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StarPoints Hotel Kuala Lumpur

149, Jalan Masjid, Kuala Lumpur 50100, Malaysia
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StarPoints Hotel Kuala Lumpur
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190 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madurai, India
1 review
5 of 5 stars Reviewed 1 week ago NEW

I love the hospitality of the hotel,particularly i want to say my thanks to Mr,shastri (FOM), One who take care our group very nice.The hotel located in the little india, its best for shopping aswell as you can find lot of south indian and indian restaurant closeby.its value for money. Morning breakfast you can get dosa/puri.safety and the comfort of... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I booked this hotel based on reviews. My experience has been very bad. Staffs including the manager (Shastri) are rude, arrogant and not all customer centric. The breakfast is horrible. No one picks up the phone if you dial any number. The overall experience is aweful. Nothing is complimentary here.

Was this review helpful? Yes 5
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest Thanks for staying with us and valuable time to review us. We would have appreciated if you would have added facts, as our future guests are mis leaded.. You are mainly upset due to staff denied early check in, free of charge and request to avail last day complimentary b/fast on arrival date! Your friends choose to... More 

Travelers are raving about these Kuala Lumpur hotels

New Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

we stay only for 2 day with my family of 3 but the rooms are very small and dingy no place for kids to roam and bathrooms are also very small ,staff is good , no swimming pool & gym this place is meant only for bussiness peoples

Was this review helpful? Yes 1
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for staying with us and feed back..We would like to remind you that our basic room type Superior with size 20-25 Sqm is spacious for 3 star category..i guess you have grown up kids or slightly large family, whom we usually suggest Deluxe room, sized 25-30 Sqm, which usually guests with stay arrangements via TA misses... More 

Surat
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located in the Indian area of Kuala lumpur, this one was a nice business hotel. The reception area is a bit small but the rooms are quite spacious & the air condition was working quite well. Even room service was quite quick. You have lots of Indian restaurants around. People who are visiting KL for business purpose or just sightseeing,... More 

Was this review helpful? Yes
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear esteemed guest, Thanks for simple, yet clear comment..thanks for encouraging us team with your good words..we are so warmed and will ensure to keep up the standard, to exceed your expectations, even for future visits help us to reach your circle of family n friends, recommend them regards More 

1 review
5 of 5 stars Reviewed May 26, 2015

We stay for 10 days. It was excellent experience. Next month we are again coming to Malaysia. 100% we will prefer Star points hotel. No need to look any other hotel. Good service and clean atmosphere. Mudassir Mumtaz

Was this review helpful? Yes
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks for staying and liking services, your assurance to return gives us encouragement and we felt humbled.. be assured of best services, each time you visit us see you again soon.. regards More 

Jeddah, Saudi Arabia
Level Contributor
131 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 20, 2015

Oh my god my words cant be enough for this hotel. It was great in value, location & housekeeping. The rooms was nice but they should put a new tvs. under the hotel there are alot of shops and resturants. This is the most important thing in the hotel.

Was this review helpful? Yes 2
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, We felt enthralled with motivation by your review, thanks for being so nice to us. As our tag line says " No rooms, Only Homes" we practice service to always exceed our guest expectations We are glad and wish to see you back soon regards More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2015

Really, their service is amazing. Called house keeping and asked for a toilet roll, and I got a "ok madam, I'll send it to you now" - about a minute later my toilet roll arrived. Friendly staff on the whole; am especially thankful to the security personnel who escorted me to and from the car park. Bathroom in room was... More 

Was this review helpful? Yes 1
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest we thank you and humbled with your encouraging comments, we assure to maintain best standard and be committed to exceed your expectations please refer us to your friends regards More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2015

I stayed here for 2 days and 2 nights. The hotel was nicely maintained and service was really good. Would definitely recommend this place to anyone. Also its located in the Indian area in KL so there are many Indian Vegetarian restaurants all around it like Sangeetha, Sharavana Bhavan etc. Plus lot of good shopping options nearby.

Was this review helpful? Yes 1
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for staying with us and your review lifted our spirits..thanks for liking our hotel & services keep visiting us regards More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 8, 2015

Hotel is in Jalan Masjid India. Near to all shopping centres, sight seeing places such as petronas twin tower, menara tower, bukit bintang. Sogo is walking distance. Hotel is above Haniffa shopping centre. Many restaurants available near to the hotel. Also street foods available. Room is ok but carpet has stains and the smell of the carpet occupies the room.... More 

Was this review helpful? Yes
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for encouraging comments & liking our services. keep visiting us and refer among your circle assure you of best service always Best regards General Manager More 

Prague, Czech Republic
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed April 25, 2015 via mobile

I stayed here 3 nights which was enough to visit must-see places in KL. First some positives: 1. good position - walking distance to Petronas towers&Suria (cca 2km), China town, Menara Tower, Merdeka square. Train stations cca 300-500m. 2.polite and friendly staff. Unfortunately also some negatives: 1. Very noisy street below during whole night including some drilling work at 3am... More 

Was this review helpful? Yes 1
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest Thanks for stay and time given to review us. Let me apologize for inconvenience faced by you Please take note, hotel never carry maintainance during nights, especially early hours..we assume, it could be neibouring buildings if any disturbance experienced Hotel has Wide range of b/fast, including bread station, alternative day live egg station, frest fruit cuts, cereals,... More 

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