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Oriental Hotel

Certificate of Excellence
25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
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1 room 1 guest
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261 Reviews from our TripAdvisor Community

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Traveler rating
    168
    66
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (261)
  • Mar-May only
    (76)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (52)
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Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

An extraordinary hotel, the lobby set at the top floor of the building, gives you excellent views from Kobe, you can watch the city and mountains while enjoying a very very good buffet or choose to take a drink or relax in the seats viewing the Kobe Port. Service was wonderful. The staff will make sure you have a great... More 

Was this review helpful? Yes
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Jorge V, Thank you very much for your most generous review and Happy Anniversary! We are most pleased to hear that your stay during your very special occasion was a memorable one. There are few things in life as wonderful as commemorating and celebrating a special day in our lives. We are very fortunate to have such a wonderful... More 

Level Contributor
56 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

✅ location is good and convenient ✅ checkin is pretty fast ✅ rooms are of a good size, clean and comfy ✅ breakfast is ok ✅ staff service is with a smile but the lack of English language skills can slow down the process ✅ you are not allowed to stand where you like in the bar which is an... More 

Was this review helpful? Yes
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Hira H, Thank you for your review from your stay this past January. I enjoyed the green checkboxes! I am proud to say that our staff is and has been working very hard on their English language skills. They are all motivated to give each and every guest the best experience and stay possible, regardless of the language barriers.... More 

Toronto
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Flawless experience. The rooms, beds and bathrooms are exceptionally comfortable. The breakfasts have excellent variety and superb service. Free wifi (not the fastest, but that's pretty standard in Japan). The location is quite good, about 10 min walk from the main (sannomyia) station. Coulton the concierge was over the top amazing in helping us with our plans (climbing Mt Rokku,... More 

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OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear iandi, Thank you for choosing Oriental Hotel during your stay in Kobe as well as taking the time to share your experience with us here on TripAdvisor. I will make sure to personally let Colton know that he helped make your stay with us an amazing one! I`m sure he will be pleased to hear it! We look forward... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 30, 2015

Kobe is not a tourist city by itself, but this hotel is worth the stay, it has a superb service, beautiful installations and a terrace bar at floor 17 (where the lobby is) that is a must!!. Also the restaurants are very good and the rooms are very comfortable. Food is excellent. We went to visit Kyoto from Kobe by... More 

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OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Jogarza, Thank you for sharing your experience with us on TripAdvisor. We`re delighted to hear that your stay left such an impression. While Kobe is no metropolis like Tokyo, it is regarded as a premiere cosmopolitan city in Japan. There is no shortage of high-end shopping, quaint cafes and historic sites. Also as you mentioned, Kobe is just a... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

There are two hotels called "Oriental" in Kobe, and it pays off to know the difference since a Google search will confuse you. Heck, even the website URLs are strikingly similar. And, one can understand why. The Kobe Meriken Oriental Hotel, with its sleek white facade and waterfront location, is nice from far, but far from nice. A boastful older... More 

Was this review helpful? Yes 1
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Björn U, Thank you for your shining review as well as pointing out that in fact there are two Oriental Hotels in Kobe. We understand that it can be quite confusing. While on the topic, our hotel is recognised as the first Western style hotel in Japan opening its doors in 1870. As you mentioned, the hotel was rebuilt... More 

San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

I'm in Kobe on business a good bit lately, and was delighted to find this hotel. The location is great, the decor lovely, the rooms super comfortable and well designed, and the people and service excellent. Breakfast is a treat, and the views are lovely. The bar does a very respectable martini. Kobe is a charming city too!

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OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Richard B, Thank you for sharing your experience with us here on TripAdvisor. We`re delighted to hear that you had a great stay while at Oriental Hotel. I will make sure to share your compliments with our barmen! We look forward to having another chance to serve you again. More 

Glen Ellen, California
Level Contributor
90 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 10, 2015

The Oriental Hotel proved to be our best lodging during a two week five hotel stay in Japan. The location was excellent and the views of the City, especially at night, were wonderful. The lobby is on the top 17th. floor along with the restaurant and bar. Besides enjoying the views from the bar you can take your drink to... More 

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Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear jer-jeanne, Thank you very much for taking the time to share you experience with us here on TripAdvisor. We are absolutely delighted to hear that you thoroughly enjoyed your stay. Although we are the first Western style hotel in Japan, we have just celebrated our 5th anniversary since our latest renewal. As you pointed out, we take pride in... More 

Santa Fe, New Mexico
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed April 15, 2015

Our experience at this hotel was first rate, from beginning to end. Service at the front desk (and elsewhere) was always prompt and efficient, our room (a suite on the 14th floor) was beautifully appointed and comfortable, and the meals we had there were a delight. We enjoyed breakfast every day we were there and were never disappointed -- always... More 

Was this review helpful? Yes 1
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear RosciadiMontepulcian, Thank you for your shining comment on our establishment and service. I believe I can speak on everyones behalf when I say that there is no better feeling than when a guest leaves us feeling satisfied and pleased. I have shared your comment with our staff to remind them of the wonderful job they're doing. Thank you. Our... More 

Newcastle
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

Spent 5 nights in early April. Hotel is in terrific location, surrounded by restaurants and all the designer stores (if you can afford it). The location is very user friendly and within walking distance to the waterfront. The hotel rooms are very spacious and well appointed and my only complaint is that the lighting in the room is very dim,... More 

Was this review helpful? Yes
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear NewcastleChrisr42, Thank you for sharing your experience with everyone here on TripAdvisor.com. We are very pleased to hear that your overall stay with us was a pleasant one. You`re very right to say that our location is prime. With Kobe being the cosmopolitan capital of Japan, it is fair to say that the surrounding shops are quite beautiful and... More 

1 review
5 of 5 stars Reviewed April 3, 2015

Nice Kobe beaf steak in Steak house Medium Rare, nice room and nice breakfast.

Was this review helpful? Yes
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear TakahikoIshikawa, Sweet and Simple! Thank you for the comment on both Oriental Hotel and our steakhouse Medium Rare. We pride our hotel not only on its luxury aspect, but also for being a prime spot for our business clients as well. We understand that being on the road can be hard, and there are few things better than coming... More 

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