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All 253 Kuala Lumpur hotels

Mandarin Oriental, Kuala Lumpur

5.0 of 5 Hotel   |   Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
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Ranked #3 of 253 hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed yesterday
BrownOstrichBag London, United Kingdom
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The Mandarin Oriental Kuala Lumpur has been a hit and miss in terms of the product, whereas the service has been better and almost a good reflection of what we know Mandarin Oriental to be known for. I am a frequent guest here and encountered many problems with the product. From cracked rusty mirrors in the bathroom, old chipped tables... More

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Au, Austria
Top Contributor
94 reviews 94 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for 3 days, the staff are super nice even the driver, he picked me up from the airport and we had a very fun conversation whil driving to the hotel. my room located on 14th floor and it looks straight to the twin tower, the view is amazing

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Justine P We are delighted that you had an enjoyable stay and look forward to the pleasure of your return in the near future. Kind regards Frank P Stocek General Manager More

Buenos Aires, AR
Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It is a Mandarin Oriental and it honours the chain reputation, This hotel is really well located to visit downtown Kuala Lumpur. It is just in front of Petronas Towers and beside the mall. THe room design is very modern, it has a great infinite pool overlooking the city and a decent number of restaurant options however if you want... More

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Patricio L Thank you for your very positive review and kind recommendation of the hotel to other travelers. We are delighted that you enjoyed your stay and found our location convenient. We look forward to the pleasure of welcoming you back to the hotel again. Kind regards Frank P Stocek General Manager More

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We made a quick stop in Kuala Lumpur and decided to stay at the Mandarin due to its prime location. The hotel did not dissapoint. The rooms where good with great amenities. This hotel is all about the location ,we stayed on the 29th floor and we were impressed by the view of the petronas they are just astonishing !... More

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Jose C It’s great to know that you were impressed with the hotel’s prime location, facilities and surrounding sights. My team and I appreciate that you enjoyed your stay and look forward to the pleasure of welcoming you back! Kind regards Frank P Stocek General Manager More

Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was staying in KL as one of the models in preparation for the 2014 Kuala Lumpur Fashion Week, and I cannot express how happy I was to discover that there is a Mandarin Oriental in Malaysia. For as long as I can remember, I have never failed to receive great service while staying at any of the MO hotels.... More

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear DaniellePhilomena Thank you for the wonderful review. It is so rewarding to know that you were well taken care of during your stay with us and that you enjoyed your stay, in particular our Spa and Mandarin Grill. We look forward to your return soon for the KL Fashion Week 2014. Kind regards Frank P Stocek General Manager More

Kuala Lumpur, Malaysia
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

we stayed at the MO for a family wedding as it was convenient & practical from a logistical point of view. my experience at the MO started with a less than positive note when there was a slight hick-up at the check-in counter. normally I would've dismissed these sort of things, but since its the MO, I decided to be... More

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Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ahmad shazerain z I am most concerned to note of your less than satisfactory stay with us and your observations have been shared with our managers to improve our service level. My sincere apologies for the negative impression reflected on this occasion and rest assured that our management team had looked into the issues you had raised and every... More

Phuket, Thailand
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We had a great stay at Mandarin Oriental, we were at the 20th Floor and the view was amazing.. I would say it was value for money even through it was expensive and compared to the other hotels we looked at. Breakfast at Mosaico was excellent and we enjoyed our stay, will return again on our next visit to Malaysia.

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Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ratnawick We are delighted that you had a great stay and enjoyed your breakfast at Mosaic. We look forward to the pleasure of welcoming you back to the hotel when your travels bring you back to Malaysia. Kind regards Frank P Stocek General Manager More

Suzhou, China
Contributor
19 reviews 19 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The gym says it all with some cybex strength machines that are over 15 years old and look very out of place in a mandarin oriental! At least the treadmills are new. The guest rooms feel their age but are comfortable. The good points are the new mattresses, free wifi, illy coffee machines and bathroom accessories. The weak points are... More

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Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear dora100explora Thank you for sharing your experience on TripAdvisor and my sincere apologies for the noise disturbances you had encountered from our air-conditioning system and guest elevators, areas which we will address for improvement. In reference to your comment on our guestroom, I would like to share that the hotel has commenced our guestroom renovation project which will progress... More

Tel Aviv
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best hotels I have ever stayed in. It's not cheap but the value for money is outstanding, probably the most accessible Mandarin Oriental on the planet. The staff is very helpful, the food selection is great, the location at the heart of KLCC is perfect, and the view from my room on the 26th floor... More

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Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear AmirTibon We are honored to be on your list of best hotels and are delighted that you had a fabulous stay with us. Concerning the provision of complimentary WiFi service, I would like to share that due to the high costs of quality bandwidth in Kuala Lumpur, most hotels charges for WiFi accordingly. Guests who choose to stay on... More

Milan, Lombardia, Italy
Top Contributor
60 reviews 60 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Mandarin, as often happens, represents the quintessential experience when we talk about refinement. All the derails are precious additions to an already splendid and elegant context. The rooms are big and beautifully furnished Breakfast at Mosaico, is simply a feast, an amazing variety of food, freshly prepared. The outside swimming pool, together with the gym are an important plus..

Was this review helpful? Yes
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Andrea R Thank you for an elegant description of our hotel and I am delighted that your enjoyed our facilities, in particular our all day dining restaurant, Mosaic. I look forward to the pleasure of welcoming you back for yet another memorable stay with us! Kind regards Frank P Stocek General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Petronas Towers(44)
  • Very good(30)
  • Infinity pool(16)
  • Twin tower(15)
  • Club lounge(14)
  • Room service(13)
  • Star hotel(11)
  • Shopping mall(11)
  • Great location(6)
  • Breakfast buffet(5)

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Kuala Lumpur Mandarin

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