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Step Inn Guest House

Certificate of Excellence
2.0 of 5
Hotel website
No 35 & 37 Jalan Pudu Off Jalan Pudu, Kuala Lumpur 50200, Malaysia
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10% off room rate
Step Inn Guest House
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Ranked #9 of 277 Kuala Lumpur B&B and Inns
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Tubbsterinator Stoke-on-Trent, United Kingdom
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267 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • Danish first
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  • French first
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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Rooms are perfectly fine choice between aircon and fan nothing special but who cares you only sleep in there the beds are comfy. Showers and toilets and the staff are really friendly and helpful and get everyone together, Can watch films TV and chill with other people staying in the hotel its fantastic. Great Location ,Great Wifi,Great community, I would... More 

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Banff, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm not sure why this hostel has as many good reviews as it does... the one thing it does have going for it is the location which is pretty good! And the Wifi also worked well. Unfortunately, I found the staff to be the least approachable people ever, especially the guy who worked the evenings. When I checked in I... More 

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stepinn, Manager at Step Inn Guest House, responded to this review

Apology for the inconvenience caused staying with us. Our services is one of the best we have hence It was from our new Intern, we are constantly improving our intern with motivation and coaching our interns to provide the up most best services to our customer. Once again we apologies on matter. More 

Wagga Wagga, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2015

This guest house is located in a good central part of KL. However, the rooms reminded me of a jail cell (Private singles). There was no airflow, noisy fan and it was so small. Bed was ok, and look I am probably been too harsh for the price which is really good. Great common area, nice vibes. Kitchen provides hot... More 

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 27, 2015

This hostel was Okay. The toilets, shower, wifi and breakfast were good. The A/C in our room did not work, and we had only one socket. Also every night the power went off several times, this made the room very warm. Great location and very nice staff.

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stepinn, Manager at Step Inn Guest House, responded to this review

Dear Joachim, Thank you for your review and feed back, we are in the mids of changing our sockets in all rooms nevertheless you can get a multiple socket from the reception. With regards to the A/C you have booked a non-A/C room instead of an A/C room, hence no A/C. Likewise have a great and safe journey ahead and... More 

Breskens, The Netherlands
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 27, 2015

The price in the middle of the city is really good. Only a bit difficult to find. The room is ok for the price and the shower are clean allthough the toilet is inside. Woman of the reception is kind and prepare to help you. Simple but good and thats the main thing

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China
Top Contributor
52 reviews 52 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 22, 2015

Sorry guys, I'm a bit late! But better than never, haha. I was very lucky in that trip in KL to found such a nice and friendly place as Step Inn! Thanks a lot for warm welcome and all help that you gave me during my stay. Owner and staff were very helpful and friendly. Room was ok, we even... More 

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Breda, The Netherlands
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2015

No hesitation, if you're looking for a guest house there's not really any other option: perfect location (right in between China Town and the Golden Triangle, 2 mins from Pudu Sentral); great staff that mostly consists of backpackers themselves, which actually makes them your friends; nice and lead-back atmosphere; all the recquired facilities available, including towel, TV with HBO and... More 

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Kota Kinabalu District, Malaysia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 27, 2015 via mobile

We stayed for three nights. The room was ok but the bathroom was leaking water all over. The water pipes were not connected so when you used the sick the water would just run onto the floor. It was not very clean either. There was a smell of bleach but it was obvious the sink and toilet was not actually... More 

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stepinn, Manager at Step Inn Guest House, responded to this review

Dear Fiona, Thank you for your feedback! Nevertheless we always inform our guests to let us know if there’s an issue so that we can take care of it instantly. I have personally checked on the sink and it is in working order and none of our customers mentioned about it. Nevertheless we will continue to monitor if there is... More 

Chengdu, China
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 18, 2015

The best staff !!!! Actually they r more like friends. And this is not only a guest house but a home for backpackers. The room is ok, n they gv every guest towel n toilet paper. Simple Free breakfast with toast butter, jam n 24hrs free coffee n local tea. What more can you ask for with such valuable price.... More 

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Jakarta, Indonesia
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 29, 2014 via mobile

I stayed there for one night only. Near Petaling street and Chinatown market and about 10mins.walk to nearest train station (which could bring you anywhere). If you arrived late at night at Puduraya station and couldn't find the direction, don't take the taxi as it's only 10mins.walk but they'll charge you like crazy. Ask for Jalan Pudu to the street... More 

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