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Hotel New Otani Osaka

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1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
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Hotel New Otani Osaka
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864 Reviews from our TripAdvisor Community

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Long Beach, California
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel New Otani exceeded my expectations. The location is fantastic, the rooms are really nice, and the price is right. The decor is very old school -- definitely check out the hotel bar if you want a throwback. This was our first stop in Japan and the concierge was so helpful! I loved how they would take you to... More 

Helpful?
Thank Julienm102
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such fine comments on our site following your recent stay. It is a pleasure to know that you enjoyed your experience with us. We thank you again and look forward to your next visit to the New Otani Osaka.  Manager, Hotel New Otani Osaka More 

Perth , Australia
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent 2 nights here as part of a group tour. The room was huge with two queen beds and a lounge and chairs. The bathroom and amenities were one of the best I had experienced in my 18 day stay in Japan. However, the service and knowledge by the concierge and staff was outstanding, everyone had a good understanding of... More 

Helpful?
Thank Denhop
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such fine comments on our site following your recent stay. We are so pleased to know that you appreciated our facilities, our staff, our breakfast and our location. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is new and luxury.room has fully open window face to park and river. Very nice and cute Japanese girl lead us to room with welcome smile. Definitely I will come back and recommend this awesome hotel

Helpful?
1 Thank Sam S
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka and are delighted to find out that your experience with us was memorable and enjoyable. It is with pleasure that we look forward to welcoming you to our hotel again!  Manager, Hotel New Otani Osaka More 

Brisbane, Australia
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed for 4 nights, booked a room with one bed because I was travelling alone, they upgraded my room to a 2 Queen bed one once I arrived. From the first step out of taxi into the lobby the staff service is great, they would receive & keep my postal package and everything. Lobby is beautiful with shopping spots... More 

Helpful?
Thank S A
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for choosing Hotel New Otani Osaka and for taking time to leave your positive comments. It is a pleasure to know that you appreciated our service, our facilities, our restaurants and our location. We are looking forward to your next visit to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka More 

Niagara on the Lake
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here during a business trip and enjoyed it. The rooms were comfortable and the value was good. It is close to Osaka Castle which I enjoyed walking after my business meetings. I would recommend this hotel.

Helpful?
Thank JonesGolfs
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such fine comments on our site following your recent stay. We are so pleased to know that you appreciated our accessibility to Osaka Castle. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka More 

Paris, France
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Highly recommended!!! I took my sister who is disable to this hotel, all staffs were really nice and provided a wheelchair to my sister during our stay. The view was also great while you open the curtain you can see OSAKA JO just right in front of you. And next morning, we walked to OSAKA JO with my sister sitting... More 

Helpful?
Thank yujuchen
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such fine comments on our site following your recent stay. We are pleased to know that you appreciated our service and especially, the wheelchair for your sister as well as our accessibility to Osaka Castle. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Staffs are friendly and the room size is big enough.. However, the location is not that convinient to get touristic area and the nearby JR station(osakajokoen) don't have escalator which caused difficulty for eldery family members. Maybe goid for buiness trip..but not for holiday with elderies..

Helpful?
1 Thank Jenny H
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka and for your valuable comments on the site. We do regret that there is no elevator or escalator from the ticket gate to the ground at Osaka-jo Station. We will try to to bring this situation to the JR railway to see if there is anything that can be... More 

Petaling Jaya, Malaysia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel from 24 Dec to 29 Dec 2015. Good all round service from the staff. We requested for a room on higher floor during our booking and was rewarded with one on the 17th floor which gave us a commanding view of the Osaka Castle and the park. Location of the hotel was good as there... More 

Helpful?
Thank Winston L
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for taking time to leave your comments on the site. We appreciate your choosing the Hotel New Otani Osaka and are happy to know that your experience with us was enjoyable and to your satisfaction. We look forward to welcoming you to our hotel during your next visit to our city. Manager, Hotel New Otani Osaka More 

Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is out of the city centre in the business district of Osaka. We spent three nights here in a triple room in December 2015. The lobby, restaurants and shops are classy, and although the decor in our room was a bit dated, it was clean, and quiet. The staff were lovely, and were happy to receive our luggage... More 

Helpful?
2 Thank AniePie
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for choosing Hotel New Otani Osaka and for taking time to leave your positive comments. It is a pleasure to know that you satisfied our service. We are looking forward to welcoming you to our hotel again! Manager, Hotel New Otani Osaka More 

Ashkelon, Israel
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 23, 2015

New Otani hotel is location right by river and Osaka Castle. This is an amazing place for those who like a luxury accommodations and amazing view of Osaka Castle. The hotel has a lot of good restaurants that provides fine dining options. Could be a great option for romantic travel as well!

Helpful?
Thank Alexander Z
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for taking time to leave your comments on on our site. We appreciate your choosing the Hotel New Otani Osaka and are delighted to find out that your experience with us was memorable and enjoyable. It is with pleasure that we look forward to welcoming you to our hotel again!  Manager, Hotel New Otani Osaka More 

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