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ANA Crowne Plaza Kyoto

4.0 of 5 Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto, Kyoto Prefecture 604-0055, Japan
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ANA Crowne Plaza Kyoto
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ANA Crowne Plaza Kyoto
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647 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Didcot, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Due to the time we were travelling (during Golden Week), we booked this hotel as an alternative for a few nights as we could not get the full time in Kyoto at the hotel we wanted. It was very upmarket with a huge suite (the sort I would expect in a US hotel but 4 times bigger than most Japanese... More 

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Shelby Township, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel in a great location. The room was nice and had a great view. They went all out to provide everything you wanted. They would even bring up stuff to change the scent of the room if you asked it. The hotel is right next to the Nijo castle (I mean literally right next to it)... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We are a IHG gold elite card holder, I was expecting a room upgrade and unfortunately all the better ones are fully booked, or so they said. So they offered a "higher floor", and 6 isn't much when the highest floor is 9. We were then given complimentary water as a substitute for not having a better room. Really? Free... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Livetotravel1510, Thank you so much for taking some time off of your busy day to leave us a feedback. As an IHG Rewards Club Gold Elite member we greatly appreciate your loyalty to our brand and Hotel. I am glad to see that you have rated our property's location with 4 stars. On the other hand, I would like... More 

Chino Hills, California
Top Contributor
73 reviews 73 reviews
40 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

An older hotel, built in 1983 I think on a placard outside. Grand Japanese business hotel style lobby with a beautiful waterfall and koi pond scene outside the cafe/breakfast area. Decent rates for the Kyoto area, but you can get tricked if you book the standard rate and then find extra person charge of 3000 yen for total 2 people.... More 

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Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel can not take a booking and hold it. When you protest that they have made a mistake, they try to tell you you're in the wrong and too bad how sad. I have stayed in Hotels all over the world, and many in Japan, including ANA Plaza Osaka & Hiroshima, both offer good service and I highly recommend.... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Judd C, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great hotel with wonderful staff. Easy to get around because of its centralized location. Hotel has a light tobacco smell, but that's to be expected in Japan. Best buffet breakfast and shouldn't be missed. Hotel bartender (Hiro) was especially the best there is.

Was this review helpful? Yes 1
San Antonio, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

that hotel was a 5 stars luxury place in the 70s. now it's still nice but in major need of updating. the all place is very old but super clean and classy. The staff is very helpful and professional. on site restaurants are good but not cheap.I did not agree either that you have to pay $15 a day if... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear oliver3060956, Thank you for sharing your feedback regarding your stay with us. I am happy to read you appreciate the efforts of our hotel staff. I apologize for any discomfort you may have experienced due to the condition of the property, amenities and hotel location. Your input will be shared with our management team to take into consideration for... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is a little worn around the edges, however, it had a touch of class that few hotels in my home country can offer. All of the female employees wear kimonos -which echoes the traditional aspects of Kyoto and is a nice stylistic touch. Also there is a very beautiful little tea room that has a sweeping view of... More 

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St. Albans, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 11, 2014

I felt like a criminal for asking to check in early because we had been awake and traveling for over 24 hours. The first host was very reluctant but I believe her colleague asked (all in Japanese) her to check the booking and probably thanks to my platinum status was allowed 30min earlier, however no further mention, recognition or benefits... More 

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IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Eiriek, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service, room and bathroom condition which was unacceptable. We will address these concerns. I assure you that... More 

Princeton, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2014

We stayed at this hotel in May 2014 and it was our first time visiting Kyoto. The hotel is at excellent location and is very convenient if you take public transportation. The room is decent size and offers great vanities such as hot spring powder and sleep mask. I especially enjoyed a nice, hot bath after along day of sightseeing... More 

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Additional Information about ANA Crowne Plaza Kyoto

Address: Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto, Kyoto Prefecture 604-0055, Japan
Phone Number:
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Kawaramachi / Karasuma / Shijo Omiya
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Kyoto 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Kyoto Ana Hotel
Ana Hotel Kyoto
Hotel Style:
#15 Business Hotel in Kyoto
#23 Luxury Hotel in Kyoto

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