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Hotel Istana

Certificate of Excellence
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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Hotel Istana
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2,401 reviews from our community

Traveler rating
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    870
    350
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    107
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508
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342
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (613)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2401)
  • Mar-May only
    (693)
  • Jun-Aug only
    (527)
  • Sep-Nov only
    (585)
  • Dec-Feb only
    (596)
All months
Banbury, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

delightful experience, reception rouldan and ally did their best to find me a room that matches my needs (quite, non-smoking, double bed). great location next to monorail, pavilion shopping centre. will return again in a few weeks.

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Hotel staff very friendly,courteous n charming. Breakfast open buffet has great varieties of food with different themes, namely, Chinese, Arab, Indian n Maly. Hotel situated walking distance to the most attractive places of interest, viz. Petronas, Pavillion Tower, Aquarium etc... Highly recommand this Hotel to visitors.

Was this review helpful? Yes 2
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Although breakfast is very nice with a good selection and most staff are friendly, there are lots of problems with this hotel. - The price list you have in the room for the spa treatments is completely different to the actual prices charged by the spa. It is not made clear that tax is added. - Also the exchange rates... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Spacious bathroom, decent amenities excellent location. You can walk down to Chunkit for drinks or shop at Pavilion or Fahrenheit 88. Petronas towers are about ten to fifteen by cab. Very helpful and cheerful staff.

Was this review helpful? Yes 1
South Australia, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

During our recent visit to Kuala Lumpur, my wife and I stayed at Hotel Istana for seven nights. Our visit was for business, pleasure and to catch up with friends. We chose to stay at this hotel because of its close proximity to large shopping complexes and malls. Furthermore, at the time of booking the accommodation online, the hotel had... More 

Was this review helpful? Yes 2
Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The location of the hotel is very convenience. Rooms are big and clean.Very friendly and professional stuff at the front desk and give us a great service during our stay...highly recommend to all travellers I must come back next time and stay longer.

Was this review helpful? Yes 1
St Austell, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff here are really friendly and helpful. We stayed in the club part, and the Manager Miss Audrey could not have been more helpful and friendly. We had a slight problem with the aircon not working properly and were immediately switched to an upgraded suite at no cost. Miss Murni also in the club section was excellent as was... More 

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Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Istana Hotel provide a very good service. Every time when I travel to KL sure will stayed here. For recently 2 occasions they upgraded me to Club Room which a nice, large room with living room. I wish to thank front staff especially Mr Rudy provided a warm n good service during my stayed. Fully recommend to all my friends... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Honeymoon76, We are very happy to see your 5 star feedback on Trip Advisor. The team and I really appreciate it that you will recommend us to family and friends. Rudy is our one of the superstars and he like other team members, a very passionate and focused person towards our guest and their needs. We are proud of... More 

Karachi
Contributor
16 reviews 16 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed 5 days in this very conveniently located hotel. Whilst the hotel needs some refurbishing, the service and attention is unmatched. Check in/out was a breeze and room service was equally quick. Within a very short walk from the evergreen Bukit Bintang area and Jalan Alor, where one gets mouthwatering sea food cooked to your taste. Shopping malls, eg Pavillion,... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear AzharH, We are so happy to see your 5 star review on Trip Advisor. Thank you so much for staying with us. Our location, Services, Associates and facilities are unmatched. We hope you will recommend us back home in Pakistan and that you will return soon to Hotel Istana KLCC whenever you future travels will bring you back to... More 

dbn
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here in Feb 2008 .. Booked online after a terrible experience at The Melia down the road.. Everything about the stay was awesome. We were greeted at the door by the manager who personally checked us in and accompanied us to our room. Rooms are very spacious.. A bit dated but neat and well maintained. View of the twin... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear taahir, What a wonderful review on Trip Advisor. Thank you so much for choosing to stay with us after your poor experience at another Hotel in KL. I am glad that everything went well with your stay. Indeed, I cannot say enough about our breakfast as majority of our guest loves it due to its vast spread and variety.... More 

Hotel Review Summarization

What travelers say

  • Club lounge(40)
  • Very good(23)
  • Monorail station(12)
  • Buffet breakfast(10)
  • Pool area(10)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)
  • Great location(3)
  • Room service(3)
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1,125 photos of this hotel

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Room/suite (168)
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Pool/beach area (51)
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Dining (63)
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Hotel & grounds (163)
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Bathroom (93)
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View from room (45)
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Business center/function rooms (7)
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Family/play areas (2)
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Other (171)

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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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Restaurants and Bars (65)
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The Hotel (60)

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Hotel & grounds (11)
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Dining (3)
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Pool/beach area (2)
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Room/suite (11)
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Other (3)
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Amenities