We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 254 Kuala Lumpur hotels

BEST WESTERN PREMIER Dua Sentral

4.0 of 5 Hotel   |   8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Hotel website
Hotel packages
Hotel amenities
Offers & Announcements
10% off room rate
Save Saved
You added BEST WESTERN PREMIER Dua Sentral to your Saves list
BEST WESTERN PREMIER Dua Sentral
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Write a Review

337 people have reviewed this hotel

Traveler rating
    105
    147
    54
    12
    19
See reviews for
101
81
24
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Guangzhou
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed today NEW

Visiting KL for 4 days, I chose this hotel because it was near KL Sentral. The room was standard 4 star-rated hotel nothing to complain about except that it didn't have bathroom door like common bathroom, instead they made a separate room for showering and taking dxxxx. So like other travelers said, when you took a dxxx the smell went... More

Was this review helpful? Yes
Malaysia
Top Contributor
53 reviews 53 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

free wifi speed is a dismay. i ended up using my own wifi device. Breakfast is decent but not luxurious. The room is cozy and huge with good lighting and design. very nearby to KL Sentral with about 10 minutes walk.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Hotel was exactly what it said and good value for money. Unfortunately for us we left clothes in wardrobe when checking out and upon notifying them once we arrived in langkawi they claimed they were not there. Would not advise against staying there just make sure you don't leave anything behind.

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Mancaste. Let me find out exactly what has happened this morning. If you would like to respond directly to my office I will be able to get in touch with you personally. Again, I always ask the same question. Were they accidently relocated in a separate area of your suitcase? We will do our best to retrieve your clothes... More

Sydney
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We checked in around 9pm on 4 April 2014 and stayed at this hotel for 8 nights. Fatimah was the Receptionist on duty and we did not have to wait at all to checkin. We had a number of requests such as non smoking room, high floor and with city views - all our requests were provided and we were... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Ozican What an amazing and supportive review, particularly of our rooms and indeed you noticed everything so well which makes the stay memorable and special. We do try to make the associate team part of the experience too. After all they are the ones who really emphasise the overall experience and make the stay special. 'Salamat Datang' W and... More

Kuala Lumpur, Malaysia
Top Contributor
93 reviews 93 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Overall, I would say there were good and bad points: Good 1. The amount I paid for the suite was truly worth it - big suite with a separate "kitchen" area, tv area, desk to work at, plus the room. 2. Clean, modern looking rooms. Bad 1. Their standard check-in is 3pm and check-out is 11am - I find this... More

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Travelicious_k Thank you for your comments regarding your stay. The hotel is situated in the neighbourhood of 'Brickfields and China Town. Also K.L. Sentral the new multi billion dollar hub is but 10 mins walk away from the hotel. Honestly, there are many selection of restaurants of various types and suit all age groups and back grounds. We think... More

Kuala Lumpur, Malaysia
Top Contributor
68 reviews 68 reviews
31 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

Firstly the location. The taxi driver from LCCT did not know the hotel, and address of hotel is absolutely misleading, ie Jln Tun Sambanthan 1. If you turned into this lane, it's only a short stretch & hotel is nowhere to be seen from here. Hence, on the main road on Brickfields, you have to drive straight and a long... More

Was this review helpful? Yes 3
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Bella Judy. Thank you for your very detailed report an analysis of your stay. I will try to do my best and reply to your comments in order of ascendancy. The taxis as with anywhere in the world have their own operating policy. In some cases I have been in the situation as well in London and Sydney. I... More

Krakow, Poland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has a few advantages: very big room (I spent time in the regular room and in studio and both were just big). The space is perfectly organized. Rooms are very clean and stuff helpful. I had breakfast included and it was really nice - the restaurant serve all type of food. The only disadventage is neiberhood of the... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Justin - justnya. Thank you for giving the hotel a perfect score. Greatly appreciated, though you have been able to justify the reasons based on your comments, especially the size of the rooms, their cleanliness and comfort and the excellent breakfast provided daily in Kembali Kitchen. We look forward to welcoming you back to the hotel and hopefully another... More

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights on a trip with my friends. On the first night we got a one bedroom and it was really nice. Very modern design and felt very new. When we wanted to extend another night, the receptionist had told us that the room was booked. The next day we checked into a smaller two room... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Seinawongg. Indeed you are quite right an inconvenience and a annoyance. I understand the room was assigned to a specific guest coming into this room, but later changed. A note should have been made about your preference to remain. This was not done. We are attempting to find the ladies shirt and I am awaiting feedback currently on this... More

Calgary, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was in KL on business for a week and found this amazing deal at the hotel. It said it was 5 star and was available at a 3 star price so I decided to go for it. Checking in was a nightmare as it took close to an hour for them to find my reservation. On the second the... More

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Navaid_Aziz Sorry for the delay in responding as I have been travelling. The management have investigated your comment and cannot find your reservation or indeed booking. Perhaps under a different association. None the less whilst check in time is from 14.00hrs every effort should be made to assist your room inquiry as well as availability of accommodation to check... More

melbourne
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having breakfast here at the hotel which is included in our booking. Good varieties of food provided. But then buffet breakfast in most Malaysia's hotel are always plentiful and great varieties and best Western did not disappoint. Check into our room late afternoon and the view from our room is great except for the haze that surrounds KL. We got... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Tinghq Thank you for your detailed comments on the comfort of the room. Yes! Indeed, you can see great views from you windows on either side of the hotel. 'Little India' side towards Central and the Twin Tower side facing the 18th Century Cathedral, Blue Mosque and Railway station. I note your other comments also and especially the shuttle.... More

Been to BEST WESTERN PREMIER Dua Sentral? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PREMIER Dua Sentral

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #37 of 254 hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PREMIER Dua Sentral 4*
Official Description (provided by the hotel):
BEST WESTERN PREMIER Dua Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city’s shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur’s integrated rail transportation center and enjoys close proximity to the city’s main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. The BEST WESTERN PREMIER Dua Sentral which is the flagship hotel under BEST WESTERN brand in Malaysia houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 – 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the BEST WESTERN PREMIER Dua Sentral offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel’s signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur’s “hottest” nightspot - Hugo’s On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the BEST WESTERN PREMIER Dua Sentral is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the Bhuvana Spa Luxe; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, Bhuvana Spa Luxe offers you the best variety to choose from. For an optimal comfort, the BEST WESTERN PREMIER Dua Sentral offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you’re travelling on business or taking a much-needed vacation, the BEST WESTERN PREMIER Dua Sentral got you covered. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Orbitz, Expedia, Asiatravel.com Holdings, Booking.com, Priceline, Travelocity, Hotels.com, Tingo, HotelsClick, HotelTravel.com, getaroom.com, Venere and Otel so you can book your BEST WESTERN PREMIER Dua Sentral reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN PREMIER Dua Sentral, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.