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The Gardens Hotel & Residences-St Giles Grand Hotel

Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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1 room 1 guest
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The Gardens Hotel & Residences-St Giles Grand Hotel
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839 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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  • German first
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  • Japanese first
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    (839)
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Johor Bahru, Malaysia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Garden residences are one of a kind, with apartment style living, they're spacious 5-star apartments conveniently located next to their hotel and Mid-Valley mall. Spacious rooms with decent amenities and a good kitchen/living room make for additional comfort.

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Kota Kinabalu, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very nice luxurious hotel in KK. It's convenient as they located between shopping mall with easy access transport such as Kon and taxi.price is consider cheap if compare to other 5star hotel such as Hilton , Shangri la.... Room is nice n comfort with bathroom ; I like their bathtub... Didn't try their restaurant as I eat outside everday... Will... More 

Was this review helpful? Yes 2
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Hong Kong
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is only a 5 star defined by amenities. It's maximum 4 stars by international standard. The place is probably built in the late 80s and has never updated since then. Breakfast is so-so and crowded. The gym is spacious but not much equipment. The swimming pool is useless because of the major construction right opposite the hotel. The... More 

Was this review helpful? Yes 2
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate your observations. For information the St Giles Gardens Hotel and Residence was built in 2008 in a contemporary style, to match the surrounding Gardens Mall facility. In 2015 the hotel underwent replacement of carpets, room veneer and redevelopment of the Executive Lounge and the Spread All Day Dining restaurant. Owners... More 

KL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here over the weekend and i must say i was very impressed indeed. Well appointed rooms, quick check in. Fab breakfast with a big selection of asian and western dishes, friendly service and clean rooms. All in all a great hotel for the price, very good value i must say. Will be back soon.

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We checked in on the 14 till the 17th of Aug, the check in was fast and friendly, the receptionist was friendly and jovial. The bellman helped us with our luggage n was also very courteous. Our room was spacious and the bath was nice. Got a high floor and the view was lovely. Had breakfast at the Spread and... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Singapore, Singapore
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm currently a guest at this hotel on a business trip and will be here for the next 4 nights. I was previously here for 11 days at the start of August 2015 (a little over a week ago) and my stay was fine. However, I last night was my first night back here and I found 1) a lipstick... More 

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Firstly, allow us to extend our sincere apologies for the unpleasant experience. As for all major hotels, The Gardens Hotel and Residences carries out regular pest control works to minimize the impact of unwanted pests but on occasions. Upon receipt of your complaint we have notified our pest control company of this incident and further actions will be... More 

Singapore, Singapore
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the St Giles Residences in a premier 2 room serviced apartment. We had a poor start when we arrived at 8pm and our room wasn't ready. But the manager did a great service recovery buy offering us free dinner at the hotel restaurant, while we waited for our room. The room was huge, with a fully functional... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better regards to the room . Nevertheless we are happy that you enjoyed the facilities in the hotel... More 

Ahmedabad, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 5 nights. I reached early on Monday and hotel provided early check-in facility for which I am thankful to the front desk and management. My room was on 16th floor and the view from window was amazing. Kuala Lumpur skyline including side view of Petronas Towers were visible from the window. Since I am... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have taken note on all the valuable comments from your good self and we will strive to improve on these. Regards to your comment on the late check-out... More 

Kuala Lumpur, Malaysia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent 2 nights stay. Staff is professional and polite. Extended my check out till 2pm. Used their business center for some printouts this time, and it was handled with care and efficiently, at a minimal charge. Didn't try breakfast as it was not included, but the high tea set for 2 at the "lobby lounge" was delicious and inexpensive, 48... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Returned here again. Hotel is fine and very convenient location. Will be happy to return again despite the increasing construction works going on in Mid Valley. Staff very nice, as always. However, traffic in KL is definitely getting worse!

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Hotel Review Summarization

What travelers say

  • Mid valley(25)
  • Executive Lounge(11)
  • Shopping mall(10)
  • Business trip(7)
  • Swimming pool(5)
  • Very good(4)
  • KL sentral(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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