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Hotel Star Castle

Lot Number 39 | Jalan Tengkat Tong Shin, Kuala Lumpur 50200, Malaysia
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Hotel Star Castle
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11 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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    (11)
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    (7)
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Singapore, Singapore
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed May 14, 2015

So dissapointted because of only can stay at this hotel not more than 6 hours after found many bedbug in the room. I ask for to change the room but stil the same. I check out and the staff refuse to refund me the payment even i pay 3 nights there. I feel like been cheated with all the photos... More 

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Stockholm, Sweden
Level Contributor
8 reviews
1 of 5 stars Reviewed April 28, 2015

This is the worse hotell I ever bin to. I booked on booking.com and the room were nothing like the description or pictures. I booked a room that according to the description should have aircon, minibar, Telefon, wi-fi, satellite flatscreen tv, bathtub, work desk, toiletries, hot shower. They didn't let me se the room before I checked in. When I... More 

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Travelers are raving about these Kuala Lumpur hotels

Senmonorom
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 20, 2015

The most awful accommodation in all my travels...it is advertised as having breakfast and tea/coffee making facilities but this is not true...The hot water does not work so the shower is cold...even the soap provided was second hand...the room is only one suitcase width bigger than the double bed which was advertised as a queen...The pictures provided by the establishment... More 

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Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 20, 2015

Initial impressions of the hotel lobby were not too bad as it was clean and bright, but once we saw the rooms it all went down hill. Our first room was dingy, dirty and stank of cigarette smoke. We asked to move to another room which was only marginally better because it didn't smell of smoke. The room looked like... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed April 19, 2015

On our arrival we were shown to a room that had clearly not been cleaned; soiled sheets, wet bathroom with bugs all over the walls. Naturally we asked to move to another room which was marginally better. The sheets were still dirty and the towels had gone a grey colour from overuse. The room had been carelessly "decorated" and had... More 

Was this review helpful? Yes 1
Paris, France
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 8, 2014

As soon as I walked into the hotel I was skeptical! I've done budget accommodation many times before, but this isn't especially cheap (especially for KL) and it was extremely dirty. The room was nothing like the photo. Multiple bugs were seen in the bathroom and room, some of a worrisome size. The sheets had small hairs all over them... More 

Was this review helpful? Yes 2
Vaduz, Liechtenstein
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed March 29, 2014

Without any doubt, this was the worst room I've ever had in a hotel! It was small and soooo dirty. It also smelled very bad and there was a used ash tray, although they write on the bill that smoking is not allowed in the hotel. It was extremely loud the whole night, even the staff made a lot of... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed December 29, 2013

We booked the hotel for 4 but left the hotel after the very first night. The rooms small and dirty, the stairs were very narrow and broken plus as the cherry on the top the Indian guy at the reception told us we have to pay more then what we were told because of christmas. Don't be fooled by the... More 

Was this review helpful? Yes 1
KK
1 review
1 of 5 stars Reviewed September 11, 2013

I have never been to such a terrible hotel ever. The indian woman in the reception area was really rude to us and being no manner. Is this how they serve their customers? Whats more to say when we enter in we waited for more than 3 hours STANDING STILL for them like they have no other workers in the... More 

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Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 10, 2013

Rooms are very dirty and has a funky odeur. Found some used toilet paper under the bed (who knows what it has been used for...) and lots of hair in the shower. The floor carpet was more dirty than clean. We paid for three nights but only stayed for three hours. The indian woman in the reception was extremely rude... More 

Was this review helpful? Yes 2
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