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The Gardens Hotel & Residences-St Giles Grand Hotel

Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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The Gardens Hotel & Residences-St Giles Grand Hotel
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Ranked #51 of 280 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 2 days ago
godzilla_oz canberra
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790 reviews from our community

Traveler rating
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    389
    129
    32
    40
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218
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
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    (193)
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    (187)
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    (177)
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canberra
Top Contributor
55 reviews 55 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

the 2 bedroom apartment was not much up to our expectation, it was clean but all the furniture looked old . i had to ask for a new sponge for doing the dishes & also a cloth for wiping the table as none was supplied, let's say kitchen was not well equipped for a 5 star apartment. all the staff... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Great Residence Hotel complete with fully equipped kitchen, dining area, separated bathrooms for all rooms. Clean, courteous staff. Great shopping location. Plenty of restaurant to choose from the attached shopping malls. Easy access to Kuala Lumpur or Petaling Jaya.

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Kuching, Malaysia
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our family consisting of 3 adults and 2 children stayed in a 2 bedroom apartment. We also paid for an extra bed. Having a kitchen, sitting room and dining room was a plus compared to staying in two hotel rooms like we normally do. The extra space and convenience was definitely worth the money we paid as there was a... More 

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments we have also taken note of your valuable comments on how we can improve further; which it has been brought up to the attention of the department concerned. Thank you for your feedback. We hope to have an opportunity to served you again More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel is connected to the Gardens mall (a relatively new extension of Midvalley mall), where there are lots of shopping and dining choices available. Rooms are large and clean, with good shower. An international hotel with helpful front desk and concierge and a whole range of English channels including CNN, BBC and the likes. Can't fault this hotel.

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Gaborone, Botswana
1 review
4 of 5 stars Reviewed 1 week ago

We recently came back from KL as everyone there calls it. We stayed in The Gardens Hotel and Residencies. The two are just a few meters apart.This accommodation is conveniently located in a huge shopping complex. It is safe and classy. The service is good but can be improved. The rooms are spacious with a separate kitchen and sitting area.... More 

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

KL
Top Contributor
152 reviews 152 reviews
88 hotel reviews
205 helpful votes 205 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the most expensive of the 3 hotels at the same location. The others are the Boulevard and Citytel. You get the same shoping mall, same convenience, but pay the highest price for this hotel, so it is supposed to have superior service, It doesn't. There is an opulent lobby where taxis drop you off, but it only has... More 

Was this review helpful? Yes 2
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve... More 

Kota Kinabalu, Malaysia
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my family (which included a toddler, an infant, 3 adults & 3 senior citizens) for 3 nights. We chose a 2-bedroom serviced apartment. The staff was hospitable - from the doorman to the housekeeping: they were always accommodating and friendly. I loved the spacious kitchen and dining area. They even have a self-service laundry area on... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Davao City, Philippines
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is clean, comfortable and cozy and most of all, right smack the KL's premier shopping malls. If you want to shop, dine and shop more, this is the place to stay. We were upgraded to their Executive Rooms because it took them too long to prepare the room for us. They had full occupancy then. Breakfast buffet offers... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments we have also taken note of your valuable comments on how we can improve further; which it has been brought up to the attention of the department concerned. Thank you for your feedback. We hope to have an opportunity to served you again More 

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for work and found it very convenient to visit the many shops in the malls right next door. The room was very generous in size and comfortable. It had everything needed for a business stay. Room service options were good and the food was delivered in a reasonable time. The buffet breakfast has lots of options available and... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Perth
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel location is good for eating and (mall) shopping. Rooms are decent size but are starting to show its age. Check in girl (Indonesian I believe) should be more professional in dealing with people from different races. I understand we are NOT perfect humans (including myself) and sometimes DO dislike other races. I believe it is very NORMAL but if... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 2
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve... More 

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