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The Gardens Hotel & Residences-St Giles Grand Hotel

Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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The Gardens Hotel & Residences-St Giles Grand Hotel
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Ranked #52 of 286 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed yesterday
James O
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826 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Simplified) first
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  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • All months
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Second visit to this hotel this year,but this time for medical seminar purpose. As compare to Hilton sentral hotel, the room look spacious unexpected.Receptionist is superb polite and helpful. If you need extension during check out pls ask for help as your key won't allow you to proceed to any floor once reached 12pm check out time.

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Singapore, Singapore
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

So I came back! As expected, had a follow-up meeting in Mid-Valley and took the opportunity to come back to this hotel (seemingly out of misplaced curiosity), which, on my previous visit, delivered a totally disastrous stay (see the link below or through my profile). On this occasion, nothing unusual happened, which gave me ample time to experience how truly... More 

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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Once I get in the reception asked for passport and a credit card before saying "welcome" !!! She blocked almost 200% of the total room rate! Without asking me before doing that!!! She enforced me to sign on a condition that said if I lost the key card I have to pay RM 30.00 per each !!! When I checked... More 

Was this review helpful? Yes 1
Istanbul, Turkey
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is located by the Gardens mall, which is right next to Mid Valley mall. It is very convenient from the airport via KLIA express + KTM Commuteer (just one stop away from KL Sentral). The location is top notch if you're there for business, specifically around the Boulevard offices etc. However, if you're in Kuala Lumpur for touristic... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

As a frequent guest I can see that there is some improvement. Housekeeping getting better, breakfast quality and selection increasing, certainly good signs. The connection to Midvalley mall has always been one of the advantages of this hotel.

Was this review helpful? Yes 3
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Hilversum, The Netherlands
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a 5 star residences hotel in mid valley Kuala Lumpur. If you can afford it it is a very convenient hotel because you can get a 2 bedroom apartment with an extra bed (as we are a family of 5 people) . Swimming pool and gym are on the fifth floor. Around the hotel is very very big... More 

Was this review helpful? Yes 2
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Batu Pahat, Malaysia
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Everything is good and convenient. A short and shop holiday is always spend in this hotel. MidValley Mega Mall and The garden is just steps away. Shopping, relaxing and chilling with friends is so much easy. Hotel is clean and nice. Stayed here many times, and i will definitely come back again.

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed in this hotel many times. This hotel has always been our choice of hotel for shop trips when we want to shop in Mid Valley and Gardens. For the past few stays within the last 2 years, I felt the hotel decor looked tired.. But, suprisingly, this visit was good. We stayed at the 17th floor. The... More 

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Convenient location as it is next to Mid Valley mall. Rooms were nice & the gym was good but the swimming pool was dirty with leaves & a bit small. For guests with kids, you can consider Capri which is nearby & the rooms are more spacious with better facilities for families.

Was this review helpful? Yes 1
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Your comment on the pool leaves are noted and has been acted upon and thank you for bringing this to our attention. More 

Singapore
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose the hotel mainly for its location adjacent to MidValley Megamall but found the accommodation luxurious with very large single beds for the twin double complete with safe, fridge and TV in good working order. The bathroom was exceptionally well-ventilated as odours were never retained, toiletries of a good standard and there was a a washing line and iron with... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have noted your additional comments and we will work to improve on the areas mentioned. Thank you for your feedback and we hope to welcome you back the... More 

Hotel Review Summarization

What travelers say

  • Mid valley(25)
  • Executive Lounge(11)
  • Shopping mall(10)
  • Business trip(7)
  • Swimming pool(5)
  • Very good(4)
  • KL sentral(3)
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Bathroom (55)
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Amenities (68)
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Deluxe Room (54)
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Executive Premier Room (64)
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Pool (37)
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The Hotel (95)

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Bathroom (1)
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Other (6)
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