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Somerset Ampang Kuala Lumpur

4.0 of 5 No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
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Somerset Ampang Kuala Lumpur
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Somerset Ampang Kuala Lumpur
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374 reviews from our community

Traveler rating
    219
    130
    18
    5
    2
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132
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
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    (374)
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    (94)
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Perth Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 1 night on a stopover - great hotel just awful service. Had to ask for a cot 3 times, got in from Perth and were starving had to ask for a room service menu 3 times took 45 minutes we were told there was only 1 service elevator ! Once we got it called down "sorry no chicken or... More 

Was this review helpful? Yes
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Sir/Mdm Thank you for your feedback dated 14th Jan, 2015 We are sorry to hear about your disappointment with Somerset Ampang, and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents’ overall stay at our properties, I have shared your feedback with my Housekeeping and Security team to... More 

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I posted a review about 6 months ago on my experiences staying at Ascott KL in the review I stated after having received such wonderful services from Ascott KL I'll have no doubt other establishments under the Ascott group will provide similar standards. In less than 4 months I was updated by TripAdvisor that over 2,800 had read my review... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Gary22022, Thank you for taking time to write such a heartwarming review on your 3rd stay experience at Somerset Ampang Kuala Lumpur. First and foremost, all of us sincerely wish you 'Happy Birthday' once again. The team is exhilarated that you have enjoyed your stay with us and consider our serviced residence as your home. You cannot imagine how... More 

Delhi
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel is in a great location. We were two families ( 2 kids under 6) with 2 separate 1BR apartments. The rooms were great. We were on the 15th and 18th floor and the views from all the rooms (including bathroom !) were of the downtown area. Kitchen allowed us to cook on a couple of occasions when kids... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear RandomWalks, Thank you for sharing your stay experience at Somerset Ampang Kuala Lumpur on Tripadvisor. The team reads with much pleasure that your entire family had a great stay at our serviced residence. We truly love hearing such feedback from our residents. Thank you! We are indeed heartened to note that our spacious and well-appointed apartments with their panoramic... More 

Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed there for 3 days and i would say the hotel is quite comfortable. We booked the 1 bedroom for one night and the studio apartment for rest. i would say the studio one was better though the former also covers all the basic amenities. The hotel is at just walking distance from KLCC therefore one can stroll easily... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Nehathakur, Thank you for choosing Somerset Ampang Kuala Lumpur as your preferred serviced residence during your recent holiday. The team is delighted that you had a comfortable stay with us and our fully-equipped apartments benefitted you well. It gives us great pleasure to know that you spent time at our rooftop pool area and have been mesmerized by the... More 

Pune, Maharashtra, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed 3 days in hotel and was really impressed with the rooms and facility provided in rooms. Location also is a bug plus considering we went to KL basically for shopping and food, KLCC being at walking distance and ampang station also nearby was a big plus. Breakfast was good, nothing extra ordinary. But early breakfast availability was a... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear pisenferrari, Greetings from the team at Somerset Ampang Kuala Lumpur! Thank you for sharing your stay experience at our serviced residence on Tripadvisor. All of us are truly thankful and elated that you were really impressed with our well-appointed and fully-equipped apartments. It is indeed heartening and humbling to note that you have described your stay with us as... More 

Jakarta
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was very impressed with this hotel, especially with the staffs. They are really friendly and helpful. Check in process was really easy, unlike other hotels which usually delay you to immediately enter your room. I was impressed with the male staff that helped me with the check in process, I forgot his name, but I guess it's Indian name.... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear thetinyvoyager, Greetings! The team at Somerset Ampang Kuala Lumpur is honoured and very happy that you have been impressed by our serviced residence and service level. We sincerely appreciate your kind mention for our Guest Service team member Kumar Roy’s excellent service attitude and we would like to advise that when your compliment was shared with him, it truly... More 

Chennai (Madras), India
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here twice on an 8 day vacation on our way and back from Thailand. My experience was very very comfortable. The second time we were upgraded to a 1-bed suite and both the rooms we stayed in were extremely comfortable and came with all the facilities that one may need. the kitchen was fully equipped with pots and... More 

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Richa1909, The team is delighted that your family and you had an extremely comfortable and memorable stay on the both occasions you stayed with us at Somerset Ampang Kuala Lumpur during your recent holiday. We are especially heartened to note that you felt so comfortable in our fully-equipped apartments with their scintillating views so much that your stay experiences... More 

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Room is in very good condition. First time staying here. Comes with free wifi and free breakfast. Booked this hotel through Agoda after being played out by Zuji. Stayed on 14th floor. Could access room directly from car park.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Toh_CH, The team at Somerset Ampang Kuala Lumpur is delighted that you had a memorable and comfortable stay with us and that we have exceeded your expectations on your first stay with us. We are truly encouraged that you have found your stay at our serviced residence to be of good value and that you enjoyed our service, facilities... More 

Bangkok, Bangkok, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

This is a very new hotel. The room I stayed at is very wonderful, providing me with necessary stuff. Breakfast is nice. You can walk to see the twin towers and the area is very quiet and beautiful. The staff provide great services.

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Ore666, Thank you for sharing your stay experience on Tripadvisor. The team at Somerset Ampang Kuala is truly delighted that you had a wonderful stay with us and have found our strategic location to be most convenient for your recent trip. We sincerely thank you for your kind compliments on our team’s friendly and professional service, and we are... More 

Malmo, Sweden
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2014

Nice, clean and spacious rooms. A very nice pool (with gym) on the roof with a brilliant wiew, but it closes at 10pm. A very good hotel with nice breakfast served early in the morning (like 7am) if you have a flight to catch. Close to public transport!

Was this review helpful? Yes
Cynthia L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear asasve, Greetings from the team at Somerset Ampang Kuala Lumpur! We are indeed gratified that you had a memorable and a very good stay with us. Thank you for your positive comments on our services, facilities and location as they truly mean a lot to us because it shows we have exceeded your expectations. All of us enjoyed being... More 

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Additional Information about Somerset Ampang Kuala Lumpur

Address: No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Ampang Kuala Lumpur 4*
Number of rooms: 207
Reservation Options:
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Also Known As:
Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur
Hotel Style:
#9 Family Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
#21 Business Hotel in Kuala Lumpur

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