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All 256 Kuala Lumpur hotels

The Royale Chulan Kuala Lumpur

5.0 of 5 Hotel   |   5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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Ranked #12 of 256 hotels in Kuala Lumpur
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1,292 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have stayed here 6 times over the last 4 years. The hotel is excellent. Rooms are large and well maintained. Staff are very helpful and obliging. You save on rates as it does not have international branding. Perfect for a quiet holiday as it is about a 5 minute walk to the bustling Bukit Bingtan area. There is the... More

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London, United Kingdom
Top Contributor
85 reviews 85 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for 4 nights. I specifically stated it's to celebrate my husbands birthday but they did not provide anything for this. It's not a must, just a nice gesture would be good and generally 5* hotels do provide something... Fruit... Small cake... Decorated bed. Anything! The reception staff were a little strange. Men just stared... More

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UNAWATUNA,galle
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

very comfortable stay just 2 minute walk to Bukit Bingtan. Plenty of shopping and great location to experience a variety of restaurants serving the best of Malaysian , Indian and International cuisine. Rooms are very comfortable with great bathrooms. Good breakfast with a variety of food to suite any palate. Best of all was the outstanding service.

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Svdes79, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to serve... More

Espoo, Finland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We spent 2 nights at The Royale Chulan and had an excellent stay. Was a 'trip-saver' after a disastrous stay at Ibis, Singapore. The Hotel is great value at the price. We had a pool facing room on the second floor. Breakfast spread is great while the food otherwise is a bit pricey (expected for a 5-star property).

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear totobogy, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for making us your preferred choice during your recent stay in Kuala Lumpur. We appreciate your feedback and comments. We hope you will find time to visit us again soon. Yours sincerely, Dato' Franz Swoboda General Manager More

Broadbeach, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Best location - short walk to large shopping complexes (Pavillioon mall etc), monorail, Petronas towers Room - clean, well serviced, good view of the city Breakfast was included and consisted of an extensive buffet :)

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Rachelilse, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More

Bairnsdale, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great room walk out straight into the pool area and so comfortable, Bathroom and all amienities are very good. Breakfast is yum and even the food at the far entrance is great and so cheap, would recommend to anyone for great R&R but right across the road from a very good shopping mall with a great food court on the... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Iain B, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you... More

Melbourne, Australia
2 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

A lot of little things add up to one big disappointment. Our bags were misplaced on check-in resulting in us having to wait and call to chase them up. Which isn't that bad except when you've got a two year old who has just been on a 7.5 hour flight, who really wants to be in the pool not waiting... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Blythe M Warm greetings from The Royale Chulan Kuala Lumpur! First allow me to thank you for your feedback on Tripadvisor. We take all comments very seriously so you can be rest assured; we are looking into the unfortunate incidents which have occurred to you during your stay with us. Allow me to also apologise on behalf of the... More

Tehran, Iran
Contributor
12 reviews 12 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

we stayed in this hotel two times and each time for 5 days. the location in really strategic and 5 minutes walking to KLCC and Pavilion mall. the services and cleanness were very good. breakfast is also very good and complete. there is nothing more you may need.

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear aidinJ, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your stay and for kind words about our hotel. We are all delighted to hear that you had a pleasant stay with us. We look forward to seeing you again on your next trip to Kuala Lumpur. Yours sincerely, Dato' Franz Swoboda General Manager More

HK
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Big and clean room with well equipped bath room. Excellent house keeping with personal touch. Reception and concierge service is 3 stars standard. If this hotel really want to be a 5 stars hotel, real serving manner is needed to improve.

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear minibell, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We always look forward to our guests feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I apologise for your unfortunate experience you... More

Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here when we were over from the Malaysian Grand Prix at the end of March 2014. We arrived late on in the evening and we were upgraded as soon as we arrived, into a beautiful room. The staff were very helpful and genuine and nothing was too much trouble. The decor was beautiful and the hotels public areas... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Chrisandvee16, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More

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Additional Information about The Royale Chulan Kuala Lumpur

Also Known As:
The Royale Chulan Kuala Lumpur Hotel
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur
Address: 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#14 Business Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Royale Chulan Kuala Lumpur 5*
Official Description (provided by the hotel):
The Royale Chulan incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more   less 
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