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JW Marriott Hotel Kuala Lumpur

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183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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JW Marriott Hotel Kuala Lumpur
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1,447 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Together with my wife, we spent a 3 night stop over in Kuala Lumpur on the way to Phuket; trying something different to the usual Singapore stop over. The JW Marriott is ideally located in the heart of Bukit Bintang next to major shopping malls and close to major attractions such as the Petronus Towers and a short walk to... More 

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Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Only took 45 mins flight from Singapore to KL; family decided to go for short weekend getaways. JW Marriott is strategically located within jalan bukit bintang and ease of shopping and walking distance to many commercial centers. Not forgetting the huge Pavillion Mall is just across the hotel. Places to visit in KL such as Berjaya Times Square, Sunway Lagoon... More 

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Singapore River, Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Was welcomed during check-in by the Guest Relations Manager who mentioned to us that they have this Ambassador programme where each day 15 guests are selected whereby a staff will be "attached" to the guest. So if the guest do encounter any problems during their stay, they can get customised "butler" service. So we were the lucky few. Location of... More 

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Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear li_jiali, Thank you for your positive and enthusiastic review of the hotels' ambassador program. We are glad to know that you have enjoyed staying with us and, we really look forward to having you again at the hotel and would gladly assist you with any enquiry or reservation details. Best regards, Mahmoud Skaf More 

Bandar Lampung, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

stayed at JW Marriott KL from 31 May- 2 June 2015. great location, very smooth check in and check out, friendly and attentive staffs, super-comfortable bed, stunning view, great food! everything was fantastic! 5 star!

Was this review helpful? Yes 2
Kuala Lumpur
Contributor
16 reviews 16 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

it's location is superb. furniture is old. food kind of disappointing. but they tried to give best service after i manage to file a complain after certain situation have occur. pavilion fahrenheit starhill are just beside.

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Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Maya-Marriott, Again I am truly apologetic for not meeting your expectations during your stay in terms of service. Renovations are, as you rightly suggested, much awaited and will solve most of the problems aforementioned. In the meantime, I would very much like to invite you back to our hotel for you to live a more positive experience within our... More 

Hamden, Connecticut
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

recently stayed two nights while in KL on business. Hotel is located in the middle of Bukit Bintang, which is great for shopping and dining out. Traveling to and from the hotel in the morning can be troublesome due to traffic congestion near Bukit Bintang area, not a big deal with proper planning and time management. Stayed on the executive... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I found this hotel to be comfortable. The beds are comfy and the rooms are spacious. The hotel is centrally located with great shopping centre nearby. The shopping is really good for Australian travellers. The feast village is very good and has something for everyone. The only disappointment is the wifi is terrible.

Was this review helpful? Yes 1
Kuala Lumpur
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife and I had a pleasant stay at JW Marriott, Kuala Lumpur. Room was clean with proper facilities and amenities of a 5 star hotel. We are very impressed by the wide selection and spread of food for the morning buffet breakfast which was at the Shook Restaurant at the adjoining prestigious Starhill shopping mall. Staff were very polite.... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Excellent service. 5 stars to Gilbert, Kenny and Jeannie. They were really friendly and helpful. My boyfriend and I felt really welcomed the moment we stepped into JW. We were able to check in early, which what we really needed at that moment because of the 7 hours train ride to KL. We were really surprised to by the staff.... More 

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Manchester, United Kingdom
Top Contributor
88 reviews 88 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Returned in early June 2015 after absence of 6 months. This is a very pleasant hotel. Staff remembered my name and assigned a very nice room on the executive floor. The JW Lounge is especially pleasant and relaxing. Rooms are well-appointed and the facilities are first-class. Lounge and business centre are helpful with incidental support services such as photocopying and... More 

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