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JW Marriott Hotel Kuala Lumpur

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183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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JW Marriott Hotel Kuala Lumpur
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1,487 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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  • Chinese (Simplified) first
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  • All months
    (1487)
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    (353)
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  • Sep-Nov only
    (434)
  • Dec-Feb only
    (417)
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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

When everything time I travel come to kl stay. jw Marriott always is my first choice .it was very convenient for me to go pavilion. and dine in with my friend in Shanghai restaurant and newens tea house.they staff treat me so good.and remember my name and preference.keep it up.

Was this review helpful? Yes
Abu Dhabi
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had been to KL many times over the years but this was our first stay at the JW Marriott. The location is perfect. Right in the heart of the Golden Triangle within Starhill Gallery and opposite the Pavillion Mall. We had booked the Executive Floor and were upgraded to a full one-bedroom suite with large lounge adjoining the equally... More 

Was this review helpful? Yes 2
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear JulianKAbuDhabi, Thank you for choosing to stay with us at the JW Marriott Kuala Lumpur. We were delighted to read your kind words of encouragement, which have been shared with Reza especially. We aim to give our guests a memorable experience during their stay and it is a true pleasure to see this goal has been achieved. We are... More 

Petaling Jaya, Malaysia
1 review
1 of 5 stars Reviewed 5 days ago NEW

I'm not an expert in hotels nor parking but very sure the below should never have happened while you're rushing to leave the hotel after attending an event. In the exact order: 1. Get ticket stamped for flat fee. 2. Went to Level B4 to pay for parking only to discover that's the fee was RM36 instead of RM7 flat... More 

Was this review helpful? Yes 1
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear beh00, Thank you for taking the time to thoroughly write about your unfortunate encounter. Again I am truly apologetic that you had to experience such a matter. In the meantime, I would very much like to invite you back to our hotel for you to experience a more positive experience within our property. I would be delighted to further... More 

Singapore, Singapore
Level Contributor
87 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed a night attending Company D & D. Location is very convenient to shopping area and Bt Bintang LRT Station is just behind the Hotel. Room is clean and a comfortable bed with few pillows. Staff were nice and polite from door bell, front desk to housekeeping. Breakfast with lots of variety and taste fine. Of course, expect a five... More 

Was this review helpful? Yes
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear keecheng, Thank you for your positive review of the hotel. We are delighted to read that you enjoyed your stay in the hotel, and would be more than happy to welcome you back if another chance to visit Kuala Lumpur arises. Warm regards, Mahmoud Skaf More 

Cambridge, United Kingdom
Level Contributor
137 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Conveniently located in the heart of city and adjacent to shopping malls. Stunning hotel interior and rooms as you would expect with a JWMarriott. Very courteous and helpful staff, in particular, Lee the concierge helped us with info on touring of the city and with a trip to Cameron Highlands. Very extensive breakfast buffet - really spoilt for choice. If... More 

Was this review helpful? Yes 2
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear FullTime_traveller9, Thank you for choosing to stay with us at the JW Marriott Kuala Lumpur. We were delighted to read your kind words of encouragement to the team. We aim to give our guests a memorable experience during their stay and it is a true pleasure to see this goal has been achieved. We are most pleased to see... More 

United Arab Emirates
5 of 5 stars Reviewed 6 days ago NEW

I visited this hotel on my honeymoon and the way the employees treated us was just amazing. they really made our stay comfortable and special. One of the guys at the reception desk was extremely kind unfortunately we forgot his name. But he helped us with anything we needed. everyone else was just wonderful. They were all smiling and saying... More 

Was this review helpful? Yes 1
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear lama613, Thank you for your positive feedback on the hotel. First of all, congratulations on your marriage ! We are delighted to read that our associates were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to... More 

Kuala Lumpur, Malaysia
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was there for a business meeting. The fron desk staffs were friendly and helpful. The room is clean and spacious. There were sufficient lightings. I had a 2 queen size bed as king size bed was unavailable. The toilet is clean and come with all toilet amenities. The bed is comfortable and had a great sleep after a long day.... More 

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Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Edwin T, Thank you for taking the time to write about your recent stay with us. We are delighted to see you enjoyed your time and we thank you for your compliments to the team. We would be most happy to welcome you back to the hotel and assist you when you next come to Kuala Lumpur. Warm regards,... More 

Massachusetts
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed two nights in July (business travel) and had a great stay. All of the staff I came into contact with were extremely friendly/helpful and the room was large and comfortable. I used their laundry service (reasonable prices) and my clothes came back clean and neatly pressed. There are a number of restaurants on the ground floor that you... More 

Was this review helpful? Yes 1
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear pantone77, Thank you for choosing to stay with us, We were delighted to read your kind words, and it is indeed a pleasure for us to know that you have had a great time with us. Plans for renovation are underway and in the works and we will definitely take note of your comments, this is to ensure that... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago NEW

In all my hotels stay in KL, JW Marriott is by far the best i have stayed in and i have stayed there 3 times so far. The hotel building is old but my wife and I love the vintage and luxury look/feel of it. All the service staffs are very friendly and patience. We even got a free room... More 

Was this review helpful? Yes 1
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear gallen25, Thank you for sharing your experience at the JW Marriott, We truly appreciate your positive feedback and I have made sure to share your kind words of encouragement with Reza. We really look forward to your next visit to Kuala Lumpur, and having you again to stay with us. Warm regards, Mahmoud Skaf More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I would like to recommend my family and friends to here, nice food an nice place. The drunken chicken, baked chicken pie and baked Royal bridge biscuits. The Shanghai Restaurant staffs very friendly and attentive, never say no to our help.

Was this review helpful? Yes 1
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Lsk K, Thank you for your positive and enthusiastic review of the JW Marriott Kuala Lumpur, and especially Shanghai restaurant. I will make sure to share your compliments with the restaurant team, and agree with you on your recommendations. For your next visit we would recommend for you try the “Xiu long bao” is delicate and exquisite, a must-have... More 

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