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All 266 Kuala Lumpur hotels

BEST WESTERN PREMIER Dua Sentral

4.0 of 5 Hotel   |   8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
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77%
Ranked #34 of 266 hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed 2 days ago
Nur R Perth, Australia
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420 people have reviewed this hotel

Traveler rating
    138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Perth, Australia
1 review
3 of 5 stars Reviewed 2 days ago NEW

Room was great value and v comfortable being close to the city. The hotel is a walkable distance to the monorail with some challenges. Breakfast wasn't top quality, average and the hotel restaurant where we had dinner was quite expensive and the meal wasn't very good. Concierge with free shuttle was v good to and from central station but needs... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Nur Noted on all your comments. We have a fairly wide choice of Asian, Middle Eastern, Chinese, Malaysian, and European dishes available for breakfast. I shall investigate further, but the comments have been good from the majority of our guests for the period of your stay. Again none the less I shall review with the Chef and see if... More

Hong Kong
Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We felt very relaxed when swimming on the 6th floor. I could see the city view from here. The room is big but not enough lights there. We lived in the twin beds room which has two 150cm wide beds. We all felt comfortable about the pillows and mattress. The buffet breakfast is not big but will make us full.... More

Was this review helpful? Yes
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Wong F On all your comments we have taken note and appreciate your feedback on the comfort of the double beds and size of the room. Thank you so much for recognising the hotel so well and appreciation given by the associate team We look forward to your next stay with us! Best wishes Ian Hurst General Manager More

Ho Chi Minh City, Vietnam
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Except for the modern facilities and location (near KL central), everythings else was just bad: bad services, poor breakfast, unhelpful staff. Oh, especially they will charge you the tax of 16% of the booking without prior notice (they said all hotels in KL are the same, but nope, some hotels they included the tax and no hidden costs), feel like... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Khan N Regretfully, I do not think you have been cheated. When making your booking with 'Booking. Com' the reference clearly states whether taxes are included or not included. The hotel stipulates that all taxes are not included when booking the hotel directly and are subject to tax and service which adds up to 16% Some hotels make their... More

Perth
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a 4 day stop over in KL and booked this hotel as the usual hotel we stay at was being renovated. I was initially worried as I thought it may be too far out but it turned out to be a great place to stay. The rooms were huge and clean and the pool area was fabulous with... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Artellphoto We do get a lot of kudos for the guest accommodations and especially for families who wish to 'spread out' and enjoy the space. The pool remains very popular too and especially the 'kiddies pool' Thank you for your comments which we shared with the team this morning at briefing. Sincerely Ian Hurst General Manager More

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I checked in on 21 July for 3 nights. It has been a year since I was last in KL. And a year since I was last in this hotel. As mentioned in my earlier review, there are 3 rooms on offer: Deluxe; King – 1 bedroom suite and King – 2 bedroom suite. I chose a King – 1... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear JA-Sydney As a Sydney sider myself, I am delighted we have kept the pace as a hotel a year down the track and managed to complete the overall return experience for you directly. Taken your points on board. However walking anywhere in Sydney late at night you still have to be watchful! The shops are only five to ten... More

Selangor, Malaysia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Booked this hotel with really great value (below market price) and stayed for 3 nights from 26th Jul 14 onwards. Chose it for its suite like room with classy design and it's reasonable price for a luxury getaway stay during the holidays. Requested special petals decoration which was nice and worth it. Requested high floor earlier but got 16th out... More

Was this review helpful? Yes 4
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear McLaren 93 Thank you for your in depth report and analysis of the hotel during your stay. I believe nearly every section has been covered and appreciate the effort taken. We will follow through on your recommendations and ensure that we take into consideration those areas that need improvement. Really glad you enjoyed the Pizza. We are getting a... More

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Promised for a family room but ended up with 2 separate rooms just a day before we checked in. We requested for a non smoking room but ours was a smoking room at 11th floor. The condition of the shower area needs improvement as the shower head and storage area was damaged. A closure for WC or a flap door... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Anne T Indeed not a good start to your introduction to the hotel. We are quite fastidious about guest requests and especially room allocations and "Non Smoking Rooms". I will seek a further explanation from the Reservations and Front Desk Team. Your comments have been noted and will be acted upon. Please do come by and use the outlets... More

Bulli, Australia
Top Contributor
60 reviews 60 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel upon arrival to KL airport. It was around 40 mins from the airport and a prepaid taxi of $33. The 2 bedroom apartment was ready upon arrival and very comfortable. We ordered room service which was pretty quick and tasty. Did not have breakfast here as we had to get to the airport early , so don't... More

Was this review helpful? Yes 2
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Maryado Thanks for the support and your positive comments on the hotel Good to know you will visit the hotel again if coming through KL. You must try our breakfast next time please! You will not be disappointed. It is absolutely great! Wishing you safe travels Best wishes Ian Hurst General Manager More

Perth
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wanted a hotel for our last night in KL that was close to the Sentral Station KL. Pleased to say the hotel runs a complementary bus to the station. Staff were very helpful and organised this for us and securely stored our luggage whilst we went out on our last day in KL. The room was super modern with a... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Tole Travellers. A great stay in the hotel and very much appreciated by the comments you have made on the service supported. The rooms do make the ultimate difference as well as the food offerings and we believe we have managed to cover most requests to keep all our guests happy and contented! The associate team very much appreciate... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights & the booking was made thru a friend who lives in KL. We stayed in a 2 bedroom suite which was excellent value for money. The suite was very spacious, clean with a very good business centre. Breakfast was very good with a wide range of food and the fluffiest omlettes ever!! A free shuttle... More

Was this review helpful? Yes 2
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review

Dear Paul63 We have read out your comments at this mornings operations meeting and appreciate the support given to the various services notified. Thank you for being a customer of the hotel and that we didn't let your colleague down that recommended us! We look forward to welcoming you back to the hotel very soon. Best regards. Ian Hurst. General... More

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Additional Information about BEST WESTERN PREMIER Dua Sentral

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PREMIER Dua Sentral 4*
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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#18 Spa Hotel in Kuala Lumpur #28 Romantic Hotel in Kuala Lumpur #28 Family Hotel in Kuala Lumpur #29 Luxury Hotel in Kuala Lumpur #36 Business Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
BEST WESTERN PREMIER Dua Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city’s shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur’s integrated rail transportation center and enjoys close proximity to the city’s main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. The BEST WESTERN PREMIER Dua Sentral which is the flagship hotel under BEST WESTERN brand in Malaysia houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 – 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the BEST WESTERN PREMIER Dua Sentral offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel’s signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur’s “hottest” nightspot - Hugo’s On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the BEST WESTERN PREMIER Dua Sentral is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the Bhuvana Spa Luxe; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, Bhuvana Spa Luxe offers you the best variety to choose from. For an optimal comfort, the BEST WESTERN PREMIER Dua Sentral offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you’re travelling on business or taking a much-needed vacation, the BEST WESTERN PREMIER Dua Sentral got you covered. ... more   less 
Number of rooms
357

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