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Bintang Fairlane Residences

4.0 of 5 Jalan Padang Walter Grenier, Kuala Lumpur 55100, Malaysia
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Bintang Fairlane Residences
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Bintang Fairlane Residences
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68 reviews from our community

Traveler rating
    21
    20
    13
    9
    5
See reviews for
37
9
3
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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  • All months
    (68)
  • Mar-May only
    (15)
  • Jun-Aug only
    (27)
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    (15)
  • Dec-Feb only
    (11)
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Singapore
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I travel to KL 1-2 times yearly and will stay at different hotels in city area to get a new experience. For this service residence, it's horrible. I stayed for two nights, and given just one free user ID and password for WiFi. When I ask if able to issue one more, I have to pay RM35 a night. What's... More 

Was this review helpful? Yes 1
Port Sorell, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 10, 2014

This was our 1st time to Kuala Lumpur with our 2 kids. We stayed 7 nights in a 2 bedroom apartment. We loved the location and couldn't believe how easy it was to get around the city. We were about a 10min walk to Jalan Alor which was perfect for eating...although there are a million other places to eat in... More 

Was this review helpful? Yes
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 3, 2014

It is an excellent choice, if you are worried about the location. I stayed at 1+1 Bedroom apartment which was very spacious and clean. However, the breakfast served was very basic and the lady at the reception office lacks smile, whereas, the security staffs were really helpful. Swimming pool do not have towel, hence take a towel from the room.... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 29, 2014

We booked 3 Suites in this hotel. Security was the worst thing in this hotel. One is on 7th Floor, One is on 13th and Last one is on 17th. I stayed at 7th Floor and when i want to go to 13th or 17th .. i cant go there . i have to come down ask the security to... More 

Was this review helpful? Yes
BintangFairlaneRes, Manager at Bintang Fairlane Residences, responded to this review

Dear Minhaj M, First of all, we would like to extend our sincerest apologies to you on the recent service difficulties as your experienced during your stay but unfortunately we have find out that there no record under your name check in under Fairlane Hospitality .We appreciated if you could contact us directly to provide your booking details for further... More 

Senior Contributor
37 reviews 37 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 31, 2014

We arrived at this hotel in the early morning which was stated in our reservation form. Because our flight out was around 8 in the evening, we asked for a late check-out. The guy who facilitated our check-in said it was ok. We clarified if the late-check-out is free, and he said yes. When we were checking out, the girl... More 

Was this review helpful? Yes 5
BintangFairlaneRes, Manager at Bintang Fairlane Residences, responded to this review

Thanks for your recent review of Bintang Fairlane Residences. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for any inconvenience that you may have experienced during your stay. I have noted your comments with regard to the staff manner. As a management team, we take all comments seriously and share them... More 

Phuket, Thailand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

Had a great experience staying at Bintang Fairlane. Everyone was smiling especially the Securities and Reception. The wifi was not working in some rooms, so you might want to check the connection before unpacking your stuff. My first room isn't working properly, and Azrul the Reception was so very kind and helpful in sorting this out by moving me into... More 

Was this review helpful? Yes 1
BintangFairlaneRes, Manager at Bintang Fairlane Residences, responded to this review

Thanks for your review of your recent stay here with us in Bintang Fairlane Residences. I am happy to read that you overall enjoyed your stay. The team works hard to get the basics right and it is good see on the whole we have delivered. I have noted your feedback on the WIFI connection and have shared this with... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 27, 2014

I have been in kuala lumber last 2 weeks with my family and cousin family and we had been shifted from our flats with out notification for myself I had surprised when I found they had accessed my flat and shifted our luggage to another flat after todays from my stay in and was the excuse we do not have... More 

Was this review helpful? Yes 2
BintangFairlaneRes, Manager at Bintang Fairlane Residences, responded to this review

Dear Mr. Ibrahim A, Thanks for your recent review of Bintang Fairlane Residences. We take all comments seriously and share them with our staff so it will not happen in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.Appreciated for your comments and do hope you will return on... More 

Singapore
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 20, 2014

(location on Google for Fairlane Residences is inaccurate as of June 2014, search for Bintang Fairlane Residences for accurate location) + huge rooms reasonable prices amenities centrally located easily accessed - run down

Was this review helpful? Yes 1
BintangFairlaneRes, Manager at Bintang Fairlane Residences, responded to this review

Dear Mr. Chesterchen, Thank you for your favorable comments for Bintang Fairlane Residences. We had taken your comments into consideration. We look forward to serving you again soon. More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2014

A residential apartment block with some units rented out as serviced apartments by a hotel operator. Small rooftop pool, well equipped gym and a children playroom. Apartment itself is well furnished including washing machine cum dryer (no washing powder provided - buy from front desk), a kitchenette with essential items like microwave oven, toaster, pots and pans, crockery and cutlery.... More 

Was this review helpful? Yes 1
BintangFairlaneRes, Manager at Bintang Fairlane Residences, responded to this review

Dear Melvin, Thanks for your review of Bintang Fairlane Residences.We do appreciate your patronage. We look forward to serving you again soon. More 

Wolverhampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 14, 2014

The Security Staff provided a better Client Service than the actual designated staff. They seek every opportunity to extort - eg: 1) Refusal to return security Deposit, in the absence of receipt; 2: Charging RM 250 for a misplaced key, which the staff may have retrieved from the room; Charging for an extra towel. They do not follow their own... More 

Was this review helpful? Yes 2
BintangFairlaneRes, Manager at Bintang Fairlane Residences, responded to this review

Dear Prof Dr C, I am sorry that we failed to meet your expectations. While the team and I work hard to exceed our guests expectations, on occasion we do suffer setbacks. We do however, take all comments seriously and appreciate all the feedback we can get. I do again, apologize for any inconvenience that you may have experienced during... More 

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Additional Information about Bintang Fairlane Residences

Address: Jalan Padang Walter Grenier, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bintang Fairlane Residences 4*
Number of rooms: 37
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Also Known As:
Bintang Fairlane Residences Hotel Kuala Lumpur

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