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The Royale Chulan Kuala Lumpur

Certificate of Excellence
5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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The Royale Chulan Kuala Lumpur
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The Royale Chulan Kuala Lumpur
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1,911 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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Western Australia
Level Contributor
219 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
3 of 5 stars Reviewed yesterday NEW

I’ve stayed at Royale Chulan Hotel several times now and usually have a very good/excellent stay, and as described in my other reviews on it, they have very nice reception/lobby areas (with lounge area + musical artist(s) on an evening), valet/entrance area, restaurants/bars and rooms – plus the staff are quite good on average. Unfortunately, this stay was marred by... More 

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Manchester
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

An amazing hotel, right in the centre of bukit bintang, 5 minute walk from the pavilion with it's brilliant malls. The staff are lovely, service with a smile!! They made our honeymoon extra special, thank you!! Big, comfortable beds, excellent room service, gorgeous pool, amazing large balcony overlooking the petronas towers, just perfect! So glad we've 2 more nights here!!... More 

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear xxHan-Louxx, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for staying at the Royale Chulan and on behalf of our team, may I say how grateful we are to hear of your positive experience in our hotel. We hope you will stay with us again in the near future. Yours sincerely, Dato' Franz Swoboda General Manager More 

East Midlands
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel itself is located I'd say a 10 min walk (the back way - ask about it) to the main Bukit Bintang shopping area. On our 1st evening trek into the city we took a taxi thinking the main areas were far but discovered a walkway towards the side/rear of the hotel which took you to the centre within... More 

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear kal137, Warm greetings from The Royale Chulan Kuala Lumpur! I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you... More 

Perth, Australia
1 review
3 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Royale Chulan for 3 nights. The hotel is nice, however upon arrival of our group the hotel tried to change 2 of our rooms to single bed smoking rooms, rather than the king bed non smoking rooms we had booked. The man at reception was quite unhelpful, and only upon us insisting we would like... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear sash_2611, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel with good service, we had comfortable rest here. Just be careful with taxi drivers - some of them will try to trick you :) Мало кто знает английский здесь, wi-fi почти не работает, близко к центру - пешком, еда - намного лучше, чем в пресловутых башнях.

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Evgeniya C, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to... More 

Perth, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nice arrival at this big hotel that genuinely feels like it's seen better days. The lobby is large and airy and our check-in was smooth friendly and efficient. The lifts are fine with only small delays. Our room was a good size and the big bathroom was met enthusiastically by my wife. The toiletries weren't bad either, my wife likes... More 

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Melbourne, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed seven nights. Can't fault the location, but rooms are getting very tired, and cleanliness leaves a lot to be desired, bathroom especially. We were only provided with two towel and bath mat, no hand towels or face cloths. I asked for some and was given the hand towels only, and these disappeared the next day never to return. The... More 

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Julie C, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the... More 

Dunoon NSW
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very friendly staff. We were upgraded to an apartment and it is lovely. Great air-con, clean and spacious. Very cheap by Australian standards! Massive cafe for all meals if you want to eat in. A choice of Malay, Indian, Chinese or Japanese at all meals - it's huge!!

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear DunoonJules, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to serve... More 

Bath, United Kingdom
Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago

Great location, just 8 mins walk away from the Kuala Lumpur Convention Centre, 15 from the Petronas towers, yet not too busy. The pool is a little bit cold, but nice and refreshing. Rooms very comfortable and clean, however slightly strange window into the bathroom. Room service was very nice, however once it took 90 mins to arrive!

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Charlie P, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologize for the... More 

Golden Beach, Queensland, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed three nights - got upgraded to next room up on arrival which was very hospitable of the hotel. The room was spacious and luxurious. Have read mixed reviews about this place n the past but we give a big thumbs up. A highlight was our final lunch at L'Heritage Restaurant. we were the only patrons and got very attentive... More 

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Doc1964001, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More 

Hotel Review Summarization

What travelers say

  • Very good(23)
  • Star hotel(15)
  • Breakfast buffet(14)
  • Petronas Towers(9)
  • Pool area(9)
  • Friendly and helpful(7)
  • Club room(6)
  • Great location(6)
  • Twin tower(4)
  • Would definitely stay(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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