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All 278 Kuala Lumpur hotels

The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

4.0 of 5 Hotel   |   117, Jalan Pudu, Kuala Lumpur 55100, Malaysia
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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
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Ranked #71 of 278 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 6 days ago
Angeline L
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424 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

This review might be few months too late. My friend from Indonesia had a long stay at Swiss Garden starting around Jan 2014 till Aug 2014. Most of the time, I will be staying with her. As a long stay customer, I have not much of complains. The staff are very helpful although sometimes maintenance service could be quite slow... More 

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Sydney, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

The room and location are great. Pity the checkin employees just didn't want to be there. 2 employees on front desk were dealing with customer problems. One guy has lost his room after staying there one night! After about 25 mins, another employee turned up so I asked him if he could check us in. He said someone will help... More 

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1 review
4 of 5 stars Reviewed 1 week ago

The room layout is great and gives everything that is necessary for a good stay. Only downside is the beds are a little short for tall people and hard for sleeping. The living area and rotatable TV panel is great for viewing use from room as well and living area. Note that the main lobby is from a smaller road... More 

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Prague, Czech Republic
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Quality hotel.Can not say anything against, maybe some small details in the room were overlooked and could be fixed like damaged plaster on some spots. Stuff great, breakfast great, pool great. I would recommend. 7-11 market and KFC in front of hotel. I would suggest to demanding travellers.

Was this review helpful? Yes 1
New Delhi, India
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the first time i have been to Kuala Lumpur, and i have landed in this amazing property. Rooms were big and the bathroom was amazing with big bath tub my kids really enjoyed it. Rooms were very clean. I do recomend this property to everyone......

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Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed in the residences for the second time and had another fabulous holiday. The apartments are clean and spacious with a lovely shower. Breakfast has a large choice of food which is regularly replenished and the chef is more than willing to make omlettes and roti to order. The staff were all pleasant and helpful and the location is... More 

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SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Debandash, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My girlfriend and I had 2 days and 2 nights at the end of our trip to hang out in Kuala Lumpur before heading home after our month long trip and we stayed here because we wanted a hotel with a nice pool in the middle of the action. We loved the location, space and the pool of this place... More 

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SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Tristan E, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There is no view in the room.toilet was not so clean have stain in toilet bowl.the place is big and recep is good as well as room service.location is good only if you are driving if not it's quite a distance to walk but they do provide shuttle service but have limited timing.overall average and also the food menu does... More 

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SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Siti Y, Thank you for your feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur. I regret to hear that you had an unpleasant experience while staying with us. We will investigate the issues highlighted so that we will be able to better meet to our guests' needs/requirements. Once again, thank you & I hope that you will... More 

Greater Melbourne, Australia
1 review
3 of 5 stars Reviewed 4 weeks ago

Great location, hard mattresses (after three weeks I could barely walk), rude staff, shower doesn't drain, repeatedly wasn't given toilet paper or fresh towels. Close to Jalan Alor, Chinese Markets, Pavilion and Times Square.

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Ljubljana
Top Contributor
50 reviews 50 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 23, 2015

The location of the hotel is good, problem is that service is not so good. There are two buildings, with very nice view. If you want to do something in the room - wifi is very very slow. Breakfast is relatively poor.

Was this review helpful? Yes 2
SGHRKL_, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear DanielLjubljana, We thank you for choosing Swiss-Garden Hotel & Residences Kuala Lumpur as your preferred hotel of stay. I regret to hear that you had an unpleasant experience while staying with us. We will investigate the issues highlighted & make sure to train our staff so that they will be more efficient in responding to our guests' needs/requirements. Once... More 

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Additional Information about The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Address: 117, Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur 4*
Number of rooms: 478
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Also Known As:
The Residences @ Swiss-Garden Hotel And Residences
Hotel Style:
#45 Luxury Hotel in Kuala Lumpur

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