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All 247 Osaka hotels

The Westin Osaka

4.0 of 5 Hotel   |   1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka Prefecture 531-0076, Japan (Osaka Station / Umeda)
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The Westin Osaka
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Ranked #32 of 247 hotels in Osaka
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Chryssy_Lynn Quezon City, Philippines
  • Reviews (569)
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569 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Quezon City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I arrived for a late check in on Jul 28 for a 2 week stay in Osaka. I was escorted to an Executive Room at the top floor by a very friendly and helpful valet. But as soon as I step inside the soon I was dismayed as I could smell stale cigarette smell. Cigarette smell gives me a low... More

Was this review helpful? Yes 1
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. We do apologize for any inconvenience caused to you during your stay such as cigarette smell, breakfast quality and not consistent services. We would share your comments among our staff and utilize them to improve our... More

Scottsdale, Arizona
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location: Free shuttle bus from the Osaka train station makes it convenient to stay, however, since many will get off the bus at the same time, expect a long wait at a check in process. They saw five of us standing but only two people were available for check in at 5pm. After working all day, standing extra time to... More

Was this review helpful? Yes 1
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. We are regret to hear about your disatisfaction in some aspects of our services and facilities. We would share your comments among our satff and try to improve them. Thank you again for your stay and... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

Stayed in this hotel for 4 nights and was given 2 connecting rooms, good for a family stay. The rooms are reasonable size and clean. Breakfast is above average. Hotel is about 15 mins walk from Osaka train station so is quite convenient. The hotel also provides shuttle bus to Osaka station at regular intervals.

Was this review helpful? Yes
ExperienceTeam, マネージャー at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka. Also, than you for your valuable comments. We are more than happy to hear about your overall satisfaction. We would try to improve our services and facilities consecutively then, your continued patronage would be highly appreciated. Thank you again and we are looking forward to welcoming you back to... More

Darwin
Contributor
12 reviews 12 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We loved our 11 night stay at The Westin Osaka! We had a really lovely room, and were continuously impressed with the friendly, professional staff. There are absolutely no complaints about the location, with an easy, pleasant 5- 10 minute walk to Umeda station or a convenient free shuttle bus. The room was found spotless, and was maintained daily with... More

Was this review helpful? Yes
ExperienceTeam, マネージャー at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comments. We are more than happy to hear about your overall satisfaction. We are pleased to announce you that we have started WiFi service in guestrooms and the guests could enjoy for free. Regarding to the Fitness Club,... More

Singapore, Singapore
Top Contributor
101 reviews 101 reviews
32 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed July 9, 2014

Initially, when I looked at the map, I was a little reluctant to book this hotel because it seemed quite out of place. However, I changed my mind after learning that there is a free shuttle bus linking JR Osaka station to the hotel every 15 minutes or so. In fact, when I reached the hotel, I find the location... More

Was this review helpful? Yes 1
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. We are regret to hear about your disatisfaction on some parts of our services. We would share you comment among our staff and try to improve them. At the same time, we are pleased to inform... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 9, 2014 via mobile

Stayed for 4 days. Rooms are ok but a bit old. Quite big and spacious. The only main downside for this hotel is the location which is very far from the main umeda station. You have to rely on their free shuttle bus. Plus point is that the shuttle bus is quite frequent. Every 15 to 30 minutes

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visti to Osaka. Also, thank you for your valuable comment. The northern part of Osaka Station is under development and the surrounding are of our hotel expected to be much more convenient in the future. We would appreciate your kind patience for a while and continued patronage.... More

Sydney
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 8, 2014

Stayed here for 1 night before moving to St Regis hotel. It is placed right next to the floating garden building so you could tick that off the list . The hotel is located near central osaka station , the offer a free shuttle service to and from the train station . This is quite convenient given that osaka is... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last vist to Osaka. Also, thank you for your valuable comment. We are more than happy to hear about your overall satisfaction for our hotel. We would try to improve our service and facilities consecutively then, your continued patronage would be very much appreciated. Thank you again and... More

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2014

I stayed for a business trip. You have to request wifi router at concierge if you want to use wifi in your room. Otherwise you have to go to the lobby for wifi connection. The hotel provide free shuttle bus to Osaka Station every 20 minutes that makes this hotel very convenience for guests. I hope for the next stay,... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. Regarding to the WiFi service, we are actually working on this matter and would start providing the WiFi service from the middle of July so, you could enjoy it when you would stay next time. Thank you... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 26, 2014

I was in Osaka for work trip. For a Starwood hotel, it was quite a shock when I learned that their Internet service in rooms was down during the period when I was staying with them. They did not offer wifi in rooms but there was complimentary wifi at the hotel lobby. The room was spacious. And the rate was... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. We are now working on to equip WiFi in the guest rooms and the service would start from the middle of July. We would apologize for any inconvenience caused to you during your last stay. Other than... More

Top Contributor
54 reviews 54 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 15, 2014

I stayed at this property with a friend visiting from Germany. It was at the end of a 3 week stay for him we wanted a night on the town to remember and a great place to relax before his flight the next day. The Westin came through in shining colors. The spacious rooms adorned modern decor, a comfortable king... More

Was this review helpful? Yes
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last vist to Osaka. Also, thank you for your valuable comment. We are more than happy to hear about your overall satisfaction. We would try to improve our service and facilities consectively then, your continued patronage would be very much appreciated. Thank you again and we are looking... More

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Additional Information about The Westin Osaka

Address: 1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka Prefecture 531-0076, Japan
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Osaka 4*
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Also Known As:
The Westin Osaka Hotel Osaka
Westin Osaka
Osaka Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Osaka #14 Family Hotel in Osaka #15 Luxury Hotel in Osaka #29 Business Hotel in Osaka
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Number of rooms
304

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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