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Oriental Hotel

Travelers' Choice award winner
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25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
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6th Anniversary Plan
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1 room 1 adult
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301 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From check-in to exit this hotel is everything a hotel should be and more. The hotel staff is respectful and never fails to compliment and make you feel like a million dollars. Daily breakfast was excellent. The rooms are beautiful, clean and modern. Sleep was peaceful and sound. Location is perfect to shopping, food and general downtown. Honestly, one of... More 

Helpful?
Thank T S
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear T S, Thank you for your glowing review of us here on TripAdvisor. We are thrilled to hear that your stay with us has left a lasting impression! It has been said many of times here on TripAdvisor, but there is truly nothing more important to us than the satisfaction of our guests, especially when it comes to service.... More 

Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 27, 2015

We are a group of 11 people. We traveled to Kobe and stayed 1 night at the Oriental hotel Kobe, 6 rooms in total. We expected to receive the service as 5 stars hotel as its name. But it was turn out to be very disappointed, especially the untraining and very inprofessional staffs. From the checking-in to checking-out process, the... More 

Helpful?
3 Thank Sompak T
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Sompak T, Thank you for taking the time and bringing this matter to our attention. It is our policy to give each guest top notch service during their stay with us. I have followed up on the matter and would like to first and foremost apologize for the situation our staff member put you and your group in. He... More 

Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 23, 2015 via mobile

My family stayed at the Oriental Hotel for 4 nights. It was our first visit to Kobe. The staff were great and we enjoyed dining at Medium Rare Steakhouse where we had an excellent Kobe Beef teppanyaki dinner, lunch and dinner at Main Dining (an Italian restaurant with a unique Japanese touch) and drinks at The Bar. Food quality and... More 

Helpful?
Thank jonatjustin
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Jonatjustin, Thank you for your choosing Oriental Hotel for your recent visit to Kobe! It its great to hear that your stay with us was one worth sharing! I will most definitely share your kind words with our entire staff and most importantly, the ones you so kindly pointed out. I'm positive that they will be pleased to hear... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 22, 2015 via mobile

Ridiculously friendly and helpful staff. The rooms where clean and appeared recently updated. We paid for corner rooms (deluxe harbor view King) which still allowed for plenty of space once the "window sofa benches" were converted to beds for the kids. The bathroom toiletries were of good quality for a hotel. The bathrooms where very clean without signs of mould... More 

Helpful?
Thank Tai_family
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Tai_family, Thank you for your most detailed and glowing review of Oriental Hotel. We are absolutely thrilled to hear that your stay with us was most memorable. As you so keenly noticed, we are in our 6th year since rebuilding in 2010. Since then we have been focused on keeping our establishment up to the standards that the customer... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2015 via mobile

This hotel had a very grand classy feel. We stayed in superior rooms with city view. The Christmas lights could be seen from our room. Breakfast area was small and a bit cramped but food quality was good. All in all no complaints but this hotel comes at a price.

Helpful?
Thank Stephanie G
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Stephanie G, Thank you for taking the time to share your experience with us and your fellow travelers. We're glad to hear that your stay was a smooth one. We hope you enjoyed the Christmas lights! It's called the Kobe Luminarie and it commemorates those lost in The Great Hanshin-Awaji Earthquake of 1995. As for our breakfast spread, our... More 

Los Angeles, CA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 21, 2015

This was our first time visiting Kobe and we're glad we chose the Oriental Hotel as it was perfect for our needs as a family with a three year old. The hotel is located in a luxurious area with shops like Hermes, Barneys New York, and Daimaru but the staff was not snobby but so friendly and helpful. The room... More 

Helpful?
Thank sugarplumshoes
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear sugarplumshoes, Thank you very much for your review. We're glad to hear that your first trip to Kobe was made even better while at Oriental Hotel. What we lack in compared to other large chain hotels, we do our very best to make up for it with our spacious rooms and heartfelt service. This is our motto, and we're... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed November 15, 2015

I stayed here for almost two weeks for business purposes. The room is spacious, clean, and new. The staffs (including waiter) are friendly (Japanese as always), and the location is near to Chinatown and the Kobe Port. It is also next to the Museum as well. Besides, it is also surrounded by several branded shop as well. The breakfast are... More 

Helpful?
Thank DavidNg82
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear DavidNg82, Thank you for taking the time to share your thoughts and experience with the community here at TripAdvisor. We are thrilled to hear that your stay with us was a satisfying one. Also thank you for your thoughts on our breakfast spread. We understand how the same breakfast for 2 weeks could get repetitive. This topic will be... More 

Wraxall, UK
Level Contributor
121 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 3, 2015

This is a great hotel, not to be confused with the landmark place with similar name on the harbour. The immediate environs are not much to look at, but you can walk from here around the harbour area, and up to the main line station. Hospitality is good, room comfortable, and food great. Book a B&B package to admire the... More 

Helpful?
Thank BobandGina
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear BobandGina, Thank you for your review! And thank you for helping us clear up the confusion between the two Oriental Hotels. It can definitely be confusing at times. We're glad to hear that everything was on point during your stay and we couldn't agree with you more that our B&B is the way to go. Hopefully you were able... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 3, 2015

Stayed 3 nights for a recent visit to my corporate office. Not too bad location. Central in Kobe city area, but need to take 10min walk to Sannomiya Shopping Street and Train Station. Major branded shops are just downstairs. Daimaru and Chinatown within walking distance. Room is big, clean and spacious. Bed is comfy. I have harbour view, so can... More 

Helpful?
Thank simonlG4494GU
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear simonlG4494GU, Thank you for your shining review of our property! We are thrilled to hear that your enjoyed your stay. When planning your next visit, don't forget to check our TripAdvisor page for our monthly special offer and announcements. Also if you have the chance, try out our city view room as well, the night view is not too... More 

Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 12, 2015 via mobile

We stayed at the hotel on our 20th wedding anniversary Mid-Oct. 2015 and I was very disappointed. -a pre-arrival call to order some bubbles and chocolate/cake to be placed in our room to celebrate on arrival, was commented with: "you can use the sparkling from the room's fridge". (If I wanted that, I wouldn't call ahead) When I kept insisting,... More 

Helpful?
2 Thank Yamada-in-Tokyo
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Mrs. Barbara Yamada, First and foremost, thank you for your comment. We deeply appreciate your candor on this matter. We would like to take this opportunity to express our deepest apologies to both you and your husband on what should have been a memorable and joyous day. We understand that our inability to accommodate you with the service you... More 

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