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The Royale Chulan Kuala Lumpur

5.0 of 5 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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The Royale Chulan Kuala Lumpur
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The Royale Chulan Kuala Lumpur
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1,570 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Royale Chulan Kuala Lumpur
See the most recent reviews
Ann Arbor, Michigan
Top Contributor
50 reviews 50 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here two nights. Upon check-in, we were told we'd been upgraded to an executive suite. The room was huge--table with four chairs, sofa and coffee table in outer room, work table and lamp table, two night stands, and large and comfy king sized bed. Sheets and towels were of the highest quality, bathroom had two sinks, huge shower... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear CONAIRAA, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was a lovely plush hotel. Very happy with our stay, everything was grand and perfect. The lobby is amazing, huge and beautiful. The rooms are a lovely size and a great layout, my favourite was the bathroom. Clean and fresh rooms, and we had a great view of the Petronas Towers from our balcony. Very nice furniture and the... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Sau F, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our ‘plus points’ and we hope that you will find time to visit us again... More

Singleton, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just returned from staying at this property for 1 week whilst we attended the CIMB Golf Classic. The location is great, only 7 minutes walk to Bukit Bintan area and all the shopping you will ever need. The Check - In was so easy with plenty of staff on hand to take care of the baggage. Breakfast was great with... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Allan P, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for staying at with us and on behalf of our team, may I say how grateful we are to hear of your positive experience in our hotel. We hope you will stay with us again in the near future. Yours sincerely, Dato' Franz Swoboda General Manager More

1 review
4 of 5 stars Reviewed 2 weeks ago

Had a great weeks stay at The Royale Chulan KL. We were able to check in early thanks to the lovely Azula who also upgraded our room to a suite which was a lovely touch. Staff are all so courteous and kind, I wish we could have stayed longer! The only improvement that I think could be made is with... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Teresa H, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to... More

New Delhi
Top Contributor
70 reviews 70 reviews
62 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed as a group from India in hotel. The hotel is very conveniently located close to city shopping streets. Hotel has good hospitality and rooms are contemporary. The vegetarians had tough time hunting for Pure veg food in vast spread of breakfast laid out. Repeated requests with authorities failed to provide a dedicated Veg corner for 20 guests. Rooms... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear manishjnewdelhi, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on The Royale Chulan. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for... More

Kelowna BC Canada
Top Contributor
100 reviews 100 reviews
76 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had two reservations, one for each day, as we used Hotwire and they allow you to extend your stay under a separate res number. The front desk could not figure this out. I had to explain it to them 3 times the last being at 10pm on the second day. Finally I called the manager who said he had... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear WillyDoug, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on The Royale Chulan. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for... More

Surat Thani Province, Thailand
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

I am not one to complain about most hotels and can bear with even the most budget or economy type of accommodations, but there were a few flaws that made us very disappointed during our 4 night stay in late October which cannot be ignored, especially for a hotel that claims to be 5 stars. First, there was construction somewhere... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear PadSeeEw, Warm greetings from The Royale Chulan Kuala Lumpur! I would like to express our utmost apologies for the inconvenience caused towards you during your stay with us. I do understand the frustration you went through and I am sorry to hear that we were not able to make things right during your stay. Your comment has been shared... More

Singapore, Singapore
Contributor
16 reviews 16 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Usually, I have very few hotels that I typically stay in KL but this time round, decided to try somewhere new. Glad to say, I have TRCKL is now part of my KL to stay list. What I like: 1. Check In/Out was fast 2. Beautiful hotel 3. Room was huge 4. Breakfast spread is just amazing! 5. Optional to... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Md _Isuandi, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More

Stockholm, Sweden
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel Entering the hotel gives you a nice feeling and you immediately realize that this is a five star hotel. The check-in procedure is efficient, fast and you are treated with almost respect. If you want help with the luggage it will be provided. For myself I always carry my luggage and I appreciate that the bell boy just accepts... More

Was this review helpful? Yes 3
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear gelGoE, Warm greetings from The Royale Chulan Kuala Lumpur! I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you... More

Beirut, Lebanon
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

So, we arrived from a long exhausting flight and we were really tired. We jumped into the hotel's comfy beds and enjoyed a good night's sleep. We woke up in the morning and went down to the buffet, there was a wide variety of food; sushi, japanese rice, rice, some malaysian food, fruit, etc. Then, we went outside to explore... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Dana A, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for making us your preferred choice during your recent stay in Kuala Lumpur and glad to know that you enjoyed the hotel facilities and offerings. We appreciate your feedback and comments. We hope you will find time to visit us again soon. Yours sincerely, Dato' Franz Swoboda... More

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Additional Information about The Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Royale Chulan Kuala Lumpur 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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