We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 276 Kuala Lumpur hotels

The Gardens Hotel & Residences-St Giles Grand Hotel

5.0 of 5 Hotel   |   Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Hotel amenities
The Gardens Hotel & Residences-St Giles Grand Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added The Gardens Hotel & Residences-St Giles Grand Hotel to your Saves list
Ranked #51 of 276 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 2 days ago
Prestige82 Singapore
Write a Review

736 reviews from our community

Traveler rating
    180
    365
    122
    31
    38
See reviews for
200
95
32
246
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (736)
  • Mar-May only
    (150)
  • Jun-Aug only
    (187)
  • Sep-Nov only
    (177)
  • Dec-Feb only
    (222)
All months
Singapore
Top Contributor
52 reviews 52 reviews
17 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

A wonderful earth friendly hotel situated in the midst of both The Gardens mall which connects to the hotel itself as well as Mid Valley mall. The guest rooms are exemplary and voluminous coinciding with being upheld to the upmost degree of merit!

Was this review helpful? Yes
Asia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay in Gardens Hotel almost two weeks a month, 5 days each time, for the last 5 months or so, due to work. I'd love to give this hotel a 5-star rating, because I really like everything about it from their well-appointed rooms to their attentive housekeepers, doormen, and concierge staff. Their biggest problem is that the front desk... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve the appropriate... More 

Senior Contributor
33 reviews 33 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

i came back to this hotel for the second time. The company which host me, reserved this hotel for me. Location is very good. Just above nice shopping mall with many opportunities to eat and relax. All the amenities needed for business men are in the room. Breakfast is mor than impressive. I have never seen such big, quality selection.... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have also taken note of your valuable comments on how we can improve further. Thank you for your feedback. We hope to welcome you back the next time... More 

Gosford, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have been travelling to KL on a regular basis for work and have also been recently placed on a strict low sodium diet. So my hotel selection was based on location to office and also the cooking facilities (small kitchen). I have found the hotel to be quiet and also the pool area is very good. They have a... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank... More 

Ahmedabad, India
2 reviews
5 of 5 stars Reviewed 1 week ago

We had our local investigator meeting in this hotel. The service was excellent, food was good and staff were flexible to cater to the needs of the meeting. The hotel has swimming pool, however the shower rooms are quite far from swimming pool, so one needs to walk down..but pool is well maintained.

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

After staying in Ascott Sentral for a less than a week, I decided to move over to Gardens Hotel at Mid Valley Mega Mall. The reason for choosing this hotel is simple: convenience and close proximity to office. If the traffic isn't too bad, I get to office within 10 minutes by taxi. The hotel is directly connected to the... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have also taken note of your valuable comments on how we can improve further. Thank you for your feedback. We hope to welcome you back the next time... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

We were in KL to attend our grand nephew's wedding and wanted a good and conveniently located hotel to stay. The Gardens Hotel was most suitable as it is above a shopping mall and adjacent to another. We had a lovely room with city view on the 23rd floor and the hotel staff were very friendly. The swimming pool on... More 

Review collected in partnership with Skoosh

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Last November, my wife and I stayed in the Garden Hotel (having stayed at the Residences in 2013 with our grown-up children) and it was nice to be remembered by so many of the staff who routinely work at both the Hotel and Residence. Our room on 21st floor was clean and very quiet at the end of the corridor.... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank... More 

Singapore, Singapore
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

This is the no. 5th or 6th time we stayed at The Gardens for holidays in KL. The last few stays in recent years has already seen a drop in their standards (recurring issues such as toilet roll holder not securely fixed, washing basin stopper in unlock position needs to be removed else water collected at the basin doesn't flow).... More 

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, In response to the matters raised, firstly please accept our sincere apologies for the unexpected situation. This was due to an electrical cable burn out which made it necessary to ground the lifts for health and safety reasons while repairs were initiated. Due to the random nature of this problem and the ensuing urgency, it was not possible... More 

Perth
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stay here for 3D2N again in The Gardens Hotel with my family and very happy with the customer service - ie: receptionist, bellboys etc. The main reason I choose this hotel is the King size bed and the location. We had a pleasant stay and it would be better if the room has been refurbished/modernised.

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Gardens Hotel & Residences-St Giles Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Gardens Hotel & Residences-St Giles Grand Hotel

Address: Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Gardens Hotel & Residences-St Giles Grand Hotel 5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Despegar.com and Odigeo so you can book your The Gardens Hotel & Residences-St Giles Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#27 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur

796 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (357)
Viewed
Dining (10)
Viewed
Room/suite (115)
Viewed
View from room (30)
Viewed
Bathroom (47)
Viewed
Hotel & grounds (66)
Viewed
Pool/beach area (17)
Viewed
Business center/function rooms (4)
Viewed
Other (68)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (415)
Viewed
Amenities (68)
Viewed
Deluxe Room (54)
Viewed
Executive Premier Room (64)
Viewed
Pool (37)
Viewed
Restaurants and Bars (97)
Viewed
The Hotel (95)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Room/suite (4)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (4)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay