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All 78 Kobe hotels

Hotel Okura Kobe

4.0 of 5 Hotel   |   2-1 Hatobacho, Chuo-ku, Kobe, Hyogo Prefecture 650-8560, Japan
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Ranked #5 of 78 Hotels in Kobe
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Pauline_Leong Kuala Lumpur, Malaysia
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687 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very quiet and cosy embience. Choose a room with the view of the sea or overlooking the Kobe port and it will be perfect. This hotel offer free shuttle bus ride to and fro to the train station and it's very puncture indeed. Generally Japanese are humble and well-mannered so we don't have any complaint on the services offer during... More

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Gold Coast QLD Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I booked this hotel on booking.com at least 3 months before our due date, no deposit was required to hold this for us. We are a family of 4 (2 adults and 2 kids aged 12&16) I booked 2 rooms and asked if we could have adjoining or close together, I got a response back from the hotel initially informing... More

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Nottingham, United Kingdom
Top Contributor
92 reviews 92 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights and the Okura was excellent. Clean, wonderful staff, plush surroundings and a great location near the harbour area of Kobe. The staff are first class and really make you feel welcome. The hotel is in a great location for this area of Kobe and shops, bars and restaurants are in great supply. Breakfast is... More

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San Francisco, California
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is a fine establishment with a nice lobby, but the interior of the guest rooms kind of gives away its old age. Despite that, the rooms were well-maintained and equipped with wifi (make sure to request for a room facing the harbor so you can see the stunning view!). Breakfast was good and service was attentive, but... More

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Wollongong, Australia
Senior Contributor
21 reviews 21 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 23, 2014

This was a lovely surprise as it was booked online at a great price after reading reviews and it totally lived up to the reviews it got. We found the room very comfortable, the service excellent. The in hotel restaurants were worth the splurge but too expensive for everyday. At night we ventured out to the surrounding cafés and had... More

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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2014

Wrapping up a nearly four week stay at Kobe Okura. The staff is excellent all around. Courteous, attentive, always respectfully smiling and bowing as you pass, and able to provide most anything within moments. They are very attentive to the English language...some speak English very well. The room is very clean, with all the necessary parts for a comfortable stay.... More

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Top Contributor
148 reviews 148 reviews
18 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed June 9, 2014

Hotel is nicely located in the harbour area and within 5 minutes walk from Minatomotomachi station. Pedestrian access to the hotel is poor and not that obvious - certainly nowhere near as grand as the vehicle access! There is a shuttle bus service between the hotel and Sannomiya and also Shin-Kobe (weekends only). Nevertheless once inside you will find the... More

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HOTELOKURAKOBE, お客様担当マネージャー at Hotel Okura Kobe, responded to this review

Thank you so much for taking the time to review our property. Your input, and the feedback from our guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, we are really glad that you are satisfied with our service during your stay. However, I am deeply sorry to hear... More

Mittagong, Australia
1 review
3 of 5 stars Reviewed June 8, 2014

The location is good. The staff are extremely helpful and polite as per most Japanese hotels. The hotel is a bit dated but that is OK. Some things really annoyed me: 1. Having to wait for breakfast. I turned up at 730 and there were many guests waiting and I was asked to wait too. Since when does a modern... More

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HOTELOKURAKOBE, お客様担当マネージャー at Hotel Okura Kobe, responded to this review

We are really sorry to hear that you are not fully satisfied with your stay. We always try to do our best to keep our guests happy. We apologize any inconvenience you had in the morning for breakfast. We suppose that there are enough staff members to serve our guests at a restaurant, however there are needs for us to... More

Victoria, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 28, 2014

My wife and I stayed at the hotel Okura and we had a wonderful time and the hotel has great views of Kobe harbour! The check in and bell person were wonderful! The check out was quick and efficient. If we were going to stay in Kobe we would think about staying again.

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Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 2, 2014

Back again for a second visit and stayed a week in April this time. Everything is still as wonderful as we remembered. Great location, water view and friendly staff. Shuttle service was definitely a huge plus. Breakfast was good. Enjoyed every moment of it. Thank you for wonderful memories.

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Additional Information about Hotel Okura Kobe

Address: 2-1 Hatobacho, Chuo-ku, Kobe, Hyogo Prefecture 650-8560, Japan
Location: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Okura Kobe 4*
Number of rooms: 475
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