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Hilton Osaka

Certificate of Excellence
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1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
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Hilton Osaka
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1,116 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1116)
  • Mar-May only
    (299)
  • Jun-Aug only
    (268)
  • Sep-Nov only
    (282)
  • Dec-Feb only
    (267)
All months
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Hilton in Osaka is a lovely hotel and would be recommended for all. It is in a great location close to all amenities, shopping and rail/subway. The rooms are very well maintained and of a high quality. The restaurants are first class and are complemented by very good wine lists. If you are a whisky buff then a six... More 

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Aucklamnd
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

In contrast to 4 other hotels we stayed in on our Japan trip, there was an unnecessarily complicated procedure to connect to Wifi, which cost Y10 per day, refunded in full at the end of the stay, however only if we joined a special Hilton loyalty club. Every day of our stay, we had to go through the same sign-up... More 

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Where to next?
Top Contributor
248 reviews 248 reviews
118 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Hilton while attending a conference there, and was mostly satisfied. There were some small annoyances that let the hotel down: no English-language TV channels (except for a single movie channel that I never heard of) (even CNN and BBC News are dubbed), no desk in the room (but instead a strange round marble table that you... More 

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Hong Kong, China
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff were outstanding. The rooms modern, well designed and clean. The location is excellent. The conference facilities were what you would expect from a 5 star hotel. The only slight disappointment was a pretty standard breakfast offering.

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Waukesha, Wisconsin
Top Contributor
52 reviews 52 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is the classic Japan 5-star Hilton experience. Nearly flawless in delivery. Very convenient to the Osaka train stations. The only flaw is the fitness center. The hotel has dedicated a lot of space to pool, locker rooms, relaxation rooms, and so on, so the aerobic and strength machines are crammed into a very small room with nearly zero space... More 

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Busan, South Korea
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in many Hilton Hotels in Japan (Tokyo, Fukuoka, Okinawa, etc), this is the best one! I stayed in April with my husband and 2yrs daughter and my daughter got sick on last day in here. The staff from Conciege went to a drug store with us and helped us to buy medicine she needed. It was very impressive!!... More 

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Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. The hotel benefits from many repeat guests and we appreciate you have a choice when visit the city. We certainly hope to be able to welcome you back again sometime soon. More 

Kapaa, Hawaii
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My Wife and I recently spent three weeks traveling in Japan. We stayed at 7 different properties which were rated at two stars to five stars. The Hilton Osaka Hotel was the best hotel we stayed at by far. The location was great as it was very near to the main Osaka train station and subway access was also very... More 

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Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing Hilton Osaka and I am pleased that you were impressed with our location and accommodation. Hilton Osaka is committed to delivering excellence in hospitality and we are all very happy that you were able to leave with that impression. My team is focused on exceeding our guests expectations and I am particularly pleased you enjoyed our... More 

2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Checked in yesterday 16June2015, will stay for 5 days. First impression, great lobby, area and room. Ms Nakamura at front desk assigned me a wonderful view room on 29th floor. Feel good that she speaks fluent english and very polite lady. Wifi is FREE. Unfortunately I am no longer Diamond VIP Hhonors member, thus breakfast is expensive. Hilton should give... More 

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Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

A very sincere thank-you for your positive feedback on our hotel and hospitality. Our team is focused on exceeding our guests’ expectations and I am particularly pleased you enjoyed our check-in experience, lobby and room. Our hotel has received the 2015 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in the Hilton Osaka for two nights (separated by a trip to Koyasan) as part of a birthday trip to Japan. The public areas of the hotel are very pleasant, although a constantly bustling hive of activity. The executive lounge is very comfortable, with Nathan and his team providing an exemplary service. Our first room (a Japanese suite) was... More 

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Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your birthday trip to Japan, and taking time to write laudatory comments. Located in the vibrant and exciting heart of Osaka's commercial, shopping and entertainment district, right across the street from the city's main station and newly-built Grand Front Osaka shopping mall, the Hilton Osaka hotel is ideally... More 

Surfers Paradise, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My partner and I stayed at the Osaka Hilton Hotel in a smokers room for 4 nights in May. The king size bed was like sleeping on a cloud and the view of the city was amazing. They also have usb points by the bed head to charge your phones or camera. Staff were always helpful and friendly. Location was... More 

Was this review helpful? Yes 1
Hotel R, Hilton Tokyo at Hilton Osaka, responded to this review

Thank you for your laudatory comments, We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan. We were very happy to see that overall you enjoyed your stay with us and we... More 

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