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BEST WESTERN Hotel Fino Osaka Shinsaibashi

1-2-19 Shinsaibashi, Chuo-ku, Osaka 542-0083, Osaka Prefecture
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1 room 1 guest
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BEST WESTERN Hotel Fino Osaka Shinsaibashi
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349 Reviews from our TripAdvisor Community

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Traveler rating
    70
    192
    58
    21
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (349)
  • Mar-May only
    (94)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (82)
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Hong Kong, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Would not let us check in 2 hours early unless we paid more than Yen 2300 per hour. Made us pay before we went to the room. Some desk attendants do not speak English. Small room. The only good thing is the location for shopping and eating.

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

This time I received your use of this hotel Thank you very much. In just the inconvenience, did Sorry. As designed to be used from now as next trip of Osaka, Customers of your voice and to cherish, because we will strive to improve services and facilities, I would like to continue to ask that you please patronage the hotel.... More 

1 review
5 of 5 stars Reviewed 1 week ago

A little bit small...actually not plenty room for luggage or moving. Though lack of space, it has a good balance between price and performance. The room is clean with everything you need. Location is also good, Just 10 minutes walk to shinsaibashi. Service is good, too.

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, rooms and location were to your satisfaction. We hope that if you decide to visit Osaka again... More 

Moncton
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice property and the location is very good for the Osaka area. We were able to walk to local shopping and dining areas. Also, the train/subway was just around the corner, within a two minute walk.

Review collected in partnership with Best Western

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

This time, you can now look forward to your visitors, stay to the hotel, Thank you very much. Moreover, it is like I got your post, and look forward to your words of welcome compliments, it is proposed to excuse me. All staff, your words that I look forward this time, and I was allowed to read happy from the... More 

Hong Kong
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this is good economic hotel- one need to book early to get a good rate! the room is small but clean- the location is perfect as it is one stop from the main centre, and one stop from the market where one gets the freshest toro! however, everything is there in the room despite the small area. if one gets... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, rooms and location were to your satisfaction. We hope that if you decide to visit Osaka again... More 

Level Contributor
92 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As far as business hotels go, this is a pretty nice one. Plush, comfortable bed, fluffy pillows, and new interior. However it is over priced for what it offers. Everything else is standard - quiet, comfortable, clean. However this hotel is currently running 2 scams: the first is that upon checkin you are presented with your room key inside a... More 

Was this review helpful? Yes 2
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

This time it is I look forward to your stay to the hotel, Thank you very much. However, this time, to our customers, not come true that to offer a 100% customer satisfaction, did not apologize. All staff, this time thus your words that was charged, with everyone, and I was allowed to read. Your words that I look forward... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Location, convenient. It's so close to Shinsaibashi-suji shopping center. Room, too small to hold 2 persons. Not enough space to unfold your luggage on the floor. The only space that is spacious enough for a unfolding luggage is the space right behind the door. For security reasons, it's good since no one can get in or out until you put... More 

Was this review helpful? Yes 1
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

This time it is I look forward to your stay to the hotel, Thank you very much. However, this time, to our customers, not come true that to offer a 100% customer satisfaction, did not apologize. All staff, this time thus your words that was charged, with everyone, and I was allowed to read. Your words that I look forward... More 

Melbourne, Victoria, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 19, 2015

We stayed at Tokyo prior and services provided were excellent, however when we arrived here in Osaka, there was no real welcoming feeling from the staff. As I was checking in, it felt a bit awkward to be honest. We entered the room and there is LIMITED amount of space for the double size standard room. We were struggling to... More 

Was this review helpful? Yes 2
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

First of all thank you so much for choosing our hotel for your stay in Japan. We would like to extend our apology for staff survice . We do not take for granted your frustration will be alleviated by this email but we take this matter seriously and reconsider the guideline not to reoccur a blunder like this. Again thank... More 

Pasadena, California
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 17, 2015

Space is at a premium in Japan but this hotel went overboard in eliminating a closet. Instead there is a rack against the wall for hanging clothes from hangers. We would have preferred a two foot closet. But the Japanese spare no effort in their toilets and ours had the usual six controls with the ubiquitous spray function. Besides the... More 

Was this review helpful? Yes 1
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, and location were to your satisfaction. But we take this matter seriously and reconsider the guideline not... More 

Toronto, Canada
Level Contributor
85 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed July 10, 2015

I got the really good experience for the services of Best Western in Shinjuku. So I choose the same hotel in Osaka for this summer vacation. Quite disappointed. Because the room was too small and smelled damp and old. The only good thing they have is the location,

Was this review helpful? Yes 1
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

First of all regarding your stay in whenever this, the hotel staff, from the bottom of my heart, I would like to thank. The Nevertheless, this time, it is not come true where I am feeling you enough customer satisfaction, we would be rather a result of incurring your displeasure. Indeed, did I am sorry. Your words that I look... More 

Melbourne, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 9, 2015

The Best Western Osaka is perfect for a small stay in Osaka, The location is perfect for those wanting to visit Shinsaibashi, Dontonburi and the surrounding areas. - Train station is nearby - close to convenience store - Staff are knowledgable - Rooms are small ( Its Japan) - Air con kind of blows in the direction of the bed... More 

Was this review helpful? Yes 1
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, and location were to your satisfaction. We hope that if you decide to visit Osaka again in... More 

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