A bit disappointed by this hotel. Not quite on the par with similar hotels in its class. Location is not the best - hard to get to main city. Staff did not speak particularly good English. For a 5 star hotel internet should have been free. Room was on the smaller size with average amenities. more

This was my first trip to Japan. From the Osaka Kansai Airport 70 km elevated road takes just about 50 minutes to reach this hotel. This is on an artificial island. Rokko Island is mainly for residential complexes with some business towers like the imposing structure of Kobe center of P&g. The hotel is just on the opposite side of... more

I wanted to stay at this hotel in Kobe so I could get Starwood points. At first I was a little skeptical after reading some of the negative reviews about this hotel. In contrast, I found the hotel to be very pleasant, rooms and views great, and the staff very friendly. I also ran into the issue that they only... more

Came here for a short stay. Located on Rokko Island in Kobe, this hotel is what you'd expect from a Sheraton. For a Japanese hotel, the rooms were a decent size. We stayed on one of the top floors, and had good views. Good restaurant and staff went out of their way to help out. Not that central, but with... more

I am staying at this hotel right now. It is a standard, international Sheraton to me. But having traveled for Japan for a week now, I guess I have been spoiled: I checked in very early, around noon. Still I was informed that there was no non-smoking room available any more. They offered me a smoking room instead, which I... more

Am just coming to the end of a 2 week stay here as part of a business trip. The chief reason for staying at this hotel is that my local office that I am visiting is just across the road (Literally, takes 30 seconds door-to-door) I must say I have been quite impressed with the Sheraton during my time here.... more

A favorite hotel in the Kobe/Hanshin area. Brilliant service from friendly, efficient staff. Room decor is a little dated, but always clean. An array of restaurants offers various cuisines, some a little expensive, but in line with international hotel prices. Located on Rokko Island, about 6 kilometers from downtown Kobe. A shuttle service leaves the hotel, every 15 minutes to... more

Stayed at the Sheraton on Rokko Island while on a house hunting trip to Japan. The service was incredible, concierge went way beyond the call of duty in providing information about Japn sights and public transportation. Good sized room with a king size bed - a luxury in Japan! The buffet was expensive, but other than McDonald's or Starbucks it's... more

My first impressions were very positive - it's a nice hotel and the service was good. This all changed when I went to have a quick swim before doing some sightseeing. I was told that even for hotel guests, that would be an extra 2000 Yen !!! That gets expensive if you like a swim twice a day. Not even... more