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ANA Crowne Plaza Osaka

4.0 of 5 1-3-1 Dojimahama , Kita-ku, Osaka 530-0004, Osaka Prefecture
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Certificate of Excellence 2014
ANA Crowne Plaza Osaka
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ANA Crowne Plaza Osaka
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669 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dunfermline, Scotland
Contributor
14 reviews 14 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

As our first stop in Japan, after a long flight, this was ideal. We arrived a couple of hours before a typhoon, no impact on hotel service. Free shuttle collection from Osaka JR station is very easy (follow directions on hotel website). We booked a "club" room, definitely worth it. Good size, excellent shower/bath room, and the inclusive breakfast; afternoon... More 

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Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed for 11 nights and was overall quite satisfied with the hotel. The room was spacious for the 4 of us (2 adults and 2 children). My lesson learnt from last trip to Japan is to always opt for twin room rather than double room for the extra space. Perhaps this is why we had no complaints on the... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Pros: -Shuttle service to bustling Umeda district as well as airport limousine pick up point. -Good breakfast buffet with Western and Japanese options. -Helpful and friendly staff. Cons: -Lobby area unwelcoming and dated. -Fitness area too small with limited equipment. -Breakfast buffet food options not always replenished in a timely fashion. -Water temperature in shower fluctuates.

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Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

It's their 30th anniversary this year - design is very 80's with minimal aging signs here and there, but very well maintained; spotless and odour-free. The Sleep Advantage program is great to try - options vary from bedding upgrade to a range aromatherapy kits or soothing bath salts. Location is quite a walking distance to/from Osaka Station but there is... More 

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concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Alkuden, Thank you very much for staying with us at ANA Crowne Plaza Osaka, a member of InterContinental Hotels Group. We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to welcoming you back to our hotel again in the... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are clean, super clean. Service always with a smile. Restaurants are aplenty around the corner. Rail connection us also easy, supported by the half hourly hotel shuttle foc. Recommend this anytime.

Was this review helpful? Yes 1
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear amirmrazak, Thank you for choosing ANA Crowne Plaza Osaka. We are truly delighted that you have enjoyed your stay here. I also appreciate you taking the time to write feedback. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager More 

Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visit Japan last year in Septemeber 2013 and most of time I was in Osaka city. Osaka city is most beautiful city and its different from Tokyo and other cities in Japan. Osaka looks more like European cities. People are more relax and very polite with strangers. If you need help you can ask everybody at the street and... More 

Was this review helpful? Yes 1
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear Stefanija D, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We are truly delighted that you have enjoyed your stay here and the city. We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to... More 

Senior Contributor
25 reviews 25 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night in November .the hotel is quite centrally located and close to subway station as well Shin osaka station.Didnt find the reception to be as warm as other IHG hotels i have stayed in.Surprised that there is no concierge in this hotel and you should be ready to move your luggage yourself .breakfast is good with lot... More 

Was this review helpful? Yes
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear chhatwalks, Thank you very much for your latest stay with us at ANA Crowne Plaza Osaka, a member of InterContinental Hotels Group. We are deeply sorry about your disappointment with our services. We take your valuable feedback seriously and share them with the Management to do our best to improve our service. Once again we thank you for your... More 

WNC
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent a few nights here on business and really enjoyed the size of the rooms and the nice walk-in shower and bathroom. I enjoyed the breakfast and ate at both the traditional Japanese breakfast as well as the Western buffet. Free wifi was welcome but the guest services weren't open or as available as other hotels I've stayed at in... More 

Was this review helpful? Yes
concie6130, Guest Relations Manager at ANA Crowne Plaza Osaka, responded to this review

Dear MTNSeater, Thank you very much for staying with us on your recent trip to Osaka. We also appreciate you taking the time to write feedback and sincerely apologize for the inconvenience caused. We are sharing your feedback with the department managers concerned for improvement. We thank you for your comments and hope to welcome you back in the near future Guest... More 

York, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel, with plenty of restaurant options. I was given a 5 pm check out without hesitation. I paid for a club room which I felt was quite undersized for the price I paid—even by Japanese standards—which is why I only give it four out of five. However I'd certainly come back.

Was this review helpful? Yes 2
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear CalchasR, Thank you for choosing ANA Crowne Plaza Osaka. We are truly delighted that you have enjoyed your stay here. I also appreciate you taking the time to write feedback. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager More 

Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

ANA Crowne Plaza. I stayed here for 6 nights in November. The hotel is in a great location, with a supermarket and several convenience stores nearby. There are many restaurants in the nearby vicinity. I particularly recommend Tengu for Okonomiyaki(It's a little tricky to find, but well worth it). The rooms in the hotel are very large and comfortable. The... More 

Was this review helpful? Yes 1
concie6130, お客様担当マネージャー at ANA Crowne Plaza Osaka, responded to this review

Dear Judd C, Thank you for choosing ANA Crowne Plaza Osaka during your recent trip. I also appreciate you taking the time to write feedback. We are truly delighted that you have enjoyed the city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager More 

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Additional Information about ANA Crowne Plaza Osaka

Address: 1-3-1 Dojimahama , Kita-ku, Osaka 530-0004, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ANA Crowne Plaza Osaka 4*
Number of rooms: 478
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Also Known As:
Ana Crowne Plaza Osaka Hotel Osaka
Crowne Plaza Osaka
Osaka Crowne Plaza
Hotel Style:
#11 Spa Hotel in Osaka
#16 Luxury Hotel in Osaka
#16 Business Hotel in Osaka
#25 Romantic Hotel in Osaka
#28 Family Hotel in Osaka

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