Malaysia
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed at the MO for a family wedding as it was convenient & practical from a logistical point of view. my experience at the MO started with a less than positive note when there was a slight hick-up at the check-in counter. normally I would've dismissed these sort of things, but since its the MO, I decided to be... More

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ahmad shazerain z I am most concerned to note of your less than satisfactory stay with us and your observations have been shared with our managers to improve our service level. My sincere apologies for the negative impression reflected on this occasion and rest assured that our management team had looked into the issues you had raised and every... More

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Hotel Summarization (Beta)

What travelers say

  • Petronas Towers(44)
  • Very good(30)
  • Infinity pool(16)
  • Twin tower(15)
  • Club lounge(14)
  • Room service(13)
  • Star hotel(11)
  • Shopping mall(11)
  • Great location(6)
  • Breakfast buffet(5)

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kuala Lumpur
#2 Romantic Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Kuala Lumpur Mandarin

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