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ANA Crowne Plaza Osaka

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1-3-1 Dojimahama , Kita-ku, Osaka 530-0004, Osaka Prefecture
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ANA Crowne Plaza Osaka
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ANA Crowne Plaza Osaka
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744 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangkok, Thailand
Contributor
18 reviews 18 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed yesterday NEW

ANA Crowne plaza Osaka close to Kitashinchi Station but it's not directly from Osaka station. You have to change 1-2 station to be here or walking from Osaka or Umeda. This propery locate in back of many building you have to save map or use GPRS to here. This property is not comfort for familly or any person who have... More 

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Romford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just come back from Osaka, Japan and stayed at Ana Crowne Plaza. The hotel was very nice with comfortable rooms and beds. The room was maintained to a good standard and the staff were very pleasant and helpful. Our booking did say that we could not state our preferences but I did include these in the booking and was very... More 

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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Pros: Good size rooms, Free Shuttle to Osaka Station, Close to conveniet store (very important, consdering one of the cons below Cons: They charge for items that are usually free in most 4* hotels, such as: bottled water (only free for suites and club rooms), beer in the club lounge and non english TV channels/ movies (trailer is free of... More 

Was this review helpful? Yes 2
Manila Philippines
Contributor
13 reviews 13 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

from tokyo, we took the nozomi shinkansen train to osaka. arrived in 2 hrs 45 minutes at shin osaka station. took taxi to hotel 5 minutes about 1800 yen. do not confuse shin osaka station vs osaka station. shinkansen stops only at shin osaka. osaka city station is subway stops and very large shopping malls like daimaru, isetan. and the... More 

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Palau-Sator, Spain
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are big and so spacious like an American style hotel. Good service all around among all the hotel staff. Fast Check in and check out. No fuss at all. We got 2 double beds, room was clean well maintain. Location was not in the centre of namba but will do. Lots of resto nearby and grocery stores. They have... More 

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Kahului
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The ANA Crowne Plaza Osaka is anmuch better than many other sourpuss reviewers would have you believe. It is not a Ritz Carlton or an Intercontinental but then the rates are not in that category either! I prepaid for my room with breakfast plan after reading all the naysayers' reviews and was not disappointed with my choice. Sure the staff... More 

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concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear Alan S, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We are truly delighted that you have enjoyed your stay here and the city. We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to... More 

Stuttgart, Germany
Top Contributor
102 reviews 102 reviews
101 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 2 weeks ago

as the intercontinental had no room available choosed this one. check in got one room better but looked for me still nothing big or special and compared the the intercontinental hotel cannot compare…water bottle get at reception cleaning not the greatest either…one day did not show up making up my room Osaka train station 10min walking distant away…bus to airport... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear bumsii, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry we fell short of your expectations during your recent stay. Though we would prefer you had a... More 

Novi, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You really can't beat the location of this hotel. Very close to Osaka Station and the Umeda shopping district, and very close to Yodobashi station on the Keihan line, which can get you to Kyoto in 30 minutes via express train. And you're literally right next to the Shinchi entertainment district. The hotel restaurants are quite good, and the staff... More 

Was this review helpful? Yes 1
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Steven R, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed your stay here and Osaka city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager More 

Hong Kong, China
Top Contributor
58 reviews 58 reviews
58 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When I said no surprises I kind of said this in a monotone way because you won't get shock but there was also no plesant suprise element. We arrived at the JR Osaka Station on a cold rainy evening, slightly struggled to find the hotel shuttle stop. It felt much much longer than the 10 mins shuttle ride advertised. In... More 

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concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear mctdog, Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback and sincerely apologize for the inconvenience caused. We are sharing your feedback with the department managers concerned for improvement. On the other hand, we are glad that you have enjoyed your stay here. We thank you... More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was our first stay at a Crowne Plaza outside the US; we stayed for about two weeks. While the room rate was higher than we typically pay in Japan, it was an enjoyable stay. The twin room was more spacious than other Japanese hotels we've stayed in, with the usual amenities (tea and coffee, fridge, free wifi), but was... More 

Was this review helpful? Yes 2
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear wdcwrldtrvlr, Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback and sincerely apologize for feel uncomfortable about the cleaning. We are sharing your feedback with the department managers concerned for improvement. We hope to have the opportunity to welcome you back to our hotel in... More 

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