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All 78 Kobe hotels

Kobe Bay Sheraton Hotel and Towers

4.0 of 5 Hotel   |   2-13 Koyo-cho Naka, Higashinada-ku, Kobe, Hyogo Prefecture 658-0032, Japan (Island Center Station)
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78%
Ranked #16 of 78 hotels in Kobe
A recent review
4 of 5 stars reviewed 2 weeks ago
incognito6174 Singapore, Singapore
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  • Reviews (324)
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324 people have reviewed this hotel

Traveler rating
    68
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
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English first
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As my office was right next to the hotel; the location was perfect. Otherwise, Rokko island is almost desolate at night post 8pm (have to head over to Sumiyoshi station to find people and restaurants). The hotel property itself is very good, a sprawling lobby and very good rooms, suited for business travel. Breakfast is good too, not extra-ordinary. I'd... More

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Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe. More

Singapore, Singapore
Top Contributor
100 reviews 100 reviews
31 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here in January for business and I reviewed it on tripadvisor, stating that I would not be back if not for business. So when my husband (who is a SPG Gold member) decided to book this hotel for a night, for our family trip to Kobe, you can imagined my disapproval. Anyway, my husband always get his way,... More

Was this review helpful? Yes
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. You can feel Japanese traditional culture called "Omotenashi" when you stay in our Hotel.We certainly hope we will have the opportunity to... More

Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We chose this over the clutch of hotels in Sannomiya because we like to have some quietness and space after a day of activities. Located in the planned satellite town of Rokku Island, it's connected to the main train lines by a monorail, with a station just next to the hotel and a covered connection between them. That makes it... More

Was this review helpful? Yes
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe. More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Sheraton Kobe Bay is a business Hotel with a normal Standard. Quiet, peaceful and clean Rooms showing the age Competent and well trained staff Wifi access (Need to pay) high frequency shuttle bus to Sannomiya & Shin Kobe Next to the hotel local metro train

Was this review helpful? Yes
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe. More

Hong Kong, China
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed May 25, 2014

Good: Service was polite and helpful, but then you're in Japan, not Hong Kong - so people tend to be nicer! Beds very comfy Bad: No English TV except BBC Ugly: the breakfast is a rip off for US$25.00, coffee is shockingly awful, and the buffet is the same every single meal - each item is the same and in... More

Was this review helpful? Yes 2
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. Also, thank you for your valuable feed-back. We really regret to know that we were not able to exceed your expectations.Your comments will provide us with the opportunity to improve our level of services. We certainly hope we are able to welcome you again in the... More

Japan
Top Contributor
56 reviews 56 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 12, 2014

Stayed here because we found a good deal for a room on the Executive floors.Doubles seem to face toward the water whereas the twins face the mountains and the impressive night views. With a room on the club floor you get access to the club lounge at any time of the day.The choices are limited to hot and cold drinks... More

Was this review helpful? Yes 1
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe. More

Savannah, Georgia
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 22, 2014

Considering the price, I can't say much. But I will. The room is quite outdated although the bathroom has been updated nicely. Staff was pleasant but not overly helpful. I ate dinner at the wine bar which was perfect for me and the bartender was lovely. I was not happy with the breakfast which was around 2,500 yen and didn't... More

Was this review helpful? Yes 1
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. Also, we appriciate fou your valuable feedback. We really regret to know that we were not able to exceed your expectations. Your comments will provide us with the opportunity to improve our level of services.Now, we are performing large-scale renovation like Onsen(spa) and club lounge to... More

Singapore
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 14, 2014

Location is a bit out of the way, accessible via Rokko Linear line if you wanna head to their "town" via sumiyoshi station. Greeted by staff who tells me without even looking at the system that my check-in time is 2pm and what time will I come back. Confusion about the club benefits that provide free video on demand. But... More

Was this review helpful? Yes 1
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. Also, we appriciate fou your valuable feedback. Now, we are performing large-scale renovation like spa and club lounge to provide more comfortable time. We hope we will have the oppotunity to serve you again on your next visit to Kobe. More

Budapest, Hungary
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 26, 2014

If you go to Kobe only for a night, can be a really good choice. The price is really good, the rooms, the service as well. The only problem is, that Rokko Island is far from the city center and a really boring place. Direct shuttle from Osaka airport is a good point!

Was this review helpful? Yes
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers. We would like to express our appreciation for your valuable review on our facilities and access. We shared all your comments with our team to enhance our services. We look forward to welcoming you back on your next visit to Kobe. More

Daejeon, South Korea
Contributor
14 reviews 14 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 21, 2014

The hotel is nice. The rooms are spacious, clean, and well maintained. The Breakfast in the hotel is good. There is really nothing wrong with the hotel, but don't expect any stimulation around the area. When you get bored of your surrounding don't thing you can go back to the room and watch television because they only have like 12... More

Was this review helpful? Yes
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback to our hotel. We will plan to make a large-scale renovation like spa, shops and wi-fi facilities. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe. More

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Additional Information about Kobe Bay Sheraton Hotel and Towers

Address: 2-13 Koyo-cho Naka, Higashinada-ku, Kobe, Hyogo Prefecture 658-0032, Japan
Location: Japan > Kinki > Hyogo Prefecture > Kobe > Island Center Station , Island Kitaguchi Station
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kobe Bay Sheraton Hotel and Towers 4*
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Also Known As:
Kobe Bay Sheraton Hotel
Sheraton Kobe
Kobe Sheraton

181 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in Kobe #14 Business Hotel in Kobe
Hotel Class
Official Description (provided by the hotel)
Parking: 201 ... more   less 
Number of rooms
276

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