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All 274 Kuala Lumpur hotels

The 5 Elements Hotel

3.5 of 5 Hotel   |   Lot 243, Jalan Sultan (Chinatown), Kuala Lumpur 50000, Malaysia
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The 5 Elements Hotel
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Ranked #117 of 274 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed 1 week ago
Ssassyme
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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1 review
3 of 5 stars Reviewed 1 week ago via mobile

Room okey but a bit tatty and smelly. Bathroom was ok. Overall neeeded some TLC.Not much choices for the breakfast and not even provide fresh milk for tea and coffee. Waiting stuffs were okey but we didn't get much respond from them. The Location is great but no much of view from the room.

Was this review helpful? Yes
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear Ssassyme, Thank you so much for staying with us and taking your time writing us this review on Tripadvisor. We offer our sincere apologies for the inconveniences that you've encountered during your stay with us. As an accommodation provider, it is our goal to provide a clean and comfortable environment for our guests. we will ensure that necessary measures... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was going to give this hotel a bad review because of the woman at the reception but it deserves more than that. We arrived at 6AM at the hotel, tired from a long flight and had the 'pleasure' of dealing with the most unhelpful receptionist I've ever encountered. She clearly has an attitude problem so if you happen to... More

Was this review helpful? Yes
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear cospar, Thank you for taking your time writing us this review on Tripadvisor. We duly extend our apologies for the behavior of our reception staff, and be assured that necessary actions will be taken as we do not condone such behavior especially when it comes to interacting with our guests. We are glad that our rooms have been accommodating... More

Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 3, 2014

Im really fun of checking-in in a hotel everytime I travel, i love hotels and I prefer budget friendly hotel like The 5 Elements hotel. though its cheaper I still find the room comfortable As far as I know this hotel is themed hotel, there rooms are all furnished and have different designs per room. It is near the night... More

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The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear Erza11, Thank you for staying with us and taking your time off to write us this review on Tripadvisor. We are pleased to hear that your experience with us have been nothing but good. It is also wonderful to hear that we are successful in providing our guests with comfort that is complemented with affordability. We do hope that... More

Singapore, Singapore
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 15, 2014

Always wanted to stay at this Hotel finally get to stay here was so excited about it. But the moment I step into this hotel I regretted to even book here. The reception lady attitude was really bad. As need to pay deposit of Myr50 per room as we had three rooms mean stuck with Myr150 no options given to... More

Was this review helpful? Yes 1
The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear Margy3751, First of all thank you for sharing your experience with us on Tripadvisor. We would like to apologize for your bad experience during your stay with us. We do agree that such mannerism by the staffs in regards to your requests are not acceptable in any way possible. As a service provider, we strive to give our very... More

Sacramento, California
Contributor
16 reviews 16 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 2, 2014

Not the first guest to observe this! A relatively new / refurbished property right in the midst of whatever appeals to you (or doesn't) about KL Chinatown.....street food & drink, trinkets of every sort, clothing, and probably a pickpocket or two in the crowd. All of the street activity produces a bit of noise, but promptly at 23:00 the stalls... More

Was this review helpful? Yes 1
The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear BadOrderBob, Thank you for sharing your stay experience with us on tripadvisor. We do agree that Chinatown, while being a famous landmark of Kuala Lumpur, is not known for being luxurious. In spite of this, we are trying our level best on providing the best lodging experience while keeping our prices affordable. Thank you for taking your time sharing... More

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Top Contributor
51 reviews 51 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 27, 2014

Stay at room 1002, the room have awesome view KL tower, Chinatown and Maybank tower. The furniture in the room very old, room corridor need some paint (too many scratch), the bathroom was good, but housekeeping forgot to provide Tea pack for 3 nights !! (the hotel website stated provided tea and coffee facilities). The breakfast start at 7am, selection... More

Was this review helpful? Yes 1
The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear taycp, Thank you for spending your time writing us this review on tripadvisor. We sincerely apologize for the shortcomings on our side, and we assure you that your comments will be taken into consideration in making our service and facilities better. We strive in order to provide only the best to our guests, and we hope that your next... More

Trieste, Italy
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 26, 2014

1 min walking from the lively Jalan Petaling and China town the hotel in completely refurbished with spacious room at a very good deal. Breakfast and free wifi are included in the price. Just outside the hotel there is a wide range of food stalls and restaurant where enjoy the evening and shops where empty your wallet! :-)

Was this review helpful? Yes
The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear rccrd_tram, Thank you very much for sharing your experience with us on tripadvisor. We are pleased to know that your Kuala Lumpur trip with us have been a good. Also, while Chinatown is a great place to visit, there are many more places of attractions nearby that signifies Malaysia as a country. We would be happy to recommend some... More

Loch Sport, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 22, 2014

I stayed in the 5 Elements Hotel in June and was very happy with the accommodation. The location is the best in Chinatown, central to great restaurants and easy walking to the mono rail. The corner rooms are a little bigger, and the high level your room the views improve. I found the front corner rooms to quiet and again... More

Was this review helpful? Yes 2
The5Elements, Manager at The 5 Elements Hotel, responded to this review

Dear kitchenqueen14 First of all we would like to thank you for your review of us on Tripadvisor. We are glad that you've enjoyed your stay with us, and that our staffs are able to assist you throughout your stay. Be assured that your comment will be passed down to the staffs, and I'm sure they will be pleased knowing... More

Loch Sport, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 13, 2014

This hotel is our favorite in KL. Booking, Checkin & Checkout was seamless. We had a clean, quiet room, with everything worked ok. The location is perfect close to monorail, bus station and Tang City Food Court.

Was this review helpful? Yes
The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear Hanoman30, First of all thank you for your loyalty with us, we appreciate the support given to us. We are pleased to know that every single one of your stay have been great, and we do hope that your recent visit will not be the last. Once again, thank you and best wishes. Yours Sincerely, The 5 Elements Hotel More

Horsham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2014

It's one step away from Chinatown, we only stayed for one night before our trip to Taman Negara but the hotel was very helpful in waking us up when we overslept and nearly missed our trip departure haha! Good clean rooms and friendly helpful staff, would recommend anyone travelling with Han travel to Taman Negara to stay here as it's... More

Was this review helpful? Yes
The5Elements, General Manager at The 5 Elements Hotel, responded to this review

Dear Holidayaddict083 Thank you so much for staying with us and taking your time writing us this review on tripadvisor. We are glad that you’ve enjoyed your stay at The 5 Elements Hotel, and we hope that your trip to Taman Negara was good as well. Once again, we thank you for choosing us as your place of stay and... More

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Additional Information about The 5 Elements Hotel

Address: Lot 243, Jalan Sultan (Chinatown), Kuala Lumpur 50000, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The 5 Elements Hotel 3.5*
Number of rooms: 104
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