BEST WESTERN PREMIER Dua Sentral (Kuala Lumpur, Malaysia) - Hotel Reviews

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia

Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur

Amenities:

Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool

Hotel Style:

Ranked #59 of 231 hotels in Kuala Lumpur

Price Range: $

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: BEST WESTERN PREMIER Dua Sentral is strategically located in the heart of Kuala Lumpur's new business, financial and transportation development at KL Sentral. Just 28 minutes from the Kuala Lumpur International Airport via KLIA Express and 30 minutes from Bukit Bintang, the hotel will be the flagship of BEST WESTERN INTERNATIONAL in Malaysia.The hotel offers a combination of 362 contemporary guest rooms of Deluxe, One and Two Bedroom Suites as well as a Presidential Suite with lounge and kitchenettes attached. All rooms have individual controlled air conditioning, LCD interactive TV with DVD player, free WIFI, broadband, in-room safe, complimentary coffee and tea making facilities, Ipod dock and bathrooms with bath and I rain forest showers.Guests will be treated to an array of culinary experiences, including the Kembali Kitchen which serves traditional Malaysian and international dishes, Hugo's on 6 - a fusion restaurant combining Mediterranean and Oriental flavours, and Grill 582 - which offers the finest steaks and seafood.BEST WESTERN PREMIER Dua Sentral will also offer business travellers and groups eight function rooms that are able to accommodate up to 140 delegates. An infinity swimming pool and Best Western's exclusive signature spa - Bhuvana Spa Luxe - is also available for a more relaxing experience.A stay at BEST WESTERN PREMIER Dua Sentral will always leave a lasting impression, with its distinct style and personalized guest services. Whether staying for a relaxing vacation or an important business meeting, plush amenities and features provide a refined level of comfort for all travellers. ... more less

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Azmnu

Senior Reviewer

7 reviews

7 hotel reviews

Reviews in 5 cities

1 helpful vote

“Awesome stay”

Reviewed May 19, 2013 NEW

Stayed here for the 2nd time. Definitely will be my favorite hotel in KL. this hotel is relatively near to Midvalley city and Bangsar. Plus they will provide free shuttle to KL sentral if u wanna catch train to other places. Staffs were super nice. My only complain is just that they took awhile for check-in and check-out process.

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See 2 more reviews by Azmnu for Kuala Lumpur

Azmnu has 1 more review of BEST WESTERN PREMIER Dua Sentral

“Great hotel”

Reviewed March 10, 2013

Akuamarin

10 reviews

10 hotel reviews

Reviews in 7 cities

19 helpful votes

“Cosy stay”

Reviewed May 16, 2013 NEW

Stayed in 1 bedroom unit.....spacious with separate bedroom & dining....feel at home coz the unit is so cozy! TVs are placed in each bedroom as well as living room. Room facilities are good. Setback is the distance....not many places which are within walking distance except the nearby Brickfields area. You have to drive out, take taxi,shuttle service provided by hotel... More

hitenvachhani

london

Contributor

11 reviews

8 hotel reviews

Reviews in 8 cities

6 helpful votes

“Good hotel. If they sort out air conditioning problems”

Reviewed May 12, 2013 via mobile

Positives: Great central location Good value rooms,lovely views Staff are helpful and friendly.. well done to the room service Negatives Had to be moved rooms 3 times due to each of the rooms having a problem with air conditioning. Advice: Check the air conditioning as soon as you enter the room

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Dear Guest I really appreciate your supportive comments and have taken your concerns immediately to my management team to rectify the situation. I do thank you for your patronage and look forward to welcoming you back to the hotel on a future occasion. Sincerely Ian Hurst More

posh_traveller2010

Shah Alam

Reviewer

3 reviews

3 hotel reviews

Reviews in 2 cities

“Horrible experience!!”

