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DoubleTree by Hilton Kuala Lumpur

Certificate of Excellence
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348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
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DoubleTree by Hilton Kuala Lumpur
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DoubleTree by Hilton Kuala Lumpur
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1,727 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Kuala Lumpur
See the most recent reviews
Miri, Malaysia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really love their breakfast buffet, many kinds of food and desserts to satisfy your taste bud. Must try! The staffs are friendly and greeting with smile. Feel comfortable and happy during my stay. However, its location is not strategic enough to the malls (KLCC,Pavilioin,etc..). And there is no monorail nearby, but taxi service available at the lobby (mostly pricey,not... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear misschai, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our signature restaurant - Makan Kitchen daily breakfast to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you... More 

Auckland, New Zealand
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent two nights in this centrally located hotel. Located in the Glden Triangle, close to KLCC shopping centre. Large, clean, well appointed rooms. Lovely touch with a lovely warm cookie on checking in. Staff very helpful. Shopping centre on lobby level, lovely pool. Great location to excess any location in KL central, Royal Selangor Golf Club etc.

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Dolly D, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location & hotel facilities to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able to welcome you... More 

Contributor
19 reviews 19 reviews
4 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed there for a week last year in September. The hotel has a very good location in the Intermark Building (less than 5 mins walk to subway station and 1 stop to KLCC) with loads of restaurants in the Intermark building and very close at the opposite side. You can even take a walk to KLCC if you love... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear zoha r, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location & property facilities to your liking. I trust you also enjoyed our signature restaurant- Makan Kitchen breakfast spread and I hope to be able to welcome... More 

Esher
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Very well located in the KLCC, this is a mix of mixed office style, with shopping lobby that does not feel just a hotel. The rooms are the usual atandard. We had dinner in the poolside Italian theme restaurant. Large noisy mobile air-con units were next to the tables, ore intrusive than the children in the pool. Getting a bottle... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear John D, Thank you for staying with us, and I really appreciate you highlights the feedback on the hotel. I am very concerned to learn about your disappointment with regards to the service shortfall in Tosca. Please allow me another day to review with my team the feedback to understand the situation better. I apologize in the slight delay,... More 

sing jia pore
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed a week here. Room was clean and spacious. Staff were prompt to assist, courteous and generally very helpful. Not very far from the popular places like KLCC, Pavilion, Bukit Bintang with just a short cab ride away. More often than not, a line of "Blue" cabs line the main driveway and the crew will get you into one without... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear whereverimayroam, Thank you for staying with us and I appreciate your feedback on the hotel. I am sorry to learn your disappointment with the poor Internet connection quality and the inefficient process via CARELINE service. I understand the importance of Internet connection for all hotel guests, and we are working hard with the team for improvement although it may... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here at the end of March 2014 for week in an executive room. Had no problem with checking in. The service was consistently very good throughout. This five star hotel is tastefully decorated and the rooms are clean and spacious. I was on the 27th floor and had amazing view of the CBD including the twin towers from the... More 

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Andrew R, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location & property facilities to your liking. I trust you also enjoyed our signature restaurant- Makan Kitchen daily breakfast and our famous DoubleTree cookie at check-in. I... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband booked us in this hotel for one night to celebrate mine and my daughter's birthday. We were pleasantly surprised when we entered our room. The staff took the trouble to decorate the room with balloons and surprised us with chocolates and a cake and even sang us a birthday song in our room. All the staff at the... More 

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Agnes C, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and how the team WOW your daughter and your good self birthdays celebration with a memorable one. I really appreciate your comments about the thoughtfulness of the Executive Lounge staff, as... More 

Hong Kong
1 review
4 of 5 stars Reviewed 4 weeks ago

Cleaning, Good staff, Good services with reasonable price. Amazing with the free shuttle bus services. Convenience with high quality supermarket and different range of food court in the basement. Near underground railway station and only 15 minutes’ walk to twins tower.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Sui Ha T, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location & property facilities to your liking. I trust you both also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able to... More 

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

It was a short weekend stay but a relaxing one. Being a business hotel, during the weekends there is probably less occupancy. Our check in process was smooth and pleasant. The welcoming cookie was indeed a great idea. Room was simple but adequate with all the required necessities and a comfortable bed. Air con might be a little to control... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear NKeong, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you both had taste our warm & caring service and I trust you also enjoyed our famous DoubleTree cookie at check-in. I hope to be able to welcome you back to DoubleTree by Hilton soon! Regards Ian Barrow, General Manager. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I don't often leave tripadvisor reviews but I REALLY loved the Doubletree KL. I stayed there twice in March. On arriving back to the Doubletree quite late on 25 March I was checked in by Aaron on the front desk. I must have looked somewhat frazzled after a long day and flight as he very kindly offered me some tea... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Victoria W, Thank you for staying with us again, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location, Executive Lounge & property facilities to your liking. I am also happy to learn how Aaron and the Executive Lounge team looked after you. They... More 

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