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Hotel New Otani Osaka

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1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
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Hotel New Otani Osaka
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Hotel New Otani Osaka
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680 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Jakarta Raya, Indonesia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We choose to stay in New Otani Osaka because we want to have good rest looking at Osaka Castle with the sakura trees blooming. Staying in Namba or Shinsaibashi area is never been our choice because it was too crowded. And the view during our stay is incredible. Sakura tree lining along the river with Osaka castle at the background... More 

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

My wife and I along with another couple spent our first two nights in Japan here. The staff, rooms and location could not have been better. The cost, including free admission to Osaka Castle , was very, very reasonable. I recommend this hotel to all!!

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka this Spring. I am really pleased to know that you enjoyed your stay with us, our staff, rooms, locations and cost performance. We look forward to welcoming you back to our hotel again, and thank you kindly for your warm recommendation! Manager, Hotel New Otani Osaka More 

Quezon City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family stayed in this hotel for 3 nights in April. We booked 2 castle-view rooms in this property, and the view certainly did not disappoint. We had beautiful views of Osaka Castle and its surrounding park. It was very soothing to look out of our windows in the mornings and in the evenings. The huge park was just across... More 

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HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at the Hotel New Otani Osaka and for the fine recommendation you left for the reviewers. I am happy to hear that you enjoyed your stay with us, the beautiful views from your room, the location, the room and especially, your encounters with our staff. The panoramic views from the rooms differ during... More 

Contributor
18 reviews 18 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel has all the feasibilities that you would expect from a 5 star hotel. The best parts are 1) location, situated in Osaka business park facing the castle its location is unbeatable. Both JR station and subway stations are within 5 minutes walk from the hotel. 2) view, on the right side of the hotel you will have Osaka castle... More 

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HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for choosing the Hotel New Otani Osaka. I am happy to learn that you enjoyed our location and the views from your room. However, I do want to apologize that you did not feel that our front desk staff was friendly and helpful enough. This is the opposite of our intention and priority, and you may... More 

Saratoga, California
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Check-in was a breeze. The view of the Osaka Castle and the canal in front of the hotel lined with cherry blossoms was truly beautiful! The staff was amazing! They couldn't be more courteous and helpful! They were always smiling and asking if you need anything? I had to mail something and [--]-san took care of everything for me and... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka this spring and also for leaving such a nice review. This year, since many rainy days followed just after the SAKURA cherry blossoms bloomed, I was concerned about the guests being able to enjoy beautiful views from our castle-facing rooms. I was indeed happy to hear that you were... More 

Paris, France
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent 2 nights in this hotel. Rooms are quite large, OK but all the hotel needs to be a renovation. The style is very from the 80/90's. Bathroom espacially is not high tech. A bit of a disapointment given the other reviews and the prices the hotel charges. Food at restaurant Satsuka was chocking. Not only it is billed... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for choosing the Hotel New Otani Osaka. We are sorry that your stay with us was not a satisfying experience. It is true we are celebrating our 30 year anniversary very soon, but renovations are continuously in progress, with a number of our rooms being done each year; the bathrooms are to be renewed following the... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

I just returned home from a wonderful holiday in Osaka and Tokyo, Japan. In Osaka I stayed at the New Otani Osaka hotel for a few days. Although a bit pricey it’s worthwhile. Lovely and comfortable. Convenient for travelling into city centres like Namba and Umeda as it has two train stations a stone’s throw away. The Business park is... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

I would like to thank you for staying at Hotel New Otani Osaka. We are grateful to learn that you enjoyed our location, the room and the view, especially with the SAKURA. It is our pleasure that we could be part of your memorable trip to Osaka. Thank you again for staying with us and for your comments here. Manager,... More 

Rancho Palos Verdes, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

the hotel communicated well with my needs via emails prior to my stay, then the concierge staff was just awesome in every possible way. the two women concierge helped me figure out how to best get what i needed out of my visit in the most efficient manner. i had an amazing visit because of this hotel. thanks!

Was this review helpful? Yes
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. It is our great pleasure to hear that our reservation and concierge staffs were able to assist you for the perfect trip. We will continue our efforts to improve the property and service to live up to your pleasant words. We look forward to welcoming you to the hotel... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second hotel we stayed in Osaka during our 12 days trip recently. We stayed there for 4 nights. Overall, this is a great stay. Location: Near to Osakajoen JR Loop line station, 10 minutes walk to Kyobashi Keihan station. It takes about 10-15 minutes on the train to get to Osaka station. Good location if you would... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you for choosing the Hotel New Otani Osaka and for taking time to leave such a great review. We are pleased to know that you enjoyed your stay and welcome your comments regarding our convenient location, clean room and the environment around the hotel. We look forward to the opportunity of welcoming you back to the New Otani the... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed for a night while visiting Osaka. Spectacular view of Osaka castle (request for castle facing room). Typical large hotel of a major hotel chain, with spacious rooms (by Japanese standards) and complete amenities. Ideal for visits to Osaka castle, and connected via train to Shinsaibashi and Dotomburi.

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

I want to thank you very much for staying at Hotel New Otani Osaka. It is our pleasure to know that you enjoyed your stay and the view from your room, as well as the convenient location for visiting many popular places in Osaka. We thank you for leaving such a fine review and look forward to welcoming you to... More 

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