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Hotel Istana

4.5 of 5 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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2,242 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (572)
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    (533)
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    (585)
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    (597)
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Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed today NEW

The check in was quick, rooms were ready and in perfect order,perfect hotel for Kuala Lumpur stay. The morning breakfast buffet was very nice and offered a variety of cuisine including Malay1 Enjoyed our stay and would certainly recommend the Hotel

Was this review helpful? Yes
Port Hedland, Australia
1 review
5 of 5 stars Reviewed today NEW

As a couple we were there for 5 days in February and this is not our first stay either. We've been staying at Istana since late 1980's with our children and keep coming back due to its professional staff in most of all hotel areas and, and enjoyable food varieties. Location is an advantage (walking distance) to most shopping and... More 

Was this review helpful? Yes 1
Marbella, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

Our experience was terrible. After waiting 45 minutes for the check-in process we were escorted to a room which, apart from antique, suffered from a water leak in the bathroom. After having changed the room with the aim to finally rest in a decent place we were allocated to a similar old-fashioned one which lacked almost every facility which could... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Coqui87, We are so sorry to hear about your poor experience of the Hotel. We respect your opinion. We will look into your comments and the circumstances that lead to such experience but in the meantime please do accept our sincere apologies for your disappointments and inconveniences. If your travel plans brings you back to Malaysia and you are... More 

Ho Chi Minh City, Vietnam
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Plus: + Best point is staffs' professional & sincere treat (except the thinny guy check out for me @ 8:30am 27/02/2015) + Nice location, 300m to Pavilion Mall, 1.5km to Petronas Twin Tower. + Large room (mine is deluxe) with full facilities. + Good room view (my room is 735 view to cross road of Raja Chulan & Sultan Ismail... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear HungNgo111182, Thank you for choosing to stay with us at Hotel Istana Kuala Lumpur City Centre. We appreciate your feedback and your appreciation of our Associates, product and services. I am glad that your were able to enjoy your stay and we hope to see you again here whenever you have plans to come back to Malaysia. Warm Regards... More 

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were there in February for 5 days. Staff was extremely polite, courteous and pleasant. Service was exceptional. If we requested anything, it was in our room within 5 mins...wow! Rooms were big in size, and so was the bathroom, however, needs renovating. Example: hair dryer was from the 1920's, Wifi was on and off and we had laptops, tablets... More 

Was this review helpful? Yes 4
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Nadia D, Thank you for choosing to stay with us and thank you for your constructive feedback as this helps us to monitor and check our on going processes and fix the loopholes. Indeed, our rooms are the most spacious in the city. The hair dryers will soon be replaced but if any guest requires the new hair dryers... More 

South Australia, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

First time here and we will definitely be back. Everything you want in a hotel experience. Its like walkiing onto an Island in the heart of the city. It has friendly, wonderful staff, good location, very clean, great facilities (pool etc), safe, excellent breakfast, elegant yet relaxed atmosphere, free entertainment, Club lounge fascility with afternoon tea and evening drinks, wifi... More 

Was this review helpful? Yes 4
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Stef C, Thank you for choosing us and thank you for a wonderful review. Wow we are totally delighted to read it. First stays are normally very critical but I am glad that everything went well for you. We hope you will visit us soon Warm Regards Aamir Khan General Manager More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

the hotel is comfy and clean. And it is very strategic. Near the front lobby, you can walk to the skywalk which direct to klcc or pavilion/bukit bintang. Take the backdoor from BR floor and you can reach alor street/food heaven with 5 mins walk.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Billy F, Thank you for choosing to stay with us. The team and I really appreciate your patronage. In few lines you have covered our location really well. We hope to see you again soon Warm regards Aamir Khan General Manager More 

Sydney
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed here for a long weekend. The staff was lovely and helpful. The rooms were clean and well maintained. The bathrooms are in need of an update but they were still clean. My only complaint would be the bar staff at the pool. They meant well but they were a bit pushy and insisted we fill out surveys... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear KarieP, Thank you so much for choosing to stay with us. We are very happy to see that you had a wonderful long weekend with us. Please accept our apologies for the issue with service survey. As much as we appreciate our guest feedback, we request simply on volunteering basis and do not want to force anyone. The associate... More 

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked 3 rooms in total via agoda.com. prepaid. Requested earlier (thru calls) wanting rooms on high floor facing KLCC but was given 3rd floor. request baby cot but still have to call housekeeping asking when are they going to send my baby cot. It means they did not update on their system even though I made a phone call (long... More 

Was this review helpful? Yes 3
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Hansdewiro W, Thank you for your feedback on Trip Advisor. At the onset, please accept our very sincere apologies for the inconvenience caused. Your comments are very important to us and we really appreciate your feedback. I ma glad that our breakfast was good and that our associates were able to extend the wonderful service to you. Once again... More 

Budapest, Hungary
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in this hotel for one night. Good location, fantastic lobby. Rooms are clean.The welcome is very warm and attentive but we could not feel the same attitude at check out. We did not receive the wake up call ordered the evening before.

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Gambler2015, Thank you for choosing to stay with us. We are very sorry about your disappointing experience with regards to check-out and the wake call issue. Rest assured that my team and I are looking into it right away but on the onset please do accept our sincere apologies for the inconvenience caused. I do hope this will not... More 

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(50)
  • Very good(31)
  • Monorail station(15)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(6)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#19 Spa Hotel in Kuala Lumpur
#23 Romantic Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
#30 Business Hotel in Kuala Lumpur

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Adult Pool (5)
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