Hotel is very well placed in the city. Rooms and decorations are old, about 30 years I'd say, but clean and proper. Breakfast buffet offers a wide variety and the choice is enjoyable. The biggest asset this hotel has is its personnel. They are very friendly, helpful and it is a pleasure to talk to them, you notice instantly that... More

Great location only minutes to everything, the light rail is right on the corner, 15 minute walk to twin towers, plenty of restaurants and shopping close by, the rooms are a little outdated but clean and comfortable, great service,great value for money, but the best part they have four restaurants to choose from and the food and service amazing, from... More

We stayed at this hotel on recommendation from friends and we were not dissapointed. The rooms we had were great, lots of room to put our things, the bathroom was huge the only thing that we needed was WIFI internet so we could connect our ipads to email family back home. The customer service was fantastic staff were always friendly... More

My husband and I chose this hotel for its position, cost and included breakfast. We were delighted with everything and with the staff who were very helpful and great to chat with - the breakfast was fantastic! More

This was our second visit and we loved it. We stayed on the club floor and enjoyed the complimentary beer,/spirits and food on offer in the club lounge each evening. The room was neat and tidy, the bathroom showing signs of tiredness but still fine. Breakfast is full of choice and very good. The pool area nice to relax. We... More

Good Hotel...not too much of description required. Good ambiance, good food, good breakfast, pleasant staff, most importantly we were treated very well. My experience has been good; my family loved it. No complaints at all. More

The first thing that get in the face is the smell of those scented oil that were burning , it was so over powering that it made one head spined , this also happened in the club lounge too, which is way too much for one to be able to stay in these places for too long. As we checked... More

I recently stayed at the Istana with my teenage son. Whilst the decor is a bit tired and there was mould in the bathroom, the staff more than made up for these minor issues. Everyone from the front desk to the spa staff were so friendly and helpful and attended to any of our requests quickly and efficently even when... More

We stayed at Hotel Istana in 2010 and when we made arrangements to stay a couple of nights in KL again there was no question where we would stay. Istana is conveniently located close to the Bintang shopping area, street food strip and Raja Chulan monorail station. Service is as good as you get anywhere and rooms are spotless. Prices... More