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DoubleTree by Hilton Kuala Lumpur

Certificate of Excellence
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348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
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DoubleTree by Hilton Kuala Lumpur
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1,767 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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There are newer reviews for DoubleTree by Hilton Kuala Lumpur
See the most recent reviews
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 11, 2012

Stayed here for 2 nights in KL before heading over to some fun in the sun in Langkawi. The hotel looks great and the free Cookie at check in was a nice touch. The rooms look new and are well laid out. Although that it claims to be in a central location it seems like it is a little bit... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Bed-lessBirthday, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you enjoyed the stay especially our Sweetdream room and our famous DoubleTree chocolate cookie. I hope we will have the opportunity to welcome you both back to DoubleTree by Hilton soon! Regards Ian Barrow,... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed October 11, 2012

I stayed at this hotel for 2 nights stay. We were given a special rate as a client of Hilton Premium Club member.Our first impression WOW, the lobby was crowded with people check in and check out and luggage was everywhere. There were only 3 staff at the reception counter, so we had to wait for check in process. After... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear jennykoh, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, our Sweetdream room, and rain shower. I am happy to hear how the Executive Lounge team looked after you & your partner. We are very proud of... More 

Houston, Texas
Top Contributor
92 reviews 92 reviews
29 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 10, 2012

Having stayed at many Hiltons over the years I know it can be a very different experience depending on which Hilton it is. Not having my hopes up I can honestly say that I would go back here again. Very clean, excellent service and a 10 minute walk from the Towers, although you will be soaked when you arrive.

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Aberdane, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, our Sweetdream room and hotel services. I trust you also enjoyed our famous DoubleTree chocolate cookie and I hope we will have the opportunity to welcome you... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 10, 2012

I stayed here with my partner for a short 3 days trip to attend a friend's wedding. I booked the room through agoda and stated several special requests. There was an option to select for coach transfer service from airport to hotel which I have selected. Waited at airport for 10 mins, didn't see anyone from hotel to pick us... More 

Was this review helpful? Yes 1
New York City, New York
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 9, 2012

The Double Tree hotel in Kuala Lumpur was a very welcome surprise. Double Tree hotels back home are known to be inferior to their 5-star Hilton counterparts. The Double Tree Kuala Lumpur lived up to and exceeded the expectations of a normal 5-star hotel for an absolutely reasonable price. The hotel is located in city center next to the twin... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Shremz, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you and your family enjoyed the stay especially the location, our Sweetdream room and hotel facilities. I am happy to hear how the team looked after you & your family. We are very proud... More 

Manila, Philippines
Contributor
19 reviews 19 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 8, 2012

I stayed here on a 4 day business trip and really enjoyed this hotel. The room was really bright and spacious, and the breakfast buffet was consistently good during the four days. The only downside was its location as we had to take a cab to reach the main areas in KL. I'd recommend this hotel though!

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Gabriel G, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you enjoyed the stay especially our Sweetdream room and breakfast quality. I noted your comment about the accessibility to the hotel, please be informed there were some directions to connect you to hotel... More 

Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 8, 2012

We spent 6 nights here in October 2012 in a king bed executive room. We had opted-in to recieve an upgrade over a standard room for a discounted rate should one be available. The room was located on the 33rd floor (2nd from the top) and included breakfast, and access to the executive lounge on the top (34th) floor. The... More 

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Weary_Traveller888, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, our Sweetdream room and Executive Lounge facilities. I trust you also enjoyed our famous DoubleTree chocolate cookie and I hope we will have the opportunity to welcome... More 

1 review
5 of 5 stars Reviewed October 7, 2012

I'm extremely satisfied with double tree KL. The staffs were so nice, friendly, helpful. The room was clean as well. The cookies tasted good! The location isn't so bad. 10 minutes to KLCC but be careful of the traffic. Love double tree KL :)

Was this review helpful? Yes
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear PriscaRumokoy, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location, our Sweetdream room and hotel staff helpfulness and friendliness. I trust you also enjoyed our famous DoubleTree chocolate cookie and I hope we will have the opportunity... More 

Jakarta, Indonesia
Contributor
17 reviews 17 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 5, 2012

The hotel is pretty new and well located on Ampang street. The room is very modern and spacious enough. Lobby is huge and located on 2nd floor. The hotel offers free shuttle to Twin towers, bukit bintang, etc, make sure you check for its schedules. or other wise you can walk there around 15 mins. Undergound the hotel there is... More 

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear ipOi, Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel. I am delighted to hear you enjoyed the stay especially the location and our Sweetdream room. I trust you also enjoyed our famous DoubleTree chocolate cookie and I hope we will have the opportunity to welcome you back to... More 

Hong Kong, China
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 4, 2012

We stayed on 29 Sep - 3 Oct in DoubleTree in KL. I don't think it is as good as other comment because of few reasons. 1) we booked through their hotel directly and mentioned that we would stay during our 1st wedding anniversary to see if they would have any special arrangments for us. When we arrived, nothing happened.... More 

Was this review helpful? Yes 2
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear WY_KWAN, First please let me offer my apologies that your stay experience was not a pleasant one. We do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests. I understand your disappointment with the hotel, and I would like to be able to make it right.... More 

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