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The Royale Chulan Kuala Lumpur

Certificate of Excellence
5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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The Royale Chulan Kuala Lumpur
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The Royale Chulan Kuala Lumpur
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1,831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hilversum
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed today NEW

We have stayed a couple of times at the Royale Chulan Kuala Lumpur and every time it was a treat! The staff was really helpful and made you feel as you were part of their family. It started when they opened the door and welcomed you with the words "welcome back"! The rooms were very nice, clean and spacey. The... More 

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Dubai
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

This hotel is walking distance to the Pavillion (upscale shopping) and the KLCC (another busy mall) and the City park (has a 1.3 km soft running track and massive amounts of kids play structures and a good bridge to get a picture of the Petronas towers from). It is lovely inside and the staff are amazing- everyone- from Concierge to... More 

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Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Loved this place. Staff really welcoming and helpful. Room large, loads of light and fine views. Close to everything. Great pool and gym. Free shuttle bus to the old market. Would highly recommend this hotel.

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Eddie M, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to... More 

Enköping
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Hotel was walking distance to Jalan Alor, lot 10 and Pavillion about 700 meters. We were uppgrated to the club room and the room was ok but smell of smoke. Attentions: club benefits was not included! Breakfast buffe was outstanding with a lot of choices.

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Rachel A, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. As a good gesture, our Front Desk team upgraded you to a room located at the club floors which all royale club benefits are... More 

Gurgaon, India
Top Contributor
89 reviews 89 reviews
54 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Royale Chulan is part of the Royale Bintang Group of Hotels - a Malaysian brand, that stands tall among the other international brands of hotels in Kuala Lumpur. The warmth of the staff, the tradition Malay hospitality - makes all the difference at the Royale Chulan. I stayed here twice recently - Feb and March 2015. Each time I... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Aneesh2011, Warm greetings from The Royale Chulan Kuala Lumpur! I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you... More 

Denpasar, Bali, Indonesia
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I like to stay at The Royale Chulan because it is in a great location just 5 minutes walk to The Pavilion and close to Prince Court Hospital. It has an old world feel and for a 5 star hotel doesn't feel like a high rise mass tourism, business orientated hotel. Service is great and I especially like the suite... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear jamuspa, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for staying at the Royale Chulan and on behalf of our team, may I say how grateful we are to hear of your positive experience in our hotel. We hope you will stay with us again in the near future. Yours sincerely, Dato' Franz Swoboda General Manager More 

Bali, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

When entering the room, it smelled like somebody had been smoking the entire day. We asked to the bell boy if this was a smoking room, ah yes, this is a smoking floor, he replied. So we went back down to change room, the receptionist replied that it actually was a non smoking room and non smoking floor (?), anyway... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Didi-Umalas, Warm greetings from The Royale Chulan Kuala Lumpur! Allow me to also apologize on behalf of the management for the less than satisfied services and inconveniences that you encountered at the Front Desk and in your room, which is not the usual standard at The Royale Chulan. I do understand the frustration you went through and I am... More 

Belfast
Top Contributor
188 reviews 188 reviews
35 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here last month for five nights and was very impressed, especially with the value for money! When we arrived we were too early to check in but Nora on reception did her best to make sure that we wouldn't have to wait for too long and we also got an upgrade to a bigger room. The room was... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Belfastguy, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was amazing from the minute we arrived. After a hair raising drive across the city during morning peak hour, we were welcomed at reception by name. To our surprise we were we were whisked up to the Club Room on level 5 and checked in. A week before I had emailed and advised a change in travel plans,... More 

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear BFKiwi, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel especially at the Royale Club... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed here for two nights and thought that the hotel represented great value for money. The staff were very welcoming on arrival and we were given our room earlier than the stated arrival time which was great. The facilities were excellent, very comfortable and there was a wide selection of items for the included breakfast. It was in... More 

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Jenny F, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to... More 

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Amenities