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The Royale Chulan Kuala Lumpur

Certificate of Excellence
5.0 of 5
5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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Best prices for: 1 room 1 guest
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The Royale Chulan Kuala Lumpur
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The Royale Chulan Kuala Lumpur
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1,778 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here after 3 weeks backpacking around Malaysia. Staff were super friendly even helping us with our bags when we rocked up looking like hobos. Huge room with sliding shutters separating bathroom which had big tub and separate shower. Breakfast next day huge selection but nothing stand out quality to be honest. Pool next morning up on roof was lovely... More 

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Gold Coast, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have recently spent four nights ( 31/3 - 4/4) and thoroughly enjoyed our stay. From the moment we arrived it felt like entering a bygone era with a beautifully maintained lobby and staff attending to your every need. We had a room with direct access to the pool deck which was perfect for us. We were close to the... More 

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Copenhagen, Denmark
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We mostly enjoyed our stay at the Royale Chulan. The major pluses were our huge room and bathroom, and the breakfast which consists of a large selection of dishes from all corners of the world. The hotel also has a decent location close to the KL city park. It may not be as fancy as you are expecting, though. The... More 

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

We had stayed here previously about 4 years ago, and returned due to the convenient location and very good experience we had then. The property still looks very good, but most aspects of the hotel seem to have become tired...the previously exceptional breakfast buffet still has huge variety, but the quality has sadly diminished. also, we were located on a... More 

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Amersfoort, The Netherlands
Top Contributor
139 reviews 139 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

From the minute we arrived at this hotel, we loved it. The rooms were spacious and the beds were lovely. The bath was great too. The hotel itself was so big and beautiful. The pool looked amazing but unfortunately I didn't get the time to try it out. The staff are lovely, always happy to help or arrange a Taxi... More 

Was this review helpful? Yes 1
Dusseldorf, Germany
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

After two weeks in Vietnam and Cambodia we thought a nice 5 star Hotel in KL would be a lovely finish but what a disappointment! When we checked in we got a free upgrade to a junior suit! The room was lovely and the breakfast next morning was great to! At that point I would have given the Hotel a... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Nudles21, Warm greetings from The Royale Chulan Kuala Lumpur! First allow me to thank you for your feedback on Tripadvisor. We take all comments very seriously so you can be rest assured; we are looking into the unfortunate incidents which have occurred to you during your stay with us. Allow me to also apologise on behalf of the management... More 

Vantaa, Finland
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good service from the hotel staff, friendly and supportive. One elevator was having some difficulties but maintenance was called in to fix that problem. Room was clean and neat. Location is also good but some walking distance to a monorail and shops, not too bad. Breakfast was varied, missing some pork meat meals due to the religional reasons. I... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Finntravel, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for making us your preferred choice during your recent stay in Kuala Lumpur. We appreciate your feedback and comments. We hope you will find time to visit us again soon. Yours sincerely Dato' Franz Swoboda General Manager More 

1 review
3 of 5 stars Reviewed 1 week ago

hotel is stunning itself. house keeping good when they get round to doing it. have to call every day to ask for my room to be made up sometime 3 times aday. food very good. however the swimming pools are dirty cloudy water and when you get out your skin is greasy.the pools have not been cleaned for months.

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear vanessa p, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We always look forward to our guests feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I apologise for your unfortunate experience... More 

Abu Dhabi, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

I love this hotel .. located in heart of Kuala Lumpur .. so neat n clean .. nice staff and a very nice restaurant for all times Breakfast , Lunch or Dinner ... one funny thing happen to us during stay in this hotel.. while my friend ho reside in opposite room forget the room key (MAGNET CARD KEY) and... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Muntasar, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your stay and for kind words about our hotel. We are all delighted to hear that you had a pleasant stay with us and glad to know that you managed to obtain your room key cards at the reception . We look forward to seeing you again... More 

Munich, Germany
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel with very helpful service. Great location near Bukit Bintang but also quiet at night. Breakfast is awesome. They even upgraded us to a around 75 m2 suite, which was really great. We will definitely come back, as the price is very reasonable for great quality.

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Travel_Maxe_On_tour, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for staying at the Royale Chulan and on behalf of our team, may I say how grateful we are to hear of your positive experience in our hotel. We hope you will stay with us again in the near future. Yours sincerely, Dato' Franz Swoboda General Manager More 

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