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Oriental Hotel

4.0 of 5 25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
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Certificate of Excellence 2014
Oriental Hotel
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Oriental Hotel
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215 reviews from our community

Traveler rating
    135
    56
    16
    4
    4
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50
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49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (55)
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Chiang Mai, Thailand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Simply put one of the best hotels I've stayed in Japan. Rooms are tasteful decorated and very spacious. The breakfast buffet was great with a good selection of both European and Asian cuisines which are freshly cooked. Location was good only 15 minutes from Sannomiya JR which provides excellent links to Osaka. Would definitely stay here again in the future

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Top Contributor
82 reviews 82 reviews
15 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent 12 nights at the Oriental because of an extended business trip. And now I am looking forward in coming back! If not the best, probably in the top 5 hotels I have ever stayed. Yes, English is not a strong suit for the staff, but this is no different in other places in Japan But everyone is super... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Nicosne, Thank you for taking the time to share your thoughts and giving us feedback on your recent stay with us. It has been said countless times, but we truly appreciate hearing back from our guests and have made many adjustments based on comments made here. It can not be said enough, but thank you. With someone who has... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

One of the nicest hotels I have ever stayed in on a business trip, we stayed for 12 nights and we were made so very welcome. The rooms were beautiful and spacious (for Japan standards) and every little amenity was made available. The rooms were cleaned to a high standard everyday with fresh fluffy bathrobes and crisp bed linen. The... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Salvadorwest, It was our pleasure to be able to host you on your recent business trip! We're very pleased to hear that everything was to your liking. It isn't often mentioned, but you're very right, our surrounding area is wonderful for shopping and just relaxing. It is one of Japan's first foreign settlement and is filled with history! We... More 

Zug, Switzerland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 15, 2014

I have been staying in hotels all over Japan since 1990, and I visit Japan 4-5 times a year. I am writing this review while still staying at the hotel where I am paying more than what I paid at the Imperial Hotel in Tokyo earlier this week. I chose this hotel because I was impressed by a restaurant called... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear SherifShawi, Please allow me to first start by apologizing for the inconvenience you endured while staying with us and thank you for bringing this to our attention. Service is something we take very seriously here at Oriental Hotel and we will use your comments to motivate us to continue to improve our skills and reevaluate our design layouts to... More 

Hong Kong
Top Contributor
63 reviews 63 reviews
63 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 29, 2014

The experience in this hotel is wonderful. We had a proper size and well equipped room. The harbour view is spectacular with Kobe Tower & the wheel view. All staff delivered excellent service. We did not have communication problem even some staff did not speak good English. I also need to address the semi buffet breakfast is amazing. The restaurant... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Bird-Bird-Blogger, First of all, thank you for your kind words and recommendation. For a traveller who has been to as many cities throughout the world as you have, its an honor to receive such praise. You are not alone when it comes to our breakfast spread. We have some guest that just come to have breakfast! Our chefs update... More 

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2014

We were in Kobe for a week, on holiday. Staying in Oriental Hotel was the most memorable part of our visit. The service was excellent & the room was well equipped. Although the breakfast spread was not extensive, it was of high quality and well balanced. Sparking wine served for breakfast! Beat that! Dining at 'Medium Rare' was indeed, a... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Juliana_Goh, Thank you very much for sharing your kind words with us here on Trip Advisor. Were very glad that our establishment made such an impression! As you mentioned, there aren't many other restaurants with a view like Medium Rare's, but in our minds, there is no other way to enjoy Kobe beef! We're sorry to hear that you... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed in this hotel for only one night on our three-week long Japan vacation and thought it was among the best of our visit. The rooms were amazingly well appointed and the front desk service was beyond our wildest expectation. We are platinum members at Marriott so have come to expect good service but this exceeded that of any... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Mark M, Thank you for such flattering words. We are truly humbled by your kindness for taking the time to share your experience with us. Not only do we pride ourselves on giving our guests the relaxing stay they deserve, but also sharing our beautiful city of Kobe with the world. Cole is a prime example of our beliefs... More 

oslo
Top Contributor
75 reviews 75 reviews
36 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 4, 2014

A very nice and charming hotel, about 600 m from Sannomiya station. The rooms are very nice. Huge by local standards. Very good wi-fi. Good airconditioning. Great breakfast. Fantastic service from the staff, which was very helpful. The price was very reasonable too, which came as a surprise, considering the services and room size.

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear arvid59, Thank you very much for taking the time to share your experience with us. We are glad to hear that your stay with us was a most enjoyable one. Strangely enough, we are often asked why our prices are not higher because of our spacious rooms, high quality amenities and outstanding customer services, but the answer is quite... More 

Singapore
Top Contributor
54 reviews 54 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 16, 2014

The Oriental Hotel is one of those amazing hotels where they get it just right, I have stayed in many five star hotels and the Oriental Hotel is up there with the best. From check in through to their steak restaurant medium rare (that I also highly recommend) to the rooms and the overall service is first class. We had... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear cwoodhead, Thank you so much for taking the time to share your thoughts with us. There is nothing more important to us than feedback from our guests, especially when its kind words and praise! Medium Rare is our "one of a kind" place where each party is pampered and attended to by one of our chefs and served some... More 

Louisville, Kentucky
Top Contributor
52 reviews 52 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 31, 2014 via mobile

I stayed here with a friend a few weeks ago and it was by far the best hotel I've ever stayed at. The reason it was so over-the-top was the employees. Any hotel can have high-end rooms, nice views, and good restaurants, but the service far exceeded my wildest expectations. It was like each staff member was personally making it... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Emily H, Comments such as yours are the reason we do what we do. On behalf of each and everyone at Oriental Hotel, thank you for your kind words. As you mentioned, there are countless high-end hotels, with high-end rooms and high-end amenities in the world, but we believe that service is what matters most. We work very hard... More 

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Additional Information about Oriental Hotel

Address: 25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
Location: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oriental Hotel 4*
Number of rooms: 116
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Hotel Style:
#1 Business Hotel in Kobe
#2 Luxury Hotel in Kobe
#2 Family Hotel in Kobe
#2 Spa Hotel in Kobe
#3 Romantic Hotel in Kobe

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