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DoubleTree by Hilton Kuala Lumpur

Certificate of Excellence
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348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
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1 room 1 adult
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DoubleTree by Hilton Kuala Lumpur
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2,228 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Kuala Lumpur
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Navi Mumbai, India
Level Contributor
16 reviews
3 hotel reviews
5 of 5 stars Reviewed January 16, 2015

Very good hotel...very nice rooms and curtitious staff......Welcome Cookies are awasome..... I will prefer to stay again,,,,Hotel has very good resturant and Pool side is very good ....Rooms are very clean and decoritive like given on their portal ......and very safe hotel....

Helpful?
Thank maheshmwakode
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear maheshmwakode, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our famous DoubleTree cookie to your liking. I hope to be able to welcome you back to DoubleTree by Hilton soon! Regards Ian Barrow, General Manager. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 15, 2015 via mobile

Stayed 5 nights with family. Lets get the negatives out first: 1) corridor outside room had very musty damp smell, room not near as bad but it was there. Was there a water leak before? Notified hotel. Hope they fix it. 2)Went to concierge desk at night to ask a question. The guy didn't seem interested to serve and then... More 

Helpful?
Thank We are A
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear We are A, Thank you for staying with us, and I appreciate the feedback on the hotel. First please let me offer my apologies that you were treated with an undesirable level of service. The problems you mentioned with unpleasant odor and inconsistent standard service have been addressed to the respective department for better improvements. I do appreciate all... More 

Labuan, Malaysia
1 review
4 of 5 stars Reviewed January 15, 2015

The services at the reception while check in & out was good and fast, and the breakfast was great, with variety of choices (chinese, indian, malay & western). Room was clean and big for me alone. Wifi free in room but the connection not so good. Location was not so good for me.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle Fui Li... S
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Michelle Fui Li, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted to hear you enjoyed the room and breakfast served in our signature restaurant -Makan Kitchen. We are continuing to work with the team to improve all areas of service, and I have taken note of the feedback on the... More 

Kuching, Malaysia
1 review
5 of 5 stars Reviewed January 14, 2015

I love the Spacious and cozy Lobby. Room rate is worth every dollar for value traveller. Staff are very friendly and good service. In house Food can slightly improved, however presentation is well done. We received Cookies, fruits & chocolate. I will surely be back again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joonhin L
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Joonhin L, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our hotel lobby to your liking. We are continuing to work with the team to improve all areas of service, and I take note of the feedback on... More 

Europe
Level Contributor
65 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 14, 2015

You need to know some tricks to get there easily (except taking taxi), the Ampang Park train station is not difficult, but next steps are as follows, leaving the station there are signs which you supposed to follow: go right. When you are up (escalators) cross a small street and enter Ampang Park shopping mall (or whatever it is called,... More 

Helpful?
Thank AhogZ
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear AhogZ, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you enjoyed the location, our room and Executive Lounge facilities. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you back to DoubleTree by Hilton soon! Regards Ian Barrow, General Manager. More 

1 review
5 of 5 stars Reviewed January 13, 2015

Executive living. Friendly helpful staff. Central to Petronas Towers, Bird Park, Shopping etc. Good breakfast and dinner. Excellent facilities. Conference rooms. Gym. Swimming. Internet in room. BBC and CNN . Also a great place for families. What more can you ask?

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank malcolms432
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear malcolm432, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location & hotel facilities to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able to welcome you back... More 

Auckland Region, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 12, 2015 via mobile

Staying as part of a deal through Expedia we were lucky enough to afford to stay at the doubletree. We were blown away with the hospitality, the immaculate condition of our room as the rest of the hotel and the great location. We found the hotel had the best food around KL as well and did not disappoint.

Helpful?
Thank jvidal123
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear jvidal123, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location and hotel facilities to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you back to DoubleTree... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

This is one of the best hotels in KL at the moment. Apart from the ideal location there is also an amazing variety of food to choose from with many more restaurants on the lower levels! Since I have already tried Makan Kitchen (The best Mys buffet in KL!) decided to try one of the others instead. Couldn't make my... More 

Helpful?
2 Thank JPasricha
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear JPasricha, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service especially how Britt looked after you. Certainly I will pass on your message to Britt Mos and congratulate her for the great hospitality. Nevertheless, I am happy that you found our signature... More 

Tilba Tilba, Australia
Level Contributor
103 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed January 11, 2015

We stayed at the Double Tree KL to break up our flights on the way to and from China, and couldn't be more happy with the DoubleTree KL. Even after staying in some top hotel properties in China, it was a great feeling to be back in the DoubleTree KL, and in a more international and experienced service environment again!... More 

Helpful?
1 Thank BMOL
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear BMOL, Thank you for staying with us again, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location, property facilities and our signature restaurant - Makan Kitchen to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be... More 

Chester, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 11, 2015

The DoubleTree is well located in/adjacent to the Intermark Centre. It is a typical DoubleTree with a great Executive Lounge on the top floor. We upgraded to a suite which was good though had limited views to the rear of the hotel. The lounge served a good lounge breakfast and drinks/snacks every evening. The hotel is connected to the Ampang... More 

Helpful?
1 Thank Omeister
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Omeister, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. The problem you mentioned with drainage issue have been addressed to the senior management team. I apologize for the shortfall in our service and I do... More 

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