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All 270 Kuala Lumpur hotels

Hotel Istana

4.5 of 5 Hotel   |   73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Ranked #40 of 270 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
dawod288 جدة, المملكة العربية السعودية, الشرق الأوسط
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1,921 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

I stayed with my husband for three days in Istana hotel, the only good thing about it is the location, it is in the heart of KL. the service was really bad, the room was not clean, the refrigerator and the phone were out of service, so there is no room service.... once we needed to use the phone so... More

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جدة, المملكة العربية السعودية, الشرق الأوسط
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed in this hotel 4 days , very beautful and very clean, the staff were very frindly and helpful , the brekfast food is good , the boll is clean and good sias. All hotel is good. Thanks for oll. Dawood Alrowaethi

Was this review helpful? Yes 1
Marikina, Philippines
1 review
4 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel (Sept. 7-11) when I attended a conference in KL at a nearby hotel. My mom was with me and having spent the better part of my stay in KL in another hotel, she spent most of her time at the hotel. The look and feel of this hotel is classic. Its best asset would be... More

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Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My partner and I stayed here for a few nights and loved every minute :) Staff were very friendly and helpful, the hotel itself is very beautiful with water features, and rooms are spacious and very clean. The location is ideal with amazing views from the room it's 2 minute walk to the monorail making it the perfect base to... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lou C, Thank you so much for a wonderful feedback with regards to your recent stay at Hotel Istana KLCC. The team really appreciates your comments. Thank you again for recommending us to fellow travellers. Looking forward to welcoming you back soon Aamir Khan General Manager More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

Incomplete toiletries, towels weren't replenished after housekeeping on second day. Hotel lobby looked 5-star but rooms were certainly only of 3-star quality. Still using 'Vision Four'. Desirable location but that was all. It is not a completely bad hotel but completely underwhelming for a supposed 5-star hotel. Very disappointing.

Was this review helpful? Yes 2
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Cravie83, Thank you for posting your comments. As our valuable guest we respect your opinion about the Hotel. We are looking into the shortfalls you have highlighted and please do accept our sincere apologies for that. We hope this will not deter you from using Hotel Istana in future Warm regards Aamir Khan More

bucharest
Contributor
15 reviews 15 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Impressive 5 star hotel, a tad tired ( perhaps it was a gem back in the days ). Staff service and friendliness cover any spot. Great variety for breakfast ( I could opt out for a table in the lovely backyard ). The cons are the freezing cold temperature in the rooms - really couldn't do anything about it and... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear CamyC, Thank you for taking the time and writing your positive feedback about Hotel Istana KLCC. Indeed, our team members are the most courteous and polite and a true reflection of Malaysian Hospitality. Please do accept our sincere apologies for all the inconveniences you have mentioned and rest assured we look into it right away. We are looking forward... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

I cannot rave more about my stay at the Istana! My mum and I stayed 4 nights as part of a celebratory grad trip and it was amazing; from the hotel itself to the lobby to the service and the people. While check in was at 2pm, we arrived at 11.30 and were given a room by 12pm. We had... More

Was this review helpful? Yes 2
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, We are so happy to read your positive comments. Thank you for giving us 5 stars on Trip Advisor. Our team is our biggest asset and they make sure that all our guest are happy, comfortable and enjoying their stay. You have summarized the facilities and KL attractions nicely for the fellow travellers and I am sure they... More

1 review
4 of 5 stars Reviewed 1 week ago NEW

Large rooms, good location..nice facilities at the hotel are big advantage....It is very close to the public transportation stations as well as it is very close to the shopping areas...The rooms are nicely decorated and very spacious..

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ismail, We are very grateful to you for your positive comments about Hotel Istana KLCC. In a few lines you have summarized the Hotel and its location really well. Indeed, we are the City's Centre. Thank you once again for your feedback Aamir Khan General Manager More

Sydney, New South Wales, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The ISTANA Hotel was unbelievable. The staff were very professional and friendly. The room was clean and well serviced. Staying on the 20th floor enables Club Lounge with free afternoon tea and later in the afternoon pre dinner drinks and canapes. Food was great and was a wonderful experience. Will definitely return. Thankyou for your hospitality.

Was this review helpful? Yes 1
hurley
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I went to Kuala Lumpur after staying at The Andaman Hotel in Langkawi (See review) We wanted a few days together after attending a wedding and we could not have picked a better Hotel. I had read a lot of reviews and I asked for a refurbished room as some of them were still old style according... More

Was this review helpful? Yes 2
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Miwend, Thank you so much for taking the time and posting your wonderful review on Trip Advisor and giving us 5 stars. The team and I really appreciate it. I am glad you enjoyed our vast variety of breakfast menu in Taman Sari, and our Associates' services as this is exactly what the warm Malaysian hospitality is all about.... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Shopping mall(6)
  • Staff were friendly(6)
  • King size bed(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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Room/suite (139)
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Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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Restaurants and Bars (65)
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The Hotel (60)

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#21 Spa Hotel in Kuala Lumpur #27 Romantic Hotel in Kuala Lumpur #29 Family Hotel in Kuala Lumpur #34 Luxury Hotel in Kuala Lumpur
Hotel Class
Number of rooms
505

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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