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Hilton Osaka

Certificate of Excellence
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1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
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Hilton Osaka
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Hilton Osaka
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1,060 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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Lichfield, UK
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here, again ! Must say the hotel seems a little dated but the service was excellent, my room was clean, tidy and very quiet, just what was needed after 15 hr flight. Try the breakfast for dinner as well, they do a Buffett which is very competitive and excellent food

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Toronto, Canada
Top Contributor
131 reviews 131 reviews
93 hotel reviews
434 helpful votes 434 helpful votes
3 of 5 stars Reviewed 1 week ago

Location: Excellent! Airport bus stop is just across the street of the rear side. JR Osaka Station is across on the other side. Osaka/Umeda station is a huge maze. Good location, especially you are arriving by train or use Osaka as base to explore Kansai area by either JR or Hankyu train to Kyoto , Nara...Wakayama area. Hotel should be... More 

Was this review helpful? Yes 1
Top Contributor
86 reviews 86 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in Hilton Osaka for a week and I have to say there are some good and some bad. Good: The location is perfect, opposite of the JR Osaka Station and department stores and there are lots of restaurants to choose from nearby. Service was good in general but front desk staff and concierge are always busy, most of... More 

Was this review helpful? Yes 1
Dallas, Texas
Top Contributor
131 reviews 131 reviews
49 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

The best location in Osaka. Next to the train station for easy travel to all the sights in and around Osaka. We had an executive level room for access to the lounge, which was very nice with very friendly and excellent service from the staff. The rooms are good with wonderful beds. If I have one complaint its they do... More 

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Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall... More 

Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hilton Osaka has a great location (next to Umeda station) as well as a very friendly staff. I use my points to book 3 nights of Hilson during the Cherry Blossom season. I wanted to try many good restaurants in Kyoto and Osaka and could not book them directly due to language barrier and restaurants booking rules (some require hotels... More 

Was this review helpful? Yes 1
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I was glad to read you found our location very convenient. Thanks also for mentioning how pleased you were with the service from our team, I will let them know and we look forward to welcoming... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

No matter in which of the Restaurants I ate, the KNIVES given, totally DULL and did not cut. I ordered a Steak in the 35th Floor Restaurant and the knife was totally useless. Asking Waiter for a STEAK KNIFE, I was told, there is no such thing !!! Ordering a KIR, it was served in a Drinking Glass !!! Surely... More 

Review collected in partnership with Hilton Hotels & Resorts

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HK, Hong Kong
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

highly recommend Hilton Osaka. I stayed there for several times. Their service is in high quality. Every time I feel good and comfortable. I love the smile of the staffs. I stayed with my little girl. Hilton staffs were friendly to her and always helpful. My little girl loves them so much. For the last stay, my little girl was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I was glad to read you found our location very convenient. Thanks also for mentioning how pleased you were with the service from our team, I will let them know and we look forward to welcoming... More 

california
Contributor
17 reviews 17 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed there first week of February for work. First of all, the room was fantastic! Loved the city view, the beds were so comfy, the beddings were amazing, the bathroom so beautiful and well stocked with everything you would ever need. And I loved it that they provide fresh pajamas everyday! Now I know i don't have to bring... More 

Was this review helpful? Yes 1
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for your laudatory comments, particularly in reference to the large windows with views of the city from the excellent guest rooms and guest services, which will assist in our continuous effort to improve our services and products. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying... More 

New Delhi,India
Top Contributor
124 reviews 124 reviews
67 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very centrally located , the Hotel has good multiple facilities . The Hotel for such a big Hotel could have been impersonal but wasn't . The staff was friendly and helpful and everything worked well . Did not stay long enough otherwise might have been able to rate it as excellent

Was this review helpful? Yes 1
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff. We look forward to the opportunity welcoming... More 

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Moved to the Hilton Osaka from the Intercontinental. The lobby was a bit dark and probably in need of a little modern uplift but otherwise great! The rooms were a little small but had wonderful views of the city and the mountains in the background. The bathroom was small and the shower area felt like you were on a cruise... More 

Was this review helpful? Yes 1
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. It is our greatest pleasure to know that you have enjoyed your stay. We all appreciate your kind comments about our staff and breakfast. This will be shared amongst all the management and the staff. Thank... More 

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