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JW Marriott Hotel Kuala Lumpur

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183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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1 room 1 adult
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JW Marriott Hotel Kuala Lumpur
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1,706 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Right smack in the middle of everything you need. Across the road from Pavilion. Very convenient. Traffic around here is a bit bad but nothing you can't get past. Clean. Everything what the Marriott promises to be.

Helpful?
Thank anndroid10
Hvalpsund, Denmark
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel is just in the city center. Close to all you want to have out of a trip to a capital city. I been staying there since summer 2012. And from the first time, it really felt like being home. The reason for that feeling comes down to one thing, the staff working there and special the staff in... More 

Helpful?
Thank FlyOBrien
Switzerland
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The JW Marriott Kuala Lumpur is a beautiful hotel, best maintained, tasteful decorated, far away from the uniformity of a newly built hotel, but yet with all the equipment of a modern high end accommodation. I especially enjoyed the spacious and quiet hotel room in floor 27, which had a nice looking high ceiling, a comfortable bathroom, big windows and... More 

Helpful?
Thank bb_berne
Singapore, Singapore
Level Contributor
108 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
2 of 5 stars Reviewed 1 week ago

This was a 2night stay as a family with 2 children to attend a wedding over the weekend. I took the JWM brand for granted, apparently. I reserved for 2 nights and wrote in requesting for an upgrade to a suite - that was not fulfilled, they claim that the suites were not available. Had to settle for s studio... More 

Helpful?
1 Thank gul1957
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear gul1957, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly taken into consideration your comments. In relation to your comments on the tired looking rooms, we do have plans... More 

Petaling Jaya, Malaysia
1 review
3 of 5 stars Reviewed 1 week ago via mobile

I was just arrived in kl this morning and and I've chosen marriott kl to stay, I've booked room 2020. Malay staff named Ameer usher me to the level 3R for check in process . He was really polite , 3R I was served by Indian male very polite too, but around 5 am I pick up the phone to... More 

Helpful?
Thank DatukAzhar81
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear DatukAzhar81, Your feedback is essential to us, and rest assured that your comments have been duly taken into account. The matters you have mentioned in your comment is duly noted and I shall personally look upon these matters and ensure that the challenge that you have faced during your stay with us is not being reiterated. I will review... More 

London, United Kingdom
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stained in a number of JW Marritors in Asia and always been happy, I was therefore looking forward to staying to staying at the JW Marriot in Kuala Lumpur, I did consider other options, but other JW's have been great so I booked for a 5 night stay. After my first night, I was seriously regretting I didnt book... More 

Helpful?
Thank Darren_UK0807
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Darren_UK0807, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly taken into consideration your comments. Regarding the concierge, housekeeping team, I will personally review with our associates as to... More 

Dhahran
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From our first moments in the Marriott K L we knew we had chosen well. We used the webcheckin and a staff member met us and announced they had been expecting us! We were then escorted to our room immediately and without fuss. The rooms are updated and gorgeous. It seemed the staff couldn't do enough to make sure we... More 

Helpful?
2 Thank krbowker
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear krbowker, Thank you for choosing to stay with us at the JW Marriott Kuala Lumpur. We aim to give our guests a memorable experience during their stay and it is a true pleasure to see this goal has been achieved. We are most pleased to see you enjoyed our facilities and look forward to welcoming you back. Warm regards,... More 

Gurgaon, India
Level Contributor
66 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

The best part about this hotel is the location. Its situated close to malls, KLCC towers. I was given a early check-in. Check in and check out process was smooth. Rooms are big, clean and nicely maintained. However in washrooom I feel shower cubicle could be bit big. Room service is apt.

Helpful?
Thank Amit_Goyal_Ggn
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Amit_Goyal_Ggn, Thank you for taking the time to write about your stay with us, We are delighted that you enjoyed your stay with us and our location was a greta advantage during your stay with us. We look forward to welcoming you back at the JW Marriott Kuala Lumpur. Warm regards, Mahmoud Skaf, More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

I'm travelling to Kuala Lumpur every month. I'm always choosing this hotel. The location of this hotel is very nice. Working distance to KLCC, very easy to access all the famous shopping mall without considering the traffic. The service of this hotel is excellent although the hotel hardware is not that perfect.

Helpful?
Thank Seven1980
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Seven 1980, Thank you for choosing to stay with us at the JW Marriott Kuala Lumpur. We aim to give our guests a memorable experience during their stay and it is a true pleasure to see this goal has been achieved. We are most pleased to see you enjoyed our facilities and look forward to welcoming you back at... More 

Austin, Texas
Level Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When in KL on business this is my preferred location to stay, even when the work location is outside of town. Not a bad commute out Cyberjaya. Excellent food here, well prepared and lots of other options in the nearby neighborhood.

Helpful?
Thank dugbrown
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear dugbrown, We thank you for sharing your experience with us, We would be delighted to welcome you again in our hotel, and look forward to seeing you again during your next visit to Kuala Lumpur. Warm regards, Mahmoud Skaf More 

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