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ANA Crowne Plaza Kobe

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1-1 Kitanocho, Chuo-ku, Kobe 650-0002, Hyogo Prefecture
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ANA Crowne Plaza Kobe
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636 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Italian first
  • Japanese first
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Tokyo, Japan
Level Contributor
125 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

History: Originally built and opened in 1988 as Shin-Kobe Oriental Hotel. Re-branded to Crowne Plaza in 2006, and re-re-branded to ANA Crowne Plaza in 2010. Series of renovations through the years. Location: Annexed to Sanyo Shinkansen Shin-Kobe train station. Very convenient. Also near Subway that connects Sannomiya (central part of Kobe) and Arima Hot Springs areas. Plenty of frequent public... More 

Was this review helpful? Yes 1
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear setotravel Thank you for taking the time to post a very detailed review on TripAdvisor following your recent stay at ANA Crowne Plaza Kobe. I have only recently arrived at this property and I must say thank you for your wonderful history lesson. Indeed being annexed to Sanyo Shinkansen Shin-Kobe train station is very convenient for many of our... More 

Hong Kong, China
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The beds were amazingly comfortable with sweeping views of the city and bay from the high floors. Located right next to the herb garden and shin kobe shinkansen station it is extremely convenient. The in-house dining was of a very high standard with a full selection of buffet options for dinner and breakfast as well as ala carte for dinner.

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Tracy B, Thank you very much for staying with ANA Crowne Plaza Kobe and we are pleased to hear that you have enjoyed the stay with us. As you mentioned, the hotel is located to next to Shinkansen station, so convenient for moving around west side of Japan. If you have plan to visit Osaka or Kyoto, please stay... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

We have stayed in this hotel about 3 times and love it , it's right by the Bullet Train shin Kobe station and only 1 stop on the under ground subway to Kobe Town were all the shops and bars are everywhere. The Hotel is 5 star to us but the room rate is very affordable under $180A dollars a... More 

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Philjaquiery, Thank you very much for your recent stay with ANA Crowne Plaza Kobe, and we are pleased to hear that you have enjoyed the stay. At next time, please try our Club floor which locate 30F above and Club Lounge on 37F provides breakfast, afternoon tea and the evening cocktail with spectacular view of Kobe city. We look... More 

London
Level Contributor
60 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed May 20, 2015

I stayed there one night as I had to take shinkansen next day. It was good hotel and the breakfast was good for the price. I had mountain view from my room. It was autumn time and was beautiful. There are a couple of shops and bookstore within the buildings. It is easy to reach Sannomiya by metro.

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear churachura, Thank you very much for your comment to our hotel. We are pleased to hear that you have enjoyed the stay and our breakfast. We look forward to welcome you back in near future. Sincerely, Megumi Hara Executive Assistant Manager More 

Viborg, Denmark
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 16, 2015

Went here with a friend for your trip to Japan. The hotel is located right next to the Shinkansen, which makes it ideal for trips around Japan. The hotel has nice rooms if not that big- and unfortunately we had a smokers room with no others available. The view however is great. The breakfast is very varied with both a... More 

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Thovib, Thank you very much for your recent stay with ANA Crowne Plaza Kobe. We are pleased to hear that you have enjoyed the stay including the view from the room and our breakfast. And we apologize for the inconvenience caused by the smoking room. Please request for non-smoking room type next time when you visit Kobe and we... More 

Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 12, 2015

My family and I stayed in kobe for 1 night only on May 2. It was truly quite memorable. We were in japan for 2 whole weeks already so we were pretty exhausted when we arrived. Walking out of shin kobe station we saw the hotel right in front of us. A 2 minute walk got us to the welcoming... More 

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Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Mamamok, Thank you very much for your recent stay at ANA Crowne Plaza Kobe, and we are pleased to hear that you enjoyed the stay with us including Kobe beef dinner. Kobe is very convenient place to go around Osaka and Kyoto, and has a lot of good local restaurants. If you have any plan to come back to... More 

Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 11, 2015

I booked this hotel as this is the partner hotel of the conference I attended. I was not wrong in getting my room in this hotel, as I had a very nice experience from check-in to check-out. First. I arrived in Kobe around 1:00 AM from Osaka having a late night flight. I didn't know that foreign exchange shops won't... More 

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Rolando L, Thank you very much for staying with ANA Crowne Plaza Kobe, and we are pleased to hear that you have enjoyed your stay with us. Also thank you very much for your comment on our front office staff supported your check in at the hotel. We are working on to provide efficient assistance to the guest so... More 

Edinburgh
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 4, 2015

The location of this hotel is perfect. The herb gardens and the cable cars are on one side, Shin-Kobe station on the other, and the subway is under the hotel. Within one stop you can reach the city center and most of the attractions. I found this very convenient and I enjoyed my trip tanks to this great location.

Was this review helpful? Yes
Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 30, 2015

Stayed there for a night room was small but comfortable and bathroom was really small. Gym was a bit outdated and could use with an upgrade. Great location and lobby was grand and nice. I would stay there again if I visited Kobe in the future. Staff are friendly but did not speak much English.

Was this review helpful? Yes
Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, More 

San Diego, California
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 28, 2015 via mobile

Location: perfect - right above subway station and across protected walkway from Shinkobe. One subway stop from Sannomiya. We traveled in by the Shinkobe from Osaka, so it was great to be able to walk only a very short distance with all our stuff, especially with baby in tow. Rooms: good size, definitely very old but kept clean. Complaint: the... More 

Was this review helpful? Yes
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Cindy G, Thank you very much for staying with ANA Crowne Plaza Kobe and we appreciate your review on our hotel through the trip advisor. We would like to apology on the bathroom experience and also thank you for sharing this with us so we will take a note for our future room update. We look forward to welcome... More 

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