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Hotel Istana

Certificate of Excellence
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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2,467 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (637)
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Bratislava, Slovakia
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

EN: We spent two days in this hotel. We felt very well. There is luxurious lobby and great staff. We had view on the Petronas towers from the room. Though the kuala Lumpur is busy and noisy city, you will have piece and quite sleep here. Price for hotel is also good. But there are some disadvantages of this hotel.... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear xSlavomir, Thank you for choosing to stay with us and taking time to write your review on Trip Advisor. We are so sorry to see that you had some issues with bathroom drainage and we are looking into it right away. We hope this will not deter you from coming back to Hotel Istana KLCC. I am not sure... More 

Kuching
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Honestly the room is a 3.5-4 star but the staff is easily 6 star. About Me: Needed to be in KLCC at the end of May for a function and booked the Istana purely for location-price-availability. I came away very impressed and I will be a repeat customer. It may even be my go-to hotel in KLCC. General Impressions: Its... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear new22003, Thank you for choosing to stay with us and becoming our loyal member. I appreciate the time you took to write your review in such details. It is true that besides the great location in the "The City Centre" the next to match is the service of our Associates which is a reflection of their genuine Malaysian Service... More 

Kuching, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was on a 3days 2 nights stayed for business trip and i was very pleased with their overall service, the amenities and good location. When I got into my room and i was given a welcome call by the management to make sure the room is okie and the room is clean and comfortable! I was very impressed and... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear JenniferHCFoo, Thank you for choosing to stay with us and thank you for posting your review on Trip Advisor. Ally is our Superstar and he serves all our guest with true Malaysian hospitality. Our location being central and service with high standards makes all our guest feel at home. We hope you will come back soon and will recommend... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 9 days in a club room and were welcomed back as friends every time The staff are committed to the comfort and well-being of their guests going out of their way to make sure our stay was as we expect from a 5 star Hotel Location is great with lots of eating out locations walking distance and... More 

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HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Will B, Thank you for your five star review on Trip Advisor and thank you for staying with us. We are happy to see that you had a memorable stay with us. We hope you will come back in future and will recommend us to family and friends. Warm regards Aamir Khan General Manager More 

Las Vegas, Nevada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good location for a trip to KL. Walking distance to Petronas Towers, shopping and dining. The hotel is well maintained and a nice setting. Rooms were larger than expected and hotel staff was attentive. The lobby bar, sports bar and buffet - thumbs up.

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear SJOHare, Thank you for choosing to stay with us at Hotel Istana KLCC. We are very happy to see that you had a wonderful stay with us. Please come back soon and we hope you will recommend us to family and friends. Warm regards Aamir Khan General Manager More 

Tehran
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

we were in Istana hotel for 7 nights last week of recent June and had good experience in this hotel. room was clean and comfortable but a little cold. i put on in hotel a jacket. the staffs are polite and helpful, since each time we asked them for information, they helped us and gave us useful information. buffet and... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Greenleaf2211, Thank you for choosing to stay with us. We are very happy to see that you have enjoyed your stay much. We are sorry for a little bit of cold environment because we have just installed new air-conditioning and it will take time to settle the temperatures. Some of our guest are loving it though as when they... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 4 days ago NEW

everything bout this hotel is good. the hotel room is clean, just mind the aging condition of the bathroom. had a very good registration experience. mr Ally attended me with his warm attitude. feels like home. the dine-in food ( I ordered double cheese burger, Mandy Rice ) was awesome! vale for money.

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear noor I, Your comments made our day. Thank you for choosing to stay with us. I am glad that Ally was able to serve you in a manner reflective of true Malaysian hospitality. We hope you will return soon at Hotel Istana KLCC. Warm regards Aamir Khan General Manager More 

Indonesia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel is super clean,the rooms are large and nicely furnished with a great bathtub. The Wifi is fast and efficient. We experienced great service from all of the staff especially Zahirul who was extremely personable and professional. The location is perfect for many of the popular sites and the monorail service across the street. The breakfast is excellent.. lots... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Adysatria, Thank you for choosing to stay with us at Hotel Istana KLCC. We are happy to see that you have enjoyed your overall stay. Our sincere apologies for the inconvenience of noise from some large groups but I am glad that our front desk was able to help. We hope you will recommend us and will come back... More 

Kluang, Malaysia
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This time, very smooth registration with Mr.Ally at Corporate Lounge with welcome drink & cold towel. He upgraded my room to clubhouse room at level 18. Nice room with bigger tv and bath tub. Sahur started at 3.30am with many choices. 5star hotel with polite staff. Suitable hotel for business purpose or leasure due to its location, good services &... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear affarrell, Thank you for choosing to stay with us. We are very happy to see that you have really enjoyed your upgraded stay. We hope you will recommend us and will return soon to your favourite hotel in KL. Warm regards Aamir Khan General Manager More 

Subang Jaya, Malaysia
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Situated at good location, easily reach by Monorail, public buses and can travel free by Go KL Bus to shopping malls and some main tourist sites. Lots of taxis are waiting in front of hotel if need quick transport and willing to pay. However, the food serve in the hotel not really delicious. Most of the rest rooms are clean.... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear sy3717, Thank you for choosing to stay with us at Hotel Istana KLCC. indeed, our location is most central and this is why we say "The City's Centre". I wished if you could elaborate with regards to food as majority of our guest loves our food especially the local Malaysians and expatriates. It will be a pleasure to challenge... More 

Hotel Review Summarization

What travelers say

  • Club lounge(40)
  • Very good(23)
  • Monorail station(12)
  • Buffet breakfast(10)
  • Pool area(10)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)
  • Great location(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Adult Pool (5)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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The Hotel (60)

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