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Oriental Hotel

Certificate of Excellence
25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
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Oriental Hotel
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Oriental Hotel
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242 reviews from our community

Traveler rating
    156
    60
    18
    4
    4
See reviews for
57
65
18
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (72)
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San Francisco, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm in Kobe on business a good bit lately, and was delighted to find this hotel. The location is great, the decor lovely, the rooms super comfortable and well designed, and the people and service excellent. Breakfast is a treat, and the views are lovely. The bar does a very respectable martini. Kobe is a charming city too!

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Glen Ellen, California
Top Contributor
91 reviews 91 reviews
46 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Oriental Hotel proved to be our best lodging during a two week five hotel stay in Japan. The location was excellent and the views of the City, especially at night, were wonderful. The lobby is on the top 17th. floor along with the restaurant and bar. Besides enjoying the views from the bar you can take your drink to... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear jer-jeanne, Thank you very much for taking the time to share you experience with us here on TripAdvisor. We are absolutely delighted to hear that you thoroughly enjoyed your stay. Although we are the first Western style hotel in Japan, we have just celebrated our 5th anniversary since our latest renewal. As you pointed out, we take pride in... More 

Santa Fe, New Mexico
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed April 15, 2015

Our experience at this hotel was first rate, from beginning to end. Service at the front desk (and elsewhere) was always prompt and efficient, our room (a suite on the 14th floor) was beautifully appointed and comfortable, and the meals we had there were a delight. We enjoyed breakfast every day we were there and were never disappointed -- always... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear RosciadiMontepulcian, Thank you for your shining comment on our establishment and service. I believe I can speak on everyones behalf when I say that there is no better feeling than when a guest leaves us feeling satisfied and pleased. I have shared your comment with our staff to remind them of the wonderful job they're doing. Thank you. Our... More 

Newcastle
Contributor
19 reviews 19 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

Spent 5 nights in early April. Hotel is in terrific location, surrounded by restaurants and all the designer stores (if you can afford it). The location is very user friendly and within walking distance to the waterfront. The hotel rooms are very spacious and well appointed and my only complaint is that the lighting in the room is very dim,... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear NewcastleChrisr42, Thank you for sharing your experience with everyone here on TripAdvisor.com. We are very pleased to hear that your overall stay with us was a pleasant one. You`re very right to say that our location is prime. With Kobe being the cosmopolitan capital of Japan, it is fair to say that the surrounding shops are quite beautiful and... More 

1 review
5 of 5 stars Reviewed April 3, 2015

Nice Kobe beaf steak in Steak house Medium Rare, nice room and nice breakfast.

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear TakahikoIshikawa, Sweet and Simple! Thank you for the comment on both Oriental Hotel and our steakhouse Medium Rare. We pride our hotel not only on its luxury aspect, but also for being a prime spot for our business clients as well. We understand that being on the road can be hard, and there are few things better than coming... More 

Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed March 29, 2015

I went there at lunch time with my friend. The server was sooooo friendly and professional. The atmosphere was also great and the scenery from the window was awesome. Actually I don't remember what I ate, but I still remember that the food was awesome as well. I really like this restaurant!!! Thanks!!!

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear 陸 前, Thank you for sharing your experience with us on TripAdvisor. It is a pleasure to hear that you and your friend enjoyed your visit. Our restaurants do have an amazing view of Kobe city! Even though I see the view daily, I still get lost in its beauty. We look forward to your next visit! More 

London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 27, 2015

This was our second stay at the Oriental Hotel in Kobe this week, we also stayed here two years ago. The hotel is fabulous. The decor second to none (says everything that they have the world clocks by Panerai). Service is top notch and the food is wonderful. We ate in both restaurants, and the food was good although if... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Elizabeth L, Welcome back! Thank you once again for your stay with us here at Oriental Hotel and for you most thorough review. We love hearing back from our guests. First of all please allow me to address your experience at our Steak House Medium Rare. It is unfortunate that it did not live up to your expectations in... More 

Manila
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 14, 2015

Location: Located in business district. Behind there are high-end malls. There is also a 24 hours convenient store just across the streets. Check in: Located at 'UP' (17th floor if I remembered it correctly) the building. Porter was very efficient in bringing our luggagges up. Reception speaks fluent english and check-in was prompt. Room: Love love the room. We booked... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear SeaShellsManila, Thank you for your very concise, comment! We're very glad to hear that everything was to your liking. Yes, our check-in lobby is located on the 17th floor. It was made this way so that every guest, regardless of room price, could enjoy the best view in the house. I'm also glad you brought up our shower pressure... More 

Chiang Mai, Thailand
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 24, 2014

Simply put one of the best hotels I've stayed in Japan. Rooms are tasteful decorated and very spacious. The breakfast buffet was great with a good selection of both European and Asian cuisines which are freshly cooked. Location was good only 15 minutes from Sannomiya JR which provides excellent links to Osaka. Would definitely stay here again in the future

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Karimohm, Thank you for your kind words! I'm glad that your stay was a memorable one! If you have the chance to visit us again, make sure to check out our breakfast buffet once more. We change the dishes based on each season and its freshest ingredients to ensure maximum enjoyment! Once again, thank you for your comment and... More 

Top Contributor
97 reviews 97 reviews
16 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 27, 2014

I spent 12 nights at the Oriental because of an extended business trip. And now I am looking forward in coming back! If not the best, probably in the top 5 hotels I have ever stayed. Yes, English is not a strong suit for the staff, but this is no different in other places in Japan But everyone is super... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Nicosne, Thank you for taking the time to share your thoughts and giving us feedback on your recent stay with us. It has been said countless times, but we truly appreciate hearing back from our guests and have made many adjustments based on comments made here. It can not be said enough, but thank you. With someone who has... More 

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