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Hilton Osaka

Certificate of Excellence
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1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
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Hilton Osaka
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1,146 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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    (299)
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There are newer reviews for Hilton Osaka
See the most recent reviews
Vancouver, Washington
Level Contributor
71 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed October 27, 2012

Well my title should say it all. The room was average not much to write home about. It did include a refrigerator that was fully stocked, of course for an extra charge. A very nice iron and ironing board is included in the room. The room was quiet but the bed was on the firm side, not all that comfortable... More 

Was this review helpful? Yes 1
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for your laudatory comments on our hotel and its services. Your comments relating to mini bar item and Internet use are valuable and taken up for future reference. Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you to Osaka, to demonstrate that your comments were not... More 

Los Angeles, California
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 14, 2012

I have a very high expectation before I arrived since I was born and raised in my childhood in Japan that I understand the culture. We booked Deluxe room for 7 nights mainly visiting Osaka, Kyoto, and Kobe. We arrived 8:30 in the morning, knowing the check in time is 3 pm., thinking that we probably looked around Umeda area... More 

Was this review helpful? Yes 1
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for taking the time to provide constructive feedback, particularly in reference to our Bell staff and Executive Lounge staff, which will motivate them to achieve an even higher standard of performance. We are delighted to learn that you enjoyed your visit and the services provided. Thank you anew, and we look forward to the... More 

Melbourne Australia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 12, 2012

Was there for nearly a week. Location is very central - 3 minute from Herbis Osaka bus terminal (from KIX airport), direct connection to the underground malls and to JR Osaka station. Got lost several times trying to find the way back to hotel. A few more signs at JR Osaka station would be better. Room was spacious compared to... More 

Was this review helpful? Yes
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for your valuable feedback. I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic city views as well as the many facilities accessible in close proximity from our hotel. I thank you anew and we look forward to welcoming you back on your future travels to Osaka. Sincerely yours,... More 

Gloucestershire
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 12, 2012

I have stayed here several times over the past 10 years. Great location opposite Umeda Station. Over the years room standard has varied from shabby to good. This time the standard room was OK, but certainly nothing to write home about! I was unable to connect to Wifi in the room and was upgraded to a room where I could... More 

Was this review helpful? Yes 1
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for having taken the time to provide your constructive feedback. Your comments relating to the rooms and Internet use are valuable and taken up for future reference. Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next. With best regards, Herman Ehrlich - General Manager More 

Toledo, Ohio
Level Contributor
43 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 5, 2012

The Hilton chain is one of my favorite hotels and resorts. We spent a weekend in the Osaka facility. The check-in was very accommodating and cordial. The language barrier was insignificant. We were treated with first class care. We ate at the morning buffet and enjoyed all of the dishes. Although the meal was a bit pricey it was worth... More 

Was this review helpful? Yes 1
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for your laudatory comments, particularly in reference to the breakfast experience, our room quality and guest services, which will assist in our continuous effort to improve our services and products. We thank you anew for your patronage and look forward welcoming you back on your next visit to Osaka. Respectfully, Herman Ehrlich General Manager... More 

Herrliberg, Switzerland
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed September 30, 2012 via mobile

If this is the best hotel in the center of Osaka, as one of the contributors writes, I will stay in Kyoto the next time I am in the neighborhood! The corridors smell almost as badly as the bathrooms, which are pretty drab even without the smell. The rooms are fairly large and comfortable, though, the breakfast is ok as... More 

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Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka guest, Thank you for sharing your experience. It is with regret that we are learning of your unfortunate experience and unfavorable perception. Hilton Osaka is determined to deliver the service that you have come to expect from the Hilton brand and I apologize and regret that you received such poor impression of our hotel. Your unfortunate experience... More 

Atlanta, Georgia
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed September 18, 2012

I have been a frequent guest of the Osaka Hilton over the years for business travel. The location of this property can't be beat. Right across the street from the train station and plenty of "mini" adventures await in the underground halls that traverse the rails. From great local eats to plenty of name brand eateries for the less adventurous!... More 

Was this review helpful? Yes 1
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for your loyal patronage to the Hilton Osaka. Also, I would like to thank you for having availed your time to provide your constructive feedback. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with our staffs.... More 

Adelaide, Australia
Level Contributor
95 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed September 18, 2012

We chose to book a room on the Executive Floor and ended up with a wonderful room on the 34th floor with great views over Osaka. The staff in the Executive Club were extremely helpful and printed out maps and explained how to get to places. I think they were surprised that we were fine to find our way around... More 

Was this review helpful? Yes
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for your laudatory comments, particularly in reference to the Executive Lounge and guest services, which will assist in our continuous effort to improve our services and products. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail... More 

Saint Augustine Beach, Florida
Level Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed September 9, 2012

This hotel is right across the street from the train station. The room is large, the bed was comfortable, and they had the screens common in Japan that make the room completely dark. The hotel and room are in need of renovation, and when we got to our room there was some hairs in the bathroom and an open coke... More 

Was this review helpful? Yes
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for your constructive feedback. Please accept my apology for having failed to deliver the level of service which you had expected from the Hilton Osaka. Your comments relating to mini bar item is valuable and have taken the necessary actions to avoid future repetition. We regret the inconvenience in reference to noise from a... More 

Amsterdam
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 7, 2012

For a room at the Hilton you pay a little bit more on average. But you do get an excellent room here in Osaka for that small extra amount. The included breakfast menu was a pleasant surprise after travelling through Japan for 2 weeks. All western preferences are present at the buffet. We chose this hotel because we were looking... More 

Was this review helpful? Yes
Hilton_ec_TYOHI, General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, Thank you for having availed your time to provide your constructive feedback . We are delighted to learn that you enjoyed your recent experience at Hilton Osaka and the breakfast buffet. Regarding internet access members of Hilton HHonors, our award winning guest loyalty program, will enjoy the benefit of free internet, once they reached Gold or... More 

Hotel Review Summarization

What travelers say

  • Train station(6)
  • Executive level(3)
  • Executive Lounge(3)
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