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Hotel Keihan Universal City

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6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
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Hotel Keihan Universal City
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Hotel Keihan Universal City
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392 reviews from our community

Traveler rating
    92
    200
    84
    7
    9
See reviews for
263
38
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Quezon City, Quezon City, Philippines
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for 3 nights this April 2015. Because they only have room available for 3, I had to book a second room because we are a family of 5. Our youngest is already 12 years old and I was not sure if he can be counted as a child. Fortunately for us, I was able to request for... More 

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Keihan Universal City might be the cheapest among the four USJ official hotels and that should be the only reason for choosing it. But it is hardly cheap compared to two-star or three-star hotels in Osaka. In fact, it commands a bit of premium in exchange for its location, which is right at the entrance of USJ. Location-wise, unless you... More 

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Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I am trying to be fair in my review, the location was fantastic in terms of universal studios, and being able to use the free storage the next day for luggage after we had checked out, I am just being a little harsher in my review to make It fair because of the room and value for money compared to... More 

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Antipolo City, Philippines
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location is very convenient for people who will visit the Universal Studios. Their toiletries are USJ themed and offers storing your bags while you are in the park even after checking out of the hotel.

Was this review helpful? Yes 1
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you had a delightful stay in our hotel. Our hotel is known to be a convenient facility for being located 2 minutes away from the station and 3 minutes away from the park. Different stores, restaurants, gift shops, and a convenient store located just... More 

Semarang, Indonesia
Top Contributor
126 reviews 126 reviews
31 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 19, 2015

Love this hotel location, everything you need within walking distance. USJ, station, food, and groceries. A little inexpensive shopping in a nice store beside the hotel, Hush Hush. Hotel room is outdated but it is quite spacious, with full amenities and free internet. Laundry room in the fourth floor is also great to minimilize your luggage. Staff was helpful, but... More 

Was this review helpful? Yes 1
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for Staying here at Hotel Keihan Universal City. We are glad to be informed that you had a delightful stay in our hotel. Our hotel is known to be a very convenient and accesible accomodation facility located just outside Universal Studios Japan. Different shops, restaurants, and a convenient store are all located just outside the hotel. Please feel... More 

iNDORE
Top Contributor
141 reviews 141 reviews
28 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed December 25, 2014

This is one of the best hotels when visiting Universal Studios Japan Pros: Right at JR universal city station Shuttle from the Airport takes you right nearby. close to grocery/convenience store Right in Universal City Walk so close to lots of great restaurants/ bar/ ice cream/ crepes/ etc etc Great buffet breakfast, lots of options can buy tickets right in... More 

Was this review helpful? Yes 1
Keihan_Universal, Front Desk Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are very sorry to be informed that our romms are not of your convenience. Are rooms are disinged to fit the the taste of the western style mixed with the standards of Japanese Hotels. We are one of the four hotels that is convenient for the guests to stay... More 

Perth
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 20, 2014

We stayed here for 2 nights in a family room with our 2 children. It was easy to get from the airport on the universal studios shuttle bus and good access to a JR station. The hotel staff were friendly and helpful. Would definitely stay here again.

Was this review helpful? Yes 1
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City We are glad to know that you had a delightful stay in our hotel. Our hotel is just 2 minutes walk away from the station and about 4 to 5 minutes walk to universal studios, which makes us one of the most convenient hotel around. We hope to see you... More 

Senior Contributor
34 reviews 34 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 14, 2014

This hotel is located in Universal studio but also right next to the Universial city train station! Lawson (convenient store) is right downstairs and there are a few eateries just opposite to the hotel. Therefore, I will say the hotel location is superb for those who would like to spend a day or two in Universal studio. Like all Japanese... More 

Was this review helpful? Yes 2
Keihan_Universal, Front Desk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you had a delightful stay in our facility. Our aim to give confort and good service to all the visitors of Osaka as well as the Universal Studio goers. Please invite your friends and family on your next stay in our hotel. We hope... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 26, 2014 via mobile

I had a choice of choosing from Hotel Keihan Universal City or Hotel Keihan Universal Tower. I should have chosen the Tower. This hotel was a bit more in price so I assumed it was the better of the two. The hotel uses actual keys not key cards so obviously it's not up to date. Had to turn in the... More 

Was this review helpful? Yes 3
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. I am very to hear that your stay was not as delightful as we hoped it would be. We will put your comments into consideration for the future developments of our facilities. Our sister hotel, Hotel keihan Universal Tower is also available for you to try. We are pretty sure... More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 9, 2014

HIGHLY RECOMMENDED! The hotel staff were fantastic! Check-in was a breeze as most of them speak very good English. Their service is warm & friendly! There were free USJ themed stickers and also cheese snacks on the counter which the staff encourage us to "take as many as you (we) want". Buying the USJ tickets were a breeze at the... More 

Was this review helpful? Yes
Keihan_Universal, フロントスタッフ at Hotel Keihan Universal City, responded to this review

Thank you for taking a time to write a review for our hotel. We are pleased to hear that you enjoyed the services that we offered. Your through review will help us improve our services for the guests' needs. We hope that you will consider staying with us o your next visit in the city. Have a wonderful day and... More 

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