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Somerset Ampang Kuala Lumpur

Travelers' Choice award winner
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No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Best prices for: 1 room 1 guest
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Somerset Ampang Kuala Lumpur
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Somerset Ampang Kuala Lumpur
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386 reviews from our community

Traveler rating
    226
    135
    18
    5
    2
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133
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44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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    (386)
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    (102)
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Kuching, Malaysia
Top Contributor
78 reviews 78 reviews
48 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Back here again, for 6 nights this time, and it was all just as pleasant and comfortable. The size of the apartment is a big advantage, and the staff are always friendly helpful and efficient. As usual, we appreciated the shuttle-bus service. No doubt we shall be back again before too long.

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First of all, my trip choice was based on the recent trip advisor reviews not for this hotel only. Through my trip in thailand and malaysia, this hotel is the most satsifying one by the decoration of the rooms, staff, location, house keeping and really this is the best hotel i have been to in my trip. I was lucky... More 

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Saeby, Denmark
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

We have booked this hotel through Easytobook. We was unsure about Easytobook´s Price, but got it confirmed by email by Easytobook. But when we arrived , it turned out that the Price was for one night, and not for the 5 nights we have booked. The hotel was very helpfull, and try to contact Easytobook, We contacted Easytobook immediately for... More 

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Kesgrave, United Kingdom
Top Contributor
469 reviews 469 reviews
70 hotel reviews
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights in an executive 1 bed apartment, the room was huge, superbly equipped and amazingly value considering what you get, easily a 5 rating had it not been for the road noise. Our room on the 11th floor overlooked Jalan Ampang and the noise was virtually non stop. As we are both not city people we... More 

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ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Sir/Mdm Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We noted your comments on the... More 

Malaysia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

1 word - Most awesome hotel that can beat other 5 stars hotel. This is my 1st time staying here for 1 night. Before this we will always stay in a hotel rather than an apartment. Somerset is a big exclusive apartment that I have been and worth price! Fully equipped kitchen with microwave oven,washer with dryer,fridge,cooker, cooking utensils and... More 

Was this review helpful? Yes 1
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Alisyalin Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met most of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We noted your comments... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived at this hotel quite late at night arriving in from Phuket - staff were welcoming and showed us to our room once checked in. The location is great - took us around 15 mins to Petronas Towers / KLCC the following morning. There's a quite a few places to eat without having to walk too far - rooms... More 

Was this review helpful? Yes 1
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Jacob Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We noted your comments on the... More 

Doha, Qatar
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 22, 2015

Me and my wife stayed here in Aug 2014. We felt that this hotel apartment was the perfect place for a week's vacation in KL. The hotel is modern, clean, room was very spacious and worth the money. The rooms have a perfect view of the city at night. The pool on the top floor has a nice view of... More 

Was this review helpful? Yes 2
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Sir/Mdm Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Do let me know if you... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2015

We stayed at Somerset Ampang for 5 days during a recent visit to Kuala Lumpur. The apartment was nicely furnished. Great rooms, spacious, clean. The staff were very friendly and helpful. The drawback was the the breakfast. But we are so happy and satisfied staying in this hotel, I would highly recommend this hotel and we definitely come back again.

Was this review helpful? Yes 2
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Sir/Mdm Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Regarding the breakfast, at Somerset Serviced... More 

Kuala Lumpur, Malaysia
Top Contributor
55 reviews 55 reviews
35 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 3, 2015

This conveniently located hotel has well designed rooms with a pleasant aspect and good furnishings. The kitchens are better than most of this type of residence as they are larger well appointed including washing machine. The service is good both at reception and by the housekeeping staff. The shuttle buses to office and shops are good as the walk to... More 

Was this review helpful? Yes
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Sir/Mdm Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your... More 

Perth Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 14, 2015

Stayed 1 night on a stopover - great hotel just awful service. Had to ask for a cot 3 times, got in from Perth and were starving had to ask for a room service menu 3 times took 45 minutes we were told there was only 1 service elevator ! Once we got it called down "sorry no chicken or... More 

Was this review helpful? Yes 1
ROY L, Manager at Somerset Ampang Kuala Lumpur, responded to this review

Dear Sir/Mdm Thank you for your feedback dated 14th Jan, 2015 We are sorry to hear about your disappointment with Somerset Ampang, and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents’ overall stay at our properties, I have shared your feedback with my Housekeeping and Security team to... More 

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