Reviewed May 11, 2013

At first I chose this hotel due to its central location within the city and because of the fairly good reviews from this website. However, the nightmare began as soon as we reached the hotel. We have to wait for 10 mins unattended at the check-in counter. Even though the other reception counters were available, we weren't informed or redirected... More

Dear Posh_traveller 2010 I am naturally very concerned and understand your annoyance and distrust of the services provided by the hotel. I do appreciate the in-depth account of your hotel experience with us, I have been allowed to demonstrate to those concerned who made the error to ensure that the procedures implemented are followed and that corrective measures have been... More

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Annapawlik

1 review

“Great stay with friends”

Reviewed May 8, 2013

I stayed here with my husband first week of May this year...during the election!!! We were very much looking forward to this holiday in KL, as we were meeting our friends who recommended this hotel to us. We booked thru Agoda and requested for a pick up from the airport, which did not happen, so the manager offered us an... More

Dear Annapawlik Thank you so much for your gracious response and for the supportive comments reflective of a great stay at the Best Western Premier Dua Sentral! Whilst certain concerns were raised, I do assure you that they will be followed up and placed for an improvement in the areas mentioned. The important point raised is the holiday experience and... More

sidious19

Kuala Lumpur, Malaysia

Senior Contributor

23 reviews

Reviews in 6 cities

5 helpful votes

“Pleasurable stay”

Reviewed May 5, 2013

The hotel is new. Rooms are fantastic and very spacious. Comes with free Wi-Fi in the lobby and rooms. Variety in food options with 3 restaurants and a bar. Some live performances available at the bar 6 nights a week. This hotel also has an outdoor infinity pool on the 6th floor. Amazing view in the evenings. Getting to the... More

See 8 more reviews by sidious19 for Kuala Lumpur

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you very much for your recent feedback. We appreciate you taking the time to let us know your comments and are delighted that you found our accommodation well-appointed as well as varieties food & beverage outlet. Not to forget, amaizing views of Kuala Lumpur city. Do tell your friends... More

wongtra

Mauritius

14 reviews

13 hotel reviews

Reviews in 9 cities

“Room noisy”

Reviewed April 30, 2013

Stayed there for one night.Close to KL Sentral station.Free shuttle bus available to KLCC.Not convenient for first time visitors who want to explore the vicinity as there is noting to see.No food courts etc.The corridor is quite dark & not too welcoming.Quite noisy for those who have light sleep because the windows are not really sound proof and the motorway... More

Dear Valued Guest, Thank you for taking the time to review our property. For your kind information, BEST WESTERN PREMIER Dua Sentral is a mere 15-minute away from the main attractions; KLCC, Petaling Street, Merdeka Square, The National Museum and many more. The Management value your comments and rest assured we will endeavour to deliver our utmost best to ensure... More

ellipsis000

Melbourne, Australia

18 reviews

17 hotel reviews

Reviews in 17 cities

27 helpful votes

“Not what I expected for the price/rating”

Reviewed April 29, 2013

I chose this hotel on the basis it was close to KL Sentral station. It's about 10 minutes walk and through construction areas which made it a bit difficult if you're dragging a suitcase. I can only assume because I arrived by foot the doorman didn't think it was worth opening the door for me and left me to struggle... More

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you for taking the time to review our hotel. Your opinion matters the most to us as this will assist us in improving / ugrading our services. We are sincerely disappointed that we did not meet your expectations throughout your stay. We would like to assure you that we... More

Eni W

Nusa Dua, Indonesia

9 reviews

2 helpful votes

“Need improvement”

We were staying for 3 nights last week and were upgraded to Suite as Deluxe Room was fully booked. It is surprising nice and clean Suite with mini kitchen. But there was nothing in the kitchen, no spoon, no fork, no plate and no stove. We were wondering why there is kitchen but nothing there. Its said 500 meters walking... More

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you for taking the time to review our hotel. Providing our guests with the best possible hospitality and service has always been our mission and we are disheartened to learn that we did not meet your expectations. We wish to inform you that due to fire and safety reasons... More

YvonneLing

Penang Island, Malaysia

2 reviews

“Excellent place for business travel”

Reviewed April 28, 2013

I stayed a night at the hotel and was upgraded to a suite upon check in. The front desk staff and the customer service team were very helpful and attentive. The front desk staff even offered to help me booked a taxi for my appointment the next morning. The suite was spacious with a very comfortable bed. There was also... More

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you for taking the time to review our hotel. We value the opinions of our customers and are absolutely delighted to hear that our service and hotel room met your expectations! Your comfort and pleasure is our utmost priority. Do tell your friends about us as we would love... More

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BEST WESTERN PREMIER Dua Sentral Hotel, Kuala Lumpur

BEST WESTERN PREMIER Dua Sentral

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