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Hotel Istana

4.5 of 5 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
#40 of 270 Hotels in Kuala Lumpur
1,962 Reviews 4 of 5 stars
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Hotel Istana
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1,962 reviews from our community

Traveler rating
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    715
    307
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    97
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (484)
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English first
  • All months
    (1962)
  • Mar-May only
    (529)
  • Jun-Aug only
    (527)
  • Sep-Nov only
    (481)
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    (425)
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Brisbane, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights & loved it! Pros - - Big rooms & huge bathroom. Very clean. We had a refurbished room which looked at the towers. - Walking distance to all major attractions, shopping & dining out. - Breakfast - the best we had in Malaysia - I was amazed by the amount of variety catering for... More

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Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Do not understand some of the reviews, okay not the style of the venetian in Las Vegas or the 7 restaurants of the Sheraton in Heliopolis but the rooms were great, the food excellent but the staff were amazingly professional yet extremely friendly. The location was perfect. Would I stay again, you bet, and I would prefer this to either... More

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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Staff are very friendly, nice, apologetic and sympathetic. Food has a lot of variety and good. Pillows however are not fluffy and thin. Came during water bursts incident, everything's not working, the lift, the phones, etc. However, hotel staff tried the best they can to help all guests.

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Great location and helpful staff, there was a problem with my room bill but the receptionist handle it quickly and profesionally. Requested extra bed during midnite and it was set up less than half an hour. Love the ambience and the smell in the looby,and concierge was always smling and very helpful. Walking distance to Pavillion and KLCC which is... More

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Yorkshire Dales National Park, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel in September 2014, the staff were very friendly and did everything they could to make our stay there a good one. The was a large choice of food at breakfast, enough to suit every travellers taste. The room we stayed in was very spacious and cleaned daily. It is in a great area to be... More

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Liverpool, United Kingdom
Top Contributor
89 reviews 89 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I recently visited the Istana with my wife and was nicely surprised as we pulled up outside as it looks lovely. The entrance is very grande and the check in staff our excellent and very helpful. On arrival to our room we were a little disappointed as the room was very dated with stains on the carpet. The bed was... More

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Tony-mc27, We are very grateful for your constructive feedback with regards to your recent stay at The Hotel Istana KLCC. Please do accept our sincere apologies for issues that came from Housekeeping side. Rest assured that I am investigating this matter and will counsel the individual along with some specific trainings. We have a continuous on going English language... More

Stone, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We loved staying here on our little trip around the East. The rooms were well appointed, modern and wonderfully light and sound proof - perfect for the jet-lagged traveller who needs some shut eye... Helpful staff, lovely food and, most importantly, an absolutely fabulous pool.

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Jane D, We are very happy to see your wonderful review with 5 stars on Trip Advisor. Thank you so much for taking the time to post the review. I am glad that you enjoyed your stay to the fullest. Please come back soon to your favourite hotel in KL as we all are looking forward to welcoming you... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

Loved the atmosphere here at hotel istana! Super friendly staff who greets you with a smile all the time. Special thanks to miss lily baharom who made sure we had a lovely stay! Hotel istana is just walking distance to pavilion, klcc and all the shopping areas nearby.

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Nurul992, We are very happy to see that you had a wonderful stay with us. Thanking for sharing your review on Trip Advisor. Lily is an asset to the team and her passion to serve our guest is absolutely appreciated by us and by our guest. Singapore is not far, so please come back soon to KL and stay... More

Peterborough
Contributor
20 reviews 20 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel was clean and well presented in all aspects. Staff could not have been more helpful, efficient and friendly. Room was comfortable, pool and gardens pleasant. Walking distance from Menora KL Tower, Petronas Towers and main shopping centre. I was on crutches which would have made buffet breakfast/meals interesting but I was assisted every time by a staff member who... More

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HotelIstana, General Manager at Hotel Istana, responded to this review

Dear madtraveller6, We are so happy to read your review on Trip Advisor and I personally feel very proud of my team who served you so passionately during your stay. We strive for excellence everyday so that we can create memorable experiences for our guest. You have written so many reviews and a world traveller's words honouring us with World... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Good location in the down town and convenient for shopping and going around, especially to nightmarket in Jalan Alor. I have a business partner in Wisma Goldhill building, I can get there in 3 minutes.

Was this review helpful? Yes 1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Chingmu C, Thank you so much for your positive review of Hotel Istana. You said it right our location is the best in KL as we are the City's Centre. Please come back soon to your favourite Hotel in KL Warm Regards Aamir Khan General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(53)
  • Very good(34)
  • Monorail station(18)
  • Pool area(14)
  • Buffet breakfast(11)
  • Great location(8)
  • Room service(7)
  • Shopping mall(6)
  • Staff were friendly(6)
  • Petronas Towers(5)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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Bathroom (87)
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Adult Pool (5)
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Amenities (41)
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Children's Pool (5)
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Club Suite (34)
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Deluxe Room (26)
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Deluxe Room Twin (24)
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Presidential Suite (72)
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The Hotel (60)

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