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Oriental Hotel

4.0 of 5 25 Kyomachi Chuo-ku, Kobe, Hyogo Prefecture 650-0034, Japan
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Certificate of Excellence 2014
Oriental Hotel
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Oriental Hotel
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195 reviews from our community

Traveler rating
    121
    52
    15
    4
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel for only one night on our three-week long Japan vacation and thought it was among the best of our visit. The rooms were amazingly well appointed and the front desk service was beyond our wildest expectation. We are platinum members at Marriott so have come to expect good service but this exceeded that of any... More

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Mark M, Thank you for such flattering words. We are truly humbled by your kindness for taking the time to share your experience with us. Not only do we pride ourselves on giving our guests the relaxing stay they deserve, but also sharing our beautiful city of Kobe with the world. Cole is a prime example of our beliefs... More

oslo
Top Contributor
72 reviews 72 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very nice and charming hotel, about 600 m from Sannomiya station. The rooms are very nice. Huge by local standards. Very good wi-fi. Good airconditioning. Great breakfast. Fantastic service from the staff, which was very helpful. The price was very reasonable too, which came as a surprise, considering the services and room size.

Was this review helpful? Yes
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear arvid59, Thank you very much for taking the time to share your experience with us. We are glad to hear that your stay with us was a most enjoyable one. Strangely enough, we are often asked why our prices are not higher because of our spacious rooms, high quality amenities and outstanding customer services, but the answer is quite... More

Singapore
Top Contributor
54 reviews 54 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 16, 2014

The Oriental Hotel is one of those amazing hotels where they get it just right, I have stayed in many five star hotels and the Oriental Hotel is up there with the best. From check in through to their steak restaurant medium rare (that I also highly recommend) to the rooms and the overall service is first class. We had... More

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear cwoodhead, Thank you so much for taking the time to share your thoughts with us. There is nothing more important to us than feedback from our guests, especially when its kind words and praise! Medium Rare is our "one of a kind" place where each party is pampered and attended to by one of our chefs and served some... More

Louisville, Kentucky
Top Contributor
52 reviews 52 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 31, 2014 via mobile

I stayed here with a friend a few weeks ago and it was by far the best hotel I've ever stayed at. The reason it was so over-the-top was the employees. Any hotel can have high-end rooms, nice views, and good restaurants, but the service far exceeded my wildest expectations. It was like each staff member was personally making it... More

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Emily H, Comments such as yours are the reason we do what we do. On behalf of each and everyone at Oriental Hotel, thank you for your kind words. As you mentioned, there are countless high-end hotels, with high-end rooms and high-end amenities in the world, but we believe that service is what matters most. We work very hard... More

London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 2, 2014

The Oriental Hotel was fantastic. Our room was beautiful but did not feel like a 'cookie cutter'. The staff were very attentive, but not over the top. We had a small problem on check in (an error with the reservation which was my fault) - they dealt with this smoothly and even upgraded us. We travel a lot for work... More

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Sarah O, We see that you've travelled to many parts of the world, and to call Oriental Hotel "the best hotel we have ever stayed in" really hits home. I will share your comment with our staff as Im positive they will be thrilled to hear it as well. We are always updating and introducing new plans and events... More

Indianapolis
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed July 1, 2014

Stayed here for the first time and really liked it! A lot! Great location, perfect service and a very good main restaurant. The front desk was really helpful in explaining me how to get around Kobe; especially Layla Ichima has a huge knowledge and was really nice! Location wise it can't get any better: a short walk to Sannomiya station,... More

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear PatrickIndy, Thank you for taking the time to share your experience with us! We are very happy to hear that our service was what stood out during your stay with us. And you are absolutely correct about Layla! She is a very special part of our team and works very hard to make sure our guests leave here happy.... More

Fishers, IN
Top Contributor
52 reviews 52 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 30, 2014

I will never stay in another hotel in Kobe. The Oriental Hotel in Kobe was excellent. The rooms are spacious and have most amenities that one would need. The staff was very nice and helpful. The morning breakfast was amazing with cooked to order eggs. There is also a very nice spread in the full buffet. The Oriental Hotel is... More

Was this review helpful? Yes 2
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear MikeTK421, To receive such a shining comment from a well traveled guest such as yourself always puts a smile on our faces. To hear that your stay with us satisfied your needs on all fronts gives us all the reason we need to keep pushing forward. Our doors are always open and we look forward to the next chance... More

Perth, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2014

We stayed there for 4 nights in mid April. The hotel is very nice in a way that is not overly luxury but very nicely decorated and clean. We checked in at midnight an deception staff were very friendly. The room was very spacious, tea, coffee machine, Japanese rice cracker, even kid's pyjama, we loved it straight away. The breakfast... More

Was this review helpful? Yes 1
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear teresahuang, Thank you for your wonderful comment! We are very pleased to hear that your stay with us was one to remember. We appreciate the feedback about our breakfast! We are always looking for new ideas to ensure our services are always fresh and enjoyable. We look forward to your next visit! More

Busan, South Korea
Top Contributor
51 reviews 51 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 7, 2014

Plush hotel in the city, 10-15min walk from Sannomiya station where the Kansai airport bus stops. The staff are always very polite and helpful to requests. Spacious and comfortable rooms. Small gynasium with a couple of treadmills. Good buffet breakfast where you can also choose a warm dish served at the table.

Was this review helpful? Yes
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear eddie299, Thank you for sharing your thoughts with us! We are always deeply honored when receiving a guest's recommendation, especially when it comes from a well travelled Senior Contributor such as yourself. Everyone here at Oriental Hotel would like to thank you for your kind words. Should you ever find yourself in Kobe again, please remember that our doors... More

Perth
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 3, 2014

Needed to spend a few days in Kobe on business and booked at this hotel with little expectations. To say I was pleasantly surprised is an understatement. Everything about this hotel screams high quality and great service. The staff are unobtrusive but extremely helpful; the rooms are luxuriously appointed with every luxury feature you would expect; and the dining and... More

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Peter K, We are most flattered by your high praise of our establishment and are boasting with pride from your comment! Thank you for taking the time to share your experience with us on Trip Advisor. It is very pleasing to hear that everything and everyone, met your needs and we would most definitely love to have you back... More

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Additional Information about Oriental Hotel

Address: 25 Kyomachi Chuo-ku, Kobe, Hyogo Prefecture 650-0034, Japan
Location: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oriental Hotel 4*
Number of rooms: 116
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