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All 268 Kuala Lumpur hotels

The Gardens Hotel & Residences-St Giles Grand Hotel

5.0 of 5 Hotel   |   Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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The Gardens Hotel & Residences-St Giles Grand Hotel
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Ranked #47 of 268 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
Ramachandran_27 Bangalore, Karnataka, India
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667 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Bangalore, Karnataka, India
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a few days of business meetings at The Gardens. It was a very productive and comfortable stay. Helpful staff at all times - at the lobby, in the room or during the team meetings in the business centre. Location was good to go around the city with cabs easily available outside if you are not particular about shopping.... More

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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my wife and would probably return for our next trip to KL. The Good - Its location is to me excellent being situated on top of the Gardens Mall which is directly connected to the very large Mid Valley Mega Mall. Yes, the hotel is a bit removed from the main shopping belt of Bukit Bintang/KLCC but... More

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned... More

Karachi
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a little bit removed from the town center (taxi into the town center ranges from MYR 10 to 20 depending on your haggling skills and the weather), right next door to two major shopping malls and associated restaurant clusters. Check in and check out were both relatively smooth, staff's communication skills in English were fine. Room was... More

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have taken note on the valuable comments from your good self and please be assured that it has been brought to the attention of the Department concerned and... More

Ipoh, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Checked-in on Aug 19 at the Executive Lounge of The Gardens Hotel & Residences. Clearly states Executive Lounge is a designated Facility for the use of our in-house Executive Floor Guest, however imposes restrictions on Children below 12 years of age not permitted to enter Executive Lounge. Why make Guest's pay prior to stating rules and conditions? Upon checking-in (and... More

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Your comments in your review are noted. Regarding the allowing of children into Executive lounges, this is a matter for each individual hotel to decide on depending on the mix of clientele. The Gardens Hotel and Residence is one of many hotel’s that practice this policy and we do our best to ensure that our guests are made... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel is filled with friendly people but I am not looking for new friends. The staff on the front desk barely speak English, which is alright if at least she gets the basics right, but even basic difference between Mr. and Ms. seems to be really challenging for her. At "The Spread" (breakfast restaurant), there are two staff checking... More

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel is clean, great service, included free wi-fi, attached to two large shopping malls which are a 30 sec walk from the lobby. Not great location if you like to walk to places instead of taking a taxi (although taxi's are very inexpensive) because there's nothing but construction around at the time we stayed. The best thing about this... More

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the construction around which is part of greater KL projects. Nevertheless we are happy that you enjoyed the facilities in the hotel and the... More

Singapore, null, Singapore
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed there for 2 nights and it was great. Even though there was some hiccups during check-in, the staff was friendly and helpful. My colleague and I were initially given rooms on different level due to the packed occupancy. However, upon request, the staff who helped with the check-in assisted us to switch both our rooms to the same floor.... More

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on some of the improvement we can enhance further and should you have anything specific in mind, please let us know through the hotel’s E-questionnaire... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose the hotel because of its great location, conveniently seated right beside 2 very big malls. The shops and eateries within its vicinity offer great varieties and convenience. The room we had was rather spacious and well laid out and comfortable. The bathroom is nicely tucked away, it has a bathtub & a shower, with the toilet in a... More

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on breakfast, we do try to provide sufficient variety and should you have anything specific in mind, please let us know through the hotel’s E-questionnaire... More

Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went for a one week seminar at the Gardens Hotel last week and enjoyed the stay there. Very convenient with mall connected to the hotel. Easy access to food & beverages establishment and supermarket. Room was nice and comfortable. Very good security and feel safe in this hotel. Will definitely come back here again.

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More

Shanghai, China
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Gardens Residence (2 bedrooms) and as it is located right above 2 very big malls (The Gardens Mall and Mid Valley), it is the perfect stay for the shopaholics and those who love to eat. You are spoilt for choice! Very spacious rooms with all the amenities you would expect. Swimming pool (outdoor) has the view... More

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More

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Additional Information about The Gardens Hotel & Residences-St Giles Grand Hotel

Address: Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Gardens Hotel & Residences-St Giles Grand Hotel 5*
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#28 Business Hotel in Kuala Lumpur #38 Luxury Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travellers who seek an enhanced stay, The Gardens Hotel & Residences - St Giles Grand Hotel is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each and yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens Hotel & Residences - St Giles Grand Hotel is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens Hotel and Residences-St Giles Grand Hotel is a smart and inspired choice to stay. ... more   less 
Number of rooms
448

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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