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Kyoto Royal Hotel & Spa

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Kyoto Royal Hotel & Spa

4.0 of 5
Sanjyo Agaru Kawaramachi, Nakagyo-ku, Kyoto, Kyoto Prefecture 604-8005, Japan (Kawaramachi/Karasuma/Shijo Omiya)
Hotel amenities
Kyoto Royal Hotel & Spa
83 traveler photos
Ranked #39 of 138 hotels in Kyoto
4.0 of 5 stars 489 Reviews
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489 reviews from our community

Traveler rating
    104
    232
    111
    28
    14
See reviews for
Families
77
 
Couples
132
 
Solo
51
 
Business
60
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Renfrew, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“A Great Stay”
4 of 5 stars Reviewed May 20, 2013 NEW

We stayed 1 night and were upgraded to a suite. This was very comfortable, clean and functional. Location was great. Didn't go to Kyoto to mess about on internet so this wasn't an issue. Staff were very pleasant, helpful and extremely well mannered. We ordered breakfast from room service that was good quality and arrived on time. We at at... More

Was this review helpful? Yes 1
Zurich, Switzerland
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Excellent price for value and location”
4 of 5 stars Reviewed May 14, 2013

The hotel is situated in the heart of Kyoto and therefore, an excellent base to explore the city! Front desk service is good, the rooms are clean and functional! The value you get for the price is very good!

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Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 16, 2013

Dear tomz71, Thank you for your generous comments concerning your stay at our hotel. We are happy to hear that you enjoyed your room and the location of our hotel and that you found value for your money. It is indeed a very exciting area with easy access to all means of transportation, great shopping and exciting places like Ponto-cho... More

Brisbane, Queensland, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“The only good thing about this place was the location and the Lobby”
2 of 5 stars Reviewed May 10, 2013

We were pleasantly surprised when arriving and seeing the lobby, however this soon changed upon finding out the hotel had not amended our booking after changing dates over a month before we were due to arrive. We then found out that while we paid for Internet in our room this was wired only, which is no use for most people... More

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Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 13, 2013

Dear AML_Pete, Thank you for your comments concerning your stay at our hotel. First of all we wish to sincerely apologize for the shortcomings you experienced during your stay. As concerns the information you received we are looking into the matter to avoid this situation in the future. We are thankful that you appreciated our location. Again we apologize for... More

1 review
1 helpful vote 1 helpful vote
“Free Wifi added today!!”
4 of 5 stars Reviewed May 9, 2013 via mobile

Hey guys, Pleasant surprise when we checked in 30mins ago. Reception said free wifi for all rooms was installed today. Am using it now to write this review. I know this has been a huge negative on trip advisor. Staff are very helpful and many speak fluent english. Asakuma and 2 other ladies at front desk are fluent. Asakuma helped... More

Was this review helpful? Yes 1
Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 13, 2013

Dear bovi77, Thank you for your comments concerning your stay at our hotel. We are thankful that you appreciated our staff and the service you received from them. We are happy to hear that you enjoyed the location of our hotel. It is indeed a very exciting area with easy access to all means of transportation, great shopping and exciting... More

Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great location”
3 of 5 stars Reviewed May 8, 2013

In general our stay at Kyoto Royal was good. The location was better than the hotel itself. While the rooms were adequate, we were disappointed to not have wi-fi in the room. And anyone on the tall side may have issues with the bathroom ceiling height. The pillows are a bit odd, but I appreciated the full size bed rather... More

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Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 13, 2013

Dear CLHD, Thank you for your comments concerning your stay at our hotel. We are happy to hear that you enjoyed the location of our hotel. It is indeed a very exciting area with easy access to all means of transportation, great shopping and exciting places like Nishiki market. If you should return to Kyoto you will be able to... More

Bath
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Good Location to Explore Kyoto”
4 of 5 stars Reviewed May 7, 2013

This is a well-located hotel on one of Kyoto's main bus thoroughfares. Our room was clean and comfortable. Hotel rooms are generally reputed to be smaller in Japanese cities, but we were pleased with the perfectly adequate room and facilities of this reasonably-priced hotel which we used as a base for exploring the area. We only used the buses to... More

