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DoubleTree by Hilton Kuala Lumpur

Certificate of Excellence
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348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
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DoubleTree by Hilton Kuala Lumpur
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1,923 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (1923)
  • Mar-May only
    (495)
  • Jun-Aug only
    (549)
  • Sep-Nov only
    (419)
  • Dec-Feb only
    (460)
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Maroochydore, Australia
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed today NEW

Good clean hotel, good communication before we arrived on any extras we would like to make stay pleasant, we were upgraded to executive suite which was a large room & added extra of using executive floor for breakfast, cocktails. There is good choices for eating in building, free shuttle to popular areas, which is handy as hotel bit out of... More 

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Hove, Belgium
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Second stay and this time in a executive suite. The room was spacious and ok. However the included executive room facilities located on the highest floor were rather basic. Makan kitchen was top. The same applies to the Italian restaurant next to the pool.

Was this review helpful? Yes 1
5 of 5 stars Reviewed 3 days ago NEW

The hotel is conveniently located at the heart of KL - it's rather pricey, but the service and quality is very good. The dinner buffet at Makan Kitchen Restaurant is Excellent, and definitely value for money if you want to have a taste of delicious local Malaysian fare.

Review collected in partnership with DoubleTree by Hilton

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Kolkata (Calcutta), India
1 review
5 of 5 stars Reviewed 3 days ago NEW

They made my 20th birthday a memorable one. I had gone for the city tour . As soon as i entered my room after coming back to the hotel i found the room decorated with balloons. A strawberry cake was kept on the table with a greeting card kept beside it . I was thoroughly amazed with their gesture. The... More 

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Kuching, Malaysia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Comfortable bed with wonderful fluffy feather pillow that put you to sleep in an instead. Wonderful smell of the coffee with great selection of verities in the morning. Delicious Chocolate Cookies when you checked in! (Still thinking of that cookies sometime). The only improvement will be the lift. The wait time to catch a lift to go up or down... More 

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Petaling Jaya, Malaysia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Positives: The big plus is the hotel staff. Personnel at front desk and executive lounge were efficient, warm and friendly in their attitude. Room was clean and comfortable. Breakfast at Makan restaurant still maintained Chinese, Western, Malay and Indian counters so it did cater to all. Loved their teh tarik which is only available after 8am. Executive lounge had an... More 

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Kuching, Malaysia
Level Contributor
86 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 3rd time here in 9 months, and we honestly think it has got even better each time. We really enjoyed our 6-night stay - the service and hospitality were excellent throughout our stay, the whole property is spotlessly clean, and our room was very comfortable. The food was good too! The location suits us well, close to... More 

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Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Went for a short getaway with a couple of friends. Rooms were nice and staff were friendly - so basically the hotel did all that they could. However, the location and amenities were not as fun and convenient for a leisure trip, and price-wise it was not particularly attractive either. They are very earnest about giving you a warm cookie,... More 

Review collected in partnership with DoubleTree by Hilton

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DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear alexjslee, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted to hear you enjoyed the room and our famous DoubleTree cookie at check-in. We are very committed to guest satisfaction, and the direct guest feedback is an important tool for our evaluation of our success. We will be continuing to work... More 

Singapore
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I felt that i made a right choice in choosing this hotel as soon as i stepped into the lobby. Concierge & staff were friendly although check-in staff can be a little warmer & more attentive (they were preoccupied with other issues that I felt invisible as they were only looking at me from the corner of their eye as... More 

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DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Liza B, Thank you for choosing DoubleTree by Hilton Kuala Lumpur, and I appreciate the feedback on the hotel. I am delighted that you enjoyed the stay especially our location, property facilities as well as our salt water pool. I apologize for the shortfall in our service upon check-in, and please rest assured we will address your concern to... More 

Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I redeemed my Hhonours' points for a 3-night stay and was thoroughly amazed by the quality, service standards and accessibility. Can't fault the staff members, both at the front desk and lounge - they really know what they're doing and are passionate about their jobs! We had our regular favourite hotels in this city that we knew pretty well, but... More 

Was this review helpful? Yes 1
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Geneomz, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you both had taste our warm & caring service and you found our hotel to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you back to DoubleTree by Hilton... More 

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