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The Royale Chulan Kuala Lumpur

Certificate of Excellence
5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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1 room 1 guest
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The Royale Chulan Kuala Lumpur
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1,962 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1962)
  • Mar-May only
    (518)
  • Jun-Aug only
    (555)
  • Sep-Nov only
    (440)
  • Dec-Feb only
    (449)
All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed today NEW

We stayed at The Royale Chulan for 4 nights. The hotel is very well made. However, it lacks maintenance. The rooms and furniture has started looking old & used. Our stay was comfortable otherwise as the room had all necessities that we needed therein. The staff is helpful and friendly. Our room's wifi wasn't working and the cups were dirty... More 

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Dewsbury, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 5 nights here and it's a lovely hotel, breakfast was fantastic, 5-7 minute walk to the pavilion shopping mall & KLCC. 15 minute walk to the petronus twin towers. Good location to explore KL, the hop on hop off bus is the easiest way of seeing KL The staff are very friendly at this hotel. Very poor WIFI.

Was this review helpful? Yes 1
Cardiff, United Kingdom
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This place is huge. Everything about is done on a massive scale. The rooms, the food, the lobby... and with a very grand feeling, almost like entering a palace! The rooms are lovely. The location is excellent for exploring Bukit Bintang, but is a bit of a walk from the train/tube. We had breakfast, which offered a massive amount of... More 

Was this review helpful? Yes 1
Currumbin, Australia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I spent 4 nights at this hotel recently. The rooms were comfortable and well equipped. The shower would overflow and flood the bathroom if the tap was fully on , ANNOYING !!! The main restaurant was really good, only had lunch there and it was a buffet with plenty to choose from, great food , worth a try. The breakfast... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Tony A, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We always look forward to our guests feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I apologise for your unfortunate experience... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at The Royale Chulan for three days . The Royale chulan is indeed a Royal Hotel with a total Malayan feel. The Very enterance is Royal .The Room was very nice and spacious , The staff very helpful and ever smiling . It is centrally located with easy access to the shopping Malls yet away from the maddening... More 

Was this review helpful? Yes 2
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Minna S, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. On behalf of our team, may I say how grateful we are to hear of your positive experience in our hotel. We are indeed very pleased to hear that you... More 

Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I visited The Royale Chulan from 15th August to 18th August with my family. I had a wonderful stay at the property. The staff is very courteous and the service is exceptional. All issues will be responded to within minutes. Also, the breakfast buffet served here is one of the best buffets I have had. They have numerous options to... More 

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear sukritisekhri, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for making us your preferred choice during your recent stay in Kuala Lumpur. We appreciate your positive feedback and comments. Gald to note that you enjoyed your stay with us. We hope you will find time to visit us again soon. Yours sincerely, Dato' Franz Swoboda General Manager More 

Gold Coast, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great hotel. On arrival we were upgraded to a suite on the 11th floor. Very nice staff at reception, entrance doors and concierge desk. We could see the Petronas Towers from the bedroom. Bed was enormous and very comfortable. We had a slight misunderstanding with the upgrade but this was sorted quickly by the lovely kind manager Mr Baharin. Breakfast... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear mr _5995, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking the time to write a review on our hotel. I am happy to hear about your pleasant stay with us. I do apologize for the incident at the Club Lounge. Please be rest assured that such a rare occurrence which took place during your stay... More 

Sydney, Australia
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great stay at this hotel. The Royale Chulan is very centrally located near to main shopping centre of Bukit Bintangs Golden Triangle (Pavilion, Lot 10, Sungei Wang Plaza, Fahrenheit) all within 5 minute walk and also near to the KLCC Petronas Twin Towers. We walked to the KLCC shopping centre which is about 12mins walk from the... More 

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear THEWOODIES, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our ‘plus points’. Glad that you enjoyed our services & facilities and pleased to note that... More 

Kuala Lumpur, Malaysia
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We gave this hotel a try for our recent weekend getaway and were sorely disappointed. It's very dated and whilst we did appreciate the heritage theme, our concerns were more about the hygiene standard of this hotel. We had asked for a non-smoking room and yet the room reeked of smoke. Carpets had stains. The bed runner had patches which... More 

Was this review helpful? Yes 3
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear puhuhupu, Warm greetings from The Royale Chulan Kuala Lumpur! We truly regret to note of your less than satisfactory stay with us and my sincere apologies for the negative impression reflected on this occasion. Kindly rest assured that our management team will address the areas for improvement. We understand if you feel discouraged to visit us again however we... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Join company Event & Dinner at here, so i booking a room for a 1 night stay from website, nice event ball room & dinner i did have, enjoy the friendly services from the hotel staff. Because i check in late & some reason hotel free upgrade my room. Morning breakfast is too much choice, worth to stay here.

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Sean C, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for making us your preferred choice during your recent company event and dinner. We appreciate your feedback and comments. We hope you will find time to visit us again soon Yours sincerely Dato' Franz Swoboda General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(23)
  • Star hotel(15)
  • Breakfast buffet(14)
  • Petronas Towers(9)
  • Pool area(9)
  • Friendly and helpful(7)
  • Club room(6)
  • Great location(6)
  • Twin tower(4)
  • Would definitely stay(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Adult Pool (17)
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Deluxe Twin Room (33)
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The Hotel (55)

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Other (3)
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