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The Gardens Hotel & Residences-St Giles Grand Hotel

Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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The Gardens Hotel & Residences-St Giles Grand Hotel
Best prices for: 1 room 1 guest
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Ranked #51 of 278 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 5 days ago
SGoh88 Hong Kong, China
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773 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 5 nights in a one bedroom deluxe apartment. The property is slightly dated since my last visit 4 years ago. Although the apartment is getting dated, it is still very clean. Thumbs up to housekeeping. The staff at reception is friendly and helpful. The best part is the location of the property...in Mid-Valley with great shopping and eating places.... More 

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Singapore, Singapore
Top Contributor
75 reviews 75 reviews
63 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location is prime, next to the Gardens and the offices and in between PJ and KL. While this is meant to be a better hotel that Cititel and Boulevard hotel, there are a few issues in which the hotel will need to address. The room is of decent size, modern, no fuss but the smell at the foyer is... More 

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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Well, it was my first visit to this hotel. Simple and cozy. The receptionists were really friendly. The most important thing, they spoke English with the guests. So for those who are not fluent in Bahasa Malaysia, may find this very interesting as a kickstart to stay in this hotel. We were given a card to our room. The card... More 

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Bandar Seri Begawan, Brunei Darussalam
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Had the pleasure to stay with my family there. Great location, ample space on the 2 bedroom apartment. Another choice for those looking for a family room to stay in KL. Staff were good and friendly. Rooms well equipped but could use more power socket. Struggling to charge all the gadgets. Location is great as eell. City centre is just... More 

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank... More 

Kuching, Malaysia
Contributor
20 reviews 20 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location was the primary reason I chose this hotel. There are no arguments on that except if you have some friends in Kl, they could argue the location is the worst ever as for them to come and pick/meet you up at mid would require extensive efforts and time through the jam. This is especially true when there are... More 

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve... More 

Vadodara, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of the best hotel for short term stay at kuala lumpur, You can also take advantage of very big shopping mall just behind the hotel. For the indian citizens there is place near by the hotel called bangsar where you will find many good indian restaurants for lunch/dinner. Sarwana bhawan the south indian cuisine is also near this hotel.

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Sydney, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room is big, clean and comfortable. Able to enjoy the lights and skyline of Kuala Lumpur city at night. I love the view of the river below sitting on the sofa in the balcony. Just walk into Gardens and Midvalley Shopping Mall anytime including going for midnight shows in the cinemas. The only hiccup I face is the slow checking... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about your concern on the slow check-in. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank you... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room and the bath room is very nice. But there is a rubbery smell in there. Location wise it is also very convenient, the shopping malls are just next to it. The worse thing that can happen after a day of sight seeing, is to return to a hotel with yellowish water for bath!!!

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self. Please be advised that the hotel is currently replacing all carpet and that may have been the cause of the “rubbery” smell experienced. A slight tint... More 

Kuching, Malaysia
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When you are staying at a 5-star hotel, you definitely have certain expectations. Well this hotel was certainly up to it. The room was nice and clean, albeit a bit small and i personally love the bathroom. An unsecured wifi is available in the room with a good connection and speed. The breakfast buffet also up to the standard. Did... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I have been staying at this hotel for more than 4 times since February 2015. It is very well maintained and clean with relatively 'friendly' staffs. Although it's a little costly but worth the stay as it's near KL Sentral ~ train express to KLIA. The malls are relatively huge with 2 big supermarkets and plenty of restaurants.

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

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