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All 270 Kuala Lumpur hotels

BEST WESTERN PREMIER Dua Sentral

4.0 of 5 Hotel   |   8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
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Ranked #30 of 270 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 2 days ago
Ramesh S
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469 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

I stay at the Best Western for nearly two weeks every month. In my earlier trip, I did have quite a few issues with the room given to me but thanks to their Guest Ambassador Mgr, Ms. Geetha the problems were addressed and it has been good ever since. Of course, if the team was more like this employee, it... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Ramesh. Indeed we are trying our best and Miss Geetha is an example to follow, that is why she is our Guest Relations Manager! May I suggest that we identify some of your favourite dishes and see what we can do on your next stay. Naturally, we do not have the kitchen facilities to replicate every dish, but some... More

Leicester, United Kingdom
Top Contributor
88 reviews 88 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we stayed here 6 nights, we had a two bedroom corner suite. It was very spacious and modern furnishings. Breakfast was brilliant! have the pancakes they are to die for!! They altgernate, one day pancakes and the next day waffles. The food ordered at the swimming pool was nice too. Friendly staff and taxis readily available outside.

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear PDKJ Thank you for your supportive and appreciative comments. The best of course is that you had a great stay and took the opportunity to enjoy the services provided. Thank you so much Sincerely Ian Hurst General Manager PS Look forward to your return soon! More

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Since August 2014 until September 2014, more then 10 times I come there for my business meeting. the food at Kembali (coffee house) was delicious and service to.. my meeting room well arrangement by Mr Bala banquet Manager and He team members. I would like to thank to Ms Geetha Dorairaj, congratulation You made me and our business partners feel... More

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Midonki I really appreciate the recognition of Mr Bala and his team in the Banqueting Division. He is one of our greatest examples of hard work and attention to detail for our customers attending meetings. A true inspiration to all of us!. Also, Miss Geetha as well. We welcome you back and look forward to your return. Sincerely Ian... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed in a 2 bedroom suite. 3 adults and 1 toddler with plenty of space to spare. They were unable to accommodate early check in, as booked out, but our room was still prepared in less than 30 mins after walk in. Great location, next to Little India and KL Sentral (main train station). Station came in handy for monorail... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear PirPiri 420 Great review and much appreciated by the team. It does make a difference if the children are well taken care of and enjoy the facilities, especially Hugo Pool Deck. You will have to return to enjoy Happy Hour and not miss out on the opportunity to enjoy our 'famous' Pizzas! Thank you so much for taking the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We checked in for 8 notes into the 2 bedroom executive suite. The room was spacious. The view was good. Little india was a 10 min walk. The hotel is very clean. I was received on arrival by Maggie, me and my husband would like to thank Maggie for her efficient work and her nice manners during our stay. I... More

Was this review helpful? Yes 4
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear 628Sharok What an awesome response, Really much appreciated and will certainly give our assistant Front Office Manager, Miss Maggie, a Diploma of appreciation, for making your stay memorable and enjoyable. I note the other associates too who will also receive a diploma of recognition, especially Kembali Restaurant and Housekeeping with Mr Lata.We also note Hugos Trainees as well! Many... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

Worst check in experience ever! We were first greeted by upto 6 staff members (who for some reason had nothing much to do than stand in the corridors and 'greet' people). The lady at the reception was extremely cold and after we finally got our keys and went up to the room, while we were settling in notiiced that the... More

Was this review helpful? Yes 12
BWP2Sentral, Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Navatar, Thank you very much for your valuable feedback. I am indeed very disturbed to learn of your unpleasant experience during your recent stay at our hotel. Your feedbacks are of great concern to us and it is only through them are we able to improve our services. On the day of your arrival the hotel was hosting a... More

Hadleigh, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked a nice suite in this hotel: the rooms are very large, nicely decorated (wooden floors) and very recent. Extremely quiet qnd well soundproofed. The swimming pool is very nice as well. Very large variety of dishes from all over the world for breakfast. We struggled quite a lot to go from the Sentral train station to the... More

Was this review helpful? Yes 9
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Le_Saimon Noted on your comments and appreciate the time taken to forward your review. It will be shared with the hotel Management team and the associate notice board. Actually, you are right the railway station isn't that far away in both directions. Either the 1850 model or the modern 2010 model! Both great collection points and a firm favourite of... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is excellent. The staff's are friendly. I got know the hotel through Miss Geetha (Guest Ambassador Manager) where she did a good customer service.She guided quite well. The rooms i have stayed was arranged and organized well. The concept of the room is excellent. It is very hygienic.I have also recommended the hotel to my friends. Regards, Sivabalan... More

Was this review helpful? Yes 2
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear SivabalanB Thank you for recognising one of our associates who assisted and guided you so well in the hotel, so much so that you decided to stay as well as recommend to your friends. A perfect score is very humbling and very much appreciated. We shall acknowledge Miss Geeta with a special "Yes We Can" Diploma of appreciation. Please... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Have been here about 2 weeks. Nice room since we get vip room. The room service was awesome. Nice view from the hotel. All the facilities was great. Spa, gym and etc. the food was awesome too. Near with KL sentral where u can find public transport there.

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Munirahomar Its great that you stayed at the hotel almost a year ago and can still remember the enjoyment you experienced on the services received. That is truly awesome especially as you are so complimentary about the hotel. That really does make a great statement of your stay. So please return for your anniversary! many thanks indeed and best... More

Langkawi, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Was at the hotel with my family as we were sending my niece to US to further her studies. Great hotel and friendly service. Clean rooms and service is top notch. Will definitely stay there again anytime. Great job all of you and keep it up. Thank you for a wonderful stay.

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear AnthonySeb Certainly, a great feeling of recognition and humbly accept the perfect score. "We strive to please", as the motto says and indeed succeeded on this occasion! Now to ensure that your next stay is even more memorable! The note has been displayed on the associate notice board with great pride. Thank you very much indeed! Sincerely Ian Hurst... More

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Additional Information about BEST WESTERN PREMIER Dua Sentral

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PREMIER Dua Sentral 4*
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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#18 Spa Hotel in Kuala Lumpur #26 Family Hotel in Kuala Lumpur #27 Luxury Hotel in Kuala Lumpur #29 Romantic Hotel in Kuala Lumpur #31 Business Hotel in Kuala Lumpur
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Official Description (provided by the hotel)
BEST WESTERN PREMIER Dua Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city’s shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur’s integrated rail transportation center and enjoys close proximity to the city’s main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. The BEST WESTERN PREMIER Dua Sentral which is the flagship hotel under BEST WESTERN brand in Malaysia houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 – 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the BEST WESTERN PREMIER Dua Sentral offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel’s signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur’s “hottest” nightspot - Hugo’s On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the BEST WESTERN PREMIER Dua Sentral is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the Bhuvana Spa Luxe; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, Bhuvana Spa Luxe offers you the best variety to choose from. For an optimal comfort, the BEST WESTERN PREMIER Dua Sentral offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you’re travelling on business or taking a much-needed vacation, the BEST WESTERN PREMIER Dua Sentral got you covered. ... more   less 
Number of rooms
357

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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