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Hilton Osaka

Certificate of Excellence
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1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
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1 room 1 guest
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Hilton Osaka
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1,184 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1184)
  • Mar-May only
    (299)
  • Jun-Aug only
    (336)
  • Sep-Nov only
    (282)
  • Dec-Feb only
    (267)
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Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Hilton was very nice the service we receive on arrival was excellent. Very clean def a 5 star hotel at a great value you really pay what you get. Will def use again if staying in Osaka thank you for making our holiday a special one.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Rugby
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hilton Osaka is really convenient from JR Osaka and easy to find. Even shin Osaka it's only 20 minutes. Location wise it's surrounded by a lively part of Osaka and I would guess its in Umeda ( the Umeda Sky building is very close ). Loads of restaurants and great shopping nearby. Rooms are very comfortable and luxurious, breakfast... More 

Was this review helpful? Yes 1
New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here all the time as I travel to Osaka frequently for work. The Hilton is located very close to the Umeda train station and you can easily take the subway or a taxi anywhere you need to go. The rooms are clean and the beds are super comfy. There are a few TV channels in English which is... More 

Was this review helpful? Yes 1
tokyo
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this property on a points and cash rewards (the hotel is a bit pricey) and was worried because another reviewer said they were denied an upgrade because of this, however, when I checked in, my Hilton status was acknowledge and I was upgraded to the executive floors with executive lounge access! So a great start. Later in... More 

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Dubai, United Arab Emirates
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed in many hotels around the world but this hotel was absolutely one of te best in terms of cleanliness, selection of amenities, friendliness of staff and location. Breakfast was including many selections from both Japanese and Western cuisine and they were all delicious.

Was this review helpful? Yes 2
Florence, Kentucky
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Osaka Hilton was a great choice for our visit to Osaka, Japan. We loved this hotel because of the services, amenities, and staff. The hotel itself was very clean. One downside is that there is a lot of smoking allowed within the hotel -- this is very common in Japan -- but it was something that was new to... More 

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Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you very much for staying with us at the Hilton Osaka, and thank you very much for taking your valuable time to give us your thoughts. We constantly strive to serve our guests in ways that cater to their needs, and we are very happy that our servicer were able to make your stay comfortable. We are very glad... More 

Missouri City, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My husband and I used a mixture of points and cash for our stay at the hotel. We were through the check in process and received our room. We are gold members and were upgraded to the executive floor and lounge. Then just before we were to go to our room we were told no instead we have downgraded you... More 

Was this review helpful? Yes 1
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

We would like to take this opportunity to thank you for your constructive comments. Feedback from our guests enables us to continuously improve our services. Please accept our sincerest apology for the inconveniences you have experienced during your stay. Kindly note that we have addressed your comment about front desk customer service with the concerned department head for further improvement... More 

Chateaugiron, France
Level Contributor
139 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed there at the end of our 3 weeks road trip in Japan. It was absolutely perfect. Rooms, Service, staff were great and we really enjoyed it. Special attention to the Concierge who really was helpful to sort out some last minute rental car issues. A Great place with dedicated personal. Surely worth a second trip.

Was this review helpful? Yes 1
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and Service experience. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in... More 

Huntington Beach, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service here is outstanding, the room was probably the best I've encountered in any of my Hilton stays. Clean, comfortably modern with a lovely Japanese zen-like, aesthetic including a deep soaking tub and shower room with high quality Grohe fixtures. My room was located conveniently on the same floor as the Executive lounge (32nd floor). The lounge was well... More 

Was this review helpful? Yes 1
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Osaka. Thank you very much appreciate your detailed review of the hotel. I am delighted to hear that you were satisfied with the room Our rooms are designed with comfort and convenience in mind; providing a place to unwind or to catch up... More 

Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What to say... Japanese have a secrete code for perfection! I had a one-day layover in this hotel. My room was absolutely spotless and very organised (and I'm usually very fussy when it comes to cleanliness and tidiness). Everything in the room was perfectly working. Bed super comfy. Actually, something that could be a little better is the TV channel... More 

Was this review helpful? Yes 3
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for your laudatory comments, We are delighted to learn that you enjoyed your visit and the services provided. Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka. More 

Hotel Review Summarization

What travelers say

  • Train station(6)
  • Executive level(3)
  • Executive Lounge(3)
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596 photos of this hotel

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Hotel & grounds (39)
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Dining (20)
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Pool/beach area (4)
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Bathroom (29)
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Other (141)

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Room/suite (93)
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Business center/function rooms (7)
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Dining (17)
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View from room (6)
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Pool/beach area (3)
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Hotel & grounds (17)
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Other (74)
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