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Hotel Istana

Certificate of Excellence
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Best prices for: 1 room 1 guest
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2,527 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (654)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (2527)
  • Mar-May only
    (706)
  • Jun-Aug only
    (640)
  • Sep-Nov only
    (585)
  • Dec-Feb only
    (596)
All months
Sutton, United Kingdom
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

Helpful staff and service at check in Lovely comfortable rooms with bathrooms and a choice of smoking or non smoking rooms Lovely bar area with a detailed menu of both food and drink Full service by staff in the bar Excellent buffet breakfast catering for everyone from everywhere. Tried pretty much all the different breakfast cuisines. Late check out and... More 

Was this review helpful? Yes
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel staff are amazing here. Always have a smile and a moment to say hello. We were greeted by a young member of staff who whisked us off to the corporate check in area, where our friend (who had just turned 50) was presented with a birthday cake. Lovely gesture by the hotel! While we were in there another two... More 

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Cleanliness - Good breakfast - so don't know wireless net - Sufficient if you are on holidays size - spacious rooms location - many budget eateries nearby. Petronas and KL tower walking distance. Lots of street food option. great nightlife options. Great location View from window - I got a street view. Good. Service - Very friendly staff. Good service... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear mahaloki, Thank you so much for staying with us. We are very happy to see that your stay went well. Our WiFi is complimentary all over the hotel and it is high speed at 100Mbps. Perhaps your rate did not include the breakfast but next time you should try our huge buffet breakfast catering to all our guest and... More 

Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The service at Istana was outstanding by all staff members, the food was amazing and the bar staff make the best Singapore Slings ever🍸. Superbly located for many tourist attractions, shopping and eateries. Some areas of decor are looking a little tired but this didn't impact on our wonderful stay. We would definitely return👍

Was this review helpful? Yes 3
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear kathrynm509, Thank you for choosing to stay with us at Hotel Istana KLCC. The team and I really appreciate your five star review on Trip Advisor. Our Singapore sling is unbeaten and we are very proud of it. We hope you will return soon and will recommend us to family and friends. Warm regards Aamir Khan General Manager More 

UK
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Arrived for a three night stay , upon arrival our party were welcomed with a Birthday cake for one of our party ( Me) celebrating a 50th Birthday The staff were a delight and clearly excited about the surprise they had planned - lovely surprise and Gesture by the Hotel. We were checked in swiftly and our room allocation was... More 

Was this review helpful? Yes 3
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear 221964, We are very happy to see that you had a wonderful stay with us and that you really enjoyed the birthday arrangements too. It is correct that our breakfast set up is huge and there is a lot for every one in terms of variety. Indeed, our Associates are the best and they make sure that they bring... More 

Singapore, Singapore
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Arrived at 8 PM after a long day (up at 0430) visiting customers and walking around hot and smelly factories. My colleague and I were kept waiting for about 10 minutes only to be told our reservation was worthless- no rooms. They did offer to take us to another hotel but not acceptable. After about another 10 minutes they did... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear David M, We are very sorry to hear about the inconvenience caused to you upon arrival. Whilst my team has investigated the matter, I am very disappointed on how the things turned out for you. This is not the norm at Hotel Istana KLCC. I saw your previous stay was a good one and we let you down on... More 

Cairo
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

During our stay at Istana hotel,only for a couple of nights,it was very good maintained with access to down town ,easily. Many restaurants are very near to the hote as well as charming gardens and the shopping malls too. Very much recommended.

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Sameha, Thank you for choosing to stay with us and thank you for your wonderful review on Trip Advisor. We hope you will recommend us and will return soon. Warm regards Aamir Khan General Manager More 

Cheltenham,
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights. We had been upgraded to Club and throughly enjoyed the experience. The staff are extremely well trained and very friendly. We were very disappointed by the pool area, throughout our stay there were odd piles of old wood planks and semi dismantled marquees adjacent to the pool. We couldn't believe they couldn't clear the... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Jacqui H, We are very happy to see your review on the Trip Advisor. At the onset, please do accept our sincere apologies for the delay in dismantling the Tent which was used through out the month of Ramadan. We have also raised our concern with the local vendor to uninstall and dismantle fast in future to avoid any... More 

Kuala Lumpur, Malaysia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the oldest hotel in Kuala Lumpur but very well maintained. It's right in the middle of Kuala Lumpur city. Very convenient. I believe this hotel has gone through some refurbishment. Cleanliness of room wise, I would give it a 5 star, very clean carpets, sheets and bathrooms. My room was booked by a well spoken and polite lady... More 

Was this review helpful? Yes 3
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear IanBryantTerrance, Thank you so much for choosing to stay with us and your wonderful review has really made our day. The Associates are very happy to see that you have enjoyed your stay well and that they have been recognized for their services. Lily, Nantha, Faizal are professionals who have represented a whole fleet of Superstars and professional in... More 

Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Strength: Location: city center, turn right of d hotel, cross d road, 5 mins walk to famous pavillion shopping area; 5 mins walk behind the hotel: changkat bukit bintang-- kl famous pub area; jalan alor-- kl famous chinese local food areas Reception: greet wz smile; receptionist personally hand u welcome drink n face towel! Not many hotels will do that!... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear cpchock, Thank you for choosing to stay with us. We are happy to see that your stay was enjoyable. We have noted your comments with regards to carpet and other in-room amenities and our engineering and housekeeping is looking into it right away. We hope this will not deter you from returning to Hotel Istana in future as we... More 

Hotel Review Summarization

What travelers say

  • Club lounge(40)
  • Very good(23)
  • Monorail station(12)
  • Buffet breakfast(10)
  • Pool area(10)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)
  • Great location(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (172)
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Bathroom (95)
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Pool/beach area (53)
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Hotel & grounds (171)
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Dining (69)
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Family/play areas (2)
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Other (190)

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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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Restaurants and Bars (65)
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The Hotel (60)

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Hotel & grounds (10)
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Dining (1)
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Room/suite (4)
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