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All 268 Kuala Lumpur hotels

Hotel Istana

4.5 of 5 Hotel   |   73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Ranked #39 of 268 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed today
46Kelly Newcastle, United Kingdom
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1,893 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (463)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Newcastle, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

We stayed in the Istana for 3 nights on route to Bali. I had read previous reviews and wasn't expecting much but have to say we were very pleasantly surprised. The staff were extremely helpful and friendly and everybody was very professional. We stayed in a club room which was fantastic as the club lounge was intimate and very welcoming.... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Beautiful Service going above & beyond duty. Everyone was eager to please & assist and very courteous. Thank You especially Audrey. Beautiful Suite, large & well serviced. Wifi in our room was excellent! Lovely yummy food, good variety. I'll DEFINATELY recommend that Everyone stays here. Istana is central to all the action. KLCC, monorail, many shopping centre's. Everything. Thank You... More

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Belfast, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed in this hotel for a 6 nights in August 2014. We arrived early on a flight from Australia only to realise that rooms would not be available until after 12 noon. This did not put us of the hotel as we where given a complimentary breakfast while we waited. The service standard at the hotel reception was fantastic... More

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1 review
4 of 5 stars Reviewed yesterday NEW

great place to stay in KL with family.Service was very good. Wi-fi in the rooms best of all hotels we stayed in Malaysia and we have stayed in at least 3 other hotels during our recent visit to malaysia

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Ottawa, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Yes building is old but still feels like royalty ! I'm sure this property was a VIP hotel like 40 years ago ! Something for presidents and kings !! On the reality yes it's old needs lots of refreshments but it's nice feelings to see the past again !nothing to lose with such nice experience ! Staff are so nice... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, Indeed you said it right - it is the place for Presidents and Kings. This makes us really happy. I am so glad that you had a wonderful experience of the Hotel and its services. Our Associates are our greatest assets and I am happy to see that even they left a positive mark on your stay. Please... More

2 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Before you book there, understand it's not a 5 star hotel as you would expect it, I didn't even have toothbrushes in my room and the shampoo was empty already (the small individual bottle). One good thing the bed was really comfortable.

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Tommyjam971, Thank you for choosing Hotel Istana KLCC as your preferred hotel during your visit to Kuala Lumpur. We are so sorry to hear about your experience with shampoo and not having the toothbrush. However, I am glad that you did enjoy the comfort of the bed. Our apologies again for the shortfall and we hope this will not... More

Salisbury, United Kingdom
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My adult daughter and I have just returned from Malaysia, we started our holiday at the Istana for three nights and could not have been more delighted with our Club Room. We were given a beautiful large suite type room, on floor 21 (2129) with views across the city including the stunning Petronius Twin Towers, We had booked B&B in... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Whitebred, Thank you so much for your detailed constructive feedback on Trip Advisor. We all really appreciate it. I am glad that you enjoyed all the facilities and services. I am so sorry about your experience in The Songket Lounge downstairs, which is half smoking and the other half non-smoking. Malaysia being a cigarettes / Tobacco smoking country like... More

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here in a Club Room for three nights as part of a longer multi-centre trip. The location of the Istana couldn't be better, right next to the central shopping district, a 10 minute walk to the Petronas Towers and right by the metro. The hotel looks stunning and very prestigious from the outside and the lobby and bar/lounge... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear MiniWanderers, We are very happy to receive your positive feedback and appreciations on Trip Advisor and we appreciate it very much as it will help fellow travellers to make their plans. The Club team misses you all and are looking forward to your return soon. Warm Regards Aamir Khan General Manager More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Istaba for 3 nights on the way home from out honeymoon. Upon arrival we were informed by the receptionist that the only rooms available with a double bed were on the smoking floor. We reluctantly accepted the room even though we are both non smokers. When we got to the room the stench was so bad... More

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Amsterdam, The Netherlands
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel was a total deception. We arrive tired from a flight and want to check in and they make us wait for almost an hour because they couldn't find our reservation. Then without any explanation we get the room with the view of a wall and a toilet that wouldn't flush. Normally we don't easily complain but for a... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Nelson D, We are so sorry for your experience at Hotel Istana. Please do accept our sincere apologies for the inconvenience caused. I am grateful to you that once you brought up your issue and complain to our notice, the team was able to take appropriate actions right away and upgrade you to a suite. I am sure you... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Shopping mall(6)
  • Staff were friendly(6)
  • Petronas Towers(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

982 photos of this hotel

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Presidential Suite (72)
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Deluxe Room (26)
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Club Suite (34)
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Amenities (41)
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Adult Pool (5)

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#20 Spa Hotel in Kuala Lumpur #26 Romantic Hotel in Kuala Lumpur #30 Family Hotel in Kuala Lumpur #32 Luxury Hotel in Kuala Lumpur
Hotel Class
Number of rooms
505

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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