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Golden Palace Hotel

174-176 Jalan Pudu, Kuala Lumpur 53300, Malaysia
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Golden Palace Hotel
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Ranked #256 of 277 Hotels in Kuala Lumpur
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32 reviews from our community

Traveler rating
    4
    0
    2
    6
    20
See reviews for
5
9
4
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

About a month after we stayed at this hotel, we noticed we were billed again on our credit card for $1000 USD. We did some investigating and learned it was not for charges (rightfully so), but for a second stay. $1000 USD. To stay... here? How you could spend that much at a $20 USD/night hotel is beyond me. The... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed March 6, 2015 via mobile

The hotel is dirty. Smells like something just died there. Horrific humanskills on the receptionist. Just laughing with his friends when we come with our complaints, and just being plain rude. None of the people working here should ever have been in the serviceindustry. Aircon not working in first room. Cockroaches behind the bed in second room. Nerves on alert... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 5, 2015

Do NOT stay here. If I could give it no stars, I would! Firstly, the staff at reception are the rudest people I have ever come across in the hospitality industry. Any time I needed to speak to them it seemed like I was a huge inconvenience. I requested a map of the city, having never been here before &... More 

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Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed February 25, 2015

The hotel clerk did not even say hello to us when we came in. The people who work here are not Nice at all. The rooms are in really bad condition, the first room we got had mold on the ceiling, dust everywhere and stains on the sheets. The second room we got was A little bit better, no mold... More 

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Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 3, 2015

great location , nice room , clean toilet , free wifi , free water and coffee, royal style lobby 24 hour securitty near time squre , lowyart , bp plaza. famous street jalan alor 24 hour food available.

Was this review helpful? Yes 2
Kochi (Cochin), India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 1, 2015

It is the worst hotel i ever stayed. Didnt get wifi facility.. No breakfast. At the time of checkin they told us that we didn't paid the amount and need to get out from the hotel. Is this the way a hotel management team should behave to foreigners? Rooms were dirty and TV is not functioning. Then why we people... More 

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Kuala Belait, Brunei Darussalam
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 1, 2015

Not an impressive budget hotel to stay in. The room is small and when it rains, cockroaches invade my room. Was bitten by a bedbug and throughout my 4 days stayed, only once the cleaner cleaned the room and no small fridge in the room. The bedsheet was full of holes from the cigarettes and staining. I paid full for... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 30, 2014

Golden Palace has 6 or 7 properties around the buhkit bintang area. This time, I stayed at the zodiac golden palace and needed to move rooms 3 times. I understand that this is a budget hotel, but the conditions were unacceptable. All of the rooms were dirty and not fully serviced, only the last one came with a towel. All... More 

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Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 3, 2014

I have to say this is the worst hotel I have ever stayed in my life. Small, dirty room. The bed was dirty with hair, the heater was spoilt. The television was spoilt. The air con was dripping water on my bed. And there are freaking cockroaches crawling all over the room. The toilet door knob was spoilt too. The... More 

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raoajh, Manager at Golden Palace Hotel, responded to this review

This Pictures is not our hotel pictures you give review to wrong property and we will take legal action against you. More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 5, 2014

Excellent clean hotel, much more than we expected for the rate - very clean, quiet, well maintained and secure. The location was superb. We would like to thank all the staff at Golden Palace Hotel for being so friendly and helpful. Best location you can book in Kuala Lumpur, the place is active day and night and most of city... More 

Was this review helpful? Yes 1
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