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Hotel New Otani Osaka

4.0 of 5 1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
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Certificate of Excellence 2014
Hotel New Otani Osaka
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Hotel New Otani Osaka
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566 reviews from our community

Traveler rating
    282
    216
    49
    15
    4
See reviews for
150
129
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153
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (566)
  • Mar-May only
    (166)
  • Jun-Aug only
    (143)
  • Sep-Nov only
    (162)
  • Dec-Feb only
    (95)
All months
Irvine
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at the New Otani hotel during a business trip to Japan. The location is great, my room had a great view, and surprisingly the room is very spacious comparing to the normal Japanese standard. I'd come back again the next time I'm in Osaka.

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

This is a very good hotel close to Osaka Castle Park, very close by walking distant. Transportation is also convenient, there are two train or subway stations next to the hotel, the JR loop line station, which you need to go to the KIX airport, Nara and Kyoto, and the Business Park station, which is a subway station, linking all... More

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London
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I thoroughly enjoyed my stay at this hotel. I was a bit worried about the location being too out of the way but the nearby Osaka jo koen station made connecting throughout osaka and kansi really easy. There seemed to be a direct train to/from kansai airport from this station (I used it to osaka station a couple of times)... More

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for choosing Hotel New Otani Osaka. It is our pleasure to know that you enjoyed your experience with us, along with our easy-access location and room including WIFI, as well as the castle view and our service during your stay. I am sorry that the English language TV was not satisfactory. I will pass that information... More

Kauai, Hawaii, Usa
2 reviews
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed our stay at the New Otani Hotel and are looking forward to returning back one day. Prior to our arrival I researched the feedback on the Otani Hotel on TripAdvisor. I always like to scrutinize the 1 star and 2 star comments so that I can anticipate potential problems. I am sorry that these customers did not... More

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

I want to thank you very much for staying with us and taking time to leave such a fine and comprehensive review. It was our pleasure to know that you and your family enjoyed your experience with our service and location! I am sorry to hear that you could not enjoy the TV in your room or utilize the facilities... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A very convenient location for Business travelers. Pretty close to Kyobashi station and the prime attraction in Osaka - Castle. Starbucks, Subway, McDonald, convenience stores etc are available in nearby vicinity.

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you so much for staying with us at Hotel New Otani Osaka and for taking time to leave a nice review. We are very pleased to hear that you enjoyed our hotel with its convenient proximity to Kyobashi (JR and Keihan), Osaka Jo Koen (JR), and Osaka Business Park (Underground) stations and in particular, to Osaka Castle and Park.... More

Melbourne, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 20, 2014

The room itself was great - roomy and quiet with a very comfortable bed and a view of Osaka castle. The downside of the hotel is that they charge you for everything. There are few food options around and the restaurants + room service at the hotel are pricey. Nothing unusual for a fancy hotel. It was the other extras... More

Was this review helpful? Yes 2
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka. We are so sorry that your experiences at the business center and the breakfast restaurant were not to your satisfaction. I will talk to the staff in each section for clarification and look to how we can improve our service relative to your observations. In addition, I want... More

Sydney, New South Wales, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 16, 2014

I travel extensively and spend around a quarter of my life in hotels. I can't remember ever having to pay $60+ to replace a room key but then when the hotel charges north of $30 to use the gym I guess it's no surprise. I don't know if this is the norm for Osaka but I am prepared to shop... More

Was this review helpful? Yes 4
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for your patronage of Hotel New Otani Osaka. Unfortunately, the Fitness Club is a private members club, which hotel guests are also allowed to use with the admission fees. I am sorry to hear that you had to pay for the charges to replace the key and the key on the doors. I will bring the... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 15, 2014

Might be a nice hotel but after a long train trip we were treated poorly especially by the bar staff in the castle bar .. Looked at us like we were poor people begging glad we checked out the next day and stayed at the Osaka Marriott

Was this review helpful? Yes 3
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to write your review. I am so sorry to hear that your stay with us was so disappointing. Please accept my sincere apologies for the staff’s attitude toward you at the Castle Bar. I will talk to our staff and assure you that such... More

Ghent, Belgium
Top Contributor
106 reviews 106 reviews
44 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 13, 2014

From the entrance until check-out, you will experience that this hotel has class... Clean and very posh, but affordable. Staff is very professional. View from the room is amazing (if you have "castle view"). Location is also good, close to the subway & Osaka Loop Line. WiFi was VERY fast. So I can't do anything else, but just recommend this... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at the Hotel New Otani Osaka and for taking time to make such a great review. It was a pleasure to hear that your experience with us was so fine! Moreover, I would like to thank you for recommending our hotel to others. We will continue our efforts to daily improve our property and... More

Karachi
Top Contributor
70 reviews 70 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 10, 2014

Despite staying here only one night, I feel a good review is much deserved. Check in and check out were instant. Their lobby area was wonderfully old school, yet their rooms were immaculate and extremely modern. Great views of the surrounding area and Osaka city from the room. Breakfast was good and staff were courteous. Placing the key on a... More

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

I would like to thank you for staying with us and also for taking time to write this great review with your memorable photos. It was our pleasure to know that you enjoyed our quick service, views from the rooms, and breakfast! In addition, thank you very much for pointed out our traditional room key system. We wish these re-useable... More

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Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel

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