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Kobe Port Tower Hotel

6-1 Hatobacho, Chuo-ku, Kobe 650-0042, Hyogo Prefecture
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1 room 1 guest
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114 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (114)
  • Mar-May only
    (30)
  • Jun-Aug only
    (36)
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    (23)
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The location is between Motomachi and Harbor Land, and far from either locations. The Port Tower is walking distance, but not adjacent to this hotel. The single room is very small (approx 9 feet x 9 feet). The hotel is surrounded by the highways on both sides. The elevator hall to my room had sweaty uncomfortable smell. However their Japanese... More 

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Manila, Philippines
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 16, 2015

Stayed here for 6 days. The Hotel is strategically located near the Kobe Port (as the name implies). It is also conveniently located near the Motomachi Shopping Street, Little China Town and the Sannomiya. However, the hotel is already old (even uses the hard metal old keys, not the card type)

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2 reviews
2 of 5 stars Reviewed May 11, 2015 via mobile

Concierge are quite rude, awful service, the room is old and small, but at least they sperate smoking and non smoking in different floors, hotel location is close the Kobe tower and park, but I will try another hotel in the neighborhood next time.

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フロント担当スタッフ, 広報担当マネージャー at Kobe Port Tower Hotel, responded to this review

This time, Thank you for staying at the Kobe Port Tower Hotel. I was sorry if there is rude to service. We sincerely We take improve your words. Thank you for your valuable opinion. Kobe porttower hotel More 

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Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed April 3, 2015

It is very expensive and the pictures on the webside are not reality. The place is old, they say they have free wifi in the lobby but is doesn't work properly, they have a free shuttle bus from the station to the hotel, but they don't say where it stops and the mini bus has everything written in japanese, so... More 

Was this review helpful? Yes 2
フロント担当スタッフ, お客様担当マネージャー at Kobe Port Tower Hotel, responded to this review

We appreciate your staying at our hotel and your helpful opinion and we are very sorry for your uncomfortableness this time. With your opinion, we will discuss how we receive people from overseas more and we surely will offer you better service next time. We are looking forward to your visiting. kobe porttower hotel More 

Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 3, 2013

Staff are not the brightest people. Terrible at explain anything in Japanese or English. I had a Japanese room 404, perfectly placed next to the toll/freeway. So loud the windows shook everytime a car went passed. Couldn't get any sleep and I've slept in all sorts of different places. Not worth the 6000en. Book somewhere else.

Was this review helpful? Yes 2
abestcorporation, Front agent at Kobe Port Tower Hotel, responded to this review

Thank your for staying at kobe port tower hotel. We are extremly sorry for the lack of polite, and I think it probablely because of the case of lauguage. We will improve our level of service and oral English in the future. So please give us a chance to be busness hotel good enough. Thanks for your comment. Kobe port... More 

Johor Bahru, Malaysia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed September 29, 2012

The first not so good impression was the behavior of the reception staff. Unlike the normal courteous Japanese, she did not greet when we tried to check in. We arrived before the check in time and she just hand back the check in paper to us and said "check in time is 2 p.m". Next, comes to the room. For... More 

Was this review helpful? Yes 2
abestcorporation, Front agent at Kobe Port Tower Hotel, responded to this review

Thank you for staying in kobe port tower hotel and giving us so many advice. I feel so sorry about the unpolitely motive of front stuff. We a improving not only our level of our service but also our oral English. The shuttle service has turn to new time table,It will be more convinent than before. I hope it will... More 

Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 9, 2012

great positioning, awesome staff, wh wanted to make sure the stay was perfect, good rooms good beds great internet, close to china town.. and close to main shopping area .. definately would stay again!!!

Was this review helpful? Yes 1
abestcorporation, Front agent at Kobe Port Tower Hotel, responded to this review

Thank you for staying at kobe port tower hotel. And we felt extremly happy because of your comment. we will get continue on improve ourself, and provide better service to custmor from anywhere in the world. Thank you for your exlent comment. Kobe port tower hotel More 

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