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All 254 Kuala Lumpur hotels

Hotel Istana

4.5 of 5 Hotel   |   73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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73%
Ranked #36 of 254 hotels in Kuala Lumpur
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Marymair Kinneff Scotland
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1,780 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kinneff Scotland
Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned after spending 3 nights then another 3 nights in this fantastic hotel.........Dont look anywhere else- the hospitality is amazing....Rooms large and spacious- exceptionally clean- housekeeping great- Quality of food superb..... I was ill during my stay and had to have a Doctor......The Duty Manager Lily came to my room and invited us to have dinner on the house.....This... More

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Mumbai (Bombay), India
Top Contributor
70 reviews 70 reviews
35 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I had been to Kuala Lumpur & stayed for 3 nights in Hotel Istana. Location: Simply Great. Close to market (5min walk) & adjoining to Restaurants, Clubs & happening night life of city. Connected with all mode of transportation. Lobby: Welcoming with express check-in & check-out procedures. Elevator services & indication for rooms are very convenient. Room: clean & very... More

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Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Ladies travelling with a kid. This was a 2nd visit! Overwhelm with services and room. Staff ever so friendly, beeakfast was always great! Never been enough...will definitely return! ♥♡♥♡♥♡♥♡ shopping n chillax!

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HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. Your praise and recognitions goes a long way and our team is thrilled to hear such positive feedbacks. We surely hope we will have the chance to welcoming you back again soon. Do drop us a note should you have any comment or question at clement@hotelistana.com.my Thank you & best... More

Singapore, Singapore
Top Contributor
108 reviews 108 reviews
39 hotel reviews
217 helpful votes 217 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Good location...short walk or taxi ride to all the hot spots , shopping malls etc The reception by the foyer staff was extremeley warm and welcoming. Cannot fault the staff at all here.... always willing to help with a smile. They helped us with reservations...trips ...taxi's etc We didnt eat or drink there so cannot comment on the food There... More

Was this review helpful? Yes 2
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for sharing your comment here. We are happy that you enjoyed your stay with us recently. Should you have any comment or idea that you might want to share with us, do drop us a note at clement@hotelistana.com.my We look forward to see you again soon. Best regards. Management More

Penang Island, Malaysia
Top Contributor
113 reviews 113 reviews
39 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I arrived the hotel at night, from the back entrance on basement. (strange). Quite entrance, nobody there, no signs showing me where the lobby is (maybe have but I was not aware of). The main entrance is nice, grand, staff wearing beautiful Malay costume to greet you on the main entrance. Check-in was fast. Location- The hotel is located in... More

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HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for sharing your comment here. We acknowledge your concerned and we are improving our services and weaknesses as we speak. We view our guests comment seriously and there is no room for error in what we do especially on service and our commitment. Should you have any further comment that you would like to share with... More

Sydney, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

On the 04/04/14 we stayed here for 9 nights we were given room 1507 , our room was large enough and clean, the hotel is right in the heart of The shopping malls, the Monorail is 5 minutes walk away, The Petronas towers 10 Minutes walk away you really don`t need any taxi transport at all, the hotel main entry... More

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HotelIstana, Manager at Hotel Istana, responded to this review

Thank you for taking the time to review us on Trip Advisor. Dear Guest, Thank you so much for the fantastic review. You have given me great pleasure to share this with the team. We thank you for giving us an opportunity to welcome you at Hotel Istana Kuala Lumpur and it's always good to hear our guests enjoy themselves... More

Mexico City
Contributor
20 reviews 20 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the Istana for a week over the Christmas holidays and the experience was very pleasant. The hotel is fantastically located, in walking distance from major attractions, restaurant/bar areas, and shopping malls and just across from a rail station. The staff was friendly, though the check in process was long and seemed overly complicated- the reception staff helping... More

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HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for sharing your lovely comment in here. We are delighted that you enjoyed your stay with us and we look forward to welcome you again soon. Do drop us a note should you have anything to share at clement@hotelistana.com.my Thank you & best regards. Management More

Al Ain, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is nice. The staff is friendly. The pool is beautiful to look at... the bar is nice .. not a lot of people at least when I was there -- but hey did have a buy 1 get 1 free :). Food was reasonably priced and portions were suitable. The shower was FABULOUS =- it was like an... More

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HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for sharing your positive and lovely comment here. We are thrilled and excited the know that you and your family enjoyed every moment with us and we look forward to welcome you again soon. Thank you & best regards. Management More

Willoughby, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

Loved the pool area, it's very luxurious. Thought the breakfast was right up there with the best. Not everything is quite perfect. We had to wait ages for check-in and though the staff kept apologising, we still had to wait. There was no free Wi-Fi which is a pain. The room was above average size but could do with a... More

Was this review helpful? Yes
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. Your praise and recognitions goes a long way and our team is thrilled to hear such positive feedbacks. We are delighted you have enjoyed everything Hotel Istana Kuala Lumpur City Centre has to offer and we are always committed to give our guest a five star standards of service at... More

Birmingham, United Kingdom
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel has a very grand and flamboyant entrance with bar lounge and restaurant plus lovely pool. The bedrooms are generous in size and well appointed with all facilities. No wifi in rooms but LAN access for laptops. Well located with many bars and restaurants nearby with cheaper options

Was this review helpful? Yes
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for the fantastic review. You have given us a moral booster to continue serving our guests with high standards and quality. It's always good to hear our guests enjoy themselves during their stay. Once again, thank you for taking the time to share your stay experience and look forward to your next stay soon.... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Staff were friendly(6)
  • Shopping mall(6)
  • King size bed(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#26 Family Hotel in Kuala Lumpur
#30 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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