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All 79 Kobe hotels

Kobe Bay Sheraton Hotel and Towers

4.0 of 5 Hotel   |   2-13 Koyo-cho Naka, Higashinada-ku, Kobe, Hyogo Prefecture 658-0032, Japan (Island Center Station)
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78%
Ranked #12 of 79 hotels in Kobe
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
El H Savannah, Georgia
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294 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Savannah, Georgia
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Considering the price, I can't say much. But I will. The room is quite outdated although the bathroom has been updated nicely. Staff was pleasant but not overly helpful. I ate dinner at the wine bar which was perfect for me and the bartender was lovely. I was not happy with the breakfast which was around 2,500 yen and didn't... More

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. Also, we appriciate fou your valuable feedback. We really regret to know that we were not able to exceed your expectations. Your comments will provide us with the opportunity to improve our level of services.Now, we are performing large-scale renovation like Onsen(spa) and club lounge to... More

Singapore
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 14, 2014

Location is a bit out of the way, accessible via Rokko Linear line if you wanna head to their "town" via sumiyoshi station. Greeted by staff who tells me without even looking at the system that my check-in time is 2pm and what time will I come back. Confusion about the club benefits that provide free video on demand. But... More

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. Also, we appriciate fou your valuable feedback. Now, we are performing large-scale renovation like spa and club lounge to provide more comfortable time. We hope we will have the oppotunity to serve you again on your next visit to Kobe. More

Budapest, Hungary
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 26, 2014

If you go to Kobe only for a night, can be a really good choice. The price is really good, the rooms, the service as well. The only problem is, that Rokko Island is far from the city center and a really boring place. Direct shuttle from Osaka airport is a good point!

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers. We would like to express our appreciation for your valuable review on our facilities and access. We shared all your comments with our team to enhance our services. We look forward to welcoming you back on your next visit to Kobe. More

Daejeon, South Korea
Contributor
14 reviews 14 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 21, 2014

The hotel is nice. The rooms are spacious, clean, and well maintained. The Breakfast in the hotel is good. There is really nothing wrong with the hotel, but don't expect any stimulation around the area. When you get bored of your surrounding don't thing you can go back to the room and watch television because they only have like 12... More

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback to our hotel. We will plan to make a large-scale renovation like spa, shops and wi-fi facilities. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe. More

Singapore, Singapore
Top Contributor
79 reviews 79 reviews
24 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed January 10, 2014

I had visited this hotel some 8 to 9 years ago, but coming back this time, I was surprised at how deserted it has become. The hotel is located on Rokko Island, about an hour drive from Kansai Airport. It is a really quiet town, more like a residential area with extremely few numbers of restaurants and shops. What I... More

Was this review helpful? Yes
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback to our hotel. We will plan to make a large-scale renovation like spa, shops and wi-fi facilities. Thank you very much for valueable feedback and we hope we will have the oppotunity to serve you again on your next... More

Fairfax, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 12, 2013

I spend 5 days at this hotel. The facility is nice, has free wifi, heated squirting toilet seats and all the other accouterments you would expect from a Japanese luxury hotel. What is strange though is the location. It is on Rokko island, a man-made island with lots of infrastructure, like a city, but the place is DEAD. I mean... More

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback to our hotel. We will share your comments with our team. Now, we will plan to make a large-scale renovation like spa, shops and more. Thank you very much for your valuable feedback and we certainly hope we will... More

New York City, New York
Top Contributor
132 reviews 132 reviews
16 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed November 22, 2013

We got an SPG upgrade to Junior Suite and had a corner room with two windows with magnificent views. Spacious, very clean, with a large bathroom. Good service and decent breakfast. It's a bit tricky getting there by train as you have to switch to a special line which conveniently brings you right to the hotel door for Y240, but... More

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback to our hotel’s services and facility. We will share your comments with our team. Again, thank you very much for your valuable feedback and we certainly hope we will have the opportunity to serve you again on your next... More

Sendai, Japan
Top Contributor
54 reviews 54 reviews
45 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 27, 2013

I had a two-night stay here in late October 2013 on business. The hotel is located on Rokko Island, just off the main city. This is two short train rides from the main train station Sannomiya, or three from Kobe Airport. The island itself is very quiet, but there are a number of restaurants, convenience stores, coffee shops, and fast... More

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers. We would like to express our appreciation for your valuable review on our hotel. As of facility, we will introduce the WiFi system in the room in the future. Your comments will provide us with the opportunity to improve our level of services. We certainly hope we are... More

hong kong
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 26, 2013

Not great but ok - recognition of spg status was good and Service good. Gym was ok too. Bfast could be better. Easy access to town on Rokko line. Get a room with city / montain view. Some good places to eat just out the door !

Was this review helpful? Yes
kobesheratonmanager, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We would like to express our appreciation for your valuable review on our facilitie and access.Your feedback assists us to provide our valued guests better services. We appreciate your review and we truly hope that we will have an opportunity to serving you again... More

Singapore, Singapore
Top Contributor
77 reviews 77 reviews
51 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 8, 2013

Nothing to be alarmed but definitely not worth the price, even on a corporate rate! The mattress was wierd - none of my colleagues or I got decent sleep on them, when we talked next morning. The reception was cold and unhelpful, when asked for a place to eat out, the suggestion was to eat in the hotel restaurants. Oh... More

Was this review helpful? Yes 1
KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback to our hotel’s services and facility. We really regret to know that we were not able to exceed your expectations. As of facility, we will introduce the WiFi system in the room in the future. Your comments will provide... More

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Additional Information about Kobe Bay Sheraton Hotel and Towers

Also Known As:
Kobe Bay Sheraton Hotel
Sheraton Kobe
Kobe Sheraton
Address: 2-13 Koyo-cho Naka, Higashinada-ku, Kobe, Hyogo Prefecture 658-0032, Japan
Location: Japan > Kinki > Hyogo Prefecture > Kobe > Island Center Station , Island Kitaguchi Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kobe
#8 Luxury Hotel in Kobe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kobe Bay Sheraton Hotel and Towers 4*
Official Description (provided by the hotel):
Parking: 201 ... more   less 
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