Stayed one night, very helpful staff & comfortable (if worn) rooms. Had we realised where it was, I think we'd have chosen a different hotel. From the shin-Kobe train station, you take a train to the main station, then metro for 5 stops & then a monorail for about 15 min. This does bring u to the doors of the... More

Excellent house keeping. Service is super...Needs a constructional overall. More

Choose to stay there only if you have business/things to do planned in Rokko Island. Else, like other reviewers says, it is quite far from Kobe City Center (Sannomiya). The hotel itself is OK - old but well kept. I did not try the breakfast as it was quite pricey (about 25USD). More

Booked the Kobe Bay Sheraton Hotel for two nights based on the brand and what it stands for. We knew that check-in times in Japan are 3pm but as a Starwoord cardholder I would have thought that there would have been some flexibility. There was none. The booking was made through Expedia and on arrival discovered that because of this... More

we stayed in the triple room. the room was quite large and good size of bathroom. overall, the hotel seems to be a bit worn out. but the service was fine. downside is the location where you have to take either monorail or bus to Sannomiya- which costs you around 400 yen to get there. The breakfast was not really... More

Kobe Bay Sheraton is actually on Rokko Island, 20-30 minutes by train to central Kobe. A tram station is at the hotel to go to main JR train line. The hotel is clean and comfortable with great views of the mountain, sea and city. The executive lounge breakfast selection and happy hour selections are quite poor. The first floor breakfast... More

We stayed for 3 nights in a Towers Club Room on the 19th floor with access to the Towers Lounge. We booked a king size bed, and at check in you are offered a large room with twin beds or a small room with a king size bed ! You cant get a large room with a king size bed... More

The rate was great, the room was big and very nice. The airport limo bus dropped me off right at the door. The doorman greeted me but offered no help or direction to the front desk. I was the only one who got off the bus so he wasn't overwhelmed but still of no service to me. I even said... More

I suppose this is a business hotel dedicated to a certain market segment that needs to be on Rokko Island, which is far from Kobe city center and there is no direct transport (train) connection. Was in Kobe for a wedding and Sheraton was one of the few big brand hotel so I booked it, with specification of 'High Floor... More