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All 270 Kuala Lumpur hotels

The Royale Chulan Kuala Lumpur

5.0 of 5 Hotel   |   5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
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Ranked #14 of 270 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed yesterday
Jacek J Gdansk, Poland
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1,474 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gdansk, Poland
Top Contributor
245 reviews 245 reviews
102 hotel reviews
197 helpful votes 197 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is very good: nice lobby, nice rooms, nice spa area. Staff is nice and helpful. Internet works very well. Breakfast is surprisingly bad, It seems that You have huge choice of the different food but in fact the food is tasteless and prepared much in advance - Chopped vegetables are not fresh anymore, etc. Coffee is poor although... More

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Sydney, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful, clean, fancy rooms. Excellent staff, very attentive, helpful and friendly. This was a splurge for us on a two day layover. It was perfect, great buffet brekky and close to everything in the city. We had a pretty crappy view but that didn't matter. The place was great value, we definitely got what we paid for!

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear jackstee246, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will... More

London
Contributor
19 reviews 19 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

This may be labelled as a 5 star Hotel, but my experiences with their so called 'chain and customer services' as well as ground staff have been anything but. How a hotel treats its customers and prospective customers demonstrates the care it has towards them. This means dealing with uncertainties and unforeseen circumstances, What I found here is they ignore... More

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Newcastle, Australia
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms were clean and lovely - except the shower leaked/flooded the bathroom floor (poor design) and my young daughter slipped over a few times on the tiles (stressful) - it also didn't help when housekeeping didn't leave a floor mat one morning. When I checked in I was told I hadn't requested a cot and I would only be... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear reb_and _steve, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time off your busy schedule to review us on Tripadvisor. We regret the shortcomings you experienced during your recent stay with us. We have taken your comments seriously and rest assured, we have conducted an investigation into the matter and have already taken measures to... More

Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed in the Royale Chulan for a night back in May on a stopover. Apart from KL being a little surprise package in itself, we both loved this hotel and it's traditional Malaysian style. We stayed in a Delxue room, it was very spacious with it's own private balcony overlooking the pool courtyard and King size... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Melissa K, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you... More

Contributor
13 reviews 13 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a bit reluctant when I first booked this hotel as it is not an internationally known chain hotel. They had a good promotion so my friend decided to take the chance. The moment we arrived, we were greeted by 3 staff and all our luggage was out of the cab in no time. As we arrived late around... More

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Athens, Greece
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything seems so large and tall and spacious in this hotel! From the driveway, to the lobby, to the actual rooms, we were overwhelmed by the space. The room was huge, high ceilings, enormous bed and bathroom. The staff was professional and helpful, no complaints at all. The breakfast offers a variety of food, but we found it quite chaotic... More

Was this review helpful? Yes 2
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Katerinask, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for your kind words and vote of confidence in our service and glad to know that you enjoyed your stay here. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

While visiting KL, i wanted to stay in a mid level hotel near petronas tower. i read a few good reviews about this hotel. i was delighted to see the exterior part.. looks like a grand palace. but i became a bit disappointed after entering the hotel. more dishearten after entering the room. bad smell in the room, light was... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Fagun333, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on The Royale Chulan. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologize for... More

Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

From the moment I checked in, I was totally impressed. The Staff presented themselves with professionalism and friendliness. I was privy to an incident upon check-in where a difficult client was being managed in a matured and calm manner. Surprised beyond expectation about the room upgrade. Beautiful and spacious room! And with views of the Peteonas Towers. The buffet breakfast... More

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PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear Flex D, Warm greetings from The Royale Chulan Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. Thank you for the generally positive gestures and kind words. Glad to know that you enjoyed your stay as well as the vibrant city of Kuala Lumpur. We welcome all your feedback and... More

Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My oh my, the moment we got out of the taxi at the hotel, about 3 men came running up to us offering to take our luggage. The door was opened for us and for a moment, we felt like royalties! At the reception counter, we had some issues with our bookings and we were attended by this sweet lady,... More

Was this review helpful? Yes
PRManager88, General Manager at The Royale Chulan Kuala Lumpur, responded to this review

Dear richietayil, Warm greetings from The Royale Chulan Kuala Lumpur! I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you... More

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Additional Information about The Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450 , Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Royale Chulan Kuala Lumpur 5*
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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