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Hotel Keihan Universal City

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6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
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1 room 1 guest
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Hotel Keihan Universal City
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425 Reviews from our TripAdvisor Community

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Traveler rating
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281
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
  • All months
    (425)
  • Mar-May only
    (108)
  • Jun-Aug only
    (124)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (100)
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Singapore, Singapore
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 23, 2015

If you don't want to squeeze with the masses on the train after a fun but tiring day at USJ, then this hotel is ideal -- it's just a minute's walk from the entrance of the theme park. Rooms are small as expected, but the layout maximizes the space. There's also free ice, a microwave and vending machines on each... More 

Was this review helpful? Yes 1
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for Staying here at Hotel Keihan Universal City. We are glad to be informed that your you had a delightful stay in our facility. Our hotel is known to be a convenient facility for being located 2 minutes away from the station and 3 minutes away from the park. Different stores, restaurants, gift shops, and a convenient store... More 

Guam
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 11, 2015

If you want a hotel minutes from the entrance of USJ, I'll definitely recommend this place. Its sister hotel Hotel Keihan Universal Tower was the hotel I really wanted (across the street) but we settled for this one for our two days to USJ, which worked out fine. The rooms were a bit small, but expected. The decor however wasn't... More 

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Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City We are pleased to know that you had enjoyed your stay in our hotel. However, with regards to our design, our hotel usually targets families with small children. Our aim is for the children to experience a different universe while enjoying their stay in our hotel. Of course, People with... More 

hkg
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 10, 2015

USJ launched a new theme area called Harry Potter. My whole family knew there are thousands of people there in Summer. Stay next to the park is a must, we can queue in once the door opens. Hotel is quite basic, service is no exciting and the breakfast incl. Food is no surprise at all. We're staying in a bigger... More 

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Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are very sorry to hear that your stay has been a dissappointment. We are currently trying to improve our services right now, and your feedback is of most importance. If you have any suggestions, please don't hesitate to email us and we will put it to our consideration. With... More 

Bangkok, Thailand
Level Contributor
60 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 11, 2015 via mobile

As described in the heading, everything is really big and good including bathroom, amenities, firm mattress & clean linen. Good view overlooking the universal studio fun park from the big window, too! One thing which is big but not adequate is breakfast restaurant. There are 3 big restaurants but not adequate for all quests coming in one time like any... More 

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Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for choosing Hotel Keihan Universal City. We are glad to be infprmed that you had enjoyed your stay in our hotel. However, the problem with our restaurant about not being able to accomodate all the hotel guests is a problem even before, but 98% of our guests was not bothered by that. We hope that you understand that... More 

Quezon City, Quezon City, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 23, 2015

We stayed here for 3 nights this April 2015. Because they only have room available for 3, I had to book a second room because we are a family of 5. Our youngest is already 12 years old and I was not sure if he can be counted as a child. Fortunately for us, I was able to request for... More 

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Keihan_Universal, clerk at Hotel Keihan Universal City, responded to this review

Thank you for choosing Hotel Keihan Universal City. We are glad to be informed that you had a delightful stay in our hotel. We are very sorry to inrom you that as of now, our english speaking staff are very limited for the time being. We are currently hiring other staff that could communicate well with both foreign and local... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 13, 2015

Keihan Universal City might be the cheapest among the four USJ official hotels and that should be the only reason for choosing it. But it is hardly cheap compared to two-star or three-star hotels in Osaka. In fact, it commands a bit of premium in exchange for its location, which is right at the entrance of USJ. Location-wise, unless you... More 

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Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 6, 2015 via mobile

I am trying to be fair in my review, the location was fantastic in terms of universal studios, and being able to use the free storage the next day for luggage after we had checked out, I am just being a little harsher in my review to make It fair because of the room and value for money compared to... More 

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Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you had a great time while visiting Universal studios. However, we are very sorry to learn that our rooms and the rates does not meet your standards. Being an official hotel for Universal Studios Japan, we set the rates according to the availability of... More 

Antipolo City, Philippines
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

The location is very convenient for people who will visit the Universal Studios. Their toiletries are USJ themed and offers storing your bags while you are in the park even after checking out of the hotel.

Was this review helpful? Yes 1
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you had a delightful stay in our hotel. Our hotel is known to be a convenient facility for being located 2 minutes away from the station and 3 minutes away from the park. Different stores, restaurants, gift shops, and a convenient store located just... More 

Semarang, Indonesia
Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed January 19, 2015

Love this hotel location, everything you need within walking distance. USJ, station, food, and groceries. A little inexpensive shopping in a nice store beside the hotel, Hush Hush. Hotel room is outdated but it is quite spacious, with full amenities and free internet. Laundry room in the fourth floor is also great to minimilize your luggage. Staff was helpful, but... More 

Was this review helpful? Yes 1
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for Staying here at Hotel Keihan Universal City. We are glad to be informed that you had a delightful stay in our hotel. Our hotel is known to be a very convenient and accesible accomodation facility located just outside Universal Studios Japan. Different shops, restaurants, and a convenient store are all located just outside the hotel. Please feel... More 

iNDORE
Level Contributor
155 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed December 25, 2014

This is one of the best hotels when visiting Universal Studios Japan Pros: Right at JR universal city station Shuttle from the Airport takes you right nearby. close to grocery/convenience store Right in Universal City Walk so close to lots of great restaurants/ bar/ ice cream/ crepes/ etc etc Great buffet breakfast, lots of options can buy tickets right in... More 

Was this review helpful? Yes 1
Keihan_Universal, Front Desk Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are very sorry to be informed that our romms are not of your convenience. Are rooms are disinged to fit the the taste of the western style mixed with the standards of Japanese Hotels. We are one of the four hotels that is convenient for the guests to stay... More 

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