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Swissotel Nankai Osaka

#5 of 268 Hotels / Ryokan in Osaka
Certificate of Excellence
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1-60 Namba 5-chome, Chuo-ku, Osaka 542-0076, Osaka Prefecture
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    1,649 reviews from our community

    Traveler rating
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    Rating summary
    • Location
      5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (150)
    Date | Rating
    • Chinese (Traditional) first
    • Chinese (Simplified) first
    • Dutch first
    • English first
    • French first
    • German first
    • Indonesian first
    • Italian first
    • Japanese first
    • Korean first
    • Norwegian first
    • Portuguese first
    • Russian first
    • Spanish first
    • Thai first
    • Turkish first
    • Any
    English first
    • All months
      (1649)
    • Mar-May only
      (385)
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      (433)
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    All months
    Singapore, Singapore
    Contributor
    13 reviews 13 reviews
    3 hotel reviews
    9 helpful votes 9 helpful votes
    4 of 5 stars Reviewed today NEW

    My partner and I stayed here during our visit to Osaka, and the main reason we chose the hotel was due to its location. It's located right above the Nanba train station and is a 5-10 minute walk from major malls and the Dotonbori shopping district where you'll find great food, snacks and souvenirs. The rooms are a little bit... More 

    Was this review helpful? Yes
    A TripAdvisor Member
    5 of 5 stars Reviewed 2 days ago NEW

    This was the second time to choose Swissotel as our hotel in Osaka trip. The experience was still very amazing in living there. Excellent location and very professional services would be found in this hotel.

    Review collected in partnership with Swissotel Hotels & Resorts

    Was this review helpful? Yes
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear Guest, Thank you very much for choosing Swissôtel Nankai Osaka once again as your venue of accommodation and writing excellent review on Trip Advisor. We are very happy to read that you found our team members very professional and that you had an amazing stay at our hotel. Since guest's satisfaction is always our utmost priority, we are glad... More 

    Singapore, Singapore
    Senior Contributor
    29 reviews 29 reviews
    3 hotel reviews
    18 helpful votes 18 helpful votes
    4 of 5 stars Reviewed 2 days ago NEW

    Directly above Namba Railway station, about 5 to 10 minutes walking distance.My freind booked it on the hotel website and get 20% discount. Definately 5 star, so the price is also quite expensive ( per my personal standard). Room completed with all toileteries but honestly shampoo/ conditioner in a size of tube with no foam is not good at all.... More 

    Was this review helpful? Yes 2
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear PohLing127, Thank you very much for staying at Swissôtel Nankai Osaka and posting your review on Trip Advisor. We are glad to read that how we cleaned the room you stayed was up to your liking and we hope you were able to have a relaxing and pleasant stay thoroughly. We greatly appreciate your valuable highlights, which helps us... More 

    Singapore
    1 review
    4 of 5 stars Reviewed 3 days ago NEW

    Location and staff professionalism are excellent. However room rate is quite expensive during my stay. 1 point that disappointed me is the quality of the intenet connection. The room is kind of small too.

    Review collected in partnership with Swissotel Hotels & Resorts

    Was this review helpful? Yes 1
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear Daniel L, Thank you very much for making Swissôtel Nankai Osaka your home away from home and writing a review on Trip Advisor. We are very pleased to read that you think the professionalism of our team members excellent. As for your highlight regarding our internet service, please be assured that your comment has been shared with our management... More 

    Suzhou, China
    Senior Contributor
    39 reviews 39 reviews
    30 hotel reviews
    26 helpful votes 26 helpful votes
    2 of 5 stars Reviewed 4 days ago NEW

    Namba station is extremely to get to from Osaka airport via a 40 minute express train ride and the hotel entrance is just next to the platform. Check in staff were helpful and so was the concierge. But once we got to the rooms my heart sank. The bathroom could do with a facelift. The bedroom had new wallpaper but... More 

    Was this review helpful? Yes 1
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear dora100explora, Thank you very much for choosing to stay at Swissôtel Nankai Osaka. We are glad to read that you found our Front Office and Concierge team members helpful. On the other hand we sincerely regret to learn that the room you stayed was not up to your liking. Your feedback has been immediately shared with the appropriate members... More 

    Manila
    1 review
    4 of 5 stars Reviewed 6 days ago NEW

    Had an excellent stay at the hotel. Very accommodating staff and crew. Location is at the center of shopping are and transportation in going around the city and out to airport is really convenient and easy.

