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All 254 Kuala Lumpur hotels

BEST WESTERN PREMIER Dua Sentral

4.0 of 5 Hotel   |   8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
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Ranked #38 of 254 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 2 days ago
David I Perth, Australia
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345 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed for 3 nights, with wife and two teenage daughters. Room was nice with 2 rooms with a living room in the middle. My wife enjoyed the bar and the cigar room. Ate in the grill restaurant one night which was nice, but was bit expensive. Location near central train station was not great if you wanted to walk anywhere,... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear David 1 As commented earlier on with another client the hotel breakfast is usually a star attraction and the associate team must be engaging. I will personally follow up. The Grill restaurant is our prime restaurant and serves Australian Prime Beef and general Wagu and Prime Angus. The fish selection is only the best available at market. So pleased... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good hotel but bad location. Brilliant rooms stayed in club suites very spacious with good views. Rooms very clean and well equipped. Room service extortionate ordered a glass of warm milk cost 18 rm! Good buffet breakfast, fairly well priced restaurant with a good selection of food.

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Salma K. A great stay at our hotel and greatly appreciated that you have spent a little time letting the team here know about your observations. Indeed milk is a little more expensive than the UK generally. The food in all our restaurants is great and well appreciated by all concerned especially breakfast! We hope to see you return... More

Sydney
Contributor
12 reviews 12 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in a family suite, two bedrooms, two bathrooms, two showers, a spa and a lounge with 'kitchenette', from the 24th March of 2014 - 31st March 2014. Where can I begin, the room was amazing, clean and spacious. It had 3 TV's, two bedrooms with double beds in one room and two double beds in the other, it... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Sashie A perfect score. Thank you so much. Yes indeed a holiday is what you make it and the taxis are getting better all the time! Its visit Malaysia year this year and everyone is trying very hard to please. Our accommodations are great for families and 'yes' the spread offered for breakfast is outstanding. Great that you enjoyed... More

Bendigo, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We traveled as a family of 6 ranging in ages from under 10 to over 60 . Booked 2 x 2 bedroom rooms as that was there suggestion for 6 .The rooms were very nice ,clean & 2nd bedroom was very spacious with 2 queen size beds not sure why one room could not accommodate 6 people as there was... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Sutcliffe 05 Indeed the accommodations are large and spacious with floor to ceiling windows. A great way for the family to be together and stay in comfort. Depending on which booking agent you are using the rooms are normally offered either without breakfast or with breakfast. You can request a Non smoking room and this will most occasions depending... More

Bangalore
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Best Western is a large property close to KL Sentral which is a good place to stay and offers value-for-money features. Its easily accessible from the KL Sentral terminal, though the walking path is very confusing from KL Sentral. The rooms are spacious and well appointed, The restaurant is above average but the staff is not alert or courteous... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Nashp Thank you for your comments and especially the appreciation for the hotel generally. So glad you enjoyed the live band and the spaciousness of the accommodation. Noted about the associate team and will follow up personally. Do look forward to your return and an even better and more comfortable stay! Best Wishes Ian Hurst General Manager More

Kuala Lumpur
Top Contributor
58 reviews 58 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The hotel itself is your typical 3-star (not 4) but getting here is very difficult. The hotel is located in a very strange location and the parking ramps are very narrow. You can tell by the numerous scratches on the ramp wall. Parking was on the 4th floor and when we got there at 7pm is was dark. So ladies... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Capt_Bola Unfortunately the car park has not met your expectations! Obviously, the way it has been built cannot be amended, but the light can and I shall view this morning. First time actually I have received this comment. Finding the Duty Manager to speak to you is obviously a concern and not acceptable. We do care and I am... More

Guangzhou
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Visiting KL for 4 days, I chose this hotel because it was near KL Sentral. The room was standard 4 star-rated hotel nothing to complain about except that it didn't have bathroom door like common bathroom, instead they made a separate room for showering and taking dxxxx. So like other travelers said, when you took a dxxx the smell went... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Miniemiemie, Its such a shame that you felt our services were of such a poor standard. Agree, hospitality is about the smile, the attention to detail and the welcome as well as the goodbye! I will follow up personally tomorrow on your recommendations and ensure our training deliveries are emphasising the warmth of individuality and recognition. Malaysia is famous... More

Malaysia
Top Contributor
53 reviews 53 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

free wifi speed is a dismay. i ended up using my own wifi device. Breakfast is decent but not luxurious. The room is cozy and huge with good lighting and design. very nearby to KL Sentral with about 10 minutes walk.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Mr WeiWei2 I am concerned about the WI-FI issue mentioned, and especially based on lack of response. I am checking into this matter personally. I have researched our log books for a concern regarding the Wi-Fi issue, but am unable locate a report to our duty manager. I am appreciative of your excellent comments with regard to the room... More

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Hotel was exactly what it said and good value for money. Unfortunately for us we left clothes in wardrobe when checking out and upon notifying them once we arrived in langkawi they claimed they were not there. Would not advise against staying there just make sure you don't leave anything behind.

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Mancaste. Let me find out exactly what has happened this morning. If you would like to respond directly to my office I will be able to get in touch with you personally. Again, I always ask the same question. Were they accidently relocated in a separate area of your suitcase? We will do our best to retrieve your clothes... More

Sydney
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We checked in around 9pm on 4 April 2014 and stayed at this hotel for 8 nights. Fatimah was the Receptionist on duty and we did not have to wait at all to checkin. We had a number of requests such as non smoking room, high floor and with city views - all our requests were provided and we were... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Ozican What an amazing and supportive review, particularly of our rooms and indeed you noticed everything so well which makes the stay memorable and special. We do try to make the associate team part of the experience too. After all they are the ones who really emphasise the overall experience and make the stay special. 'Salamat Datang' W and... More

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Additional Information about BEST WESTERN PREMIER Dua Sentral

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #38 of 254 hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PREMIER Dua Sentral 4*
Official Description (provided by the hotel):
BEST WESTERN PREMIER Dua Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city’s shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur’s integrated rail transportation center and enjoys close proximity to the city’s main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. The BEST WESTERN PREMIER Dua Sentral which is the flagship hotel under BEST WESTERN brand in Malaysia houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 – 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the BEST WESTERN PREMIER Dua Sentral offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel’s signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur’s “hottest” nightspot - Hugo’s On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the BEST WESTERN PREMIER Dua Sentral is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the Bhuvana Spa Luxe; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, Bhuvana Spa Luxe offers you the best variety to choose from. For an optimal comfort, the BEST WESTERN PREMIER Dua Sentral offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you’re travelling on business or taking a much-needed vacation, the BEST WESTERN PREMIER Dua Sentral got you covered. ... more   less 
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