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All 246 Osaka hotels

New Otani Hotel Osaka

4.0 of 5 Hotel   |   1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
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90%
Ranked #7 of 246 hotels in Osaka
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
TeddyBoi Hong Kong, China
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524 people have reviewed this hotel

Traveler rating
    267
    199
    42
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    3
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134
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Hong Kong, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

Polite and helpful staff Room was large, immaculately cleaned every morning and the bed was very comfortable The hotel is located in a quiet area and is only a 5 Minute walk to the nearest JR station Breakfast was great as you have a choice of a western or Japanese breakfast. Great View of Osaka Castle Note that if you... More

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for choosing the Hotel New Otani Osaka. I am glad to know that you were so pleased with you stay. Your positive comments regarding our service and facilities encourage our staff to always keep the comfort and satisfaction of our guests as our highest priority. Yes, it is located in a convenient area! I am also... More

Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

What about 40 min to checkin when you are the only 1 in queue ? What about being charged USD 50 per person to use swimming pool, but it closes 6 PM in Summer ? What about your son being blocked to use indoor pool since he is not 18 ? What about pay extra to get a Castle View... More

Was this review helpful? Yes 3
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for your recent stay with us at Hotel New Otani Osaka. We were very sorry to hear that you were dissatisfied with your stay and apologise for inconveniences caused when you checked in. We regret that we were not able to satisfy you with the view of Osaka Castle from the room. The closing time of... More

Paris, France
1 review
4 of 5 stars Reviewed 6 days ago NEW

I stayed one night at the New Otani on my way to Osaka airport. I got in fairly late and left before breakfast but the service from arrival to leaving was of the highest order. Situated in a haven of green in Osaka, I will certainly be returning the next time business leads me to Osaka.

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you for staying with us at the Hotel New Otani Osaka. We are pleased to hear that you enjoyed the stay with us even the time was short! We look forward to welcoming you to our hotel once again. For the next time, please take some time to relax at the hotel. Management, Hotel New Otani Osaka More

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been away from Japan for too long and this is the place every time I return to Osaka for my business. Many of those travelled to Japan found out that room is clean and tidy, shower always has hot water and good pressure, but room is way too small! You don't have to worry about this if you choose... More

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HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to leave the review on the site. We are pleased to know that you choose to stay with us every time you return to Osaka! Also, I would like to thank you for recommending the size of our rooms, our communication in English and... More

Bloomfield Hills, Michigan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice hotel in Osaka, about 2800 yen taxi ride from the main train station. Service is as would be expected in an upper tier Japanese hotel - quick check in and check out, prompt room service, great attention to details. The hotel is very clean and quiet, rooms are nicely sized, my only concern (and it is only a... More

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HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and also for taking time to fill the comment here. Please know that we value your opinions and are in agreement with you regarding the decor in the rooms. Since it is not possible to redo all the rooms at once, you may be glad to know that... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was handled very smoothly and professionally. Spacious rooms and great view(esp. at night). Fantastic location for those who would like to be away from the hustle and bustle of the city. Really quiet and serene. A bit out of town, but Osaka Koh-Jo-en station is only 3 minutes' walk. Breakfast was not very impressive, but ok. Overall, very recommendable!

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for staying with us at the Hotel New Otani Osaka and for taking time to fill out the comment of recommendation. We are pleased to know that you have enjoyed our rooms, castle view and service during your stay and appreciate your mentioning our quiet, relaxing location and easy access around utilizing the trains. We look... More

Jeddah
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for four days. The hotel is situated in a quite area, and nice surrounding. If you are a type of person that prefer relaxing atmosphere rather than entertainment, than this is the place. The services were great, the staffs were helpful and always ready to be at your service. A little problem though, on our 3rd day,... More

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HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to leave the review on the trip advisor site. We are very pleased to know that you enjoyed your stay with us and gratified to hear your kind words regarding our facilities and service. Regarding the cleaning of your room, please accept our apologies... More

Meerbusch, Germany
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My complete stay here was smooth and trouble free. The service, rooms, breakfast and ambience all made it comfortable and easy. I recommend it to anyone who stays in Osaka, or makes a holiday around Osaka, as the place to stay while visiting Kyoto, Nara, Kobe, etc.

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at New Otani Hotel Osaka, responded to this review

I would like to thank you for staying at Hotel New Otani Osaka and also for taking time to write a review. Knowing that you enjoyed the service, rooms, breakfast, and ambience during your stay gives us an incentive to continue to offer the best at all times. It is especially good to know that you appreciated our easy access... More

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

There was a special deal for the Castle View room under Visit Japan 2014. The view is indeed magnificent. We bought breakfast from the bakery and just sat in front of our wide window, enjoying the view. We got complimentary admission tickets to Osaka Castle per person and some beautiful postcards. The Aqua-liner stop is just across from the hotel...... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

I would like to thank you for staying with us at the Hotel New Otani Osaka and for taking the time to leave us such positive comments. We are pleased to know you enjoyed your stay with us. The special package with the Osaka Castle admission ticket is one of our best-selling promotions for guests who want to take advantage... More

New York City, New York
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in the New Otani for 5 days during a performance at Osaka Castle Park. The hotel was literally walking distance to the beautiful park and Castle. Very Quiet rooms and location. The Internet was fast. The room was spacious with a beautiful view of the park. The hotel decoration was a bit old fashion but it was clean... More

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at New Otani Hotel Osaka, responded to this review

Thank you very much for your recent stay with us at the Hotel New Otani Osaka. We are delighted to know that you enjoyed your 5-day stay with us. You may be pleased to know that this July, we are reopening our first floor restaurant, Azalea, as well as changing its name to SATSUKI, the same as our branded restaurant... More

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Additional Information about New Otani Hotel Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New Otani Hotel Osaka 4*
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Osaka #5 Family Hotel in Osaka #7 Luxury Hotel in Osaka #8 Romantic Hotel in Osaka
Hotel Class
Official Description (provided by the hotel)
Tips for your enjoyable stay at Hotel New Otani Osaka!>>>Enjoy Osaka Castle views *Remember to reserve a castle view guaranteed room!>>>A morning stroll or jog around Osaka Castle Park.>>>Easy access to popular entertainment! ***Universal Studios Japan at the JR Universal City Station (22min)***Abeno Harukasu, Japan's tallest skyscraper (15 min.)***The Floating Garden Observatory, the Umeda Sky Building (approx. 20 Min.)***Kaiyukan Aquarium(40 min.)***Osaka Station(10min.) ***Shinsaibashi Station(10min.) ***Kyoto, Nara and Kobe(approx.30Min.)>>>Do not forget to take some time and relax in your comfortable room! ... more   less 
Number of rooms
525

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