Kyoto was the highlight of my trip to Japan and the Gion Hatanaka was the best accommodation I have ever stayed in. The staff were fantastic - honestly the BEST service I have ever experienced. Staff were so friendly and helped us plan our daily activities ie. sites to see and how to get around/ public transport. Gion Hatanaka is... More

We stayed for 6 days & didn't want to leave. The food & hot baths were wonderful, but the staff were just so good to us-they made us feel totally comfortable, including the 12 and 14 year old kids. We had very little Japanese language, but it wasn't a problem, in fact nothing was a problem. We felt totally spoilt,... More

Great service, arrived early but the staff fixed up the room for us. Bags were taken to the room and we were given an informative run down of events and amenities at the hotel. Great room on the fourth floor, huge size. Afternoon tea and sweets were served in the room by an attentive member of staff who took the... More

I was worried about the price...not cheap and I thought, "ok why is this so much more than others?" As a friend who lives in Tokyo said..."In other countries sometimes more expensive doesn't necessarily mean better food or service. In Japan it definitely translates to getting better of both". Service and meal were beyond and for a traditional experience it... More

The quality of this establishment is excellent! Nice with your own servant preparing breakfast and dinner at your chosen time. Good bath in the basement to rewind and cleanse. No wifi in room which underlines this to be a place where you calm down. Wifi in reception although. Very personal and calm with sitting area and view over the temple... More

We stayed here with our 20 year old granddaughter, for whom this was the first trip to Japan, and this was a delightful way for her to experience the best of this gracious reminder of old Kyoto and its hospitality. Our room, all tatami, was spacious and beautifully appointed, and the ofuro (separate for men and women on the lowest... More

We stayed at the Gion Hatanaka for 2 nights on the recommendation of a US-based friend who had stayed there a few years prior when he travelled to Kyoto. When we made the reservation, we were taken aback by how expensive the ryokan was, but we were assured by our friend that the vast expense would be justified by the... More

We spent 3 nights in Kyoto recently and were only able to spend 2 nights at Gion Hatanaka. We spent the first night at a different ryokan that billed itself as "high-end" and so we were able to benchmark the two. Hatanaka also came highly recommended from a friend from Tokyo and it didn't dissapoint. The food was spectacular as... More

Our easter holiday in Osaka and Kyoto is one memorable trip! The place is so clean compare to other cities in Asia we have been to. The Japanese are very courteous, helpful (in spite of they cant speak English fluently, they will get out of their way to help especially in directions). Kyoto is a wonderful place to go, traces... More