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Hotel Istana

Certificate of Excellence
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
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Best prices for: 1 room 1 guest
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Hotel Istana
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Hotel Istana
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2,404 reviews from our community

Traveler rating
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    871
    350
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    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (614)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2404)
  • Mar-May only
    (696)
  • Jun-Aug only
    (527)
  • Sep-Nov only
    (585)
  • Dec-Feb only
    (596)
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Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Same as their tag line, nice Hotel, Breeze room, we always switch off the Air Condition inside the room on the night because this Hotel was Royal to the guest, you will never feel Hot when you stay on the hotel, it's cool every where, salute for Istana Hotel. Express check in with their best staff and all staff are... More 

Was this review helpful? Yes 1
India
1 review
5 of 5 stars Reviewed 2 days ago NEW

Good and friendly staff and very good welcomes from the beautiful lady . Good restaurant , nice sports bar! Good for family :) , staff was quite charming helpful in informing about how to go about places.I had such a good time in Istana . I wish to come here again with my family n friends

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear rajguptaswh21, We are very happy to see your wonderful review on Trip Advisor. The team and I really appreciate it. We are very grateful to you that you will return to stay in our Hotel again and that you will recommend us to your family and friends. Warm Regards Aamir Khan General Manager More 

Banbury, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

delightful experience, reception rouldan and ally did their best to find me a room that matches my needs (quite, non-smoking, double bed). great location next to monorail, pavilion shopping centre. will return again in a few weeks.

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear James D, Thank you for choosing to stay with us and for writing a wonderful review on Trip Advisor. We are already looking forward to your return in a few weeks. Please do let us know if we can do anything to make your upcoming and future stays a memorable one. Warm Regards Aamir Khan General Manager More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel staff very friendly,courteous n charming. Breakfast open buffet has great varieties of food with different themes, namely, Chinese, Arab, Indian n Maly. Hotel situated walking distance to the most attractive places of interest, viz. Petronas, Pavillion Tower, Aquarium etc... Highly recommand this Hotel to visitors.

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear bashnnaz, Thank you for a 5 star review about Hotel Istana KLCC on Trip Advisor. The team and I really appreciates it. Yes, our Associates are very passionate and friendly folks and our breakfast is the best in town because it caters to Malays, Chinese, Indians, Western, and other international guest with fresh food and freshly baked breads. We... More 

1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Although breakfast is very nice with a good selection and most staff are friendly, there are lots of problems with this hotel. - The price list you have in the room for the spa treatments is completely different to the actual prices charged by the spa. It is not made clear that tax is added. - Also the exchange rates... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Sasha W, Thank you for your feedback with regards to your recent stay with us at Hotel Istana KLCC. We are very sorry to hear of your experience and apologize very sincerely for all the inconveniences. Let me answer your issues one by one. - SPA prices are actually charged less as we give 15% discount to our in... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Spacious bathroom, decent amenities excellent location. You can walk down to Chunkit for drinks or shop at Pavilion or Fahrenheit 88. Petronas towers are about ten to fifteen by cab. Very helpful and cheerful staff.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Anusuya C, Thank you for choosing to stay with us and thank you for posting your short and sweet review on Trip Advisor. The team is excited to see that you have recognized them. We hope you will recommend us to family and friends and will return soon. Warm regards Aamir Khan General Manager More 

South Australia, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

During our recent visit to Kuala Lumpur, my wife and I stayed at Hotel Istana for seven nights. Our visit was for business, pleasure and to catch up with friends. We chose to stay at this hotel because of its close proximity to large shopping complexes and malls. Furthermore, at the time of booking the accommodation online, the hotel had... More 

Was this review helpful? Yes 2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear ANDREW Y, Welcome back to Hotel Istana KLCC. We are happy to see that you have enjoyed the Club floor and its services and facilities. Indeed, our Club Associates like Audrey, Azizan, Norzila, Murni, Faizal, Soheil and Chef Din are our shining stars in the team. We all appreciate their hard work and passion to serve our guest. We... More 

Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The location of the hotel is very convenience. Rooms are big and clean.Very friendly and professional stuff at the front desk and give us a great service during our stay...highly recommend to all travellers I must come back next time and stay longer.

Was this review helpful? Yes 1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Charles K, We are very happy to see your short and sweet review on Trip Advisor. Indeed our rooms are big and spacious and our Associates are the most passionate you will find in the city of KL. We appreciate that you will recommend us to family and friends and will return soon and stay longer with us. Warm... More 

St Austell, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The staff here are really friendly and helpful. We stayed in the club part, and the Manager Miss Audrey could not have been more helpful and friendly. We had a slight problem with the aircon not working properly and were immediately switched to an upgraded suite at no cost. Miss Murni also in the club section was excellent as was... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Michael R, Thank you so much for choosing to stay with us. The team and I really appreciate that you have recognized some of our colleagues. Audrey, Murni, and Rafi are Associates inspiring our guest every day due to their passionate service and positive attitude towards their job. I am very proud of them. We hope you will recommend us... More 

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Istana Hotel provide a very good service. Every time when I travel to KL sure will stayed here. For recently 2 occasions they upgraded me to Club Room which a nice, large room with living room. I wish to thank front staff especially Mr Rudy provided a warm n good service during my stayed. Fully recommend to all my friends... More 

Was this review helpful? Yes
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Honeymoon76, We are very happy to see your 5 star feedback on Trip Advisor. The team and I really appreciate it that you will recommend us to family and friends. Rudy is our one of the superstars and he like other team members, a very passionate and focused person towards our guest and their needs. We are proud of... More 

Hotel Review Summarization

What travelers say

  • Club lounge(40)
  • Very good(23)
  • Monorail station(12)
  • Buffet breakfast(10)
  • Pool area(10)
  • Shopping mall(6)
  • Staff were friendly(5)
  • Petronas Towers(5)
  • Great location(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,125 photos of this hotel

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Room/suite (168)
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Pool/beach area (51)
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Dining (63)
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Hotel & grounds (163)
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Bathroom (93)
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View from room (45)
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Business center/function rooms (7)
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Family/play areas (2)
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Other (171)

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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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Restaurants and Bars (65)
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The Hotel (60)

Management photos: Courtesy of the property manager

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Hotel & grounds (11)
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Dining (3)
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Pool/beach area (2)
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Room/suite (11)
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Other (3)
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Prices are for 1 room, 2 adults
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Amenities