We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 246 Osaka hotels

New Otani Hotel Osaka

4.0 of 5 Hotel   |   1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
Hotel website
Hotel amenities
Offers & Announcements
Package Deal
Save Saved
You added New Otani Hotel Osaka to your Saves list
New Otani Hotel Osaka
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
90%
Ranked #7 of 246 hotels in Osaka
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Anita B Basel, Switzerland
  • Overview
  • Reviews (517)
  • Photos (262)
  • Amenities
  • Q&A
  • Room tips (42)
  • Location
  • More
Write a Review

517 people have reviewed this hotel

Traveler rating
    258
    200
    43
    13
    3
See reviews for
135
122
63
138
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Basel, Switzerland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed 5 nights and had a deluxe double room. For us, the hotel was in great location for our day trips to Kyoto, Nara and Kobe. Internet in the room had good connection and very useful for us to plan our trips.Train station is very close and everything can be reached very easy and fast. Room was very clean... More

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

We appreciate your choosing Hotel New Otani Osaka during your recent visit to Osaka and are delighted that you enjoyed our location as a base for your day trips to Kyoto, Nara, and Kobe. Moreover, it is our pleasure to know that you enjoyed the room and our service. Regarding the swimming pool fee at the Fitness Club, the club... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

Polite and helpful staff Room was large, immaculately cleaned every morning and the bed was very comfortable The hotel is located in a quiet area and is only a 5 Minute walk to the nearest JR station Breakfast was great as you have a choice of a western or Japanese breakfast. Great View of Osaka Castle Note that if you... More

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for choosing the Hotel New Otani Osaka. I am glad to know that you were so pleased with you stay. Your positive comments regarding our service and facilities encourage our staff to always keep the comfort and satisfaction of our guests as our highest priority. Yes, it is located in a convenient area! I am also... More

Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

What about 40 min to checkin when you are the only 1 in queue ? What about being charged USD 50 per person to use swimming pool, but it closes 6 PM in Summer ? What about your son being blocked to use indoor pool since he is not 18 ? What about pay extra to get a Castle View... More

Was this review helpful? Yes 3
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for your recent stay with us at Hotel New Otani Osaka. We were very sorry to hear that you were dissatisfied with your stay and apologise for inconveniences caused when you checked in. We regret that we were not able to satisfy you with the view of Osaka Castle from the room. The closing time of... More

Paris, France
1 review
4 of 5 stars Reviewed 1 week ago

I stayed one night at the New Otani on my way to Osaka airport. I got in fairly late and left before breakfast but the service from arrival to leaving was of the highest order. Situated in a haven of green in Osaka, I will certainly be returning the next time business leads me to Osaka.

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you for staying with us at the Hotel New Otani Osaka. We are pleased to hear that you enjoyed the stay with us even the time was short! We look forward to welcoming you to our hotel once again. For the next time, please take some time to relax at the hotel. Management, Hotel New Otani Osaka More

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been away from Japan for too long and this is the place every time I return to Osaka for my business. Many of those travelled to Japan found out that room is clean and tidy, shower always has hot water and good pressure, but room is way too small! You don't have to worry about this if you choose... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to leave the review on the site. We are pleased to know that you choose to stay with us every time you return to Osaka! Also, I would like to thank you for recommending the size of our rooms, our communication in English and... More

Bloomfield Hills, Michigan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A nice hotel in Osaka, about 2800 yen taxi ride from the main train station. Service is as would be expected in an upper tier Japanese hotel - quick check in and check out, prompt room service, great attention to details. The hotel is very clean and quiet, rooms are nicely sized, my only concern (and it is only a... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and also for taking time to fill the comment here. Please know that we value your opinions and are in agreement with you regarding the decor in the rooms. Since it is not possible to redo all the rooms at once, you may be glad to know that... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything was handled very smoothly and professionally. Spacious rooms and great view(esp. at night). Fantastic location for those who would like to be away from the hustle and bustle of the city. Really quiet and serene. A bit out of town, but Osaka Koh-Jo-en station is only 3 minutes' walk. Breakfast was not very impressive, but ok. Overall, very recommendable!

