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All 266 Osaka hotels

The Westin Osaka

4.0 of 5 Hotel   |   1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka Prefecture 531-0076, Japan (Osaka Station / Umeda)
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The Westin Osaka
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Ranked #32 of 266 Hotels / Ryokan in Osaka
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Skatexplorer London, United Kingdom
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592 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Please keep in mind that I am ranking this hotel as a "2" in the context of a Westin property. While the staff is quite nice, friendly, helpful and lovely, the property itself is old and tired. The decor is disjointed and just aged. My colleague describes it like a "fraternity house" where the furniture and decor is a little... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
71 reviews 71 reviews
51 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

Very conveniently located within walking distance of the JR Osaka train station, giving you easy access to the rail and metro systems. This also means it is close to a couple of good shopping malls, complete with lots of restaurants and is within 2 minutes walk of the floating garden building which also has numerous restaurants in its basement level.... More

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Los Angeles, California
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Westin Osaka for two nights in late september. The hotel is relatively close to the Osaka train station, less than 10 minute walk (so long as you dont get lost in the endless mazes) and they also have a convenient shuttle that runs for most of the day that shuttles guests to and from the station. The... More

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ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comments. We would share your comments among our staff and utilize them to impove our facilities and services. Thank you again for your stay and we are looking forward to welcoming you back to Osaka and the Westin... More

Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's connected to the underpass .. The underpass is full of nice little restaurants and is nicely decorated with a rustic local flavor.. Love it. It's a short walk via the underpass to the train station. The rooms are good and clean. Service was good. The restaurant has a little park at the back that is beautiful and sometimes you... More

Was this review helpful? Yes 1
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka. Also, thank you for your valuable comment. Next time if you have chance to come to Osaka, please try "Fukushima" area as there are also some unique restaurants and bars around there. Thank you again for you stay and we are looking forward to welcoming you back to Osaka... More

1 review
5 of 5 stars Reviewed 4 weeks ago

To anyone thinking of staying here i highly recommend, Attentive staff and great location. Immaculate room presentation and the hospitality from staff was amazing, as a non Japanese speaking guest they did everything possible to make my stay enjoyable. Close proximity to shopping and night life make this a great venue for any occasion. Strongly suggest the neighbouring Umeda Sky... More

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ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka. Also, thank you for your valuable comment. We are more than happy to hear your overall satisfaction. We would try to improve our services and facilities consecutively then, you continued patronage would be very much appreciated. Thank you again for your stay and we are looking forward to welcoming... More

Hong Kong, China
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Elegantly furnished with a five star hotel feel, albeit a slightly older, more worn down five star hotel feel when it comes to the rooms.. A slight musty smell in our non-smoking room, but rather spacious for a Japanese hotel (average size for any other hotel), comes with all the expected amenities - kettle, toiletries, hairdryer (which was super powerful... More

Was this review helpful? Yes 2
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last vist to Osaka. Also, thank you for your valuable comment. The access from the Osaka Station would become more and more convenient as the development of Norhern area of the Osaka Station continued. As you may have seen the "Grand Front Osaka" as the part of that... More

Canberra, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

Free shuttle bus from JR Station was very convenient. Room was up high and there were great views of Osaka and the Twin Towers near by (visit if you have time, there are number of small restaurants in the basement and amazing views from 35th (?) floor. Room was great, decor was lovely, bed was very comfortable, no smell of... More

Was this review helpful? Yes 1
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. We are more than happy to hear about your satisfaction for our services and facilities. We would try to improve our services and facilities consecutively then, your continued patronage would be highly appreciated. Thank you again and we are looking forward to welcoming you... More

Quezon City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 10, 2014

I arrived for a late check in on Jul 28 for a 2 week stay in Osaka. I was escorted to an Executive Room at the top floor by a very friendly and helpful valet. But as soon as I step inside the soon I was dismayed as I could smell stale cigarette smell. Cigarette smell gives me a low... More

Was this review helpful? Yes 3
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. We do apologize for any inconvenience caused to you during your stay such as cigarette smell, breakfast quality and not consistent services. We would share your comments among our staff and utilize them to improve our... More

Scottsdale, Arizona
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 30, 2014

Location: Free shuttle bus from the Osaka train station makes it convenient to stay, however, since many will get off the bus at the same time, expect a long wait at a check in process. They saw five of us standing but only two people were available for check in at 5pm. After working all day, standing extra time to... More

Was this review helpful? Yes 1
ExperienceTeam, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comment. We are regret to hear about your disatisfaction in some aspects of our services and facilities. We would share your comments among our satff and try to improve them. Thank you again for your stay and... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed July 24, 2014 via mobile

Stayed in this hotel for 4 nights and was given 2 connecting rooms, good for a family stay. The rooms are reasonable size and clean. Breakfast is above average. Hotel is about 15 mins walk from Osaka train station so is quite convenient. The hotel also provides shuttle bus to Osaka station at regular intervals.

Was this review helpful? Yes
ExperienceTeam, マネージャー at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka. Also, than you for your valuable comments. We are more than happy to hear about your overall satisfaction. We would try to improve our services and facilities consecutively then, your continued patronage would be highly appreciated. Thank you again and we are looking forward to welcoming you back to... More

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Additional Information about The Westin Osaka

Address: 1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka Prefecture 531-0076, Japan
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Osaka 4*
Number of rooms: 304
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Also Known As:
The Westin Osaka Hotel Osaka
Westin Osaka
Osaka Westin

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