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Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 8, 2013

Dear VictoriaBath, Thank you for your comments concerning your stay at our hotel. We are thankful that you appreciated our staff and the service you received from them. We are happy to hear that you enjoyed the location of our hotel. It is indeed a very exciting area with easy access to all means of transportation, great shopping and exciting... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Bad bad bad... Very bad”
1 of 5 stars Reviewed May 5, 2013 via mobile

A very bad 2-3 star hotel. Rooms are tiny. Staff can't speak English. Rooms don't have A/C when we asked front desk they told us to open a window. Noisy street when window open + hard bed = very bad night's sleep. Not what we expected after a whole day temple hopping. Wifi only in lobby but wasn't working properly.... More

Was this review helpful? Yes
Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 7, 2013

Dear HDaB, Thank you for your comments concerning your stay at our hotel. First of all we wish to sincerely apologize for the shortcomings you experienced during your stay. Although letters like this are hard to receive I will share it with our colleagues to remind us all that we strive to a higher standard. Again we apologize for the... More

Zimbabwe
1 review
“The truth”
1 of 5 stars Reviewed May 4, 2013

The only line close to this Kyoto Shiyakushomae which in itself is far from other sites in Kyoto, since you still have to go to Kyoto Station first. The walk to Gion from this hotel is quite long as well. The worst thing about this hotel is that each room DOES NOT HAVE ITS OWN THERMOSTAT. So in times of... More

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Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 7, 2013

Dear jojo b, Thank you for your comments concerning your stay at our hotel. First of all we wish to sincerely apologize for the shortcomings you experienced during your stay. We are looking into the matter to avoid this situation in the future. Again we apologize for the inconveniences you encountered and I invite you to contact me directly if... More

Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Let down experience”
1 of 5 stars Reviewed May 2, 2013

we have booked 4 nights of superior double room for our honeymoon trip with Kyoto royal hotel and spa. but the whole experience was a let down to us. day 1. we checked into first room with no view at 4th floor and smaller seems like a superior semi-double. we requested for a change. Staff promise to move us the... More

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Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
May 3, 2013

Dear EnaChong, Thank you for your comments concerning your stay at our hotel. First of all we wish to sincerely apologize for the shortcomings you experienced during your stay. Although letters like this are hard to receive I will share it with our colleagues to remind us all that we strive to a higher standard. We are thankful for the... More

Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Great location but overpriced”
4 of 5 stars Reviewed April 28, 2013

The hotel's website convinced me to stay at this hotel. I booked a room for two at 22,000 yen/$230 per night. When we walked into our room, I was extremely disappointed. I expected something closer to a 4 star hotel. The room was very small and dated. The saving grace for this hotel is its location and the helpful staff.... More

Was this review helpful? Yes
Renaud_Payette, マネージャー at Kyoto Royal Hotel & Spa, responded to this review
April 29, 2013

Dear M S, Thank you for your comments concerning your stay at our hotel. First of all we wish to sincerely apologize for the shortcomings you experienced during your stay. We are thankful for the kind words you have on our staff and the service you received from them. We are happy to hear that you enjoyed the location of... More

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Hotel Summarization (Beta)

What travelers say

  • “Very good” (9)
  • “Bus stop” (5)
  • “Great location” (5)
  • “Subways stations” (3)

What travelers search

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  • japanese spa photos
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Additional Information about Kyoto Royal Hotel & Spa

Address: Sanjyo Agaru Kawaramachi, Nakagyo-ku, Kyoto, Kyoto Prefecture 604-8005, Japan
Region: Japan > Kinki > Kyoto Prefecture > Kyoto > Kawaramachi/Karasuma/Shijo Omiya
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#12 Luxury Hotels in Kyoto
#19 Business Hotels in Kyoto
#27 Family Hotels in Kyoto
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Kyoto Royal Hotel And Spa
Kyoto Royal Hotel Kyoto

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Kyoto Royal Hotel & Spa
Sanjyo Agaru Kawaramachi, Nakagyo-ku
Kyoto, Kyoto Prefecture 604-8005
Japan
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