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Hotel Istana

4.5 of 5 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Hotel Istana
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Hotel Istana
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2,103 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (523)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
  • German first
  • Indonesian first
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  • All months
    (2103)
  • Mar-May only
    (529)
  • Jun-Aug only
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  • Sep-Nov only
    (589)
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    (458)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The room is clean and it was hassle free in checking in & out. Staff are very courteous and the buffet breakfast is very good. Fast Wifi in the Club rooms.Family had been repeat customers as we feel that the hotel has good location and value for money.

Was this review helpful? Yes
Kuching, Sarawak, Malaysia
1 review
4 of 5 stars Reviewed yesterday NEW

Your staffs were generally very friendly and helpful especially Ms Audrey & Ms. Lily of the Club Lounge . However , the suite is not up to our expectation & the food at the lounge for breakfast ( I can't comment other meals cos I only tried the breakfast ) is too limited & not much choices as compare to... More 

Was this review helpful? Yes
Rojales, Spain
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On a whistlestop 4 night stop in KL we splashed out on 4* hotel istana. First impressions of entrance, lobby and public areas were "wow!". However on exiting the lift on the 12th floor the drab corridors and tired, stained carpets brought us back down to earth. Our room, 1207, was spacious and the bathroom enormous, although lacking in a... More 

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Elaine W, Thank you for posting your review on Trip Advisor and Thank you for choosing to stay with us. We have taken your comments very seriously and our concerned department is looking into those issues. Please do accept our sincere apologies for the inconvenience caused. We hope these isolated incidents will not deter you from choosing to stay... More 

Kluang District, Malaysia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed two nights with my family. Perfect hotel in all sense. I will come again if visiting KL. Ms. Lilly is an outstanding member of the hotel staff. She offered us all the assistance we might need while staying at the hotel. The staff were friendly and smiling all the times, welcoming you whether coming in or going out.

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mohammed S, Thank you so much for your wonderful feedback about Hotel Istana KLCC and our Associate Ms. Lily. Indeed Ms. Lily is a very passionate member of our team and has grown from ranks due to her hard work and her passion to serve our guest. I have taken note of your comments with regards to bathroom and... More 

Kuala Selangor, Malaysia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Have been staying in the hotel since 1999 part from a few years living away from Malaysia. The hotel staff makes the difference, from doorman, reception, restaurant and house keeping, they are all ever so friendly. But with heads and shoulders above all are the Club Lounge staff. They make you feel like coming home, Audrey, Murni and the male... More 

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear SNRMBX, Thank you so much and may I say Welcome back to your home away from home. The team is really excited to read your feedback on Trip Advisor. Audrey and her team are the shining starts in the entire team as they strive for excellence on daily basis. Thank you for posting your review on Trip Advisor as... More 

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

very good location closed to monorail station and all the shopping complex such as Pavilion, very good service polite staff and very helpful whatever you need, room is very spacious and clean, very quite and pleasant to stay again.

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Allen C, Thank you so much for giving us 5 stars on Trip Advisor and Thank you for choosing to stay with us. We are very happy to see that you have really enjoyed your stay with us. Looking forward to welcoming you back soon Happy Holidays Aamir Khan General Manager More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

My family and I stayed at Hotel Istana for 2 nights in the Club Suite and it was a wonderful experience. Only complaint? The shower didn't work properly (either scalding hot or just cold water) and the bathroom floor was constantly wet. Otherwise, the staff were all really nice and the check-in and out was fuss free. The buffet was... More 

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Sabrina M, Thank you so much for staying with us with your wonderful family. Please do accept our sincere apologies for the inconvenience caused by hot and cold water imbalance. Our engineering is already looking into it. We are now looking forward to your return to the most favourite Hotel Istana KLCC in near future. Happy Holidays Aamir Khan... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel has an excellent location. It is within walking distance to major shopping centres and is near one of the GoKL purple line bus stop, a free bus service looping to Chinatown area. The rooms are spacious and comfortable. Staff are polite and helpful. Overall an enjoyable stay.

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear peterpanlim, We are very happy to see your review on Trip Advisor. Thank you so much especially as a Senior Contributor on Trip Advisor, your feedback means a lot to us and to our guest. Please come back soon to your favourite Hotel in KLCC Happy Holidays Aamir Khan General Manager More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is the 3rd time we have stayed in the Istana and again thoroughly enjoyed our stay The hotel itself ie. Lobby, restaurant etc is fabulous! Very grand and spotlessly clean The rooms are very spacious and comfortable, however I do think they need modernising a little. Breakfast is lovely with a good variety to suit all tastes... The location... More 

Was this review helpful? Yes
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear SarahandNeil1803 Thank you so very much for continuously supporting Hotel Istana and its Associates. Thank you so much for your loyalty to our brand. Having received such praised from a well travelled and Senior Contributor of Trip Advisor is a real honour. We are looking forward to your return to your favourite Hotel Istana KLCC Happy Holidays Aamir Khan... More 

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Family holiday - stayed for three nights in 2 different rooms. The ageing hotel is located very conveniently and close to everything. The rooms are well appointed and sizeable, the en suite (attached bathroom) has a bit too much to offer i.e. a bath, a shower, two basins, and a cabin for the dunny. How much does one need? The... More 

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear IRFANCHOUDHRY, We are so happy to see your detailed feedback on Trip Advisor. Thank you for taking the time and posting your review and Thank you for choosing Hotel Istana once again. The team and I really appreciate all your observations and at the same time please accept our sincere apologies for the inconveniences with flooding of the bathroom.... More 

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Staff were friendly(6)
  • Shopping mall(6)
  • Petronas Towers(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#20 Spa Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#28 Family Hotel in Kuala Lumpur
#30 Luxury Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur

1,026 photos of this hotel

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Hotel & grounds (131)
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Pool/beach area (46)
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Dining (55)
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Room/suite (146)
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Bathroom (88)
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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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The Hotel (60)

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