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All 247 Osaka hotels

Hotel New Otani Osaka

4.0 of 5 Hotel   |   1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
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Ranked #8 of 247 Hotels in Osaka
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
kathrynoh Melbourne, Australia
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552 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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Melbourne, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The room itself was great - roomy and quiet with a very comfortable bed and a view of Osaka castle. The downside of the hotel is that they charge you for everything. There are few food options around and the restaurants + room service at the hotel are pricey. Nothing unusual for a fancy hotel. It was the other extras... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka. We are so sorry that your experiences at the business center and the breakfast restaurant were not to your satisfaction. I will talk to the staff in each section for clarification and look to how we can improve our service relative to your observations. In addition, I want... More

Sydney, New South Wales, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I travel extensively and spend around a quarter of my life in hotels. I can't remember ever having to pay $60+ to replace a room key but then when the hotel charges north of $30 to use the gym I guess it's no surprise. I don't know if this is the norm for Osaka but I am prepared to shop... More

Was this review helpful? Yes 2
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for your patronage of Hotel New Otani Osaka. Unfortunately, the Fitness Club is a private members club, which hotel guests are also allowed to use with the admission fees. I am sorry to hear that you had to pay for the charges to replace the key and the key on the doors. I will bring the... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Might be a nice hotel but after a long train trip we were treated poorly especially by the bar staff in the castle bar .. Looked at us like we were poor people begging glad we checked out the next day and stayed at the Osaka Marriott

Was this review helpful? Yes 2
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to write your review. I am so sorry to hear that your stay with us was so disappointing. Please accept my sincere apologies for the staff’s attitude toward you at the Castle Bar. I will talk to our staff and assure you that such... More

Ghent, Belgium
Top Contributor
103 reviews 103 reviews
44 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the entrance until check-out, you will experience that this hotel has class... Clean and very posh, but affordable. Staff is very professional. View from the room is amazing (if you have "castle view"). Location is also good, close to the subway & Osaka Loop Line. WiFi was VERY fast. So I can't do anything else, but just recommend this... More

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at the Hotel New Otani Osaka and for taking time to make such a great review. It was a pleasure to hear that your experience with us was so fine! Moreover, I would like to thank you for recommending our hotel to others. We will continue our efforts to daily improve our property and... More

Karachi
Top Contributor
70 reviews 70 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Despite staying here only one night, I feel a good review is much deserved. Check in and check out were instant. Their lobby area was wonderfully old school, yet their rooms were immaculate and extremely modern. Great views of the surrounding area and Osaka city from the room. Breakfast was good and staff were courteous. Placing the key on a... More

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

I would like to thank you for staying with us and also for taking time to write this great review with your memorable photos. It was our pleasure to know that you enjoyed our quick service, views from the rooms, and breakfast! In addition, thank you very much for pointed out our traditional room key system. We wish these re-useable... More

Paris, France
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our stay in New Otani Osaka was great. The room was very nice, with a view over the castle. We had lunch at the French restaurant and the food was great, so was the wine (the wine waiter was very good, and friendly). My wife had a great time with the buffet breakfast ! The location is very convenient as... More

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you so much for staying with us at Hotel New Otani Osaka and for taking time to leave a nice review. We are very pleased to hear that you enjoyed your stay with the view from the room, the dinner at French restaurant SAKURA, including the service of our staff and the breakfast at just renewed SATSUKI! We were... More

Senior Reviewer
8 reviews 8 reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room is spacious, great view from the room. The service was excellent too. However there isn't much food around the area at night, cause I'm a supper kindda guy, so I had to take a cab to another area for food. Other than that, this hotel is great!

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka and for taking time to fill out the review form. We are happy to know that you enjoyed your room, the view and the service! However, I am sorry to hear that you had to take a cab to dine at night time. It is true that the hotel... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

Quiet place with beautiful view. it has both JR and subway station nearby which makes it perfect place to stay. staff can spead very good english. the bad thing is : it doesn't have shuttle bus to itami airport. I took taxi last time :(

Was this review helpful? Yes
HotelNewOtaniOsaka, マネージャー at Hotel New Otani Osaka, responded to this review

Thank you so much for taking time to leave a review on the site and for your appreciation of our location, view, convenience and quality of staff. We regret that you were disappointed that we do not have direct shuttle bus service to Itami Airport. We have direct shuttle bus service to KIX Airport but from Itami, buses are only... More

Milano, Italia
Top Contributor
61 reviews 61 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 16, 2014

Not much to say about this hotel, which is probably best suited for business trips. The room was extremely spacious, with a lot of closet space and with two bathrooms, all at a reasonable price. The staff was friendly and helpful and the food provided at the hotel of good quality, even if the service at the hotel's reasturant was... More

Was this review helpful? Yes 2
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka and for taking time to write your review. We are happy to know that your stay with us was pleasant and that you enjoyed your room and your encounter with our staff. I am glad to hear that you enjoyed the food, but regret that the service in... More

Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 8, 2014

I stayed in the New Otani - Osaka for 5 nights for a business meeting. It was my first time staying there and also my first time in Osaka so I wanted to make sure that everything was arranged I drop the Hotel an email about early check-in and baggage drop off and got a reply shortly after. I was... More

Was this review helpful? Yes 2
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka and also for taking time to leave a review on this site. Regarding the email replies before you arrived at our hotel, we are so sorry that our information was not very clear. It is true that there are extra charges, which depend on arrival time, to guarantee an... More

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Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel

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