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Furama Bukit Bintang

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136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
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Best prices for: 1 room 1 guest
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Furama Bukit Bintang
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Furama Bukit Bintang
Furama Bukit Bintang
Furama Bukit Bintang
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1,159 reviews from our community

Traveler rating
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    266
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
  • All months
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    (276)
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    (276)
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Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Good location, value for money, I was impress with the service from the concierge, reception, maid, f&b staff. Enjoy the morning breakfast and cocktail in the executive lounge. They serve a quality coffee. Do choose the club room

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Q A, It is our true pleasure that you enjoyed the service and products provided by our employees. Thank you for sharing your experience on TripAdvisor and we look forward in welcoming you back soon for another enjoyable and relaxing stay at Furama Bukit Bintang. Kind regards, Gerry D'Cruz Executive Assistant Manager More 

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was my 4th time at the Furama Bukit Bintang and what can I say It is still a very good hotel. The rooms are clean and the bed is very comfortable. The Breakfast is outstanding with so much to choose from. The hotel location is close to Berjaya Times Square shopping centre just 5 mins by foot. The location... More 

Was this review helpful? Yes 1
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Omarperth, Greetings from all of us at Furama and thank you so much for your great comments and so pleased you enjoyed your stay in the hotel for the 4th time! Can't wait for your return so that we can make your stay even more comfortable and enjoyable like how it use to be. We are delighted as a... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Very bad experience. Unfriendly personal. Bad sound isolation in the rooms. No free Wi-Fi available. I can't understand that this hotel is 4 star. When we explained to the chekin people that we were not satisfied by the room they told us that they are not responsible for outside noise. It's only when we got angry and started to ask... More 

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Mcareda, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to see improvements on these... More 

New Delhi
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I waited for more than 2 hrs to get checked in. Even i booked my reservation very well in advance, they never had that data. Faced a lit of hassle and after a ling time they got that and during that time staff so rude. Very very rude. Treated very badly. Will not recommend it to anyone

Was this review helpful? Yes 2
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Demcaare, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our check-in took an hour as the booking had been lost, though as compensation, they gave us a room upgrade and a free juice. The building itself is quite nice, though the grout in the bathroom was dirty (my pet hate), and the pool looks inviting but is ridiculously shallow. Also, the bedroom of our suite had a support pole... More 

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Carolinebee999, Thank you for sharing your feedback; I am particularly concerned with your experience at our hotel as we strive to always meet and exceed our guests expectations. Please accept my sincere apologies for any inconvenience you may have experienced and rest assured that I will review your comments in this regards with rest of the team here. Once... More 

Subang Jaya, Malaysia
Top Contributor
54 reviews 54 reviews
49 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 1 week ago

I would strongly suggest this hotel to all. The location of this hotel is really strategic which is just beside the Berjaya Times Square. The receptionist very helpful and full with smile. Check in process fast and check out process fast. I like the room, which is very comfortable and it smells good. It just could be better if they... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago

Best wishes to Furama... Myself Nuramira from Singapore, me & my husband stayed at this hotel for 3night and 4days, march12-march15.......this is the best hotel with perfect location....the verities of breakfast in affordable price, as well the room rate was also same....we stayed at 4th level with excellent clean rooms and the best thing was the politness & ready to... More 

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Jimmy Poh, Greetings from Furama Bukit Bintang and thank you so much for posting your wonderful review on our TripAdvisor page! We always strive for excellence in our service, therefore we are really proud to hear that you were so satisfied with so many aspects of your stay at our hotel We will be looking forward to seeing you... More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed at the hotel for one night on a quick business trip to kl. The price was good and it is a decent place to spend the night. Furnishings are quite old and worn but the room was kept clean and the bed was fine. The hotel is not in a very nice neighborhood though it is walkable to... More 

Was this review helpful? Yes
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Spiders11, Thank you for your positive review of the hotel and for sharing your recent experience at Furama Bukit Bintang. We are delighted to read that you found our hotel to be decent and value for money, We would be more than happy to welcome you back to stay with us if another chance to visit Kuala Lumpur arises.... More 

Contributor
12 reviews 12 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I and my husband stayed in Furama Bukit almost 1.5 yrs back on our honeymoon. Was booking the hotel for a friend of mine so thought of reviewing it today. The best part was they offered us complementary early morning check-in at 4 am with indeed complementary breakfast for 1 person (as my husband was on fast). We were expecting... More 

Was this review helpful? Yes 2
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear TulikaSipani, Greetings from all of us and many thanks for your kind review and for staying at Furama Bukit Bintang. We are happy to hear that you've choose our hotel to celebrate your honeymoon and our services made such a positive impression to you and your husband by delivering a great Furama experience throughout your stay. Thank you once... More 

2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This was my second stay atFurama Bukit Bintang. While the first stay was satisfactory and every request was do-able. This time round, sadly the service standard was unsatisfactory. And I don't think that there will be a third Firstly, the personnel at Front Desk needs to be more personal and less mechanical. I had booked a double bed for my... More 

Was this review helpful? Yes 3
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review

Dear Bluboi78, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly taken into consideration your comments. Regarding the front office & food and beverage service, I will personally review it... More 

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