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All 254 Kuala Lumpur hotels

The Gardens Hotel & Residences-St Giles Luxury Hotel

5.0 of 5 Hotel   |   Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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The Gardens Hotel & Residences-St Giles Luxury Hotel
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Ranked #41 of 254 hotels in Kuala Lumpur
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
rcwinter1 Danville, California
  • Reviews (596)
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596 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Danville, California
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great hotel -location next to shops,restaurants and entertainment. Room large and great amenities. Staff friendly and accommodating. Would stay here again when in the area,, Buffet breakfast has many choices and 5th floor outdoor pool awesome. Rob W. Danville, Ca.

Was this review helpful? Yes
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear reviewer, Thank you for sharing your recent hotel stay experience on Trip Advisor site. We sincerely appreciate your kind comments and are truly pleased that your stay in general was totally fulfilling. Good to know that you enjoyed the shopping malls located in Mid Valley City. Thank you for the compliments on the breakfast and infinity pool. We look... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed only for 1 night in 1 bedroom apartment for weekend getaway. The kids loved the room. Plenty of space for them to run around. The room comes with a small but functional kitchen. Room was clean and the bed was comfortable. Requested for additional towels and blankets and they were sent within minutes. The service was fast and hassle... More

Was this review helpful? Yes
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear reviewer, Thank you for your recent stay at The Gardens Hotel & Residences. It is pleasing to know that in general you had a fulfilling weekend stay with your family. The Residences does offer a more spacious accommodation option than compared to the hotel and is especially suited for young families. We appreciate you recommending the hotel as the... More

Montreal, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was provided for us as part of a relocation package until we found a place to move into. We moved out 1 week before our check out day, to show that we couldn't wait to get out of there. The 1 bedroom suite was dirty and smelly, with mold in bathroom. First, we were sure the ACs have... More

Was this review helpful? Yes 1
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear reviewer, It is with great concern that we view your Trip Advisor comment and we regret that your recent stay experience was just not up to our usual hospitality standards. In order for us to determine what has transpired here, would you please contact us with more details of your stay by reply of this message or write-in directly... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If u are looking for a place to relax, sleep and enjoy this is the place. Stay here on the 28april-30april2014. no complaint about the hotel room at all. everything is perfect. The best thing about this hotel - room is clean, bathroom and everything else work fine. - Quite spacious for a deluxe room. - easy access to the... More

Was this review helpful? Yes
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear reviewer, Thank you for sharing your hotel stay experience on Trip Advisor site. It is very encouraging for us to learn that you had a totally fulfilling experience at The Gardens Hotel & Residences. We are delighted that your entire stay went very well and thank you for your kind comments. We sincerely appreciate your positive feedback and thank... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Where do I start, The rooms stink, the sheets and towels are what you would find in a rundown motel, there is mold in the showers, toilet and bathroom. The king size bed is too short for anyone over 6" tall. If you are working at the Gardens in Mid Valley stay in downtown KL, it is only a $10... More

Was this review helpful? Yes
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear reviewer, Thank you for your feedback on Trip Advisor site. We are very disappointed to learn of your recent stay experience at The Gardens Hotel & Residences. We believe you had also written in via our guest e-survey and we appreciate your comments. With regards to the mold on the bathroom walls, our maintenance staff have been advised of... More

Singapore, Singapore
Contributor
20 reviews 20 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Noisy. Could hear the loud music from disco till 3am! The base was going doob doob and I had a headache. I cld not sleep. It is really bad that they place corporate accounts on the low floors just abv the disco. I called fo5wn to duty manager and she did not n cld not do anything. Most frustrating. Dont... More

Was this review helpful? Yes 1
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear reviewer, Thank you for writing in to Trip Advisor site. We are very disappointed to learn of your recent stay experience at The Gardens Hotel which not up to expectations due to loud music from the nearby club at the mall. We sincerely apologise about not being able to change room for you that night and this was probably... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel to attend a company residential course. Drove and asked for directions to park before checking-in. Concierge pointed me to the mall parking (hotel shares parking with shopping mall) but did not tell me that you can't get into the hotel from parking after 10pm (entrance from shopping mall is locked) if you don't have a key... More

Was this review helpful? Yes 1
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences. We regret that you were not properly informed with regards to the access door entrance from the Shopping Mall into the Hotel. This was an additional Security measure put in place for the benefit of guests. We truly apologise for the incoveniences caused and we have... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Summation of business trip stay on December 2013 booked by company: Pro - breakfast was great, nice view beyond the room windows, nicely decorated room. Con - staff not as friendly. That time when I forgot to pay deposit, they called me up on 11.30 pm when I was already asleep! They should have known that it was so late,... More

Was this review helpful? Yes
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel. Good to know that you enjoyed the breakfast and our rooms. However, we are dissapointed to learn about the way the request of deposit payment was handled. We assure you that this is not the usual practice and we sincerely apologise about the... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

It is a clean and good evironment hotel. It has a good location which has a shopping mall next beside it to and it is very convenient. It is worth to spent the money to stay in this hotel but the swimming pool is not big enough. I will be looking forward to stay this hotel in the future

Was this review helpful? Yes
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear reviewer, Thank you for your hotel stay review on Trip Advisor site. We are very pleased to learn that your stay experience was totally fulfilling and we are so glad to know that you will be returning soon. Looking forward to serving you again soon. Thank you. More

Doha, Qatar
Top Contributor
320 reviews 320 reviews
84 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed March 14, 2014

The only great thing is this hotels location. The staff are helpful and very courteous. When we checked into our first room.. it was actually FLOODED !! seems they has a fire sprinkler malfunction which no one notice until we tried to enter the room and found it ankle deep in water.. I'm certainly glad our belonging were not inside... More

Was this review helpful? Yes
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Luxury Hotel, responded to this review

Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences. We sincerely regret that the first room assigned had a sudden unforseen mishap. We are equally grateful that the incident occurred when there was no one in the room. So glad that everything was sorted out quickly for you according to procedures. We are disappointed to... More

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Additional Information about The Gardens Hotel & Residences-St Giles Luxury Hotel

Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Address: Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Kuala Lumpur
#34 Luxury Hotel in Kuala Lumpur
#44 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Gardens Hotel & Residences-St Giles Luxury Hotel 5*
Official Description (provided by the hotel):
Designed to meet the needs of business and leisure travellers who seek an enhanced stay, The Gardens Hotel & Residences - St Giles Luxury Hotel is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each and yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens Hotel & Residences - St Giles Luxury Hotel is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens Hotel and Residences-St Giles Luxury Hotel is a smart and inspired choice to stay. ... more   less 
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#26 Business Hotel in Kuala Lumpur #34 Luxury Hotel in Kuala Lumpur #44 Family Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travellers who seek an enhanced stay, The Gardens Hotel & Residences - St Giles Luxury Hotel is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each and yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens Hotel & Residences - St Giles Luxury Hotel is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens Hotel and Residences-St Giles Luxury Hotel is a smart and inspired choice to stay. ... more   less 
Number of rooms
448

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