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All 274 Kuala Lumpur hotels

The 5 Elements Hotel

3.5 of 5 Hotel   |   Lot 243, Jalan Sultan (Chinatown), Kuala Lumpur 50000, Malaysia
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The 5 Elements Hotel
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Ranked #115 of 274 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed yesterday
anthonylau83 Sibu, Malaysia
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200 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sibu, Malaysia
Contributor
11 reviews 11 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed 5 days 4 nights, booked online through their website. 1. When we wish to check in, my wife showed the itinerary which we printed when we made online booking. Instead of the amount RM6xx stated on the paper, the front desk insisted that the amount must be charged with 16% tax. Until i show the email which clearly stated... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The hotel was just 5 minutes away from chinatown. The first thing i will look at from a hotel room would be the bathroom. And the bathroom was clean and no weird smell. The room was nice, clean and i think it was recently renovated. The room is quite big and comfy considering the price. Do not worry about food... More 

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Ratih K, First of all thank you for writing us this review of our hotel on Tripadvisor. It is our pleasure to provide you with the best lodging experience in Chinatown, and we are glad that you've enjoyed your stay with us. While we do agree that some of the offerings in Chinatown is not suitable for our muslim... More 

Hong Kong, China
Top Contributor
52 reviews 52 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the 5 Elements for one night and I would definitely recommend it to travellers who are looking for an affordable but comfortable option in the China Town area of KL. The 5 elements offers spacious en-suite rooms with comfy beds and pretty nice views overlooking KL (I was staying on the 11th floor). The staff is helpful... More 

Was this review helpful? Yes
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Pilli26, Thank you for spending your time writing us this review on Tripadvisor. We are very pleased to hear that your experience with us have been good and that our facilities provided have managed to keep your stay comfortable. We do hope that your previous stay with us will not be the last and we look forward to welcoming... More 

Loch Sport, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned to KL and stayed at The 5th Elements Hotel in Chinatown. Consistent, helpful staff at check in and housekeeping. Breakfast has really improved, Upgraded the breakfast area, new menu and looks and works really well. Location is the best in Chinatown. Rooms very quiet and clean. Have always found this Hotel reliable and staff are all very friendly and... More 

Was this review helpful? Yes
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear kitchenqueen14, Thank you for sharing your experience with us on Tripadvisor. Knowing that this is not your first time staying with us, we are happy to know that our enhancement especially on our breakfast service have made a difference to your experience with us. It has been our pleasure to have had the chance to accommodate your stay in... More 

Loch Sport, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was recently renovated, the bathroom is excellent. The views across KL skyline are superb. The reservation and check in was seamless and speedy. Housekeeping is fast and thorough. The breakfast restaurant has had a facelift with more choices and the selection varies daily. Hotel staff are extremely courteous and are happy to go out of their way to... More 

Was this review helpful? Yes
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear hanoman30, Thank you very much for leaving us a review on Tripadvisor. We are excited to have the chance to welcome you back to our hotel. We are delighted that we've managed to keep you satisfied with our facilities and of course our staffs. Thank you once again for your continuous support for our hotel, and we cannot wait... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed 2 weeks ago

Whenever I check into a hotel, I will check out the fire exits. Our room on the 10th floor was directly across from the fire exit door. For the 3 nights our family stayed there in 2 rooms, this door was blocked by 2 large laundry bins filled with towels and bedsheets. To check the fire exit door, we actually... More 

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear 2013newy, Thank you so much for choosing us and taking your time writing us this review on Tripadvisor. Our deepest apology are extended for the bad experience you've had during your stay with us. We agree that the issues that you have highlighted is unacceptable, especially when it comes to the safety of our guest. We assure you that... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

For a place in China Town the location is perfect. The room was very comfortable, the bed was very short for a deluxe Queen as at only 5ft 10 my feet were hanging out the end! But it was a really comfortable mattress. The room was clean and well appointed, although it all looked a little tired and in need... More 

Was this review helpful? Yes
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Martin S, First of all thank you for sharing your experience with us here at Tripadvisor. We would like to apologize for the inconvenience you've had during your stay with us. Be ensured that the points you have shared, especially on the breakfast quality will be improved in order for us to provide the best to our beloved guests.... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 16, 2014 via mobile

Room okey but a bit tatty and smelly. Bathroom was ok. Overall neeeded some TLC.Not much choices for the breakfast and not even provide fresh milk for tea and coffee. Waiting stuffs were okey but we didn't get much respond from them. The Location is great but no much of view from the room.

Was this review helpful? Yes 1
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Ssassyme, Thank you so much for staying with us and taking your time writing us this review on Tripadvisor. We offer our sincere apologies for the inconveniences that you've encountered during your stay with us. As an accommodation provider, it is our goal to provide a clean and comfortable environment for our guests. we will ensure that necessary measures... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2014

I was going to give this hotel a bad review because of the woman at the reception but it deserves more than that. We arrived at 6AM at the hotel, tired from a long flight and had the 'pleasure' of dealing with the most unhelpful receptionist I've ever encountered. She clearly has an attitude problem so if you happen to... More 

Was this review helpful? Yes 1
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear cospar, Thank you for taking your time writing us this review on Tripadvisor. We duly extend our apologies for the behavior of our reception staff, and be assured that necessary actions will be taken as we do not condone such behavior especially when it comes to interacting with our guests. We are glad that our rooms have been accommodating... More 

Colorado
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 3, 2014

Im really fun of checking-in in a hotel everytime I travel, i love hotels and I prefer budget friendly hotel like The 5 Elements hotel. though its cheaper I still find the room comfortable As far as I know this hotel is themed hotel, there rooms are all furnished and have different designs per room. It is near the night... More 

Was this review helpful? Yes 1
The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear Erza11, Thank you for staying with us and taking your time off to write us this review on Tripadvisor. We are pleased to hear that your experience with us have been nothing but good. It is also wonderful to hear that we are successful in providing our guests with comfort that is complemented with affordability. We do hope that... More 

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Additional Information about The 5 Elements Hotel

Address: Lot 243, Jalan Sultan (Chinatown), Kuala Lumpur 50000, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The 5 Elements Hotel 3.5*
Number of rooms: 104
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