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Hotel New Otani Osaka

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1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
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Hotel New Otani Osaka
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Hotel New Otani Osaka
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706 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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Cardiff, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you are confident enough with the Japanese rail system then this hotel is perfect. It is next to the wonderful Osaka castle, which is another bonus. It is easy to reach as it is on the Osaka JR loop line while a trip to the amazing Dotonbori area is by 2 short rail rides. The hotel rooms are large... More 

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Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is very large when walking into reception lobby area is very clean also has large shopping complex down stairs very well presented front desk have very good English and there guest relations desk are very helpful to guide through Japan, lovely view of Osaka castle at night after long day out request for room on high floor they also... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for choosing the Hotel New Otani Osaka and taking time to comment on your stay. We are pleased to hear that you appreciated our cleanliness and our service and welcome your honest remarks regarding your experience here. It is true that our hotel is not new as we are celebrating our 30th anniversary, but we are... More 

New Delhi, India
Top Contributor
68 reviews 68 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for three nights and explored surrounding areas from here.Easily approachable by train and a leisurely walk along the canal.Views from the room during the day as well as the night are awesome especially during the Sakura season when we visited.Rooms and hotel is very clean and staff very helpful and caring.Did not eat in the hotel so no comments... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying with us at Hotel New Otani Osaka. We are happy to know that you enjoyed your hotel stay with our location, the view from your room, and our service. I am also pleased to know that you enjoyed the view with the seasonal Sakura. The view of Osaka Castle varies with the four seasons.... More 

Sydney Olympic Park, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Walking into the lobby we were greeted by friendly staff. One staff will take your luggage, up to your room and show you where everything is. The nearest subway station are Osaka Business park station and osaka-Jo koen ( osaka loop line). There are two office building next to hotel, "twin 21" and "IMP" building; you can find various of... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. I am grateful to know that you enjoyed the stay with us and especially, to hear of your encounter with our staff. On the other hand, I apologize that you could hear the sound from the next room. We are in the process of renovating our rooms, but the... More 

Bali, Indonesia
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Even only stay for 1 night but enough to impress me. Quite large room for Japan, clean and very nice. Good for couple, single traveler or family. Location near Osaka Temple and has a very nice view to the river and temple. Breakfast is great. Food and drink price not too expensive. I recommend for this hotel.

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you so much for your stay at Hotel New Otani Osaka. We are pleased to know that you enjoyed your room, location and breakfast. Your words give us an incentive to continue to offer the best at all times. We really appreciate your recommendation to our future guests. We look forward to welcoming you back to Hotel New Otani... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Went to Osaka after our long journey from Kyoto, we choose to stay at Hotel New Otani for 3-4days. I've emailed to them about our extension timing for check out for the last day due to our flight was at night, email got replied from them the next day. =) Great customer services as their staff sent us to our... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very so much for staying at Hotel New Otani Osaka. I am happy to hear that you enjoyed our service, the room and the location. However, I am really sorry to hear that you could not sleep comfortably with our extra bed. I will raise this issue to our housekeeping. Thank you so much for letting us know... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It may not look attracting from the outside but it is definitely very very nice from the inside. We were 3 adults in a triple room and there still was plenty of space. Everything was clean and fresh. We had a great view on Osaka Castle. It is very close to JR train station. The staff was polite & helpful... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. We are happy to hear that you enjoyed the spacious room, the great view and our location. It is great to know that you had happy time with us on the last night in Japan. We look forward to welcoming you to our hotel again! Manager, Hotel New Otani... More 

Sydney
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I did feel a little like we were back in the 80's/90's but this just meant a bit over the top. The rooms were clean & of a reasonable size. The service was very professional. Get a room facing the castle. Also there are plenty of good & cheaper places to eat over the river (opposite direction to the castle)... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. It is our pleasure to know that you enjoyed your stay with us. It is also true we opened our doors as a modern hotel in 1986, so we are celebrating our 30th anniversary very soon and are in the process of renewing our property, renovating floor by floor.... More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the New Otani Osaka for 1 night. I chose the hotel due to the excellent reviews, and for its close proximity to the castle and to Osakajokoen Station on the JR loop. From the moment we arrived at the door, we were absolutely treated like royalty. The lobby was beautiful and the lobby and desk staff were... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at the Hotel New Otani Osaka and for sharing your pleasant experience with us. I am happy to know that past reviews helped you to decide where to stay while in Osaka.  Moreover, it is rewarding to know that your actual experience with us exceeded your expectations. Whenever you chance to be in Osaka,... More 

Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I enjoyed our 3 night stay at this hotel. We were fortunate to be upgraded to a beautiful suite overlooking the castle. I loved the spaciousness of the room and all the amenities. The bed was comfortable and there were lots of extras such as bathrobe, slippers, tea, etc. The view is so beautiful day or night... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka and for your much appreciated recommendation of our staff and services for future guests. We were indeed pleases to hear that you enjoyed your room with the Castle views, as well as our convenient hotel location. Your words regarding our staff’s service and attention to your specific needs are... More 

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