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76-80 Cangkat Bukit Bintang, Kuala Lumpur 50200, Malaysia
Hotel amenities
Imperial Hotel
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Ranked #155 of 278 Hotels in Kuala Lumpur
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42 reviews from our community

Traveler rating
    6
    11
    19
    3
    3
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19
10
1
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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  • All months
    (42)
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    (8)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We reach the hotel around 2pm,n we get to check in,but only 2 room is ready n another still under cleaning We book through booking.com n when we book is state can pay later..but around 9am,the hotel already charge my fren credit card After we check in the front desk request for the confirmation email from booking.com n say they... More 

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Quezon City, Philippines
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 5, 2014

2nd time around to use this hotel while in Kuala Lumpur. We picked this hotel because it was relatively cheaper than the other hotels near Jalan Alor. Rooms were okay, but don't expect a 5-star rooms. Location was really good, as this is just in front of Jalan Alor, where you can find hawker restaurants and stalls. It is walking... More 

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Tawau, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 21, 2014

The check in process was quite slow. Rooms was not that clean. The Front counter staff not very friendly. The location of the hotel is okay nearby to shopping malls , BB plaza, Sungai Wang, Pavillion. No food outlet anyway outside plenty of food stalls.

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Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 14, 2014

This hotel located in the great location of bukit bintang. The front desk staff was helpful and friendly. However, the housekeeping staff was extremelly lazy.It happen that the bed cover got a little oinment spot, on the next day, the housekeeping staff called us directly to the room with a very unfriendly voice. The lady said we damage the bed... More 

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Bali, Indonesia
Top Contributor
71 reviews 71 reviews
29 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed March 16, 2014

Located at most busy cross street Cangkat Bukit Bintang. An old average business hotel that need do a lot of renovation. Their room and amenities were old fashioned and worn. you could feel the dust on the carpet under your feet. The Service just Okay but nothing special. They should do more effort on cleanliness and do a huge renovation... More 

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Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2013

this is the revisit trip to Kuala lumpur with my family member. Remember my previous trip i had stay in this hotel before...almost 4 years ago. This second trip i will be going for a 2 week vacation in Kuala lumpur and genting. Notice there is a difference with this hotel, things had been upgraded and have the staff still... More 

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1 review
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 18, 2013 via mobile

on the 13th september 2013, our rooms 502and 503were being broken into. all of our luggages being cut open and ransacked and personal belonging stolen.according to the cctv, 2 chinese guys had some sort of a masterkey.they went from floor to floor trying to open doors,unfortunately they managed to open our room door.we notified the hotel security and they told... More 

Was this review helpful? Yes 16
singapore
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 5, 2013 via mobile

I stayed at imperial Hotel on April 2013. One of the good point is the location is excellent. You just need to cross the road and you can find many restaurant with a good food. However, the customer service is really worst. I really suggest the management to conduct a hospitality trainning. I got the room with the leak of... More 

Was this review helpful? Yes 2
Dhaka City, Bangladesh
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 3, 2013

Imperial Hotel is at Bukit Bintang from where u can catch Taxi, monorail, Hop-on Hop-off bus to go to your destination. The famous H&M shop, BB Plaza, 88* Fahrenheit, Surya KLCC is at walking Distance. The hotel has no restaurant and there is no need of it, because there are lots of Chinese restaurants in front of the hotel, lots... More 

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Karachi, Pakistan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 20, 2013 via mobile

I stayed with my family twice during month of June, the have changed a lot since I have staying on it 2005, the rooms are big and very spacious but if prices can be little more economical it can be a perfect place to stay but I will still stay again in this hotel if I'll be in kl again

Was this review helpful? Yes 2
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Additional Information about Imperial Hotel

Address: 76-80 Cangkat Bukit Bintang, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Number of rooms: 90
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