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Hotel Star Castle

Lot Number 39 | Jalan Tengkat Tong Shin, Kuala Lumpur 50200, Malaysia
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Hotel Star Castle
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9 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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  • English first
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    (9)
  • Mar-May only
    (5)
  • Jun-Aug only
    (1)
  • Sep-Nov only
    (1)
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    (2)
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Senmonorom
2 reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The most awful accommodation in all my travels...it is advertised as having breakfast and tea/coffee making facilities but this is not true...The hot water does not work so the shower is cold...even the soap provided was second hand...the room is only one suitcase width bigger than the double bed which was advertised as a queen...The pictures provided by the establishment... More 

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Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Initial impressions of the hotel lobby were not too bad as it was clean and bright, but once we saw the rooms it all went down hill. Our first room was dingy, dirty and stank of cigarette smoke. We asked to move to another room which was only marginally better because it didn't smell of smoke. The room looked like... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

On our arrival we were shown to a room that had clearly not been cleaned; soiled sheets, wet bathroom with bugs all over the walls. Naturally we asked to move to another room which was marginally better. The sheets were still dirty and the towels had gone a grey colour from overuse. The room had been carelessly "decorated" and had... More 

Was this review helpful? Yes 1
Paris, France
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 8, 2014

As soon as I walked into the hotel I was skeptical! I've done budget accommodation many times before, but this isn't especially cheap (especially for KL) and it was extremely dirty. The room was nothing like the photo. Multiple bugs were seen in the bathroom and room, some of a worrisome size. The sheets had small hairs all over them... More 

Was this review helpful? Yes 2
Vaduz, Liechtenstein
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 29, 2014

Without any doubt, this was the worst room I've ever had in a hotel! It was small and soooo dirty. It also smelled very bad and there was a used ash tray, although they write on the bill that smoking is not allowed in the hotel. It was extremely loud the whole night, even the staff made a lot of... More 

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A TripAdvisor Member
1 of 5 stars Reviewed December 29, 2013

We booked the hotel for 4 but left the hotel after the very first night. The rooms small and dirty, the stairs were very narrow and broken plus as the cherry on the top the Indian guy at the reception told us we have to pay more then what we were told because of christmas. Don't be fooled by the... More 

Was this review helpful? Yes 1
KK
1 review
1 of 5 stars Reviewed September 11, 2013

I have never been to such a terrible hotel ever. The indian woman in the reception area was really rude to us and being no manner. Is this how they serve their customers? Whats more to say when we enter in we waited for more than 3 hours STANDING STILL for them like they have no other workers in the... More 

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Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 10, 2013

Rooms are very dirty and has a funky odeur. Found some used toilet paper under the bed (who knows what it has been used for...) and lots of hair in the shower. The floor carpet was more dirty than clean. We paid for three nights but only stayed for three hours. The indian woman in the reception was extremely rude... More 

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
409 reviews 409 reviews
37 hotel reviews
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed March 1, 2012

Checked in very late 2am n receptionist was abit confused but was sorted (15mins of him working out booking number n name) got to room. Clean tidy air con good bed shower toilet etc happy. Very quiet in building, room had no windows so couldn't. Daylight so should set alarm. Next day new receptionist sorted out checking in very helpful... More 

Was this review helpful? Yes 1
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