We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 248 Osaka hotels

The Westin Osaka

4.0 of 5 Hotel   |   1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka Prefecture 531-0076, Japan (Osaka Station/Umeda)
Hotel amenities
Save Saved
You added The Westin Osaka to your Saves list
The Westin Osaka
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
You must enter dates to see the best prices.
80%
Ranked #26 of 248 hotels in Osaka
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Brian1311 Melbourne, Australia
Write a Review

507 people have reviewed this hotel

Traveler rating
    175
    223
    80
    19
    10
See reviews for
135
128
64
106
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I can not fault the professionalism of the staff at Westin Osaka. They have an excellent attention to detail and are helpful in every sense of the word. Hotel has a traditional yet modern decor and access to the buildings facilities are convenient. Hotel has the standard features one would expect from a four star hotel. Fitness centre is available... More

Was this review helpful? Yes 1
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit Osaka. Also, thank you for your valuable comment. We would share your opinion among our staff and utilize them to improve our service and facilities. Thank you again for you stay and we are looking forward to welcoming you to Osaka and the Westin Osaka again.... More

Vancouver, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed at the Westin Osaka last week to enjoy the Sakura in Osaka and Kyoto. The staff that greeted us upon our arrival were very helpful and friendly. They made every effort to ensure we were well taken care of. The room allocated to us was of a good size (especially when traveling in Japan), with... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka. Also, thank you for your valuable comment. We are more than happy to hear about your satisfaction for our hotel. We would continue improving our service and facility including WiFi and Fitness Club then, your continued patronage would be very much appreciated. Thank you very much and we are... More

Auchterarder, United Kingdom
Top Contributor
90 reviews 90 reviews
58 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I rarely give a negative view on Starwood, and prefer to say nothing, and not return, but I am making an exception on this regarding Westin Osaka. This is my first visit to Japan. As a loyal and enthusiastic Platinum member of Starwood, I was very disappointed to find on arrival at 7.15pm.that the NON- smoking king room booked was... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. We are regret to hear about your dissapointment about our service and facilities. We would share your comment among our staff and try to improve indicated points soonest possible then, your kind patient for a moment would be very much appreciated. Sincerely yours, More

Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel location is about 10 minutes from Osaka station and the hotel provides a decent free shuttle until 10.30 pm. The room was a great size and the bathroom was fantastic. However, having to pay for internet, gym and pool access when you've paid for an executive room is unacceptable. Plus, the Exec floor breakfast was poor, the food... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. We would try to improve the indicated dissapointing points then, your patience for a while would be very much appreciated. Thank you again for your stay and we are looking forward to welcoming you back to Osaka... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love to stay Westin during my stay in Osaka. If you are lucky, you can take room as bargain price on some booking site around $150. Westin is little far from Osaka station and center of Osaka. But because of it, around hotel is quiet. The city view from room is really excellent. Amenity is luxury. Service is great.... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last vist to Osaka. We are more than happy to hear about your satisfaction for our hotel. We would continue trying to improve our service and facility then, your continued support to us would be very much appreciated. Thank you again and we are looking forward to welcoming... More

Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've read several comments about the inconvenient location of Westin. But I've still chosen this hotel for 2 nights because of the spacious room (rarely in Japan). I enjoyed the comfortable bed, shower & bathtub. The staff was always helpful & sincere. The shuttle bus schedule was satisfactory with 15 mins interval. On the other hand, we discovered a 200m... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your stayint at the Westin Osaka. Also, thank you very much for your valuable comment. Access to our hotel has been improved by opening of the "Grand Front Osaka" in the norhern area of Osaka Station and it would become more convenient in the future by further development. Thank you again and we are looking... More

Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reaching the hotel via a Toyota Crown MK Taxi (which was very comfortable I might add), I was promptly escorted to the frontdesk. There was a short queue and was attended to after a short wait. A staff took my luggage and escorted me up to my room after checking-in. The room 1414 was a Deluxe King with a very... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for you choosing the Westin Osaka for you last vist to Osaka. Also, thank you very much for your valuable comment. We are more than happy to hear about your overall satisfaction and we would share your comment among our staff to be motivated. Thank you very much and we are looking forwad to welcoming you... More

Vancouver, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Not the most conveniently located hotel as I have to take the airport limo bus to a station then walked 15 minutes with luggage in hand to save the taxi fare for this frugal travller. Upon reaching the front entrance, I was immediately met by the bell lady and took all our luggage and led us to the front desk... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. And also, thank you very much for your valuable comment. We are more than happy to hear about your overall satisfaction. We would continue improving our service and facilities then, your continued patornage would be very much appreciated. Thank you again for your stay... More

Singapore
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 14, 2014

A fantastic hotel with a 15 min interval complimentary shuttle to Osaka Station, and then easily linked to everywhere else. Hotel is absolutely great! Rooms are nicely furnished and lounge was also fantastic! Worth mentioning is staff like Eri and also Naka who created a lasting impression for me in terms of their service delivery. Bravo! Needs improvement in terms... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka for your last visit to Osaka. Also, thank you very much for your valuable comment. We are regret to hear about your dissatisfaction about our staff, however, we immediately have shared your comment among our staff and evaluated to improve our services. Thank you again your stay and comment... More

Hyderabad, India
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

I stayed at westin Osaka from 20 to 22 February 2014 with my family. The hotel is so close to the Osaka station we came out of the station walked across the road with our pulley luggage right into the reception. We were received in traditional Japanese style- Courtesy,courtesy and courtesy, the Japanese are awesome in their etiquette. The room... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last vist to Osaka. We are more than happy to hear about your overall satisfaction of last stay. We try to continue improving our servise and facility then, your continued patronage would be very much appreciated. Thank you very much and we are looing forward to welcoming you... More

Been to The Westin Osaka? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Osaka

Also Known As:
The Westin Osaka Hotel
The Westin Osaka Hotel Osaka
Westin Osaka
Osaka Westin
Address: 1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka Prefecture 531-0076, Japan
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station/Umeda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Osaka
#13 Luxury Hotel in Osaka
#26 Romantic Hotel in Osaka
#28 Business Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Osaka 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Orbitz, Booking.com, Expedia, Tingo, Otel, Travelocity, Rakuten, HotelTravel.com, Asiatravel.com Holdings, Jalan, Hotels.com and Venere so you can book your The Westin Osaka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Westin Osaka, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.