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BEST WESTERN Hotel Fino Osaka Shinsaibashi

1-2-19 Shinsaibashi, Chuo-ku, Osaka 542-0083, Osaka Prefecture
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BEST WESTERN Hotel Fino Osaka Shinsaibashi
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Ranked #62 of 269 Hotels / Ryokan in Osaka
A recent review
4 of 5 stars reviewed 1 week ago
TheCurmudgeon Pasadena, California
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
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Melbourne, Victoria, Australia
Level Contributor
6 reviews
2 of 5 stars Reviewed 1 week ago

We stayed at Tokyo prior and services provided were excellent, however when we arrived here in Osaka, there was no real welcoming feeling from the staff. As I was checking in, it felt a bit awkward to be honest. We entered the room and there is LIMITED amount of space for the double size standard room. We were struggling to... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

First of all thank you so much for choosing our hotel for your stay in Japan. We would like to extend our apology for staff survice . We do not take for granted your frustration will be alleviated by this email but we take this matter seriously and reconsider the guideline not to reoccur a blunder like this. Again thank... More 

Pasadena, California
Level Contributor
85 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Space is at a premium in Japan but this hotel went overboard in eliminating a closet. Instead there is a rack against the wall for hanging clothes from hangers. We would have preferred a two foot closet. But the Japanese spare no effort in their toilets and ours had the usual six controls with the ubiquitous spray function. Besides the... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, and location were to your satisfaction. But we take this matter seriously and reconsider the guideline not... More 

Toronto, Canada
Level Contributor
84 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I got the really good experience for the services of Best Western in Shinjuku. So I choose the same hotel in Osaka for this summer vacation. Quite disappointed. Because the room was too small and smelled damp and old. The only good thing they have is the location,

Was this review helpful? Yes 1
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

First of all regarding your stay in whenever this, the hotel staff, from the bottom of my heart, I would like to thank. The Nevertheless, this time, it is not come true where I am feeling you enough customer satisfaction, we would be rather a result of incurring your displeasure. Indeed, did I am sorry. Your words that I look... More 

Melbourne, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Best Western Osaka is perfect for a small stay in Osaka, The location is perfect for those wanting to visit Shinsaibashi, Dontonburi and the surrounding areas. - Train station is nearby - close to convenience store - Staff are knowledgable - Rooms are small ( Its Japan) - Air con kind of blows in the direction of the bed... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, and location were to your satisfaction. We hope that if you decide to visit Osaka again in... More 

PRC
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location was a bit far away than expected though it was closed to one subway exit. Room size acceptable. English was ok but sticked to official check in time even arrived earlier. Breakfast was good with choice but tended not to refill 30mins before finishing. Besides, the three ladies there was not helpful. Will not stay again as it seems... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

This time it is I look forward to your stay to the hotel, Thank you very much. However, this time, to our customers, not come true that to offer a 100% customer satisfaction, did not apologize. All staff, this time thus your words that was charged, with everyone, and I was allowed to read. Your words that I look forward... More 

Hong Kong, Hong Kong
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed here with my wife last week and we were satisfied with our stay at Best Western, Shinsaibashi, Osaka. The room was very small but clean. It is a good value for money and the location is very good. It is within walking distance from most happening parts of Osaka. Staff was also quite helpful. In short, if you... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, rooms and location were to your satisfaction. We hope that if you decide to visit Osaka again... More 

Bulgaria
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 18, 2015

The hotel was average, nothing special. Small rooms, clean enough. There were many shops in the Hotel and connection with the metro at 2nd floor. The staff was not speaking English, even though they try to arrange us with rent a car, unfortunately demand something like international driving license!!? The breakfast was OK, but very busy with Japaneses people, who... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

This time it is I look forward to your stay to the hotel, Thank you very much. However, this time, to our customers, not come true that to offer a 100% customer satisfaction, apologize. All staff, this time thus your words that was charged, with everyone, and I was allowed to read. Your words that I look forward this time,... More 

Manila, Philippines
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 15, 2015

Love the location of this hotel. Very near the station with the crista underground mall. 7 eleven right in front and walking distance to shisaibashi shopping and my fav place tokyu hands! Clean compact and very good for price range. Staff spoke english and helpful. Around 10 min to get to limousine bus service to airport. A good walk to... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, rooms and location were to your satisfaction. We hope that if you decide to visit Osaka again... More 

Hana, Hawaii
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 6, 2015

We stayed in some VERY chic hotels on this trip, and the Fino BW exceeded our expectations by a long shot. Super, helpful staff. Clean contemporary rooms. The area is exciting whether you're 20 or 70!

Was this review helpful? Yes 1
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi on your recent trip to Osaka and for taking time to share your experience with us. We are very happy to know that you enjoyed your stay and overall hotel, rooms and location were to your satisfaction. We hope that if you decide to visit Osaka again... More 

Singapore, Singapore
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 4, 2015

Stayed 3 nights. Excellent location! 10mins walk to Dotonburi and 15mins walk to Kuromon market. It's very near to train station so I always come back to offload my shopping stuff and go out again. There's a 7/11 opposite. The underground shopping linked to Shinsaibashi shopping. Near Tokyo Hands! Room is clean and small but still have space for my... More 

Was this review helpful? Yes
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at BEST WESTERN Hotel Fino Osaka Shinsaibashi, responded to this review

First of all thank you so much for choosing our hotel for your stay in Japan. We would like to extend our apology for the staff survice . We do not take for granted your frustration will be alleviated by this email but we take this matter seriously and reconsider the guideline not to reoccur a blunder like this. Again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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