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Imperial Hotel

76-80 Cangkat Bukit Bintang, Kuala Lumpur 50200, Malaysia
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Imperial Hotel
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Ranked #152 of 282 Hotels in Kuala Lumpur
A recent review
4 of 5 stars Reviewed February 23, 2015
Shirley N
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44 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

Clean room, tidy housekeeping, strong wifi connection reasonable price and excellent location. It's located nearby the food street and shopping malls.😆 Too bad there's no window in my room. ( my room is 114) if not this trip will be more satisfying lol. Not having window makes me feel uncomfortable. The staff in the reception counter is unfriendly, talking to... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 20, 2015

We have stayed at this Hotel several times. The location is central to shopping malls, supermarket, restaurants, eat streets (Jalan Alor), and transport (Bukit Bintang Mono Rail). Staff is very helpful with several of our requests. We originally booked a specific room, and it was occupied during check-in, and a day later, it was available, and they transferred us the... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 22, 2015

We reach the hotel around 2pm,n we get to check in,but only 2 room is ready n another still under cleaning We book through booking.com n when we book is state can pay later..but around 9am,the hotel already charge my fren credit card After we check in the front desk request for the confirmation email from booking.com n say they... More 

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Quezon City, Philippines
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 5, 2014

2nd time around to use this hotel while in Kuala Lumpur. We picked this hotel because it was relatively cheaper than the other hotels near Jalan Alor. Rooms were okay, but don't expect a 5-star rooms. Location was really good, as this is just in front of Jalan Alor, where you can find hawker restaurants and stalls. It is walking... More 

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Tawau, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 21, 2014

The check in process was quite slow. Rooms was not that clean. The Front counter staff not very friendly. The location of the hotel is okay nearby to shopping malls , BB plaza, Sungai Wang, Pavillion. No food outlet anyway outside plenty of food stalls.

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Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 14, 2014

This hotel located in the great location of bukit bintang. The front desk staff was helpful and friendly. However, the housekeeping staff was extremelly lazy.It happen that the bed cover got a little oinment spot, on the next day, the housekeeping staff called us directly to the room with a very unfriendly voice. The lady said we damage the bed... More 

Was this review helpful? Yes 3
Bali, Indonesia
Top Contributor
75 reviews 75 reviews
30 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 16, 2014

Located at most busy cross street Cangkat Bukit Bintang. An old average business hotel that need do a lot of renovation. Their room and amenities were old fashioned and worn. you could feel the dust on the carpet under your feet. The Service just Okay but nothing special. They should do more effort on cleanliness and do a huge renovation... More 

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Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2013

this is the revisit trip to Kuala lumpur with my family member. Remember my previous trip i had stay in this hotel before...almost 4 years ago. This second trip i will be going for a 2 week vacation in Kuala lumpur and genting. Notice there is a difference with this hotel, things had been upgraded and have the staff still... More 

Was this review helpful? Yes 3
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 18, 2013

on the 13th september 2013, our rooms 502and 503were being broken into. all of our luggages being cut open and ransacked and personal belonging stolen.according to the cctv, 2 chinese guys had some sort of a masterkey.they went from floor to floor trying to open doors,unfortunately they managed to open our room door.we notified the hotel security and they told... More 

Was this review helpful? Yes 17
singapore
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 5, 2013 via mobile

I stayed at imperial Hotel on April 2013. One of the good point is the location is excellent. You just need to cross the road and you can find many restaurant with a good food. However, the customer service is really worst. I really suggest the management to conduct a hospitality trainning. I got the room with the leak of... More 

Was this review helpful? Yes 2
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