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ANA Crowne Plaza Kobe

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1-1 Kitanocho, Chuo-ku, Kobe 650-0002, Hyogo Prefecture
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1 room 1 guest
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ANA Crowne Plaza Kobe
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674 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Enjoyed everything in my stay here. Gym, pool, spa are great. The staff is very polite and helpful too. Very well located on top of a subway station. will definitely recommend this to anyone who'd like to visit Kobe.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We can always enjoy to see the nice view from guest room, good restaurant, especially Italian restaurant on the 36th floor, and kindly and friendly staff. I would like to recommend this hotel to foreign people.

Was this review helpful? Yes 1
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear ohrtkk Thank you for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. I greatly appreciate your wonderful review of our Hotel and it is always nice to be the favourite Hotel of our guests. With a 37 story tower located next to the mountains of Kobe all... More 

Shenzhen, China
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

hotel is quite nice, but room is quite small, and breakfast too little choice, and too many group tourists here, make it feel a little noisy in lobby, always too many people in elevator, not sure if it's hot season of tourism. no bell staff take care of luggage, service fairly average, if see it in Japan standard, it's not... More 

Was this review helpful? Yes 1
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Bandhoot Many thanks for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. With nearly 600 rooms in our inventory we have many different room types our guests can choose and the size of these room-types varies from 15 m2 (single room) all the way to 126 m2... More 

Level Contributor
56 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

✅ typical check in took forever ✅ location is fine but complicated to find the reception ✅ rooms are of average size for Japan ✅ breakfast was Japanese only ✅ gym you have to pay an extra 40USD to use ✅ wifi was free ✅ rooms are clean ✅ it's a cheap hotel and ok for a one night stay... More 

Was this review helpful? Yes 1
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Hira H Thank you for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. During the summer holiday season we do enjoy great occupancy levels which at peak check in times can cause some line ups at our Front Office. I apologize for making you wait during the... More 

Chrong ju
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I are spending two nights here. It's a great hotel. It is connected to the train station by an outdoor walkway. The rooms aren't huge but they are not small either. The bed is extremely comfortable the pillows are fantastic and they have a pillow menu. It is spotlessly clean and it has a very very nice... More 

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Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Squeakybuddha Many thanks for taking the time to post a review on TripAdisor during your recent stay with us at ANA Crowne Plaza Kobe. I am delighted that you and your wife are enjoying our Hotel and indeed we are connected to the Shinkansen bullet train station making it very easy for guests using this train service to come... More 

Bethlehem, PA
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 21, 2015

Recent business trip brought me to this hotel. Valet and check-in staff were very friendly and helpful. Room was very clean, comfortable bed, with ample storage/drawer space. I was on a high floor and the view of the city was absolutely stunning. Wi-Fi connection was very fast; among the fastest I have ever encountered. Had dinner in the Chinese restaurant... More 

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Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear JMH1987 Thank you for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. I am delighted that you enjoyed your stay with us and delighted that you will stay with us again in the future. Our location next to the Shin Kobe Station allows guests arriving by Shinkansen... More 

Monterey Park, California
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed July 14, 2015

What an amazing place! As soon as you get off the train at the Shin Kobe station, you walk over the bridge and you are in the hotel. You need to go to the 4th floor. There is a subway station on the bottom floor which will take you to wherever you need to go, mainly Sannomiya because that's where... More 

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Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, Guest Experience Masafumi Yuya More 

Tokyo, Japan
Level Contributor
125 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed June 14, 2015

History: Originally built and opened in 1988 as Shin-Kobe Oriental Hotel. Re-branded to Crowne Plaza in 2006, and re-re-branded to ANA Crowne Plaza in 2010. Series of renovations through the years. Location: Annexed to Sanyo Shinkansen Shin-Kobe train station. Very convenient. Also near Subway that connects Sannomiya (central part of Kobe) and Arima Hot Springs areas. Plenty of frequent public... More 

Was this review helpful? Yes 2
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear setotravel Thank you for taking the time to post a very detailed review on TripAdvisor following your recent stay at ANA Crowne Plaza Kobe. I have only recently arrived at this property and I must say thank you for your wonderful history lesson. Indeed being annexed to Sanyo Shinkansen Shin-Kobe train station is very convenient for many of our... More 

Hong Kong, China
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 2, 2015

The beds were amazingly comfortable with sweeping views of the city and bay from the high floors. Located right next to the herb garden and shin kobe shinkansen station it is extremely convenient. The in-house dining was of a very high standard with a full selection of buffet options for dinner and breakfast as well as ala carte for dinner.

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Tracy B, Thank you very much for staying with ANA Crowne Plaza Kobe and we are pleased to hear that you have enjoyed the stay with us. As you mentioned, the hotel is located to next to Shinkansen station, so convenient for moving around west side of Japan. If you have plan to visit Osaka or Kyoto, please stay... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

We have stayed in this hotel about 3 times and love it , it's right by the Bullet Train shin Kobe station and only 1 stop on the under ground subway to Kobe Town were all the shops and bars are everywhere. The Hotel is 5 star to us but the room rate is very affordable under $180A dollars a... More 

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Philjaquiery, Thank you very much for your recent stay with ANA Crowne Plaza Kobe, and we are pleased to hear that you have enjoyed the stay. At next time, please try our Club floor which locate 30F above and Club Lounge on 37F provides breakfast, afternoon tea and the evening cocktail with spectacular view of Kobe city. We look... More 

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