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Hotel Istana

Certificate of Excellence
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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1 room 1 guest
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2,581 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (665)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (2581)
  • Mar-May only
    (706)
  • Jun-Aug only
    (693)
  • Sep-Nov only
    (586)
  • Dec-Feb only
    (596)
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Palmerston North, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Hotel Istana, on the 18th floor for 4 nights then went onto Koh Samui, Thailand. We found the staff were all excellent! Nothing was ever too much trouble and they were very friendly and helpful. Breakfast was outstanding with food for all tastes and lots of variety. The hotel is very central and an easy walk... More 

Was this review helpful? Yes 1
Johor Bahru, Malaysia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Room was good, spacious and clean but we need to ask for the amenities, face towel and also coffee. One of the electric socket was not function and it was fixed after we call for repair. Safe box, we need to call for repaired. Suggest the staff to really check the checklist for not only cleaning but ensure everything is... More 

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UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 nights at the Hotel Istana in Kuala Lumpur en route to Langkawi. The hotel is well situated witching easy walking distance of restaurants, shopping areas and the twin towers. On arrival the hotel reception was busy but we were dealt with efficiently and courteously. We were offered a room upgrade which we were happy with but... More 

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Singapore, Singapore
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for only a day and left with a very good impression on the hotel and its staff. The room was big and the king sized bed was very comfortable. Loved the pillows especially!!! Location was just off Changkat Bukit Bintang where partying continues till wee hours of the morning. And there's always food near the hotel so you don't... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Saravanan_Samiya, Thank you so much for choosing to stay with us. We appreciate your positive review on Trip Advisor. We are happy to see that everything went well with your stay. We hope you will recommend us and will return soon. Warm regards Aamir Khan General Manager More 

Budapest, Hungary
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I booked this hotel on recommendation of a colleague who stayed there twice, but i was disappointed. Room was fairly plain, carpet a little faded. It was fine for a 1 night stay, but I have stayed in much nicer hotels in KL (Princes Hotel, Renaissance). Breakfast buffet was good but again not as good as those other two I... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear fter, Thank you for staying with us. We are so sorry that you did not enjoy your stay with us on this occasion. Perhaps next time you may want to stay at our Club floor and enjoy more personalized service. We hope to see you back soon. Warm Regards Aamir Khan General Manager More 

Riyadh, Saudi Arabia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Location is very good. Train station and Bus stations are availabe just 100 meter out of the hotel. Stuff are helpful. The open buffet on brackfast is varied and can satisfy everyone. The door of the bathroom and toilet can not be locked which was not good for my family. It will be better to add signs showing the name... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Fadi S, Indeed a great and most "central" location and very popular breakfast for food lovers serving local delicacies based on Malays, Indian, Chinese, Arabic and other Asian cultures. Western food has a lot of variety along with healthy options. Your suggestion with regards to hotel signage on top of the building is noted and will include it in... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at Hotel Istana for one night. I chose this place cause of it's great location and that was exactly what I got. Walking distance from the Petronas, good restaurants, and bars. The service was great, and since I'm to used to fancy hotels I found I got so much for what I payed. When I arrived I figured... More 

Was this review helpful? Yes 3
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Daniel I, Thank you for a wonderful and five star review of Hotel Istana KLCC. The associates and I really appreciate it. I am glad Ally was of great help as he is very passionate to serve our guest just like all other associates who treat their guest like a family. We hope you will recommend us and will... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel room is good and amenities are comfortable. The staff is very well behaved greet customers very well. and breakfast buffet is good. They can improve the quality of towels they are providing. The facility of free laundry(2 pieces per day) is very much helpful.

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Venkata R, Thank you so much for staying with us and thank you a for a short and positive feedback. We take our guest feedback very seriously and I can assure you that we will look into Towels immediately. 2 pieces of pressing is a benefit for our Long stay and corporate guest that we offer as we know... More 

Walsall, England
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had a three night stay in this hotel. When we booked we got a “club” room booking which gave us access to the lounge on the 20th floor. When we arrived we were told that we had to book in on the 20th floor and was directed to sit in the lounge and enjoy free drinks and food whilst they... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear ianunitt, Your review on Trip Advisor made our day. Thank you so much and Thank you for choosing to stay with us. We are happy to see that your stay went well. We hope that you will return soon and will also recommend us to your family and friends. Warm Regards Aamir Khan General Manager More 

Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Have stayed here six times over the last five years as a tourist sometimes solo and sometimes with a friend....the location is the best in the city I believe, close to the attractions of Butik Bintang, monorail is across the road and Changkat restaurant strip is a five minute walk away....I always get a smoking room, which I appreciate that... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear David W, Welcome back and Thank you for your loyalty to Hotel Istana KLCC for all these years. We are happy to see that everything went well with your stay. We have great plans for future and we hope you will continue to support us in future too. Looking forward to welcoming you back at your favourite Hotel in... More 

Hotel Review Summarization

What travelers say

  • Club lounge(40)
  • Very good(23)
  • Monorail station(12)
  • Buffet breakfast(10)
  • Pool area(10)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)
  • Great location(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,168 photos of this hotel

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Dining (73)
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Room/suite (173)
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Hotel & grounds (174)
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Pool/beach area (53)
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Bathroom (95)
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View from room (47)
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Business center/function rooms (7)
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Family/play areas (2)
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Other (197)

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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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Restaurants and Bars (65)
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The Hotel (60)

Management photos: Courtesy of the property manager

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Hotel & grounds (10)
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Dining (1)
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Room/suite (4)
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