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ANA Crowne Plaza Osaka

4.0 of 5 1-3-1 Dojimahama , Kita-ku, Osaka 530-0004, Osaka Prefecture
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Certificate of Excellence 2014
ANA Crowne Plaza Osaka
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ANA Crowne Plaza Osaka
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706 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Singapore, Singapore
Top Contributor
67 reviews 67 reviews
61 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for 1night in this hotel. Location is not too bad. Lobby looks comfortable. Staff is friendly. Tried to check in earlier at 1230pm but none of the 5 rooms I booked was ready. Came back and 4 of the 5 rooms was ready. Concierge staff was good and offered to send the key to the room when it's ready.... More 

Was this review helpful? Yes 1
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear sporetravel01,Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback. Your positive review will certainly encourage us to continue improving. We hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager More 

Doha, Qatar
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the Crowne Plaza for one night which coincided with the Chinese New Year. The hotel was full of Chinese tour groups and as a consequence, the room I was given was smaller than a ship's cabin with a bathroom resembling that of an aeroplane lavatory. The rooms are in desperate need of some refurbishment and are somewhat... More 

Was this review helpful? Yes
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear cecily64, Thank you for your feedback and we sincerely apologize for the inconvenient caused. We have reviewed your feedback on the staff's hospitality with the managers concerned for improvement as soon as possible. We hope to have the opportunity to welcome you back to our hotel in the near future. Guest Experience Manager More 

Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything everyone else says about the Crowne Plaza in Osaka is true. The staff are very polite and helpful. The rooms are old but well maintained. And the free shuttle to Osaka Station is hassle free and makes a lot of difference. We had meals at both their coffee house and Japanese restaurant and service and food quality are impeccable.... More 

Was this review helpful? Yes
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

WilliamNg111 Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback and sincerely apologize for the inconvenience caused with air-conditioner. We are sharing your feedback with the department managers concerned for improvement. On the other hand, we are glad that you have enjoyed your stay here. We thank... More 

Jakarta
Top Contributor
72 reviews 72 reviews
41 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room is comfortable and full of amenities. However, for the 4 nights that I stayed there, not even once that the house-keeper cleaned up the cup and glass that had previously been used. Another disappointment is the CNN channel only worked on the first night.

Was this review helpful? Yes
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear DannyHS, We are sorry for the less than satisfactory International News Channel service during your stay. We worked with our service provider to remedy the situation and fixed. We are also deeply sorry about your disappointment with our services during your stay. We take your valuable feedback seriously and share it with the Management to do our best to... More 

Manchester UK
Top Contributor
91 reviews 91 reviews
72 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't get me wrong, the staff are lovey in this hotel and the position is very good, walking distance to Osaka station and next to the subway. However, I really feel this hotel is not up to Crowne Plaza standards. The rooms are very dated now and quite small. I know this is Japan. However, for most hotels of this... More 

Was this review helpful? Yes
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Marraminga, Thank you very much for staying with us. I also appreciate you taking the time to write feedback. We apologize for the inconvenience of internet and Wi-Fi system. We take your valuable advices seriously and will do our best to improve service. On the other hand, we are glad that you have enjoyed your stay here. I appreciate... More 

Adelaide, Australia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Ana Crowne Plaza Osaka seems to have deliberately been positioned in the centre of the major attractions in Osaka. We walked to Osaka Castle and the two major shopping streets each end of Osaka, but took the subway to the aquarium. The service at the hotel is friendly and precise, but perhaps a little more "clinical" compared to the... More 

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concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Glenn T, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We take your valuable feedback seriously and share them with the Management to do our best to improve our service. We thank you for your comments and hope to welcome you back in the near... More 

Hong Kong, China
Top Contributor
80 reviews 80 reviews
11 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent hotel and typical great Crown Plaza services. Not the most convenient hotel in terms of getting to Osaka station or airport bus, but the hotel does offer a shuttle between the station every 30 minutes. In the middle of the business area, convenient and good.

Was this review helpful? Yes
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear chungyumak, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed Osaka city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager More 

Pune
Top Contributor
98 reviews 98 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights as our base for visiting Kyoto and Nara. We used the free hotel shuttle to and fro each time we went out. The rooms are spacious and well kept offering nice city views. Staff was helpful and we enjoyed staying here.

Was this review helpful? Yes 1
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear 9ABC49, Thank you for choosing ANA Crowne Plaza Osaka. We are truly delighted that you have enjoyed your stay here. I also appreciate you taking the time to write feedback. We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for three nights, hotel staff are very professional and efficient. Room was abit dated but very well furnished and clean. Hotel is located close to JR and Keihan train lines so getting around wasn't an issue. Would consider staying there again in the future.

Was this review helpful? Yes 1
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Andrew C, Thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay. Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager More 

Hong Kong
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2015

The hotel location is a bit far from JR and the main hustle-bustle of Umeda, but it was still easily accessible through underground tunnels. In between is a red-light district but it was not disturbing or problematic for any of us at all. There are 24-hour convenience stores nearby and surroundings were not bad too. They operate a shuttle service... More 

Was this review helpful? Yes
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear BA32, Thank you very much for staying with us at ANA Crowne Plaza Osaka, a member of InterContinental Hotels Group. We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to welcoming you back to our hotel again in the... More 

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Additional Information about ANA Crowne Plaza Osaka

Address: 1-3-1 Dojimahama , Kita-ku, Osaka 530-0004, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ANA Crowne Plaza Osaka 4*
Number of rooms: 478
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Also Known As:
Ana Crowne Plaza Osaka Hotel Osaka
Crowne Plaza Osaka
Osaka Crowne Plaza
Hotel Style:
#11 Spa Hotel in Osaka
#16 Luxury Hotel in Osaka
#18 Business Hotel in Osaka
#26 Romantic Hotel in Osaka
#28 Family Hotel in Osaka

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