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All 268 Kuala Lumpur hotels

Hotel Istana

4.5 of 5 Hotel   |   73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Ranked #39 of 268 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
iyan4545 Bali
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1,880 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
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  • Chinese (Simplified) first
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Bali
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

You made me feel like royalty. Immediately upon my arrival to my room, there was a call to see if everything was to liking. Then, chocolates were brought to my door to express the Hotel's pleasure for my patronage. When my room was cleaned, I was left nurturing fruits and a kind note from Abu (I hope I spelled his... More

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England, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Istana August 2014 with my husband and two sons. We had two rooms with views of Petronas Towers. The rooms were excellent, huge, clean and extremely comfortable. The hotel is walking distance to the shopping area and lots to do just round the corner. What made our trip to KL was not KL itself but the... More

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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Close to KLCC and Bukit Bintang area (and Jalan Alor for great food). The hotel has a beautiful foyer and the room was very spacious and well equipped. One negative: the cocktails in the lobby bar were terrible! Staff were very friendly and helpful, everything from organising taxis to printing a boarding pass at 5:30 AM was easy. I would... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Marcusness, Thank you so much for your feedback. I am glad that you enjoyed the hotel facilities and spacious rooms. I will discuss the cocktails with our F & B team, however, I do hope you liked the music band. Thank you for appreciating our Associates - indeed they are the best assets for us. Looking forward to your... More

Florence, Italy
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I spent there part of our honeymoon. The hotel's hall is beautiful and smells like flowers, also decorated with orchids and other flowers. Breakfast is international and the spa is available until 9.00 pm. We really had a great time.

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Octavia81, First Congratulations to you both and Thank you for selecting us as part of your honeymoon. I hope you both will cherish these fond memories forever. Please come back on your anniversary and we will make it special for you. Warm regards Aamir Khan General Manager More

Tin Can Bay
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Hotel Istana in July 2014. Nothing has changed except for some of the staff. All the staff are friendly and helpful, some have been there for years and love working there. Again breakfast was excellent. WE were fortunate to be there for the Ramadan Buffet. What a meal, we missed it last timel by a few days... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Bob, Thank you so much for your positive feedback and giving us 5 stars in your review. Our Associates are the most precious assets and they are the best in Malaysia. Thanks for liking our breakfast and Ramadan buffet - they both are one of the best in KL. We are looking forward to your return to Hotel Istana... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

we have just returned from a 6 night stay and would not recommend,.In fact we need to warn people not to stay! Booked hotel in advance and online. On arrival we were given a basic room, when we had been told we had bought a deluxe room with access to club suite. When we questioned this, we were told that... More

Was this review helpful? Yes 3
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for your review pertaining to your recent stay with us. We take a great deal of pride in the services provided at Hotel Istana Kuala Lumpur but it is obvious from your comments that you received a poor representation of some of our service promise. Please do accept our sincere apologies for all the inconveniences caused.... More

Newcastle, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel is in a central location close to all main attractions, we stayed in a club room fast check in check out, good breakfast nice lobby/ bar area, only gripe was I left my purse in the hotel room when we checked out and did not realise for 10 days, the hotel did not contact us to let me know... More

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lynn823, Thank you so much for your wonderful feedback about our hotel, location, club lounge and breakfast. I have taken note of your purse issue and have asked the concerned department head to check and see where we dropped the ball in terms of following our established SOPs. Please do accept my sincere apologies as I am glad that... More

Northam, Western Australia, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Mum and I visited Kuala Lumpur for the first time in April this year. We loved the location of the hotel. We found the staff to be very friendly and helpful. The room was clean and restocked every day. The meals were great, plenty to choose from. Thank you Azwar for my morning milo and for your friendly smile and... More

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Kim, Thank you so much for your positive feedback and five stars given to us. We all appreciate it very much. Indeed, our Associates are our greatest assets. Azwar is one of the super stars in the Taman Sari and he, along with all of us are looking forward to your return to Hotel Istana. Thank you again Aamir... More

Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have reached Kuala Lumpur with my family yesterday 20th Aug. 2014. Hotel was selected by Emirates Holidays but it was excellent choice. We are staying at club suite (2013 & 2009) at club floor. Suite is perfect (2 complete bedrooms with a third living room, staff is very friendly and level of service is amazing. Reception at Lobby floor... More

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mr. Hesham, Thank you so much for your wonderful comments about your stay at Hotel Istana. The Istana team and I appreciate it very much. We also appreciate the time you took to post your review on Trip Advisor so it can help our new guest to read and know about our beautiful hotel and our wonderful associates. Thank... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel Istana, KL does not deserve to be a 5-star hotel. I stayed in the hotel for 5 days in a row. I requested for a large bed room, and reminded the hotel staff everyday but still I dont get a chance to transfer to another room, which I believe there are still available room for large bed. I come... More

Was this review helpful? Yes 3
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for your constructive feedback with regards to your recent stay at Hotel Istana Kuala Lumpur. We sincerely apologize for all the inconvenience caused. My team and I appreciate your feedback and rest assured that your feedback has been taken seriously and concerned department heads are aware of the problems. I also like to clarify that we... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Shopping mall(6)
  • Staff were friendly(6)
  • King size bed(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#20 Spa Hotel in Kuala Lumpur #26 Romantic Hotel in Kuala Lumpur #30 Family Hotel in Kuala Lumpur #32 Luxury Hotel in Kuala Lumpur
Hotel Class
Number of rooms
505

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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