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All 278 Kuala Lumpur hotels

The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

4.0 of 5 Hotel   |   117, Jalan Pudu, Kuala Lumpur 55100, Malaysia
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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
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Ranked #66 of 278 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed 2 days ago
Rachaeltravels92 Greater Melbourne, Australia
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414 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (414)
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    (74)
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    (110)
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    (101)
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    (129)
All months
Greater Melbourne, Australia
1 review
3 of 5 stars Reviewed 2 days ago NEW

Great location, hard mattresses (after three weeks I could barely walk), rude staff, shower doesn't drain, repeatedly wasn't given toilet paper or fresh towels. Close to Jalan Alor, Chinese Markets, Pavilion and Times Square.

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Ljubljana
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of the hotel is good, problem is that service is not so good. There are two buildings, with very nice view. If you want to do something in the room - wifi is very very slow. Breakfast is relatively poor.

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights. We are a family of 4. Initially, we were given a room at a lower floor. There is a living room, kitchenette, 1 bed room (queen bed) and 1 small room without a door (single bed). The aircon is not working fine. Our room is warm and stuffy even though we have turned on... More 

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Malacca, Malaysia
Top Contributor
75 reviews 75 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a member of Swiss Garden International Vacation Club (SGIVC) and as such I am no stranger to this hotel. I have been staying in hotel numerous times but this time is the worst. My friend and I together with her 17 months old baby checked in on Saturday (17.01.2015) at about 4 pm. We were given a room... More 

Was this review helpful? Yes 1
SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear sheronlee, First of all, we would like to thank you for choosing us as your preferred hotel and for your views and comments they are exceptionally vital part for us to be able to improve on our services and products. We look forward to welcoming you back to our hotel. Yours sincerely, Henry Low More 

New Delhi, India
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Residences @ Swiss Garden Hotel offer true value for money. Serviced daily, the apartments are very clean and classy. Equipped with a micro-wave, refrigerator and hob, it is an ideal place for families with small kids as well as couples who don't fancy eating out everyday. The room-service is superb. They also have a coin operated launderette. The location... More 

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SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Anilkhankash, We thank you for choosing Swiss-Garden Hotel & Residences Kuala Lumpur as your preferred hotel of stay. We are delighted to know that you have enjoyed your stay with us. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is located near to central attraction of Kuala Lumpur: Bukit Bintang where we can reach in 5 minutes walk. This hotel has stunning view to downtown of Kuala Lumpur. The swimming pool has adult and kids pool. This hotel is perfect for family

Was this review helpful? Yes 1
SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Andrikoperdana, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Melbourne, Victoria, Australia
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in the residences side in March 2014. Pros- cleanliness, service, security, location, food choices, tour assistance, facilities are all faultless. It is the first time my children went overseas with us. I wanted to make sure they are safe and we al have fun. Cons- very minute annoyance is the fact that I needed copies of the tax... More 

Was this review helpful? Yes 1
SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Tangle J, We thank you for choosing Swiss-Garden Hotel & Residences Kuala Lumpur as your preferred hotel of stay. We are delighted to know that you have enjoyed your stay with us. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Stockholm, Sweden
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I believe this is a hotel for families with children. The rooms are spacious, a huge living room with kitchen/dining area, and a separate bedroom. The pool is also large, however there are not enough sunbeds and the pool is often occupied with screaming children. The breakfast buffet is good, but you need to come early (before 8:30) to be... More 

Was this review helpful? Yes 1
SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

To be honest, we did regret selecting this property for our short weekend trip to KL primarily because it is so awkwardly located. While it is not superbly far from Bukit Bintang, neither is it conveniently near (2 main roads to cross even to get to Jalan Alor). There are plenty of similarly priced properties right smack in the heart... More 

Was this review helpful? Yes 1
SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Fromsing, First of all, we would like to thank you for choosing us as your preferred hotel and for your views and comments they are exceptionally vital part for us to be able to improve on our services and products. We look forward to welcoming you back to our hotel. Yours sincerely, Henry Low More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The Swiss are renowned for high quality, perfectionism, attention to detail and precision. So what do they do with the ones who don't possess these traits? I think they send them to Kuala Lumpur to run the Swiss-Garden hotel, because that's exactly what this hotel isn't. The architecture of this place is wonderful, but thats where the good ends. I... More 

Was this review helpful? Yes
SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Aryaparia, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all thank you for your review. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during your stay here and it is definitely not the... More 

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Additional Information about The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Address: 117, Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur 4*
Number of rooms: 478
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Also Known As:
The Residences @ Swiss-Garden Hotel And Residences
Hotel Style:
#45 Luxury Hotel in Kuala Lumpur

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