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The Royale Chulan Kuala Lumpur

Certificate of Excellence
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5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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The Royale Chulan Kuala Lumpur
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The Royale Chulan Kuala Lumpur
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1,746 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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Hong Kong, China
Top Contributor
112 reviews 112 reviews
108 hotel reviews
231 helpful votes 231 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Two of us stayed here for 4 nights and we very much enjoyed our stay. The hotel is large and spacious with good rooms and a really great bathroom. The beds are comfortable and the staff are polite and efficient. We checked into a room on the fourth floor, which is fortunately a non-smoking floor. The corridors are impressive and... More 

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Western Australia, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel for our 30th wedding anniversary. It was absolutely fabulous. We stayed in a club room which gave us access to the lounge for afternoon tea and pre-dinner drinks and canapés ect. Other perks were the 4 free items of laundry per day and of course the beautiful roo. On check in we were escorted to... More 

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Sydney, Australia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Fantastic stay at a luxurious hotel with wonderful staff, lovey food and great comfort.Loved the natural and traditional malay style wood architecture. Must mention the lovely check-in staff including Miss Azura, the lovely guys at the restaurant (Shahzad was always welcoming) as well as Ali the shuttle driver who was wonderful . All in all a very enjoyable stay.

Was this review helpful? Yes 1
Gold Coast
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here 2 nights at beginning of holiday. Knew we were arriving early morning so booked for the previous night so we could Book in early. Confirmed this TWICE by email but on arriving at front desk, he seemed to have no knowledge of it. Asked our room preference and on requesting non smoking, he continued to stare into computer... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My girlfriend and I stayed at The Royale Chulan for 2 nights. We were immediately hugely disappointed by our luke-warm/rude reception by the staff member checking us in. We expected a lot more for a so called 5* hotel. The room itself was lovely, clean and the bathroom was also excellent. We found the atmosphere slightly sterile and tailored to... More 

Was this review helpful? Yes 2
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Krissy M, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We always look forward to our guests feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I apologise for your unfortunate experience... More 

Mumbai, Maharashtra, India
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went to Malaysia on my honeymoon, and stayed and The Royal Chulan for 2 nights. The experience was quite pleasant. Here's my $ 0.02 POSITIVES: 1) Interiors are very nicely done - the entrance lobby, the lift lobby and F&B areas - all gives you a nice arrival experience 2) The bed and other furniture in the room was... More 

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Vivek S, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for staying with us during your honeymoon and on behalf of our team, may I say how grateful we are to hear of your positive experience in our hotel. Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur We are... More 

scotland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Recently stayed for 10 nights with son and daughter (both adults) in a family room (8th floor) which easily accommodated 3 single beds. Huge bathroom and plenty of storage space. Rooms well maintained and always refreshed throughout day. We had a Club Room which included access to the peaceful Club Lounge throughout the day with access to a PC and... More 

Was this review helpful? Yes 3
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear snoomypine, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words and glad to know that you enjoyed the facilities at the Club Lounge including our buffet spread... More 

Brussels, Belgium
Contributor
11 reviews 11 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived in KL and stayed here for 4 nights. After visiting the city it was like coming home. We swom in the beautiful swimmingpool and enjoyed the big room with super bathroom. Breakfast is also fantastic! So after 1 month travelling we decided to come back here and we had a perfect closure. I would go back. Only wifi... More 

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear lynnraey, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for making us your preferred choice during your recent stay in Kuala Lumpur. We appreciate your kind feedback and comments. We also would like to apologise on the poor wifi connections in the room. We hope you will find time to visit us soon and be at your... More 

Shiraz
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and i stayed at this hotel for 8 nights. The hotel was perfect, everything was good and comfort. The air conditioning system, bath room, staff and the best part was breakfast buffet which gave us a wide range of choices. The hotel is located near pavillion mall and you will have access to food court of this mall... More 

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Mehrnaz S, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you... More 

India
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has good greeters. Other than that, nothing worth writing about. The front desk was asked to give a room away from the noise of the elevators. He agreed but gave a room next to the elevator. The pizza that we had in the restaurant was not up to the mark and the waitpersons seemed highly distracted. Also, communicating... More 

Was this review helpful? Yes 1
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear kalki007, Thank you for taking time out of your busy schedule to write a review on The Royale Chulan Kuala Lumpur. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience you had with... More 

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