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for staying with us at the Hotel New Otani Osaka and for taking time to fill out the comment of recommendation. We are pleased to know that you have enjoyed our rooms, castle view and service during your stay and appreciate your mentioning our quiet, relaxing location and easy access around utilizing the trains. We look... More

Jeddah
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for four days. The hotel is situated in a quite area, and nice surrounding. If you are a type of person that prefer relaxing atmosphere rather than entertainment, than this is the place. The services were great, the staffs were helpful and always ready to be at your service. A little problem though, on our 3rd day,... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to leave the review on the trip advisor site. We are very pleased to know that you enjoyed your stay with us and gratified to hear your kind words regarding our facilities and service. Regarding the cleaning of your room, please accept our apologies... More

Meerbusch, Germany
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My complete stay here was smooth and trouble free. The service, rooms, breakfast and ambience all made it comfortable and easy. I recommend it to anyone who stays in Osaka, or makes a holiday around Osaka, as the place to stay while visiting Kyoto, Nara, Kobe, etc.

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

I would like to thank you for staying at Hotel New Otani Osaka and also for taking time to write a review. Knowing that you enjoyed the service, rooms, breakfast, and ambience during your stay gives us an incentive to continue to offer the best at all times. It is especially good to know that you appreciated our easy access... More

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

There was a special deal for the Castle View room under Visit Japan 2014. The view is indeed magnificent. We bought breakfast from the bakery and just sat in front of our wide window, enjoying the view. We got complimentary admission tickets to Osaka Castle per person and some beautiful postcards. The Aqua-liner stop is just across from the hotel...... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

I would like to thank you for staying with us at the Hotel New Otani Osaka and for taking the time to leave us such positive comments. We are pleased to know you enjoyed your stay with us. The special package with the Osaka Castle admission ticket is one of our best-selling promotions for guests who want to take advantage... More

Owners: What's your side of the story?
If you own or manage New Otani Hotel Osaka, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to New Otani Hotel Osaka? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about New Otani Hotel Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New Otani Hotel Osaka 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Booking.com, Hotels.com, Cheap Tickets, Tingo, Agoda, BookingOdigeoWL, Venere and Otel so you can book your New Otani Hotel Osaka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
New Otani Osaka
Osaka New Otani Hotel

262 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (208)
Viewed
Bathroom (20)
Viewed
Room/suite (49)
Viewed
Hotel & grounds (35)
Viewed
Dining (4)
Viewed
View from room (28)
Viewed
Pool/beach area (1)
Viewed
Other (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (55)
Viewed
Room/suite (13)
Viewed
Dining (8)
Viewed
Hotel & grounds (7)
Viewed
View from room (3)
Viewed
Pool/beach area (2)
Viewed
Other (22)

Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Osaka #6 Family Hotel in Osaka #7 Luxury Hotel in Osaka #9 Romantic Hotel in Osaka
Hotel Class
Official Description (provided by the hotel)
Tips for your enjoyable stay at Hotel New Otani Osaka!>>>Enjoy Osaka Castle views *Remember to reserve a castle view guaranteed room!>>>A morning stroll or jog around Osaka Castle Park.>>>Easy access to popular entertainment! ***Universal Studios Japan at the JR Universal City Station (22min)***Abeno Harukasu, Japan's tallest skyscraper (15 min.)***The Floating Garden Observatory, the Umeda Sky Building (approx. 20 Min.)***Kaiyukan Aquarium(40 min.)***Osaka Station(10min.) ***Shinsaibashi Station(10min.) ***Kyoto, Nara and Kobe(approx.30Min.)>>>Do not forget to take some time and relax in your comfortable room! ... more   less 
Number of rooms
525

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer