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The 5 Elements Hotel

Lot 243, Jalan Sultan (Chinatown), Kuala Lumpur 50000, Malaysia
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The 5 Elements Hotel
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Ranked #127 of 278 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 6 days ago
madeang Manila
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212 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manila
Top Contributor
61 reviews 61 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We did not have reservation. Just inquired early morning (arrived KL by train from Singapore)...receptionist was so accommodating and gave us a very nice start of the day. There was available room, the rate was good. When we got up to our room, impressive! We had free breakfast..set meal. They put ketchup on my sunnyside up egg which I did... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for 2 days and it was a pleasant experience. No issues as such and nothing so great also at the same time. Hotel is located in China Town offering street food, other few budget hotels and local market for anybody to shop. Breakfast menu was repeated on Day 2. Staff was courteous.

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear sushantkathuria, Thank you for leaving your review of us on Tripadvisor. We appreciate your kind words, and we also take note of your comment on our breakfast variety offered. Be assured that we take top priority in making sure our guests are well taken care of. We look forward to having you here with us again in the near... More 

Plymouth, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 12, 2015

Friendly reception. Room on 8th floor with view over china town. Single glazed, so noise from outside. Curtains only just covered window. Décor was worn & needed updating. Room had an adjoining room which didn't feel secure & the security lock on room door was broken. We informed the staff who said they would put it right, they didn't. Public... More 

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Gill H, Thank you first and foremost, for sharing your experience with us on Tripadvisor. Our sincere apologies for not being able to meet your expectations in terms of our facilities and services. We assure you that the issues you've highlighted will be reviewed, especially when it comes to the security of our guests. As a service provider, we... More 

Travelers are raving about these Kuala Lumpur hotels

Singapore, null, Singapore
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 25, 2015

I went there last year and the hotel service was really poor. No greetings upon arrival, not even a smile! Room was terrible, the hotel really needs a renovation! Stains on bed sheets, toilet not clean! Cups given were not even clean! Thank God we stayed only one night! I do not recommend this hotel!

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear MedinAsia, First of all thank you for spending your time writing us this review on Tripadvisor. We would like to extend our deepest apologies for the inconveniences that you encountered during your stay with us. It is unfortunate that your experience with us are not up to your expectations, but we assure you that we will do all that... More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 16, 2015

Arrived at 5AM following plane, train and taxi. Had advised the hotel, and received confirmation, that we would be arriving 12 hours later than booked due to an inbound flight cancellation. Reception appeared to know nothing about our late arrival. A bit unnerving. Lobby bright, airy and spotless, lift to 11th floor quiet and smooth. 11th floor corridor absolutely reeked... More 

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Bob101260, First of all thank you for writing this extensive review of us on Tripadvisor. We would like to apologize for the inconveniences that you've encountered during your stay with us. As a service provider, we strive to give our very best in service towards our guests staying with us. Be assured that your comments will be put to... More 

uk
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 4, 2015

We stayed at this hotel for 2 nights on our arrival in Kuala Lumpur before going on to Penang. We arrived around midnight and were greeted by a friendly receptionist. Our room was o.k. basic but clean, bathroom o.k. After dropping our bags we went to the friendly bar next door and had a drink and food served with a... More 

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear wessy, First of all thank you for choosing us as your place of stay in Kuala Lumpur. We are pleased to hear that your stay with us have been very much enjoyed. Your kind words are deeply appreciated by the whole team, and we sincerely hope that you will be back with us again in the near future. More 

Porto, Portugal
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 24, 2015

The nightmare started right at check-in. The receptionist was sick and always coughing (so far so good because we all have the right to be sick) however, when he coughed, he turned back and spat in the wastepaper basket that was behind him. I could not believe it!!! The room had an unpleasant musty smell and the carpet was filthy.... More 

Was this review helpful? Yes 4
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Sonia G, Thank you for taking your time sharing with us this review on tripadvisor. All of us at The 5 Elements Hotel sincerely regret that your stay with us has been disappointing. Please accept our apologies for the lack of service you have experienced and we would like to assure you that your feedback has been forwarded to... More 

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 17, 2015

Its a nice 3 star hotel with in budget. I stayed here with my wife for a night after reaching KL from singapore. Being located in Heritage Chinatown , its quite convenient to move around , Central market is walk able from here , berjaya square is near by and many good Indian restaurants are in close proximity. Fulfilled our... More 

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Chitranjan R, First of all thank you for choosing us as your place of stay in Kuala Lumpur. We are pleased to hear that you and your wife had an enjoyable stay with us. Your kind words are deeply appreciated by the whole team, and we sincerely hope that you will be back with us again in the near... More 

Bangalore, Karnataka, India
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 12, 2015

I stayed in this hotel for 3 nights, overall it is a good hotel and in chinatown " a shopper's paradise".. Jus outside hotel in a short distance of 50 mts u ll find the entrance to the popular chinatown... Locality not so good for vegetarians as there are many roadside non-veg stalls which smell really bad (for veggies) and... More 

Was this review helpful? Yes
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear magicalking2015, Thank you first of all for taking your time writing us this review on Tripadvisor. We sincerely apologize for the shortcomings on our side, and we assure you that your comments will be taken into consideration in making our service and facilities better. We strive in order to provide only the best to our guests, and we hope... More 

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed January 29, 2015

Overall the hotel is good. Comfortable bed, nice bathroom with shower, and breakfast is also available which i was quite unsure about since alot of reviews mentioned that it is not worth it... but to me its not that bad! Got a good deal too for the Deluxe Room, which I managed to get a cheaper price by booking through... More 

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The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Addy1990, Thank you for your time spent writing us this review of us on Tripadvisor. We are very happy to hear that your experience with us have been pleasurable. Your kind words are deeply appreciated by the whole team, and we sincerely hope that you will be back with us again in the near future. More 

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