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All 274 Kuala Lumpur hotels

The Gardens Hotel & Residences-St Giles Grand Hotel

5.0 of 5 Hotel   |   Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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The Gardens Hotel & Residences-St Giles Grand Hotel
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Ranked #48 of 274 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed yesterday
NaimShauqy Kuala Lumpur, Malaysia
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717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Top Contributor
55 reviews 55 reviews
43 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stay at 1 bedroom Residence room no. 1730 for 2 nites. WHAT'S GOOD.. 1. Location is just beside Mid Valley Mega Mall. 2. Spacious room with a living room. 3. Got kitchen, fridge and even a microwave. 4. View is nice. 5. Room clean. 6. Bath is big and got rain shower. 7. 2 big TV'S. 8. Iron board. NEED... More 

Was this review helpful? Yes
Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel name has changed a little, but the service was better! After a 4-hour drive from Singapore, the kids were famished and tired. On our arrival, we found 2 boxes of nuts and cookies and a plate of chocolate in our connecting rooms. The kids were so happy! We stayed at The Gardens Hotel for 3 days. The breakfast... More 

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Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed in Gardens Residences for 5 times over a span of 3 years. In between I have stayed in other hotels in KL. Gardens Residences offer the best value. The price is reasonable, service is impeccable and the rooms are clean. I have a home coming feeling whenever I come back to this hotel. With the hotel connected to 2... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

A hotel that boasts high-end everything - from room rates to brands in its mall below, The Gardens. Sorely over-rated by all standards. Rooms are small and very basic, breakfast at the all-day dining outlet The Spread was so disappointing that I decided not to even have my breakfast there by the 2nd day. The minibar refrigerator was empty and... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. Regarding room sizes, The Gardens hotel standard rooms are 38sq m with the premier rooms being 45 sq m and these are in line with recognized 5 star hotel criteria. As an alternative to the hotel, should you be... More 

Kerteh, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall experience at this hotel was all positive. Clean, comfortable, good breakfast spread. Being connected to shopping malls is just an advantage as gives a lot of ease either to kill time or to find place to eat.

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The Gardens Hotel & Residences located in the heart of Mid-Valley in Kuala Lumpur (Malaysia) is an excellent hotel to stay in while on a business trip to Kuala Lumpur. The location is excellent as being located within Mid-Valley, it has no end of choices for food and shopping. With two major shopping malls and three hotels within the area,... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank... More 

Shah Alam
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our second time at this Hotel -- And both times were a quick city getaway with the kids. I love the Hotel room which was warm and comfortable and my kids love the bathroom that came with a tub. It's a very well appointed bathroom coz it's separated from the WC and basin area by glass partitions so though my... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank... More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Check-in wasn’t smooth as I believe that the front desk lady is new. I have 3 rooms booked but only 2 room is ready. I am cool about it as we arrived at 1.30pm. Her check-in process is extremely poor as she just hand out the room keys and that’s it. Worst thing is that we only have 1 key... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate your experience during your recent stay with us. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Front Office Manager and Executive Housekeeper concerned to verify the issue addressed in ensuring we... More 

Bandar Seri Begawan, Brunei Darussalam
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great hotel but reception and staff needs improvement in communication and service. Guests should not be kept waiting too long as when they check in they are already tired. Sometimes requests are responded very slow. Location is definitely a plus but with its price and other hotels available would sway guests to book and stay elsewhere. Cars are not allowed... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve... More 

Brunei Darussalam
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff here is accommodating as I was initially told by the front desk my room was still being prepared and will need to wait an hour before I can check-in. The front desk manager overheard this and came typed a few things in the system and got me a room straight away (assume an upgrade to a higher floor).... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

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Additional Information about The Gardens Hotel & Residences-St Giles Grand Hotel

Address: Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Gardens Hotel & Residences-St Giles Grand Hotel 5*
Number of rooms: 448
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur

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