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Hotel New Otani Osaka

4.0 of 5 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
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Hotel New Otani Osaka
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Hotel New Otani Osaka
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645 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Malaysia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars NEW

Arriving via Shinkansen in Shin-Osaka, then changing for the JR line and alighting at Ōsakajōkōen Station, we were pleased to find our hotel, a mere 4 minute walk from the JR Train station. The best thing about this hotel was that it was directly located across the road form Osaka Castle. If you are looking for a hotel in a... More 

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Hong Kong, China
Contributor
15 reviews 15 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is located at business area and near Osaka Castle. It's only 5mins walk from subway. However, it takes around half an hour to Shopping area. The room is very spacious compared with other hotels in Japan. The service is ok. If I come back to Osaka, I will stay another hotel which near the shopping area. If the... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. We are sorry to hear that you were not happy with our location. As you have pointed out, we are not in the shopping area. For shopping, we have to ask you to take a train to a major shopping area, such as SHINSAIBASHI or UMEDA. It takes 10... More 

Perth, Australia
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at New Otani for 3 nights in a Castle View room. The lobby and staff were impeccable. The only way to stay here is with the castle view room. It made the entire stay. The room was neat and tidy. The hotel was close to the Osaka Loop JR line but tended to require multiple transfers when trying... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka. We are happy to hear that you enjoyed our location and especially, the view of Osaka Castle from your room. When traveling by subway, underground around Osaka, there is a convenient card which can be purchased to use on all the trains in the city, so you would... More 

Stratford-upon-Avon, United Kingdom
Top Contributor
57 reviews 57 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times over several years, when on business in Japan. It is a fairly large modern hotel located very close to Osaka Castle and park.....this makes it an ideal location if you want the opportunity to take a walk and relax in the relative peace and quiet of the park, in this otherwise very... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for your loyal patronage of the Hotel New Otani Osaka over a period of years. It is our great pleasure to hear that you enjoy your stays with us, along with our ideal location. We are also happy to know that you appreciate our service, since our highest priority is to serve our valued guests with... More 

San Carlos, California
Top Contributor
61 reviews 61 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is located near the castle. It is an old fashioned not a Japanese modern hotel. Very good internet. The rooms are clean, could be upgraded slightly, gym opens at 7:0 only. Breakfast is ok. There is a bar on the 18th flood with a nice view. For some reason the rooms smells the cigarette smoke, I am not... More 

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HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

We would like to thank you for your stay at Hotel New Otani Osaka. I am happy to know that you enjoyed the breakfast at SATSUKI and the bar, Four Seasons, on the 18th floor. I am sorry to hear that you could smell the cigarette smoke in your room. We are now in the process of renovating guest rooms,... More 

Singapore, null, Singapore
Contributor
20 reviews 20 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's more or less located right smack in the Osaka Business Park. 5mins walk to Osaka castle. Nice rooms, with decent breakfast selections. Not recommended for tourists as it's not bear any shopping malls. Very quiet neighbourhood at night as the offices are close.

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HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for your stay at Hotel New Otani Osaka. We are happy to know that you enjoyed the room and our breakfast. As you have pointed out, we do not have big shopping malls in the immediate vicinity of the hotel, but it is only 8 minute walk to Kyobashi Station area or 10 minute train ride... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2015

I recently stayed at this hotel for four nights while on a business trip and the experience was excellent! The staff was very courteous and seemingly all spoke excellent English. Breakfast each morning was buffet style with individual Eastern and Western style food selections. Rooms were meticulously clean and the rest of the hotel followed suit. We ended up taking... More 

Was this review helpful? Yes 3
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka and for taking time to fill out the review. We are pleased to know that you enjoyed your stay with us. However, I am sorry to hear that you were not able to use the iron in the room. Actually, irons are available upon request. We are sorry that... More 

Hong Kong, China
Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 15, 2015

Stayed at this hotel in mid November, had a nice view looking at the river and Tennoji Castle. It's not the most convenient place to stay but it's just a 5mins walk to Tennoji Castle JR, and very easy to get to the airport from this hotel. The hotel looks pretty grand, rooms are large, staffs are extremely helpful. Overall... More 

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HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

It was our pleasure to welcome you to Hotel New Otani Osaka, and we thank you for your patronage. I am glad to hear that you enjoyed the rooms, including the view of the Castle and our service. As you have stated, we are just across from Osaka Castle Park and not in the heart of the city. However, Osaka... More 

Senior Contributor
23 reviews 23 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 13, 2015

Beautiful hotel with a STUNNING view of Osaka castle. Lots of space and very close to train stations. There were lots of restaurants and lovely walks nearby too, especially along the river in the evening.

Was this review helpful? Yes
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka during your July visit to our city. It is our pleasure to hear that you enjoyed the view from your room, the hotel’s location and the variety of restaurants in and nearby. We truly appreciate your taking the time to comment on our hotel and facilities, and we look... More 

Brisbane
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 4, 2015

Ok where to start. The hotel itself is 4 star and grand upon entry. There are plenty of staff hovering around reception waiting to assist you and who speak quite good English. Check in was simple and our room on the 8th floor was non-smoking floor - or so we thought. There were many days when we would come back... More 

Was this review helpful? Yes 1
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review

We would like to thank you for your stay at Hotel New Otani Osaka. We apologize that you felt uncomfortable with the smell of smoke even on the 8th floor and the Lobby floor, which is a non-smoking area. We are currently making efforts to improve the situation of smoking, and realize that more and more guests prefer smoke-free rooms.... More 

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Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel
Hotel Style:
#6 Business Hotel in Osaka
#8 Family Hotel in Osaka
#10 Luxury Hotel in Osaka
#14 Romantic Hotel in Osaka

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