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Arashiyama Benkei

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34 Sagatenryuji Susukinobabacho Ukyo-ku, Kyoto 616-8385, Kyoto Prefecture
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Arashiyama Benkei
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48 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (48)
  • Mar-May only
    (17)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (4)
  • Dec-Feb only
    (13)
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Duxbury, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Incredible service, unbelievable food and an authentic Japanese experience. The location was very quiet at night and relaxing. I thoroughly enjoyed the outdoor onsen, which helped ease sore muscles from walking all day. I recommend this to anyone!

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Benkei-staff1, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear wattsjon2, Thank you for your recent stay at Arashiyama Benkei!! We are much grateful to see your review and rating to our service. And also, your review will surely helps our potential guest from all over the world. Again, thank you very much!! We hope to see you again here at "Authentic Japanese Ryokan" ARASHIYAMA BENKEI. Best regards, 嵐山辨慶... More 

Melbourne, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 2 nights in January 2015. The hotel was very accommodating for our family of four (2A, 12yo, 10yo). We had a room that included our own onsen, which was the first time my wife and I could soak together in an onsen (as men and women are separated in public baths). The room was lovely and had... More 

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Benkei-staff1, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear 4Senses, First of all, thank you for your previous stay at Arashiyama Benkei in January this year. We were much grateful to meet you and your family and much appreciate with your rating and review about us. The point you've reviewed is very detailed and it will certainly helps potential guests from all over the world. We hope that... More 

Winnipeg, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Your dreams of experiencing traditional Japan will come true when you visit ryokan Arashiyama Benkei. The rooms and hot tubs (a slate one indoors and a wood one outdoors) are beautiful and calming. My room was very large and the futon was very comfortable. The food is superb: delicious and beautifully presented. The staff is attentive and charming and patient... More 

Review collected in partnership with this hotel

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Benkei-staff1, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear englishjayanne, First of all, thank you for your recent stay at Arashiyama Benkei!! and we are really delighted that you have chosen us for your stay in Kyoto. Truly appreciate to give us opportunity to provide you our service to you. Your review is just perfect to help every potential visitor to Kyoto and even to Japan. And for... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Love the gorgeous bamboo forest. Getting there from rinku town, I had to switch 3 train station.first it is a bit confusing, I used my own google mapto track down the station. it all worth it. Took me 2hour to reach destination.

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Benkei-staff1, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Malena Y, Thank you for your visit to Arashiyama Benkei, and we are very pleased see your rating and review, We always dedicate ourselves for the customer’s comfortable stay in Arashiyama. As you've mentioned the location of our ryokan is in the middle of Arashiyama which has world famous bamboo forest, heritages with authentic view of classic Japan. It... More 

Kuala Lumpur, Malaysia
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This ryokan in Arashiyama is well located in the centre of town by the Oi River with wonderful views if your room is river facing. It is a two stories building with natural spring water onsen. The staff are friendly and there are some who can speak English who are assigned to serve the non-Japanese speaking guests. The room I... More 

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Benkei-staff1, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Guest [marigo13], First of all, thank you for selected us for your stay in Kyoto and we were delighted to welcome you and had opportunity to provide our service. And more, we are much appreciate and grateful to see your detailed review for us. Your words are really impressive and it meant a lot to all of our staff,... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 5 weeks ago

One of my favourite experiences of Japan! Never stayed at a ryokan before and after reading reviews I decided to stay here. Hospitality was fantastic, very friendly and helpful staff and meals were amazing! It faces the lake and a close walk to the Bamboo Forest. Highly recommended!

Review collected in partnership with this hotel

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Benkei-staff1, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear jwp813, First of all, thank you for your recent stay at Arashiyama Benkei!! You have mentioned in your review for our ryokan as one of your favourite experience. We are really grateful with your comment, it is very emotional thing for us. Thank you very much. We hope that you will select us again for your next trip to... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed May 28, 2015

this is the first time for me n my husband staying in a ryokan. The location is very good n you can just easily walk around for food, shopping and site seeing. The view is fantastic or I should say I am lucky to have a room which is facing the river and mountain. The food is very nice just... More 

Review collected in partnership with this hotel

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benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear emilychoy, Thank you for your recent visit to Arashiyama Benkei !! We are delighted with your review and we'd very much like to appreciate that you have chosen us for your first time experience which is to stay in Japanese authentic ryokan. As you have mentioned, our ryokan is locating absolutely perfect place in Arashiyama, Kyoto. But not only... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed May 26, 2015

Great location, next to the river and just a stone's throw distane from togetsu kyu. Food and services are great. Just a bit of concern about the cleanliness, there is a spider in my room, and the basin has some stain

Review collected in partnership with this hotel

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benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear [tlover211], First of all, Thank you for your recent stay at Arashiyama Benkei. We are grateful that our hospitality was satisfied with you, and we also would like to give you an apology to make you feel uncomfortable with cleanness of the room that you stayed. We have promptly checked for what you have mentioned, and take it into... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 23, 2015

This authentic ryokan inn was everything that we had expected and more. The service was outstanding and frankly, a bit humbling. We were given the greatest degree of care and attention during our stay and made to feel very welcome. The level of dedication we experienced from the staff was second to none. The room was spacious, spotless and beautiful.... More 

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benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Guest[BWF2012], First of all, thank you for selecting our ryokan previously and we are grateful to see your review. We always dedicate ourselves for the guest who stays in our ryokan. It is very simple but also, it’s difficult to maintain. We can keep our professionalism, it’s only because of your smile and happiness. Your word meant a lot... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed May 19, 2015

First stay in traditional Japanese Onsen hotel, impressive , relaxed and enjoyable . Always looking for another stay in this hotel, so heart warming with the caring and personal service of the staff. However, hope the Onsen size will be improved .

Review collected in partnership with this hotel

Was this review helpful? Yes
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Guest [mychoweva], Thank you for your recent visit to Arashiyama Benkei. It is always our pleasure to welcome the guests who are first time staying at Japanese Authentic Ryokan. Your comment and rating about us helps many of foreign visitors to have comfortable feeling towards Japanese ryokan for sure. It's unique stay, therefore we do our best of the... More 

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