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StarPoints Hotel Kuala Lumpur

149, Jalan Masjid, Kuala Lumpur 50100, Malaysia
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1 room 1 guest
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197 Reviews from our TripAdvisor Community

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Traveler rating
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    84
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (197)
  • Mar-May only
    (47)
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    (70)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (41)
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2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Stayed there for 2 days 10-12th August on Vacation with friends. Honestly clean rooms,good staff nothing to put my finger on. The breakfast was also good keeping in mind it had indian food which we loved. Great locations lots of restaurants shops nearby Also about a 20-25 minute walk to Twin towers which isnt that bad. Overall a good stay,value... More 

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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

PRO'S: 1.Rooms are spacious. 2.Strategic location. 3.Price is good. CON'S: 1.Rooms are not soundproof. 2.Television is from the 60's, needs upgrade. 3.Front office needs to be more courteous. Smile more.

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India
1 review
4 of 5 stars Reviewed 3 weeks ago

Best Hotel with free Wi- fi. Excellent staff . Nothing was a problem and the hotel was very well maintained. Cant find any fault with any staff; especially the front desk staff who guided us very well. We had to leave early to catch our flight so they even organised Transport for us. keep up the good job. Thanks for... More 

Was this review helpful? Yes 1
Kuching
Level Contributor
109 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 28, 2015

stayed at this hotel multiple times, with not much complaints most of the time. good room, although the TV maybe outdated and small, no funky smell whatsoever. the staffs are generally good. however, this time a bit disappointed during check out. requested to extend slightly check out till 12.30 pm and was granted one night before. during the check out... More 

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Kuching, Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 28, 2015

Comfortable rooms and friendly staffs. Located in Jalan TAR and just the same building as Haniffa Departmental Store. A few minutes walk to Mydin Wholesale Emporium and SOGO. Also quite near to LRT Masjid Jamek. But the room where I stayed has problem with one of the light fixture and one of the socket has been tampered with something inside... More 

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StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks so much for stay & review, glad you liked our services. Noted on faulty switch & attended immediately. Please refer such minor repairs to front desk, to fix immediately next time Looking forward to welcome you soon again regards More 

1 review
5 of 5 stars Reviewed July 21, 2015

Good service, delicious food, good ambiance, pleasant decoration, very good hospitality, spacious for a function. The staffs are very friendly expecially Mr Kiran from food and beverage and Mr Roy from operations department. Very reasonable price. No worries and no regrets.

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StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, Thanks for opportunity to host your function and we are glad our Managers & staff were helpful. Your generous comments encourage us to keep up standard and serve you to exceed expectations, each time you choose us ! Please refer us to your family and friends hope to host you & family, soon again best regards More 

London, United Kingdom
Level Contributor
550 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
4 of 5 stars Reviewed July 14, 2015

Rooms are basic, staff friendly. Hotel is good value for its central location in Masjid Jamek- 2 stops from KL Central. It's a 5-10 mins walk to the metro and around 30 mins to Petronas twin towers. Another big highlight is you have Little India right on your doorstep as well as a massive supermarket .

Was this review helpful? Yes 1
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

dear valued guest Thanks for staying with us and time in reviewing..we are glad you liked hotel and stay.. keep visiting us and refer your friends too please regards More 

Madurai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2015

I love the hospitality of the hotel,particularly i want to say my thanks to Mr,shastri (FOM), One who take care our group very nice.The hotel located in the little india, its best for shopping aswell as you can find lot of south indian and indian restaurant closeby.its value for money. Morning breakfast you can get dosa/puri.safety and the comfort of... More 

Was this review helpful? Yes 1
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Sivakumar garu Pleasure to received your encouraging comments and glad you confirmed coming up group of 20 rooms in August. We will continue to deliver best to exceed your expectations, every time of you / your guests visit looking forward to welcome you regards More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

I booked this hotel based on reviews. My experience has been very bad. Staffs including the manager (Shastri) are rude, arrogant and not all customer centric. The breakfast is horrible. No one picks up the phone if you dial any number. The overall experience is aweful. Nothing is complimentary here.

Was this review helpful? Yes 7
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest Thanks for staying with us and valuable time to review us. We would have appreciated if you would have added facts, as our future guests are mis leaded.. You are mainly upset due to staff denied early check in, free of charge and request to avail last day complimentary b/fast on arrival date! Your friends choose to... More 

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New Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 12, 2015

we stay only for 2 day with my family of 3 but the rooms are very small and dingy no place for kids to roam and bathrooms are also very small ,staff is good , no swimming pool & gym this place is meant only for bussiness peoples

Was this review helpful? Yes 1
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for staying with us and feed back..We would like to remind you that our basic room type Superior with size 20-25 Sqm is spacious for 3 star category..i guess you have grown up kids or slightly large family, whom we usually suggest Deluxe room, sized 25-30 Sqm, which usually guests with stay arrangements via TA misses... More 

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