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Hotel Istana

4.5 of 5 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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Hotel Istana
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2,237 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (570)
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Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were there in February for 5 days. Staff was extremely polite, courteous and pleasant. Service was exceptional. If we requested anything, it was in our room within 5 mins...wow! Rooms were big in size, and so was the bathroom, however, needs renovating. Example: hair dryer was from the 1920's, Wifi was on and off and we had laptops, tablets... More 

Was this review helpful? Yes 3
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Nadia D, Thank you for choosing to stay with us and thank you for your constructive feedback as this helps us to monitor and check our on going processes and fix the loopholes. Indeed, our rooms are the most spacious in the city. The hair dryers will soon be replaced but if any guest requires the new hair dryers... More 

South Australia, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First time here and we will definitely be back. Everything you want in a hotel experience. Its like walkiing onto an Island in the heart of the city. It has friendly, wonderful staff, good location, very clean, great facilities (pool etc), safe, excellent breakfast, elegant yet relaxed atmosphere, free entertainment, Club lounge fascility with afternoon tea and evening drinks, wifi... More 

Was this review helpful? Yes 4
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Stef C, Thank you for choosing us and thank you for a wonderful review. Wow we are totally delighted to read it. First stays are normally very critical but I am glad that everything went well for you. We hope you will visit us soon Warm Regards Aamir Khan General Manager More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

the hotel is comfy and clean. And it is very strategic. Near the front lobby, you can walk to the skywalk which direct to klcc or pavilion/bukit bintang. Take the backdoor from BR floor and you can reach alor street/food heaven with 5 mins walk.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Billy F, Thank you for choosing to stay with us. The team and I really appreciate your patronage. In few lines you have covered our location really well. We hope to see you again soon Warm regards Aamir Khan General Manager More 

Sydney
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We recently stayed here for a long weekend. The staff was lovely and helpful. The rooms were clean and well maintained. The bathrooms are in need of an update but they were still clean. My only complaint would be the bar staff at the pool. They meant well but they were a bit pushy and insisted we fill out surveys... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear KarieP, Thank you so much for choosing to stay with us. We are very happy to see that you had a wonderful long weekend with us. Please accept our apologies for the issue with service survey. As much as we appreciate our guest feedback, we request simply on volunteering basis and do not want to force anyone. The associate... More 

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Booked 3 rooms in total via agoda.com. prepaid. Requested earlier (thru calls) wanting rooms on high floor facing KLCC but was given 3rd floor. request baby cot but still have to call housekeeping asking when are they going to send my baby cot. It means they did not update on their system even though I made a phone call (long... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Hansdewiro W, Thank you for your feedback on Trip Advisor. At the onset, please accept our very sincere apologies for the inconvenience caused. Your comments are very important to us and we really appreciate your feedback. I ma glad that our breakfast was good and that our associates were able to extend the wonderful service to you. Once again... More 

Budapest, Hungary
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel for one night. Good location, fantastic lobby. Rooms are clean.The welcome is very warm and attentive but we could not feel the same attitude at check out. We did not receive the wake up call ordered the evening before.

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Gambler2015, Thank you for choosing to stay with us. We are very sorry about your disappointing experience with regards to check-out and the wake call issue. Rest assured that my team and I are looking into it right away but on the onset please do accept our sincere apologies for the inconvenience caused. I do hope this will not... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived very tired the staff Could not have been more helpful and looked after us and made us at ease. The tea and cocktails were a life Sabre and very generous. The rooms and bed was very comfortable as were all the facilities including the Poole and sauna. Coulldnt rekomendasi them Higher and can't waitress to retro Bob Wells

Was this review helpful? Yes 3
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Robert W, Thank you so much for choosing to stay with us and thank you for posting your review on Trip Advisor. I am glad that everything went well with your stay. We are now looking forward to welcoming you back in near future Warm regards Aamir Khan General Manager More 

Romsey, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Part of our recent trip to Far East was 3 nights in The Istana, sold to us as a 4 star by our Travel Agent we were delighted to find with the excellent staff, food & position that we had found a gem. Our bedroom looked straight at the Petronas Towers which we visited very easily & not to be... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear David B, We are very happy to see your wonderful feedback on Trip Advisor. I am glad that you were able to enjoy our suites, Food and beverage, and our wonderful and friendly associates. We hope to see you back soon at Hotel Istana KLCC Warm regards Aamir Khan General Manager More 

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Had an amazing dinner with my husband and another couple, at Urban restaurant where the food and service were superb!Then spent the night in a room on the 12th floor and had a leisurely breakfast the following morning... A v enjoyable weekend and a great end to the CNY week...

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear NinaDiz, This sounds like a short and sweet wonderful stay. Thank you so much for choosing to stay with us. We all appreciate your feedback. Our Chefs in Urban are all world class Malaysian chefs who are well trained in Western cuisines. They have won Gold Medals in Europe competing with European chefs and we all are very proud... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very nice cosy and warmth. Courtesy and great staffs escp Lily and the room service staffs who returned our passports left in the room. The valet staffs are also kind enough to assist us with our transportation needs.

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear ZakirDiana, We are very happy to see your wonderful review on Trip Advisor. Thank you for staying with us and thank you for recognizing Ms. Lily and other Associates. I am glad that everything went well during your stay. Looking forward to welcoming you back soon Warm regards Aamir Khan General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Staff were friendly(6)
  • Shopping mall(6)
  • Petronas Towers(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#19 Spa Hotel in Kuala Lumpur
#23 Romantic Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
#30 Business Hotel in Kuala Lumpur

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