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Hotel Istana

73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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Hotel Istana
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2,357 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (599)
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Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 4 days ago NEW

As the title says; by opening the door to your room, you are greeted with extremely musty air. As you walked in, you will think that's their only problem only to realize that their architecture of the room is not worth the price that you pay for. Then you sit on the bed, to find stains and dusts all over... More 

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Adelaide
Top Contributor
104 reviews 104 reviews
24 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was my first time to KL so I looked on trip advisor and narrowed it down to the Hotel Istana and the Parkroyal Serviced Apartments (located across the road, ps there are two Parkroal properties in KL). I decided on Hotel Istana as when I booked was considerably cheaper than the Parkroyal Serviced Apartments and reviews were also similar.... More 

Was this review helpful? Yes 5
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear adelaidesurflifsavr, Thank you so much for choosing to stay with us. You made the right choice. We are very happy to see your feedback and I am sure other guests and travellers will certainly appreciate it. We hope you will recommend us to your family and friends. Looking forward to your second trip and stay with us. Warm regards... More 

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Hotel Istana provides a great overall experience for the traveller. The rooms are reasonably priced and spacious, especially the bathroom. The customer service is excellent throughout the hotel and you are always made to feel home when attending the Songket Lounge, Taman Sari Brassiere and Urban Restaurant. The quality of the food and beverages at these places is simply amazing.... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Hans N, Thank you for choosing to stay with us always, we all here at Hotel Istana appreciate your loyalty. We are happy to see that everything went well with your stay. We are working on creating some benefits for our loyal members and will soon communicate with you. Warm regards Aamir Khan General Manager More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

It was my first time travelling to KL. We enjoyed the stay as both room and toilet was super huge. The view given was good too. Good point *comfy bedding and pillow *room service was fast *across is Raja Chulan LRT *5 mins walk to Pavilion Mall (if u go by the back entrance which is next to Standard Charted... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Suri Y, We are very happy to see your wonderful and constructive feedback on Trip Advisor. Your suggestions and feedback will definitely help all the travellers and our prospective guests. We appreciate that you will recommend us to your family and friends. Looking forward to welcoming you back on your next trip to Hotel Istana KLCC Warm regards Aamir... More 

Kuwait City, Kuwait
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at The Istana was terrific. From the management through to housekeeping, the staff were amazingly helpful. Although I was sick, housekeeping & the restaurant staff helped enormously, by making me special fresh ginger & honey drinks. One was even sent up to our room without us asking. This is our fourth stay here & it won't be our... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Min N, We are very happy to see your wonderful feedback on Trip Advisor. We are glad that you are better now and that Hotel Istana team looked after you well. I must mention that we appreciate your loyalty to Hotel Istana and we hope you will recommend us to family and friends and will continue to stay with... More 

Surfers Paradise, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just spent 3 nights at Hotel Istana, what a beautiful hotel. Location is ideal - 5 minutes walk to Monorail, MTR and Pavilion Shopping Centre and major bus station. Staff are so friendly, most speak and understand English very well. This was great for us as they were very helpful when we needed information on the local area... More 

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear sandyf1, We are very happy to see your feedback on Trip Advisor. Thank you so very much for staying with us. We are glad that everything went well with your stay. Indeed, we are looking forward to welcoming you back soon. Warm regards Aamir Khan General Manager More 

Melbourne, VIC
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, love the Islamic architecture and decoration. Service is great, we felt welcome from the moment we arrived at the hotel and was greeted by a staff who took us to the checkin counter and brought welcome drink later. Good location with walking distance to many shops, station, eateries... Breakfast has lot of choices. We booked 2 deluxe rooms... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear quynh_c04, Wow that makes our day after reading your wonderful feedback and comment that you don't normally repeat the Hotels in a city but that you will return to Hotel Istana on your next trip to KL. We hope to Welcome you back soon Warm Regards Aamir Khan General Manager More 

Caloundra
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Great spot for first trip to KL, so central, close to shops monorail and walking distance to lots of restaurants. City is a lot cleaner than I have heard. Istana has lovely pool area, and breakfast has lots of choice.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Kim H, We are very happy to see that you had a wonderful stay with us. Indeed, our location is prime and central as "The City's Centre". We hope to see you soon at your favourite Hotel in Kuala Lumpur Warm regards Aamir Khan General Manager More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Was a very big room, clean, over looking petronas twin tower. Breakfast lots of choices. Bathroom are huges.love it I will stay there again if I have chance to go back to Kuala Lumpur happy lovely stay

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Pbmirar, Thank you for choosing to stay with us at Hotel Istana KLCC. The team and I appreciate your business and we hope that you will recommend us to your family and friends. We are looking forward to your return soon Warm regards Aamir Khan General Manager More 

Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Excellent service with courteous staff in particular, Manager Manimaran, and his team Harani,Farah and Monir. Best room, Quiet and clean rooms & excellent breakfast. The staff saw to our every need. They are credit to the Malaysian tourism. We enjoyed our holiday immensely becdause of the service rendered to us by the hotel.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Christy Thiagarajah, Thank you so much for your wonderful review. The team and I really appreciates it. Indeed, Mr. Manimaran is one of our passionate managers who look after all our guest really well. His efforts and hard work is absolutely non-negotiable. Harani, Farah and Monir, they all are our superstars and we appreciate their hard work and efforts... More 

Hotel Review Summarization

What travelers say

  • Club lounge(40)
  • Very good(23)
  • Monorail station(12)
  • Buffet breakfast(10)
  • Pool area(10)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)
  • Great location(3)
  • Room service(3)
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Room/suite (167)
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Bathroom (93)
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Dining (63)
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Hotel & grounds (163)
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Pool/beach area (51)
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Business center/function rooms (7)
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Family/play areas (2)
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Other (171)

Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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Restaurants and Bars (65)
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The Hotel (60)

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Hotel & grounds (11)
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Dining (3)
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Pool/beach area (2)
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Room/suite (11)
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Other (3)
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