We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Istana

Certificate of Excellence
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Istana
Professional photos View all
Browse nearby
Hotel Istana
Add Photo Write a Review

2,522 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    994
    912
    359
    149
    108
See reviews for
533
893
174
372
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (653)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (2522)
  • Mar-May only
    (706)
  • Jun-Aug only
    (635)
  • Sep-Nov only
    (585)
  • Dec-Feb only
    (596)
All months
There are newer reviews for Hotel Istana
See the most recent reviews
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Positives: The best thing about this hotel is its location. It's only a short stroll to Jalan Alor, KL's famed foodie street, and only a couple of blocks from the sky walk, which gives you a good alternative to tackling KL's traffic and summer heat and takes you to Petronas Towers as well as local shopping malls (another integral part... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Antsy-Nomad, Thank you so much for a wonderful review on Trip Advisor. The team really appreciates your long and detailed review. Indeed, our location is the best location and the city's centre close to all attractions and shopping. This coupled with excellent Associates to serve you during your stay, creates the memorable experiences for all our guest. The limo... More 

Dhaka, Bangladesh
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Location: great. Everything is just a walking distance Rooms: very comfortable with a good washroom facility Stuff: very welcoming and humble. Food: proper 5 star Breakfast: lots of options Overall great place to stay with family and kid

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Mahabubek, Thank you for choosing to stay with us at Hotel Istana KLCC. Your short and sweet review is highly appreciated. We hope you will recommend us and will return soon. Warm regards Aamir Khan General Manager More 

Perth, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Istana is in a great location. Just outside you can get public transport both free (GOKL) and paid (hop on hop off bus, monorail). Walking distance to Petronis and KL towers, shopping and eating. All staff were helpful and friendly. Check in and out was quick and easy. The room was clean and nicely appointed with prompt maid service.... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Lea G, We are very happy to see your five star review of Hotel Istana on Trip Advisor. Thank you for staying with us and thank you for your time to post the review on Trip Advisor. We hope you will recommend us and will return soon to your favourite Hotel in KL Warm regards Aamir Khan General Manager More 

Greater London, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Apart from a few minor decorating issues, this place is outstanding! Huge room, equally large bathroom, comfortable bed, exemplary service, bewildering array of breakfast offerings, views of Patronas towers, very central location.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Rudoplh 1967, Thank you for choosing to stay with us and thank you for posting your review on Trip Advisor. We hope you will recommend us and will return soon to your favourite Hotel in KL Warm regards Aamir Khan General Manager More 

Tasmania, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful stay at the Istana, staff were extremely helpful from check in to bar staff and pool attendant, the staff at the breakfast buffet were fantastic. Rooms are very clean, a bit outdated now but no problems at all. Location is excellent only minutes from the monorail station and a fifteen minute walk to Petronas Towers through... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear DB08, Thank you for a wonderful stay with us and review at Trip Advisor. We are happy to see that you had a wonderful stay with us. Our breakfast is absolutely the best in town due to so much variety catering to our international guest. Majority of our guest loves are buffet spread with so much of choices. We... More 

East Midlands, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I last holidayed in the hotel for 4 nights in June 2015. The hotel has a good location close to the nightlife & shopping areas of Bukit Bintang and also within easy walking distance of the Twin Towers and the KL Tower. I looked on the internet for the cheapest possible price. So, I assume I was given the cheapest... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear robin340, Welcome back to Hotel Istana KLCC. We appreciate it that you have chosen us again for your 2nd stay. Our location is central and our Associates serves all our guest with true Malaysian hospitality. We hope you will recommend us to your family and friends and we hope to see you soon at your favourite Hotel in KL.... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A good hotel, extremely friendly staff located very well, close to the Pavilion shopping centre and within walking distance to the Petronas Towers, Times Square and heaps of bars and restaurants, the hotel had the biggest breakfast buffet I have ever seen. Had connecting rooms and were very comfortable.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Myname01, Thank you so much for choosing to stay with us. Indeed, our location is the best and most central in KL. People from all over the world choose us for our location and for the true Malaysian hospitality extended by our Associates. We hope you will recommend us and will return soon. Warm regards Aamir Khan General Manager More 

Malmo, Sweden
Level Contributor
167 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 1 week ago

Big hotel in the middle of the Bukit Bintang district and walking distance to rhe restaurant and shopping area Buikt Bintang and the restaurants at Jalan Alor. Easy access by Monorail from KL Sentral train station. The rooms are spatious but could need some refurbishing. The hotel staff is very service minded and helpfull. The pool is at first floor... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Magnus R, Thank you for choosing to stay with us. Your positive review is really appreciated by the team. We hope you will recommend us and will return soon to Hotel Istana in near future. Warm Regards Aamir Khan General Manager More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 1 week ago

This is the 2nd time we chosen to stay @ Hotel Istana for our 3 days 2 nights trip. For the very 1st night we managed to get a peaceful sleep but on the 2nd night around 1.21 am, the lights switches keep switching automatically & the lightings kept flicking on & off like someone is playing with the switch... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear JL8131, Welcome back to your favourite hotel in KL. Thank you for choosing to stay again with us. We appreciate your loyalty. Please do accept our sincere apologies for lights issue as we were running a maintenance program and letters to all rooms were distributed in advance explaining the scheduled maintenance. It seems like your letter was missing for... More 

Birmingham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here for 3nights. The hotel is great in a lovely location near the monorail ,shopping malls. The breakfast was lovely different varieties. The staff were very friendly and helpful with everything. We would definitely recommend this hotel and we would stay here again.

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear debbie893, Thank you for choosing to stay with us. Our location is absolutely central to everything and our international breakfast spread is liked by everyone. Thank you for recognizing our associates and we hope you will return soon. Warm regards Aamir Khan General Manager More 

Hotel Review Summarization

What travelers say

  • Club lounge(40)
  • Very good(23)
  • Monorail station(12)
  • Buffet breakfast(10)
  • Pool area(10)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)
  • Great location(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,153 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (806)
Viewed
Room/suite (172)
Viewed
Bathroom (95)
Viewed
View from room (47)
Viewed
Pool/beach area (53)
Viewed
Hotel & grounds (171)
Viewed
Dining (69)
Viewed
Business center/function rooms (7)
Viewed
Family/play areas (2)
Viewed
Other (190)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (332)
Viewed
Adult Pool (5)
Viewed
Amenities (41)
Viewed
Children's Pool (5)
Viewed
Club Suite (34)
Viewed
Deluxe Room (26)
Viewed
Deluxe Room Twin (24)
Viewed
Presidential Suite (72)
Viewed
Restaurants and Bars (65)
Viewed
The Hotel (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (10)
Viewed
Dining (1)
Viewed
Room/suite (4)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Kuala Lumpur hotels
0.2 mi away
PARKROYAL Kuala Lumpur
PARKROYAL Kuala Lumpur
#32 of 286 in Kuala Lumpur
4.0 of 5 stars 2,283 reviews
0.2 mi away
Invito Hotel Suites
Invito Hotel Suites
#18 of 286 in Kuala Lumpur
4.5 of 5 stars 301 reviews
0.5 mi away
The Royale Chulan Kuala Lumpur
The Royale Chulan Kuala Lumpur
#20 of 286 in Kuala Lumpur
4.5 of 5 stars 1,914 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Sheraton Imperial Kuala Lumpur Hotel
0.3 mi away
Impiana KLCC Hotel
Impiana KLCC Hotel
#25 of 286 in Kuala Lumpur
4.0 of 5 stars 2,003 reviews
0.3 mi away
Prince Hotel & Residence Kuala Lumpur
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay