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Silka Maytower Hotel, Kuala Lumpur

7 Jalan Munshi Abdulah, Kuala Lumpur 50100, Malaysia
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Silka Maytower Hotel, Kuala Lumpur
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Ranked #130 of 286 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 1 week ago
JuneMid Kuala Lumpur, Malaysia
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732 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Kuala Lumpur, Malaysia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

With my family for the 6th time and still Silka is a great hotel for my personal stay on the 19th July room 2310 deluxe :) Checking in was fast. Bell boy was helpful. Room was clean and tidy. Call housekeeping for a service and they arrive 5 mins later. Great stay and hope Silka have this reward kind of... More 

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear JuneMid, Greetings from Silka Maytower, Kuala Lumpur! Thank you for your feedback. We are happy that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely, Henry Loo General Manager, Silka Maytower, Kuala Lumpur More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Photos are fake. Hotel is so dirty. Rooms are small and smelly. We booked a room and after we had one look only - we left the place. It cost us the price of one night stay but for me was better to stay awake somewhere outside on the street then spend 5 more mins in this place. Hope will... More 

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear Elena O, I am sorry to hear of your experience with us during your recent trip. Indeed, it is truly unacceptable and our housekeeping team has been reprimanded. Please know that we take the comfort and well-being of our guests very seriously. Your honest feedback is much appreciated and once again, we sincerely apologise for this incident. Sincerely, Henry... More 

Travelers are raving about these Kuala Lumpur hotels

Singapore, Singapore
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had the best time to spent time and $$ to hunt for traditional malay outfits. So much of varieties of design from low to high end. Came down during festive season, we enjoyed the local spirit atmosphere. So full of vibrant to celebrate the upcoming festival 'Hari Raya Puasa'.

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear hafizah-ahmad, Greetings from Silka Maytower, Kuala Lumpur! Thank you for your feedback. We are happy that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely, Henry Loo General Manager, Silka Maytower, Kuala Lumpur More 

1 review
2 of 5 stars Reviewed 3 weeks ago

First time i've been here, the room is great but the service is poor, they dont have any water supply for the whole day I called to complain and they give me nonsense suggestion they ask me and my family to go to 'another hotel to shower' and even they not even say it in a proper way and tone.

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear husninaa, Greetings from Silka Maytower, Kuala Lumpur! I sincerely apologise for the unsatisfactory experience during your stay with us. Indeed, our frontliner should have communicated with you in a more professional and polite manner. We apologise for this incident and will brief our service staff on this, to ensure other guests do not encounter the same treatment in future.... More 

Bandar Seri Begawan, Brunei Darussalam
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

When we first arrived here, our problem began to start. First of all, they changed our deluxe room for a standard room due to a leakage. That is alright but the fact that we had to wait for more than 2 hours of what they promised us of the deluxe room was untolerable. The service was very slow as well... More 

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear Deelah H, Greetings from Silka Maytower, Kuala Lumpur! Thank you for your honest feedback and we sincerely apologise for the unsatisfactory experience you encountered during your stay with us. We have raised this matter internally and are taking serious measures to ensure that this does not happen again in the future. Please accept our sincere apologies and we will... More 

Ahmedabad, India
1 review
4 of 5 stars Reviewed 3 weeks ago

I had visited this hotel for 5 nights and I should say it's very convenient to move around for both business and shopping and food as there are 3 to 4 Indian restaurants available at walking distance.. This hotel also have swimming pool and Gym...

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear chetanjiwani, Greetings from Silka Maytower, Kuala Lumpur! Thank you for your feedback. We are glad that you enjoyed your stay with us and look forward to welcoming you again soon. Sincerely, Henry Loo General Manager, Silka Maytower, Kuala Lumpur More 

Helsinki, Finland
Level Contributor
10 reviews
10 hotel reviews
4 of 5 stars Reviewed June 27, 2015

A lot of choises for breakfast and you can eat as much as you want. Room was very clean, they cleaned it every day. Bed was good and aircon worked. Location was good but it could have been even better. Machines in the gym didn't work that well and they didn't have a lot of from which to choose, but... More 

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear SanttuLaina Greetings from Silka Maytower Kuala Lumpur! Thank you for choosing us as your preferred hotel during your time in Kuala Lumpur. We apologise that the pool was not available for use during your stay with us, as it was closed for repair and maintenance works. We have also conducted maintenance work on the machines at our gym to... More 

1 review
1 of 5 stars Reviewed June 25, 2015

Upon entering my room, there is a bad damn sock smell and carpet is in very bad condition where I simply cannot step on it. Ask for air freshner, was told "dun have"! So very dissappointing. Reception Staff are not flexible and very abrupt.

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear Darling E, Greetings from Silka Maytower Kuala Lumpur! Thank you for taking the time to provide your feedback. We take your feedback seriously and are conducting a thorough check on the room to fix the problem. Additionally, we constantly strive to ensure that our guests are well-taken care of and treated courteously throughout their stay with us. We apologise... More 

Kuala Lumpur, Malaysia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 22, 2015

Booked with booking.com. Booked deluxe, but staff mistook my booking for superior. Took nearly one hour to settle the misunderstanding and find my booking. Room is clean overall, but a little dusty on the bedsheets. Room is very spacious and quiet, providing a much needed rest for me.

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear Ekin8665, Greetings from Silka Maytower Kuala Lumpur. Thank you for choosing us as your preferred hotel during your time in Kuala Lumpur. We appreciate your honest feedback and strive to rectify the issues that you have highlighted. We hope to welcome you again soon. Warm regards, Henry Loo General Manager More 

Singapore, Singapore
Level Contributor
1 review
1 of 5 stars Reviewed June 20, 2015

Some of their staff are badly trained or badly brought up. Customer service is next to zero. Even when they have made a mistake, they do not admit they have done so. There was rubbish and food in the corridors that were not cleaned up for more than a day, with cockroaches having a fun time feasting on it.

Was this review helpful? Yes
SilkaHotelsMsia, General Manager at Silka Maytower Hotel, Kuala Lumpur, responded to this review

Dear jacob w, Greetings from Silka Maytower, Kuala Lumpur! Thank you for taking the time to provide your feedback. We take your comments seriously and have raised this matter internally with our staff responsible for cleanliness at our premises. Additionally, we apologise for the less-than-satisfactory customer service and have notified our frontline staff on this matter. It is our duty... More 

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