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All 263 Kuala Lumpur hotels

The Royale Chulan Kuala Lumpur

5.0 of 5 Hotel   |   5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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86%
Ranked #12 of 263 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 3 days ago
Agha I Karachi, Pakistan
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1,411 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
1 review
1 of 5 stars Reviewed yesterday NEW

We stayed at the Royale Chulan twice during our 10 day trip to Malaysia. Twice we asked the hotel to arrange a taxi to the airport for us and each time we were told to pay the driver 150RM (from the airport we had previously paid 75RM and 100RM to get to the hotel). The second time the hotel told... More

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Karachi, Pakistan
Contributor
16 reviews 16 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It's a very good hotel with excellent bathrooms and great views of patroness towers from the room, very neat and clean. Breakfast was great with everything we needed. It's very close to shopping with nearest pavilion mall.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The people living in Malaysia may be the most friendly and inviting in the world. With that in mind, it is not surprising that the staff of this hotel is very friendly and service-minded. The rooms are spacious and clean, and the breakfast is spectacular. Parts of the hotel, such as the corridors could need a bit of modernization, but... More

Was this review helpful? Yes 1
Perth
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Spacious rooms great pool. Staff at reception do not remember anything orspeak English and it is difficult to sort out account. Wizam on concierge is the most polite helpful person and is to be congratulated on his organisational skills. Wizam has excellent English and arranged golf and transfers for us in his friendly smiling manner.

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear pagPerth, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on The Royale Chulan. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very serious. At the same... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We are currently staying here and although it is quite centrally located in KL, the customer service of staff members here is rather lukewarm. Some are very friendly whilst others look like they've woken up on the wrong side of bed. Come on, guys! Whether it's a good or bad day, do welcome your customers with a smile even if... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Christina N, Warm greetings from The Royale Chulan Kuala Lumpur! First allow me to thank you for your feedback on Tripadvisor. We take all comments very seriously so you can be rest assured; we are looking into the unfortunate incidents which have occurred to you during your stay with us. Allow me to also apologise on behalf of the... More

Los Angeles, California, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

When we first arrived to Malaysia in when did some research on the internet. The first hotel we stayed in had a 4 star rating. So we booked and finally when we checked in it was more like a 0 star rating. I blocked all memories of the hotel or of my mind so I don't know what hotel it... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Howard L, Warm greetings from The Royale Chulan Kuala Lumpur ! Thank you for making us your preferred choice during your recent stay in Kuala Lumpur and sorry to hear about your bad experience in another property which you stayed earlier. We appreciate your feedback and comments. We hope you will find time to visit us again soon. Yours... More

UK
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second stay at The Royale Chulan and although I didn't get a room upgrade this time it's still the best hotel in Kuala Lumpur. The rooms are huge, my room (#447) had super-king bed with bench, leather bedroom chair and footstool, coffee table, desk, TV, Fridge and large bathroom with washbasin and bath and two separate cubicles... More

Was this review helpful? Yes 2
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Burtie Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your return stay. We are indeed very pleased to hear that you had taken advantage of most of our ‘plus points’ and we hope that you will find time to visit us again... More

Cambridge, United Kingdom
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

A very good location close to Pavilion and through a walkway about 15 minutes to KLCC. The staff are always smiling, very nice and helpful. Rooms are spacious, walls are thick, beds are hard, internet is fast. On two occasions we were able to check-in way before the official 3pm time and the housekeeping staff always clean the room around... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear radekstepan Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More

Perth, Australia
Top Contributor
88 reviews 88 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

arrived on a thursday afternoon in a cab. as soon as we pulled up about 6 men ran out to the car grabbed all the bags from us and took them inside for us in a very nice manor I must add. Never really had that kind of treatment the way they did it anyways. we checked in which was... More

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear BENS1988, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking the time to write a review on our hotel. I am happy to hear about your pleasant stay with us. We are glad to know that you enjoyed the facilities as well as the scrumptious buffet breakfast. Once again, we thank you for your kind words... More

London
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel ticks all the boxes for a short stay in KL. It’s not right in the city center so you can get some peace but at the same time only about a ten min walk so not too far out. The rooms are big, beds are big & comfy with spacious bathrooms maintained to a high standard. There's also... More

Was this review helpful? Yes 2
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear TEK London Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our ‘plus points’ and we hope that you will find time to visit us again... More

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Additional Information about The Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Royale Chulan Kuala Lumpur 5*
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Kuala Lumpur #8 Family Hotel in Kuala Lumpur #11 Luxury Hotel in Kuala Lumpur #14 Romantic Hotel in Kuala Lumpur #15 Business Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
The Royale Chulan incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more   less 
Number of rooms
402

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