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All 247 Osaka hotels

Hilton Osaka

4.0 of 5
1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
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Ranked #18 of 247 hotels in Osaka
Most recent review
5 of 5 stars Reviewed May 25, 2013
Amie Y.N. S Honolulu, United States
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531 reviews from our community

Traveler rating
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    225
    74
    24
    7
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Families
100
 
Couples
132
 
Solo
76
 
Business
169
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
There are newer reviews for Hilton Osaka
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Honolulu, United States
1 review
5 of 5 stars Reviewed May 25, 2013

It is located at a very good location. All the staffs are working really hard for the needs of the hotel guest! They are very polite and always ware their smile on their face. They have all the facilities that all the travellers expect.

Review collected in partnership with Hilton Hotels & Resorts

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 27, 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff. This will no doubt motivate them to... More

Estero, Fl
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 18, 2013

This hotel is a comfortable place to enjoy Osaka. The lobby lounge has a great selection of wines by the glass and afternoon tea. The rooms are a decent size for Japan. The hotel is across the street from Osaka Station with a huge number of dining and shopping choices.

Was this review helpful? Yes
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 27, 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel. Thanks again and we look forward welcoming you back on your future... More

Beijing, China
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 18, 2013

The service as check-in is very good (also if they wwant to upsell You to the executive floors). The rooms are of quite good size for Japan but minmalistic regarding design (as Japanese like it). Internet needs to paid extra. The location is very good. The gym is very small.

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 27, 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall... More

Manchester UK
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 14, 2013

All the boxes are ticked for the infrastructure and the location is great. Rooms are fine, slightly older Hilton style but big by Japanese standards. Good wifi etc. There is one down side. While the staff are very friendly and helpful I do get the impression they are trying to make money from you at every turn. I am a... More

Was this review helpful? Yes 2
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 20, 2013

Thank you for your constructive feedback. We regret the inconvenience in reference to late check out charge and are delighted that you nevertheless enjoyed your stay at Hilton Osaka. We value your feedback, which will assist us improving the need of our guests. Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you... More

Brighton, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 12, 2013

Room was very comfortable and of a decent size. Desk and sofa and generally very well maintained.bathroom was small and dated and rather basic for this level of hotel. Reception staff polite but rather rigid. i arrived early and had to wait hours to check in after my 14 hour flight. Not very welcoming. In such rare circumstances a good... More

Was this review helpful? Yes 1
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 20, 2013

Thank you for having availed your time to provide your constructive feedback . Your comments relating to bath room and early check in are valuable and taken up for future reference. We value your feedback, which will assist us improving the need of our guests. Thank you anew, and hope to have another opportunity of welcoming you, when your travels... More

Melbourne
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 11, 2013

Without doubt this Hotel is located in a great location, just across the road from the main railway station and all the major department stores. Osaka is perhaps Japans culinary capital so eating out is never far from the Hotel. The hotel was mean spirited with only complimentary drinking water on the first day and the bathroom lighting a little... More

Was this review helpful? Yes 1
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 20, 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel. Please accept my apology for having failed to deliver the level of... More

Surabaya, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

well as i was expected, it is HILTON. the room is not big but quite good and the service was faboulus. the breakfast was nice the first day we had the breakfast on 35th floor because i think the hotel is quite full. the view was stunning. the location is also good, it close to train station and branded shop.

Was this review helpful? Yes 1
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 14, 2013

Thank you for having taken the time to provide your constructive feedback, particularly in reference to the panoramic city views, room quality and its services. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping... More

Moscow, Russia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

Stayed there two nights. Hotel is a modern sky-scrambler with gorgeous view from the top floors. Rooms are well maintained and look like new. Location is just in front of Osaka Station very convenient to go every where by subway or train. Kyoto is just 30 minutes by train that leaves almost every 10 minutes until midnight. Now about drawbacks.... More

Was this review helpful? Yes 1
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 20, 2013

Dear Guest, We would like to take this opportunity to thank you for your comment. Feedback from our guests enables us to continuously improve our operation and guest service. Please accept our sincerest apology for your disappointment and the inconveniences brought about during your stay. Rest assured that we have addressed your comment on the service deficiency with the in-charge... More

Muntinlupa, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 3, 2013

Great location near the airport limo bus drop-off, osaka station, subway station and shopping areas. Room was spacious and clean, check-in was fast, the only complaint is the slow internet connection in the lobby that made us have to get the internet connection in the room which was quite pricey. Other than that, great experience overall.

Review collected in partnership with Hilton Hotels & Resorts

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Osaka, Japan
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 30, 2013

Yes, it is in Japan, one of the most expensive employment cost countries in the world, unfortunately, despite its huge amount of accommodation fee, we can't expect Hilton standard services here at Hilton Osaka. 1. We can't expect any upgrade even as a HHonors Gold member. They would tell us that only diamond members can take the privilege to get... More

Was this review helpful? Yes 1
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
May 9, 2013

Dear Guest, We would like to take this opportunity to thank you for your comment. Feedback from our guests enables us to continuously improve our operation and guest service. Please accept our sincerest apology for your disappointment. And we do hope that you will give us another opportunity to demonstrate, that your comments were not made in vain. Your valuable... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Train station(9)
  • Executive Lounge(7)
  • Breakfast buffet(4)
  • Executive level(3)

Additional Information about Hilton Osaka

Address: 1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotels in Osaka
#11 Luxury Hotels in Osaka
#17 Family Hotels in Osaka
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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Also Known As:
Hilton Osaka Hotel Osaka
Hilton Osaka Hotel
Hilton International Osaka
Osaka Hilton International
Osaka Hilton

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