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ANA Crowne Plaza Kobe

4.0 of 5
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1-1 Kitanocho, Chuo-ku, Kobe 650-0002, Hyogo Prefecture
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ANA Crowne Plaza Kobe
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Ranked #17 of 114 Hotels / Ryokan in Kobe
A recent review
4 of 5 stars reviewed 2 days ago
ChicagoCal Chicago, Illinois
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596 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here with my daughter for three nights. The convenience to the shinkansen was my priority in booking this hotel and I was not disappointed. We took the shinkansen from Kyoto, and then also to Shin Osaka and back, with a final return to Tokyo. It is ideal for short trips on shinkansen, with 2-4 trains per hour that... More 

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Ottawa, Canada
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel will be an excellent choice for your visit to Kobe. The Shinkansen station can be reached via an underground passage from the hotel - no need to go outside if it's raining! There are a number of independent restaurants in the shopping plaza that make up the first three floors of the hotel complex to accommodate all tastes... More 

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Hong Kong
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location right next door to the Shin-Kobe Shinkansen station with easy access to the subway to Sannomiya and central Kobe. Just walk out of the main doors of the station, across the walkway, up one floor and your in the reception. A rather impersonal service at check-in and no offer to take our bags to the room - that's... More 

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HK
Contributor
18 reviews 18 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Ana Crowne. Great location right next next to JR station and the hotel lift takes you straight down to the subway. Rooms are decent size and so are the toilets. Unfortunately our bidet didn't work. We loved having English TV and caught up with the news on CNN. The breakfast buffet was the best... More 

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Top Contributor
79 reviews 79 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Among the top things to consider when staying here is the Hotels location to major transportation. The Shinkansen is a walk away but so is the Metro subway train. Not a whole lot of restaurants in the near vicinity, but they're all close with a metro pass. The hotel has a large beautiful lobby and is very clean. The rooms... More 

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Ottawa
Top Contributor
81 reviews 81 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for a week and decided to book on the club floor. The view from the room was ok, but the view was wonderful from the last floor, were the breakfast and evening cocktails were served. Service was excellent and the breakfast was great. Evening drinks (5:30-7:30 pm) and some appetizers were included, as well as cookies in the... More 

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Antioch, Illinois
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can't believe how little we paid for what we got at the ANA Crowne Plaza Hotel in Kobe. We booked online and got a relatively low rate. I only found out upon check-out that our package included breakfast. This hotel is perfectly located atop the Shin Kobe JR rail station and local subway system. You can get anywhere in... More 

Was this review helpful? Yes 2
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear MarkS, Thank you very much for sharing your feedback on the TripAdviser and we are pleased to hear that you've enjoyed the stay with our hotel. We look forward to having you with us again in near future. With best regards, Megumi Hara Executive Assistant Manager More 

Boddington, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The stay at the Crowne Plaza Kobe was fantastic for the majority of the stay. We booked two executive rooms, one for us, one for the kids as they won't take four in a room. We like to make use of the executive lounge for drinks and nibbles throughout the day. Unfortunately they don't like children in their after 5:30... More 

Was this review helpful? Yes 1
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Indaniall, Thank you very much for staying with ANA Crowne Plaza Kobe, and sharing your feedback with us. We are pleased to hear that you enjoyed our club floor. With your concern on the club lounge for kid's entry, we are sorry for making you disappointed. We hope to have an opportunity to welcome you back again in the... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

This hotel has some key strengths but also some niggling issues which can detract from the overall experience. In terms of location it is a 15 – 20 minute walk from Sannomiya and has a Subway station directly underneath it if the walk is too much. I arrived at Sannomiya just before midday morning with a heavy suitcase so took... More 

Was this review helpful? Yes 1
JeanRaphael, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Ianlisle, Thank you very much for your latest review following your stay at our hotel. The team and I are very happy that you enjoyed your stay and the service at the front desk. I have noted your comments on breakfast and room service and will work with the food and beverage team to address and solve them. Please... More 

San Francisco, California
Top Contributor
73 reviews 73 reviews
64 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 4, 2015

We booked a "superior room", I would hate to see what the Standard room looked like. On the upside the hotel is right next to the Shinkasen station. Otherwise the hotel looks luxurious from the lobby but the rooms are very out of date and the wall paper is peeling from the walls and the floor had soil marks which... More 

Was this review helpful? Yes 1
JeanRaphael, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear LostSojourner, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight in the discussion on our future renovation in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future... More 

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