We arrived at the Hotel Istana after an 11 hour flight with tired children in tow. The staff greeted us warmly and the checkin was very quick. The rooms (2 bed interconnecting suite) was out of this world. Very large rooms, orchids on the pillows, thick towels and bathrobes, welcoming fruit basket and biscuits, bottled water. The central location was... More

It is an older hotel so it does not have the modern design and amenities, but it is still very pleasant. The design and decor reflects its Islamic ownership. It is rated 5 stars and it knows its place by charging below the newly minted international chain hotels. The rooms are pleasantly large and they are in the process of... More

Hotel Istana, Kuala Lumpur My sister, my cousin and I stayed here for a night, reason being the strategic location of the hotel. This hotel stands 5 minutes away from the heart of the trendy Bukit Bintang district, prominent retail belt that is home to many landmark shopping centres, with Pavilion literally a block away from the hotel only. Other... More

I would like to express my gratitude the Management and lovely and very professional staff at Istana Hotel that made our stay unforgattable. We have not stopped talking about our experiences to our friends here in Melbourne. The food was the best ever, the staff WOW! What a highly professional team there is. Me and my familly will definitely be... More

We visited Istana KL january 2011 & were impressed with it, so returned January 2012 hoping to receive the same good experience. We did not and wont return again. We booked and e-mailed via our tour operators & personally, advising of our return with simple room requests ie no smoking, high floor, double beds & received a favourable e-mail reply.... More

I travel at least 9 times a year and use Kuala Lumpur as a base while overseas, I have stayed in approx 6 hotels in KL but now will only stay at the Hotel Istana, the staff are very proffesional and the management will do anything to make your visit as comfortable as possible. On my last visit the family... More

My boyfriend and I stayed at the Istana for two nights and wish we had stayed longer. We decided to get the airport transfer, and we were surprised at the new mercedes waiting for our arrival. The lobby is beautiful and the check in was quick and smooth, with the staff being extremely friendly and helpful. We stayed in the... More

We have stayed in KL on many occasions at a no. of hotels. We chose Istana this time basically because of excellent value offered via Venier of a Club suite which included all the benifites of access to club lounge. The service was without fault, the food in Club Lounge very good & our suite huge with a great bath.... More

Excellent,we spent 5 nights in total on our way to and from New Zealand,it's a great hotel. It's situated perfectly for sightseeing ,shopping,and dinning,would recommend hop on hop off busses or take a taxi [very cheap]. We could not fault the staff,they were friendly and helpful at all times,making our stay perfect. More