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All 247 Osaka hotels

New Otani Hotel Osaka

4.0 of 5 Hotel   |   1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
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Ranked #7 of 247 hotels in Osaka
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Evallardi Milano, Italia
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536 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Milano, Italia
Top Contributor
52 reviews 52 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not much to say about this hotel, which is probably best suited for business trips. The room was extremely spacious, with a lot of closet space and with two bathrooms, all at a reasonable price. The staff was friendly and helpful and the food provided at the hotel of good quality, even if the service at the hotel's reasturant was... More

Was this review helpful? Yes 2
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to write your review. We are happy to know that your stay with us was pleasant and that you enjoyed your room and your encounter with our staff. I am glad to hear that you enjoyed the food, but regret that the service in... More

Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in the New Otani - Osaka for 5 nights for a business meeting. It was my first time staying there and also my first time in Osaka so I wanted to make sure that everything was arranged I drop the Hotel an email about early check-in and baggage drop off and got a reply shortly after. I was... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka and also for taking time to leave a review on this site. Regarding the email replies before you arrived at our hotel, we are so sorry that our information was not very clear. It is true that there are extra charges, which depend on arrival time, to guarantee an... More

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

We stayed two nights and really enjoyed the New Otani. The staff were exceptionally helpful and attentive. In particular they found a room for us at 10am (early morning flight arrival) when we had expected that they would only let us leave our bags until 2pm - thank you very much indeed. We were very tired from the flight and... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for staying with us and leaving the pleasant review. I am delighted to know you were pleased with our service, the view of Osaka castle, and the location. Yes, it tends to be considered negatively by some that we are out of the city, yet you, as well as other guests, have appreciated the positive aspects... More

Sydney, Australia
Top Contributor
215 reviews 215 reviews
39 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel and staff are both quite excellent. Although not what I consider a 5 star rating in other parts of SE Asia, and International chain Hotels. The New Otani as a Japanese Bespoke style hotel caters well to the exacting domestic population and discerning international business traveler. Being away from the Hub Bub of downtown is a welcome respite... More

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for your patronage and kind review of Hotel New Otani Osaka. I am pleased to know that you enjoyed your stay and that you appreciated our proximity to Osaka castle and Park, our location relative to access to various areas of the city, as well as our service. We are sorry that the opening hours of... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A truly excellent hotel located in a quiet, more low key area of Osaka but right across the street from the JR Loop Line. We loved still being in the city but away from the chaos of downtown Osaka. We got the Kansai Pass so we were able to hop on the JR Loop and get in and around Osaka... More

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

I would like to thank you for staying with us and also for taking time to write this fine review. It was our pleasure to know that you enjoyed our location, room, view and service, including the wifi, during your stay. Travelers reading this will be happy to know of your experience with the Kansai Pass as related to our... More

Cumbernauld, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent a week at New Otani in March this year. My delux room was on the 13th floor, facing the Castle and park. The view was excellent, with plenty to see during the day and a stunning vista in the evening. Room itself was very well appointed and bed comfortable. Internet was inculded in the rate and was really... More

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

I would like to thank you for staying at Hotel New Otani Osaka. Moreover, thank you very much for taking time to leave comments and recommendation to other travelers. I am pleased that you have appreciated the various facts of our hotel such as our location, rooms, housekeeping, breakfast. We are gratified to know that your experience with us was... More

Anchorage, AK
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I spent two nights at the New Otani Hotel Osaka. I had a room on the 13th floor with a view of the Castle. I highly recommend signing up for the New Otani Club before you arrive. Membership gets you free admission to the outdoor pool, which offered a great reprieve from hot humid weather. I was also able to... More

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for staying with us at Hotel New Otani Osaka and for taking time to leave a review. We are so pleased to hear that you enjoyed your stay and the benefits of being a New Otani Club member. Your suggestion to future guests regarding the Club will no doubt be appreciated by future guests. On the... More

Basel, Switzerland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2014

We stayed 5 nights and had a deluxe double room. For us, the hotel was in great location for our day trips to Kyoto, Nara and Kobe. Internet in the room had good connection and very useful for us to plan our trips.Train station is very close and everything can be reached very easy and fast. Room was very clean... More

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

We appreciate your choosing Hotel New Otani Osaka during your recent visit to Osaka and are delighted that you enjoyed our location as a base for your day trips to Kyoto, Nara, and Kobe. Moreover, it is our pleasure to know that you enjoyed the room and our service. Regarding the swimming pool fee at the Fitness Club, the club... More

Hong Kong, China
1 review
5 of 5 stars Reviewed July 21, 2014

Polite and helpful staff Room was large, immaculately cleaned every morning and the bed was very comfortable The hotel is located in a quiet area and is only a 5 Minute walk to the nearest JR station Breakfast was great as you have a choice of a western or Japanese breakfast. Great View of Osaka Castle Note that if you... More

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for choosing the Hotel New Otani Osaka. I am glad to know that you were so pleased with you stay. Your positive comments regarding our service and facilities encourage our staff to always keep the comfort and satisfaction of our guests as our highest priority. Yes, it is located in a convenient area! I am also... More

Contributor
12 reviews 12 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 18, 2014

What about 40 min to checkin when you are the only 1 in queue ? What about being charged USD 50 per person to use swimming pool, but it closes 6 PM in Summer ? What about your son being blocked to use indoor pool since he is not 18 ? What about pay extra to get a Castle View... More

Was this review helpful? Yes 4
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for your recent stay with us at Hotel New Otani Osaka. We were very sorry to hear that you were dissatisfied with your stay and apologise for inconveniences caused when you checked in. We regret that we were not able to satisfy you with the view of Osaka Castle from the room. The closing time of... More

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Additional Information about New Otani Hotel Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New Otani Hotel Osaka 4*
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Osaka #6 Family Hotel in Osaka #7 Luxury Hotel in Osaka #7 Romantic Hotel in Osaka
Hotel Class
Official Description (provided by the hotel)
Tips for your enjoyable stay at Hotel New Otani Osaka!>>>Enjoy Osaka Castle views *Remember to reserve a castle view guaranteed room!>>>A morning stroll or jog around Osaka Castle Park.>>>Easy access to popular entertainment! ***Universal Studios Japan at the JR Universal City Station (22min)***Abeno Harukasu, Japan's tallest skyscraper (15 min.)***The Floating Garden Observatory, the Umeda Sky Building (approx. 20 Min.)***Kaiyukan Aquarium(40 min.)***Osaka Station(10min.) ***Shinsaibashi Station(10min.) ***Kyoto, Nara and Kobe(approx.30Min.)>>>Do not forget to take some time and relax in your comfortable room! ... more   less 
Number of rooms
525

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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