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BEST WESTERN PREMIER Dua Sentral

4.0 of 5 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
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#33 of 268 hotels in Kuala Lumpur
449 Reviews 4 of 5 stars
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BEST WESTERN PREMIER Dua Sentral
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  • Reviews (449)
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449 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Poole, UK
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just back after a week at this hotel. Travelled from the UK and arrived at 9am after a 12.5 hour flight - very pleased to be given our room at noon. Large two bedded room on the 16th floor with great views. Particularly good points - beds were very comfortable with super soft bedding, lots of english speaking TV channels,... More

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Surat Thani, Thailand
Top Contributor
130 reviews 130 reviews
11 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had we checked out on the 22nd of August, I would have been able to write a similar review to the one from our previous stay in June of last year. Unfortunately, the events of Friday evening and Saturday morning mean I can't. Make no mistake, this is a very good hotel...if we hadn't thought that then we would have... More

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Philippines
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I never thought I would actually prefer staying in the hotel than to go out in the city. First off, let me say that while the hotel's location is not really central, there are several options of getting there from KLIA/KLIA2. Taking a cab is obviously the most convenient, but naturally more expensive, too. You can take the KLIA Ekspress... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Excursionista14 A very detailed contribution to your stay and to your overall experience whilst in the hotel. You have taken the time to detail finely all the partitions contributing to a perfect stay and as such have assisted us greatly in noting to our associate team what 'makes a perfect stay'! I have requested your comments be carried on... More

Perth, Australia
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Very conveniently located near train stations & Airport express. This is a modern hotel managed by a reliable hotel chain - Best Western Had all the features what you would expect from a 4 star with nice rooms & good eating options.

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Darrel J Thank you for your supportive comments and appreciate you enjoyed your stay. We look forward to your return so that we may serve you again. With sincerest best wishes Ian Hurst General Manager More

Calgary, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Reasonably nice hotel. Rooms are clean and beds comfortable. Location is a problem if looking to walk around. Service and bookings are a big problem with this hotel. We booked a non-smoking room and checked into a smoking room. We were told a room change to correct problem was not possible at the time. After repeated requests room was finally... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear GJEverett. It appears that very little comfort or support from your stay. We have discussed the various issue with the management team. It is not acceptable that rooms assigned have been given smoking rooms instead of non smoking rooms. We have discussed this as a serious issue. The other points are also noted. Management have been advised. I will... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have taken a 2 bedroom Executive suit for a family of 4 including 2 kids under 12 yrs.Rooms are great, service is excellent. My flight was early and took an airport taxi to best western which charged me RM 102. Even though my booking was at 3:00 pm they were anle to check me in by 1:00 pm less... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear SonaMathew Great that we sped up the check in process and accommodated you almost immediately after arrival in the morning. Its peak holiday season at the moment and we do have to wait for our guests to check out before we can get into the rooms to clean. Great that we had the opportunity to do so with an... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is great!!! Super friendly staff! Got a luxury suite and it was amazing and very comfortable! Breakfast is fantastic as well. And the location is also very good, you can just walk everywhere. Super recommended!! :))

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Michelle Really appreciate your perfect score! We feel pride in having made your experience at the hotel something special! Thank you so much and trust we can 'take care of you' again very soon Best wishes Ian Hurst General Manager More

Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for a total of 3 nights at Best Western and were very impressed. We booked a 2 bedroom 'suite' which was fantastic for our family of 2 adults and 2 teens, with separate bedrooms each with their own bathroom and TV's. Toiletries, robes and slippers are provided as well as a mini kitchenette (no cooking but a bar... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear KimboAustralia Your comments have been read out to the management team this morning. Indeed we take great pride in getting things right and equally as much concern when we need to improve. The Beach Party was open to everyone and apologise for the disturbances that evening. We do hope you will be back to KL soon and make a... More

Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Best Western when I showed my mother KL. The hotel is new and the rooms are spacious. The room service menu is the same as the one in the restaurant, serving good quality meals. Staying here, you get real value for money. The only drawback for us, was that the hotel wasn't really accessible by walking... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Sacharynz Greatly appreciate that you feel you have had value for money! That you feel the hotel is comfortable and the room service menu is as good as the restaurant. The area is expanding in pedestrian traffic and certainly there are a lot of great attractions in the area. The hotel's walking map will be able to assist you.... More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

I stay at this hotel for 4 days 3nights, from Thursday till Sunday. All the staffs are friendly & helpful. The breakfast is Excellent, swimming pool n Gym are amazing. VIEW FROM THE ROOM IT ABSOLUTELY BREATHTAKING, AC IS COOL, HOT WATER IS AS HOT AS IT GOES. ABSOLUTELY WORTH IT!!!

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Liau 888 Thank you for your 'amazing experience' at the hotel; We take great pride in receiving comments like yours, mainly due to the fact that we have made you feel comfortable and pampered! Look forward to serving you again! Ian Hurst More

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Additional Information about BEST WESTERN PREMIER Dua Sentral

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PREMIER Dua Sentral 4*
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Official Description (provided by the hotel)
BEST WESTERN PREMIER Dua Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city’s shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur’s integrated rail transportation center and enjoys close proximity to the city’s main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. The BEST WESTERN PREMIER Dua Sentral which is the flagship hotel under BEST WESTERN brand in Malaysia houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 – 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the BEST WESTERN PREMIER Dua Sentral offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel’s signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur’s “hottest” nightspot - Hugo’s On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the BEST WESTERN PREMIER Dua Sentral is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the Bhuvana Spa Luxe; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, Bhuvana Spa Luxe offers you the best variety to choose from. For an optimal comfort, the BEST WESTERN PREMIER Dua Sentral offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you’re travelling on business or taking a much-needed vacation, the BEST WESTERN PREMIER Dua Sentral got you covered. ... more   less 
Number of rooms
357

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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