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ANA Crowne Plaza Kyoto

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Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture
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ANA Crowne Plaza Kyoto
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ANA Crowne Plaza Kyoto
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746 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff was beyond helpful. They were the most kind and courteous hotel employees we have ever experienced. The hotel is 1 block from the bus and subway stop. Hotel provides a free shuttle to the train station. The rooms are very dated with design and furniture. Shows a lot of use, but the overall experience was still very good.

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Arizona
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Approaching the hotel we were horrified at some of the nasty, really awful TA reviews. Therefore, one could argue, "we were looking for trouble" . . . . super critical. Let's start with the negatives, then positives, and final recommendation. I ignore dingbat TA reviews complaining about lack of hamburgers, lack of US TV, etc etc . . . .... More 

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Virginia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The good, the odd and the shabby. And a Tip. The Good: location, lovely lobby, most helpful staff and delicious breakfast. Front desk staff was especially respectful and kind. The Odd: The hotel has a lovely large lobby...with few chairs to relax, read, chat or meet friends. There are a few comfy chairs which are all in a row...facing a... More 

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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed our stay at this hotel. The courtesy bus getting us to and from Kyoto JR was fantastic. The location near Nijo Castle was very handy too. We found all the stagg gave us excellent service whenever we had questions or needed anything - to me this is one of the most important aspects of any hotel. It is a... More 

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Perth
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Unfortunately we stayed at the Crowne Osaka beforehand where we were upgraded to the Crowne Club rooms and amenities which included breakfast (which we didn't originally request at all) in the VIP room and full use of the bar including delicious snacks between 5 and 8pm. Then we hit Kyoto and what can only be the diametric opposite to the... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear PerthSpray, Thank you for taking the time to share your recent experience with us. I am glad that you found our hotel staff highly commendable. On the other hand, it disheartening that some aspects of our hotel fell below your expectations, particularly the unusual smell, and I apologize for any inconvenience these may have caused. Rest assured that your... More 

adelaide
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at ANA Crowne Plaza midway during our 3 week tour of Japan. This hotel stood out from the others as being the most comfortable of them all. Staff friendly and provided assistance at all times. Rooms were spacious for Japan standards and beds were comfortable. Within walking distance of most attractions. Very impressed.

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Toronto, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Run, don't walk to get away from this place Horrible hotel. Kyoto is a fabulous place, don't ruin it with a bad hotel experience. The hostels in town are better. I read the mixed reviews on TA, and figured I'd give it a try as I have always had great experiences at IHG hotels, and figured it might not be... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear GregJ33, Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept my sincere apologies for the inconvenience you had over the unfriendly staff. I am also sorry that the hotel reeked or cigarette smell. I have sent you a private message to further obtain additional details of your experience. I... More 

Sydney
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location beside the castle is a little out of the way but there is a free shuttle to Kyoto station and the taxis and public transport are excellent. Room comfortable and clean, bathroom is a normal western size which is unusual at this pricepoint. All the normal amenities of an international standard hotel. We stayed a week and found it... More 

Was this review helpful? Yes 1
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived too late for the last shuttle. caught a taxi. always best to have directions in japanese and some sort of hotel logo. a few minor problems on arrival and caused by me not understanding the room type when booking. absolute best spot in Kyoto. staff very friendly and respectful. handled the situation with a very high attention to solve... More 

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights. Used the shuttle to kyoto train station a few times. That was very efficient. We had a room on the 8th floor and though it did faced the 'wrong' side ie did not look over Nijo castle the view was nice and open (lower floors would not have much of a view). The concierge was... More 

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