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ANA Crowne Plaza Kyoto

4.0 of 5 Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture
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ANA Crowne Plaza Kyoto
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ANA Crowne Plaza Kyoto
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690 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Stratford-upon-Avon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars NEW

Stayed here recently for two nights. The locations ok, but not great, but the free shuttle bus helps here. Very helpful friendly staff. Very nice clean rooms, at a fair price. Didn't try the restaurants or room service.

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is lovely hotel to stay at of you are visiting Kyoto. It is conveniently located immediately opposite Nijo Castle (a must place for tourists to visit), is close to the Metro station, the rooms are large and well laid out. If you want a room with a view overlooking Nijo Castle, this costs extra. The breakfast (western style buffet)... More 

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Cambridge, UK
Top Contributor
103 reviews 103 reviews
71 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 1 week ago

Very close to a subway station, and whilst not in the centre of the tourist attractions for Kyoto, public transportation makes it easy to get around. There's also a few cafés, bars and restaurants nearby if you need an alternative to the very nice, but expensive, hotel options. Staff were super helpful, and very accommodating with our one-year old child,... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here with our 8 month old baby in late January for two nights. The staff were extremely helpful and very patient with my sometimes slow Japanese! While I think every aspect of the service was excellent, the room was rather dated and unfortunately we were provided with two single beds as opposed to a double/queen... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Kate D, I appreciate you taking the time to comment about your recent stay at our hotel. Providing excellent customer service is one of the things we pride ourselves in and it is nice to note that you have regarded our staff to be extremely helpful and very patient. However, we regret if you found the rooms not up... More 

Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Having read a few negative comments I was a little worried, but once we arrived the staff couldn't be more helpful they allowed us to change our rooms from 2 doubles and a single to 1 double 1 triple. The hotel shuttle bus is a great extra and makes life easier particularly when you arrive with luggage. Once you have... More 

Was this review helpful? Yes 4
Nashville, Tennessee
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 20, 2015

This was the worst experience during our entire November Japanese honeymoon. The hotel is OK and the location is acceptable only due to the free shuttle bus that runs often to the train station, though I thought if I heard that song about seeing the world one more time my head was going to explode. Every screen in the hotel... More 

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Joseph L, Thank you for taking the time to convey your comments regarding your recent experience with us. I appreciate and wish to thank you for the kind comments intended for the staff. On the other hand, please accept our sincere apologies for falling short of your expectations on some aspects of your stay, particularly with the restaurant hours.... More 

manchester
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 19, 2015

Really nice. Great staff. Upgraded as a loyalty club member. Room great. Did experience a lot of noise one night in the neighbouring room. Sounded like a party, but the hotel acted promptly and the music was turned off. Actually can't think of anything negative.

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 15, 2015

The hotel shuttle bus service to and fro Kyoto station is the saver of this hotel. I arrive thru kyoto station and thanks to the bus, it makes so much easier. Make sure you know the bus stop before you come. This hotel is pretty old but renewed. Not too close to train.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Philip2Ng, Thank you for taking the time to share your comments with us. I am elated to know that you found our hotel shuttle service commendable. However, I am sorry if the hotel location was not convenient for your travel needs. I have documented your comments and shared them with the hotel ownership and management. Thank you again for... More 

Paris, France
Top Contributor
97 reviews 97 reviews
46 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed January 14, 2015

When reading the negative reviews of the hotel, some of them written recently, I had the thought that there are actually two hotels in the same location. Because in our case, the room was clean, (not castle view), very comfortable, housekeeping better than good and all the hotel staff, with the exception mentioned below, friendly and professional. Furthermore, the breakfast... More 

Was this review helpful? Yes 3
Soquel, California
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 8, 2015

Location is convenient to the Nijo Castle, but a taxi or bus ride or a 20 walk to shopping and restaurants near the river. Hotel staff was friendly and helpful..the borrowed umbrellas were much appreciated. The free shuttle to the train station was convenient. The buffet breakfast was extensive, but an a la carte menu is available for lighter breakfast.... More 

Was this review helpful? Yes 2
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Additional Information about ANA Crowne Plaza Kyoto

Address: Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture
Phone Number:
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Kawaramachi / Karasuma / Shijo Omiya
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Kyoto 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Kyoto Ana Hotel
Ana Hotel Kyoto
Hotel Style:
#19 Business Hotel in Kyoto
#23 Luxury Hotel in Kyoto
#25 Family Hotel in Kyoto

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