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All 268 Kuala Lumpur hotels

JW Marriott Hotel Kuala Lumpur

5.0 of 5 Hotel   |   183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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Ranked #22 of 268 hotels in Kuala Lumpur
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
TeddyJeannie Singapore, Singapore
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805 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

Selected this hotel for the weekend as the Mrs wanted a convenient locations near the shopping malls in downtown KL. This hotel is situated opposite Pavilion and attached to Starhill so it was very conveniently located. Do not bother with the taxis lining the road, as much as you haggle with them, you will still be over-paying. You can try... More

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illinois
Top Contributor
61 reviews 61 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We recently stayed here while visiting KL. The location is excellent, close to everything including the Pavilion Mall. The breakfast buffet gets boring after the third day as it never changes. The Enak restaurant was very poor in service and food quality. The rooms are ok. The JW lounge was very good. Everybody there was really nice.

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Hong Kong, China
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was here for a conference, early impressions were not good as the water from the tap was brown when I first turned it on. Had to run it for a few minutes before I could start to use it. The phone was also not working, couldn't dial out. The business conference facilities were grand and impressive. There is a pretty... More

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Overtown, Scotland, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed in the hotel in Aug'14 on business travel. Generally I'd rate the hotel well and would have given 4/5 out of 5 if not for the food. The staff are very helpful and friendly (the airline lost my bag and they called twice daily to chase the airline for me and provide updates), the quality of the rooms... More

Was this review helpful? Yes 3
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Iain B, Thank you for taking the time to share your valuable feedback with us. I am very disappointed to read about your unpleasant experience. Trust that your comments will be shared with the culinary team and we definitely look for more options in the future. However, I am delighted that you were well taken cared off by my... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

It's the third time to stay at the same hotel, i do like the place makes you more comfortable , staff are very helpfull, easy to access all around earya. Also we are having a especial rate which provided to my company that help a lot in terms of budgetting

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Gurgaon, India
1 review
5 of 5 stars Reviewed 6 days ago NEW

One of the best hotels I have stayed in. Excellent staff, very helpful & courteous. I will like to share one experience which has earned my respect for Marriott for lifetime..due to slight mix up one of my bags was left at hotel which I realised when I reached India back. The bag had gifts & toys for my kid... More

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Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Vikrant2014, I enjoyed reading your warm comments about your recent stay at the JW Marriott Kuala Lumpur. It is definitely our pleasure to have you staying here with us. I have been informed about your luggage challenge and I am delighted that everything was well taken cared off. I am indeed proud to be working with such an outstanding... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in Marriott for 5 nights and had a pleasant experience. Check in was swift and staff were friendly. You will noticed there were attentive staffs hanging around the lobby. Be it opening the door, helping with luggage, pressing the lift or calling for a cab-you will be ensure there is someone there to help. The only 2 small... More

Was this review helpful? Yes 4
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Kris L, Warmest Greetings from JW Marriott Kuala Lumpur! Thank you for taking the time to write such warm comments. I am delighted to read that your recent stay was enjoyable and that you have been well taken cared of during your time with us. Your positive review will definitely be shared with the team on how our actions... More

Gurgaon, India
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Its an amazing hotel to stay in, probably one of the best if compares to some of its competitors in the same vicinity. Extremely courteous and helpful staff. Food is good if you are a non vegetarian, if you are vegan you will have very limited choices...thats only the sad part !

Was this review helpful? Yes 1
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Amol S, I am delighted that you were very well taken cared off by my outstanding team of associates. I am indeed proud to be working with them. I hope you did get a chance to try our famous Shanghai Restaurant located on level 1 of the hotel. We serve one of the finest Shanghainese cuisine in Kuala Lumpur... More

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in various hotel across KL but I found this one to be the best. From the day we checked in (stayed for 5 nights) we realised that everything around was walking distance and the rooms were great! The rooms were cleaned regularly and the staff were very friendly. Thumbs up to the team!

Was this review helpful? Yes 4
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Arun B, Thank you very much for your kind feedback. The location of the hotel really allows you to access all areas of city easily. It is really nice to see you got the chance to do so! I am also delighted to read that you have received the 5-star hotel service that you deserve and we truly appreciate... More

Top Contributor
52 reviews 52 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have always stayed in this hotel every time we come to KL for short visits for three reasons:1) We are their marriott reward member. 2) Their awesome location which is opposite the Pavilion for great food, shopping and entertainment; and 3) their clean twin rooms with very comfy two queen size beds that can easily accommodate two adults and... More

Was this review helpful? Yes 3
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear SleekVoyageur, Warmest Greetings from JW Marriott Kuala Lumpur! Thank you for sharing your kind review with us. I am delighted to read that your recent stay with us was wonderful. It is always our pleasure to have you staying here at the hotel. Nonetheless, please be assured that your valuable feedback will be channeled to the team on how... More

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Additional Information about JW Marriott Hotel Kuala Lumpur

Address: 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#13 Business Hotel in Kuala Lumpur #14 Spa Hotel in Kuala Lumpur #21 Luxury Hotel in Kuala Lumpur #22 Family Hotel in Kuala Lumpur #23 Romantic Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 
Number of rooms
514

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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