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The Royale Chulan Kuala Lumpur

5.0 of 5 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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#16 of 270 Hotels in Kuala Lumpur
1,493 Reviews 4.5 of 5 stars
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The Royale Chulan Kuala Lumpur
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1,493 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at the Royale Chulan for three nights at the end of our KL experience. For a large hotel it is very nice. The architecture of the place makes it a standout, very impressive, the foyer is really beautiful. Inside , the rooms are also very nice, quite large and everything worked. Beds were fine, aircon worked. The staff were... More

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gold coast
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we stayed 5 nights at the premium room near the pool. In general this is very luxurious and high class hotel and excellent service and amazing breakfast. location - 5 mins walk to the walkway that connected to the Twin towers. 3mins walk to the entrance of Bukit Bintang shopping district. we walked each morning after a big buffet breakfast... More

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Crayford, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 2 nights in September. The rooms are lovely and well appointed however there were a lot of stains on our carpet (room 304). We did not use room service but did eat in the restaurant where it was serving buffet food. Unfortunately, the choice was not great for the time we sat ( about 9pm) and... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

LauraMcG17, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We always look forward to our guests feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I apologise for you and your partner's unfortunate... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Royale Chulan for 5 nights and cannot speak highly enough about it. The Hotel is spectacularly 5 star all the way! The staff were delightful, so polite,friendly and helpful. The in-house dining restaurants were delicious..I highly recommend the Buffet Breakfast and Dinner in the Warisan Cafe, cocktails in the Lanai Lounge or by the Pool. All... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Annette H, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you... More

Calgary
Top Contributor
78 reviews 78 reviews
40 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Given the tremendous value of KL hotels in general, it is tough to not give this hotel 5*, but I feel that that the service was inadequate for the class of hotel it claims to be. For the positives, the hotel is a nice central area. Not a perfect location, but you could talk to the skytrain or giant mall... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear CalgaryCanuck, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on The Royale Chulan. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for... More

Manila, Philippines
Top Contributor
85 reviews 85 reviews
67 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When we arrived at the hotel, we were really impressed with the lobby, but check in was disappointing. We arrived around 11, so were before check in and were told no rooms available. Completely understand this, but there is a way of delivering this message and offering alternatives, i.e you could go to the pool, bar suggest local restaurants etc.... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear HannahMumbai, Warm greetings from The Royale Chulan Kuala Lumpur ! First allow me to thank you for your feedback on Tripadvisor. We take all comments very seriously so you can be rest assured; we are looking into the unfortunate incidents which have occurred to you during your stay with us. Allow me to also apologise on behalf of the... More

Melbourne
Contributor
15 reviews 15 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Royale Chulan for 2 nights on the way home to Australia. Great hotel, organised a game of golf for us at Royal Selangor, a drive and a wedge from the front door. Restaurants and facilities generally are 5 star. We were travelling in a group of 6 and had 3 rooms on the third floor. A couple... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Boomba_the_Tra, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. At the same time, we also would like to apologise on the bathroom issue. We hope that... More

Sydney, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice hotel with big comfortable rooms. Just a short (max 10 mins) walk to shops, restaurants and transport. Service was a bit of a let down with reception slow and a bit unhelpful and ordering drinks at the pool took ages. Other than that for price and location it's a great hotel.

Was this review helpful? Yes 2
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear SAB 2015 Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking the time to write a review on our hotel. I am happy to hear about your pleasant stay with us. I do apologize for the unsatisfactory service that you experienced at the hotel. Please be rest assured that such a rare occurrence which took place... More

Sydney, New South Wales, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed a week to attend high school reunion and family celebrations. Stay inclusive of spacious and well appointed deluxe room with breakfast and access to all amenities (gym, pool & free parking for guest visitors). Buffet breakfast catered for every nationality with local and international cuisine. Hotel located 5-8 mins walk to Pavilion and walking distance to the busy Bukit... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear James L, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your stay and for kind words about our hotel. We are all delighted to hear that you had a pleasant stay with us. We look forward to seeing you again on your next trip to Kuala Lumpur! Yours sincerely, Dato' Franz Swoboda General Manager More

Perth, Australia
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I was waiting nearly one and half hours to check-in to my room as they didn't have any clean rooms. I booked the hotel one month before the check-in date, but no clean rooms till 3pm. The staff at the reception were very rude. They talk like " if you want to stay wait, otherwise go".Poor customer service. Never go... More

Was this review helpful? Yes 6
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear KelumYatawara, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on Trip Advisor. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the... More

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Additional Information about The Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Royale Chulan Kuala Lumpur 5*
Number of rooms: 402
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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