This hotel is a good example of how British hotels should be. Pleasant staff that are happy to serve and always trying to help. Far from most hotels in UK and Australia from my experience, unless you pay a fortune!. This hotel had such small faults that were not worth complaining about. Maybe the old T.V, but then we were... more

I read the reviews of this hotel and only found some criticisms relating to tired looking rooms. But my offer of $75/night was worth the risk. We were on our way back to Vietnam from Borneo, so this was a few days to shop for a few essentials not found in Hanoi. The first great thing about this hotel is... more

Top hotel would stay again very friendly staff great food ,location has it all .One idea ask for a newly renovated room. more

We stayed at Istana for three nights this November. The location was excellent - walking distance to Petronas Towers/Suria Shopping Centre, as well as Pavillion Shopping Centre and Bukit Bintang. We did not have the breakfast so I cannot comment on that. The staff were super friendly and our room was huge. My only criticism is that the bathroom is... more

I stayed at this hotel for during a 3 nights stay in Kuala Lumpur. The check-in process was quick and the receptionist was helpful. The hotel was centrally located thus it was really close to walk to Twin Tower as well as Bukit Bintang. The bedroom was spacious and the bathroom was very nicely decorated. The rate was affordable and... more

We stayed at the Istana on 3 separate occasions during our recent visit to Asia. Each time we stayed in an Executive Club room. Apart from an initial problem with being given a twin room instead of a king and not invited to check-in at the executive club lounge when we first arrived, the stay was excellent. We had a... more

We went to this hotel on 17h October and stayed for 4 nights with 2 kids. I was expected 5 star quality and services but unfortunately this hotel is eligible for 3 star only. Even I booked 2 months before for a king size bed and finally I got twin beds. Luckily I got a room with good view on... more

Stayed at Istana for four nights in October. Not exactly my pick after reading the reviews, but attended an event hosted by the hotel, so whatta heck, everyone deserves a second chance! Well, the schizofrenic reviews very well represent the schizofrenic nature of this hotel. If you are lucky, you can probably have a very enjoyable stay. If less lucky,... more

My husband and I made a stop in KL on our way to Bali and we stayed in the IStana Hotel. The hall is impressive and its location is excellent- just two minutes from the monorail and main shopping area. The room was big but it was not one of a 4 star hotel at all. The net curtains were... more