    Review collected in partnership with Swissotel Hotels & Resorts

    Was this review helpful? Yes
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear Michael B, Thank you very much for making Swissôtel Nankai Osaka your home away from home and writing such a great review on Trip Advisor. We are pleased to learn that you had an excellent stay with us and that you had a great impression on our team members for being very accommodating. As guest's satisfaction is always our... More 

    Hong Kong
    Senior Contributor
    40 reviews 40 reviews
    25 hotel reviews
    46 helpful votes 46 helpful votes
    4 of 5 stars Reviewed 1 week ago

    This hotel is one of the most convenient hotels I've ever stayed in. As we aimed to only eat and shop around the Shinsaibashi district during the Chinese New Year holidays, we chose this hotel. Swissotel is right above the Takashima Department store and also right at Namba subway and right next to the Nankai train station. The Nankai train... More 

    Was this review helpful? Yes 1
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear Tinka7, Thank you very much for choosing Swissôtel Nankai Osaka as your venue of accommodation and posting your review on Trip Advisor. We are glad to read that you had a great impression on our team members for their friendliness and English communication skills. Also we are pleased to know that our hotel location enabled you to enjoy what... More 

    Singapore
    1 review
    4 of 5 stars Reviewed 1 week ago

    Swissotel is easily accessible, near to good food, and shopping. Direct train (Nankai) ride costing 920Yen from Kansai airport to hotel doorstep. Subway is convenient to get to Osaka station and then onwards to Kyoto, It is a short walk from hotel to Kuromon market (where we enjoyed unagi rice) and feel the atmosphere of Dotonbori in the evening. Hotel... More 

    Review collected in partnership with Swissotel Hotels & Resorts

    Was this review helpful? Yes
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear Cheng Geok L, Thank you very much for making Swissôtel Nankai Osaka your home away from home and writing review on Trip Advisor. We are pleased to learn that our hotel location enabled you to enjoy what the area offers easily. Since guest's comfort is very important to us, please feel assured that we will keep on making our... More 

    Senior Contributor
    29 reviews 29 reviews
    6 hotel reviews
    14 helpful votes 14 helpful votes
    2 of 5 stars Reviewed 1 week ago

    Basically a good location if you return to the hotel before all the entrances of the station and shopping mall are closed in the evening. Rooms were not properly cleaned (junior suites), one room hairs in the bathtub, the other room shoe prints on the bathroom carpet. Breakfast capacity too small, breakfast in the executive lounge very poor. Rooms are... More 

    Was this review helpful? Yes 1
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear oliverernst, Thank you very much for staying at Swissôtel Nankai Osaka. We sincerely regret to learn that we were not able to provide you with the staying experience you would hope and we sincerely would like to apologize for the shortfall in the room cleaning. Your various highlights have been immediately shared with concerned sections and we will certainly... More 

    2 reviews
    1 helpful vote 1 helpful vote
    4 of 5 stars Reviewed 1 week ago

    Perfect location for shopping and JR as it's right above JR Namba Station and close to shopping area. The staff can communicate in English pretty effectively. It's bad that we didn't book a package with breakfast but it's easy to buy food from Takashimaiya right next to the hotel.

    Review collected in partnership with Swissotel Hotels & Resorts

    Was this review helpful? Yes 1
    Swissotel_Osaka_Mgt, 支配人 at Swissotel Nankai Osaka, responded to this review

    Dear Juan N, Thank you very much for choosing to stay at Swissôtel Nankai Osaka and writing a review on Trip Advisor. We are very happy to read that you had a great impression on our team members for their English communication skills. Also we are pleased to learn our hotel location enabled you to enjoy what the area offers.... More 

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    Additional Information about Swissotel Nankai Osaka

    Address: 1-60 Namba 5-chome, Chuo-ku, Osaka 542-0076, Osaka Prefecture
    Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
    Price Range (Based on Average Rates): $$
    Hotel Class:4 star — Swissotel Nankai Osaka 4*
    Number of rooms: 548
    Reservation Options:
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    Also Known As:
    Swissotel Nankai Osaka Hotel Osaka
    Swissotel Nankai Hotel Osaka
    Osaka Swissotel Nankai Hotel
    Hotel Style:
    #3 Family Hotel in Osaka
    #5 Luxury Hotel in Osaka
    #5 Romantic Hotel in Osaka
    #5 Business Hotel in Osaka

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    Amenities

    Highlights
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    About the property
    • Wheelchair access
    Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Tennis Court
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Room Service
    • Business Center with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    Official Description (provided by the hotel)
    Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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    Questions & Answers

    Here's what travelers have asked, with answers from Swissotel Nankai Osaka staff and other travelers.
    16 questions
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    Questions? Get answers from Swissotel Nankai Osaka staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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