We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 78 Kobe hotels

Hotel Okura Kobe

4.0 of 5 Hotel   |   2-1 Hatobacho, Chuo-ku, Kobe, Hyogo Prefecture 650-8560, Japan
Hotel amenities
Save Saved
You added Hotel Okura Kobe to your Saves list
Hotel Okura Kobe
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #5 of 78 hotels in Kobe
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
  • Reviews (649)
  • Photos (214)
  • Amenities
  • Room tips (11)
  • Location
  • More
Write a Review

649 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Top Contributor
134 reviews 134 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is nicely located in the harbour area and within 5 minutes walk from Minatomotomachi station. Pedestrian access to the hotel is poor and not that obvious - certainly nowhere near as grand as the vehicle access! There is a shuttle bus service between the hotel and Sannomiya and also Shin-Kobe (weekends only). Nevertheless once inside you will find the... More

Was this review helpful? Yes
HOTELOKURAKOBE, お客様担当マネージャー at Hotel Okura Kobe, responded to this review

Thank you so much for taking the time to review our property. Your input, and the feedback from our guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, we are really glad that you are satisfied with our service during your stay. However, I am deeply sorry to hear... More

Mittagong, Australia
1 review
3 of 5 stars Reviewed 4 weeks ago

The location is good. The staff are extremely helpful and polite as per most Japanese hotels. The hotel is a bit dated but that is OK. Some things really annoyed me: 1. Having to wait for breakfast. I turned up at 730 and there were many guests waiting and I was asked to wait too. Since when does a modern... More

Was this review helpful? Yes
HOTELOKURAKOBE, お客様担当マネージャー at Hotel Okura Kobe, responded to this review

We are really sorry to hear that you are not fully satisfied with your stay. We always try to do our best to keep our guests happy. We apologize any inconvenience you had in the morning for breakfast. We suppose that there are enough staff members to serve our guests at a restaurant, however there are needs for us to... More

Victoria, Canada
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 28, 2014

My wife and I stayed at the hotel Okura and we had a wonderful time and the hotel has great views of Kobe harbour! The check in and bell person were wonderful! The check out was quick and efficient. If we were going to stay in Kobe we would think about staying again.

Was this review helpful? Yes
Perth, Australia
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2014

Back again for a second visit and stayed a week in April this time. Everything is still as wonderful as we remembered. Great location, water view and friendly staff. Shuttle service was definitely a huge plus. Breakfast was good. Enjoyed every moment of it. Thank you for wonderful memories.

Was this review helpful? Yes 1
Cloyne, Canada
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 19, 2014

If you want to feel like royalty a visit to this Japanese hotel is a must. Ultra polite staff that can't do enough to help you and the hotel was spotlessly clean. Our room overlooked the city and had a good view especially at night with the mountains in the background. The breakfast although a little on the pricey side... More

Was this review helpful? Yes
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2014 via mobile

Pros: - Great view towards the harbour area - Close to Merikan park - Friendly staffs - Music in bathroom woooot! Cons: hotel is a bit far from the "downtown area" which is Sannomiya station. Even though there is free shuttle service,it's every 20 mins or so.

Was this review helpful? Yes
Tokyo, Japan
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed March 31, 2014

Okura chain is known as one of the top hotel brands in Japan and you can expect the top quality of service. This one in Kobe is no exeption. Staff are well educated. Service is very attentive & quick. Restaurants are excellent. We stayed in a deluxe double room that is very clean & spacious compared to Japanese standard. Location... More

Was this review helpful? Yes 2
Fremantle, Australia
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 12, 2014

When I read the platitudes this hotel had received, I thought this must be one really outstanding property. We agree with most reviewers on the facilities but were somewhat disappointed from the outset. Having checked in after a very long flight, we were looking forward to a swim in the attractive pool featured on the Okura's website. It was one... More

Was this review helpful? Yes 1
Perth, Australia
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 5, 2014

We chose to stay at this hotel at the end of our tour of Japan, believing we deserved a little bit of luxury before heading home. Well, how surprised were we. This is clearly the best hotel we have ever stayed at. In our opinion, it easily carried a five star rating. The staff are all very friendly, helpful, and... More

Was this review helpful? Yes
Savannah, Georgia
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 20, 2013 via mobile

Such great customer service from start to finish! Stayed for three nights and didn't want to leave. Breakfast included with room is a great deal. Room was clean and had a wonderful view. Room service was prompt.

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Hotel Okura Kobe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Okura Kobe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Okura Kobe

Address: 2-1 Hatobacho, Chuo-ku, Kobe, Hyogo Prefecture 650-8560, Japan
Location: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Okura Kobe 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orange Marketing Services, Japan Co., Ltd., Tingo, BookingOdigeoWL, Despegar.com, Agoda and Venere so you can book your Hotel Okura Kobe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

214 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (199)
Room/suite (31)
Hotel & grounds (27)
View from room (32)
Dining (4)
Bathroom (12)
Other (93)

Management photos: Courtesy of the property manager

All management photos (16)
Hotel & grounds (2)
Room/suite (7)
Dining (1)
View from room (1)
Other (5)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Kobe #4 Business Hotel in Kobe #5 Family Hotel in Kobe #6 Romantic Hotel in Kobe
Hotel Class
Number of rooms

See which rooms travelers prefer