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Somerset Ampang Kuala Lumpur

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No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
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Somerset Ampang Kuala Lumpur
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Somerset Ampang Kuala Lumpur
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396 reviews from our community

Traveler rating
    231
    139
    18
    5
    3
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134
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45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed in a deluxe one-bedroom apartment. Requested for the bathroom/living room to face Jalan Ampang as it would be facing vast greenery and no buildings blocking the view. The hotel lies in a prestigious area where there are many embassies. A quiet and peaceful area 5 min drive from KLCC. Cons - The lobby is tiny with no proper... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here with my sister during a lengthy Asia trip for one night in a studio premier apartment. Check-in was efficient and the apt. was spacious and very clean. We were located on a higher floor and had beautiful views of the city and mountains. Hotel is located very close to Ampang subway station (which was safe, clean and efficient)... More 

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Manila, Philippines
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good value for money. The location is good and close to shops and restaurants. It's easy to walk through to the shopping mall are next to the apartments. The pool and outside area is a good size and is clean and well kept. The breakfast is below average at best.

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Singapore, Singapore
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 19, 2015

I really enjoyed my stay at somerset ampang. Pluses - good view from rooms, clean, good location, small infinity pool Negative- no food options in the hotel. Pool is small but OK. I really liked the rooms and hence rating higher. They had good view of petronas towers.

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ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Amit G Thank you very much for your recent feedback on Tripadvisor, and for choosing to stay at Somerset Ampang Kuala Lumpur. We are delighted that you have enjoyed your stay tremendously, in particular, the rooms and location of the property. We pride ourselves on both the facilities of our property, and the level of customer service that we... More 

Halle (Saale), Germany
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 16, 2015

We both got bitten by bedbugs in our room, staff and management did not respond to our complaints in a appropriate manner (no compensation was offered). We left Somerset Ampang one night earlier than planned. Unfriendly front desk staff offered us at arrival two smoker rooms even though we opted for non-smoking. Breakfast in nearby cocktail bar is can not... More 

Was this review helpful? Yes 8
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Ms Josefine Thank you for taking the time to provide us with your feedback on Tripadvisor. We regret to hear about the unpleasant experience you had in Somerset Ampang and we apologise for any inconveniences caused. Please allow me clarify on the points your have highlighted in your review • Regarding your claim on the bed bugs, we have... More 

Adelaide, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 13, 2015

We stayed for 4 nights in KL and The Somerset was another great hotel find. My family were very happy with our stay at Somerset Ampang Kuala Lumpur. We were traveling as a family of 5, 2 adults a teenager and 2 young kids. So we were restricted to a place with 3 bedrooms. We were not disappointed. The 3... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 10, 2015

Nice service residence. I stayed at the one bedroom studio apartment. Cozy, clean and quiet. Good if you want to cook cause there's a micro wave oven, a refrigerator and a cooking hob. The whole room is big. There's a living room, a walk in wardrobe, a study room and a kitchen.

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Perth, Australia
2 reviews
4 of 5 stars Reviewed April 1, 2015

I stayed in somerset for my holidays, in 1 bed apartment, the room was huge, the apartment came with all the facilities that one may need. the kitchen was fully equipped. the breakfast was more than I expected, and it was great. the best: - I loved the pool in a 22th floor with a nice klcc view. - the... More 

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ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Dianasofi5 Thank you for choosing to stay at Somerset Ampang Kuala Lumpur for your recent holiday and for your kind feedback on Tripadvisor. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests... More 

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 28, 2015

It is really true with a statement "seeing is believing also you never know till you try". I arrived dawn in the morning at somerset due to the evening flight. Check in process is simply fast as the FO is wel prepared for everything. Once i got into the room i got a trouble with the electricity but the engineering... More 

Was this review helpful? Yes 2
Kuching, Malaysia
Top Contributor
79 reviews 79 reviews
49 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed March 28, 2015

Back here again, for 6 nights this time, and it was all just as pleasant and comfortable. The size of the apartment is a big advantage, and the staff are always friendly helpful and efficient. As usual, we appreciated the shuttle-bus service. No doubt we shall be back again before too long.

Was this review helpful? Yes 3
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