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StarPoints Hotel Kuala Lumpur

149, Jalan Masjid, Kuala Lumpur 50100, Malaysia
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StarPoints Hotel Kuala Lumpur
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194 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Kuching
Level Contributor
105 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed at this hotel multiple times, with not much complaints most of the time. good room, although the TV maybe outdated and small, no funky smell whatsoever. the staffs are generally good. however, this time a bit disappointed during check out. requested to extend slightly check out till 12.30 pm and was granted one night before. during the check out... More 

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Kuching, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Comfortable rooms and friendly staffs. Located in Jalan TAR and just the same building as Haniffa Departmental Store. A few minutes walk to Mydin Wholesale Emporium and SOGO. Also quite near to LRT Masjid Jamek. But the room where I stayed has problem with one of the light fixture and one of the socket has been tampered with something inside... More 

Was this review helpful? Yes
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks so much for stay & review, glad you liked our services. Noted on faulty switch & attended immediately. Please refer such minor repairs to front desk, to fix immediately next time Looking forward to welcome you soon again regards More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Good service, delicious food, good ambiance, pleasant decoration, very good hospitality, spacious for a function. The staffs are very friendly expecially Mr Kiran from food and beverage and Mr Roy from operations department. Very reasonable price. No worries and no regrets.

Was this review helpful? Yes
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, Thanks for opportunity to host your function and we are glad our Managers & staff were helpful. Your generous comments encourage us to keep up standard and serve you to exceed expectations, each time you choose us ! Please refer us to your family and friends hope to host you & family, soon again best regards More 

London, United Kingdom
Level Contributor
524 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 358 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms are basic, staff friendly. Hotel is good value for its central location in Masjid Jamek- 2 stops from KL Central. It's a 5-10 mins walk to the metro and around 30 mins to Petronas twin towers. Another big highlight is you have Little India right on your doorstep as well as a massive supermarket .

Was this review helpful? Yes 1
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

dear valued guest Thanks for staying with us and time in reviewing..we are glad you liked hotel and stay.. keep visiting us and refer your friends too please regards More 

Madurai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2015

I love the hospitality of the hotel,particularly i want to say my thanks to Mr,shastri (FOM), One who take care our group very nice.The hotel located in the little india, its best for shopping aswell as you can find lot of south indian and indian restaurant closeby.its value for money. Morning breakfast you can get dosa/puri.safety and the comfort of... More 

Was this review helpful? Yes 1
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Sivakumar garu Pleasure to received your encouraging comments and glad you confirmed coming up group of 20 rooms in August. We will continue to deliver best to exceed your expectations, every time of you / your guests visit looking forward to welcome you regards More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

I booked this hotel based on reviews. My experience has been very bad. Staffs including the manager (Shastri) are rude, arrogant and not all customer centric. The breakfast is horrible. No one picks up the phone if you dial any number. The overall experience is aweful. Nothing is complimentary here.

Was this review helpful? Yes 7
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest Thanks for staying with us and valuable time to review us. We would have appreciated if you would have added facts, as our future guests are mis leaded.. You are mainly upset due to staff denied early check in, free of charge and request to avail last day complimentary b/fast on arrival date! Your friends choose to... More 

New Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 12, 2015

we stay only for 2 day with my family of 3 but the rooms are very small and dingy no place for kids to roam and bathrooms are also very small ,staff is good , no swimming pool & gym this place is meant only for bussiness peoples

Was this review helpful? Yes 1
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for staying with us and feed back..We would like to remind you that our basic room type Superior with size 20-25 Sqm is spacious for 3 star category..i guess you have grown up kids or slightly large family, whom we usually suggest Deluxe room, sized 25-30 Sqm, which usually guests with stay arrangements via TA misses... More 

Surat
Level Contributor
135 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 stars Reviewed June 4, 2015

Located in the Indian area of Kuala lumpur, this one was a nice business hotel. The reception area is a bit small but the rooms are quite spacious & the air condition was working quite well. Even room service was quite quick. You have lots of Indian restaurants around. People who are visiting KL for business purpose or just sightseeing,... More 

Was this review helpful? Yes
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear esteemed guest, Thanks for simple, yet clear comment..thanks for encouraging us team with your good words..we are so warmed and will ensure to keep up the standard, to exceed your expectations, even for future visits help us to reach your circle of family n friends, recommend them regards More 

1 review
5 of 5 stars Reviewed May 26, 2015

We stay for 10 days. It was excellent experience. Next month we are again coming to Malaysia. 100% we will prefer Star points hotel. No need to look any other hotel. Good service and clean atmosphere. Mudassir Mumtaz

Was this review helpful? Yes
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks for staying and liking services, your assurance to return gives us encouragement and we felt humbled.. be assured of best services, each time you visit us see you again soon.. regards More 

Jeddah, Saudi Arabia
Level Contributor
131 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 20, 2015

Oh my god my words cant be enough for this hotel. It was great in value, location & housekeeping. The rooms was nice but they should put a new tvs. under the hotel there are alot of shops and resturants. This is the most important thing in the hotel.

Was this review helpful? Yes 2
StarpointsHotel, General Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, We felt enthralled with motivation by your review, thanks for being so nice to us. As our tag line says " No rooms, Only Homes" we practice service to always exceed our guest expectations We are glad and wish to see you back soon regards More 

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