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The Royale Chulan Kuala Lumpur

5.0 of 5 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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#16 of 270 Hotels in Kuala Lumpur
1,483 Reviews 4.5 of 5 stars
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1,483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Royale Chulan Kuala Lumpur
See the most recent reviews
Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in the Royale Chulan for a night back in May on a stopover. Apart from KL being a little surprise package in itself, we both loved this hotel and it's traditional Malaysian style. We stayed in a Delxue room, it was very spacious with it's own private balcony overlooking the pool courtyard and King size... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Melissa K, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you... More

Contributor
13 reviews 13 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was a bit reluctant when I first booked this hotel as it is not an internationally known chain hotel. They had a good promotion so my friend decided to take the chance. The moment we arrived, we were greeted by 3 staff and all our luggage was out of the cab in no time. As we arrived late around... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Sugarhitz, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking the time to write a review on our hotel. I am happy to hear about your pleasant stay with us. I do apologize for the miscommunication that you had with the Concierge. Please be rest assured that such a rare occurrence which took place during your... More

Athens, Greece
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything seems so large and tall and spacious in this hotel! From the driveway, to the lobby, to the actual rooms, we were overwhelmed by the space. The room was huge, high ceilings, enormous bed and bathroom. The staff was professional and helpful, no complaints at all. The breakfast offers a variety of food, but we found it quite chaotic... More

Was this review helpful? Yes 2
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Katerinask, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service and glad to know that you enjoyed your stay here. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While visiting KL, i wanted to stay in a mid level hotel near petronas tower. i read a few good reviews about this hotel. i was delighted to see the exterior part.. looks like a grand palace. but i became a bit disappointed after entering the hotel. more dishearten after entering the room. bad smell in the room, light was... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Fagun333, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on The Royale Chulan. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologize for... More

Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

From the moment I checked in, I was totally impressed. The Staff presented themselves with professionalism and friendliness. I was privy to an incident upon check-in where a difficult client was being managed in a matured and calm manner. Surprised beyond expectation about the room upgrade. Beautiful and spacious room! And with views of the Peteonas Towers. The buffet breakfast... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Flex D, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. Thank you for the generally positive gestures and kind words. Glad to know that you enjoyed your stay as well as the vibrant city of Kuala Lumpur. We welcome all your feedback and... More

Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My oh my, the moment we got out of the taxi at the hotel, about 3 men came running up to us offering to take our luggage. The door was opened for us and for a moment, we felt like royalties! At the reception counter, we had some issues with our bookings and we were attended by this sweet lady,... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear richietayil, Warm greetings from The Royale Chulan Kuala Lumpur! I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you... More

Kluang, Malaysia
Top Contributor
81 reviews 81 reviews
17 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

World of space; many things are spacious- balcony, restroom, parking lot etc. For the price of MYR430/premier room for Malaysian government servant and 1 free breakfast, it is quite expensive. You have to add another MYR70 pax for breakfast

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Valud Guest, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor and making us your preferred choice during your recent stay in Kuala Lumpur. . We are constantly improving our services hence all honest feedback are taken seriously. The rate extended to you is the standard rate that we offer for the Premier... More

Taipei, Taiwan
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this hotel because it's close to the shopping center Pavillion but it was a very disappointing stay. 1. The room was big and lovely. We asked to change our rooms to interconnecting rooms on the first day. They said there could only give us the room on the next day which was fine with us. So on the... More

Was this review helpful? Yes 3
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Candy Lai, Warm greetings from The Royale Chulan Kuala Lumpur! First allow me to thank you for your feedback on Tripadvisor. We take all comments very seriously so you can be rest assured; we are looking into the unfortunate incidents which have occurred to you during your stay with us. Allow me to also apologise on behalf of the... More

Coffs Harbour, Australia
Contributor
17 reviews 17 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed 4 nights in AUGUST. We have been to KL many times and I've always wanted to stay at the Royale Chulan, so I got a good deal through Agoda. The hotel was everything I hoped it would be, and more! Our beautiful king room had a large balcony that overlooked the pools and the glass roof of the... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear hoildayer20, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. On behalf of our team, may I say how grateful we are to hear of your positive experience in our hotel and glad to know that you really enjoyed the special... More

Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Would really recommend this hotel as the facilities were impeccable, the rooms spacious and very clean. The breakfast very good with a great variety of food, the restaurant was extremely good. So would recommend highly

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear NadiaA26, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to serve... More

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Additional Information about The Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Royale Chulan Kuala Lumpur 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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