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DoubleTree by Hilton Kuala Lumpur

Certificate of Excellence
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348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
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DoubleTree by Hilton Kuala Lumpur
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DoubleTree by Hilton Kuala Lumpur
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1,859 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Kuala Lumpur
See the most recent reviews
Kuala Lumpur, Malaysia
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 30, 2014

Our Solemnisation was on 1st of May 2014. The ceremony was held at Wilayah Mosque. We decided to take the executive suites for 5 days, as the reception will be held that weekend as well. The room we took was really spacious and the service was great. To add to that it was my 31st birthday and Hilton was kind... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Shah B, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our suite and pillow menu to your liking. I am happy to know how the team made your stay a memorable one with the little touch on your... More 

Faridabad, India
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 30, 2014

We hv visited kualalumpur from 18th of June to 20 th of June. We were booked in Hotel Double Tree Hilton by our travel agent. We reached the hotel from the airport at 11 AM. We were told that the rooms were not ready as checkin time was 3 P.M. We requested the guy sitting at the reception for an... More 

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear dkgupta48, Thank you for staying with us, and I appreciate the feedback on the hotel. First please let me offer my apologies that your arrival experience was disappointing. I have noted your comment that you were treated with an undesirable level of service. This is not typical of our hotel culture and staff, and we do appreciate all feedback... More 

Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 30, 2014

My wife booked this hotel for five days as a birthday surprise for me on my 50th. On arrival we were greeted with friendly helpful staff who could not do enough for us and we were given the chocolate cookies which were really nice. The room we were shown to first was lovely but was a smoking room and we... More 

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Neil H, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you both had taste our warm & caring service and how the team looked after you throughout the stay - especially the surprised birthday celebration, where the little things mean everything. We are very proud of the team in... More 

Kuala Lumpur, Malaysia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 29, 2014

I have been here last year, so i decided to come back again for my weekend.i love the room design which is modern design. The bed is very comfortable. The best part is their breakfast, from traditional Malaysian food to western, all is great with a lot of choice!!

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear AliceSandah, Thank you for staying with us again, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our room, bed and breakfast served in Makan Kitchen to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be... More 

Hong Kong, China
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 28, 2014

we live in doubletree KL for one night last week, we greated by a hot chocolate cookie when check-in. we booked a double room which is really spacious and clean. the staff are nice and helpful, wifi access without problem. we ate the breakfast in the next morning which is great too, many business people living there. for the hotel... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear kimatty, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our breakfast served in Makan Kitchen to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able to welcome you... More 

Ashburton
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 28, 2014

We stayed here in May for 5 nights. During check-in, they discovered I am still a HHILTON member, and so we got a lucky draw. The prize was a jar of cookies from the lobby shop. Plus the receptionist gave us each a cookie for snacking. The location is in Jalan Ampang, which is near KLCC. I believe KLCC is... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Nick_CE, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location & property facilities to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able to welcome you back... More 

delhi
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 27, 2014

A hotel where I was given my bill in a different name. Not withstanding that they had taken my passport for verification and my credit card to cover the incidentals along with of course the booking which was on my name. I still have a cash voucher that was issues in the name of a person from Sweden ( and... More 

Was this review helpful? Yes 4
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear veena41, Thank you for staying with us, and I appreciate the feedback on the hotel. I do wish to apologize for the disappointing experience upon check-out and I thank you for the details of your concerns as this allows me the opportunity to review the concerns with the team, and we will ensure that we work with the team... More 

1 review
5 of 5 stars Reviewed June 27, 2014

Double Tree by Hilton Is the best hotel in this region. I stayed here for three days and just loved the place. The staff is very friendly and co-operates with u at all points if time. And a special thanks to front officer Ms. Nita for making this trip so comfortable and worth staying. Indeed a perfect hotel to stay.... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Divanshu, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service especially by Nita and you found our hotel cleanliness to your liking. Certainly I will pass on your message to the team. I trust you also enjoyed our famous DoubleTree cookie, and... More 

Tumby Bay, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 27, 2014

nice place to stay for a 2 day stop over not far from the sentential towers an a few big shopping malls there is all so shopping and a food court in the hotel the pizzas at the pool bar are very good friendly staff

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear steelseaz, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you back to DoubleTree by Hilton soon!... More 

Abu Dhabi, United Arab Emirates
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 26, 2014

I enjoyed a couple of days in this hotel, and once back to Kuala Lumpur, I will try to come back here. Highly recomendable breakfast at Maka Kitchen, lots of different and tasty flavours. Rooms very confortable both for tourism and business.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear jbotma, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our breakfast served in Makan Kitchen to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you back to... More 

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