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ANA Crowne Plaza Osaka

Certificate of Excellence
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1-3-1 Dojimahama , Kita-ku, Osaka 530-0004, Osaka Prefecture
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ANA Crowne Plaza Osaka
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ANA Crowne Plaza Osaka
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725 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Angeles City, Philippines
Senior Contributor
31 reviews 31 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

when buying pianos from japan I am always put up in this hotel.very nice rooms and of course you haven't lived until you've tried their toilets! all the gadgets they have on them. food is good and the upstairs bar has the most beautiful hostesses there, but they dont speak English, worth learning Japanese for .

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Novi, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

You really can't beat the location of this hotel. Very close to Osaka Station and the Umeda shopping district, and very close to Yodobashi station on the Keihan line, which can get you to Kyoto in 30 minutes via express train. And you're literally right next to the Shinchi entertainment district. The hotel restaurants are quite good, and the staff... More 

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concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Steven R, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed your stay here and Osaka city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager More 

Hong Kong, China
Top Contributor
57 reviews 57 reviews
57 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

When I said no surprises I kind of said this in a monotone way because you won't get shock but there was also no plesant suprise element. We arrived at the JR Osaka Station on a cold rainy evening, slightly struggled to find the hotel shuttle stop. It felt much much longer than the 10 mins shuttle ride advertised. In... More 

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concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear mctdog, Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback and sincerely apologize for the inconvenience caused. We are sharing your feedback with the department managers concerned for improvement. On the other hand, we are glad that you have enjoyed your stay here. We thank you... More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

It was our first stay at a Crowne Plaza outside the US; we stayed for about two weeks. While the room rate was higher than we typically pay in Japan, it was an enjoyable stay. The twin room was more spacious than other Japanese hotels we've stayed in, with the usual amenities (tea and coffee, fridge, free wifi), but was... More 

Was this review helpful? Yes 2
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear wdcwrldtrvlr, Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback and sincerely apologize for feel uncomfortable about the cleaning. We are sharing your feedback with the department managers concerned for improvement. We hope to have the opportunity to welcome you back to our hotel in... More 

Bangkok
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay here every 5 months or so for a long weekend visiting friends. The staff always remember us, welcome us with a smile and are prompt and courteous. The location is very good, with free shuttle bus on a regular basis to the metro and shops. Would highly recommend this hotel.

Was this review helpful? Yes 1
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Mrjenkinsp, Thank you for choosing ANA Crowne Plaza Osaka. We hope you have enjoyed your stay with us. We also appreciate you taking the time to write feedback. We will certainly share your kind comments with our staff concern, whom we are sure will be most encouraged. We look forward to the opportunity to welcome you soon at ANA Crowne... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I feel that services of Crowne Plaza is terrible so I won't recommended this hotel to anyone. They can't check-in for us until 2PM as policy but why other guests can checked-in and have an key card. So my friend and I asked the reception, she always said she had to follow the policy, this means they don't have any... More 

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concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Kanokphan R, Thank you very much for choosing ANA Crowne Plaza Osaka, a member of InterContinental Hotels Group. We are sorry about your disappointment with lack of explanation about the check-in situation. Some guests pay for early check-in and also we are selling daytime use 12:00pm-6:00pm. So these are the reasons that some guests check-in before 2:00pm. We are... More 

Hong Kong, China
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked this Hotel and got a good rate on Hotels.com and was really pleased that I chose it. It has a great location and restaurants and shopping nearby. The rooms are comfortable although not five star luxe but the real winner is perhaps the good and prompt staff service which would make me recommend a stay here if you... More 

Was this review helpful? Yes 3
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear SimplyFabulicious, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate you taking the time to write feedback. We are delighted that you have found the accommodation comfortable and the service of our staff satisfactory. Your positive review will certainly encourage us to continue improving. We hope to be able to welcome you... More 

Doha, Qatar
Top Contributor
448 reviews 448 reviews
117 hotel reviews
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Crown Plaza is known for excellence and this property helps preserve that reputation. Very clean, great fast friendly service. The location is very convenient, close to metro station with shuttle bus available to get you to Osaka Station which is just a 10min walk away… I loved and and will return.

Was this review helpful? Yes 2
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear B787skipper, Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback. Your positive review will certainly encourage us to continue improving. We hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager More 

Falls Church, Virginia
Top Contributor
123 reviews 123 reviews
15 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 8 nights on a business trip. The hotel was located close to where I was working, and although there is a frequent shuttle to the JR Osaka train station, it is an easy 10-15 minute walk. I stayed on one of the club floors - the room was small but very well designed to accommodate the... More 

Was this review helpful? Yes 2
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear Beleriand, Thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay. Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed three nights in the hotel on our February trip to Japan. The hotel is in a central location and the shuttlebus service to the airport bus station and the train station make it easy to get to and from the hotel. The restaurants offer a good variaty of food and the breakfast buffet has a great selection of... More 

Was this review helpful? Yes 2
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear szplsr, Thank you for choosing ANA Crowne Plaza Osaka during your recent trip. We are truly delighted that you have enjoyed your stay here and the city. I am also glad to know that our rooms staff were sufficient for your needs and you rated our staff's service to be high. We value your feedback and it will be... More 

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