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All 262 Kuala Lumpur hotels

Hotel Istana

4.5 of 5 Hotel   |   73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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73%
Ranked #38 of 262 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 2 weeks ago
Gwen T
  • Reviews (1,872)
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1,872 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (444)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
There are newer reviews for Hotel Istana
See the most recent reviews
1 review
4 of 5 stars Reviewed 2 weeks ago

Express check in with complimentary welcome drink from Ms. Nicole. Room is clean. Room temperature is slightly low and no way to control it. The water is clean in the bathroom but not hot enough. The breakfast come in many varieties. Malay style, Indian style, Chinese style and Western style. The coconut milk fragrance rice is exceptionally good. Do not... More

Was this review helpful? Yes 1
Kish Island, Iran
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good points : specious rooms , friendly staff, yummy breakfast (mostly oriental ) , good location Bad points : worn out furnitures and bath service , no wifi in room( only available in lobby ) , no TV Channel to show World Cup Totally the hotel is not a 5star type .

Was this review helpful? Yes 2
Visakhapatnam, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

hi friends i am sandeep recently i visited hotel istana international kaula lumpur, hotel is very good breakfast is excellent in the basement they have an indian restaurant named: trishna restaurant food is good but water bottle they provide is 200 ml pet bottle which is more costly then food items which they have to change, chilly chicken with nan... More

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adelaide
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The initial impression when you walk in is one of grandeur and warmth coming from the lobby and the staff. An older style hotel that is well located for all of kl's attractions. We had a room on the 16th floor with a view of the city. The rooms are quite spacious , the bathroom is a good size but... More

Was this review helpful? Yes 2
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for taking the time to post your comments. Please accept my sincere apologies for any inconvenience caused and I am pleased to say that we are in the process of upgrading our facilities for new TVs, safes and Wi-Fi for the entire hotel in the initial stages. There are plans in place to refurbish the entire... More

Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are repeat guests and this 8 day stay did not let us down. Upon arrival we had a glitch re our room allocation. Front desk were more than accommodating, the day manager understood our concerns and was sensitive to our needs. A huge thank you. The staff are excellent, nothing too much bother. As is usual loved the Lobby... More

Was this review helpful? Yes 3
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for your kind comments and highlighting positively on our services and the staff. I am glad that you had an enjoyable and memorable stay at The Hotel Istana and in KL. As you have correctly pointed out, we are currently upgrading our facilities for TVs, safes, plumbing works and Wi-Fi for the entire hotel. We look... More

merseyside
Contributor
18 reviews 18 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a 3 star hotel the rooms are a little tired but the staff and food make up for that everyone is so helpful I would stay here again we stayed on the 19th floor in a club room but it was a suite,when we arrived we got room service this was about 11pm and nothing was to... More

Was this review helpful? Yes
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for your kind comments of staff and services. It is greatly appreciated. Please note we are also currently upgrading our facilities for TVs, safes and Wi-Fi for the entire hotel. Please do not hesitate to contact me for any further assistance. Clement Paul Hotel Manager Email : clement@hotelistana.com.my More

Hong Kong, China
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was recommended by a friend as it is close to Jalan Alor which is like a food street. The room I was assigned to was very spacious. Unfortunately it was worn out especially the bathroom. On the second day, I rang the housekeeping that there was always water on the floor near to the toilet. There could be... More

Was this review helpful? Yes
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for writing you comments even though we had failed to deliver the service that were to your expectations. Please do accept my sincere apologies for the inconvenience caused. Please note we are currently upgrading our facilities for TVs, safes and Wi-Fi for the entire hotel. And a full refurbishment of the entire hotel is planned for... More

Halifax, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We spent 2 nights at Istana in June 2014. We were exhausted from our flight and the staff's friendliness and smiling faces made us feel better as we walked in. The Foyer of the hotel is very impressive and we were welcomed very warmly. Check in and check out were both quick and stress free process. The room was spacious... More

Was this review helpful? Yes
HotelIstana, Manager at Hotel Istana, responded to this review

We are proud that we were able make your stay a memorable one. And thank you for highlighting our services and how good our staff were. Its much appreciated and very motivating. Please note we are also currently upgrading our facilities for TVs, safes and Wi-Fi for the entire hotel. Please do not hesitate to contact me for any further... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

With 3 adults and a child in our family we struggled to find a hotel that would cater for us. Whereas most hotels couldn't guarantee we'd be on the same floor if we booked 2 rooms, Hotel Istana gave us an amazing 2 bedroom suite for a much cheaper price. Plus it included the club room which is a great... More

Was this review helpful? Yes
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for posting your wonderful experience during your stay at The Istana. We look forward to welcoming you back in the near future. Please note we are also currently upgrading our facilities for TVs, safes and Wi-Fi for the entire hotel. Please do not hesitate to contact me for any further assistance. Clement Paul Hotel Manager Email... More

Montegrotto Terme, Italy
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 2 nights in a standard room on the 13th floor with view on the Petronas. It is true the hotel is not the newest but still I liked it a lot. As soon as I entered the hotel I had the impression that I would be satisfied, the perfume in the lobby area was great, the lobby.... More

Was this review helpful? Yes 2
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guests, Thank you for your kind comments and graciously highlighting that our services and staff had made your stay a memorable one. Please note we are also currently upgrading our facilities for TVs, safes and Wi-Fi for the entire hotel. Please do not hesitate to contact me for any further assistance. Clement Paul Hotel Manager Email : clement@hotelistana.com.my More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Staff were friendly(6)
  • Shopping mall(6)
  • King size bed(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

644 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#20 Spa Hotel in Kuala Lumpur #27 Romantic Hotel in Kuala Lumpur #29 Family Hotel in Kuala Lumpur #31 Luxury Hotel in Kuala Lumpur
Hotel Class
Number of rooms
505

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