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All 263 Kuala Lumpur hotels

DoubleTree by Hilton Kuala Lumpur

5.0 of 5 Hotel   |   348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
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83%
Ranked #16 of 263 hotels in Kuala Lumpur
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 25, 2013
markis100 Brisbane
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1,244 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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There are newer reviews for DoubleTree by Hilton Kuala Lumpur
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Brisbane
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 25, 2013

Was lucky enough to get an upgrade to a Suite on the top floor and executive lounge access. very good experience overall although the lack of wireless Internet is a pain, with the hotel offering wireless routers as an alternative. Minibar can be stocked on request, handy if you need to space to store your own perishables, and there is... More

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear markis100, Thank you for staying with us, and I really appreciate you taking time to share your feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location and suite. As part of our commitment to our guests, we have upgraded in-room WiFi facilities, and this is now available throughout the hotel. I trust... More

Senior Contributor
22 reviews 22 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 25, 2013

Firstly, there's no wifi in the room!!! Their explanation is that the wifi is still under construction. Huh?!!! This hotel have been opened for than a year and still no wifi! The room is not that spacious considering the amount of money you're paying. The only good thing about this hotel is their location. It's near to the subway (LRT)... More

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Ed S, Thank you for staying with us, and I really appreciate you taking time to share your feedback on the hotel. I do understand your disappointment and frustration with the Wi-Fi challenge and I apologize for the inconvenience caused. As we communicated to you and we are very committed to guest satisfaction. We have upgraded in-room WiFi facilities,... More

Penang
Contributor
17 reviews 17 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2013

This is a smart new hotel in the embassy lined Jalan Ampang / Jalan Tun Razak intersection at the outskirt of KL. KLCC is nearby and one station away by LRT. To get to Bukit Bintang you need to change from LRT to Monorail which is quite a hassle. Hotel is above a retail complex with a few restaurants and... More

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Jack K, Thank you for staying with us again, and I really appreciate you taking time to share your feedback on the hotel. I have noted your various comments and the team and the teams are very focused on improving all aspects of the hotels service and facilities. Nevertheless, I am happy to hear you enjoyed our famous DoubleTree... More

kuala lumpur
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2013

I stayed for only one night, I feel it is best to be honest ... When I first got there and checked in , NO ONE showed me the room and my suitcase came up after a long wait. The mini bar was not stocked up , no wireless !!!!!!!!!!!and I had to ask FOR EVERYTHING... even in the bathroom... More

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear sarah s, Thank you for staying with us again, and I really appreciate you taking time to share your feedback on the hotel. I do understand your disappointment and frustrations you have faced in the hotel, and I apologize for the inconvenience caused. The guest feedback we receive helps us identify the key areas. Please write to me directly... More

Bangkok, Thailand
2 reviews
5 of 5 stars Reviewed February 21, 2013

I stayed at the DoubleTree KL in January 2013 for the first time and really liked it that when I came back 2 weeks ago (Feb 2013) to KL for a 2 week stay, I stayed at the DoubleTree again. When I came in January 2013, I had stayed in an Executive Deluxe suite (that I got as an upgrade... More

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear WHusain, Thank you for staying with us again, and I really appreciate you taking time to share your feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, suite, Executive Lounge facilities, and breakfast served on Level 34. Nevertheless, I am very happy to know how the staff accommodates your request and looked... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 19, 2013

Which hotels in this era still do not know that people are now using gadgets that require wireless connection ?? Even so, common not for 30 mins for free and at the lobby. Very exasperating that you need to go down each time you need to work online.

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear RaiParjan, Thank you for staying with us, and I really appreciate you taking time to share your feedback on the hotel. I do understand your disappointment with the internet challenges you have faced in the hotel. I humbly apologize for the inconvenience caused. Please be informed we are completing the in-room Wi-Fi installation and this will be operational in... More

Weybridge, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2013

A fantastic hotel! The cookies on arrival were very welcome! All the staff were really friendly and would do anything to help with your stay. Despite probably not understanding what my roomie was saying through the laughter on the phone to reception, when I locked myself in the bathroom they had a right good giggle with us and they sent... More

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear KellyA, Thank you for staying with us, and I really appreciate you taking time to share your feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, room bedding, buffet breakfast in Makan Kitchen, swimming pool, and hotel services. I trust you also enjoyed our famous DoubleTree chocolate cookie and I look forward... More

Yuzhno-Sakhalinsk, Russia
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 13, 2013

Doubletree by Hilton is conveniently located about 10-15 minutes walk away from KLCC and twin towers. The room itself is quite spacious and well equipped. We had an executive room, which was on 33rd floor and had a great view of city. Paying extra for executive room is well worth it, since we have got access to executive floor, where... More

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Ainur_kaken, Thank you for staying with us, and I really appreciate you taking time to share your feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, Executive Floor Lounge facilities and Tiny Trees program. Please be informed we are completing the in-room Wi-Fi installation and this will be operational in March. Hence,... More

Brisbane, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2013

We loved staying here and would do so again. The hotel and facilities are sparkling clean - I've never seen such clean bathrooms! Breakfast in the Makan kitchen was fabulous. Our meals and drinks at Tosca were wonderful the staff really looked after us. We loved the pool and hotel location close to KLCC and Towers but still not too... More

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear KLshoes, Thank you for staying with us, and I really appreciate you taking time to share your feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, room design, bedding, Makan Kitchen buffet and hotel cleanliness. I am very happy to know the team looked after you and you had a great dining... More

Chennai
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 11, 2013

Stayed at Double Tree for a couple of days. Nice and clean rooms. ALthough not spacious, the rooms do not look cramped and is adequate for 2. The night view of KL is simply amazing. The hotel is located very near to the metro station and can be easily accessed. The cookie given @ the checkin counter is surealy a... More

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Eagles316, Thank you for staying with us, and I really appreciate you taking time to share your feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location and room design. I also noted your challenges with front desk staff upon check in, and certainly we will work with the Front Office department head... More

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Additional Information about DoubleTree by Hilton Kuala Lumpur

Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
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Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#8 Business Hotel in Kuala Lumpur #9 Spa Hotel in Kuala Lumpur #12 Romantic Hotel in Kuala Lumpur #15 Luxury Hotel in Kuala Lumpur #15 Family Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 
Number of rooms
540

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