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Hotel Istana

4.5 of 5 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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Hotel Istana
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2,067 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (511)
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Abergavenny, South Wales
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our first trip to KL, a 3 day stay before travelling to Cambodia. Early morning arrival from UK, so emailed hotel to ask for early check in. Staff were so very helpful on arrival (and every day) Stayed in Club room so taken by reception staff to check in on 20th floor Club Lounge where we met the very helpful... More

Was this review helpful? Yes
Barnsley
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for one night only en route to Australia, room 1339 Superb service excellent, food and drink excellent needless to say we are returning next weekend for two nights and will put another review on then.

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear BarnsleyGoldenoldies, Thank you so much as you have made our day. We are absolutely looking forward to your return and have the opportunity to welcome you back. Please call us if you need anything at all. Warm Regards Aamir Khan General Manager More

Limpertsberg, Luxembourg, Luxembourg
1 review
4 of 5 stars Reviewed 2 days ago NEW

Ask a room not close to the elevator, room was quiet cold, bathroom needs renovations, also the furniture in the room. Bed was good. Fridge doesn't work without the card to activate the power in the room. Very friendly staff, the lobby is very nice.

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Fred V, We are very happy to see your constructive feedback and rest assured I am taking note of all the issues. Please do accept our sincere apologies for all the shortfalls. Thank you again Warm regards Aamir Khan General Manager More

kuala lumpur
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I chose Istana because of it's location in the midst of the bustling restaurant and local scene. I sent an email request to reservations first to ask for a good rate but received no reply. Then I booked via the hotel's own website a standard package rate. Upon check in two weeks later I informed them I needed to check... More

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear travalarKualaLumpur, We are so sorry to see that you did not enjoy your stay so much. It also appears that you had conflict with the pricing which is very competitive for a hotel of similar attributes and services. I hope we could help you have a better choice next time. Warm Regards Aamir Khan General Manager More

Bolton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Before I write this review I have to say I have worked in the hotel trade for many years first as a kitchen porter and worked my self up to night manager of a 5 star hotel so I do know what I am talking about. 1. This is not a 5 star hotel I would say a very low... More

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear htoninbolton, Thank you for comments on Trip Advisor. I have taken note of the issues you have pointed out and only wonder if you had spoken to a manager then we could have done something to improve your impression and experience. I am sure when you were a Night Manager you would have expected the same opportunity to be... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

What can I say ....Fantastic Stayed in A Club Room ( 18th floor ) 1818 and 1828 , we arrived 10.30am ( 08/11 ) and were sent up to 20th floor for Club check in , had breakfast , the service was great , go up for afternoon tea between 2.30pm - 4.30pm , cakes sweets , tea coffee ,... More

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Peter c, Thank you so much for staying with us at Hotel Istana KLCC. We all appreciate your comments and the 5 stars. I am glad to see that you have really enjoyed your stay in the Club room. We are looking forward to your return soon at your favourite Hotel Istana KLCC Warm regards Aamir Khan General Manager More

Leeds, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

The people/staff very nice, friendly and good service but in poor conditions! Rooms were very tired and in need of decoration as is the hotel! Cracked tiles in bathroom, stained carpets and very drab decor! Business centre and support was poor but the equipment was not up to 5 star class! Will not be staying there again and cannot recommend... More

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Paul B, I am very sorry to read you feedback especially with regards to the Hotel product. I have asked my team to check on your room as it seems that your room had some issues and I wonder if you had brought up during your stay as we could have move you to a better room. I am... More

Whyalla, South Australia, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Istana meaning Kings Palace, certainly lived up to it's Palatial name. The room was excellent, the buffet breakfast was incredible. the Staff were very courteous. It was so relaxing being there right in the heart of Bukit Bintang and the pool was excellent as well. I thoroughly reccomend this 5 star hotel for a trip into the heart of... More

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Peter S, Thank you so much for your wonderful review and positive comments about Hotel Istana, its wonderful Associates, product and services. We strive for excellence on our day to day job and our goal is to make every guest of ours comfortable and happy. I am glad that you came to us the 2nd time and now this... More

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

We find the hotel staff had a genuine willingness to help, friendly and willing to go the extra mile. The food and service was of a very high standrard. We enjoyed are visit so much we are going back again in March next year......

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear petersC9734DZ, Thank you so much as your 5 stars and positive review on Trip Advisor made every body's day. We are so happy to see that you have recognized our Associates as they honestly work very hard in making sure that they are creating positive and memorable experiences for our guest. I am glad to see that you will... More

Ballarat, Victoria, Australia
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Istana is a beautiful hotel, with a fabulous reception and lounge area- very Colonial in style with gorgeous floral arrangements and a wonderful oasis garden area and huge pool. Amazing to find such a space in such a busy built-up city where I have not been for 24 years!! The beautiful female staff in the lounge area were so kind... More

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Nigel R, Thank you so much for a wonderful review. We are very happy to see that you have really enjoyed your stay with us. I am glad that you liked our gardens and the flowers in the lobby. I also like when you say that you felt at home as this is what ultimately is our goal to... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Staff were friendly(6)
  • Shopping mall(6)
  • King size bed(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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Adult Pool (5)
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