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All 254 Kuala Lumpur hotels

StarPoints Hotel Kuala Lumpur

3.0 of 5 Hotel   |   149, Jalan Masjid, Kuala Lumpur 50100, Malaysia
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StarPoints Hotel Kuala Lumpur
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Ranked #84 of 254 hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed 4 weeks ago
Myca V Manila, Philippines
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136 people have reviewed this hotel

Traveler rating
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    54
    37
    14
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Manila, Philippines
Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here early last year with 2 other friends. It was recommended by a Travel Agency in Manila and the value was surprisingly pretty cheap given its location. For its value, it is a decent budget hotel. We were concerned about the location for reasons that it was our first time in KL and that the area can get pretty... More

Was this review helpful? Yes 1
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, At first please accept our humble appreciation to your genorosity in review us..Thanks for remembering us even after 1 year from stay.. Thanks for encouraging us with good comments. I would suggest you to visit one more time, as we have made lot of improvements in service standard since last year..for instance entire hotel is now WIFI... More

Noosa, Australia
Contributor
17 reviews 17 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 13, 2014

This is my second stay at the StarPoints. I came back because it is a friendly, clean, new hotel, for a reasonable price, in a location I like. Next time in KL I shall stay here. The rooftop restaurant is a pleasant place for breakfast.

Was this review helpful? Yes
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for motivating comments, we appreciate your repeated patronazing of our hotel. We promise keep up our service level and keep pampering you to stay with us, every time you visit KL.. Kindly refer us to your friends and family visiting KL.. see you again More

Penang Island, Malaysia
Contributor
19 reviews 19 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 22, 2014

Front office staff are friendly and really helpful. Hotel location is around 10 minutes away from Masjid Jamek LRT station and very malay and indian food stall scattered around the vicinity which is convenient. Room cleanness overall acceptable but lack of amenities like bath map and shower cap which i think it should has. As i traveled by car, the... More

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JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for staying & glad with your comments. You inspired us to serve better. Be assured, we will keep our service standards & hotel maintenance to your level of expectation & try always to exceed! Please note that hotel has 5+2 cars parking right in front of hotel, where you can alight your luggage, check in and... More

Vasai
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2014

When u enter in to Malaysia from India,u feel like home away from home,in Malaysia which is very clean,disciplined and beautiful Star point hotel is very good place to stay,buzzing with activities Star attractions nearby this hotel only Staff was very lovely n smiley We met smiley staff from hoshiarpur,Punjab Room was labelled as superior but too small,we couldn't keep... More

Was this review helpful? Yes 2
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, Thanks for Great review and motivating us.. I Guess you would have stayed in smallest room among supeior or more family members, otherwise our superior room size (average) being 220 to 250 Sqf, we have most spacious rooms in our category of hotels (3star) & best in our area! Please try our Deluxe room, if you love... More

Amsterdam
Contributor
12 reviews 12 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 2, 2014

Stayed here on 29th and 30th of December 2013. Goodthings: Front office staff were good and helpful. Room AC was good. Very close to Saravana Bhavan Restaurant and Tamil movies cinema hall. Very close to all shopping are including Hanifa and Sogo. A variety of good breakfast serving Dosa Sambar Coconut chutney or Omlettee in additionl to the continental stuff... More

Was this review helpful? Yes 2
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for staying with us and valuable time in reviewing us Thanks for liking Fo & services and we are sorry for inconvenience in few areas. We have noted & implemented needful improvements in areas highlighted Be assure of improved service from you next visit..Please keep patronazing us regards More

Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 8, 2013

This is the first hotel I have stayed in Malaysia. Pros:- Location is good. Staff is very helpful n cooperative. Rooms are clean n tidy. Cons:- Drainage system in the wash basin not good. It was clogging every-time I used it. Overall, a nice place to stay as it is in the heart of Kuala Lumpur.

Was this review helpful? Yes 2
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, Thanks for staying with us and liking our room, location, staff..We apologize for inconvenience with wash basin..being hotel just opened in 2010, we rarely have maintenance issues, neverthless we look into clogging complaint & assure to fix it.. Keep stayin with us everytime you visit KL and please refer us to your friends & circle.. Thanks once... More

Johor Bahru, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 1, 2013 via mobile

Im still in the hotel as I write this review. Booked for 3 nights stay. Currently stayed for 1 night. Might plan to change for another hotel if I can get a refund. My experience is such: 1. Arrived late at hotel around 10pm. Hotel still has car park available. 2. The staff were friendly, seeing that I have many... More

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JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for your time & review. We appreciate your feed back & promise to improve on areas with objection & thankful for good comments on our staff effort.. I guess you have written this review before we met..just clarifying for our future guests info..You have booked Superior & requested for upgrade to Deluxe on day 1 &... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

Downside: Notified the hotel 2 months ahead to request for an extra beds to 2 rooms booked each as 3 guests will be staying in each room. Also requested for the 2 rooms to be allotted close to each other. If all could not be fulfilled at least the hotel should have the courtesy to inform the guest an advance.... More

Was this review helpful? Yes
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for recent stay and good comments about location & hotel, you are truly encouraging. We are very sorry for inconvenience on rooms location & requests not being arranged, unfortunately hotel running high on occupancy due to ongoing holidays & sometimes, requested rooms might not be available for that particular date.. Regarding request not being answered, I... More

Singapore, Singapore
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 15, 2013

We stayed for 2 nights in the hearts of Masjid India. Place was vibrant and streets are busy. Place is flooded with shops selling silks. Area was good for those who intend to shop for silks. We checked in late and was given 2 rooms on a high floor at level 13. Managed to get a room side by side.... More

Was this review helpful? Yes
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for your time in reviewing us and appreciating our staff's committment We are Sorry for inconvenience faced while recent stay. In fact hotel has only 1 connecting room in Deluxe room type, which was allotted to you, as we have noticed from booking you are family guest booked two rooms. This room styling itself made to... More

Perth, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 14, 2013

Very happy with our stay and really recommend this hotel. We arrived at Midnight, after catching the KLIA Express to Sentral, then a taxi (16rm) to the hotel. We booked the Early Bird Deluxe room and requested an extra bed. Upon arrival there was no knowledge of the extra bed, although I had emailed the hotel direct a few days... More

Was this review helpful? Yes
JAGANNADHA SAST... K, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks for good review, its pleasure serving you.. Please refer us to your friends & family, continue to patronaze us.. regards More

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Additional Information about StarPoints Hotel Kuala Lumpur

Address: 149, Jalan Masjid, Kuala Lumpur 50100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #84 of 254 hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — StarPoints Hotel Kuala Lumpur 3*
Official Description (provided by the hotel):
StarPoints Hotel in Kuala Lumpur, Malaysia. Reserve now and get instant confirmation online. ... more   less 
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