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DoubleTree by Hilton Kuala Lumpur

Certificate of Excellence
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348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
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DoubleTree by Hilton Kuala Lumpur
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DoubleTree by Hilton Kuala Lumpur
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1,725 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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1 review
4 of 5 stars Reviewed today NEW

Currently staying here for business and its been two weeks so far, First the positives 1. Checking in was a breeze and in less than 5 mins 2.The exec rooms are of good size,clean and well maintained. 3.Although lacking in selection the executive lounge is well adequate and with great views of the skyline. 4.Service was always prompt and friendly... More 

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Contributor
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was here for 10 days on official work. The hotel is in a good business area of KL, with the metro station just a 2 minute walk away. The rooms are decently big and amenities are adequate. The wi fi kept dropping a lot so that was an irritation. Makan Kitchen had bland Indian food, which was the only... More 

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Woombye, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Staff were very friendly and help full room was spacious,clean and quiet, breakfast was very good. Shuttle service is excellent. Hotel in great location, close to shopping and good restaurants. Would stay again.

Review collected in partnership with DoubleTree by Hilton

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Bury St. Edmunds, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Staff were very polite and helpful. Bags lost at airport but turned up the next day and brought to our room to our relief. The reviews on trip advisor were very helpful. Worth having a go at bartering for the taxi price but we found the red taxis to be the best. We found one taxi driver "Boy" who... More 

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DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear The4ofUs2015, Greetings from DoubleTree by Hilton Kuala Lumpur. Thank you for staying with us, and I appreciate the feedback on the hotel, especially on Tosca and our award-winning Makan Kitchen, touted for its true Malaysian dishes and dining experiences. Kuala Lumpur is indeed a vibrant city, filled with colours and cultures and I am very delighted to hear you... More 

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel in March for a couple of days in order to assess its viability for a future event. The service was impeccable (as usual from a Hilton Doubletree) and the hotel itself lovely. The hotel is located inside a mall (not the greatest mall, only around 5 shops, but a few restaurants and a huge grocery... More 

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Tanya D, Greetings from DoubleTree by Hilton Kuala Lumpur. Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had various touch-point experiences of our warm and caring service through our team members. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome... More 

madurai
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Close to ampang park train station . Few mins from KLCC . Walking distance to Indian / Malaysian food . 2 mins to KFC . Large rooms . Views from the rooms lead to nearby high rise offices only . The bottom 3 floors have a shopping mall and upper floors are the guest rooms .

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DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear anandsolai, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location & property facilities to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able to welcome you back... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I was at Double Tree for a business trip, my family came along so work thru late night and encounter internet issues. I was quite frustrated as I need to present a paper the next day and amazingly the hotel fixed the problem at odd hours. Looking for an almost flawless stay...double tree HIlton is a perfect place for business... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Jarena Bagam H, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service. I am sorry for the frustration you had felt for the Internet issue. Nevertheless, I am happy to learn how the team make-it-right for you, as your satisfaction is very... More 

Klang, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Had a 2 nights stay at the 27th floor of the property. Pretty good overall but disappointed on 2 issues; 1- The Wi-Fi was non existent even though was told that it was up and about.Made a complain to the care line and was told that I will be put through to the technical people...but line got cut off. No... More 

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DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear zwnrin, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted to hear you enjoyed your family break with us. The challenges you mentioned with lack of follow up on the Wi-Fi issue and bathroom amenities have been addressed to the team and I apologize for the shortfall in our service. We... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I thoroughly enjoy my stay here at Doubletree by Hilton KL, the service is just exceptional. The front desk agent "Intan" was very friendly, helpful and very polite on welcoming us to the hotel. In addition, it was wonderdul feeling & also would like to say thank you very much to Ms. Nor Sahara Ahmad for her thoughtful on giving... More 

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DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Azhar Rasyad, Thank you for staying with us, and I appreciate your positive feedback on the hotel. I am delighted that you had taste our warm & caring service and how Intan and Sahara took care of you. They are great and passionate in service excellence and are definitely an asset to the team. I will also certainly pass... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have visited on April 11 until April 21, This is my 8th visit to KL and every time I chose this 5 stars hotel because its the best area for me in KL ... And fantastic staff . the hotel more than wonderful, services more than a good reception staff and respect very well and they provide all the... More 

Was this review helpful? Yes 2
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Safaa M, Thank you for staying with us again, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and how Kim looked after you. She is great in guest service and an asset to the team. I will certainly pass on your message to the team and I... More 

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