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All 275 Kuala Lumpur hotels

The Gardens Hotel & Residences-St Giles Grand Hotel

5.0 of 5 Hotel   |   Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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The Gardens Hotel & Residences-St Giles Grand Hotel
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Ranked #49 of 275 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 2 days ago
tom8787 Singapore, Singapore
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723 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel a number of times with my family whenever i come to Kuala Lumpur and their service/amenities and quality of stay have never change. The Gardens have been able to maintain their high quality which really impressed me. Their staff, especially the bellboys were very friendly and engaging with my family. Rooms were very clean.... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW

We arrived at 2.00pm only to be told that we will have to wait till 3.00pm as the rooms aren't ready. Surprisingly, we were told that we could have an upgraded room which was available immediately at an additional RM110. Our room was on the 22nd floor. Fairly big room. Stained carpet, torn sofa and dusty windows. Otherwise fair. Excellent... More 

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George Town, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Me and my family like to stay in Gardens Hotel, MidValley. Once we visited KL, Gardens hotel will come to our mind first if we wanna plan our shopping in MidValley. Stayed again on 15-17/Dec-2014, never disappointed. Check-in: Smooth and well greeted with smile. The staff even know that we are returning guest and welcome us back. Room: We love... More 

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Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

If what you seek in a holiday at KL is shopping and food, then you won't go wrong with the Gardens hotel or residences. The hotel and residences are connected to the Gardens Mall and the Mid Valley Mega Mall. These 2 shopping paradises have everything you need. High end boutiques such as hermes or LV and good food with... More 

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CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Bandar Seri Begawan, Brunei Darussalam
2 reviews
5 of 5 stars Reviewed 1 week ago

The integration with the Gardens shopping mall and Mid Valley Megamall is indeed a blessing in disguise for the hardcore shoppers. Step your feet down to the lobby, find the gate to the eden, and be warned, you are about to lose your breath and of course money for that hobby. Of particular interest to me is the layout. The... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the improvement that we can enhance better. Nevertheless we are happy that you enjoyed the facilities in the hotel and the shopping mall. Thank... More 

Kuala Lumpur, Malaysia
Top Contributor
56 reviews 56 reviews
43 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay at 1 bedroom Residence room no. 1730 for 2 nites. WHAT'S GOOD.. 1. Location is just beside Mid Valley Mega Mall. 2. Spacious room with a living room. 3. Got kitchen, fridge and even a microwave. 4. View is nice. 5. Room clean. 6. Bath is big and got rain shower. 7. 2 big TV'S. 8. Iron board. NEED... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned... More 

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel name has changed a little, but the service was better! After a 4-hour drive from Singapore, the kids were famished and tired. On our arrival, we found 2 boxes of nuts and cookies and a plate of chocolate in our connecting rooms. The kids were so happy! We stayed at The Gardens Hotel for 3 days. The breakfast... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in Gardens Residences for 5 times over a span of 3 years. In between I have stayed in other hotels in KL. Gardens Residences offer the best value. The price is reasonable, service is impeccable and the rooms are clean. I have a home coming feeling whenever I come back to this hotel. With the hotel connected to 2... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

A hotel that boasts high-end everything - from room rates to brands in its mall below, The Gardens. Sorely over-rated by all standards. Rooms are small and very basic, breakfast at the all-day dining outlet The Spread was so disappointing that I decided not to even have my breakfast there by the 2nd day. The minibar refrigerator was empty and... More 

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. Regarding room sizes, The Gardens hotel standard rooms are 38sq m with the premier rooms being 45 sq m and these are in line with recognized 5 star hotel criteria. As an alternative to the hotel, should you be... More 

Kerteh, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall experience at this hotel was all positive. Clean, comfortable, good breakfast spread. Being connected to shopping malls is just an advantage as gives a lot of ease either to kill time or to find place to eat.

Was this review helpful? Yes
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur. More 

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Additional Information about The Gardens Hotel & Residences-St Giles Grand Hotel

Address: Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Gardens Hotel & Residences-St Giles Grand Hotel 5*
Number of rooms: 448
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur

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