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All 268 Kuala Lumpur hotels

BEST WESTERN PREMIER Dua Sentral

4.0 of 5 Hotel   |   8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
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Ranked #32 of 268 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 3 days ago
globalcitizen27 Gaziantep, Turkey
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453 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Gaziantep, Turkey
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It was a luxurious hotel , especially the club rooms. We stayed only one night before our flight back to the country. So I don't know about longer stays.You can walk to Pasar Seni (Central Market) or Chinatown, it takes 10-15 minutes.It is close to the main train Station (Kl Sentral) , they sell tickets for the KLIA EXPRESS( 32... More

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear GlobalCitizen27 The check in is sometimes dependant on placement of information through the hotel system and will be looked at further. We really appreciate your comments on location and "Yes" its a fascinating walk to China Town only 15 mins walk away! Hope to see you again very soon Sincerely Ian Hurst General Manager More

Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We spent one night here and were pleasantly surprised by the standard. The room was spacious and very modern with a lovely bathroom. Beautiful pool area which unfortunately we did not have time to use. We had a lovely meal in the Grill Room. It's about a ten minute walk to KL Sentral so easy access to the train system... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Cheryl C Appreciate your complimentary comments to the hotel and your support. The best thing is that we can look forward to your future stay with us! The Grill is a prime beef Australian Restaurant and very highly thought of here in K.L. So glad you enjoyed it. With very best wishes Ian Hurst General Manager More

Hong Kong, China
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Most tourists travel to/from KLIA by the Express train, the Hotel provides free shuttle between Sentral station (the KLIA Express terminates) and the Hotel. The pick up point of the shuttle is just outside the arrival hall of KLIA Express. They have only 8 departures a day each way, so better to make reservation beforehand from the Concierge, especially for... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear KathleenHK Your comments are well received and noted. I have to say that some of our guests do find walking to "Little India" and the Various Tourist Sights around the hotel very useful and enjoyable. The 'Walking Map' provided by the hotel shows off all the sights of interest and enjoyed by many of the hotel guests too. Thank... More

NL
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel and swimming pool. Nice staff at hugo at the 6th floor. Poor service at reception and kembali restaurant. Booked through expedia bedroom for 4. 2 adults 2 children. Included breakfast for 2. I asked why at reception? The answer was. If you book a larger room you can get breakfast for 4. So I had to pay breakfast... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear ITSS The breakfast is extensive providing salads, cheese various eggs as you like them, beans sausages an assortment of breads and Danish. Fresh fruit is available alongside yoghurts and salads. Various Malaysian dishes are available for our Malaysian and Asian guests. I believe as an extensive menu as you would find on a European breakfast table. Certainly not the... More

Poole, UK
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just back after a week at this hotel. Travelled from the UK and arrived at 9am after a 12.5 hour flight - very pleased to be given our room at noon. Large two bedded room on the 16th floor with great views. Particularly good points - beds were very comfortable with super soft bedding, lots of english speaking TV channels,... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Pool Uk We have reviewed your comments as a management team and appreciate what you have said to make improvements. The juices are not freshly squeezed that is correct but are available through the A la Carte breakfast menu. Sorry about the plug, but the standing light in the bedroom can be made available for extra lighting as well... More

Surat Thani, Thailand
Top Contributor
134 reviews 134 reviews
11 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had we checked out on the 22nd of August, I would have been able to write a similar review to the one from our previous stay in June of last year. Unfortunately, the events of Friday evening and Saturday morning mean I can't. Make no mistake, this is a very good hotel...if we hadn't thought that then we would have... More

Was this review helpful? Yes 2
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Suratrichard. So sorry to have let you down on your final day. It is a disappointment too for the hotel to have given indications of luggage storage only to find out that it was not loaded as promised. The associate has been questioned and genuinely thought he had loaded the luggage. We have reiterated to him in our training... More

Philippines
Top Contributor
51 reviews 51 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

I never thought I would actually prefer staying in the hotel than to go out in the city. First off, let me say that while the hotel's location is not really central, there are several options of getting there from KLIA/KLIA2. Taking a cab is obviously the most convenient, but naturally more expensive, too. You can take the KLIA Ekspress... More

Was this review helpful? Yes 2
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Excursionista14 A very detailed contribution to your stay and to your overall experience whilst in the hotel. You have taken the time to detail finely all the partitions contributing to a perfect stay and as such have assisted us greatly in noting to our associate team what 'makes a perfect stay'! I have requested your comments be carried on... More

Perth, Australia
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Very conveniently located near train stations & Airport express. This is a modern hotel managed by a reliable hotel chain - Best Western Had all the features what you would expect from a 4 star with nice rooms & good eating options.

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Darrel J Thank you for your supportive comments and appreciate you enjoyed your stay. We look forward to your return so that we may serve you again. With sincerest best wishes Ian Hurst General Manager More

Calgary, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Reasonably nice hotel. Rooms are clean and beds comfortable. Location is a problem if looking to walk around. Service and bookings are a big problem with this hotel. We booked a non-smoking room and checked into a smoking room. We were told a room change to correct problem was not possible at the time. After repeated requests room was finally... More

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear GJEverett. It appears that very little comfort or support from your stay. We have discussed the various issue with the management team. It is not acceptable that rooms assigned have been given smoking rooms instead of non smoking rooms. We have discussed this as a serious issue. The other points are also noted. Management have been advised. I will... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have taken a 2 bedroom Executive suit for a family of 4 including 2 kids under 12 yrs.Rooms are great, service is excellent. My flight was early and took an airport taxi to best western which charged me RM 102. Even though my booking was at 3:00 pm they were anle to check me in by 1:00 pm less... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear SonaMathew Great that we sped up the check in process and accommodated you almost immediately after arrival in the morning. Its peak holiday season at the moment and we do have to wait for our guests to check out before we can get into the rooms to clean. Great that we had the opportunity to do so with an... More

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Additional Information about BEST WESTERN PREMIER Dua Sentral

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PREMIER Dua Sentral 4*
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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#18 Spa Hotel in Kuala Lumpur #27 Family Hotel in Kuala Lumpur #28 Romantic Hotel in Kuala Lumpur #28 Luxury Hotel in Kuala Lumpur #31 Business Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
BEST WESTERN PREMIER Dua Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city’s shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur’s integrated rail transportation center and enjoys close proximity to the city’s main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. The BEST WESTERN PREMIER Dua Sentral which is the flagship hotel under BEST WESTERN brand in Malaysia houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 – 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the BEST WESTERN PREMIER Dua Sentral offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel’s signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur’s “hottest” nightspot - Hugo’s On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the BEST WESTERN PREMIER Dua Sentral is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the Bhuvana Spa Luxe; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, Bhuvana Spa Luxe offers you the best variety to choose from. For an optimal comfort, the BEST WESTERN PREMIER Dua Sentral offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you’re travelling on business or taking a much-needed vacation, the BEST WESTERN PREMIER Dua Sentral got you covered. ... more   less 
Number of rooms
357

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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