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ANA Crowne Plaza Kyoto

4.0 of 5 Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture
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ANA Crowne Plaza Kyoto
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ANA Crowne Plaza Kyoto
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691 reviews from our community

Traveler rating
    185
    323
    126
    44
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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    (185)
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There are newer reviews for ANA Crowne Plaza Kyoto
See the most recent reviews
Soquel, California
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 8, 2015

Location is convenient to the Nijo Castle, but a taxi or bus ride or a 20 walk to shopping and restaurants near the river. Hotel staff was friendly and helpful..the borrowed umbrellas were much appreciated. The free shuttle to the train station was convenient. The buffet breakfast was extensive, but an a la carte menu is available for lighter breakfast.... More 

Was this review helpful? Yes 2
Boulder, Colorado
Contributor
16 reviews 16 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 5, 2015

The rooms are old, smelly and not clean. Bath courtain smells awful and bath towels were old and also smelly (cigarette). During the winter they've kept the central heating at 27c and didn't allow us to use the rooms air con (centrally disabled). The windows don't open either. The carpet floor is stained and also pretty old. The room cleaning... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Carlos T, Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests. It makes us happy to read we have met your expectations and that our shuttle service and staff are efficient and friendly. However, I am disappointed to read that issues regarding the smell and cleanliness... More 

London
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 29, 2014

This was our most comfortable bed in 12 days in Japan.The breakfast has a stunning waterfall feature wall and very good choice. Thle location was a bit too far west as most shops are near de more eastern river.The bus system is excellent however with a day card costing only 500 yen . Try to get a room looking out... More 

Was this review helpful? Yes 3
Didcot, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 3, 2014

Due to the time we were travelling (during Golden Week), we booked this hotel as an alternative for a few nights as we could not get the full time in Kyoto at the hotel we wanted. It was very upmarket with a huge suite (the sort I would expect in a US hotel but 4 times bigger than most Japanese... More 

Was this review helpful? Yes 2
Shelby Township, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed November 28, 2014

This was a great hotel in a great location. The room was nice and had a great view. They went all out to provide everything you wanted. They would even bring up stuff to change the scent of the room if you asked it. The hotel is right next to the Nijo castle (I mean literally right next to it)... More 

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1 review
2 of 5 stars Reviewed November 27, 2014

We are a IHG gold elite card holder, I was expecting a room upgrade and unfortunately all the better ones are fully booked, or so they said. So they offered a "higher floor", and 6 isn't much when the highest floor is 9. We were then given complimentary water as a substitute for not having a better room. Really? Free... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Livetotravel1510, Thank you so much for taking some time off of your busy day to leave us a feedback. As an IHG Rewards Club Gold Elite member we greatly appreciate your loyalty to our brand and Hotel. I am glad to see that you have rated our property's location with 4 stars. On the other hand, I would like... More 

Chino Hills, California
Top Contributor
83 reviews 83 reviews
44 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 24, 2014

An older hotel, built in 1983 I think on a placard outside. Grand Japanese business hotel style lobby with a beautiful waterfall and koi pond scene outside the cafe/breakfast area. Decent rates for the Kyoto area, but you can get tricked if you book the standard rate and then find extra person charge of 3000 yen for total 2 people.... More 

Was this review helpful? Yes
Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 19, 2014

This hotel can not take a booking and hold it. When you protest that they have made a mistake, they try to tell you you're in the wrong and too bad how sad. I have stayed in Hotels all over the world, and many in Japan, including ANA Plaza Osaka & Hiroshima, both offer good service and I highly recommend.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Judd C, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2014

Great hotel with wonderful staff. Easy to get around because of its centralized location. Hotel has a light tobacco smell, but that's to be expected in Japan. Best buffet breakfast and shouldn't be missed. Hotel bartender (Hiro) was especially the best there is.

Was this review helpful? Yes 1
San Antonio, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 16, 2014

that hotel was a 5 stars luxury place in the 70s. now it's still nice but in major need of updating. the all place is very old but super clean and classy. The staff is very helpful and professional. on site restaurants are good but not cheap.I did not agree either that you have to pay $15 a day if... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear oliver3060956, Thank you for sharing your feedback regarding your stay with us. I am happy to read you appreciate the efforts of our hotel staff. I apologize for any discomfort you may have experienced due to the condition of the property, amenities and hotel location. Your input will be shared with our management team to take into consideration for... More 

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Additional Information about ANA Crowne Plaza Kyoto

Address: Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture
Phone Number:
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Kawaramachi / Karasuma / Shijo Omiya
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Kyoto 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Kyoto Ana Hotel
Ana Hotel Kyoto
Hotel Style:
#19 Business Hotel in Kyoto
#23 Luxury Hotel in Kyoto
#25 Family Hotel in Kyoto

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