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Hotel Istana

4.5 of 5 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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Hotel Istana
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2,175 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 2 days ago NEW

Thanks for the great time whe had in your hotel. Whe find the servise super. And whe come back on are next trip from the nederland to Australlie. The food is also ferry good in your hotel en the service great. Whe also loved the garden.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Istana hotel has been my favorite choice for awhile now whenever I visit Kuala Lumpur, either for business or leisure. The staff are always attentive and welcoming in very much the classic Malaysian charm....warm smiles, genuinely friendly and courteous. Hotel is well designed with rooms and public spaces tastefully decorated. Facilities are always well maintained and accessible. Free and open... More 

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear gohkhengghee, We are very happy to see your detailed feedback on Trip Advisor and we thank you so much for appreciating our product and services. I am sure other travellers and guest will benefit from your feedback and that you will receive many helpful votes on your profile. We work very hard every day focusing on each individual guest... More 

Perth, Western Australia, Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have travelled to Kuala Lumpur many times with my husband for a shopping holiday and each time we have considered staying at this hotel but in the end opt for another hotel. On this particular holiday we were travelling with our two children so I wanted a hotel that could accommodate all of us in a suite with an... More 

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Travelspy2, Thank you so much for finally staying with us here at Hotel Istana KL. All of us appreciate your kind comments about the property and the associates. I have taken note of your comments from shower flooding and our engineers will fix it right away. From security concerns, I must say our security is always at the main... More 

Windermere, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Hotel last Friday and Saturday, as part of my trip around Malaysia. The hospitality and outstanding guest service was second to none from the moment of my arrival. Nothing was too much trouble for any of the team here. A special mention must go to Jamie in the Songket lounge for her professionalism and warm hospitality... More 

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear theadmiral46, Thank you so much for choosing to stay with us and Thank you for appreciating and recognizing our associates especially Jamie at Songket lounge. Our team at Hotel Istana is very passionate and focused to serve their guest. We appreciate that you have recommended us and we are looking forward to welcoming you back soon at your favourite... More 

Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nice place to stay to finish our 2 week trip around Aisa. Transport from hotel is good. The hotel is clean and friendly. Well done to all employees at the hotel you all do a great job in customer service

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear 88Lynda, Thank you so much for your wonderful comments with regards to your recent stay at Hotel Istana KLCC. We are so happy to see that you have enjoyed your stay with us. Indeed, our transportation team does a wonderful job in providing a great and safe driving experience to our guest. We are looking forward to welcoming you... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Its was an amazing hotel with great staff such as sonia the hotel ambassador really helpful and nice. The resturants are so fun the chefs are so playful and like to mingle and give you a fun vibe This hotel has a high standard in regards to cleanliness and perfection It really does redifine definment πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ‘ŒπŸ‘Œ

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Osman E, Thank you so much for choosing to stay with us and thank you for recognizing Sonia and our Chefs. They are absolutely our ambassadors displaying and practicing very high standards of service and hospitality. We are hoping to see you soon at your favourite Hotel Istana in a not too distant future Warm Regards Aamir Khan General... More 

Barnet, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was my first stay here on a short business trip, but I hope to be back in the future. The hotel is well located near the centre of KL and within walking distance of many places, including a monorail station, the Petronas Towers and shopping centre. Taxis are easy to get from here too. The hotel looks impressive but... More 

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Michele1914, We are very happy to see that you had a very enjoyable stay with us. Thank you for choosing to stay with us for the first time and for your intentions to come back and make Hotel Istana KLCC as your home away from home. Looking forward to welcoming you back at Hotel Istana KLCC Warm Regards Aamir... More 

Melbourne, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

we've travelled through much of Asia and have found too many of the hotels grand and impersonal. Hotel Istana offers great facilities, central location, comparable service to more expensive options,without as many frills or glitz. its unusual to feel at home in a hotel, yet that's been our experience. Staff are courteous, breakfast buffet is excellent and rooms clean and... More 

Was this review helpful? Yes 2
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ruth K, Thank you for your wonderful comments about Hotel Istana and its team. It made our day reading that you felt at home when staying with us. We strive for excellence and focus on each customer one at a time and ultimately targeting each customer's satisfaction and total quality experience. Thank you for your loyalty with us and... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Went in Jan 2015 with a 5 year old and a 1 year old. Would say it was the best choice I made. Located centrally, near shopping n utility stores. Good access to public transport plus great view of the Petronas. Very clean n well maintained rooms n corridors and a beautiful swimming pool. Lavish breakfast buffet. Will definitely recommend... More 

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear travelovermom, Thank you so much for staying with at Hotel Istana Kuala Lumpur City Centre and we are happy to know that you have enjoyed your stay with us. Indeed, our property is "The City's Centre" and all our guest really enjoy staying in the centre of the city with easy access to everything. The MYR 600 that front... More 

sydney
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed in the Hotel Istana for 3 three nights and found it was good value and in an excellent central KL location. The hotel room cleaning service was probably one of the best I have ever encountered in my travels. The attention to detail in cleaning and serving my room was extraordinary, putting to shame similar hotels in... More 

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear pittjohn, Thank you so much for your kind comments and wonderful review. A senior contributor like you is very important for us to know if your stay was enjoyable. I strongly suggest all our guest to use our concierge service and book your taxi to and from the airport or anywhere in the city as the service is more... More 

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Shopping mall(6)
  • Staff were friendly(6)
  • King size bed(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#19 Spa Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
#30 Business Hotel in Kuala Lumpur

1,051 photos of this hotel

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Adult Pool (5)
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Presidential Suite (72)
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