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Hotel Istana

Certificate of Excellence
73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
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1 room 1 adult
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Hotel Istana
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2,893 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
4 of 5 stars Reviewed 3 days ago NEW

This is my first visit to KL with my wife, I found this hotel over the internet, we used airport cab to arrive hotel, checkin took around 45 mins, room was comfy, service and food was good but I have noticed furniture is a bit old but overall it is worth it and value of money. I would certainly recommend... More 

Helpful?
Thank Bilal H
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Bilal H, Thank you for choosing to stay with us and Thank you for writing your review on Trip Advisor. We are so sorry about the delays in your check-in. We were running high occupancies and occasionally due to a group departing late we may run into such situations where rooms are released late. However, we appreciate you recommending... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

The room was spacious, with shower and bathtub and a good view of the Petronas' towers. Breakfast was the best we experienced in Malaysia, very good diversity of Malay, Chinese and Western food, all very tasty. The location of the hotel is excellent, within less than 10 minutes walking time you are at the big malls (Pavillion, etc.) and the... More 

Helpful?
Thank Rui S
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Rui S, Thank you for choosing to stay with us and Thank you for a wonderful review on Trip Advisor. It is nice to see that you have enjoyed everything and you have appreciated too. We hope to see you again soon. Warm regards Aamir Khan General Manager More 

Brussels
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed 5 nights in a club suite and a enjoyed every day. Breakfast, lunch and dinner in Taman Sari are fantastic, there is a very large choice and everybody will find what he likes. I don't know if all guests receive it but a club guest receive a card for the period of his stay, Buy 1, Free 1,... More 

Helpful?
Thank Hugo2
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Hugo2, Thank you for choosing to stay with us and Thank you for a wonderful five star review on Trip Advisor. We are happy that you have enjoyed your stay to the fullest. Indeed, our most central location and our passionate associate are one of the main reasons for our guest to return to their favourite Hotel. We hope... More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family and I gathered at the Istana from the 17th Jan till 27 Jan 2016. We travelled from Sydney, New Zealand,Germany and Malaysia to be reunited for my daughter's wedding. Since we did not have a family home in Msia, Hotel Istana became the brides residence. A home away from home. The Management and Staff at the Istana were... More 

Helpful?
Thank Jesu S
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Jesu S, Thank you for choosing to stay with us and Thank you for posting your wonderful review on Trip Advisor. We are so happy to see that you returned to your home in Kuala Lumpur and moreover you chose us for such a wonderful and most important day and occasion of your family. We wish the couple a... More 

Singapore, Singapore
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is the second time the family stayed in this hotel. The experience was similar to our first time - pleasant sleep, comfy bed, excellent guest experience, breakfast adequate spread selection and adequately spaced room. It is a grand hotel with a very nice distinct scent in the lobby. It's centrally located very near the MTR, Petronas Twin Towers, and... More 

Helpful?
Thank Pearlie_76
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Pearlie_76, Thank you for choosing to stay with us and Thank you for your wonderful review on Trip Advisor. We are very happy to see that everything worked out for you well. With regards to tired rooms, we are already working on an enhancement and renovation plan and hopefully it will be executed soon. The stain on the windows... More 

Kuala Lumpur, Malaysia
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for a night. The room was spacious and comfortable, with the usual amenities. The bathroom was very impressive, with a shower stall and a bathtub. Location-wise, the hotel is situated strategically, giving access to Sultan Ismail and Bukit Bintang. Just a few minutes' walk away is Pavilion. Overall a good stay. Had the room price been around 15%... More 

Helpful?
Thank Prav101
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Prav101, Thank you for choosing to stay with us and Thank you for your review on Trip Advisor. We are very happy to see that overall you had a great stay with us. We hope you will recommend us to family and friends. Warm regards Aamir Khan General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Rooms are clean, but needs an update. We were on the 4th floor. The deluxe room is very spacious even with an extra bed. The storage space is OK. Service - Bellboy - very good - Check in - very good - Housekeeping - very good - Room service - some are good and some just left without serving the... More 

Helpful?
Thank Ana R
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Ana R, Thank you for choosing to stay with us and Thank you for your review on Trip Advisor. We appreciate your constructive feedback and apologize for the inconvenience caused. We have taken notice of your comments already and respective departments will look into it right away. We hope this will not deter you from returning to Hotel Istana... More 

England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Central location ideally situated for the shopping malls. Very friendly staff who made us feel very welcome. We booked the club lounge first class food and service. Room was spacious the bathroom needed a little TLC

Helpful?
Thank 900cook
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear 900cook, Thank you for staying with us and Thank you for your review on Trip Advisor. We appreciate your short and sweet feedback. We hope you will return soon. Warm Regards Aamir Khan General Manager More 

Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Wife and I found a room in Hotel Istana online cheap! And it was so worth it! Felt like I was living like a King in the spacious rooms and grand hotel. There's live music in the bar/restaurant area, outdoor pool and more.

Helpful?
Thank Allen H
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Allen H, Thank you for choosing to stay with us and Thank you for your wonderful review on Trip Advisor. We are so happy to see that you felt like a King and it was our honour to serve you "Your Majesty". We hope you will recommend us to family and friends and will return soon. Warm Regards Aamir... More 

west midlands
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Initial thoughts were that the hotel is past its best and needs some careful TLC. But on the whole we enjoyed our stay. The room was Ok. Beds are comfy and its quiet in the hotel but a little noisy from the road in the early hours. Looks like they've tried to do a bit of DIY without too much... More 

Helpful?
Thank Sopp
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Sopp, Thank you for choosing to stay with us and Thank you for a wonderful review on Trip Advisor. We are very happy to see that you have enjoyed your stay well and that everything met your expectations. We hope to see you again. Warm regards Aamir Khan General Manager More 

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