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The Royale Chulan Kuala Lumpur

5.0 of 5 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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The Royale Chulan Kuala Lumpur
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The Royale Chulan Kuala Lumpur
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1,612 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

We booked 6 rooms and even though it wasn't yet 3pm they have our rooms ready and let us check-in early, which we really appreciated. The lobby was huge with a lot of space for sitting. The rooms were consider big even for only Superior Room. The bathroom were spacey and very clean. The breakfast offer a lot of selection.... More 

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Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My second stay here. Love the place. Convenient location - near malls but there are many roads back to the hotel to avoid jams. Love the gym and pool. The breakfast is amazing. Rooms are clean and the service ia 5 star.

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Sydney, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed in the club room for a week in December. This is an amazing hotel with many events held for local royals and dignitaries. There were also many army navy officials. This seems like the go to location for important locals. The buffet breakfast was great did not disappoint. The club room afternoon and evening snacks a little bland and... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear abeersami, Warm greetings from The Royale Chulan Kuala Lumpur.! Thank you for making us your preferred choice during your recent stay in Kuala Lumpur. We appreciate your feedback and comments. We hope you will find time to visit us again soon. Yours sincerely, Dato' Franz Swoboda General Manager More 

Sydney, Australia
Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a good hotel, different from your American chain or euro one. Well kept. Close to towers, 10 mins walk. Good local bars & restaurants 5 mins walk away. Breakfast is a worldwide experience with dishes from the four corners of the world, Japan to Europe to China and further. Excellent. Staff helpful and easy to talk to. Recommended.

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear PLJ1965, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to serve... More 

Brisbane, Australia
Top Contributor
82 reviews 82 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked two rooms here (one for my 17 Y.o. daughter and one for my wife and myself) through Hotels.com. The rate was very reasonable and the hotel is very nice. The rooms are great and the bathrooms are lovely. The staff were very attentive (mostly), although some of their english language skills could be improved. On check out and... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Gmac_1961, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. We would like to apologise on the miscommunication on your luggage collection. May I say that my team and I are very grateful to hear... More 

Dublin
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was lovely. Five minutes walk from the pavilion breakfasts were wonderful, lots of choices, the pool was great for a dip in the morning, the staff friendly and the music in the Lanai Lounge at night was fabulous. We will stay again. The air condition in the room was arctic and couldn't be changed as it was broken... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Toni353, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking the time to write a review on our hotel. I am happy to hear about your pleasant stay with us. I do apologize for the incident with the air-conditioning unit and the in-room safe. Please be rest assured that such a rare occurrence which took place... More 

London
Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is nice. The location is quite good too. The rooms are a bit tired looking, but good. They have everything you need. The staff overall are nice but some were quite grumpy at breakfast. The breakfast was buffet style and overall good. But as mentioned, the staff at breakfast could have been nicer. The hotel concierge were nice,... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear SukandMuk, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on The Royale Chulan. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I do hope... More 

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 3 nights at the Royale Chulan during a golf trip with friends. Just about everything about this hotel (location, facility, room, breakfast, service, value for money, etc.) meets or exceeds our expectation with the exception of the time it took us to check in. There were only 6 of us checking into 4 rooms with no line up... More 

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear DOM52_12, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We always look forward to our guests feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I apologise for your unfortunate experience during... More 

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 6 nights with the family (wife + 2 little children). Good bits: - good location - quick check-in and check-out - nice breakfast - staffs were generally nice and pleasant - nice large toilet/bathroom with bath tub - good car parking area but can be a bit crowded on weekends due to weddings/functions Bad bits: - booked for... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Hidayat S, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time to write about our hotel on TripAdvisor. We are indeed very lucky to receive your feedback, so that we may quickly rectify any unwanted issues and ensures a repeat would not occur again. Thank you for taking notice of our spacious rooms as it... More 

Osaka, Japan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a 3 night getaway. We were very impressed at the level of service. The facilities were wonderful, The buffet breakfast is a must. Easy walking distance to fabulous shopping malls and transport. Restaurants at the malls were great for a respite from the heat. Highly recommend.

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear OsakaAussies, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to serve... More 

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Additional Information about The Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Royale Chulan Kuala Lumpur 5*
Number of rooms: 402
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur
Hotel Style:
#10 Spa Hotel in Kuala Lumpur
#10 Family Hotel in Kuala Lumpur
#13 Business Hotel in Kuala Lumpur
#15 Luxury Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur

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