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Mandarin Oriental, Kuala Lumpur

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Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
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1 room 1 guest
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Mandarin Oriental, Kuala Lumpur
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3,105 Reviews from our TripAdvisor Community

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Traveler rating
    2,196
    649
    172
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    28
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554
1,172
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (587)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (3105)
  • Mar-May only
    (820)
  • Jun-Aug only
    (894)
  • Sep-Nov only
    (657)
  • Dec-Feb only
    (734)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW

We celebrated our first year wedding anniversary at MO KL and Ms Akiko and her Guest Recognition Team prepared a wonderful surprise for us! The customer service is great and the staff are very attentive to our needs. We have made reservations for our next stay already! Great job MO and a very special thanks to Ms Akiko and her... More 

Was this review helpful? Yes 1
Jersey Channel Islands
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed today NEW

Our room had amazing views directly opposite the Petronas towers,though it was a little cramped with the added rollaway bed for our daughter. Breakfast included Chinese,Malay and European food,huge selection. The pool has good city views and was a nice place to relax. The Chinese restaurant was really good,especially the duck pancakes! I think the terrace was being refurbished whilst... More 

Was this review helpful? Yes 1
Singapore
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I checked into Mandarin Oriental after hurting my knee at a sporting event, so I was limping into the hotel with my suitcase. It was disappointing that no staff at the lobby offered to help me with my bag nor to offer me assistance with check in. After checking in, I asked for an ice pack to be sent to... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a gorgeous property in the central business district of KL. Its a very large full service establishment with gorgeous landscaping and decorations in the lobby. Rooms are spacious and comfortable.

Was this review helpful? Yes 1
Barcelona
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Grand hotel. Unforgettable location which affords a spectacular view of the city and its international center, the Twin Towers. Quality of services offered and professionalism of its employees. We stayed in a Club Room and offers additional services such as breakfast, afternoon tea, lunch and afternoon cocktail in a beautiful lounge on the 24th floor. The pool is fantastic: you... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Kuching, Malaysia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fresh Fruits in the Room everyday! Speedy Front Desk Service! Accommodating Concierge Service! Satisfying Breakfast! That's sums up my experience with Mandarin Oriental. The best experience with this property was their attention to the need of the hotel guests. One of the guests needed a wheelchair to attend a dinner function at the Malaysian Petroleum Club, with just one phone... More 

Was this review helpful? Yes 1
Heswall, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A very nicely located hotel with excellent service and spacious well furnished rooms decorated in style. It is next to the KLCC so shopping and other amenities are just next doors. Easily one of the best hotels I have stayed in. The staff went out of their way to make my stay comfortable. Only one gripe, I hope more and... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Dr-Somdutt-Prasad I am happy to note of your glowing praises which will certainly motivate our colleagues further in our mission to completely delight and satisfy our guests. As mentioned in previous management response, Wifi charge is applicable for our Deluxe Room guests. Guests who stay on our club floors or suites receive complimentary internet access. Alternatively, Mandarin Oriental Hotel... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed here with my wife few times since 2011 and enjoyed our stay very much. Every time we come back we even find improvement. It is a great and convenient place to stay in the heart of Kuala Lumpur city center while enjoying beautiful views of the pretty KLcc park and KL sky scrappers and you can enjoy these... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear hesham429 It was a pleasure to welcome you back and to receive such a wonderful review from you. I am truly happy to hear that you had a most enjoyable stay with us again. Thank you for your loyal support towards our hotel and we appreciate your compliments on our hotel’s facilities and F&B outlets. Our colleagues, especially our... More 

Paphos, Cyprus
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for 4 nights and it a great location as next to Petronas Towers and KLCC shopping Centre, also has close links to LRT underground. Hotel was great and well appointed, go for the club benefits as this allows free laundry as well! The club lounge is open until 11pm and the staff could not be more helpful,... More 

Was this review helpful? Yes 1
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear cyprusmartin67 Thank you for your positive post and it is rewarding to receive your compliments on our Club Lounge which is regularly cited for its ambience and superlative service. I am also thrilled to hear that you had the privilege to experience our Aziamendi 88, a pop up restaurant promotion held at our Mandarin Grill during your stay with... More 

Singapore, Singapore
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have not stayed here for more than 10 years. I was back this month and was presently surprised that the room and restaurant are still very well kept and fresh, not stale like some others of this age. The service is still great!

Was this review helpful? Yes 2
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear waikong It was a pleasure to welcome you back and I truly honoured to receive your positive feedback on our hotel and service. We greatly value your patronage and hope to see you more often in the near future. Cheers Frank P Stocek General Manager More 

Hotel Review Summarization

What travelers say

  • Petronas Towers(34)
  • Very good(23)
  • Club lounge(12)
  • Twin tower(12)
  • Star hotel(11)
  • Infinity pool(9)
  • Room service(9)
  • Shopping mall(7)
Questions? Get answers from hotel staff and past guests. Ask a question

1,774 photos of this hotel

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Pool/beach area (115)
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Hotel & grounds (138)
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Room/suite (343)
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Bathroom (100)
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View from room (127)
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Dining (125)
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Family/play areas (2)
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Business center/function rooms (1)
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2:16
Videos (1)
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Other (360)

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Adult Pool (12)
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Amenities (44)
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Children's Pool (5)
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Club Suite (93)
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Deluxe City View Room (29)
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Park Suite (54)
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Restaurants and Bars (119)
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The Hotel (55)

Management photos: Courtesy of the property manager

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Pool/beach area (1)
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Dining (18)
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Room/suite (9)
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Hotel & grounds (13)
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Business center/function rooms (3)
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Other (7)
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