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Furama Bukit Bintang

136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
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Furama Bukit Bintang
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1,363 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my 2nd visit to this hotel, we had to last minute walk-in due to our screwed up apartment online booking. Fortunately, we were offered executive suite which was available as it was the peak season of the grand prix. Overall impression, excellent service to both their staff & amenities.

Was this review helpful? Yes 2
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Jorine L, Thank you so much for giving us a positive feedback about your recent stay at our hotel. We are truly pleased that our services and facilities have exceeded your expectations. Certainly, it was our pleasure to have you as our guest and I am delighted to learn that you have thoroughly enjoyed your stay with us. Thank... More 

Bideford, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had a large adjoining room on the 22nd floor with a sitting area. It was a good size with a fridge. It smelt like it had previously been used as a smoking room and the decor was tired. There was a fair amount of choice for breakfast. You have to get there early otherwise it was cold and very... More 

Was this review helpful? Yes 1
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear teapot106, We sincerely apologized for the unpleasant cigarette smell that you have encountered in your room. Our Housekeeping team has been briefed to monitor this potential issue by making sure Supervisors check the rooms carefully before allowing the next guest to check in. Besides that, it was a pleasure to have you here with us. Thank you for your... More 

Oman
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

when i reach in Furama Hotel in Lobby i said this is place i can relax but in few minute when i was waiting to check in i stay in Lobby in few minute come some one and tald me you are not allow to stay her until you buy coffee i said i just come i am customer her... More 

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Mohamed Ahmed A, Thank you for choosing our hotel as your preferred hotel in Kuala Lumpur. Our hotel lobby consists of a lounge as well as a separate seating area. We usually encourage our guest to use the waiting area so that others who wants to patronize the lounge will have space to enjoy it. I'm sorry if the... More 

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Rotterdam, The Netherlands
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is located just a very short walk from the Berjaya Times Square shopping mall and the Imbi monorail station. The lobby looks a bit chaotic, because the lounge-coffee shop has no seperators from the rest of the lobby area. Staff is very friendly and helpfull. I asked for another room on my first day, because the shower was... More 

Was this review helpful? Yes 1
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear oktadvisor, Thank you very much for sharing the positive review in regards to your recent stay with our hotel especially with the friendliness of our staffs as well as the convenience location. While we have shared your positive comments with our team, we also take note of your comment regarding the chaotic lobby as the hotel was running on... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Very good hotel if i choose to go again i'll be definitely book furama, and it is near to city.... rooms were good supporting staff specially the security guys really very good, all over i give 4 star rating for this FURAMA......

Was this review helpful? Yes 1
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Sampath K, We would like to thank you for your wonderful feedback and it has been a pleasure for us to be of service to you during your stay with us. We are glad that you had a memorable experience and we hope that you leave feeling better than when you first arrived. We look forward in welcoming you... More 

Gurgaon, India
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 03 days. Awesome location, great rooms with lovely view. Very friendly and helpful staff. The most happening places are just a walk away. A good option for a decent stay in KL.There was slight confusion during check - in but they upgraded our room cos of that confusion ...thanks for the same. Had a pleasant stay in this... More 

Was this review helpful? Yes 1
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Tomsmom_12, Thank you very much for taking the time in writing this lovely feedback in regards to your recent stay at Furama Bukit Bintang. I am flattered to hear you had such a great stay with us! I will share your comments promptly with the rest of our team, as I am sure they will be just as delighted... More 

Dublin, Ireland
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

As with a lot of hotels in KL, the Furama is in need of a bit of a refurb but in terms of friendly hotel staff and clean, comfortable rooms, it's well up there. We were greeted upon arrival (very sweaty n tired from a 16hr journey) by cheerful, friendly front desk staff. We were upgraded to a larger room... More 

Was this review helpful? Yes 2
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear amteo, Thank you for sharing your experience on your recent trip to Furama Bukit Bintang! Your comments regarding refurbishment have been noted - we are currently working on a preventive maintenance program, which includes repainting and changing of wallpapers and we hope to complete this task as soon as possible. Last but not least, we are extremely happy to... More 

Dhaka City, Bangladesh
1 review
4 of 5 stars Reviewed 1 week ago

Accommodation facilities are satisfactory. Location is good, shopping, food, city attractions are easy to access, security and safety are satisfactory. Less entertainment for kids, need to improve in house facilities/attractions.

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Rais-Ul-Awal, Thank you for taking the time to review our hotel. We are delighted to know that you found our accommodation, room facilities, security and location to your liking. At the same time we have also taken note for additional in house kids entertainment. We will work into improving that. Kind regards, Gerry D'Cruz Executive Assistant Manager More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed this hotel. Location was walking distance to everything. Buffet breakfast was ok, nothing special. Elevators were slow. But they gave me a free upgrade to a suite thats why they get 5 stars.

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Laurence R, Thank you for your kind review. We appreciate your positive feedback about our hotel and are delighted to read that you enjoyed your stay at Furama Bukit Bintang. We do take pride in catering to our guest needs the best possible way we can. We look forward in welcoming you back again on your next visit to... More 

Auckland Region, New Zealand
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked and stayed for 6 nights, not actually in Bukit Bintang, so misleading, only looks good in the photograph , looks nothing like photos, compared to New Zealand standard I would give 2 star rating, as I work in a hotel in Auckland. Very very tired property, showers are broken and hard to use, for a 4 star property, does... More 

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Lilian S, Thank you for taking the time to leave your impressions about your most recent stay in our property, every guest opinion is very important to us and is taken in consideration. I am sorry to learn that we have fail in our goal in providing you with a comfortable stay here. I sincerely apologize for the room... More 

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