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Hotel Keihan Universal City

3.5 of 5 6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
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Hotel Keihan Universal City
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Hotel Keihan Universal City
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377 reviews from our community

Traveler rating
    92
    193
    77
    6
    9
See reviews for
251
37
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Semarang, Indonesia
Top Contributor
126 reviews 126 reviews
31 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 19, 2015

Love this hotel location, everything you need within walking distance. USJ, station, food, and groceries. A little inexpensive shopping in a nice store beside the hotel, Hush Hush. Hotel room is outdated but it is quite spacious, with full amenities and free internet. Laundry room in the fourth floor is also great to minimilize your luggage. Staff was helpful, but... More 

Was this review helpful? Yes 1
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for Staying here at Hotel Keihan Universal City. We are glad to be informed that you had a delightful stay in our hotel. Our hotel is known to be a very convenient and accesible accomodation facility located just outside Universal Studios Japan. Different shops, restaurants, and a convenient store are all located just outside the hotel. Please feel... More 

iNDORE
Top Contributor
122 reviews 122 reviews
26 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 25, 2014

This is one of the best hotels when visiting Universal Studios Japan Pros: Right at JR universal city station Shuttle from the Airport takes you right nearby. close to grocery/convenience store Right in Universal City Walk so close to lots of great restaurants/ bar/ ice cream/ crepes/ etc etc Great buffet breakfast, lots of options can buy tickets right in... More 

Was this review helpful? Yes 1
Keihan_Universal, Front Desk Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are very sorry to be informed that our romms are not of your convenience. Are rooms are disinged to fit the the taste of the western style mixed with the standards of Japanese Hotels. We are one of the four hotels that is convenient for the guests to stay... More 

Perth
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 20, 2014

We stayed here for 2 nights in a family room with our 2 children. It was easy to get from the airport on the universal studios shuttle bus and good access to a JR station. The hotel staff were friendly and helpful. Would definitely stay here again.

Was this review helpful? Yes 1
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City We are glad to know that you had a delightful stay in our hotel. Our hotel is just 2 minutes walk away from the station and about 4 to 5 minutes walk to universal studios, which makes us one of the most convenient hotel around. We hope to see you... More 

Senior Contributor
34 reviews 34 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 14, 2014

This hotel is located in Universal studio but also right next to the Universial city train station! Lawson (convenient store) is right downstairs and there are a few eateries just opposite to the hotel. Therefore, I will say the hotel location is superb for those who would like to spend a day or two in Universal studio. Like all Japanese... More 

Was this review helpful? Yes 2
Keihan_Universal, Front Desk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you had a delightful stay in our facility. Our aim to give confort and good service to all the visitors of Osaka as well as the Universal Studio goers. Please invite your friends and family on your next stay in our hotel. We hope... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 26, 2014 via mobile

I had a choice of choosing from Hotel Keihan Universal City or Hotel Keihan Universal Tower. I should have chosen the Tower. This hotel was a bit more in price so I assumed it was the better of the two. The hotel uses actual keys not key cards so obviously it's not up to date. Had to turn in the... More 

Was this review helpful? Yes 3
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. I am very to hear that your stay was not as delightful as we hoped it would be. We will put your comments into consideration for the future developments of our facilities. Our sister hotel, Hotel keihan Universal Tower is also available for you to try. We are pretty sure... More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 9, 2014

HIGHLY RECOMMENDED! The hotel staff were fantastic! Check-in was a breeze as most of them speak very good English. Their service is warm & friendly! There were free USJ themed stickers and also cheese snacks on the counter which the staff encourage us to "take as many as you (we) want". Buying the USJ tickets were a breeze at the... More 

Was this review helpful? Yes
Keihan_Universal, フロントスタッフ at Hotel Keihan Universal City, responded to this review

Thank you for taking a time to write a review for our hotel. We are pleased to hear that you enjoyed the services that we offered. Your through review will help us improve our services for the guests' needs. We hope that you will consider staying with us o your next visit in the city. Have a wonderful day and... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2014

Decent clean and right in the center of Universal walk. Affordable, staff are very friendly. Buffet is decent and you can buy park tickets downstairs. Will be staying here again. Train station 4 minutes away. Universal studios 4 minutes away. Very convenient.

Was this review helpful? Yes
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying her at Hotel Keihan Universal City. We are glad to hear that you had a delightful stay. We are looking forward to seeing you again on your next travel here in Osaka. Thank you and have a nice day. Marlon C. Cunanan HOtel Keihan Universal City Front Desk Officer More 

Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2014

Fantastic location to visit Osaka, even if you aren't going to Universal City (which we didn't). Close to a Subway station that easily connects to the Osaka Loop. Lots of familiar restaurants for those looking for less adventurous fair. Surprising large bed for a Japanese hotel. Lots of kids in the lobby and hallways, but no noise complaints here.

Was this review helpful? Yes
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you and your companion had a delightful stay. Please consider us again on your next trip to Osaka. Thank you and have a nice day. Marlon C. Cunanan Hotel Keihan Universal City Front Desk Clerk More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2013

Worth every yen. KEIHAN UNIVERSAL CITY HOTEL became one of my favorite hotels. I am sure that you will love the hotel if you are planning to go to Universal Studios Japan. I went there when I was a high school student, and I thought it was something like a dream. First of all, the hotel is conveniently located and... More 

Was this review helpful? Yes 3
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. I am glad to know that you had a delightful stay in our facility. Please consider staying with us again on your next vacation here in Osaka. And please don't hesitate to invite your friends and family to stay here and experience a wonderful hospitality that our staff is serving.... More 

Nonthaburi
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 1, 2013

Best location, i.e. only steps away from Universal Studio. Strongly recommended for families with small children. There are plenty of restaurants and shops to find necessities. One drawback is the poorly-handled baggage process as the queue is very long and slow.

Was this review helpful? Yes 3
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review

Thank You for staying here at Hotel Keihan Universal City. We are glad to know that you had a delightful stay here in our hotel. With regards to our baggage process, we are sorry for the long wait. We are actually thingking of a way to lessen the time consumed in the check-in process. We also hope you understand that... More 

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Additional Information about Hotel Keihan Universal City

Address: 6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Keihan Universal City 3.5*
Number of rooms: 330
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Also Known As:
Keihan Universal City Osaka
Keihan Universal City Hotel
Hotel Style:
#28 Family Hotel in Osaka

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