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Hotel New Otani Osaka

4.0 of 5 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
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Hotel New Otani Osaka
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Hotel New Otani Osaka
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626 reviews from our community

Traveler rating
    308
    240
    54
    18
    6
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174
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161
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (626)
  • Mar-May only
    (166)
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    (143)
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    (187)
  • Dec-Feb only
    (130)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed at this hotel for four nights while on a business trip and the experience was excellent! The staff was very courteous and seemingly all spoke excellent English. Breakfast each morning was buffet style with individual Eastern and Western style food selections. Rooms were meticulously clean and the rest of the hotel followed suit. We ended up taking... More 

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka and for taking time to fill out the review. We are pleased to know that you enjoyed your stay with us. However, I am sorry to hear that you were not able to use the iron in the room. Actually, irons are available upon request. We are sorry that... More 

Hong Kong, China
Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel in mid November, had a nice view looking at the river and Tennoji Castle. It's not the most convenient place to stay but it's just a 5mins walk to Tennoji Castle JR, and very easy to get to the airport from this hotel. The hotel looks pretty grand, rooms are large, staffs are extremely helpful. Overall... More 

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

It was our pleasure to welcome you to Hotel New Otani Osaka, and we thank you for your patronage. I am glad to hear that you enjoyed the rooms, including the view of the Castle and our service. As you have stated, we are just across from Osaka Castle Park and not in the heart of the city. However, Osaka... More 

Senior Contributor
23 reviews 23 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel with a STUNNING view of Osaka castle. Lots of space and very close to train stations. There were lots of restaurants and lovely walks nearby too, especially along the river in the evening.

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HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka during your July visit to our city. It is our pleasure to hear that you enjoyed the view from your room, the hotel’s location and the variety of restaurants in and nearby. We truly appreciate your taking the time to comment on our hotel and facilities, and we look... More 

Brisbane
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ok where to start. The hotel itself is 4 star and grand upon entry. There are plenty of staff hovering around reception waiting to assist you and who speak quite good English. Check in was simple and our room on the 8th floor was non-smoking floor - or so we thought. There were many days when we would come back... More 

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HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

We would like to thank you for your stay at Hotel New Otani Osaka. We apologize that you felt uncomfortable with the smell of smoke even on the 8th floor and the Lobby floor, which is a non-smoking area. We are currently making efforts to improve the situation of smoking, and realize that more and more guests prefer smoke-free rooms.... More 

Christchurch, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room is very spacious and confortable,we stayed in a Deluxe Double Room with Castle view. Beautiful view and Free Wii fi. Check in is at 2 pm on the dot (not even 10 min earlier). Unfortunately we were given a smoking room (deodorized! - Deidorizing never works!), because the non-smoking rooms were all booked despite the fact that we booked... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for choosing the Hotel New Otani Osaka. We are indeed sorry that your stay with us was not a satisfying experience. I am sorry that we were not able to check you in early on that day. It is our custom to allow check-in before 2 p.m. whenever we can, but on days of high occupancy... More 

Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked through Agoda two rooms months ago with 3 reasonable requests- non smoking, rooms adjoining/same floor and Q size beds. Receptionist advised these are only 'requests' and 'not confirmed'. Sorry unable to oblige! Wonder if Agoda or the hotel is not working for guests comfort. After much deliberation was given non smoking rooms with view etc etc compromised. Nice hotel... More 

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you kindly for staying at the Hotel New Otani Osaka and for leaving your comments for us. I was sorry to hear that you were not satisfied with the response to your requests.  We always try our best to serve guests’ needs but as our receptionist told you or as it had been informed by Agoda, it is true that... More 

Hyderabad - Chennai
Top Contributor
75 reviews 75 reviews
70 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 14, 2014

I stayed in this hotel when I had travelled for a short business trip. I found that the hotel is easy to reach from the Airport, there are a few Limousine buses which terminate at the hotel and many others, a short hop away. The hotel is quite grand in appearance. The lobby is exquisite. The rooms are huge and... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka. It is our pleasure to know that you enjoyed our location, rooms and breakfast with good value. Your words give us an incentive to continue to offer the best at all times. Thank you for taking the time to leave such a fine review. We look forward to... More 

Detroit
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed December 13, 2014

They say it's a five star. Well the cleanliness is not as good as five star, probably because the hotel is not that new. The service people were very nice, they accompany you to your room and check if you would have any needs. They bow to you in the hall way whenever they see you. Room was not very... More 

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. We are happy to know that you enjoyed the view from your room and also, our service. I am sorry that you did not feel the rooms were clean enough due to the age our building, but you may be pleased to know that as we are celebrating our... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 5, 2014

Room was clean and spacious yet a bit old. The view from the room was amazing. Walking distances from nearby station for food and shopping. Breakfast was fantastic with great varieties to choose from!

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

I would like to thank you very much for choosing the Hotel New Otani Osaka. We are happy to know that you enjoyed the stay with us, along with our rooms, views from the rooms, location and breakfast at SATSUKI. We are celebrating our 30th anniversary soon, so it is true that our guest room decor may be a bit... More 

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed December 4, 2014

The New Otani is a modern luxury hotel, located in a relatively quiet business area overlooking Osaka Castle. It offers everything you would expect from a hotel of its class – polite staff, cleanliness, quality dining options, and modern pleasing décor. While our stay was brief, the hotel met all our expectations and provided us with a generally pleasant experience.... More 

Was this review helpful? Yes 2
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

I would like to thank you very much for staying at Hotel New Otani Osaka and for taking time to leave such a fine review. It is our pleasure to know that you were so satisfied with our service, the decor and the view from the room and especially, with the breakfast at SATSUKI restaurant. This year, our breakfast has... More 

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Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel
Hotel Style:
#6 Business Hotel in Osaka
#8 Luxury Hotel in Osaka
#8 Family Hotel in Osaka
#12 Romantic Hotel in Osaka

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